Information Technology Technician Jobs in Melvindale, MI

Onsite Requirements: Troubleshooting skills Communication skills Hardware/Software troubleshooting skills Travel required Job Description: The IT Technician works under general supervision in accordance with detailed policies, procedures or specific instructions. Performs a variety of routine to moderately complex tasks to support the stable operation of various in- house IT environments. Diagnoses, resolves and documents IT problems in a timely fashion. Assists in implementing changes to IT systems/networks. Shares technical knowledge within the group. Key Accountabilities Performs tasks related to the support of internal/external clients and/or various IT technical functions as assigned. Assists in the identification, analysis, resolution and implementation of solutions that assist clients in performing critical business functions. Utilizes appropriate tools to monitor, install or repair a variety of IT-related equipment. Provides planning and time estimates for work assignments. Writes reports, documentation and technical proposals. Assists with formal or informal presentations. Assists with the development of training and information materials. Aids in establishing benchmarks related to performance metrics. Promotes continuous improvement philosophy and methodology that results in a continuous improvement culture within Information Technology. Utilizes a variety of Operating System principles and tools to facilitate effective solutions that improve process design in all areas of the business. Minimum Education & Experience Requirements: This is a multi-track base requirement job; education and experience requirements can be satisfied through one of the following three options: High School Diploma or GED and 2 years of Information Technology related experience Associate degree in an information technology related discipline and1 year of Information Technology related experienced) Other Qualifications: (Preferred) Degree in an Information Technology related field Industry recognized certificate Other Requirements: Communicates effectively both orally and in writing with individuals at all levels of the corporation. Strong customer support skills and telephone skills. Strong analytical, organizational and problem-solving skills. Must have the ability to recommend and participate in solution implementation in area of responsibility. Understanding of IT industry e.g. emerging technologies, industry standards, support services, architectures, systems design, and systems integration and demonstrated knowledge of area of responsibility and accepted IT processes. Ability to work in a team, project and/or matrixed structure, supporting multiple clients and multiple assignments. May be required to perform shift work alone/with limited supervision including weekends and holidays. Valid driver's license with vehicle capable of carrying ladder and 200lbs of equipment. Ability to work from heights

Title: : Technical Support Specialist Contract: 12 Months Rate: $30.00/HR on W2 Top Skills & Years of Experience Required: - Minimum of 3+ years of IT experience is required - Minimum of 3+ years of customer service experience is required. - Please See Full Job Description Attached for full list of requirements.

Job Description We're ALTEN Technology USA, an engineering company that provides solutions for engineering, technology, and product development projects. For decades, we've been helping our clients develop products that are changing the world, whether that's by shaping the future of space exploration, saving lives with medical devices that set a new standard of care, or creating the fully autonomous electric taxi of tomorrow. Our team of more than 600 people works across industries including aerospace, medical devices and life sciences, unmanned systems and robotics, automotive OEM and tier 1 suppliers, commercial vehicle, electric vehicles, rail, and more. Our offices across the US have different industry focuses and engage with our clients in different ways, ranging from working on-site at client facilities to performing product development at our delivery centers. ALTEN Group, our parent company, has been a leader in engineering and information technology for more than 30 years. ALTEN Group operates in 30 countries across Europe, North America, Asia, Africa and the Middle East and employs more than 36,000 people, 88% of whom are engineers. The company covers the whole development cycle and offers a choice of service levels, from technology consulting to complete project outsourcing. When you join ALTEN Technology USA, you join a group of people passionate about collaborating to solve some of the world's most technical engineering challenges. Our success is tied to taking care of our employees by building relationships and providing opportunities for mentorship and career growth. We offer comprehensive benefits for all full-time employees, including medical, dental, and vision insurance; a 401(k) plan with employer matching; paid time off (PTO); paid parental leave; and mentorship to help you take your career to the next level. You don't have to take our word for it that we are a great place to work—we were named on the 2023 Top Workplaces list thanks to feedback from our proud employees. Role Develop the requirements and specifications for traction control, stability control, torque vectoring, braking, steering and suspension control systems from initial concept to SOP with excellence and great detail Work with Vehicle Controls, Motor Controls, Chassis Electronics and Vehicle Dynamics teams to build, test and calibrate prototype controllers in virtual, HiL and vehicle environments Create, execute and document system design validation plans to include virtual, HiL and vehicle-based activity Work closely with stakeholders and attribute owners across the company (Vehicle Dynamics, NVH, Vehicle Controls, Motor Controls, Platform Software) Work with multiple complex projects in a demanding environment Travel domestically and internationally as required Qualifications 7+ years of automotive experience Experience with Vector tools (CANape, CANalyzer, CDMStudio, etc.) Strong understanding of Vehicle Dynamics theory Proven delivery of world-class vehicle performance Hands-on practical experience in prototype development Some familiarity (not necessarily world-leading knowledge) with software development (Matlab/Python/CAPL scripting, C++, model based) Ability to read and work with electrical schematics, with sound understanding of electrical communication principles Advantageous Excellent problem-solving ability, with an ability to use fundamental principles and data-driven action Desire for continual learning Driven-vehicle attributes development experience is a plus Education BS/BEng or MS/MEng in a relevant Engineering/Physics/Mathematics discipline, or equivalent experience ALTEN Technology is an Equal Opportunity Employer. Our Policy is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Please beware of job seeker scams and see this important notice on our careers page for more information about our recruiting process.

This is a technical support position. Its role is to assist in meeting the technical needs of the organization's user community and providing subject matter support for Universal's various systems and applications. A majority of this person's time will be spent troubleshooting over the phone and/or in person. This position is 45 hours per week and fully onsite in Warren, MI. Scope of Work The IT Support Services Technician is responsible for the day to day customer service support and troubleshooting technical issues for Universal's user community. This person will contribute to the development of documentation for established processes and procedures that aid in improving the efficiency of meeting users' needs. Responsibilities Diagnose and resolve software and hardware incidents, including operating system issues and a wide range of other software applications. Assist all users with any IT related incidents when called upon. Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other teams where necessary. Accurately document, and update user requests using the IT ticketing system. Configure and deploy IT equipment. Resolve issues with. and upgrade different types of software and hardware To resolve incidents with printers, copiers and scanners Provide a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner. Utilize excellent verbal communication skills to communicate effectively with technical and non-technical coworkers at all levels in the organization. To be a highly motivated team player with the skills and ability to manage changing priorities. To create, maintain and publish relevant support documentation in order to assist all users in the quick resolution of their incidents and service requests and enable users to become more self-sufficient. Exhibit a flexible approach to working on a rotating basis and provide necessary cover where needed. Behavioral Expectations Customer Service - demonstrate the ability to respond with a high degree of urgency to the needs & requests of others, internally and externally. Understand the impact of their work on others. Understand safety policies and actively promote safe practices in the workplace. Maintain constructive relationships and demonstrate respect for everyone contacted. Deal constructively with conflict and focus on the situation, issue or behavior and not on the person by diffusing situations before conflicts arise, resolving conflicts directly and actively promoting and gaining cooperation from others. Accurately provide and receive information in oral and written communications. Consistently provide ideas, opinions, or information in an articulate, professional way. Actively listen to others and demonstrate understanding of other points of view. Willingness and ability to adjust to changing conditions or priorities. Take the initiative to identify and act on problems and lead by example. Consistently make decisions that resolve problems. Qualifications and Skills Organized, thorough, and has great attention to detail Intermediate-Advanced knowledge of the Microsoft Office Suite High level of analytical thinking to solve problems with an understanding of technology as well as an ability to ask the right questions and apply solutions to business problems Effective oral, electronic and written communication with all levels of the organization using top notch customer service. Does well with minimal "hands on" training and can pickup new skills quickly and can "take the ball and run with it" Ability to multi-task and can handle frequent interruptions Can consistently follow protocol and instructions Can work independently with little management direction Document process, procedures, and results Fast and accurate keyboarding skills Passionate, optimistic, and has internal inspiration to get things done Preferred Experience 1-2 years in IT or Business Systems This position offers medical, vision, and dental benefits, FSA, 401k, life insurance, paid holidays, paid vacation, and upward mobility within a growing company.

We are seeking a skilled and customer-focused IT Support Specialist to join our team. The ideal candidate will provide exceptional technical support to end-users, ensuring timely and effective resolution of issues while contributing to the organization's IT operations. Responsibilities Act as the first point of contact for technical support requests received via phone, ITSM platform, or in person, delivering courteous and efficient service. Troubleshoot and resolve hardware, software, and network issues, escalating when necessary to ensure minimal downtime. Perform hands-on support at workstations, including hardware repairs, peripheral installations, and other on-site fixes. Provide end-user training and guidance on company systems and applications. Maintain and update internal and external knowledge bases with relevant documentation Required Skills: 3+ years in a level 1/level 2 support role Hands-on experience in Microsoft enterprise environments Hands-on experience Active Directory, ServiceNow or similar Strong knowledge of desktop hardware, operating systems, and common business applicati Familiarity with the use and troubleshooting of Microsoft Office 365 *Blue Chip Talent will not be sponsoring visas or accepting C2C for this position at this time. Blue Chip Talent is an Equal Opportunity Employer (EOE) that values merit-based recruitment centered around technical ability, skillset, and personality/cultural fit with our employing partners. *Include at least 3 screening questions that LinkedIn provides: Skill Experience, Location, Visa Status, Work Authorization, etc.

We have a contractor opportunity with a Pomeroy client for an onsite IT Support Technician in Novi, MI. This is a 12 month contract with potential to extend or convert to hire in the future. The IT Support Technician is responsible for providing a single point of ownership for IT customer issues and providing daily VIP and White Glove support to the executive team. Responsibilities: Provide technical support to the user devices (Laptops, PC's, printers, mobile devices). Provide A/V support to critical meetings. Follows procedures in documenting customer issues, troubleshooting steps and resolution in the call tracking tool Promotes customer relations in tune with company plans and policies Installs and maintains hardware and software Works with next level of support for the resolution of issues Conveys customers' perspective to project teams responsible for newly implemented products and existing product enhancements. Requirements: 4+ years related professional experience in desktop hardware & software support. Experience working on Windows 10, Windows 11, Windows Server based devices Responsible for facilitating clear understanding of all business processes, goals, and drivers to effectively define system, process, and training solutions. Understanding in the support to VIPs Installing and maintaining customer equipment and/or software Ability to monitor workload and prioritize call tickets After hours support when required

Job Description Smile, you found us! Looking for a career change in 2025? Come find out what makes Peak “THE PLACE” to work and live. Peak is looking for a “ROCKSTAR” Technology Specialist to join our team at our corporate office in Ferndale, Michigan The ideal candidate will support the Technology Department through PMS customizations and by delivering solutions using advanced tools such as SQL, Power BI, Power Apps, APIs, and Excel that enhance KPI visibility and improve process efficiency across the organization. The Technology Specialist utilizes all aspects of Rent Manager’s software and ecosystem to develop tailored enhancements that optimize our business processes. Why come work for us? Peak Management provides a superb compensation and benefit package, including medical, dental, and life insurance. In addition, we also provide on-call premium and PTO (including your birthday!). Looking ahead for retirement? We got that covered too! We also offer a 401(k) plan with generous employer matching. If you are a positive person who likes to make things happen, this is the opportunity for you! Peak Management is an Equal Opportunity Employer. These laws prohibit discrimination on the basis of race, color, religion, sex, national origin, or status as an individual with a disability or protected veteran . Requirements Core Values In order to achieve success, the Peak Management team must embrace certain core principles and values: Positive People that Make it Happen! I Can & I Will I Care No Drama Keep Climbing Benefits We offer a competitive salary and generous benefit package, along with Paid Time Off (PTO) and 401(k) with ER matching

Currently, StaffBright has a Level 1 IT Help Desk opportunity in the Novi MI area. We are seeking individuals with 1-2 years of help desk experience who are looking to develop their IT skill-set. What You Will Be Doing General computer maintenance Basic IT Troubleshooting through Active Directory Password resets, log-on issues Troubleshooting Office 365 What We Need From You To be considered for this role, candidates must have the following experience and skills: 1-2 years of IT help desk experience Prior experience navigating Active Directory and Office 365 De-escalation techniques/Communicate efficiently on phone and email StaffBright - Who We Are StaffBright matches professionals to rewarding Finance, IT, Engineering, and Sales and Marketing opportunities with industry-leading organizations helping accelerate careers, while delivering excellent results for our client companies. At StaffBright, we work closely with our clients, recruiters, and candidates to ensure that talent needs are fulfilled quickly, and with the right individual. StaffBright is proud to be a recipient of Best of Staffing in 2020!

**Applicants must be open to working onsite in Plymouth, MI** Help Desk Specialist Contract to Hire Pay Rate Range: $20-$25/hr Qualifications: - Bachelors Degree in IT - 4 years of experience in help desk - Windows 11 experience Day-to-Day: Insight Global is looking for a Help Desk Specialist in the Plymouth, Michigan area. The Help Desk Specialist will be onsite 5 days a week with the possibility of traveling 1-2 times throughout the year to various Michigan locations. The Specialist will be the internal IT onsite in Plymouth as well as taking any inquiries from other offices. They will be working on tickets within the system to service each issue that comes up throughout the weeks. They will be responsible for helping with onboarding new hires within the internal system to give them access to databases.

Help Desk Technician Join a team of 3 people, handle on boarding, off boarding's, hardware (imaging pcs, phones, tablets) for an enterprise with 1000 users. it involves configuring and physically setting up the workstations at the office and shipping and receiving equipment from satellite offices throughout the country. Some network assistance and dispatch. One year experience, working with Active Directory, Office 365, imaging PCs

The IT Service Desk Analyst will provide on-site and remote support for employees, including maintenance, installation, troubleshooting of computers and peripherals, training on company supported applications, and shipment of assets. This role is also responsible for coordination of incidents that require escalation to other teams within the company, third parties, and seeing these incidents through to completion. They will work directly with End Users and Management to remediate issues and strive to provide a positive Service Desk experience. Skills: Help desk support, Windows 10, Customer service, Windows, Desktop, Active directory, Imaging, Technical support, Office 365, Ticketing system, Servicenow, Application support, Windows 7, O365, Mobile device, Troubleshooting, Help desk, Service desk, Mac, Password reset, Phone support, Outlook, Asset management, Configuration, Hardware/software, Software installation, Microsoft office Top Skills Details: Help desk support,Windows 10,Customer service,Windows,Desktop,Active directory,Imaging,Technical support,Office 365,Ticketing system,Servicenow,Application support,Windows 7,O365,Mobile device Additional Skills & Qualifications: User Support . Provide first contact support of incoming requests to the Service Desk via Cloud Contact Center, in person, or via ITSM Platform to ensure courteous, timely, and effective resolution of end-user issues. . Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as required. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We are hiring a Senior Desktop Support Specialist to join an amazing team in Armada, Michigan. This candidate will have an expertise in the Microsoft environment with a focus on Azure Active Directory (now Entra), the ability to deploy software / patch endpoint devices (via software like Intune) and diagnose / solve problems as they arise. Key Requirements: Experience troubleshooting IT issues in Windows environment for a company Great customer skills as you'll be working with users Software deployment / patching experience Onsite Requirement: This is an onsite position in Armada, Michigan.

The Role: The purpose of an IT Support Analyst for an IT Service Desk onsite in the office is to serve as the frontline technical support, addressing and resolving a wide range of hardware and software issues. Being physically present in the office allows for immediate, hands-on assistance, ensuring that employees experience minimal disruption to their work due to IT-related problems. The role involves troubleshooting, diagnosing, and resolving technical issues, as well as providing guidance and support to users. The IT Support Analyst plays a key role in maintaining the overall IT infrastructure's health and helps in fostering a productive work environment through efficient technical support. Responsibilities: Providing first-level contact and problem resolution for all users with hardware, software, and applications problems. Resolving user-reported issues using available tools and following procedures and policies for the handling of support cases. Troubleshooting and diagnosing problems to determine their root causes and finding appropriate solutions. Escalating unresolved issues to the appropriate higher-level support team. Documenting all user interactions and steps taken to resolve incidents in the service desk system. Maintaining and updating the knowledge base with accurate and up-to-date technical information. Assisting with the setup and configuration of end-user hardware and software. Conducting hardware and software inventory management to ensure accuracy and accountability. Participating in IT projects as required by the management. Providing on-the-spot training to end-users to prevent recurring issues. Ensuring security and privacy protocols are followed to protect systems and sensitive information.

Tech Fundamentals is a FREE training program with virtual instruction. ** Must be a Young Adult or Military veteran or spouse. See below for Eligibility Program Eligibility We are committed to serving those who need us the most. See if you qualify for our Tech Fundamentals program. If you are not a military veteran or spouse, the eligibility requirements are as follows: 18-26 years of age High school diploma or equivalent Legally authorized to work in the US If you ARE a military veteran or spouse, the eligibility requirements are as follows: Over 21 years of age Must be one of the following: transitioning active-duty service member through the DoD SkillBridge program / honorably discharged / member of the Guard or Reserves Legally authorized to work in the US What the Tech Fundamentals Program Offers Up to 20 weeks of instructor-led virtual training Opportunity for a paid internship or a project-based learning experience Opportunity to earn industry-recognized certifications: CompTIA A+ and , a Google IT Support Certificate, and an IT Generalist Apprenticeship credential* Exposure to Microsoft, Cisco, AWS, and other leading technologies Mentoring from senior-level IT professionals Employment readiness workshops Job placement assistance with access to a wide range of top employers Access to financial assistance and resources to help with housing, childcare, and more! Who We AreWe are a national non-profit organization working to create pathways to economic prosperity by launching digital careers for military veterans and young adults from underserved communities through free training programs, internship opportunities, social support, job placements and more. *U.S. Department of Labor recognition; availability varies by region.

Primary - 2nd and 3rd shift coverage Secondary - 1st shift coverage Weekend work - Saturday and Sunday Providing end-user, network, infrastructure, and application support through creative thinking and latitude is the key to success in this role. Support for end users involves a growing set of tools and software that allows remote analysis and resolution of problems. It is also common for support agents to visit manufacturing floors for inspections and troubleshooting, as well as to interact with different production team members and executives. Employees will be on their feet throughout the day, lifting, climbing, and maneuvering stairs and ladders to reach screen-guarded areas. Provide production shift support by operating as a focal point to address all IT related requests and coordinate resolution of IT related incidents. The shift you work (1st, 2nd, 3rd) depends on the plant/location where you work and can vary Build and support End-User Devices (PCs, Printers, Scanners, Mobile Phones, VOIP phones, Motorola Radios, and Tablets) Use remote PC management tools to assist users and other corporate IT tools to perform software patching/installation, asset management and change management functions Support all GM managed LAN, WAN, and WLAN network infrastructure, including GM managed Supplier networks, distributed antenna system (DAS) for mobile phones, and plant radio systems. Support the incident management process to coordinate issue resolution Support the label printing process at locations where IT has responsibility Complete assigned IT project tasks. Projects are highly centralized/owned by other IT teams, however we play an integral role in site-level implementation and execution Work with our Business Partners to ensure their IT needs are met. Interact with all levels of the workforce from hourly union production workers up to plant executive leadership Minimum Qualifications Support users at multiple physical sites, flexibility to work weekend production overtime as needed, and flexibility to work multiple shifts depending on the plant location and production schedule (shared with other members of the team). 3-7 years of experience supporting end-user devices/networks in Information Technology Cisco LAN/WAN infrastructure knowledge Ability to develop relationships with business partners and team members through analytical skills, communication, and interpersonal skills. Demonstrate initiative beyond the assigned work to improve output and/or assist others Preferred qualifications: Ability to maintain, analyze, troubleshoot, and repair end-user equipment (PCs, laptops, printers, scanners, tablets, Motorola Push-to-Talk radios, and phones), computer peripherals, and network connections. Ability to support Windows PCs and peripherals Knowledge of client hardware use, repair, and replacement Knowledge of Client Operating Systems (Windows 10, Windows 11) A working knowledge of Microsoft Office products (SharePoint, Edge, Teams, OneDrive, OneNote, Yammer, Excel, Word, PowerPoint). Familiarity with remote PC management tools (VNC, VPN, RDP, Bomgar) Working knowledge of Cisco routers, switches, and wireless access points as well as network sniffers and analyzers (Wireshark), cable testers, and IT security fundamentals. Protocols such as VLANs, NAT/PAT, VPNs, IPsec, and TCP/IP Troubleshooting skills for Layer 1-4 switching and routing Technical knowledge of data, video, and voice network services Basic understanding of Active Directory management Knowledge of ITIL concepts including Incident Management, Change Management, IT Asset Management, Release Management, Service Request Management, Service Desk.

Job Title: System Network Administrator *Candidates must be local to the State of Michigan. Under the general direction of the Lead Network/Server Specialist, design, set-up, maintain and troubleshoot hardware, software, and computer network. Computer network hardware including but not limited to servers, routers, switches, wireless access points, gateway, network hub, firewalls, virtual personal network (vpn), internet, intranets, local area networks, wide area networks, and other network equipment to manage fully operational network. Provides computer systems support for Court Team Members. Primary Duties & Responsibilities: Recommends, designs, and implements new network solutions to improve the efficiency of current network(s) Installs, configures, and supports network equipment including routers, switches, DNS, DHCP, DNAS, SANs, wireless access points, load balancer, gateway, network hub, firewalls, virtual personal network (vpn) and other network equipment. Gathers and analyzes data on systems, routers, software, and other hardware to build and manage fully operational secure network. Proficient in PowerShell scripting to assist with network responsibilities such as display or confirm existing network settings as part of troubleshooting. Configures servers, firewalls, routers, switches, and other network equipment to increase network efficiency and security. Monitors daily performance of computer network to identify issues and improve network performance. Performs software and hardware installs and upgrades. Performs network equipment updates to the latest firmware releases. Investigates and resolves network faults, failures, and issues. Provides customer support for troubleshooting and resolution of complex computer and network problems. Responsible for completion of projects, working independently, at times may serve as project Lead. Develops network system definitions and configurations documentation and network diagrams. Documents, implements and maintains processes and procedures for network infrastructure including administration, usage, disaster recovery and business continuity. Creates and maintains standards related to network system configurations, security, and service records. Installs, configures, and supports network software on servers and desktops. Consults with and manage vendors for technical support and involved with network projects. Maintains and monitors backups, file recoveries and disaster recovery processes. Maintains and supports VoIP and FoIP systems. Administers software applications, network systems and SQL server databases Identifies and leverages integration opportunities at the hardware, software and interface level in order to optimize systems. Develops and modifies network, software and hardware documentation, i.e., diagrams, training, test plans, etc. Job Qualifications: Bachelor's degree in Computer Science, Management Information Systems, or related field. 4+ years of progressively more responsible work experience in networks, internet protocols, Microsoft OS, Azure, Azure Active Directory, M365 and other networking products. Strong knowledge of networking principles to include understanding of TCP/IP, IP Sub-netting, VLANs, Ethernet, DHCP, DNS, and QoS. Complete understanding of all telecommunication network system functionality, efficiencies and interfaces. Proficient experience installing and supporting servers, switches, routers, firewalls, VPN, wireless and load balancing. Proficient experience with implementing and supporting VoIP Telephony and FoIP systems. Proficient experience with installing, configuring, troubleshooting VMware virtual servers. Knowledge of Microsoft technologies such as SCCM/Intune, GPO, Exchange 20XX, SQL Server 20XX, IIS, DNS, Active Directory design and implementation. Proficient Experience managing SQL server database. Experience with SAN and NAS technologies. Network backup experience using Veeam or related tools. Experience in delivering Technical Training and Technical presentations to co-workers. Experience researching, investigating, evaluating and qualifying potential new equipment for network deployment. Preferred: Knowledge of all ITIL processes. Audio / Video experience. Cisco CCNA, CCNP, and CCVP certifications. MCSE Certification. Vital Tech Solutions is an Equal Opportunity Affirmative Action employer. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits promotions, training, termination or any other condition of employment or career development. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, veteran status, disability status or any other legally protected status.

Onsite Requirements: Hands-on substation design with a focus on network expertise, route switching, and network automation. Experience with SCADA systems is essential to manage relays within substations and transformers, ensuring data flows correctly. Experience with Communication Equipment Job Description: Key Accountabilities: Lead with safety first. Attends Pre-Job Briefs. Assure all personal protection equipment is in working order. Communicate with supervisor on tickets to be address during work schedule. Communicate with supervisor on any requests outside of daily assigned tasks. Install or upgrade computer systems, networks or other peripherals in the workplace or out in the field. Ability to pull cable to documented standards. Knowledgeable on copper cable testing and tools. Ability to assist in fiber testing and knowledge on tools for testing. Troubleshooting hardware and other IT equipment issues. Troubleshoot connectivity issues for copper, fiber and wireless devices in the workplace or out in the field. Secure computer networks by performing periodic upgrades to systems. Maintain technical documentation, escalating to engineering when information is missing or not clearly defined. Conduct performance checks for newly installed hardware or devices. Coordinating with developers, testers, engineers, IT managers and other IT staff to resolve technical issues. Maintaining hardware and software inventory. Able to plan, prioritize, and manage their time and resources efficiently. Assists senior technicians in work duties. Maintains power systems used in field to provide reliable power to critical device infrastructure. Assists in on-call rotation. Operational Maintenance and Support of RDN and Serial Based Communications Equipment, Supports Substations, Pole Tops, Reclosers, Loop Schemes, and other Smart Grid Devices. Installation, Maintenance, and Operational Support of all Cisco Routers and switches at all Locations, Including Data Center, ADC, Power Plants, Service Centers, Substations, Call Centers Installation, Maintenance, and Operational Support of all communication equipment for 4.8Kv, Delta Ground, ESOC, PTDs, ADMS, SCADA Communications Assist with New Badge Readers, NERC CIP Telecom Rooms, PACS and Security system communication Installation Installation, Maintenance, and Operational Support of all communication equipment and hardware for 600+ Substations. Includes Substation communications, RTU Upgrades, Emergency Phones Perform Teams Walkdowns and verification of inventory. Assist with cutover for Teams Migrations. Provide Maintenance and Operational support for Avaya PBX, Audix, Substation Phones, Physical Phone Moves, ads, changes. Technology continues to retire with Cisco VOIP and Teams except Call Centers. Monitoring, and Operational Support of 300+ Substation ACE Alarms ****ACE Alarms are being replaced with newer / smart RTUs. Support on the testing and troubleshooting of Fiber optics technology with the use of OTDR, visible light communication (VLC), Power meeter and cleaning kits Installation and Operational Support of Ciena Equipment to support DTE private fiber ring. Configuration, Installation, and Maintenance of all WiMAX equipment including Communications Towers, Xig Poles, and Mesh Gateways Configuration, Installation, and Maintenance of all Tropos Wireless Mesh devices. Supports AMI, Pole Tops, Smart Grid Communications Configuration, Installation, and Maintenance of LTE Cellular Digi Gateways Configuration, Installation, Maintenance, and Operational Support of all DTE Microwave Systems Installation and Operational support for all high-speed WAN links at all sites including afterhours support for critical sites Installation, Maintenance, and Operational Support for all Network Related UPS, Rectifiers, Chargers, DC converters, Generators, and Battery Backup Systems at Tower Sites and remote Phone Rooms. Installation and Operational Support for all Cisco 802.11 Wireless Access Points Provide Installation and Operational support for all Network Projects and Hardware at DDC and ADC include copper and fiber cabling/patch/diagnosis. Provide Installation, Maintenance, and Operational support for all FCN related communications equipment. Includes AMI Mesh, Wimax, Microwave, Tropos, FCN Routers Switches and related Infrastructure Provide Installation, Maintenance, and Operational support for MOC, and all Subsidiaries including out state support in Texas, San Francisco, and Ohio as needed Provide Installation, Maintenance, and Operational support for all Fermi related communications equipment, and phones for Security, Refuel, RERP, JIC, and Daily Operational Support Installation, Maintenance, and Operational Support for Load Management stations (6 Sites), Load Management is moving from Radio based system to AMI Based System Support network connectivity to the Avtec Outposts - The Avtec Consoles are supported DO Technical Team Perform routine maintenance tests on Batteries, Generators, Rectifiers, and all Communications equipment at all sites to ensure system availability / stability Support Wind Park Installations, troubleshooting of network devices and firewalls that support the infrastructure (including non-DTE network assets). Assist in Equipment Ordering, Receiving, Inventory, Payment Processing, Storage, and Staging of Network related hardware for all non-trailing OM hardware for projects and operational support Maintain access requirements for Fermi including qualification testing and monthly observation. Maintain annual qualified electrical worker, arial work platform, substation training, PPO 77, fall protection, harness inspection and hazard awareness certifications. Provide lawn care, pest control, snow removal and Facility Maintenance for Network Communication Towers and adjacent communication facilities. ** 3rd party and subcontract staffing agencies are not eligible for partnership in this position. 3rd party subcontractors need not apply. This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future. **

Title: Tech Support Contract 12 months The selected candidate's primary responsibility will be to assist with the update and migration of Windows 10 to Windows 11 at the various 13 park locations. Additional responsibilities will include answering incoming IT helpdesk calls, installation and support of IT hardware and software, and helping resolve technical issues. Required Skills: · 3+ Years of IT Technical Support (Software and Hardware). · Experience installing, troubleshooting and repairing PC's, laptops and peripherals. · Experience with MS Office Suite (Outlook, Excel, Word, etc.) · Experience updating necessary IT documentation and tickets related to support requests. · Must have a valid driver's license and ability to drive personal vehicles to and from service locations. Please note that there will be no milage/fuel reimbursement as travel is required for this position. · Must have excellent communication skills. Will be required to assist Metropark staff with PC updates, issues, troubleshooting and resolutions.

Tech Fundamentals is a FREE training program with virtual instruction. ** Must be a Young Adult or Military veteran or spouse. See below for Eligibility Program Eligibility We are committed to serving those who need us the most. See if you qualify for our Tech Fundamentals program. If you are not a military veteran or spouse, the eligibility requirements are as follows: 18-26 years of age High school diploma or equivalent Legally authorized to work in the US If you ARE a military veteran or spouse, the eligibility requirements are as follows: Over 21 years of age Must be one of the following: transitioning active-duty service member through the DoD SkillBridge program / honorably discharged / member of the Guard or Reserves Legally authorized to work in the US What the Tech Fundamentals Program Offers Up to 20 weeks of instructor-led virtual training Opportunity for a paid internship or a project-based learning experience Opportunity to earn industry-recognized certifications: CompTIA A+ and , a Google IT Support Certificate, and an IT Generalist Apprenticeship credential* Exposure to Microsoft, Cisco, AWS, and other leading technologies Mentoring from senior-level IT professionals Employment readiness workshops Job placement assistance with access to a wide range of top employers Access to financial assistance and resources to help with housing, childcare, and more! Who We AreWe are a national non-profit organization working to create pathways to economic prosperity by launching digital careers for military veterans and young adults from underserved communities through free training programs, internship opportunities, social support, job placements and more. *U.S. Department of Labor recognition; availability varies by region.