Information Technology Technician Jobs in Malden, MA

To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34 At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security. SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION SYSTEMS TECHNICIAN When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission. CRYPTOLOGIC TECHNICIAN NETWORKS As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity. INTELLIGENCE SPECIALIST Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything. PAY AND BENEFITS From the day you start, youll receive: Competitive salary Potential to earn a bonus upon enlistment Free health insurance Free housing A retirement plan Paid training College credit EDUCATION OPPORTUNITIES Navy College Program and Tuition Assistance Post-9/11 GI Bill, up to 100% tuition Professional credentials and certifications College credit hours toward a bachelors or associate degree through the American Council on Education QUALIFICATIONS AND REQUIREMENTS U.S. citizen or equivalent High school graduate or equivalent 17 years of age or older General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before. WORK ENVIRONMENT These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat. PART-TIME OPPORTUNITIES Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. RequiredPreferredJob Industries Government & Military

Role: Event Staff Event: IT and Tech Conference ATN Event Staffing is seeking energetic event staff for an upcoming IT professionals summit. As part of our team you will be providing general support for this exciting event. We offer a flexible schedule that allows you to select dates/shifts that align with your availability and schedule. About: This innovative summit is the premier open source event for IT professionals to learn, collaborate, and innovate on technologies from the datacenter and public cloud to the edge and beyond. Location: Boston, MA Rate: $20.00/hr Dates: Sunday, May 18th - Thursday, May 22nd Shifts: Day shifts averaging 6-12 hours long Exact shift options will be released for your review prior to booking commitment. We will do our best to place you in your preferred shift. Priority booking will be given to those who can work all dates. A brief paid training is provided on each event day and staff may be rotated between roles as needed. Duties will be one or more of the following: • Welcome guests and distribute pertinent information • Assist with a seamless registration and check-in processes • Offer directional support and manage lines efficiently • Ensure room organization and monitor assigned areas • Provide general event assistance as needed Requirements: - Exhibit an outgoing and friendly demeanor, consistently upholding a professional image - Previous experience in brand ambassadorship, events, hospitality, retail or customer service Advancement Opportunities: Successful candidates may be considered for future roles within this program and other similar high-profile events. Referral Program: We offer $25.00/per staff referral and have multiple openings available for this event. All candidates will be required to complete a talent profile with ATN (link sent upon reply). Note: If you are unavailable for this specific event but are enthusiastic about contributing to similar future events, we encourage you to get in touch.

, where belonging leads to opportunity. Salem is a small, diverse city with a proud maritime and immigrant history. Salem Public Schools is an urban public school district enrolling nearly 4,000 students in 11 schools. Our vision is to ensure that all students will be locally engaged, globally connected, and fully prepared to thrive in a diverse and changing world. We hold dear our core values of belonging, equity, and opportunity in everything we do. We seek individuals who are passionate about urban education and understand the urgency of improving student achievement for all students, regardless of ability, economic status, gender/gender identity, language, race/ethnicity, sexual orientation, or other backgrounds. We invite you to learn more about our strategic plan and core priorities on our website at ********************** What You'll Do: Salem Public Schools has an Instructional Technology Department that supports 21st century learning initiatives. Applicants will have the unique opportunity to join this team and help shape teaching and learning in a diverse, urban and historic city. In the Technical Support Analyst role, you will support all technology hardware and software in various schools around the district. Role Responsibilities: * Provides onsite and remote support for students and teachers at our 11 schools utilizing a ticketing system. * Manages all aspects of the 1:1 programs including inventory and repairs for Chromebooks * Handles deployment of Chromebooks and Google accounts for staff and students * Monitors age and functionality of Chromebooks by grade level and coordinates fleet replacements as needed * Assess and repairs classroom presentation equipment and escalates to our third-party vendor for repairs if needed * Develops and follows workflows that will enhance the turnaround time for in house and warranty repairs. * Assists and provides backup for other staff as needed, and other duties as required. What You'll Bring: We are looking for candidates who have diverse backgrounds and experiences, are inspired by our mission and are highly motivated to change children's lives through education. You'll be right at home here if you are a reflective practitioner who values collaboration with colleagues and pushes yourself, your work and the people around you to the next level. We expect our SPS employees to: * Hold a deep commitment to students and families and value diversity - The SPS community is vibrant, diverse in background, ethnicity, language, and perspective. You embrace and affirm the backgrounds of all members of the SPS community and view our diversity as a powerful resource that supports us each in learning and doing our best work. * Hold high expectations for yourself, students, and colleagues - You see potential in all, especially our SPS students, and maintain high expectations for achievement, while providing the support necessary to meet that bar. You hold yourself to high expectations, modeling SPS values and seeking opportunities to continuously improve. * Build authentic, caring relationships with colleagues, students, and families - You build strong relationships across students, families, and colleagues that are collaborative in nature and contribute to the individual and collective success of SPS. You partner with families and colleagues to make decisions in the best interest of students and learning. * Embrace feedback - You are a reflective practitioner who learns from failure, using mistakes and challenges as opportunities for growth. You model persistence and growth mindset and thrive in a culture of feedback. Job Requirements: * Associates Degree in a related field or three years experience; or any equivalent combination of education and experience which demonstrates the requisite skills, abilities and knowledge. * Fluency in Spanish is a plus * Bilingual, candidates of color are strongly encouraged to apply * Current authorization to work in the United States Equal Opportunity Employer Salem Public School District is committed to maintaining a work and learning environment free from discrimination on the basis of race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws. Additionally, we prohibit retaliation against individuals who oppose such discrimination and harassment or who participate in an equal opportunity investigation.

The Help Desk Support Specialist is a customer service professional responsible for front-line IT support for both onsite and remote personnel at Mevion Medical Systems. This person must be able to respond to, diagnose, and resolve basic computer and application issues in a professional and efficient manner for a diverse audience ranging from highly skilled technicians to professional engineers to business and finance teams. This person is highly motivated in a culture of continuous improvement, always looking for ways to share knowledge and create efficiency in daily tasks. Essential Functions: Responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. A desire to work with all IT function areas including desktops, networks, and servers. Experience Preferred: Microsoft 365 Administration Microsoft Active Directory / Entra ID Atlassian Suite Salesforce Education, Training, and Experience: At least 2-5 years' applicable experience. A customer focused mindset and an innate ability to respond to customer expectations and requirements is essential. Physical and Environmental Considerations: Must be able to sit/stand for long periods of time. Required use of standard office equipment including laptop, phone, copier, etc. Typical office environment. Must be able to walk through the factory environment safely. Position is Contract to Hire.

LinTech Global Inc. is recruiting an entry-level Help Desk Support Specialist to support our contract at the EPA in Boston, MA. This role is a full-time on-site position and requires physical presence in the downtown Boston office Monday through Friday. RESPONSIBILITIES: Responsible for providing 1st tier support over the phone, by remote connection, or with walk-in clients, supporting our user community on government issued computer hardware, applications, and platforms Be the point of contact for incoming requests for support via phone or electronically Diagnose and resolve technical, hardware, and software issues Research questions using available resources (Knowledge Base articles, provided SOPs, Google searches when needed) Advise users on appropriate action and walk them through resolution Provide in-person solutions to technical, hardware, and software issues Reimage laptops, identify, redirect problems, and escalate urgent situations to the appropriate resources when necessary Adhere to Help Desk metrics ensuring that SLAs are met in a timely manner Follow Help Desk standard operating procedures Install various software packages and printer setups on Dell laptops Provide remote support using Bomgar or Teams Satisfy customer requests for non-problem issues (add hardware, software, printers, technical consultation, etc.) SKILLS: Proficient in Office 365 Experience with ServiceNow is a plus Working knowledge of the fundamental operations of relevant software, hardware, and other equipment Knowledge of Microsoft Windows 11 Knowledge of TCP/IP Knowledge Excellent customer service skills Knowledge of basic network troubleshooting Excellent oral and written communications Focus on ticket priority and meeting SLAs Ability to maintain good, clear notes on incidents in a timely manner Most importantly, must be dependable, have a positive attitude, be a "team player," and be able to manage multiple projects/issues simultaneously, be pro-active, and work well under pressure OTHER REQUIREMENTS: 1-2 years in a Help Desk environment with hands-on technical experience Ability to obtain a Public Trust Clearance Industry certifications preferred but not required Company Description: LinTech Global is an award-winning, ISO 9001:2008 certified business and GSA contract holder providing diversified Information Technology services to both Civilian and Defense agencies. Services include Software Development, Systems Integration, Data Management, Project Management, Operations & Maintenance, Cybersecurity, and Training and Audio/Visual (AV) Solutions. The LinTech Global team is comprised of individuals who are dedicated to the success and sustainability of our customers and their missions. Our combination of technical expertise, big business experience, and small business agility allows us to promptly provide our customers with exceptional IT and engineering solutions. Benefits: Our robust benefits package includes Open Paid Time Off, Paid Holidays, Company-paid Life/AD&D, Company-paid Short Term and Long-Term Disability, Health Insurance with Company Contribution, 401k Plan with Company Match, Employee Recognition Program, opportunity for Employee Referral Bonus, opportunity for annual Performance Bonus and much more! EEO Statement: LinTech Global, Inc. is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business need. All applicants will be considered for employment without attention to race, religion, color, national origin, ancestry, physical or mental disability, medical condition, pregnancy (including childbirth, lactation and related medical conditions), marital status, genetic information (including characteristics and testing), gender, sexual orientation, gender identity or expression, military and veteran status, or any other status protected under federal, state, or local law in the locations where we operate. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources. The Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan. This plan is available for inspection upon request. ************************************************************************************** #DICE This role requires customer approval, suitability to hold a public trust and successful completion of a preemployment background screening.

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Job Title: Desktop Support Representative Onsite Support Location: Boston, MA Duration : 1+ years SKILLS OVERVIEW: •Desk side Support Tech. •Win7/Win XP OS support. •Office 2003/2007/2010 support •Executive end user trouble shooting skills •Dell hardware •Break/Fix troubleshooting experience in larger corporate environments Additional Information For more information, Please contact Shubham ************

Roles & Responsibilities * 3-5 years of experience providing IT support for LIMS systems in a pharmaceutical, biotech, or laboratory setting. * Experience with LabVantage LIMS is strongly preferred; experience with LabWare LIMS also considered. * Strong understanding of laboratory processes, sample management, and analytical workflows. * Experience with LIMS system configuration, master data updates, and user management. * Familiarity with ITIL processes (incident, change, and problem management) * Ability to troubleshoot application issues, system errors, and support ticket resolution. * Familiarity with GxP, FDA, and other regulatory guidelines related to laboratory systems. * Knowledge of system integration concepts (LIMS to instruments, ELNs, ERP systems). * Strong skills in documenting system processes, configurations, and incident resolution procedures. * Excellent communication and collaboration skills, working with both technical and non-technical teams. Salary Range: $110,000-$115,000 a year TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #LI-SP1

Assist the Assistant Superintendent (Asst. Supt.) of Information Technology & Communications, Systems Manager and specified Information Technology and Communications staff in the administration and operation of all information technology and communications systems within the Essex County Sheriff's Department. Provide internal IT customer service to ECSD employees. Supervision Received: Performs duties under the direct supervision of the Assistant Superintendent/Information Technology & Communications. Supervision Exercised: Exercises working supervision over all Essex County Sheriff's Department employees as related to (their) use of the computers, telephones and all the electronic record keeping system. Essential Functions: § Assist in the development, implantation and maintaining of information technology procedures & procedures within the Essex County Sheriff's Department. § Helps to assess the current and (anticipated) future needs of the Essex County Sheriff's Department, as related to information technology and communications evolve. § Help develop and maintains custom programs as needed. § Assist in the maintenance, scanning and rendering electronic record keeping. § Work with courts and other law enforcement agencies to provide subpoenaed files, video and audio data. § Conduct weekly/monthly/random audits of all information and technology systems to ensure that policies and procedures regarding their use are adhered to. § Be available outside of regular business hours to triage technical outages and problems in IT as needed. § Keep abreast of changes and developments in IT and assist in implementing those changes at the Essex County Sheriff's Department. § Act as liaison between the Essex County Sheriff's Department and external agencies at the request of the Assistant Superintendent. § Monitors and maintains the software and hardware accordingly. § Oversees the support contracts that cover the daily operation, maintenance and upgrading of the departments many various technology, maintenance and operational systems. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Position Type/Expected Hours of Work: This is a full-time position. Days and hours of work are Monday through Friday. First Shift 8am - 4pm Six week on call rotation AAP/EEO Statement: The Essex County Sheriff's Department is an Equal Opportunity/Affirmative Action Employer. Required Education and Experience: § Must have an Associates degree or 60 credits towards a bachelor's degree and/or Two years Military Experience. § Minimum of two (2) years experience in the information technology & communications field. § Must have a working knowledge of Windows Operating Systems (server & desktop), Active Directory, Microsoft Office Software, Cloud and web-based applications and networking. § Specific experience, certification, training or education in Windows Server, Citrix Systems, Office\SharePoint 365, Cisco networking systems, Fortinet firewalls, Polycom video conferencing, Symantec Backup Systems and Web\Cloud based systems or Java a plus. § Must be able to install, terminate, test, label & document Cat5/5E cable. § Must have a basic working knowledge of VoIP (voice over IP) phones systems. § Must have a working knowledge of virtual severs, virtual clients, published apps and desktops. § Familiarity of implementing and maintaining smartphone technology in a business environment. § Possession of a current and valid Massachusetts Class 3 Motor vehicle Operator's License. § Must be willing and able to travel to remote facilities or departments as needed. § Must demonstrate good written and oral communications skills. § Ability to work under pressure, to make sound decisions, and to manage a number of priorities. Excellent organizational skills required. § Ability to act calmly, make decisions, and act quickly in emergency/stressful situations. Ability to adapt to varying work situations. § Interact well with people who are under physical and/or emotional stress. § Ability to maintain accurate records, prepare reports, analyze and determine the applicability of data, draw conclusions, and make appropriate recommendations.

Embedded Systems and Hardware Integration Engineer Integrated Computer Solutions, Inc. (ICS) is a leading UX design, software development, and cybersecurity solutions provider. Since 1987, ICS has been helping businesses develop innovative, high-impact products, from medical devices and automotive infotainment systems to IoT platforms. Position Summary: ICS is seeking a skilled Embedded Systems and Hardware Integration Engineer with a strong background in computer engineering, hardware assembly, and system integration to work in our Waltham office. The successful candidate will be critical in building and configuring custom computer systems from components, deploying System on Modules (SOMs), and setting up secure communication channels such as VPNs. This role requires hands-on expertise in hardware, experience with embedded systems, and the ability to manage hardware inventory efficiently. Responsibilities: * System Assembly and Configuration: * Build PCs and embedded systems from individual components based on project specifications. * Select appropriate hardware components (CPU, memory, storage, etc.) to meet performance and project requirements. * Configure and integrate System on Modules (SOMs) into existing and new systems, including system installs and custom hardware setups. * Network and VPN Setup: * Establish and configure VPNs for secure, remote communication between deployed systems. * Implement network security protocols to ensure data integrity and confidentiality across all devices. * Hardware Inventory and Tracking: * Develop and maintain an inventory system to track hardware assets, ownership history, and system configuration details. * Perform regular audits to ensure the accuracy of inventory and documentation for all hardware assets. * Track and manage the lifecycle and usage of each board and component, ensuring clear documentation of history and ownership. * Troubleshooting and Support: * Diagnose and resolve hardware and network issues for systems in the field and during development. * Provide technical support for system installations and maintenance, ensuring uptime and reliability. Qualifications: * Bachelor's Degree in Computer Engineering or related field (Electrical Engineering, Electronics Engineering). * 3+ years of hands-on experience in hardware assembly, embedded systems configuration, and network setup. * Proficiency in building and configuring PCs from components, with a strong understanding of system specifications and performance requirements. * Experience with System on Modules (SOMs), including deployment, configuration, and system integration. * Solid understanding of VPN configuration, network security protocols, and secure communication. * Strong organizational skills with experience in managing hardware inventory systems. * Excellent problem-solving skills, with the ability to troubleshoot hardware and network issues effectively. Preferred Skills: * Familiarity with embedded Linux or similar operating systems for SOMs. * Certifications in hardware or networking (e.g., CompTIA A+, Network+, or relevant Cisco certifications). * Knowledge of hardware security protocols and secure data handling practices. Why Join ICS: This is an opportunity to work with a dynamic team in a fast-paced environment where your expertise in hardware and embedded systems will be highly valued. You'll have the chance to work on cutting-edge projects and directly impact the development and deployment of robust systems.

About Variantyx: Variantyx is an award-winning, technology-driven molecular diagnostics lab that offers innovative solutions in the genetic disorders, reproductive health, and precision oncology markets. Our proprietary whole genome analysis platform provides unparalleled diagnostic capabilities, enhances personalized treatment recommendations, shortens the time to diagnosis, and reduces healthcare costs. About the Position: Join the IT Help Desk Team at Variantyx as an IT Service Desk Intern and gain hands-on experience in a dynamic, cloud-based IT environment. As an intern, you will provide on-site IT support to our in-office team and genetics laboratory while contributing to various IT projects. This role will allow you to be an integral part of the team, assisting with user lifecycle management, technical documentation, and end-user training on new technology implementations. The start date for this position is May-June. The position ends at the end of the summer, with the possibility to extend based on availability. Compensation is $20-$25. Responsibilities: * Primary Support Contact: Serve as a point of contact for employee IT support requests via Jira Service Manager. * On-Site Assistance: Provide full-time on-site support for our office business teams and genetics laboratory, ensuring smooth day-to-day operations. * Issue Resolution: Diagnose and resolve hardware and software issues on both Mac and Windows platforms, ensuring quick resolution and minimal downtime. * New Employee Onboarding: Assist with onboarding new employees, including account creation, laptop setup, and IT orientation. * Process Improvement: Contribute to enhancing our IT environment by optimizing current business processes and procedures. * Documentation: Create and maintain detailed IT documentation and procedures. * System Administration: Help manage and support Google Workspace, EntraID, Mosyle MDM, and Microsoft Endpoint Manager. * End-User Training: Conduct training for staff on newly installed hardware and software systems. * Occasional After-Hours Work: Be available for occasional after-hours work to meet operational needs. Qualifications: * Currently enrolled in a related Bachelor of Science degree program. * 1-3 years IT support experience in a Windows/Mac environment. * Some experience with Google Workspace. * Strong communication skills via email, speaking, and instant messaging. * Additional requisites include: strong organizational and interpersonal skills, a process-oriented mindset, strong problem solving and analytical skills, the ability to work independently, a results-oriented attitude with the ability to prioritize, and a talent for interacting with people at all levels. * Strong customer service skills. * Must be available to work within the Framingham office 5 days a week. Bonus Qualifications: * Pursuing a degree in computer science. * Scripting and automation background. * IT Certifications (A+, Network+, Google Certs, Microsoft Certs).

MACOM designs and manufactures semiconductor products for Data Center, Telecommunication and Industrial and Defense applications. Headquartered in Lowell, Massachusetts, MACOM has design centers and sales offices throughout North America, Europe and Asia. MACOM is certified to the ISO9001 international quality standard and ISO14001 environmental management standard. MACOM has more than 65 years of application expertise with multiple design centers, Si, GaAs and InP fabrication, manufacturing, assembly and test, and operational facilities throughout North America, Europe, and Asia. Click here to view our facilities. In addition, MACOM offers foundry services that represents a key core competency within our business. MACOM sells and distributes products globally via a sales channel comprised of a direct field sales force, authorized sales representatives and leading industry distributors. Our sales team is trained across all of our products to give our customers insights into our entire portfolio. IT Support Administrator Roles and Responsibilities: * Troubleshoot and resolve user desktop issues (hardware/software/access/security/business applications) * Escalate issues to Tier 3 as needed * Build, maintain, and deploy end-user system images on devices * Manage all work in the service desk ticketing system * Provide remote support for US & International offices * Perform all work according to the defined process while keeping pace with fast business growth * Assist in developing and documenting improvements to current processes * Conduct one-on-one and small group training to end users on supported technologies * Assist in the ordering, receiving, storage, deployment, and retirement of PC assets * Work with third-party vendors to augment the functions of Internal IT * Travel periodically to company locations Qualifications: * Great interpersonal & customer service skills, and a good team player * 2+ years of related IT Support experience * Windows 10 troubleshooting * One or more PC Imaging tools such as tool (Ghost, Acronis, SCCM, LANDesk, KACE, etc) * Good analytical problem-solving skills to isolate and resolve problems * Experience working from a help desk management system * Able to lift and palletize heavy equipment. (PCs, monitors, and printers) * Strong verbal and written communication skills * Ability to work independently and in teams reaching high levels of productivity * Comfortable switching quickly between tasks * Demonstrates strong work ethic * Ability to adjust to unforeseen challenges and think independently to continue toward goal resolution Other Special Skills: * Office 365 experience * iPhone & Android OS config & troubleshooting * Windows 7/10 troubleshooting * Macintosh support EEO: MACOM is an Equal Opportunity Employer committed to a diverse workforce. MACOM will not discriminate against any worker or job applicant on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, military service, marital status, or any other category protected under applicable law. Reasonable Accommodation: MACOM is committed to working with and providing reasonable accommodations to qualified individuals with physical and mental disabilities. If you have a disability and are in need of a reasonable accommodation with respect to any part of the application process please call *************** or email HR_*************. Provide your name, phone number and the position title and location in which you are interested, and nature of accommodation needed, and we will get back to you. We also work with current employees who request or need reasonable accommodation in order to perform the essential functions of their jobs.

Provide basic, ongoing, first-level, school-base technical support to teachers and other staff in the use of technology. Responsible for complying with Department of Technology standards and directives for the work to be accomplished. ESSENTIAL DUTIES & RESPONSIBILITIES: The essential duties and responsibilities listed below are intended only as illustration of the various types of work that may be performed. The omission of specific statements of duties and responsibilities does not exclude them from the position if work is similar, related, or a logical assignment to the position. Serve as an advisor to school staff for general technical issues. Provide basic on-going first-line technical support to school staff and students. Troubleshoot and repair minor computer and peripheral equipment problems/issues. Management of accounts and reporting functions for select instructional applications. Support school users with network access issues and reset passwords as needed. Install and customize new computers with software/drivers Upgrade/update software as needed. Provide logistical support for new computers and peripherals (physical setup & placement). Perform school specific technical work for district level technology initiatives. Coordinate computer hardware repairs records for the school. Document all work performed and enter requests for new services from the school Help Desk application. Collaborate with staff on software purchases regarding technical requirements and limitations. Verify technology purchases and provide logistical support for new deliveries on physical set-up and placement. Maintain technology inventory records for the school. Serve as a technical liaison with district technical support staff, outside vendors, and serve as a vendor contact for technical issues. Prepare and support technology for online testing. Participate in on-going technical support training as required. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE: Any combination of training and experience equivalent to: Bachelor's degree supplemented by coursework in computer science. Three years of computer-related experience with a wide range of computer software. Two years of technical customer service work. LANGUAGE/COMMUNICATION SKILLS: Ability to read, analyze and interpret documents such as federal, state, and local regulations, policy and procedure manuals, building plans, blueprints, schematics, wiring diagrams, and related documents. Ability to write routine reports and correspondence. Ability to effectively present information to speak effectively with, and respond to questions from staff, vendors and/or the public. MATHEMATICAL SKILLS: Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. REASONING ABILITY: Ability to exercise independent judgement and apply policies in a consistent manner. Ability to interpret and carry out a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. CONFIDENTIALITY: Ability to work with personnel information while maintaining the utmost of confidentiality. OTHER SKILLS AND ABILITIES: Communicate effectively both orally and in writing. Determine appropriate action and escalation procedures. Effective writing for documenting support procedures. Establish and maintain cooperative and effective working relationships with others. Maintain current knowledge of various systems applications and operations. Operate a variety of office machines and equipment, including computer hardware and software. Read and understand documentation and procedures manuals. Receive and report on basic to complex software and hardware malfunctions. Review, code, check, and enter data on a computer. Train and provide clear and concise work direction to others. Troubleshoot, diagnose, and repair basic network, systems, and applications malfunctions. Understand and follow oral and written directions. Work cooperatively with others. Work independently with little direction. Email and telephone etiquette. Hardware and assigned software system terminology. Help desk systems. Microsoft Office Suite, GSuite for Education, and core software loaded onto standard desktop disk images. Motivation and mentoring techniques. MS Windows, MacOS, and ChromeOS operating system navigation and procedures. Operation of computer hardware, including printers, scanners, terminals, and other peripherals. Oral and written communication skills. Principles and practices of work direction, supervision, mentoring, and training. Record-keeping techniques. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds or more. Specific vision abilities required by this job include close vision and depth perception. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Position occasionally requires working irregular or extended hours. Ability to respond to emergencies on a 24/7/365 basis is required. The noise level in the work environment is usually moderate. Position demands meeting deadlines with severe time constraints. EMPLOYMENT TERMS: Individual employment contract; Exempt position Salary will be commensurate with experience. Base salary factors in the need to work variable hours from time to time. The information contained in this position description is for compliance with the Americans with Disabilities Act (A.D.A.) and is not an exhaustive list of duties performed for this position. Additional duties are performed by the individual(s) currently holding this position and additional duties may be assigned.

This role is with RippleMatch's partner companies. RippleMatch partners with hundreds of companies looking to hire top talent. RippleMatch is your AI-powered job matchmaker. Our platform brings opportunities directly to you by matching you with top employers and jobs you are qualified for. Tell us about your strengths and goals - we'll get you interviews! Leading employers such as eBay and Teach For America leverage RippleMatch to build diverse, high-performing teams and Gen Z job seekers across the country trust RippleMatch to launch and grow their careers. Requirements for the role: Currently pursuing a Bachelor's or Master's degree in Information Technology, Computer Science, Information Systems, or a related field. Basic understanding of IT infrastructure components (servers, networking, and storage), software applications, and security protocols. Familiarity with operating systems such as Windows, mac OS, and Linux. Ability to assist with troubleshooting, software installation, and system maintenance. Strong analytical and problem-solving skills, capable of addressing technical issues. Good organizational and project management skills, with the ability to manage multiple tasks and contribute effectively to team projects. Effective communication and interpersonal skills, essential for providing user support and working collaboratively within IT teams. Eagerness to learn new technologies and IT support techniques. Proactive approach to learning and applying information technology solutions.

Top Secret Clearance Jobs is dedicated to helping those with the most exclusive security clearance find their next career opportunity and get interviews within 48 hours. Draper is an independent, nonprofit research and development company headquartered in Cambridge, MA. The 2,000+ employees of Draper tackle important national challenges with a promise of delivering successful and usable solutions. From military defense and space exploration to biomedical engineering, lives often depend on the solutions we provide. Our multidisciplinary teams of engineers and scientists work in a collaborative environment that inspires the cross-fertilization of ideas necessary for true innovation. For more information about Draper, visit *************** Summary The Classified Systems Administrator II supports the day-to-day activities of users, perform system maintenance, and upkeep of Information Technology. As well as provide the development, documentation, and deployment of IT Infrastructure and Operation. Duties include data administration, knowledge management, customer service, technical support, network services, system administration and systems security analysis. Installs, configures, troubleshoots, and maintains server configurations (hardware and software) to ensure their confidentiality, integrity, and availability. Also manages accounts, firewalls, and patches. Responsible for implementing access control, resetting passwords, account creation, and general administration. Additionally, the candidate will be responsible for mentoring team members and technically leading IT projects related to implementing new technology solutions to address business challenges. The candidate will work closely with dedicated program area ISSM and Program Security Manager to support the Operations Deputy. Duties/Responsibilities : Provides support and maintenance of IT infrastructure systems (e.g. servers, workstations, switches, routers, firewalls, intrusion prevention systems, encryption devices) Maintain and update documentation, including standard operating procedures, network drawings, and configuration documentation Conduct reviews and technical inspections to identify and mitigate potential security weaknesses, and ensure security compliance is implemented and all necessary systems are functional Provide resolutions to an assortment of customer defined problems of moderately complex scope. using knowledge and resources to diagnose and resolve basic technical issues. Escalate issues that extend beyond Tier II level of support as needed. Performs software patching, system deployment, license management, hardware and software management, and lifecycle management. Work closely with the Information Assurance group to ensure system accreditation process is followed including maintenance of standard operating procedures, network drawings and configuration documentation. Coordinate with senior personnel and IT management of all risks impacting IT related services including but not limited to: power outages, environmental changes, natural disasters, employee accident or deliberate acts, maintenance or third party vendor actions. Develops, tests, systems specifications and requirements, by evaluating, verifying, and validating of technical, functional, and performance of systems. May provide guidance to junior team members. Performs other duties as assigned. Skills/Abilities Knowledge of systems administration or networking administration. Knowledge of LDAP, Active Directory, WSUS, VMware, Veeam (or equivalent), Nessus, or Splunk. Knowledge of security technologies and architecture, including encryption, network security, firewall configuration, intrusion detection. Proficiency working with Windows operating systems, including Windows 10/Windows Server 2016/2019. Time management skills. Ability to prioritize and multi task. Ability to work efficiently and independently with minimal supervision. Self motivated to meet important deadlines. Knowledge and understanding of one or more of the following regulations: JAFAN 6/9, NISPOM, JSIG, CNSSI 1253, NIST, RMF, and ICD 503. Education Bachelor of Science in Information Technology, or related field required. Master's Degree in Information Technology preferred. Security+ certification or higher professional certifications required. Experience 3-5 years experienced in systems administration or networking administration. Additional Job Description Applicants selected for this position will be required to obtain and maintain a government security clearance. Current in scope Top Secret security clearance with SCI eligibility is required. Ability to provide off-hour/on-call support as needed is required. A certain degree of flexibility of schedule is required as some work (planned/unplanned) must be done outside of major production hours during pre-scheduled maintenance windows. Experience with Linux operating systems is desired. Vendor specific certifications from Cisco, Microsoft or Dell are desired. Connect With Draper for Future Opportunities! If you don't find the right posting in our Career Opportunities, you may submit your resume for future consideration. Job Location - City: Cambridge Job Location - State: Massachusetts Job Location - Postal Code: 02139-3563 Our work is very important to us, but so is our life outside of work. Draper supports many programs to improve work-life balance including workplace flexibility, employee clubs ranging from photography to yoga, health and finance workshops, off site social events and discounts to local museums and cultural activities. If this specific job opportunity and the chance to work at a nationally renowned R&D innovation company appeals to you, apply now *********************** Equal Employment Opportunity Draper is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer. We understand the value of diversity and its impact on a high-performance culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Draper is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact *************.

Full-time Description The IT Systems Administrator is responsible for maintaining, supporting, and enhancing the IT infrastructure across all locations. This role ensures smooth daily operations by focusing on system administration, network oversight, and end-user support. The successful candidate will oversee both on-premises and cloud environments while contributing to strategic IT initiatives. Key Responsibilities: Systems Administration: Oversee the upkeep, configuration, and performance of servers and operating systems. Support directory services and ensure compliance with security policies. Implement and monitor backup and disaster recovery processes. Network Oversight: Monitor network performance and address issues proactively. Provide secure remote access and administer multi-factor authentication solutions. Ensure network infrastructure aligns with security standards and business needs. Cloud and Virtualization: Optimize cloud resources for performance and cost efficiency. Maintain virtual environments to ensure seamless operations. Participate in migrating legacy systems to cloud or hybrid environments. User Support: Deliver technical support to end-users across multiple locations, both remotely and onsite. Coordinate the resolution of service desk requests and issues promptly. Develop technical documentation, user guides, and training materials. Project Coordination: Contribute to system migrations, policy implementations, and IT-related projects. Collaborate with cross-functional teams to align technology solutions with business goals. Work with external vendors to ensure effective service delivery. Communication Systems: Configure and support interactive voice response (IVR) systems and telephony solutions. Integrate collaboration tools to facilitate effective communication across teams. Requirements Education and Experience: Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). 5+ years of experience in systems and network administration. Strong knowledge of server administration, cloud platforms, and virtualization. Expertise in directory services, access control, and backup solutions. Proven ability to troubleshoot technical issues across various platforms. Excellent communication and interpersonal skills. Strong organizational abilities with attention to detail and time management. Experience with PowerShell or Command and Scripting strongly preferred. Expertise with cloud computing specifically Microsoft Azure. Proven ability working with Microsoft 365 and Microsoft Entra. Experience working with IT service desk systems. Familiarity with disaster recovery planning and implementation. Knowledge of telephony or unified communication systems. Understanding of cloud migration processes and data retention policies. Company Overview: We are a wholesale & binding intermediary specializing in highly effective solutions for retail agents & brokers. Our reach is nationwide. Drawing on over 40 years of proven experience, we make it easy to address even the most complex needs. From basic requests to the toughest client challenges, our approach is simple - we collaborate with our retail clients to source and obtain the best solutions. Our team of experts have significant experience handling a wide range of comprehensive coverage solutions, from Property, Casualty, Flood, Professional & Management Liability, Cyber, A&E, Pollution, Product Recall to Workers' Compensation and more. Our industry expertise is equally impressive, ranging from Construction, Healthcare, Manufacturing, Environmental, Cyber Security, Hospitality, Public Entity, Real Estate, Habitational to Cannabis.

Industrial Communications conveniently located just off Route 3 in Marshfield, MA is an established and diverse wireless communications company providing communications services and solutions to businesses, public safety, and government agencies throughout New England and South Florida. Seeking to add an IT Network Administrator to our team. Successful applicants should have a solid foundation in network management in High Availability / Mission-Critical Environments with large routed networks. Candidates must be proficient with OSPF/BGP routing to include multicast routing. Candidate must also be proficient in ArubaOS, ArubaOS-CX and Cisco. Fortigate Firewall administration is also a required skillset. This position will be part of a team that is responsible for both new system installations as well as maintaining existing critical networks. Responsibilities: Fully support, configure, maintain, and upgrade corporate customers networks and in-house servers Install and integrate new server hardware and applications Support and administer third-party applications Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses Set up user accounts, permissions, and passwords Resolve problems reported by end user Define network policies and procedures Specify system requirements and design solutions Research and make recommendations on server system administration Benefits: Competitive pay Annual performance reviews/merit increases Paid Vacation Paid Holidays 401k with company match Health Insurance (with 70% Employer Contribution) Dental Insurance Company Paid Life Insurance Casual work environment Please include a brief, original cover letter explaining why you are interested in this position.

ELIGIBLE FOR UP TO A $10K SIGNING BONUS. Talk to your recruiter for details. As an Information Technology Specialist, you'll maintain, process, and troubleshoot military computer systems and operations. You'll work with highly sensitive information and require technical skills and an aptitude for programming and computer languages. Requirements U. S. Citizen Age: 17-34 years High School Diploma or GED Must meet tattoo guidelines No major law violations No significant medical concerns Eligible for a Secret Security Clearance Training & Certifications 218 Nationally Recognized Certifications Available 10 weeks of Basic Training 20 weeks of Advanced Individual Training 95 ASVAB Score: Skilled Technical (ST) Skills You'll Learn Computer Systems & Networks Network Administration Security & Information

Are you a Network Support Technician looking for a place where you can make an impact every day? Serco is the place for you! Join our Defense team supporting our CNIC program in this exciting role based out of Portsmouth, New Hampshire. CNIC Regional Offices enable improving operational performance and cost reductions through business process definition, analysis, and development of technical capabilities which automate processes or improve transparency for analytics and decision making. In support of this effort the CNIC N6 Network Support Technician will be responsible for providing technical support to Audio Visual (AV)/Video Teleconference Center (VTC) systems and IT services required to support Navy Marine Corps Internet (NMCI)/COSC planning, coordination, execution and business processes. This position is contingent upon your ability to maintain/transfer your Secret Clearance In this role, you will: Provide support in maintaining, troubleshooting, upgrading, and administering AV/VTC systems, sub-systems and components. Provide assistance with network account management, file share management, tech refresh services management, SIPRNET transition, legacy application and server reduction, database management, Service Level Agreement (SLA) tracking, invoice processing, Move Add Change (MAC) management, and application workbook maintenance. Troubleshoot system outages and engage with program-level support personnel, base-level communications, and regional staff to resolve issues. Provide support to resolve technical issues that arise during sustainment including maintenance trend analysis, technical issue resolution, interfacing with OEM, analysis of alternatives, and proposing solutions to improve uptime and readiness for locally installed systems. Provide customer support to include receiving calls for network connection, troubleshooting network issues/outages, process firewall change request and answer general network questions. GET TO KNOW YOUR RECRUITER! https://serco.kzoplatform.com/player/medium/**********890164823?embed=true&layout=fullscreen&overlay=false&auth=public Qualifications To be successful in this role, you will have: An active DoD SECRET security clearance An up to date Information Assurance Technical (IAT) Level II baseline certification High School Diploma/GED and a minimum of 6 years of experience in technical training related to Information Technology, Cyber Security, Computer Science, or related discipline. Or a Graduate degree and 4 years of relevant experience Or a Doctorate degree with 2 years of relevant experience IT related knowledge and experience particularly in providing AV/VTC support Experience in operating, maintaining, troubleshooting and upgrading Polycom 500 and SX 80 VTC and other related AV/VTC systems or sub-systems If you are interested in supporting and working with passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career! Company Overview Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters. To review Serco benefits please visit: ************************************************************ If you require an accommodation with the application process please email: ******************** or call the HR Service Desk at ************, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email. Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice. Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email *********************. Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

This End User Support Specialist position provides end-user technology support for the Fidelity Investments (City, State) location. Fidelity has over 70,000 associates across multiple US locations. This job role is 100% onsite and the support ratio is 1000 associates to 1 End User Support role. This support role provides technology support for computers, monitors, printers, phones, accessories, and audio/visual equipment. Troubleshooting includes Microsoft Operating Systems, MS Office applications, MAC IOS support, and many other external and internally built applications. Responsibilities: · Support and maintain fleet of laptops, monitors, cameras, docking stations, printers, telephony · Analyze and resolve end-user hardware, software and connectivity issues · Configure workstations for new users and upgrades existing equipment and software · Configuration/reconfiguration of hardware, including workstations and printers · Work closely with peers and team members to quickly resolve issues. · Identify, troubleshoot, and diagnose issues · Differentiate between hardware and software problems and apply appropriate solution · Provide support and set up for video conference events · Leverage telemetry tools such as NexThink to quickly resolve technical issues · Perform routine deskside surveys to ensure all work locations are setup with the standard equipment · Work in a change-controlled environment · Adhere to internal reporting processes, logistics processes and escalation procedures that fall under internal Audit controls · Support work outside of regular hours in order to accommodate business needs · Accommodate rapidly changing requirements and non-standard requests once approved · Troubleshoot complex issues in a 1:1 walk up, scheduled visit or via a deskside visit while providing positive customer experience · Meet Service Level Targets - Timely and accurate execution of service requests & incident tickets. Minimum 8 tickets per day - Incidents ticket closure targets 75% 1st day, 90% 3rd day, 100% 10 day for all service requests · Participate in a scheduled OnCall rotation. OnCall support is provided 365 days a year. The required response time to call out is 30 minutes. Arrival onsite within a 3-hour window · Deliver outstanding Customer Service by utilizing a high level of interpersonal skills to understand the problem, implement solutions, and provide closure to end-user's issues. Customer Satisfaction Target is a 4.7 out of 5 based on customer surveys · Knowledge of local LAN infrastructure Skills and Knowledge: · Proficient in use of device building/service tools- Microsoft Autopilot, Active Directory, Intune vSphere, JAMF · Knowledgeable of basic networks topology, switches, routers, etc · Proficient supporting hardware and software on Windows OS & MAC IOS devices · Properly prioritize daily activities and manage time appropriately - Maximize daily activities to gain maximum customer benefit · Strong written and verbal communication skills · Ability to think independently, organize, prioritize, multitask and execute on assignments · Develops and enhances customer relationships · Exhibits positive attitude, works well with other team members, business partners, can do attitude Education and Experience · Associate degree or equivalent with 2-3 years knowledge of computer hardware, operating systems, and network WLAN/LAN support · Industry acknowledged certificates such as CompTIA A+ , Network +, Google IT Support, or Cisco CCNA are a plus.