Information technology technician jobs in Memphis, TN - 210 jobs

Job Description The CT TECHNOLOGIST, under the direct supervision of a radiologist, performs specialized computerized tomographic procedures using ionizing radiation scanning equipment. ABOUT US For more than 40 years, ATC Healthcare has provided leading nurses and healthcare professionals to hospitals and facilities nationwide. Healthcare systems around the U.S., including municipal health systems, multi-unit senior care companies, governments, school systems, VMS and MSP vendors trust us to deliver more than 100,000 nurses and other healthcare professionals on-demand. If you have a track record of success in healthcare, we want you to join us! We offer the following benefits: Medical insurance Dental insurance Vision insurance Referral program Tuition reimbursement 401k Plan Flexible Schedules Life insurance Disability insurance Identity theft insurance Compensation $63/hour Shift: Night 3x12-Hour (18:30 - 07:00) Job Location: Methodist South Hospital in 1300 Wesley Dr Memphis, TN 38116 Expected Start date: ASAP EDUCATION Graduate of an AMA approved CT program of study at the associate's or bachelor's degree level. LICENSURE State specific; current and unrestricted license or registration to practice as an CT technologist in the state of practice, as applicable. ARRT registration. EXPERIENCE One year of current CT technologist experience in the clinical setting. CREDENTIALS Current CPR; and other health and screening tests as required by specific facilities and/or regulatory agencies. ENVIRONMENTAL WORKING CONDITIONS Various client facility settings; possible exposure to blood, bodily fluids, and other potentially infectious materials. REPRESENTATIVE DUTIES AND RESPONSIBILITIES Complies with ATC policies/procedures. Complies with client facility policies/procedures. Documents accurately and completely services provided. Maintains confidentiality relative to patient care and facility practices in accordance with the Health Insurance Portability and Accountability Act. Provides patient care in a non-judgmental, non-discriminatory manner that considers cultural diversity and age appropriateness so that autonomy, rights, and dignity are preserved. Communicates information effectively to appropriate personnel. Maintains competency by participating in continuing education programs and meets state specific requirements. Sets up and explains procedure to patient. Operates or administers intravenous contrast injectors/injections. Evaluates CT Scans to determine if additional scanning is needed. Perform 3 dimensional reformations of CT scans on computer. Monitors patient safety and comfort and views images of area being scanned on video display screen to ensure quality of pictures. Performs other related duties as assigned. Other Duties: Please note this job summary is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may vary by assignment and may change at any time with or without notice. Equal Opportunity Employer: ATC Healthcare Services is an Equal Opportunity Employer. All applicants will be considered for employment without regards to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran or dis bility status or any other category protected by Federal, State or local law. M/F/D/V EOE ADD TAG

Job DescriptionOn-Call IT Field Technician - PC, Mac, Printer & Scanner Support ???? Job Type: Independent Contractor (1099) ???? Pay: $35/hour (on-site) ???? Schedule: Flexible - You accept jobs based on your availability ⚠️ Important Note This is an on-call, 1099 independent contractor role with no guaranteed hours. You'll join our technician network and receive job opportunities based on your location and stated availability. You decide which jobs you want to accept. About Geeks on Site Geeks on Site has been delivering trusted, on-site IT and technical support to homes and businesses nationwide for over 20 years. We're expanding our network of skilled on-call technicians to meet growing demand for in-person support - including computers, networks, printers, and more. About the Role We're hiring field IT technicians who can confidently support a wide range of tech needs for residential and small business customers. This includes troubleshooting PCs and Macs, resolving network issues, and repairing or configuring printers/scanners - including issues like Canon MF printer network setup or G-series ink absorber error codes (e.g., 1700). You'll be dispatched to customer sites, work independently, and complete service calls efficiently and professionally. Key Responsibilities Diagnose and repair hardware/software issues on Windows and mac OS systems Resolve boot errors, OS issues, and login problems Set up or troubleshoot Wi-Fi and wired internet connections Replace or upgrade hardware (HDD, RAM, cooling fans, etc.) Configure or connect printers and scanners (Canon, HP, Brother, etc.) Address common printer error codes (e.g., ink absorber, paper feed, connectivity) Perform general maintenance on multifunction printers (MFPs) Reinstall operating systems using bootable USBs or recovery media Install remote tools or shortcuts as requested Communicate clearly with customers and provide basic post-service support Document service visits and escalate complex issues as needed Requirements 2+ years of field IT support experience, including computer and printer work Familiarity with Canon, HP, and other common printer brands Knowledge of error code troubleshooting (e.g., Canon code 1700, boot issues, driver conflicts) Experience with both Windows (10/11) and mac OS troubleshooting Must have personal tools (bootable USB, screwdriver set, etc.) Reliable vehicle and valid driver's license Smartphone with camera and data for documentation and communication Ability to work independently and maintain a professional demeanor Benefits Compensation $35 per hour for on-site time Flexible scheduling - accept only the jobs that match your route and availability National brand recognition and continuous job offers Dispatch and tech support team available to assist remotely ✅ What to Expect After You Apply ???? Intro Call - A recruiter will contact you for a quick chat ???? Onboarding - Complete paperwork and tax forms electronically ???? Background Check - Mandatory before activation ???? Set Your Availability - You enter your availability in our tech portal ???? Start Receiving Jobs - You'll be dispatched jobs based on proximity & skills Join Our Technician Network If you're a reliable, tech-savvy field technician with hands-on printer experience and a flexible schedule, we'd love to hear from you.

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at ******************* Job Function: MedTech Sales Job Sub Function: Capital Sales -- MedTech (Commission) Job Category: Professional All Job Posting Locations: Arkansas (Any City), Memphis, Tennessee, United States of America Job Description: We are searching for the best talent for Regional Technology Specialist to be in Memphis, TN / AR. About Cardiovascular Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments. Are you passionate about improving and expanding the possibilities of Cardiovascular? Ready to join a team that's reimagining how we heal? Our Cardiovascular team develops leading solutions for heart recovery, electrophysiology, and stroke. You will join a proud heritage of continually elevating standards of care for stroke, heart failure and atrial fibrillation (AFib) patients. Your unique talents will help patients on their journey to wellness. Learn more at *******************/medtech As the Regional Technology Specialist, you will: Be an integral part of J&J MedTech Electrophysiology US Field Sales & Service group reporting to a New Technology Manager (NTM), and closely partnering with, the Regional Business Director (RBDs) and Territory Managers (TMs). Under the general direction of the manager and in accordance with all applicable federal, state and local laws/regulations and Corporate Johnson & Johnson, procedures and guidelines, you will focus on: Assessing and increasing the clinical competency development for the assigned workgroup's field organization, and assessing team members' clinical skills, identifying internal or external resources to fill training gaps and monitor/track improvement to a level of certification and beyond. Launching new technologies; and have accountability for achieving geographically aligned business objectives. Through this support, they will be a strategic partner to implement emerging education related to new technologies, organizational directives and to quantifiably improve their workgroup's level of clinical competence. The end result should be that Electrophysiology personnel are recognized as best in industry for their commercial, technical and clinical competencies and that new technology is introduced flawlessly. May also be accountable to provide technical and clinical product support to Electrophysiology (EP) physicians and laboratory staff for electrophysiology diagnostic and therapeutic catheters and systems to enable practitioners to perform advanced cardiac ablation procedures. Build and maintain mutually beneficial relationships with physicians & EP laboratory staff in order to identify and foster interest in new products or product indications to grow and develop the company's product and technology utilization. Partner with Territory Managers, Field Service Engineers and Field Management to ensure alignment and coordination of activities to meet business objectives. Work in coordination with the NTM and Global Education & Training team to accurately assess the clinical skills of assigned electrophysiology clinical team members and establish a prioritized clinical development plan leading to continual growth and business goal attainment. Facilitate the development of the assigned electrophysiology clinical team members to meet the requirements of the certification and ongoing clinical development process. Develop & execute a workgroup-wide certification plan that brings 100% of the group to the targeted level and accurately assesses the clinical skills of assigned per diem clinical support and manages them through the per diem certification process. Measure, and is accountable, to quantifiable learning and growth in their assigned workgroup. Partner with Sales and Service leaders to execute content for emerging and targeted areas of growth. Partner with various stakeholders including Sales, Marketing and Global Education and Training to execute continual education of all sales and clinical field personnel. Provide expert clinical product and technical assistance and training to physicians and EP/IC Lab Staff on the effective use of electrophysiology systems and catheter equipment (e.g., The CARTO System and all appropriate software modules) during case procedures within an assigned geography, and in a manner that leads to meeting and exceeding business goals. Educate assigned customers on all electrophysiology products to optimize effective usage by providing technical and clinical information and in-service training. Share best practices to increase value for customers. Use and coach aligned workgroups on consultative selling techniques to identify potential sales opportunities within the account. Create awareness of electrophysiology solutions and facilitates Territory Manager (TM) and Clinical Account Specialist (CAS) contact with the key decision makers to drive incremental business. Drive collaboration and maintains consistent, open lines of communication across the assigned responsibilities with the local team/Pod (i.e. TM and other CAS), as well as the support team (i.e. other EP/Ultrasound CAS, FSE, RBD/KAM) and other internal and external partners. Develop and share best practices with US Field Sales and Service colleagues and internal partners. Develop and grow mutually beneficial customer relationships within and beyond the EP/IC lab, including, but not limited to physicians, nurses and technicians, clinical and hospital administrators and staff. Stay current on company products instructions for use (IFU), best practices and technical troubleshooting, as well as relevant scientific clinical literature and new product information. Prioritize and appropriately respond to requests in a high-stress environment. Maintain composure and problem-solving focus during stressful interactions. Engage in diagnostic dialogue with multiple internal and external business partners and stakeholders. Formulate solutions based on dialogue and input gained during session. Respond daily to requests by email and voicemail from customers, practitioners and partners. Perform administrative work, including CAS Field Visit Letters, training summaries, account documentation, compliance training requirements, expense reporting, and Company system input. As required, respond to requests for case support to customers for the operation and use of electrophysiology equipment. Set appointments, present clinical and technical information, and be present to ensure optimal equipment usage. Communicate with counterparts, supervisor, and business partners to ensure efficiency and open lines of communications. Maintains Safe Fleet standards according to Company guidelines. Communicate business related issues or opportunities to the next management level. Ensure subordinates follow all Company guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition. Ensure personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures. Perform other duties assigned as needed. Required Qualifications: A minimum of a bachelor's degree, or 5 years of relevant professional work experience. Excellent oral (including group presentations) and written communication skills, as well as solid organizational and time management abilities. Do you have a valid driver's license issued in the United States? Must be willing and able to travel up to 70% overnight locally, regionally, and nationally. Preferred Qualifications: Certification in cardiology technology (E.g. IBHRE, RCES), for EP and clinical experience. Managerial / supervisory experience. Live in the assigned geography. Strong computer skills, including proficiency with Microsoft Office products Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via *******************/contact-us/careers . internal employees contact AskGS to be directed to your accommodation resource. At Johnson & Johnson, we want every candidate to feel supported throughout the hiring process. Our goal is to make the experience clear, fair, and respectful of your time. Here's What You Can Expect Application review: We'll carefully review your CV to see how your skills and experience align with the role. Getting to know you: If there's a good match, you'll be invited to complete a short-recorded video interview, giving you the chance to share more about yourself. If successful, a recruiter will also reach out by phone to walk you through the process and answer any questions. Interviews with the team: If you move forward, you'll meet with the hiring manager (and possibly others on the team) in one or two interview rounds, depending on the role. Staying informed: We know waiting can be hard, so our recruitment team will keep you updated and make sure you know what to expect at each step. Final steps: For successful candidates, you will need to complete country-specific checks before starting your new role. We will help guide you through these. At the end of the process, we'll also invite you to share feedback in a short survey - your input helps us continue improving the experience for future candidates. Thank you for considering a career with Johnson & Johnson. We're excited to learn more about you and wish you the best of luck in the process! #RPONA Required Skills: Preferred Skills: Brand Positioning Strategy, Communication, Competitive Landscape Analysis, Compliance Management, Customer Centricity, Customer Experience Management, Incentive Policy, Procedures, and Quotas, Industry Analysis, Market Opportunity Assessment, Problem Solving, Profit and Loss (P&L) Management, Project Management, Sales Prospecting, Strategic Sales Planning, Strategic Thinking, Sustainable Procurement, Vendor Selection

Job DescriptionBenefits: Flexible schedule Opportunity for advancement Profit sharing This Is Not Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities Perform a wide range of technical tasks including but not limited to: OS installations, hardware diagnostics, and software setup Structured cabling (including drilling, running, and dressing cables) Telecom work (punch-downs, demarc extensions, etc.) Work independently across various environments: retail, medical, restaurant, and corporate Maintain a high standard of professionalism with clients Be on call and ready to respond to service requests within your territory Preferred Skills & Experience PC and printer troubleshooting experience (a strong plus) At least 1 year of I.T. or Telecom experience, and one of the following: A+ Certification Network+ Certification OR 5+ years verifiable field experience in I.T./Telecom Required Equipment & Qualifications Reliable personal vehicle (Public transportation not accepted) Valid drivers license Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers). Laptop with Ethernet port Smartphone with mobile hotspot Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage. Punctual, courteous, and presentable Compensation & Perks Paid hourly while on site 1099 contractor position Travel pay included (based on time travel; approx. 80-mile radius from home) App-based tracking for job time and travel Exposure to new and exciting technologies and clients Opportunity to expand your skills and industry knowledge About AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

xAI's mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. Our team is small, highly motivated, and focused on engineering excellence. This organization is for individuals who appreciate challenging themselves and thrive on curiosity. We operate with a flat organizational structure. All employees are expected to be hands-on and to contribute directly to the company's mission. Leadership is given to those who show initiative and consistently deliver excellence. Work ethic and strong prioritization skills are important. All engineers are expected to have strong communication skills. They should be able to concisely and accurately share knowledge with their teammates. About the Role As an IT System Technician, you'll join xAI's IT team and dive into hands-on technical tasks to support, troubleshoot, and optimize our critical IT infrastructure. Working closely with the IT Systems/Network Administrator, you'll tackle hardware and software challenges, perform system maintenance, and provide user support to keep our tech environment running smoothly. Expect to get into the nitty-gritty, streamline operations, and ensure reliability to power xAI's mission of accelerating human scientific discovery through AI. Responsibilities * Provide first-line support for hardware, software, and network-related issues, including desktops, laptops, servers, and peripherals, ensuring timely resolution of user requests. * Perform routine maintenance tasks such as installing updates, patching systems, and monitoring system performance to ensure operational stability. * Install, configure, and troubleshoot IT hardware, including workstations, servers, networking equipment, and other devices, under the guidance of the IT Systems/Network Administrator. * Assist with creating, modifying, and deactivating user accounts in systems like Active Directory, ensuring compliance with security policies. * Support basic network tasks, such as configuring workstations for network connectivity, troubleshooting connectivity issues, and assisting with network hardware setup (e.g., switches, routers). * Maintain accurate records of IT assets, support tickets, and procedures, contributing to the IT team's knowledge base. * Track and manage IT hardware and software inventory, ensuring equipment is properly maintained and accounted for. * Follow security protocols and assist in implementing basic security measures, such as applying patches and monitoring for potential vulnerabilities. * Work closely with the IT Systems/Network Administrator and other team members to support IT projects, system upgrades, and infrastructure improvements. * Provide basic training and guidance to employees on using IT systems, software, and tools effectively. Basic Qualifications * Technical Proficiency: * Familiarity with Windows, mac OS, and Linux operating systems, including basic administration and troubleshooting. * Basic understanding of networking concepts (e.g., TCP/IP, DNS, DHCP, VPN) and ability to troubleshoot connectivity issues. * Experience with hardware troubleshooting, including desktops, laptops, servers, and peripherals. * Software Knowledge: * Proficiency with common productivity software (e.g., Microsoft Office, Google Workspace). * Experience with ticketing systems (e.g., Jira, ServiceNow) for tracking and resolving IT issues. * Problem-Solving: Strong troubleshooting skills with the ability to diagnose and resolve technical issues efficiently. * Communication: Excellent verbal and written communication skills to interact with end-users and document technical processes clearly. * Teamwork: Ability to work collaboratively under the direction of the IT Systems/Network Administrator and contribute to team goals. * Time Management: Capable of prioritizing tasks and managing time effectively in a fast-paced environment. Preferred Skills and Experience * Associate's degree or higher in Information Technology, Computer Science, or a related field. * 1-2 years of experience in an IT support or technician role. * Industry certifications such as CompTIA A+, Network+, or Microsoft Certified: IT Professional. * Experience with virtualization platforms (e.g., VMware, Hyper-V) or cloud services (e.g., AWS, Azure). * Familiarity with scripting languages (e.g., PowerShell, Bash) for basic automation tasks. Additional Requirements * Ability to lift and move IT equipment (up to 50 lbs) as needed for hardware installations or maintenance. * Comfortable working in office environments, data centers, or other technical spaces. xAI is an equal opportunity employer. For details on data processing, view our Recruitment Privacy Notice.

JOB TITLE: IT Help Desk Support I To support, assist and coordinate activities in computer operations by performing the following duties and responsibilities. Support the review, understanding and compliance of all programs, policies and procedures contained in the Master Food Safety and Quality Management System. DUTIES AND RESPONSIBILITIES % OF ITEM TIME JOB FUNCTIONS * 25% Provide basic help desk support by troubleshooting issues with end user desktop/laptop, printer, copiers, and software. When needed, open tickets with software/hardware support companies to assist with specific user issues. Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers. This includes providing remote assistance whenever needed to remote users, as well as other facilities when needed. 2. 20% Setup and configure all new workstations for users, making sure to move all required data from the old workstation to the new one. Once completed, verify that all required applications are in working order for the end user. 3. 20% Administer, desktop computers, printers, copiers, security updates and patches. Adjust hours of work, priorities, and assignments to ensure efficient operation, based on work load. Meets with users to determine quality of service and identify needs. 4. 20% Open tickets and document all troubleshooting procedures taken and resolution of the issue. Provide end users with timely written and oral updates regarding their support issue. Take action to prevent the issue from occurring. 5. 10% Assist with evaluating new software and hardware to determine usefulness and compatibility with existing software and hardware. As well as assisting with evaluating proposed data processing projects to assess adequacy of existing hardware, and recommends purchase of equipment. 6. 5% Perform other duties as needed or assigned by supervisor. _______________________________________ TOTAL 100% POSITION DIMENSIONS AND QUALIFICATIONS Internal Contacts: Corporate Management, Management Team in all departments, employees and network users External Contacts: Vendors, customers and contractors. Education Level and Focus: High school or equivalent. Technical or Vocational School Certification in Computer Science or related highly desired; A combination of years of experience and education will be acceptable. Years and Type of Related Experience Required: Basic troubleshooting of computers/networks. Manufacturing experience preferred. Excellent communication skills. SKILLS AND ABILITIES Interpersonal and Communication: Must have excellent oral and written communication skills. Possess the ability to convey technical applications to non-technical personnel. Exercise good judgment in problem solving situations. Must be personable and self-motivated and conduct themselves in professional manners. Technical and Analytical: Must have excellent organizational skills. Requires great attention to detail. Reliable and punctual with reports and presentations. Possess good safety habits. Physical Demands: Physical and mental demands, including standing for long periods of time, mix of office and plant work. Must be able to work extended hours on occasion and be willing to travel up to 10% of the time. May need to install or repair cables with the use of proper safety gear in high locations using a scissor lift. This is a Safety Sensitive position. Work Environment: Food plant, cold, hot and humid conditions, wet floors, high noise levels, forklift and pedestrian traffic. This is a Safety Sensitive Position. Special Equipment Used: Computers, hardware and software

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada. With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company. Procom's areas of staffing expertise include: • Application Development • Project Management • Quality Assurance • Business/Systems Analysis • Datawarehouse & Business Intelligence • Infrastructure & Network Services • Risk Management & Compliance • Business Continuity & Disaster Recovery • Security & Privacy Specialties• Contract Staffing (Staff Augmentation) • Permanent Placement (Staff Augmentation) • ICAP (Contractor Payroll) • Flextrack (Vendor Management System) Job Description Desktop Support Engineer Pay Rate: $13.44/hour On behalf of our client, Procom Services is searching for a Desktop Support Engineer for a contract opportunity in Memphis, TN. Desktop Support Engineer Job Details Provide professional assistance to internal and external customers having hardware- and software-related problems with their supported desktop, laptop or peripherals. Support is provided in a timely manner in accordance to published SLAs while maintaining a high level of customer satisfactions. • Provide Level-1 technical support for supported desktops, laptops, and peripherals. This includes the following activities: • Provide Level-1 technical support for supported desktops, laptops, and peripherals. This includes the following activities: • Correcting hardware problems with supported desktops, laptops and peripherals by coordinating support with OEM vendors. • Managing returns on warranted parts and systems • Packaging and shipping replacement parts to customers • Maintaining standard software configurations, including troubleshooting, loading and configuring software images, supported applications and drivers • May participate in development of information technology and infrastructure projects • Installing, supporting and troubleshooting approved desktop software • Performing planned maintenance, moves, adds and changes • Provide support services to employees with technical problems and information technology issues involving desktop, laptops, PDA or network services from local personnel or from employees using network remote access (VPN) • Provides timely resolution of problems or escalation on behalf of the customers to appropriate technical personnel • Exercises judgment with defined procedures and practices to determine appropriate action • Ability to work on call after hours as required Communicate effectively with multiple customers and co-workers. This includes the following activities: Consulting with the Service Desk on support calls Able to communicate highly technical information to both technical and non-technical personnel Providing Case status updates to management and end-users Providing phone support and diagnostics to remote customers Participating in training programs designed to educate customers about basic and specialized applications Develops, documents, and implements standard operating procedures and customer service guidelines relating to Desktop Managed Services support Desktop Support Engineer Mandatory Skills • 1-2 years or more of related experience preferred • Associate's Degree or equivalent experience required • Strong customer service skills • Reliability and a strong sense of responsibility • Ability to work independently and take ownership • Solid technical and analytical skills required • Ability to troubleshoot, support, and repair software and hardware for desktop and laptop computers • Knowledge of supported Microsoft Windows operating systems • Experience with Active Directory administration • Knowledge of installation, configuration, use and troubleshooting techniques of supported versions of Microsoft Office • Strong interpersonal skills in dealing with a wide range of customers with varying computer abilities • A+ Certification recommended • MCTS, MCITP, MCPD, MCM preferred • ITIL Certification preferred • Ability to travel as required. • Ability to lift 50lbs (printers, desktop machines, etc.). Desktop Support Engineer Start Date ASAP Desktop Support Engineer Assignment Length 6+ months Additional Information All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only.

Job Description is Contract with a Set Duration of 6 mos- 1year Manager\'s Notes: Preferred Tech Stack Experience CommVault Avamar/Data Domain Primary Purpose: To assist in installing and maintaining operations systems, application software, and system management tools including monitoring installed IT systems, cloud, and network infrastructure. To assist with providing network level verification and security to the IT organization and tracking system alerts and notifications. Essential Functions and Responsibilities Assists in installing and maintaining operating systems, application software, and system management tools. Assists in monitoring installed systems and infrastructure for the organization. Assists with upholding security, backup, and redundancy strategies. Assists in maintaining custom scripts to increase system efficiency and lower human intervention time on tasks. Provides remote access solution support: VPN, Terminal Services, Citrix, and Hyper-V. Develops and maintains IT documentation. Additional Functions and Responsibilities Performs other duties as assigned. Supports the organization\'s quality program(s). Travels as required. Qualifications Education & Licensing Bachelor\'s degree in Computer Science, Computer Engineering or a related field from an accredited college or university preferred. Experience Five (5) years of experience implementing and maintaining technology infrastructure or equivalent combination of education and experience required. Skills & Knowledge Knowledge of Cloud based applications, preferably Azure Knowledge of virtualization and containerization Knowledge of Networking (OSI network layers, TCP/IP) Excellent oral and written communication skills, including presentation skills PC literate, including Microsoft Office products Strong organizational skills Ability to create and complete comprehensive, accurate and constructive written reports Ability to work in a team environment Ability to meet or exceed Performance Competencies Work Environment When applicable and appropriate, consideration will be given to reasonable accommodations. Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical: Computer keyboarding, travel as required Auditory/Visual: Hearing, vision and talking The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Global Business Solutions, Inc., established in 1995, offers customers a distinctive blend of information technology capabilities, education and training services, and information assurance solutions. Managed by a team of executive leaders experienced in the field of information technology and training services within the industry and government, GBSI prides itself on exceeding expectations. Our award-winning solutions give clients the support tools needed to successfully deliver in evolving environments with confidence. Job Description Role and Responsibilities The IT Specialist will perform network administration and information assurance tasks; and support the Navy and Marine Corps Intranet (NMCI) Extended Demilitarized Zone (eDMZ) and its associated peripherals. Primary Objectives of the IT Specialist (EDMZ) • Network administration duties will involve device configurations, applying IOS updates, patching, and hardening devices; configuration of new networks requires connection of IBM BladeCenter chassis to Storage Area Network (SAN); • Designs and documents Network configurations in Microsoft Visio; complies with Configuration Management processes and policies; • Configures devices, software and firewalls; • Maintains, develops, and implements interfaces; • Assists in the design, development, implementation, testing, operation, maintenance, and administration of Local Area Network/Wide Area Networks ( LAN/WAN); • Assists in the installation of hardware; provides troubleshooting and trouble call support; • Ensures network security, to include security upgrades • Maintains and backs up files; and maintains electronic mail system. Qualifications Qualifications and Educational Requirements • Bachelor's Degree in Computer Science with a focus on Information Assurance or a related field preferred with a minimum of four (4) years' experience or eight (8) years' experience in network system support and information assurance in lieu of Degree; • Ability to obtain and maintain a government background check; • Required to have IA certification category and level documented in the Defense Eligibility Enrollment Reporting System; • Familiarity with DoN and DoD IA Policy 8570.1-M and willing to participate in IA awareness training; • Ability to obtain and maintain required certification(s) for IAT Level II (GSEC, Security+, or SSCP) in compliance with DoD Directive 8570.1-M; • Experience with Extended Demilitarized Zone (eDMZ); • Familiarization with the Department of the Navy and the Department of Defense Information Assurance Directives; • Must be willing and able to work odd and irregular hours when required. Along with a resume, qualified applicants should detail experience with: Cisco VMWare Windows Server Additional Information GBSI is an Equal Opportunity and Affirmative Action Employer committed to providing equal employment opportunity without regard to an individual's race, color, religion, creed, age, sex (including pregnancy), sexual orientation, gender identity, genetics, marital status, national origin, disability, veteran status, political affiliation or belief. This equal opportunity applies to every area of employment at GBSI, including recruitment, hiring, training, transfers, promotions, terminations, compensation, and benefits. We continue to affirm our commitment to an inclusive workplace through Affirmative Action Plans that address employment opportunities for qualified women, minorities, veterans, and individuals with disabilities. We welcome and encourage diversity in our workforce. Our policies prohibit discrimination and harassment based on race, color, religion, creed, age, sex (including pregnancy), sexual orientation, gender identity, genetics, marital status, national origin, disability, veteran status, political affiliation or belief. It is important that employees and applicants trust that they can address a concern of discrimination or harassment without retribution. GBSI will not tolerate retaliation against an individual who reports, opposes, or participates in an investigation of discriminating or harassment that violates GBSI policies. GBSI invites any employee or any applicant for employment to review GBSI's written Affirmative Action program, absent the data metrics required by §60-741.44(k). The AAP is available for inspection upon request during the hours of 8:00am - 4:00pm Monday - Friday in the Human Resources department. Any questions should be directed to Sheila D. Dyer, GBSI's EEO Administrator. No part of this Position Description or of any other shall be construed as an employment contract. Employment with GBSI is at will and constrained by both the laws of the State of Florida and those of the state wherein the employee performs services for the company.

Who we are For 30+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia. What will you do? Provide professional end-user support via telephone, email or web submits Provide restorative or maintenance actions to resolve end-user problems Responds to end-user problems based on standard procedures Track incidents and calls, including but not limited to, entering data into the database timely and accurately May be responsible for ensuring systems are configured properly Exceptional Customer Service Skills VPN troubleshooting What you'll get Work with brilliant minds, often within a global capacity; Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more; Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well. Why we're different Brazilian and privately owned company; Agility, flexibility, and innovation are in our DNA; Flat organizational structure which enables faster communication and decision making; Take a look for yourself Here's one of our own, talking about the culture, space and growth opportunities: ******************************************* What do you need to succeed? High school diploma or equivalent required ServiceNow Active Directory knowledge Microsoft Office / O365 Browser troubleshooting, specifically Chrome MAC Troubleshooting or knowledge SCCM Mobility Adobe Cisco WebEx 0-1 year's relevant experience Requires excellent customer service skills Solid foundation of Personal Computer experience Troubleshooting capability Overall knowledge of desktop productivity products Ability to work in a team environment Proven ability to remain flexible in a changing environment Attendance and schedule adherence are requirements of this position May require additional project-specific training Must be available on the ff schedule Monday 10:00p - 7:00a Tuesday OFF Wednesday OFF Thursday 10:00p - 7:00a Friday 10:00p - 7:00a Saturday 10:00p - 7:00a Sunday 10:00p - 7:00a

for an IT Support Rep in the Memphis, TN area. The IT Support Rep responds to and will be the first level of support for all technology hardware, software, and network related problems. This position will have daily interaction with our educational/school clients. The duties of the IT Support Rep will include but are not be limited to the following: Install, configure and upgrade computer hardware, peripherals and software. Diagnose, repair and maintain hardware, peripherals and software systems. Provide technical support to school staff and school sponsored technology provided to students. Work with remote Network Operations Center to manage and support server based information and communication systems (SIS, E-Mail, Library, Web, etc). Work with and help coordinate service contract with outside vendors. Inform appropriate personnel of technology related problems and issues that arise within the school. Maintain up-to-date accurate records for inventory and repair/maintenance work performed within the school. Perform preventative maintenance on school technology equipment. Provide technology assistance to staff and students for support of student centered learning. Perform other relevant duties as identified that support the mission and vision of the school. QUALIFICATIONS Education/Certification: High School diploma or equivalent plus two years of education desired. Certification in technology repair (A+ certification a plus) and/or equivalent job experience required. Work within an educational environment considered a plus. Experience: Demonstrated aptitude or competence for successful fulfillment of assigned performance responsibilities. Special Knowledge/Skills: In Depth Knowledge of Windows, Mac and other operating systems used within the school. Knowledge of basic computer hardware and peripherals. Basic knowledge of educational and business software applications in order to support school staff and students: (Includes Microsoft Office Suite, Common open-source software applications, Common Internet Browsers, Common multimedia software applications and tools, Etc.) Knowledge of basic networking concepts, devices and security. Ability to communicate verbally and in writing. Ability to work with people. Ability to work independently in solving problems. Terms of Employment: Status: Full Time (Initially Hourly, Possible Transition to Salary) Days: Monday through Friday (8A to 5P) Occasional weekend or after-hours work Pay Scale: Listed in Title, Depends on Experience & is NON-NEGOTIABLE. Please review prior to applying. Must Own Dependable Transportation

@HYVE Solutions, missions to help customers, business partners, and employees achieve success through shared goals, strategies, resources and technology solutions. Desktop Systems Mgmt: Manages the activities and personnel associated with providing technical services to internal customers by identifying, prioritizing, and confirming resolution of reported problems with desktop, laptop, and networked systems. Ensures that all phases of desktop support, including installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved. Oversees maintenance of database for data integrity and security for desktop systems. Develops information technology projects and provides strategic management and objectives for the department. May manage training programs designed to educate an organization's computer users about basic computer use and specialized applications. Selects, develops, and evaluates personnel to ensure the efficient operation of the function. Survey Tip: May have responsibility for user support or help desk. If such support is the primary role, match to IT Support Mgmt (3431-3436). Note: Roles can have an internal or external client focus. May involve company-hosted, Web-enabled solutions or may include project-based jobs in conjunction with Professional Services and outsourcing functions. @ HYVE Solutions, we believe employees are our greatest asset and we empower them to make a difference in our business. Diversity and inclusion make us all better. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

This role is with RippleMatch's partner companies. RippleMatch partners with hundreds of companies looking to hire top talent. About RippleMatch RippleMatch is your AI-powered job matchmaker. Our platform brings opportunities directly to you by matching you with top employers and jobs you are qualified for. Tell us about your strengths and goals - we'll get you interviews! Leading employers leverage RippleMatch to build high-performing teams and Gen Z job seekers across the country trust RippleMatch to launch and grow their careers. Requirements for the role: Currently pursuing a Bachelor's or Master's degree in Information Technology, Computer Science, Information Systems, or a related field. Basic understanding of IT infrastructure components (servers, networking, and storage), software applications, and security protocols. Familiarity with operating systems such as Windows, mac OS, and Linux. Ability to assist with troubleshooting, software installation, and system maintenance. Strong analytical and problem-solving skills, capable of addressing technical issues. Good organizational and project management skills, with the ability to manage multiple tasks and contribute effectively to team projects. Effective communication and interpersonal skills, essential for providing user support and working collaboratively within IT teams. Eagerness to learn new technologies and IT support techniques. Proactive approach to learning and applying information technology solutions.

The Opportunity The Memphis Grizzlies is looking for a Systems Administrator to provides support and contribute to the development, configuration, and troubleshooting of software, hardware, technology, and user devices as well as their overall reliable operation. The Systems Administrator will participate in application deployments, infrastructure upgrades, and enhancements to direct implementation steps and guarantee component compatibility. The perfect candidate for this position will readily offer coaching to team members with less experience and collaborate with other technical experts and solutions owners to ensure long-term resolution. During services disruptions, this person will support root cause analyses and service restoration and provide an approach that is detail-oriented and inspires others. In This Role You Will Operational Support Lead system installation, upkeep, configuration, and integrity; proactively recognize risk, execute solutions, and stay away from functional effects during episodes; utilize a methodical approach to finding solutions; recommend and carry out suggestions for enhancing the performance and reliability of systems; breakdown limit and execution, figure framework limit; drive changes actively to avoid service disruptions; lead incident and problem management procedures and follow them. Install, configure, patch, and maintain Windows Server systems (2016, 2019, and newer) across development, staging, and production environments. Administer and support enterprise services including Active Directory, DNS, DHCP, SMB, RDP, and Group Policy Objects (GPOs); monitor system performance, review system logs, and optimize resource usage to prevent downtime; apply system updates, patches, and version upgrades for hardware and software; diagnose and resolve technical issues and outages related to software, hardware, and network infrastructure; monitor and maintain data backups and disaster recovery plans to safeguard critical data. Support off-hours maintenance activities. Solution Support Serve as a liaison on significant projects. As needed, take part in system performance testing. Ensure that changes are appropriately recorded by adhering to change management procedures. Make use of your technical knowledge to make sure that the changes work with our environment; administer and support Azure-hosted services and Exchange Online, including mailbox provisioning, transport rules, policies, retention, and troubleshooting. Monitor and maintain Microsoft 365 services (Exchange, Teams, OneDrive, SharePoint Online, Power Platform, etc.). Configure conditional access policies in M365 Security & Compliance Center. Coordinate with security and service desk teams to ensure reliable user access and collaboration services. Communication Prepare and present proposals, reports, and other writings for both internal and external audiences; assimilates and interprets other points of view into work processes; imparts formal technical or administrative expertise to others. Takes an active part in regular status meetings. Prepare written responses to inquiries and status reports. Maintain clear documentation of system configurations, processes, and changes. Contribute to knowledge base articles and end-user “how-to” content as needed. Other duties as assigned. The Experience You Will Bring Bachelor's degree in Technology, Science, Business, or related field or equivalent experience; 3-5 years of related functional expertise. Experience managing VMware virtualization environments and ensuring compliance with required security standards. Proficiency in PowerShell scripting for automation and administration. Experience configuring Conditional Access Policies in Microsoft 365 Security & Compliance Center. Familiarity with security policies and retention requirements to ensure service compliance. Ability to coordinate across teams and support enterprise-level collaboration platforms. Nice to Have: Relevant professional certifications, such as CompTIA A+, Network+, Security+, MCSA, or CCNA, are preferred. Experience with Cloudflare is a plus. Experience with Privileged Access Management systems like BeyondTrust or Delinea is a plus. Knowledge of hospitality, venue management, sports, and entertainment, specifically NBA basketball. What We Offer At the Memphis Grizzlies, we strive to support our team members through all stages of life with robust and attractive benefits, financial and wellness options, and great perks. In addition to offering a competitive salary, we have other great benefits and perks. Keeping You Healthy Industry-leading health coverage Short and Long-term disability Team Member and Dependent Life Insurance Group Voluntary Benefits Wellness programs through EAP and Headspace Discounts and Perks Matching 401(k) Employee Assistance Program Tuition Reimbursement Team Store Discounts Happy Hours and other fun activities Qualified parking and game night meals NBA Sponsored Discount Programs Employee Referral Bonuses Employee Recognition Programs Taking Time Off Generous Paid Time Off Holiday Pay Paid Parental Leave Memphis Basketball LLC is an equal opportunity employer. We are committed to treating all applicants and team members fairly based on their abilities, achievements and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity or any other classification protected by law. Applicant Safety: The Memphis Grizzlies have been made aware of bad actors using our company's name for fake employment opportunities using social media and instant messaging platforms. The Memphis Grizzlies will never require candidates to send or deposit money in exchange for, or as a condition of, an offer of employment. The Grizzlies will also never ask for any sensitive personal information such as social security numbers, dates of birth, or bank account details via email, social media or messaging platforms, or during interviews. If you are contacted by anyone claiming to represent the Memphis Grizzlies and cannot confirm they are with our company, please contact us with the details. Not ready to apply? Connect with us for general consideration.

The Opportunity The Memphis Grizzlies is looking for a Systems Administrator to provides support and contribute to the development, configuration, and troubleshooting of software, hardware, technology, and user devices as well as their overall reliable operation. The Systems Administrator will participate in application deployments, infrastructure upgrades, and enhancements to direct implementation steps and guarantee component compatibility. The perfect candidate for this position will readily offer coaching to team members with less experience and collaborate with other technical experts and solutions owners to ensure long-term resolution. During services disruptions, this person will support root cause analyses and service restoration and provide an approach that is detail-oriented and inspires others. In This Role You Will Operational Support * Lead system installation, upkeep, configuration, and integrity; proactively recognize risk, execute solutions, and stay away from functional effects during episodes; utilize a methodical approach to finding solutions; recommend and carry out suggestions for enhancing the performance and reliability of systems; breakdown limit and execution, figure framework limit; drive changes actively to avoid service disruptions; lead incident and problem management procedures and follow them. * Install, configure, patch, and maintain Windows Server systems (2016, 2019, and newer) across development, staging, and production environments. * Administer and support enterprise services including Active Directory, DNS, DHCP, SMB, RDP, and Group Policy Objects (GPOs); monitor system performance, review system logs, and optimize resource usage to prevent downtime; apply system updates, patches, and version upgrades for hardware and software; diagnose and resolve technical issues and outages related to software, hardware, and network infrastructure; monitor and maintain data backups and disaster recovery plans to safeguard critical data. * Support off-hours maintenance activities. Solution Support * Serve as a liaison on significant projects. * As needed, take part in system performance testing. Ensure that changes are appropriately recorded by adhering to change management procedures. * Make use of your technical knowledge to make sure that the changes work with our environment; administer and support Azure-hosted services and Exchange Online, including mailbox provisioning, transport rules, policies, retention, and troubleshooting. * Monitor and maintain Microsoft 365 services (Exchange, Teams, OneDrive, SharePoint Online, Power Platform, etc.). * Configure conditional access policies in M365 Security & Compliance Center. * Coordinate with security and service desk teams to ensure reliable user access and collaboration services. Communication * Prepare and present proposals, reports, and other writings for both internal and external audiences; assimilates and interprets other points of view into work processes; imparts formal technical or administrative expertise to others. * Takes an active part in regular status meetings. Prepare written responses to inquiries and status reports. * Maintain clear documentation of system configurations, processes, and changes. * Contribute to knowledge base articles and end-user "how-to" content as needed. * Other duties as assigned. The Experience You Will Bring * Bachelor's degree in Technology, Science, Business, or related field or equivalent experience; 3-5 years of related functional expertise. * Experience managing VMware virtualization environments and ensuring compliance with required security standards. * Proficiency in PowerShell scripting for automation and administration. * Experience configuring Conditional Access Policies in Microsoft 365 Security & Compliance Center. * Familiarity with security policies and retention requirements to ensure service compliance. * Ability to coordinate across teams and support enterprise-level collaboration platforms. Nice to Have: * Relevant professional certifications, such as CompTIA A+, Network+, Security+, MCSA, or CCNA, are preferred. * Experience with Cloudflare is a plus. * Experience with Privileged Access Management systems like BeyondTrust or Delinea is a plus. * Knowledge of hospitality, venue management, sports, and entertainment, specifically NBA basketball. What We Offer At the Memphis Grizzlies, we strive to support our team members through all stages of life with robust and attractive benefits, financial and wellness options, and great perks. In addition to offering a competitive salary, we have other great benefits and perks. Keeping You Healthy * Industry-leading health coverage * Short and Long-term disability * Team Member and Dependent Life Insurance * Group Voluntary Benefits * Wellness programs through EAP and Headspace Discounts and Perks * Matching 401(k) * Employee Assistance Program * Tuition Reimbursement * Team Store Discounts * Happy Hours and other fun activities * Qualified parking and game night meals * NBA Sponsored Discount Programs * Employee Referral Bonuses * Employee Recognition Programs Taking Time Off * Generous Paid Time Off * Holiday Pay * Paid Parental Leave Memphis Basketball LLC is an equal opportunity employer. We are committed to treating all applicants and team members fairly based on their abilities, achievements and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity or any other classification protected by law. Applicant Safety: The Memphis Grizzlies have been made aware of bad actors using our company's name for fake employment opportunities using social media and instant messaging platforms. The Memphis Grizzlies will never require candidates to send or deposit money in exchange for, or as a condition of, an offer of employment. The Grizzlies will also never ask for any sensitive personal information such as social security numbers, dates of birth, or bank account details via email, social media or messaging platforms, or during interviews. If you are contacted by anyone claiming to represent the Memphis Grizzlies and cannot confirm they are with our company, please contact us with the details.

Job DescriptionAbout Our Organization We are a growing healthcare organization in the Memphis area seeking a skilled IT Help Desk Technician II to join our dynamic IT support team. This role is critical in maintaining the technology infrastructure that enables our medical professionals to deliver exceptional patient care. Position Overview As a Tier 2 IT Help Desk Technician, you will provide advanced technical support for our clinical and administrative staff, troubleshoot complex issues that escalate beyond tier 1 support. You will work with a diverse range of technologies from standard enterprise systems to specialized medical equipment and healthcare applications. Key Responsibilities Technical Support & Troubleshooting Provide tier 2 support for escalated help desk tickets, resolving complex technical issues for desktop, network, and healthcare-specific applications Support and maintain Electronic Health Record (EHR) systems and Patient Management software Troubleshoot medical equipment connectivity issues and interface problems Diagnose and resolve Active Directory, group policy, and domain authentication issues Assist with printer management, including specialized medical label and wristband printers Healthcare Systems Management Monitor and support HL7 message interfaces between clinical systems Coordinate with vendors for medical equipment software updates and patches Ensure HIPAA compliance in all technical support activities Document technical issues and resolutions in accordance with healthcare regulations Infrastructure & Network Support Perform basic network troubleshooting including connectivity, VLAN, and TCP/IP issues Support wireless infrastructure for medical devices and mobile workstations Assist with workstation deployment and imaging for clinical areas Maintain inventory of IT assets including medical peripherals and specialized hardware Collaboration & Communication Work closely with clinical staff to understand workflow requirements and minimize downtime Collaborate with engineers and system administrators on complex issues Provide on-call support on a rotating basis for critical healthcare systems Train end users on healthcare applications and best practices Education & Experience Associate degree in Information Technology, Computer Science, or related field (Bachelor's preferred) 2-4 years of IT help desk experience, with at least 1 year in a healthcare environment Active IT certification such as CompTIA A+, Network+, or Healthcare IT Technician (HIT) Technical Skills Solid understanding of Windows 10/11 and Windows Server environments Experience with Active Directory, Group Policy, and domain administration Basic networking knowledge including TCP/IP, DNS, DHCP, and VLAN concepts Familiarity with Microsoft Office 365 and Exchange Experience with remote support tools and ticketing systems Healthcare Technology Experience Working knowledge of EHR systems (Veradigm or similar) Understanding of HL7 messaging standards and healthcare data exchange Experience supporting medical devices and clinical equipment interfaces Familiarity with PACS, laboratory information systems, and pharmacy systems Knowledge of HIPAA technical safeguards and healthcare compliance requirements Preferred Qualifications HL7 certification or demonstrable experience with interface engines (Mirth, Rhapsody, Cloverleaf) Experience with Citrix and VMware virtual desktop environments Knowledge of SQL for basic database queries Experience with mobile device management (MDM) in healthcare settings Familiarity with biomedical equipment networks and medical device secure Work Environment This position is based in Memphis, TN, and requires on-site presence to support multiple clinics in the area. The role involves working in various healthcare settings including patient care areas, requiring adherence to infection control protocols. Occasional evening or weekend work may be required for system maintenance or emergency support. Powered by JazzHR yikjni453K

WHO WE ARE Helena Agri-Enterprises, LLC is a leading full-service agronomic solutions provider that's been in business since 1957. Our first location was in West Helena, Arkansas hence the name "Helena". We now have 450+ locations nationwide and over 6,000 employees. Our corporate office is located in Collierville, Tennessee, a suburb outside of Memphis. Year after year we rank at the top nationally for volume and sales in our industry. There are many facets to our company including product development, sales, operations, precision technology and manufacturing just to name a few. ABOUT THE JOB The Tier 1 Help Desk Technician will provide the initial point of contact for end-users to report all Information Technology related support and maintenance issues within the organization. This position will be responsible for capturing the details of the IT issue, determining whether the issue is hardware or software related, and directing the issue to the proper technician within Helena's Information Technology support structure. In addition, this resource will be responsible for solving the most common technical issues during the first contact with the user. This candidate will also troubleshoot problem areas by telephone, or via e-mail in a timely and accurate fashion, and provide end-user assistance where required. WHAT YOUR DAY WILL LOOK LIKE Receive and respond to calls, emails, live chats and web inquiries from system users. Log all received issues into our help desk ticketing system (Service Now). Classify and prioritize incidents. Provide technical and functional support, resolving 70 percent of tickets during first contact. Uses judgement to determine when to escalate incidents. Monitors incidents to identify repetitive issues. Develops knowledge articles to decrease resolution time. Collaborates with Tier 2 support to enhance knowledge and improve service level agreements. Provides excellent customer service to all internal and external customers. Other work-related duties as assigned by your leader. Regular and reliable attendance is required. Follows all company policies and procedures. EDUCATION & EXPERIENCE Two years' experience supporting hardware and software in a networked environment remotely is required. Experience in a customer service environment is required. SKILLS & QUALIFICATIONS Knowledge of Microsoft operating systems (Windows 10) is highly required. Knowledge of Internet browsers. (Internet Explorer, Firefox, Chrome, Safari) Written and verbal communication skills. Problem solving ability. Experience with Service Now is preferred. Ability to set priorities and work on multiple tasks. Ability to follow detailed documented procedures. Ability to work independently and on a team. Ability to read, write and speak in English is required. Communicating in Spanish is a valuable skill at Helena. Successful completion of a drug screen and background check is required for all positions at Helena. WORK ENVIRONMENT AND PHYSICAL ASPECTS OF THE JOB The work environment for this position is that of a typical office environment where the noise level is mostly quiet. This position requires you to use your hands for many different tasks and to talk, hear, walk, stand and sit. You may be occasionally required to lift or move up to 10 pounds. BENEFITS AT HELENA Health, Dental & Vision Insurance STARTS THE SAME DAY YOU DO! Earn up to $3,000 in Reward Dollars from Helena for your Health Savings Account (HSA). Helena's robust 401(k) Savings Plan offers you a 100% company-match up to 5% starting on your first day. As your years of service with Helena increase, so does our company-match - up to 10% based on your contribution amount. Access your earned pay between paydays through Earned Wage Access (EWA) with DailyPay. Up to 15 days paid time-off plus 9 paid holidays. Free Term Life Insurance at 1x your annual base pay - paid for by Helena at no cost to you. Free Short & Long-Term Disability. Up to 80 hours of paid Parental Leave. Education Assistance. And much more! For more detailed information about our benefits, visit helenacareers.com/benefits. STAY CONNECTED TO THE HELENA POWERHOUSE! Follow us on social @HelenaCareers or visit us at helenacareers.com. Helena supports individuals with disabilities, and reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Helena is an equal opportunity employer.