Field Support Technician
Information technology technician job in Saint Louis, MO
About Us
Clayco is a full-service, turnkey real estate development, master planning, architecture, engineering, and construction firm that safely delivers clients across North America the highest quality solutions on time, on budget, and above and beyond expectations. With $7.6 billion in revenue for 2024, Clayco specializes in the "art and science of building," providing fast track, efficient solutions for industrial, commercial, institutional, and residential related building projects.
The Role We Want You For
If you are looking for fast paced technical work that provides the opportunity for travel across the United States, look no further than Clayco. This position assists and provides IT services to internal customers located at our jobsites around the country. Support includes installation, documentation, and testing of computer systems and peripherals, as well as establishing standards and guidelines for supporting local and remote sites. This position requires the ability to identify and organize tickets and requests according to priority. Travel is usually planned in advance, but issues can arise which could warrant immediate travel to one or more local or remote locations.
The Specifics of the Role
Provide day to day support to our remote Jobsites
Prioritize problems and incidents and escalate to internal teams
Basic knowledge of Microsoft products (Windows, Office)
Physical Installation of Meraki networks
Physical Installation of full site Mesh networks
Satellite communication installation
Basic Knowledge of Cisco AV Room kits (Webex)
Basic understanding of Design and Construction delivery process
Create and document training materials and knowledge articles
Provide training on software, hardware, and systems to Clayco Team Members
Preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
Perform post-resolution follow-ups to requests and incidents
Manage printer hardware and software throughout our jobsites
Provide feedback on recurring incidents to engineering and development teams
First line of troubleshooting for remote networks
Adaptive and willing to learn business processes
Self-starter with the ability to workwithout direct supervision
Effective communication skills and deductive reasoning ability
Work with the Service Desk, Device Support, Engineering, VDC, and Development teams to determine and resolve problems received from clients local and remote.
Work with ISP vendors and managed services support partners to resolve technical problems
Perform regular health checks on equipment at remote sites.
Use diagnostic utilities, knowledge bases, and internet resources to document and create troubleshooting processes that can be utilized by others.
Provide technical assistance for project planning and support.
Identify and inform Leadership of recurring Incidents.
Contribute to company vision and direction by helping improve technical practices.
Requirements
1 to 4 years of experience in IT
60% plus Travel
Ability to use hand and power tools
Lift and move heavy objects (50+ lbs)
Service industry experience
Strong interpersonal and communication skills
Basic MS Office Suite/iOS support
Experience using enterprise ticketing system (ServiceNow)
Knowledge of AV solutions
Experience with cellular technologies (cradlepoints, hotspots)
Some Things You Should Know
Our clients and projects are nationwide - Travel will be required.
No other builder can offer the collaborative design-build approach that Clayco does.
We work on creative, complex, award-winning, high-profile jobs.
The pace is fast!
This position is classified as a safety-sensitive role in accordance with applicable state and federal laws. Candidates selected for this position will be subject to a comprehensive background check, which includes mandatory drug testing.
Why Clayco?
2025 Best Places to Work - St. Louis Business Journal, Los Angeles Business Journal, and Phoenix Business Journal.
2025 ENR Midwest - Midwest Contractor (#1).
2025 ENR Top 100 Design-Build Firms - Design-Build Contractor (Top 5).
2025 ENR Top 100 Green Contractors - Green Contractor (Top 3).
2025 ENR Top 25 Data Center Builders - Data Center Contractor (Top 3).
Benefits
Discretionary Annual Bonus: Subject to company and individual performance.
Comprehensive Benefits Package Including: Medical, dental and vision plans, 401k, generous PTO and paid company holidays, employee assistance program, flexible spending accounts, life insurance, disability coverage, learning & development programs and more!
Compensation
The salary range for this position considers a wide range of factors in making compensation decisions including but not limited to: Education, qualifications, skills, training, experience, certifications, internal equity, and location. Compensation decisions are dependent on the
Computer User Support Specialists (Professional, Scientific, and Technical Services)
Information technology technician job in Joplin, MO
Mercor is recruiting **Computer User Support Specialists who work in Professional, Scientific, and Technical Services Sector** as independent contractors working on a research project **for one of the world's top AI companies. ** This project involves using your professional experience to design questions related to your occupation as a Computer User Support Specialist.
Applicants must: - Have **4+ years full-time work experience** as a Computer User Support Specialist; and - **Be based in the US, UK, or Canada** Here are more details about the role: - We aim to make **the hourly compensation rate offered to you competitive based on your professional background and geographic location** (please note that the listed hourly compensation scale is for U.
S.
-based applicants and that that scale will differ depending on where a candidate is geographically based) - The work is **fully asynchronous** and can be done around your schedule - This project requires that you be able to commit a **minimum of 15 hours per week** - The work **will last for approximately 3-4 weeks after you begin the project** - Please note you will need access to a desktop or laptop computer for this project and that we **cannot accept applicants who use chromebook computers** With respect to pay and legal status: - **We can meet industry-standard compensation expectations for your current role** - We will pay you out weekly via Stripe Connect based on the number of project work hours that you log - You will be classified as an “at-will” contractor to Mercor - Please note that we **cannot currently support H1-B or STEM OPT status candidates**
Data and IT Infrastructure Specialist
Information technology technician job in Jefferson City, MO
*Data and IT Infrastructure Specialist-TO BE CONSIDERED FOR THIS POSITION, APPLICANTS MUST HAVE 2+YEARS VERIFIABLE WORK EXPERIENCE IN BUILDING DATABASE REPORTS.* All potential candidates should read through the following details of this job with care before making an application.
*Location:* Jefferson City, Missouri
*Employment Type:* Full-Time, Exempt
*Reports To:* EVP, CFO/COO
*About Us*
We are a nonprofit association dedicated to serving our members through advocacy, education, and member engagement. Our work is powered by data, technology, and a commitment to transparency and impact to our members. We are seeking a strategic and hands-on Data and IT Infrastructure Specialist to lead our data and IT operations.
*Position Summary*
The Data and IT Infrastructure Specialist plays a vital role in supporting the technological infrastructure of the organization, with a primary focus on managing and optimizing the organization's membership software platform. This position ensures data integrity, facilitates reporting and dashboard creation, supports member engagement through integrated communications, and oversees vendor relationships for IT services. The ideal candidate will be an excellent communicator that is technically proficient with a passion for using data and technology to drive the association's strategic objectives.
*Key Responsibilities*
*Membership Software Platform*
* Maintain and optimize the association's membership database and related software solutions.
* Develop reports, dashboards, and queries to support membership, fundraising, events, and products and services.
* Ensure data accuracy, consistency, and compliance with privacy regulations.
* Coordinate database integration with the website, email platforms, and member portals.
* Support digital engagement strategies through data-driven communications.
*IT Infrastructure Support*
* Manage contracts and relationships with IT network and server contractors.
* Oversee system reliability, security, and performance, including assisting with installations, updates, and troubleshooting across the organization.
* Maintain documentation of IT systems, configurations, and procedures.
* Provide internal IT support and training for staff.
*IT Strategic Planning and Budgeting*
* Collaborate across departments to align technology with organizational goals.
* Identify and implement technology solutions that improve efficiency and member experience.
* Contribute to the development of the annual IT budget, including forecasting for hardware, software, and service needs.
* Assist in the creation and maintenance of long-range IT plans aligned with organizational goals.
*Nonprofit-Specific Challenges You'll Help Address*
* Working within budget constraints while ensuring reliable and scalable technology solutions.
* Supporting data-informed decision-making in a resource-limited environment.
* Navigating complex member engagement needs across diverse platforms.
* Ensuring compliance with nonprofit data privacy standards and donor/member trust.
* Managing vendor relationships with limited internal technical staff.
*Qualifications*
* 3+ years of experience in database management, IT systems, or related roles.
* Experience with nonprofit membership databases and reporting tools, including dashboard creation.
* Strong understanding of IT infrastructure and vendor management.
* Excellent communication, problem-solving, analytical, and project management skills.
* Strategic thinker with a collaborative mindset.
*Preferred Skills*
* Experience in nonprofit technology management.
* Knowledge of data privacy and security best practices.
* Familiarity with budgeting and strategic planning processes.
*Benefits*
* Health benefits including medical, dental, life, and long-term disability
* Retirement benefits
* Paid time off
* Professional development opportunities
Job Type: Full-time
Benefits:
* 401(k) matching
* Dental insurance
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Professional development assistance
* Retirement plan
Application Question(s):
* THIS IS AN IN-OFFICE POSITION, 5X PER WEEK. xevrcyc ARE YOU ABLE TO BE IN THE OFFICE 8 AM - 5PM DAILY?
Experience:
* database reporting : 2 years (Required)
Ability to Commute:
* Jefferson City, MO 65101 (Required)
Ability to Relocate:
* Jefferson City, MO 65101: Relocate before starting work (Required)
Work Location: In person
IT Support Specialist
Information technology technician job in Sullivan, MO
We are looking for a qualified IT Technician that will install and maintain computer systems and networks aiming for the highest functionality. The ideal candidate will have great troubleshooting abilities and attention to detail. Considering applying for this job Do not delay, scroll down and make your application as soon as possible to avoid missing out.
*Responsibilities*
* Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
* Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
* Install and configure appropriate software and functions according to specifications
* Develop and maintain local networks in ways that optimize performance
* Ensure security and privacy of networks and computer systems
* Provide orientation and guidance to users on how to operate new software and computer equipment
* Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
* Proper Documentation of repairs and fixes and maintenance schedule
* Identify computer or network equipment shortages and place orders
*Skills*
* Proven experience as IT Technician or relevant position
* Excellent diagnostic and problem solving skills
* Excellent communication ability
* Outstanding organizational and time-management skills
* In depth understanding of diverse computer systems and networks
Job Type: Full-time
Pay: $31,000.00 - $70,000.00 per xevrcyc year
Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Parental leave
* Retirement plan
* Tuition reimbursement
* Vision insurance
Schedule:
* 8 hour shift
Ability to Commute:
* Sullivan, MO 63080 (Required)
Ability to Relocate:
* Sullivan, MO 63080: Relocate before starting work (Required)
Work Location: In person
Surgical Support Associate - Full Time, Day
Information technology technician job in Lebanon, MO
Find your calling at Mercy!Under the direction of the perioperative leader, assists in the individualized care of the patient to achieve the patient's highest level of wellness. Works cooperatively with others as part of a team; recognizes the importance of group goals. Performs designated clinical procedures and non-clinical support tasks essential to providing care to the patient.Position Details:
Position: Surgical Support Associate
Department: OR, PACU, Sterile Processing - Mercy Lebanon
Hours / Shift: Full-Time Days, 40hr/wk
We're a Little Different
Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.
At Mercy, we believe in
careers
that match the unique gifts of unique individuals -
careers
that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its “Top 100 Places to Work.”
Overview:
Under the direction of the perioperative leader, assists in the individualized care of the patient to achieve the patient's highest level of wellness. Works cooperatively with others as part of a team; recognizes the importance of group goals. Performs designated clinical procedures and non-clinical support tasks essential to providing care to the patient.
Qualifications:
Required Education: High school diploma or equivalent required.
Certifications: BLS required or may obtain within 90 days of hire.
Certified Nursing Assistant (CNA) may be required per location of employment.
Minimum Physical Requirements Position requires individuals to push, pull, and/or lift 50 pounds on a regular basis. Position requires prolonged standing and walking each shift. Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties
Safety/Risk Management: Follows Mercy policy and procedures related to safety, confidentiality, and patient rights/regulations. Demonstrates knowledge of and practices sound infection prevention techniques. Assesses safety needs and provides for a safe environment: ex: Fall Precautions; Restraint Management; Patient Identification; Unit/Departmental Specific Policies; Safe Patient Handling Participates in Quality Improvement activities that ensure and enhance quality of patient care.
Technology: Utilizes unit specific technology to perform daily tasks and maintain appropriate communications (ex: computer, pagers, zone phones, Rover, etc.).
We Offer Great Benefits:
Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 32 hours or more per pay period!
We're bringing to life a healing ministry through compassionate care.
At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We're expanding to help our communities grow. Join us and be a part of it all.
What Makes You a Good Match for Mercy?
Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We're also collaborative and unafraid to do a little extra to deliver excellent care - that's just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.
Why Mercy?
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
keyword(s): Lebanon, Tech, CNA, Aide, OR, PACU,
Information Technology Support Engineer
Information technology technician job in Saint Louis, MO
Job Description: Field IT
Roles and Responsibilities:
Detailed Primary Description of project/Requirement Description
Installing, configuring, and maintaining desktop computers, peripheral equipment, and software/applications within established standards and guidelines.
Working with OEM vendors for replacing spares, hardware repairs & troubleshooting
Inventory management
Imaging of Laptops & Desktops
Printer Management
Assistance in fixing issues for Conference room and working with Vendor for room setup
Hardware/software troubleshooting and resolution
Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
Network & Sharing printer installation
Knowledge of Office 365 support
Coverage/compliance software installation and troubleshooting
Good communication skill
Good Knowledge of DHCP, DNS.
Maintain IT inventory, coordinate vendor support, and assist with procurement
Support Mac devices
Strictly adhere to defined Service Level Agreements (SLA's)
Support recurring meetings, events, and after-hours activities as required
Documenting incidents, problems, and resolutions for future reference and for the knowledge base
Profiles focused primarily on service desk or remote assistance are not suitable for this engagement.
Good to have skills
L1 level network troubleshooting and resolution for LAN Connectivity
Hands & feet support to Backend team for Network/Server/application issue
Working with vendor support contacts to resolve technical issues
Labelling Racks & devices
Server mounting/movement
Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.
IT Communication Infrastructure Technician II - WashU IT
Information technology technician job in Saint Louis, MO
Scheduled Hours 40 Under moderate supervision, the IT Communication Infrastructure Technician II will be a member of a team that is responsible for deployment and maintenance of the University's voice and data telecommunications cable infrastructure that supports the wired and wireless networks, the University CATV plant, and cellular & public safety distributed antenna systems. They will generally assist other technicians in performing day to day operational work & projects performing technical tasks and troubleshooting issues.
Job Description
Primary Duties & Responsibilities:
Under Moderate Supervision
* Installs, troubleshoots, & maintains the infrastructure for the supported services consisting of VOIP Telephony, audio code connections to legacy telephony devices, emergency phone support, CATV plant, fire alarm communications network, cellular distributed antenna system (DAS), public safety distributed antenna systems (E-DAS), underground telecommunication cable location identification and marking, and infrastructure disconnects.
* Performs troubleshooting & installation of fiber optic terminations & fusion splicing, including testing verifications for Loss Length (Tier-1) & OTDR traces (Tier2), installs & diagnoses complex problems on fiber optic pathways, and coordinates & installs low voltage cables, activations, & repairs.
* Performs certifying test results for copper & fiber optic infrastructure.
* Maintains the Arc GIS Database infrastructure records for GPS locations of newly installed & legacy communication cable plant.
* Works to resolve assigned trouble tickets & work orders while maintaining SLE deadlines.
* Performs telecommunication Room (TR) upkeep & maintenance.
* Supports IT project work.
* Provide 24x7x365 response for incidents and alerts.
Assists Communication Infrastructure Technician to develop, maintain, and provides infrastructure documentation, including internal departmental database records, infrastructure audits, LCM efforts, & preventive maintenance.
Installs low voltage wiring, adhering to the technical specifications of the University's low voltage structured wiring standards.
Keeps up to date with latest IT technologies through training on topics from the primary duties and responsibilities; focusing on low voltage cabling infrastructure & connectivity, fiber optic termination & splicing procedures, and certifying testing practices.
Attends, schedules, and/or facilitates meetings related to job duties.
Fill in for teammates, respond to emergencies when needed.
Perform other duties as assigned.
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.
Required Qualifications
Education:
Associate degree or combination of education and experience may substitute for minimum education.
Certifications/Professional Licenses:
No specific certification/professional license is required for this position.
Work Experience:
Relevant Experience (3 Years)
Skills:
Not Applicable
Driver's License:
A Class E (MO) or Class D (IL) license and a good driving record are required for this position.
More About This Job
Preferred Qualifications
* Participation in a infrastructure low voltage certificate program from an accredited technical school.
Preferred Qualifications
Education:
No additional education unless stated elsewhere in the job posting.
Certifications/Professional Licenses:
Certified Cabling & Infrastructure Technician (CIT) - Custom Electronic Design & Installation Association (CEDIA)
Work Experience:
No additional work experience unless stated elsewhere in the job posting.
Skills:
Analytical Thinking, Client Counseling, Client Facing, Communication, Documentations, Group Problem Solving, IT Standards, Network Infrastructures, Professional Etiquette, Project Coordination, Service Level Agreement (SLA), Software Knowledge, Strategic Planning, Structured Cabling Systems, Technical Knowledge, Technical Solutions, Technical Support, Troubleshooting, Trouble Ticketing
Grade
G10-H
Salary Range
$25.47 - $39.49 / Hourly
The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.
Questions
For frequently asked questions about the application process, please refer to our External Applicant FAQ.
Accommodation
If you are unable to use our online application system and would like an accommodation, please email **************************** or call the dedicated accommodation inquiry number at ************ and leave a voicemail with the nature of your request.
All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
Pre-Employment Screening
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Benefits Statement
Personal
* Up to 22 days of vacation, 10 recognized holidays, and sick time.
* Competitive health insurance packages with priority appointments and lower copays/coinsurance.
* Take advantage of our free Metro transit U-Pass for eligible employees.
* WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
Wellness
* Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
Family
* We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We've got you covered.
* WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
For policies, detailed benefits, and eligibility, please visit: ******************************
EEO Statement
Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University's policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.
Washington University is dedicated to building a community of individuals who are committed to contributing to an inclusive environment - fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.
Auto-ApplyIT Support Specialist (Part-Time)
Information technology technician job in Clayton, MO
St. Louis County Government's Department of Information Technology has immediate openings for two part-time IT Support Specialistprofessionals to join their team in Clayton, Missouri. These roles will assist with day-to-day technology needs across the organization. This role provides hands-on support for hardware, software, and networking systems, ensuring County employees have the tools and resources needed to perform their work effectively.
The starting salary range for this position is between $21.49 - $25.79 per hour, depending upon the candidate's qualifications as well as budgetary considerations. This position is also eligible for Paid Time Off in accordance with hours worked as well as holiday pay if they work 20 or more hours a week.
Examples of Duties
* Provide support for desktops, laptops, printers, mobile devices, and other equipment.
* Install, configure, and maintain hardware and software applications.
* Perform routine system updates, patching, and equipment checks
* Troubleshoot network and connectivity issues, escalating as needed
* Assist with equipment setup for new hires and office relocations
* Maintain accurate documentation of support activities, inventory, and procedures
* Provide any other IT support when required.
Minimum Qualifications
Associate's degree in Information Technology, Computer Science, or a related field
Or
Two (2) years of work experience in information technology support
Additional Information
SELECTION AND APPOINTMENT: A selection committee will evaluate the qualifications of each applicant which will include recentness and appropriateness of the applicant's education and experience, answers to the supplemental questions, results of employment references investigated and any other appropriate information available.
The selection committee will admit to the interview only those persons who possess the most job-related qualifications and may establish admittance criteria beyond the minimum qualifications stated above. The interview will comprise 100% of the applicant's earned grade. A candidate must earn a qualifying grade of 70 or more on the interview to be eligible for appointment. After initial interviews with the selected candidates are conducted, an email will be sent to the address on file with instructions on how to complete and submit a Conviction Questionnaire. Candidates have 3 days to complete the required questionnaire.
The five top ranking candidates, based on the final grade, will be certified to the Department Director/Appointing Authority who will make the final decision.
All applicants conditionally offered a merit position will be required to submit to urinalysis to screen for illegal drug use prior to appointment. Screening will be performed by a reputable clinical laboratory. The cost of screening will be covered by the County.
HOW TO APPLY: Applicants interested in applying for this position should visit our website at*************************************** We only accept on-line applications.
EQUAL EMPLOYMENT OPPORTUNITY POLICY: The policy of the Civil Service Commission of St. Louis County is to support fair and equitable employment opportunities for all persons regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, marital status, veterans' status or political affiliation. Call the Division of Personnel at ************** for more information on this policy.
St. Louis County
Division of Personnel, 7th Floor
Clayton, MO63105
*************
Relay MO 711 or ************
An Equal Opportunity Employer
Fax: **************
***********************
Information Technology
Information technology technician job in Saint Louis, MO
Information Technology Careers Provide:
Competitive Pay and Benefits
Job Security and Stability
Global Impact and Purpose
Constant Innovation and Technology
Diverse Career Paths
Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector?
Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry.
Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving.
If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start.
Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!!
We encourage you to ask about their career placement program and success rates.
What's in it for you?
Evolving, innovative, and high demand industry.
Long term opportunities.
Accelerated Path to New Career.
Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time.
Industry Certifications Recognized by Employers.
A degree is not necessary to move into a career in Information Technology.
Courses are offered throughout the year to accommodate your schedule.
Classes are held in Tampa, Florida at an expanded 15 acre campus.
Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction
Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH)
Class size averages 15-20 students, with two cohorts per month
Our partner school proudly accepts GI Bill funds.
Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.
Auto-ApplyIT Support Analyst
Information technology technician job in Kansas City, MO
We are seeking a skilled and detail-oriented IT Analyst to join our team. The IT Analyst will be responsible for supporting IT infrastructure, troubleshooting technical issues, and assisting in the implementation of IT solutions that enhance operational efficiency. The ideal candidate will have strong analytical skills, a proactive approach to problem-solving, excellent customer service skills, and the ability to work collaboratively with various teams.
Your Responsibilities:
* Provide first and second-level IT support to end users, troubleshooting hardware, software, and network issues.
* Assist in the deployment, configuration, and maintenance of IT systems, including workstations, network equipment, and mobile devices.
* Create, maintain and update IT documentation, SOP's, including asset inventories, network diagrams, and user guides.
* Collaborate with internal teams and external vendors to implement and lead small size projects and organization initiatives.
* Support cloud-based applications and platforms, ensuring seamless integration and functionality.
* Manage user accounts, permissions, and access control across various IT systems.
* Assist in the development and enforcement of IT policies, procedures, and best practices.
* Provide training and guidance to employees on IT tools and cybersecurity awareness.
* Participate in IT audits, risk assessments, and compliance initiatives.
* Assist with new hire onboarding and IT orientation, ensuring smooth setup of IT resources and accounts.
Skills - Qualifications:
* Strong knowledge of Windows operating systems, Active Directory, and Office 365.
* Experience with networking concepts, including TCP/IP, DNS, DHCP, and VPN.
* Familiarity with IT security principles, firewalls, antivirus software, and endpoint protection.
* Knowledge of cloud computing platforms such as Azure and SharePoint is an asset.
* Highly motivated with the ability to work independently.
* Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
Education/Experience:
* Minimum of 2-4 years of experience in IT support, systems administration, or a similar role.
* Certifications such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or ITIL Foundation are a plus.
* Successfully managed small- to medium-sized projects for a minimum of two years.
What We Offer:
As a full-time non-exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.
Compensation: $34 - $36 / hour
Disclaimer:
This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
IT Technician II
Information technology technician job in Fort Leonard Wood, MO
Beyond20 is seeking an experienced IT Technician supporting a DoD client. The program provides IT and AV support to a closed DoD network, including maintaining and operating the government IT and AV systems to ensure continuity of service and provide upgrades as required to ensure system integrity and compliance with DoD regulations and standards. Support will be provided to day-to-day users of the network and systems.
Beyond20 is seeking an IT Technician providing deskside and training room field support on IT and Audio Visual (AV) services and personnel. A successful individual will have a strong customer service mindset and proven experience leading a team, and will be expected to exercise discretion and independent judgment with respect to matters of significance.
The IT Technician will be responsible for troubleshooting and resolving technical trouble calls reported to the help desk, documenting steps and resolutions in the tickets, and performing regular maintenance on classroom technology and AV equipment.
Responsibilities:
Perform computer maintenance, administration, and repair
Perform peripheral equipment maintenance, administration, and repair including projectors, touch panels, AV racks, and cameras.
Responds and resolves tickets within contractual SLAs.
Documents ticket work logs and resolutions in the Army Service Desk system
Provides excellent customer service and communicates effectively to customers
Take appropriate corrective actions to exchange or replace components with Government provided replacement parts.
Qualifications:
High School Diploma or equivalent
2 years of experience
Prior experience supporting Army or DoD a plus
Experience with Service Desk and IT systems like Remedy, ServiceNow, Jira, SharePoint, etc. is a plus
Must possess strong written and verbal communication skills
Certification Requirements:
Security+ certification for Information Assurance Technical Level II (IAT-II) or higher
Microsoft 365 Certified Modern Desktop Administrator Associate (MDAA), based on having passed the MD-100 and MD-101 exams
Preference will be given to qualified applicants who already hold a valid Security+ and MDAA certification, but all candidates are encouraged to apply
Help Desk Technician
Information technology technician job in Chesterfield, MO
Job Details Logan University - Chesterfield, MO Full Time 2 Year Degree None Day Information TechnologyDescription
SUMMARY: The Help Desk Technician provides computer support and hardware/software troubleshooting for faculty, staff, and students. This position provisions, configures, and deploys new computers. Applicants must have strong oral and written communication abilities, be organized, and demonstrate well-developed interpersonal skills.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Support faculty and staff with computer and telecommunication issues, escalating issues as needed.
Respond to Help Desk calls by logging pertinent information in a tracking system and escalating emergency situations to the appropriate individuals.
Stay up-to-date with work orders in the ticket management system and respond to users in a timely manner.
Assist with the setup of new PCs, including imaging and deployment of workstations.
Function as a contact for students for troubleshooting, support, and assistance.
Maintain and manage computers in the Student Computer Lab, including keeping systems up to date with antivirus and software updates.
Troubleshoot and maintain printers and copiers, including toner supply.
Perform other duties as assigned by the Director of Information Technology.
Qualifications
COMPETENCIES: To perform this job successfully, an individual must have:
a thorough knowledge of operating systems and office productivity software.
outstanding problem-solving/troubleshooting abilities.
strong organizational skills.
a professional customer service approach.
QUALIFICATIONS:
Minimum of an Associate degree and 2-3 years of related work experience is required.
A strong working knowledge of software applications, including MS Office Products and Windows operating systems, is required.
A strong working knowledge of personal computers, including hardware and software, is required.
CompTIA A+ certification is preferred.
Other Qualifications: The Help Desk Technician must be available for emergencies and occasional evening and weekend work.
PHYSICAL DEMANDS: The physical demands described here are representative of those requires to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to walk to different offices to resolve technical problems, to sit, use hands and fingers, and reach with hands and arms to type on and configure computer systems. Must be able to speak and hear faculty and staff members to discuss technical issues or problems. Lifting of equipment up to 50 pounds is required. The employee is occasionally required to stand, stoop, or kneel to set up computer equipment. Specific vision abilities required by this job include close vision to use a computer and to do the required paperwork.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those employees encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is in a shared, indoor office environment with a low to moderate noise level.
NOTE: This job description in no way states or implies that these are the only duties to be performed. The employee will be required to follow any other instructions and to perform any other duties requested by his or her supervisor. Employees are expected to assist & provide coverage for co-workers during peak periods, vacation days, or sick days, at all locations, and to work with administration in the attainment of the university's missions and goals.
IT General Technician
Information technology technician job in Missouri
Technology/Computer Technician
Position: IT General Technician
Qualifications:
Education Level: High School Diploma
Certification: In lieu of certification, must demonstrate ability to troubleshoot and solve hardware and/or software problems as well as solve basic network related problems
Experience desired: 60 hours of industry specific technical training and/or experience in PC Repair, Networking or related field. Knowledge of basic construction techniques and use of power tools.
Other Requirements: Must successfully pass a background check that is satisfactory to the Board of Education. Excellent organizational skills, oral and written skills as well as time management skills are necessary. Must also hold a valid state driver's license
General Summary: The General Technician provides district-wide technical and resource services in the installation, configuration, operation, repair, maintenance, troubleshooting, and diagnosis of network hardware, computer hardware, peripheral equipment, and software for Windows, Chrome, and Apple devices; as well as cabling and installation for access control, surveillance, and security. This individual will install and troubleshoot wireless LAN infrastructure, and local-and wide-area network cabling. Diagnose network hardware and peripheral equipment. Provide user support training and assistance. Serve as a technical resource to other department staff.
Performance Responsibilities:
ESSENTIAL JOB FUNCTIONS
Reads and understands technical information.
Analyzes, troubleshoots and solves hardware and/or software problems in stand-alone and networked environments.
Installs system and application software on stand-alone and networked configurations.
Resolves telecommunications and network wiring problems and conflicts.
Assembles, erects, positions and labels items of equipment.
Sets up system hardware components and peripherals.
Maintains network print services and workstation access to the network.
Assists network users with problems using network services.
Takes responsibility for tools and plant and test equipment.
Maintains and adheres to operational procedures and completes appropriate documentation.
Serves as a resource person to District staff in the use of PC/network equipment and related software packages.
Provides hands-on assistance and troubleshoots all PC/network equipment failures and service issues for all campus users.
Communicates effectively to users and vendors.
Remains flexible as this position experiences frequent interruptions.
Requires concentration and attention to detail.
Multi-tasks and meets time-sensitive deadlines.
Maintains appearance and conduct suitable for working with students, other district staff and the public.
May occasionally deal with distraught or difficult individuals.
Performs other duties as assigned by supervisor.
PHYSICAL DEMANDS
Requires prolonged standing, sitting, bending, stooping, crawling and other physical exertions.
Required to work on ladders and roofs.
Required to wear protective gear.
Required to work outdoors in inclement weather.
Required to lift and carry heavy supplies, materials and equipment over seventy (70) pounds.
Requires safety and awareness of construction, repair and emergency sites.
Required to take precautions to avoid exposure to potentially dangerous conditions and fumes.
May be required to work on an “on call” basis and during off-hours for emergencies.
May be required to drive between sites.
May be exposed to high noise levels from machines.
Salary for 2025-26 starts at $18/hour plus health insurance; includes 12 paid holidays plus sick, personal, and vacation leave.
See ********************** for all current salary schedules.
Type of Position: Hourly, At-Will Employee
Reports to: Project Manager/Technology Coordinator
Evaluated by: Project Manager/Technology Coordinator
Contract: 260 days (12 months)
IT Software Technician
Information technology technician job in Joplin, MO
General Statement of Job
The IT Software Technician takes a lead in the installation, configuration, and backing up of data, communication equipment while ensuring the compliance and verification processes for the institution s systems, devices, and clients. This includes reviewing an array of services and processes to identify potential opportunities to streamline those tasks to increase efficiency, compliance, and consistency across the organization. This position utilizes tools and department procedures to automate and streamline various IT processes, including patch management for all university-wide PCs, devices, servers, and systems. After-hours support will occasionally be required. On call support may be required.
Specific Duties and Responsibilities
Essential Duties:
Works to improve critical processes to prevent outages.
Performs network device backups and procedures.
Maintain aspects of Automation services and systems utilized across the institution.
Use problem solving methods combined with university resources to facilitate operations.
Identify opportunities for automation and standardization of processes using IT resources.
Coordinate with other business units to understand where automation options are appropriate.
Propose and implement (as approved) a systematic approach to updating and maintaining components as required for institution systems.
Streamline Help Desk ticketing and service management to promote efficiency and consistency.
Diagnose and remediate failures in the compliance of automated deployments and tasks.
Provide support and maintain university IT assets across campus throughout their lifecycle.
Collaborate and assist with the development and implementation of configuration baselines for IT assets.
Manage the deployment of applications, patches, and operating systems throughout their lifecycle across the university.
Develop and implement new methods of automating tasks to improve the processes used by the institution.
Ensure that applications, drivers, and operating system deployments are updated and available for all users and systems.
Monitor and report on the detailed health and compliance of IT assets.
Administrate client and deployment compliance rates to ensure the overall health of the university s systems.
Prepare documentation for various organizational processes as needed.
Provides and protects confidential information to verified customers.
Provides excellent customer service to members of campus and community.
Perform updates/upgrades that regularly require working outside of normal business hours.
Employee may perform special projects and other related duties as required to meet the ongoing needs of the institution.
Education, Experience, and Licenses
Two plus years of related IT experience and/or training; or an equivalent combination of education and experience.
Valid Driver's License and the ability to meet insurance requirements for driving university provided vehicles.
Knowledge, Skills, and Abilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Demonstrate the following characteristics: promptness, dependability, self-motivating, good judgement, common sense, and adaptability.
Demonstrate the ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Demonstrate the ability to define problems, collect data, establish facts, and draw valid conclusions.
Demonstrate the ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Demonstrate the ability to identify/capture requirements for projects and issues as they are defined.
Demonstrate the ability to design, develop, test, and implement systems securely.
Demonstrate the ability to document and implement large-scale projects and solutions.
Demonstrate the ability to display articulate communication skills as well as strong collaborative, teamwork-driven tendencies to effectively address projects and issues.
Demonstrate the ability to work in a team with a variety of people (students, faculty, staff, administrators, vendors, and members of the general public) while keeping a positive attitude.
Demonstrate the ability to use computers for data entry.
Demonstrate the ability to use small office equipment, including copy machines or multi-line telephone systems.
Demonstrate the ability to use or repair small/light equipment, such as power tools.
Demonstrate the ability to repair, develop, or install computer/network hardware.
Demonstrate excellent problem solving and troubleshooting skills.
Demonstrate the ability to work different shifts as needed.
Physical Demands/Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel (including the use of a computer keyboard); and talk or hear (including the use of a telephone). The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; extreme heat; risk of electrical shock; and vibration. The noise level in the work environment is usually moderate.
NOTICE: The above job profile does not include all essential and nonessential duties of this job. All employees with disabilities are encouraged to contact Human Resources to review and discuss the essential and nonessential functions of the job. An employee with a disability can evaluate the job in greater detail to determine if she/he can safely perform the essential function of this job with or without reasonable accommodation.
desktop support
Information technology technician job in Kansas City, MO
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
Hi ,
If you are interested please call back **************or share your best time to reach you
I am reaching out to you today because your resume was posted to one of the many Internet job sites and is listed as active or you had submitted your resume to us. If you are not actively seeking a position, please ignore this email..
ROLE :Desktop Support
LOCATION:KANSAS CITY, MO
Duration:1+ year
· Candidates should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common applications and install/remove desktop PCs and monitors.
· Remote take-over skills a plus. Must have good verbal and written skills, as well as ability to interact positively with clients.
· Outlook PST files.
· Candidates should have valid driver's license and reliable transportation to travel to various local sites. Work is done at customer locations.
· Travelling is required
Additional Information
For more information, Please contact
Shubham
************
Informational Technology Position
Information technology technician job in Kirkwood, MO
Systems Engineer - Support (full-time) The Kirkwood School District is hiring a Systems Engineer for the 25/26 school year. This is a full-time,12-month position, with benefits, including: * Medical, dental, & vision insurance * Inclusion in the Missouri Retirement system
* A robust Employee Assistance Program (EAP)
* Ability to enroll staff member's own children at KSD schools
Pay starts at $33.50 per hour, dependent on relevant experience.
Kirkwood School District is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, national origin, age, disability, or sex, including pregnancy, sexual orientation, and gender identity and other characteristics protected by law.
This information is subject to change.
To Apply Please visit ****************************
Job ID 2497
IT & Cybersecurity Specialist - USGS Federal Systems
Information technology technician job in Rolla, MO
Work at the intersection of mission and technology - protecting systems that literally map the nation. Secure the backbone of national geospatial data that supports everything from disaster response to environmental research and infrastructure planning!
This is your chance to join a high-impact team responsible for securing the infrastructure behind The National Map-one of the United State Geological Survey's (USGS) flagship programs. This role is critical to maintaining the integrity and availability of vital elevation data used nationwide for science, safety, and sustainability. Joining us as a key member of the cybersecurity operations, you will collaborate directly with USGS stakeholders, IT administrators, and Department of the Interior (DOI) security teams. You'll assist in tracking, remediating, and preventing security threats across a complex ecosystem of desktops, laptops, servers, and enterprise systems. Join us in supporting USGS and be a part of a thoughtful, experienced team that values precision, proactive problem-solving and professional growth while supporting a federal science mission with long-term national significance!
Requirements
Must have the ability to receive / maintain a favorable adjudicated Public Trust investigation (US Citizen or Lawful Permanent Resident for at least 3 years)
You have achieved a Bachelor's Degree + 5 years of relevant experience with hands-on cybersecurity or system security experience in order to understand system interdependencies, identifying risks, and implementing practical, compliant security controls.
Demonstrated expertise in vulnerability remediation, log analysis and risk assessment in order to monitor, analyze, prioritize, and resolve vulnerabilities to maintain system authority to operate (ATO) and ensure mission continuity.
Experience in patch management and verification to ensure systems remain protected against known threats and compliant with USGS's enterprise patching schedule.
Strong understanding of federal compliance frameworks (i.e., STIG) to support system hardening, compliance tracking, and audit preparedness throughout the system lifecycle.
Clear communication and cross team coordination as you must be comfortable working across distributed teams, communicating clearly with system owners, engineers, and federal stakeholders to explain risks, outline remediation steps, and coordinate implementation.
Nice to Have Industry Certifications
Security +, CISSP, Certified Ethical Hacker, or equivalent
If you are ready to grow in a high-trust environment where your expertise is valued, your ideas heard, and your curiosity is encouraged and ready to shape the future of national geospatial data - securely, send your resume directly to Lanchi Lai at [email protected]
*PLEASE NOTE: Health benefits are not offered
Auto-ApplyIT Tech
Information technology technician job in Richmond, MO
Full-time Description
Installs, maintains, and repairs computer hardware and software, provides technical support to users, and ensures an organization's technology infrastructure runs efficiently.
Requirements
1-5+ years of experience in a related field.
Experience troubleshooting computer and network issues in a networked environment.
Experience with software deployment tools and scripts.
Thorough knowledge of computer hardware, software, networks, and operating systems. Strong troubleshooting abilities are essential.
Excellent interpersonal skills with a focus on customer service.
Good organizational and time-management skills are beneficial.
Experience with various operating systems (Windows, mac OS, Linux) and enterprise management systems like Microsoft Intune or Active Directory is a plus.
IT Intern
Information technology technician job in Brentwood, MO
Building People that Build the world.
With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We're a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world.
How you will make an Impact (Job Summary)
SPX is a diverse team of unique individuals who all make an impact. The IT Intern will contribute to real-world technology initiatives across application development, data & analytics, automation, business systems, and IT operations. You will analyze current workflows, help identify improvement opportunities, and implement changes that enhance productivity, system reliability, and user experience. This role offers hands-on experience, cross-functional collaboration, and exposure to both shop-floor and office environments as needed.
What you can expect in this role (Job Responsibilities)
While each day brings new opportunities at SPX, your core responsibilities will be:
Application Support & Maintenance
Gain hands-on experience supporting internal business applications including CPQ, CRM, and ERP platforms.
Assist with monitoring system performance, identifying issues, and escalating to senior IT staff when needed.
Perform routine data updates, configuration changes, and testing of new features.
Audit & Compliance Tracking
Learn and apply audit tracking processes to ensure system changes follow company compliance requirements.
Assist in documenting change requests, system modifications, and approvals for SOX and other audits.
Support the IT team in preparing audit-ready reports and logs.
Helpdesk & User Support
Respond to helpdesk tickets, providing first-line support for application and system issues.
Document troubleshooting steps and solutions in the ticketing system.
Escalate unresolved or complex issues to the appropriate IT staff in a timely manner.
Key Training Objectives:
Learn and apply SDLC and ITIL fundamentals, version control (e.g., Git), and documentation standards.
Build communication skills to engage partners at all levels of the organization.
Develop basic competency with relational databases (SQL) and/or a programming language.
Gain experience managing tasks to completion and reporting status, risks, and results.
Measurable Impact Potential:
Reduce cycle time for routine tasks via automation.
Improve system/report performance and data accuracy.
Increase first-contact resolution and knowledge base coverage.
Deliver clear documentation and standardized work that others can reuse.
What we are looking for (Experience, Knowledge, Skills, Abilities, Education)
We each bring something to the table, and we are looking for someone who has:
Required Experience
Willing to ask when the path forward is unclear
Strong attention to detail.
Problem-solving mindset and willingness to learn new tools and concepts.
Clear written and verbal communication skills; collaboration in a team setting.
Preferred Knowledge, Skills, and Abilities
Understanding of process improvement/Lean concepts and basic project management.
Experience with business systems (e.g., ERP/CRM/CPQ) or analytics tools (e.g., Excel, Power BI) is a plus.
Education & Certifications
Currently pursuing a degree in Information Technology, Management Information Systems, Data/Analytics or a related field.
Travel & Working Environment
Hybrid work environment
No travel required
How we live our culture
Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads at SPX.
Our commitment to embrace diversity to build a culture of inclusion at SPX
We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential.
SPX is an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other legally protected basis.
IT Technician II
Information technology technician job in Fort Leonard Wood, MO
Job DescriptionSalary:
Beyond20 is seeking an experienced IT Technician supporting a DoD client.The program provides IT and AV support to a closed DoD network, including maintaining and operating the government IT and AV systems to ensure continuity of service and provide upgrades as required to ensure system integrity and compliance with DoD regulations and standards. Support will be provided to day-to-day users of the network and systems.
Beyond20 is seeking an IT Technician providing deskside and training room field support on IT and Audio Visual (AV) services and personnel. A successful individual will have a strong customer service mindset and proven experience leading a team, and will beexpected to exercise discretion and independent judgment with respect to matters of significance.
The IT Technician will be responsible for troubleshooting and resolving technical trouble calls reported to the help desk, documenting steps and resolutions in the tickets, and performing regular maintenance on classroom technology and AV equipment.
Responsibilities:
Perform computer maintenance, administration, and repair
Perform peripheral equipment maintenance, administration, and repair including projectors, touch panels, AV racks, and cameras.
Responds and resolves tickets within contractual SLAs.
Documents ticket work logs and resolutions in the Army Service Desk system
Provides excellent customer service and communicates effectively to customers
Take appropriate corrective actions to exchange or replace components with Government provided replacement parts.
Qualifications:
High School Diploma or equivalent
2 years of experience
Prior experience supporting Army or DoD a plus
Experience with Service Desk and IT systems like Remedy, ServiceNow, Jira, SharePoint, etc. is a plus
Must possess strong written and verbal communication skills
Certification Requirements:
Security+ certification for Information Assurance Technical Level II (IAT-II) or higher
Microsoft 365 Certified Modern Desktop Administrator Associate (MDAA), based on having passed the MD-100 and MD-101 exams
Preference will be given to qualified applicants who already hold a valid Security+ and MDAA certification, but all candidates are encouraged to apply