Technical Support Specialist
Information Technology Technician Job In Boston, MA
Responsibilities
Provide first-level support to end users by answering basic questions about computers or software applications, performing troubleshooting tasks to identify and resolve technical issues, and escalating or transferring issues to appropriate resources when necessary.
Ensure all service desk tickets are addressed promptly and resolved within the service level agreements (SLAS) defined by the business.
Support the research of emerging technologies and help to identify and analyze opportunities for new and/or improved processes and procedures.
Co-own the implementation, configuration, and maintenance of new and existing systems. Lead projects to support the business and function, as needed.
Own account administration, routine audits, and documentation of all process and procedures within the function.
Assist with operating system updates and new software and hardware installations.
Provide on-site support as needed in our Boston, MA office, and in other locations, as needed.
Experience, Qualifications, & Skills
3-4+ years hands-on experience in IT systems support and administration.
Associate or bachelor's degree in computer science, information technology, system administration, or a closely related field, or equivalent experience, preferred
Demonstrated research ability, ability to organize and communicate data and technical information in a way that is easy to comprehend, regardless of the audience.
Ability to maintain a high level of confidentiality and adhere strictly to predetermined security protocols
Ability to remain level-headed and act with precision and care even in high-stress situations.
Proactive approach to learning and development, able to identify and pursue learning opportunities to successful completion
Desktop Support Specialist
Information Technology Technician Job In Boston, MA
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries. We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.
A PROUD HISTORY OF OVER 75 YEARS
FY22 REVENUE 10.4 BN USD
WE'RE PRESENT IN 66 COUNTRIES
OVER 1,400 ACTIVE GLOBAL CLIENTS
Role: Desktop Support Specialist
Job Description:
The Desktop Support Specialist will work on imagining, configuration and installation of software's basis customer requirements. Documents tickets and escalates any issues as necessary. The primary function of this position is to complete new laptop requests, tablets etc. The technician will be provided the necessary hardware to perform the required duties.
Required Skills and Knowledge:
· Knowledge on Windows machines, imaging & configuration.
· Knowledge on Mac machines will be an added advantage.
· Basic knowledge on troubleshooting any network connectivity/VPN issues/first time login related issues.
· Knowledge on AD, password reset, adding machine to domain and updating records as needed.
· Interface with internal technical teams to assist in team/and customer support for field locations related to any end user computing issues.
· Basic troubleshooting of LAN/WAN issues, Remote troubleshooting of desktop issues.
· Knowledge on incidents and service requests, utilizing our Service Delivery Tool (Service Now)
· Assess, report and communicate between all parties for problem resolution for field support deployment.
· Responsible for using & maintaining a robust and accurate knowledge base repository.
· Responsible for providing hands-on PC and peripheral equipment troubleshooting, repair and installation support.
· Desktop imaging and asset management.
· Must be able to work with End users on initial setup and configuration of device.
Expected annual pay for this role ranges from USD 33000/annum to USD 76000/annum. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.”
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law. Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group.
Information Technology Support Specialist
Information Technology Technician Job In Chelmsford, MA
IT Technical Support Associate
Salary: $75k - $85k per year (depending on experience)
Hours: Monday through Friday
This is a full-time, direct hire position and is fully on-site
Summary: Seeking a skilled professional with expertise in SQL scripting, PowerShell scripting, and software testing. The ideal candidate is responsible for optimizing database queries, testing software for performance and reliability. Networking knowledge is a plus. This is a 100% onsite position.
Responsibilities of the IT Technical Support Associate:
SQL Scripting & Database Management: Develop, optimize, and maintain SQL scripts for database management, reporting, and automation.
PowerShell Scripting & Automation: Create and maintain PowerShell scripts to automate system administration, software deployments, and monitoring.
Software Testing & Quality Assurance: Design and execute test cases for software applications, ensuring performance, security, and functionality.
Software Consolidation: Work with internal teams to evaluate, integrate, and streamline software tools and platforms, reducing redundancies and improving efficiency.
Troubleshooting & Support: Diagnose and resolve issues related to databases, automation scripts, and application performance.
Networking (Preferred): Assist with basic network troubleshooting and integration of applications across networked environments.
Qualifications of the IT Technical Support Associate:
Proficiency in SQL scripting (T-SQL, PL/SQL, or similar).
Experience with PowerShell scripting for automation and system management.
Knowledge of software testing methodologies (manual & automated testing).
Strong problem-solving and troubleshooting skills.
Ability to work collaboratively in a fast-paced environment.
Experience with software migration/consolidation projects (Preferred/nice to have).
Basic networking knowledge (DNS, TCP/IP, VPNs, firewalls). (Preferred/nice to have).
Familiarity with cloud platforms (AWS, Azure, GCP). (Preferred/nice to have).
Understanding of DevOps tools (CI/CD pipelines, version control, etc.). (Preferred/nice to have).
IT Technical Support Associate
Location: Chelmsford, MA
Salary: $75k - $85k per year (depending on experience)
Hours: Monday through Friday
This is a full-time, direct hire position and is fully on-site
Practice Support Lead I
Information Technology Technician Job In Boston, MA
Who we are: BAL is a team of brilliant people who change lives through elite immigration work and collaborative innovation. We pursue the exceptional in all that we do, but never at the expense of our values. There's no denying our work is demanding, both in volume and pace, but we're up for the challenge. We love the balance of hard work and fun - so, you'll see us in jeans as we shatter glass ceilings and conventional stereotypes. BAL employees feel valued, rewarded, and respected. We seek opportunities to be of service to others and our communities. We are committed to your growth and development and want to set you up for success here at BAL and beyond.
Who you are: You are looking for work that has a purpose. You aren't afraid to roll up your sleeves and get stuff done. You learn quickly. You move fast. You embrace challenge and detail as well as creative thinking. You believe you have something unique to contribute and you aren't afraid to raise your hand. You understand that powering human achievement is ultimately about impacting a real person. You are looking for a place to grow and an environment where everyone has a spot and is genuinely welcome.
We're better together: A bright, driven person like you and an industry-leading powerhouse like BAL? It's a perfect combination! We truly want to see you succeed here and become an integral part of our mission to provide an experience that makes a positive difference in people's lives. Come be a part of something special, where you can have an impact and be valued just for being you!
In addition to competitive pay, a discretionary annual bonus, and a supportive, team-oriented culture, we offer an outstanding benefits package that includes medical, dental, vision, disability, and life insurance, sick time, unlimited vacation, and 401(k) with company match.
OVERVIEW:
The Practice Support Lead I serves to support the overall management of specified legal teams within a particular office.
PRIMARY RESPONSIBILITIES:
Serve as dotted line supervisor for paralegals of 4-5 legal teams (aka “the squad”).
Review productivity of paralegals on the squad.
Review and ensure adherence to performance metrics for all paralegals on the squad.
Train squad paralegals and answer questions.
Serve as practice support point of contact for squad.
Serve as Quality champion for the squad including deploying Quality initiatives to the squad.
May serve as a product line specialist or be deployed to an operational support team.
Provide ongoing training, guidance and information to squad.
Maintain quality and consistency on squad.
Reassign caseloads when attorneys or staff leave BAL, including the coordination with other legal staff/departments as necessary.
Provide feedback for performance reviews of staff in squad.
Conduct or assist with performance reviews, disciplinary actions, and hiring in conjunction with the squad.
Assist with disciplinary actions.
Serve as a liaison between staff and attorney.
Motivate, develop, and direct squad staff.
Work with team to identify and correct errors and problems.
SUPERVISORY RESPONSIBILITIES
May coach, lead, and motivate the team to meet strict deadlines.
May determine and adjust team and individual objectives.
May monitor and analyze department work to develop more efficient use of resources while maintaining a high level of accuracy.
May be responsible for establishing a positive work environment, providing career development opportunities, executing performance management, conducting feedback sessions, maintaining accountability and establishing goals for continuous improvement.
Bring extraordinarily high personal energy to the task at hand and create an environment that fosters passion and teamwork.
Understand and have experience in leading change.
Provide training to new and existing staff as needed.
QUALIFICATIONS:
2 years' experience as a Senior Paralegal II and demonstrated ability to perform the functions of the position.
Bachelor's degree or equivalent.
Demonstrated mastery of Senior Paralegal II skills and abilities.
Must have knowledge and experience in both NIV and IV.
Proven ability to be the “Go To” person on a team.
Ability and willingness to share knowledge in a helpful manner.
Ability to ensure tasks are completed accurately and timely by others.
Strong project management skills.
Ability to communicate with diplomacy and tact.
Demonstrates willingness to take on additional responsibilities and challenges.
WORKING CONDITIONS:
Able to sit and work at a computer keyboard for extended periods of time.
Able to stoop, kneel, bend at the waist and reach daily.
Able to perform general office administrative activities: copying, filing, delivering and using the telephone.
Able to lift and move up to 25 pounds occasionally.
Regular and on-time attendance.
Must be able to prioritized, schedule and complete testing required for multiple applications with overlapping schedules.
A certain degree of creativity and flexibility is required.
Hours may exceed 40 hours per week.
Occasional travel by conventional means including aircraft, motor vehicle and the like within the region and to other locations as required.
Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.
Berry Appleman & Leiden is an Equal Opportunity Employer. It is the policy of BAL to ensure an equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, religion, gender, gender identity or expression, age, disability, alienage or citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation or any other characteristic protected by law. BAL prohibits and will not tolerate any such discrimination or harassment.
BAL does not accept unsolicited resumes from recruiters or employment agencies. BAL is under no obligation to pay any referral compensation or recruiter fee in the absence of a current executed Recruitment Services Agreement. In the event a recruiter or agency submits an unsolicited resume or candidate without an agreement, BAL reserves the right to pursue and hire said candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of BAL. If your agency would like to be considered as a potential recruiting partner, please forward your contact information to *******************.
Information Technology Application Analyst
Information Technology Technician Job In Boston, MA
The Construction Applications Analyst (Business Systems Analyst - Construction Applications) will directly support Suffolk's business applications. Applications include the Procore, Primavera P6, Autodesk and related third party applications that enable the construction process. This person will work closely with business users and will be responsible for resolving Tier III help desk tickets as well as implementing new capabilities.
Responsibilities:
Provide day to day support and troubleshooting of user and application problems within the Project Management, Field Management and Operations Support teams.
Provide functional and technical support to the Construction Operations area, in the analysis, design, development and implementation of business processes and applications.
Participate with other IT staff and internal business partners in new product reviews, tests, and pilots.
Document system functions and processes for the Technology group as well as selected items for our internal business customers.
Provide troubleshooting support on processes and systems issues.
Collect and analyze business requirements for multifunctional projects to provide the best solution for business needs.
Identify operational inefficiencies, conflicting business practices and integration issues, and participate in evaluation of alternative solutions.
Develop business relationships and integrate activities with other IT colleagues to ensure successful implementation and support of projects.
Foster and maintain good relationships with internal business partners and IT colleagues to meet expected customer service levels.
Ensure through the development and execution of testing plans that production issues are minimal after implementation of new enhancements, changes, or upgrades.
Develop and support ongoing user training to ensure all functional users understand the application capabilities and leverage system capabilities to deliver the optimal user experience to the Finance team
Qualifications:
Project management and Procore experience required.
Bachelor's degree: Major or Minor in Information Systems preferred.
2+ years of professional experience supporting business applications.
Bachelor's degree in Information Technology, Construction Management, Business, or related area is strongly preferred.
Experience with Construction Operations and other supporting construction applications.
Experience with relational database concepts, PL/SQL, and related development tools a plus.
Experience in construction industry a plus.
Strong verbal and written communication skills.
Self-motivated and organized with the ability to work with minimal supervision.
EEO Statement:
Suffolk provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, pregnancy or maternity, national origin, citizenship, genetic information, disability, protected veteran, gender identity, age or any other status protected by law. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment. Suffolk will not tolerate any unlawful discrimination toward, or harassment of, applicants or employees by anyone at Suffolk, or anyone working on behalf of Suffolk.
Desktop Engineering - Boston (Hybrid) - Private Equity
Information Technology Technician Job In Boston, MA
Interested in leading a team at a leading private investment firm?
You will be joining the desktop engineering team, responsible for managing and maintaining the teams global Windows, Mac and virtual desktop environments, ensuring optimal performance and security.
You will also find opportunities to improve current systems and processes and help the team to improve performance. You will have expertise in modern endpoint technologies and automating software deployments. You will provide tier-3 support upon escalation from other teams.
This firm is a leader in their field, deploying over $150 Billion to a variety of asset classes both public and private. Technology and people are at the forefront of their approach and vital part of delivering impact to a diverse group of investors.
Office in Downtown Boston Area: 3 days onsite.
No up-to-date resume required.
IT Sourcing Analyst #31970
Information Technology Technician Job In Boston, MA
Salary Range: $60K-$75K | Non-exempt | Bonus Eligible
Schedule: Full-time | Monday - Friday, 9-5 | 1 day/week in the office
About the Role:
Our client is seeking a highly analytical IT Sourcing Analyst to join their innovative and fast-growing commercial advisory team. This is a fantastic opportunity for an early-career professional with a background in consulting, research, or technology advisory. If you enjoy working with data, building models, and supporting strategic negotiations with top-tier IT vendors, this role is for you.
The ideal candidate is a detail-oriented individual with strong communication skills, Excel expertise, and an interest in helping enterprise clients make informed decisions around IT sourcing and vendor relationships.
Key Responsibilities:
Lead and analyze IT vendor pricing, proposals, and contract terms
Conduct market intelligence research and maintain vendor benchmarks
Build total cost of ownership (TCO) comparisons and financial models
Assist in creating high-impact client deliverables and sourcing tools
Support internal knowledge bases and delivery frameworks
Contribute to proposal writing and RFP responses for prospective clients
Collaborate on blog writing, podcast topics, and webinars for marketing
Required Qualifications:
Bachelor's degree
2-3 years of experience in consulting, research, or sourcing-related role
Experience in IT Sourcing or infrastructure procurement preferred
Advanced proficiency in Microsoft Excel, PowerPoint, Word, and Outlook
Strong analytical skills with experience in data comparison and modeling
Excellent written and verbal communication skills
Highly motivated, organized, and able to multitask in a team environment
Why Apply?
In this role at a respected advisory firm that partners with Fortune 500 clients on critical IT initiatives, you'll join a collaborative, inclusive, and award-winning culture recognized as one of the Best and Brightest Companies to Work For. If you're passionate about problem-solving, vendor negotiation, and making data-driven decisions, we'd love to hear from you!
Founded in 1969, JOHNLEONARD, a woman-owned business, is the premier staffing choice in Boston and beyond. We provide Temporary/Contract, Direct Hire, Temp-to-Hire, and Payroll services as part of our comprehensive service offerings. JOHNLEONARD is an equal opportunity employer committed to representation, belonging, and accessibility in the workplace. All applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
Initiative Support Associate, Consulting New
Information Technology Technician Job In Boston, MA
Initiative Support Associate, Consulting
Remote
Senior Director, Consulting
Location: Fully US-based remote, with a preference for candidates within commuting distance to NFF's New York, Philadelphia, Boston, Los Angeles, and Oakland offices.
Department: Consulting
For over 40 years, Nonprofit Finance Fund has provided nonprofits and their leaders with capital, consulting, and thought leadership. As a community development finance institution (CDFI), we work with nonprofits, partners, and systems to build racial equity and community wealth and well-being. Our vision is a world of equitable prosperity, where communities of color and other systematically excluded communities have the capital, community assets, knowledge, and agency to thrive.
Thank you for your interest in NFF. We hope you'll join us.
About the Opportunity
NFF's Consulting team works with nonprofit organizations, funders, coalitions, networks, and other mission-driven partners to address issues of finance within the nonprofit system. The team engages most often with cohorts of nonprofit leaders who are at an inflection point in their organization's journey and experiencing tremendous change and systemic inequities. We support these leaders by being a thought partner, providing advice on ways to build financial strength, and informing decision-making through analysis.
NFF is hiring two Initiative Support Associates who will play a key role in developing and maintaining the infrastructure, workflow processes, and systems necessary to promote effective client delivery and team support. The Initiative Support Associates will support a team of Consultants and the Consulting Department's infrastructure and diverse portfolio of work. This individual will contribute to projects, initiatives, and department processes essential to delivering high-quality consulting services.
The position can be based remotely, with a preference for candidates within commuting distance to an NFF office (Boston, Los Angeles, New York, Oakland, Philadelphia). There is potential for up to 10% travel for local/national conferences, all-staff meetings, and department retreats.
What you'll do
Project, Initiative & Practice Management
Plan and manage multiple project work plans, meeting internal and external deliverables in an efficient and timely manner in compliance with NFF rules and regulations.
Manage key administrative functions in support of efficient operations and achievement of program goals including supporting the development of analyses and materials for internal and external meetings and follow up on items resulting from the meetings.
Develop a process to collect client financial information, data capture, and scheduling; track and manage progress against budget, capacity, and delivery targets.
Coordinate logistics for client events both in-person and virtual including building and managing the attendee list, scheduling, coordinating team communication, selecting venue or virtual platform, and organizing event materials and meals.
Support client-facing financial processes, including report timelines, invoicing and billing for program engagements, tracking re-grant disbursements, and coordinating documentation with internal team members and external partners.
Identify opportunities for improvements; recommend policy or process changes as appropriate.
Conduct in-depth analyses, assessments, and sector research
Update and maintain database in Salesforce including keeping financial and impact records and other documents organized and up to date.
Support colleagues with initial assessments, data analysis, and sector research.
Manage and monitor client data, reports, files, and research.
Support the development, distribution, collection, and analysis of client outcome and demographic surveys.
Conduct research to support client engagements, including sector trends, nonprofit financial benchmarks, and best practices in leadership and strategy.
Support with the design and delivery of new and innovative client work
Lead event logistics and support the execution of client-facing workshops, training sessions, and convenings. Responsibilities include scheduling, attendee management, preparing materials, and ensuring seamless virtual or in-person execution.
Support the development of presentations for clients that both identify and communicate key findings and recommendations for addressing core strategic and financial issues.
Contribute to high-quality client deliverables, including PPT presentations, engagement letters, research reports, and workshop/training curriculum.
Provide team support to accomplish initiative goals, research methods for improvement and contribute to providing recommendations while anticipating future needs.
Contribute to NFF as a learning organization that seeks to advance the sector.
Who you are
You have a minimum of 1 year of professional work experience, preferably in nonprofit management, philanthropy, government, consulting, and/or financial services.
You have a strong relationship-building approach with the ability to center the needs of internal team members and consulting clients.
You enjoy collaborating with team members who are working together to re-envision how we combine investments and financial expertise to drive change in communities.
You have strong analytical and research skills and ability to work with large amounts of data to create reports and presentations independently.
You are proficient with Microsoft Outlook Applications (e.g., Excel, Word, and PowerPoint) and have the ability to build flexible, efficient financial models and clear presentations. Experience with Salesforce and Asana are a plus.
You are a self-starter who takes ownership and demonstrates accountability.
You have strong organizational and time management skills to support multiple projects and work plans simultaneously.
You possess effective communication skills on project timelines and deliverables, both written and verbal, and an eagerness to collaborate with colleagues (within and outside of Consulting Department) in sharing insights, resources, and learnings.
You are flexible, adaptable, and willing to pivot on short notice to meet the organization's needs.
You are committed to continuous improvement and demonstrate a growth mindset.
At NFF, we are invested in discussing the depth and breadth of each candidate's background and experience during the interview process and using that information to determine the best offer while considering internal pay equity. The salary range for this position is $68,000-72,000. If provided an offer, NFF will determine salary compensation based on relevant skills and years of experience. NFF also takes into consideration internal equity in setting salary bands for each role. NFF provides an attractive benefits package that currently includes up to 18 paid holidays, 3 floating holidays, unlimited vacation time off, health insurance with a NFF funded health reimbursement account. We offer both employer match and non-match contributions toward your retirement plan. In addition, NFF provides flexibility to work remotely or from our offices in major cities.
Please Note
All salaries are commensurate with experience and include an attractive benefits package.
Nonprofit Finance Fund is committed to diversity, equity, and inclusion in its workforce. We encourage candidates that will help us live out this commitment to apply.
NFF is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, national origin, disability, genetic information, age, or military or veteran status in accordance with federal law.
This job posting provides a general list of the essential responsibilities and qualifications required for this position. It does not represent a contract for employment and NFF reserves the right to change the description and/or posting at any time without notice.
When applying, please DO NOT include any of the following information with your job application: Social Security number; driver's license number or state-issued identification card number; financial account number, or credit or debit card number.
Apply for this job
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Help Desk Support Specialist
Information Technology Technician Job In Littleton, MA
The Help Desk Support Specialist is a customer service professional responsible for front-line IT support for both onsite and remote personnel at Mevion Medical Systems. This person must be able to respond to, diagnose, and resolve basic computer and application issues in a professional and efficient manner for a diverse audience ranging from highly skilled technicians to professional engineers to business and finance teams. This person is highly motivated in a culture of continuous improvement, always looking for ways to share knowledge and create efficiency in daily tasks.
Essential Functions:
Responds to end-user requests for technical assistance by phone, email, or ticketing system.
Troubleshoots and resolves basic computer, application, system, device, access, or performance issues.
Uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards.
Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed.
Escalates problems to appropriate levels or teams to achieve issue resolution.
May support installs or upgrades of software or devices, set up user profiles, or re-set passwords.
A desire to work with all IT function areas including desktops, networks, and servers.
Experience Preferred:
Microsoft 365 Administration
Microsoft Active Directory / Entra ID
Atlassian Suite
Salesforce
Education, Training, and Experience:
At least 2-5 years' applicable experience.
A customer focused mindset and an innate ability to respond to customer expectations and requirements is essential.
Physical and Environmental Considerations:
Must be able to sit/stand for long periods of time.
Required use of standard office equipment including laptop, phone, copier, etc.
Typical office environment.
Must be able to walk through the factory environment safely.
Position is Contract to Hire.
IT Technician
Information Technology Technician Job In Boston, MA
Install, configure, manage, maintain, test, evaluate, and repair computer networks, workstations, support server system(s), supporting hardware/software, user accounts, and computer/telephone rooms. Train/instruct users in proper use and security of all systems. Troubleshoot/repair/resolve technical problems/issues related to computer hardware/software/LAN and WAN/internet. Respond to program error messages. Provide network communications support and technical guidance. Refer major problems to vendors/technicians. Analyze, recommend, and implement process improvements. Consult with others to assess/analyze/resolve computing needs and system requirements. Inspect, test, and diagnose computer equipment/systems. Plan and coordinate information technology-related equipment installations, moves, additions, changes, and system enhancements. Plan, coordinate, and implement network security measures. Provide end-user support for all applications. Plan and manage disk space for entire network. Maintain accurate inventory of all technological devices. Enter commands and activate controls on computers and equipment. Ensure backup tapes are locked in a fireproof safe.
Follow all company policies and procedures, report accidents, injuries, and unsafe work conditions to manager. Maintain confidentiality of proprietary information; protect company assets. Address guests' service needs; assist other employees. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Serve as role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations/standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds. Stand, sit, or walk for extended periods of time. Enter and locate information using computers/ Point of Sale (POS) systems. Move up and down stairs/ramps. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: Technical, Trade, or Vocational School Degree.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
IT Tech - In Person Kindergarten Registration - INTERNAL APPLICANTS ONLY
Information Technology Technician Job In Leominster, MA
LEOMINSTER PUBLIC SCHOOLS
INTERNAL APPLICANTS ONLY
In Person Kindergarten Registration Positions:
IT TECH
In Person Registration Hours: 9:00-12:00
Staff Hours: 8:30-12:30
Location: Frances Drake Elementary School
Pay Rate: Based on contractual hourly rate
Instructional Technician Qualifications/Responsibilities:
Familiarity with X2 and creating logins/passwords for parents/guardians
Ability to problem solve online issues on the spot
Please apply by April 18, 2025
Total positions available will be dependent upon registration numbers
1st Line Onsite IT Technician at Weymouth and Kingston Maurward College
Information Technology Technician Job In Weymouth Town, MA
About the role As the 1st Line onsite technician, you will support and install a diverse range of technologies within the college environment. Your primary responsibilities include providing onsite support for break-fix solutions along with installations and project work. Occasionally offering helpdesk support during exceptionally busy periods or covering holidays and sickness. This role is focused on reactive support along with proactive setups and installations.
Given the wide range of technologies used throughout the college, no two days will be the same and this role is ideal for someone passionate about IT and seeking variety in their work. You'll join a small, supportive IT team and play a crucial role in ensuring the smooth operation of the college's IT systems.
You'll have opportunities to escalate issues to senior technicians, who will provide guidance and support, and there will be plenty of chances to learn and grow within the IT department.
The role is primarily based at Dorchester however travelling to Weymouth on occasions maybe required.
Benefits:
In addition to working on the beautiful 17th Century Estate, you will benefit from the following:
* membership to the Local Government Pension Scheme. This is a defined benefit scheme with generous employer contributions
* 25 days holiday plus 8 bank holidays (pro rata for part-time staff)
* on-site accommodation cycle to work scheme
* free on-site car parking
* a range of on-site catering facilities
* optional health cash plan
* free use of the on-site gym
* career development opportunities
* reduced on-site horse livery rate - subject to suitability
* strong college values - Inspire, Challenge and Care
For an informal discussion about the role, the qualifications needed or your suitability, please call Ryan Park on 01258 442 888 during normal working hours.
The college doesn't hold a sponsorship licence therefore we are not open to candidates who require sponsorship under the points-based system.
Status: Permanent
Hours: 37 hours a week
Salary: £24,290 per annum (Scale Point 18)
Further Information
To apply:
Please visit the KMC website for a college application form and a full .
Applicants for this position must complete an employment application form. CVs may be submitted but only in support of a fully completed application form.
We are not accepting CVs at this stage from Recruitment Agencies: any submissions without prior authorisation from the HR Team will be treated as our own and as such no fee will be payable.
Please return the completed application form by email to [email protected] or by post to: HR Department, Kingston Maurward College, Dorchester, Dorset, DT2 8PY.
The closing date for applications: Tuesday 22 April at 9:00am
Proposed interview date: To be confirmed
We reserve the right to close this position before the published date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.
Kingston Maurward College is committed to safeguarding and promoting the welfare of children and vulnerable adults. All applicants must be willing to undergo child protection screening appropriate to the post, including an Enhanced Disclosure and Barring Service Check.
The College welcomes applications from people with a disability and will offer interviews to all those who are able to reasonably fulfil the criteria outlined in this Job Description. If applicants with a disability shortlisted for interview require any assistance in attending please contact the College's Human Resources Manager in order that alternative arrangements are made.
For further details on application forms, the recruitment process or to read our GDPR Candidate Privacy Notice, please visit: ******************************************************
Following receipt of completed application forms, if you have not heard from the College within 2 weeks of the closing date regrettably you will not have been short listed on this occasion. All short-listed applicants will be contacted within 2 weeks of the closing date or no later than 3 days prior to the interview date (where an interview date is specified).
About Us
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desktop support
Information Technology Technician Job In Boston, MA
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
Job Title:
Desktop Support Representative Onsite Support
Location:
Boston, MA
Duration
: 1+ years
SKILLS OVERVIEW:
•Desk side Support Tech.
•Win7/Win XP OS support.
•Office 2003/2007/2010 support
•Executive end user trouble shooting skills
•Dell hardware
•Break/Fix troubleshooting experience in larger corporate environments
Additional Information
For more information, Please contact
Shubham
************
20.00/hr - Event Staff - IT and Tech Conference (5 days)
Information Technology Technician Job In Boston, MA
Role: Event Staff Event: IT and Tech Conference ATN Event Staffing is seeking energetic event staff for an upcoming IT professionals summit. As part of our team you will be providing general support for this exciting event. We offer a flexible schedule that allows you to select dates/shifts that align with your availability and schedule.
About: This innovative summit is the premier open source event for IT professionals to learn, collaborate, and innovate on technologies from the datacenter and public cloud to the edge and beyond.
Location: Boston, MA
Rate: $20.00/hr
Dates: Sunday, May 18th - Thursday, May 22nd
Shifts: Day shifts averaging 6-12 hours long
Exact shift options will be released for your review prior to booking commitment. We will do our best to place you in your preferred shift. Priority booking will be given to those who can work all dates.
A brief paid training is provided on each event day and staff may be rotated between roles as needed.
Duties will be one or more of the following:
• Welcome guests and distribute pertinent information
• Assist with a seamless registration and check-in processes
• Offer directional support and manage lines efficiently
• Ensure room organization and monitor assigned areas
• Provide general event assistance as needed
Requirements:
- Exhibit an outgoing and friendly demeanor, consistently upholding a professional image
- Previous experience in brand ambassadorship, events, hospitality, retail or customer service
Advancement Opportunities: Successful candidates may be considered for future roles within this program and other similar high-profile events.
Referral Program: We offer $25.00/per staff referral and have multiple openings available for this event.
All candidates will be required to complete a talent profile with ATN (link sent upon reply).
Note: If you are unavailable for this specific event but are enthusiastic about contributing to similar future events, we encourage you to get in touch.
LIMS IT Support Analyst
Information Technology Technician Job In Boston, MA
Roles & Responsibilities * 3-5 years of experience providing IT support for LIMS systems in a pharmaceutical, biotech, or laboratory setting. * Experience with LabVantage LIMS is strongly preferred; experience with LabWare LIMS also considered. * Strong understanding of laboratory processes, sample management, and analytical workflows.
* Experience with LIMS system configuration, master data updates, and user management.
* Familiarity with ITIL processes (incident, change, and problem management)
* Ability to troubleshoot application issues, system errors, and support ticket resolution.
* Familiarity with GxP, FDA, and other regulatory guidelines related to laboratory systems.
* Knowledge of system integration concepts (LIMS to instruments, ELNs, ERP systems).
* Strong skills in documenting system processes, configurations, and incident resolution procedures.
* Excellent communication and collaboration skills, working with both technical and non-technical teams.
Salary Range: $110,000-$115,000 a year
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
#LI-SP1
Dev/Ops IT Specialist
Information Technology Technician Job In Waltham, MA
Integrated Computer Solutions, Inc. (ICS) is a leader in UX design, software development, and embedded and cybersecurity solutions. Since 1987, we've been partnering with businesses to build impactful products across industries like medical devices, automotive infotainment, and IoT platforms. As a mid-sized company, ICS prides itself on its collaborative, hands-on environment, where every team member makes a direct impact.
We're seeking a Dev/Ops IT Specialist to drive our technology operations and dev/ops infrastructure in our Waltham office. (This is not a hybrid role.) This role is ideal for a hands-on professional who thrives in a smaller team setting, enjoys problem-solving, and has experience supporting both IT and customer projects.
Position Overview
As the Dev/Ops IT Specialist, you will coordinate with ICS's IT systems and infrastructure while contributing to DevOps practices that support our customer engineering teams. This role combines hands-on technical work with leadership responsibilities, making it perfect for someone who thrives in environments where flexibility and adaptability are critical. You'll play a vital role in optimizing IT operations and integrating DevOps principles to enhance software delivery and customer projects.
Key Responsibilities
Operational IT Systems:
Drive IT operations, ensuring reliable systems and network performance, security, and scalability.
Administer business-critical tools and platforms, including cloud-based services, communication tools, and collaboration environments.
Provide IT support for engineering teams, particularly in software development and testing workflows.
DevOps Integration:
Collaborate with software development teams to implement and maintain CI/CD pipelines for streamlined code deployment.
Optimize development environments for efficiency and reliability, including managing source control systems (e.g., Git) and automation tools.
Coordinate cloud infrastructure for development and production environments, including AWS, Azure, or similar platforms.
Hands-On Support:
Provide technical and laptop support to teams, troubleshooting and resolving issues promptly.
Configure and manage tools like Google Workspace, Jamf, Git, Okta, Atlassian products, Slack, Salesforce, and AWS services.
Implement and maintain cybersecurity protocols, including endpoint protection and secure development practices.
Compliance & Cybersecurity:
Ensure IT practices comply with industry standards and regulations (e.g., ISO 13485 for medical devices).
Develop and maintain disaster recovery and business continuity plans for IT and development systems.
Compliance with NIST.
Team Collaboration:
Work closely with cross-functional teams to understand and address IT and DevOps needs.
Act as a key collaborator between IT and engineering to foster a unified, efficient development and operations environment.
Required Qualifications
4+ years of experience in information technology, System Administration or DevOps
Hands-on experience with CI/CD tools (e.g., Jenkins, GitLab CI/CD, or GitHub Actions) and version control systems (e.g., Git).
Strong technical expertise in IT infrastructure, network management, and cloud services
Familiarity with containerization and orchestration tools (e.g., Docker, Kubernetes) is a plus.
Proven ability to troubleshoot and resolve technical challenges hands-on in a dynamic environment.
Preferred Skills
Knowledge of regulated industries (e.g., medical devices, aerospace) and relevant frameworks (e.g., ISO standards).
Proficiency in Linux and real-time operating systems.
Previous experience in IT or DevOps roles within small to mid-sized product or technical environments.
Why Join ICS?
At ICS, you'll find a collaborative, team-oriented environment where your contributions directly impact you. You'll work closely with UX design and software engineering teams, playing a key role in driving innovation and improving how we build and deliver groundbreaking products.
IT Support Administrator
Information Technology Technician Job In Lowell, MA
MACOM designs and manufactures semiconductor products for Data Center, Telecommunication and Industrial and Defense applications. Headquartered in Lowell, Massachusetts, MACOM has design centers and sales offices throughout North America, Europe and Asia. MACOM is certified to the ISO9001 international quality standard and ISO14001 environmental management standard.
MACOM has more than 65 years of application expertise with multiple design centers, Si, GaAs and InP fabrication, manufacturing, assembly and test, and operational facilities throughout North America, Europe, and Asia. Click here to view our facilities. In addition, MACOM offers foundry services that represents a key core competency within our business.
MACOM sells and distributes products globally via a sales channel comprised of a direct field sales force, authorized sales representatives and leading industry distributors. Our sales team is trained across all of our products to give our customers insights into our entire portfolio.
IT Support Administrator
Roles and Responsibilities:
* Troubleshoot and resolve user desktop issues (hardware/software/access/security/business applications)
* Escalate issues to Tier 3 as needed
* Build, maintain, and deploy end-user system images on devices
* Manage all work in the service desk ticketing system
* Provide remote support for US & International offices
* Perform all work according to the defined process while keeping pace with fast business growth
* Assist in developing and documenting improvements to current processes
* Conduct one-on-one and small group training to end users on supported technologies
* Assist in the ordering, receiving, storage, deployment, and retirement of PC assets
* Work with third-party vendors to augment the functions of Internal IT
* Travel periodically to company locations
Qualifications:
* Great interpersonal & customer service skills, and a good team player
* 2+ years of related IT Support experience
* Windows 10 troubleshooting
* One or more PC Imaging tools such as tool (Ghost, Acronis, SCCM, LANDesk, KACE, etc)
* Good analytical problem-solving skills to isolate and resolve problems
* Experience working from a help desk management system
* Able to lift and palletize heavy equipment. (PCs, monitors, and printers)
* Strong verbal and written communication skills
* Ability to work independently and in teams reaching high levels of productivity
* Comfortable switching quickly between tasks
* Demonstrates strong work ethic
* Ability to adjust to unforeseen challenges and think independently to continue toward goal resolution
Other Special Skills:
* Office 365 experience
* iPhone & Android OS config & troubleshooting
* Windows 7/10 troubleshooting
* Macintosh support
EEO:
MACOM is an Equal Opportunity Employer committed to a diverse workforce. MACOM will not discriminate against any worker or job applicant on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, military service, marital status, or any other category protected under applicable law.
Reasonable Accommodation:
MACOM is committed to working with and providing reasonable accommodations to qualified individuals with physical and mental disabilities. If you have a disability and are in need of a reasonable accommodation with respect to any part of the application process please call *************** or email HR_*************. Provide your name, phone number and the position title and location in which you are interested, and nature of accommodation needed, and we will get back to you. We also work with current employees who request or need reasonable accommodation in order to perform the essential functions of their jobs.
IT Systems Administrator
Information Technology Technician Job In Quincy, MA
Full-time Description
The IT Systems Administrator is responsible for maintaining, supporting, and enhancing the IT infrastructure across all locations. This role ensures smooth daily operations by focusing on system administration, network oversight, and end-user support. The successful candidate will oversee both on-premises and cloud environments while contributing to strategic IT initiatives.
Key Responsibilities:
Systems Administration:
Oversee the upkeep, configuration, and performance of servers and operating systems.
Support directory services and ensure compliance with security policies.
Implement and monitor backup and disaster recovery processes.
Network Oversight:
Monitor network performance and address issues proactively.
Provide secure remote access and administer multi-factor authentication solutions.
Ensure network infrastructure aligns with security standards and business needs.
Cloud and Virtualization:
Optimize cloud resources for performance and cost efficiency.
Maintain virtual environments to ensure seamless operations.
Participate in migrating legacy systems to cloud or hybrid environments.
User Support:
Deliver technical support to end-users across multiple locations, both remotely and onsite.
Coordinate the resolution of service desk requests and issues promptly.
Develop technical documentation, user guides, and training materials.
Project Coordination:
Contribute to system migrations, policy implementations, and IT-related projects.
Collaborate with cross-functional teams to align technology solutions with business goals.
Work with external vendors to ensure effective service delivery.
Communication Systems:
Configure and support interactive voice response (IVR) systems and telephony solutions.
Integrate collaboration tools to facilitate effective communication across teams.
Requirements
Education and Experience:
Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
5+ years of experience in systems and network administration.
Strong knowledge of server administration, cloud platforms, and virtualization.
Expertise in directory services, access control, and backup solutions.
Proven ability to troubleshoot technical issues across various platforms.
Excellent communication and interpersonal skills.
Strong organizational abilities with attention to detail and time management.
Experience with PowerShell or Command and Scripting strongly preferred.
Expertise with cloud computing specifically Microsoft Azure.
Proven ability working with Microsoft 365 and Microsoft Entra.
Experience working with IT service desk systems.
Familiarity with disaster recovery planning and implementation.
Knowledge of telephony or unified communication systems.
Understanding of cloud migration processes and data retention policies.
Company Overview:
We are a wholesale & binding intermediary specializing in highly effective solutions for retail agents & brokers. Our reach is nationwide. Drawing on over 40 years of proven experience, we make it easy to address even the most complex needs. From basic requests to the toughest client challenges, our approach is simple - we collaborate with our retail clients to source and obtain the best solutions.
Our team of experts have significant experience handling a wide range of comprehensive coverage solutions, from Property, Casualty, Flood, Professional & Management Liability, Cyber, A&E, Pollution, Product Recall to Workers' Compensation and more.
Our industry expertise is equally impressive, ranging from Construction, Healthcare, Manufacturing, Environmental, Cyber Security, Hospitality, Public Entity, Real Estate, Habitational to Cannabis.
IT Systems Administrator
Information Technology Technician Job In Boston, MA
About KCC
Karen Clark & Company (KCC) is the innovation and technology leader in weather, climate, and catastrophe risk modeling. KCC professionals are globally recognized experts in catastrophe modeling and risk management. From our headquarters in Boston, Massachusetts, we provide advanced models, innovative software, and comprehensive consulting services to enhance risk management strategies and climate resiliency. KCC modeling technology currently covers tropical cyclones, extratropical cyclones, severe convective storms, floods, earthquakes, winter storms, and wildfires in over 80 countries.
Who you are
We are seeking an enthusiastic IT administrator to join our growing team. You'll be working alongside PhD scientists across many disciplines, experienced software developers, and insurance industry experts to apply cutting edge research to equally sophisticated hardware and networks. You will be upgrading and installing hardware and software, performing troubleshooting to resolve IT issues, and maintaining our networks and servers, which also includes our cloud assets in AWS. The position also involves monitoring our information security program and the installation and troubleshooting of our in-house developed software into client environments.
To ensure success as KCC's IT administrator, you should possess extensive experience in IT administration and the ability to optimize the performance of our IT infrastructure without compromising security. An accomplished IT administrator is someone whose technical expertise results in enhanced IT system efficiency across company structures.
Responsibilities
Monitoring and maintaining networks and servers.
Upgrading, installing, and configuring new hardware and software to meet company objectives.
Implementing security protocols and procedures to prevent potential threats, following and adapting CIS standards.
Gathering and examining software logs to determine issues, and provide resolutions.
Researching, quoting new hardware & software solutions and improvements, and keeping up to date with advancements and best practices in IT administration.
Qualifications
Associates or Bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience
3-5 years of database, network administration, or system administration experience.
Extensive experience with IT systems, networks, and related technologies.
Working knowledge of virtualization, VMWare, or equivalent.
System administration and IT certifications in Linux, Microsoft, or other network related fields are a plus.
Cloud based system experience involving AWS and Azure.
Solid knowledge of best practices in IT administration and system security.
Exceptional organizational, time management, interpersonal and communication skills.
Strong analytical and problem-solving skills.
Benefits
Health insurance
Dental Insurance
Paid time off
401(k)
401(k) matching
Flexible spending account
Commuter benefits
IT Intern
Information Technology Technician Job In Burlington, MA
IT Summer Interns Veracode is a global leader in Application Risk Management for the AI era. Powered by trillions of lines of code scans and a proprietary AI-generated remediation engine, the Veracode platform is trusted by organizations worldwide to build and maintain secure software from code creation to cloud deployment. Learn more at ***************** on the Veracode blog, and on LinkedIn and Twitter.
The IT Department has 2 open Intern Roles. A Project Manager and a Boomi Workflow Assistant. This is a great opportunity for students to gain hands-on experience in IT support, system upgrades, and enterprise deployment processes, while networking with industry professionals.
Responsibilities for the Project Manager role:
* Assist in planning, executing, and closing projects.
* Coordinate project activities, resources, and information.
* Help prepare project proposals, timeframes, schedules, and budgets.
* Monitor project progress and handle any issues that arise.
* Collaborate with team members to ensure project deliverables are met.
* Maintain comprehensive project documentation, plans, and reports.
* Communicate with stakeholders to provide updates and gather feedback.
* Support the project manager in administrative tasks and other duties as assigned.
Responsibilities for the Boomi Workflow role:
* Assist in analyzing and improving operational workflows within Boomi and Boomi MDM.
* Collaborate with cross-functional teams to identify inefficiencies and recommend process improvements.
* Support the implementation of workflow enhancements to increase efficiency and data accuracy.
* Monitor and maintain data quality within Boomi MDM, ensuring consistency and reliability.
* Document workflow processes and create user guides for internal stakeholders.
* Participate in regular team meetings to discuss progress, challenges, and solutions.
* Provide support for ad-hoc projects and tasks as needed.
Requirements:
* Actively enrolled in an accredited college/university with an anticipated graduation date between December 2025-May 2027.
* Must be able to work a 40-hour work week (Monday-Friday) between June 3rd - August 22nd.
* Must be legally authorized to work in the United States for any employer without sponsorship now or in the future.
Benefits:
* Ability to develop your skills in a unique industry and gain valuable work experience.
* Exposure to corporate culture.
* Paid Full-Time Summer Internship.
Fraudulent Recruitment Alert - Be Aware and Stay Informed
At Veracode, we prioritize a secure recruitment process. Unfortunately, fake recruitment and job offer scams are on the rise. They aim to deceive candidates through emails and calls to obtain sensitive information.
Here's our recruitment promise to you:
* Comprehensive Interview Process: We never extend job offers without a comprehensive interview process involving our recruitment team and hiring managers.
* Offer Communications: Our job offers are not sent solely through email, and we will never ask you to pay for your own hardware.
* Email Verification: Recruiting emails from Veracode will always originate from an "@veracode.com" email address.
If you have any doubts about the authenticity of an email, letter, or telephone communication claiming to be from Veracode, please reach out to us at ******************** before taking any further action.