Information technology technician jobs in Montgomery, AL - 110 jobs

Job Description Are you passionate about delivering exceptional technical support and solving complex challenges? TechFlow Inc. is seeking dedicated and skilled Help Desk Support professionals to join our dynamic team. In this role, you'll provide crucial Tier II and III support for the Enterprise Logistics Readiness Portfolio, encompassing the Cargo and Personnel Movement (CPM) Systems, ensuring seamless operations during regular business hours and offering reliable “on-call” assistance after-hours. If you thrive in a fast-paced environment and have a knack for diagnosing and resolving intricate issues, we want to hear from you. Join TechFlow Inc. and be a vital part of our mission to provide outstanding technical support and service excellence. Key Responsibilities Deliver comprehensive technical assistance for the Enterprise Logistics Readiness Portfolio and Cargo Personnel Movement Systems. Provide expert Tier II and III support to resolve complex technical issues, troubleshoot system problems, and ensure high-quality service delivery both during business hours and through on-call after-hours support. Monitors discrepancy reports as tracked in approved tools to provide possible workarounds and improvement to assist field users. Documents problem resolutions on both functional and engineering solutions, and provide a monthly analysis report that includes metrics on trouble call data, trends, and a cumulative analysis. Develop and maintain problem resolution solution sets on all fielded/identified software defects. Researches software, documentation, procedural problems, and network related connectivity issues and provides coordinated resolution to the requester and/or requesting agency. Writes query scripts to retrieve information and provide reports as needed. Review and provide inputs to software designs. Assists in identifying and troubleshooting SDC compatibility issues with CPM FoS. Supports Help Desk Level II escalations to Level III. Serves as the focal point to coordinate with the Defense Automatic Addressing System (DAAS) and/or approved platform specified by the government to resolve operational issues. Requirements High school diploma or GED Required years of experience as detailed below. General work experience may be substituted for education. Junior level: HS + 4 years of experience or Bachelor's + 1 year of experience. Journeyman level: HS + 8 years of experience, BS + 3 years of experience. Senior level: BS + 7 years of experience, MS + 3 years Proven experience with Tier II and III support, including proficiency in troubleshooting hardware and software issues, operating systems, and network configurations. Excellent verbal and written communication skills, with the ability to convey technical information clearly to non-technical users. A customer-focused mindset with a commitment to delivering high-quality support and ensuring user satisfaction. Experience with the following tools: Jira, Jira Service Management, Confluence, Remedy, Microsoft Office Suite. Certifications: (411) Technical Support Specialist-Intermediate per DoD 8140.03M; Active DoD Secret Clearance, US Citizenship is Required. Desired Qualifications Knowledgeable in DoD cargo movement and transportation processes. Knowledgeable in AF vehicle fleet management and operations processes. #techflow Benefits Founded in 1995 at the start of the dot-com revolution, TechFlow helped large commercial clients such as DreamWorks, Toshiba, MGM, and others modernize their business systems. Today, with deep operational roots in the bi-coastal innovation hubs of California and Washington DC, TechFlow continues as a leader in applying innovative engineering, technology, integration solutions, and support services to the Federal Government's most demanding mission and business challenges. Our culture thrives on out-of-the-box thinking and the unique powerful entrepreneurial expressions of our employee-owners. As a 100% employee-owned company, we have a shared expectation of commitment, accountability, and responsibility driven by a culture that embraces innovation and new ideas. Our goal is not to do what has been done, but to do it better. TechFlow has four principal lines of business: Platform Services, Digital Services, Base Operations and Energy and Mobility Solutions. Our company has a strong track record of successful contracts in both areas and encourages cross-collaboration. TechFlow, Inc is 100% employee-owned. Come make a difference in a job that contributes to your future and helps us build an agile workplace! Employee stock ownership plan (ESOP) - Pride in being an employee-owner and annual employer contribution (per plan guidelines) 401k plan with Roth option. Eligibility for an employer match. Immediate vesting Paid time off Holidays - 11 paid holidays per year Comprehensive medical, dental, and vision plans Company-paid Life & AD&D insurance plan Employee Assistance Program Wellness Resources Company-paid training and development program Voluntary benefits include: Life & AD&D Insurance for employee, spouse, and children Short-term and long-term disability (per plan guidelines) Legal Shield and Identity Theft protection plans Pet Insurance

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Job DescriptionSalary: Help Desk Technician (HDA) FAS The Field Assistance Services (FAS) team is located at Gunter AFB, Alabama. It is a high-ops tempo support service desk responsible for providing 24/7/365 help desk support for a multitude of Air Force systems and serves as the initial contact for reporting technical issues for field users worldwide. FAS Team members will be expected to support 24-hour operations. Responsibilities: Provide help desk support for all supported applications via phone/email. Troubleshoot/diagnose customer technical issues using all available resources, Collect necessary information from customers to effectively escalate unresolved issues if needed. Thorough documentation within Remedy Ticket Management System. Provide Cradle-to-Grave follow-through on tickets ensuring attention to detail. Maintain current knowledge of relevant technologies. Additional responsibilities as assigned by management. Required Skills/Abilities: Two + years providing effective customer service or help desk support to external customers. Experience in providing technical support and troubleshooting network, desktop and/or systems hardware and software. Excellent communication and problem-solving/trouble shooting skills. Willing to work overtime, holidays, and weekends when necessary. Must be a U.S. Citizen and be able to obtain and maintain a Secret-Level clearance. Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Excellent time management skills and attention to detail. Ability to prioritize tasks and to delegate them when appropriate. Ability to function well in a high-paced and at times stressful environment. Strong analytical and problem-solving skills. Desired Skills/Experience: Associate degree preferred, or the equivalent combination of education, technical certifications, training, or work experience. Experience using/supporting one or more of the below systems: Business and Enterprise System Product Innovation (BESPIN) applications Cargo Movement Operations System (CMOS) Logistics Module (LOGMOD)

The IT Operations Technician (Computer Option) is a position used by various agencies throughout the state. This is entry through full performance operations support for data communications equipment, mainframe and client server operations, and network operations. Employees in this class are responsible for monitoring and maintaining mainframe, client server, and computer network equipment.

SUMMARY/OBJECTIVE The IT Support Specialist II provides helpdesk support and serves as a bridge between frontline helpdesk technicians and the network/system administration team. This role provides advanced technical support to end-users, assists with maintaining IT infrastructure, and participates in the administration of network, server, and security systems. The IT Support Specialist II is expected to resolve escalated technical issues, contribute to system stability, and support project implementation under the guidance of supervisor personnel. ESSENTIAL DUTIES & RESPONSIBILITIES Provide Tier 2/Tier 3 technical support for escalated helpdesk tickets, including hardware, software, and network-related issues. Assist with system and network administration tasks, including user account management, patching, inventory management, and routine maintenance. Perform advanced troubleshooting for workstations, servers, switches, firewalls, printers, and enterprise applications. Monitor system and network performance, escalating critical issues to supervisors as needed. Participate in IT infrastructure projects (system upgrades, network enhancements, migrations, etc.). Maintain accurate documentation of system configurations, procedures, and troubleshooting steps. Collaborate with helpdesk staff to provide training and mentorship, raising the overall skill level of the support team. Ensure compliance with IT policies, security best practices, and company standards. Perform other related duties as assigned. QUALIFICATIONS Strong troubleshooting skills across hardware, software, and networking. Familiarity with virtualization (VMware/Hyper-V, vCenter, etc.), backups, and endpoint security tools (EDR). Excellent communication and customer service skills. Background in Cybersecurity threats and prevention preferred. Experience with APIs a plus. Industry certifications (CompTIA Network+, Security+, Microsoft, Cisco CCNA) preferred but not required. EDUCATION/EXPERIENCE Required: Associate's degree in information technology or related field, or equivalent hands-on experience. 2-4 years of IT support experience, including exposure to Windows Server, Active Directory, Office 365, and networking fundamentals. Preferred: Bachelor's degree in information technology or related field Experience within a manufacturing setting. OTHER SKILLS & ABILITIES Attendance is an essential job requirement defined as having regular, consistent, reliable, punctual and predictable attendance including the ability to work regular hours and shifts, overtime before and after shifts and on weekends. Ability to work as part of a team, including all related departments/plants or independently as required to achieve internal and external customer satisfaction. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. While performing the duties of the job the employee works in a manufacturing environment and may be exposed to fumes or airborne particles, moving mechanical parts and vibration. PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to talk or hear. The employee is frequently required to sit and use hands to touch, handle, or feel. The employee is occasionally required to stand, walk, reach with hands and arms, climb or balance and stoop, kneel, or crouch. The employee is occasionally required to lift up to 50 pounds. The vision requirements include close vision and ability to adjust focus. WORK AUTHORIZATION This position requires compliance with the Export Administration Regulations (“EAR”). Must be a “U.S. Person” as defined by all pertinent regulations and are required to show proof substantiating this upon being hired. OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties and/or responsibilities may change at any time with or without notice at the sole discretion of the Company.

Job DescriptionSalary: Company Profile: Alabama Ag Credit is a financial institution that provides financing for agriculture, agribusiness and rural real estate purchases and improvements. The institution is headquartered in Montgomery with ten offices that service the lower 40 counties of Alabama. With over $1.3 billion in assets, the institution is a cooperative and part of the nationwide Farm Credit System. MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS: Bachelors degree in Management Information Systems or related field or equivalent experience plus three (3) to five (5) years of experience in acquiring, maintaining and deploying information technology. MUST be eligible for the DoD Skillbridge Program as an active service member of the US MILITARY. JOB PURPOSE AND SCOPE: Provides daily computer help desk support for association staff and Board of Directors. Serve as the first point of contact for users seeking technical assistance. Identifies, investigates, researches, logs and prioritizes end-user questions and problems as well as recognizing, isolating and resolving desktop computer and network system problems. Escalates issues to appropriate technical, professional, or service personnel for repairs and follows up as required. Performs a variety of moderately complex computer and local area network hardware and software support duties; works under moderate supervision. Internally, this position has frequent interaction with Association executives, Board of Directors, managers, and co-workers. Externally, contacts include a wide variety of vendors, audit teams, and industry professionals, as well as representatives from the Farm Credit Bank of Texas, our funding bank and service provider. ESSENTIAL FUNCTIONS: Monitor and respond to user requests for technical assistance. Log all help desk interactions. Diagnose and resolve desktop computer software and hardware issues including network and phone connectivity issues. Research end-user questions using available information resources. Identify and escalate issues requiring urgent attention. Assist senior-level staff or management with the IT resources planning process. Research products and coordinates with vendors to stay abreast of evolving technologies to help assist with the development of association standards for equipment purchases to complement district network needs and establish cost-effective replacement practices for periodic replacement of equipment. Assist with managing, maintaining, and inventorying the IT assets and equipment of the Association. Track and manage IT assets, including inventory, procurement, and disposal. Ensure proper documentation, licensing, and compliance with organizational policies. Perform installation/maintenance of IT hardware and software resources Maintain records and databases containing information regarding licenses, warranties, and service agreements. Offer support and training to association employees in the use of computer hardware and/or software. Acts as a liaison between association employees and FCBT (service provider) or other providers of IT training or services. Assist senior-level staff or management in developing, implementing, and enforcing IT security policy and procedures including enhancement of our Cyber Risk Management plan. Coordinate disaster recovery planning and testing and assist senior-level staff or management in developing and maintaining business continuity procedures for the Association. Assist with enhancement of electronic workflows Assist management in the planning process by determining IT resource need and alternatives. Assist management in developing and maintaining written documentation of operating procedures for the technology department. Recommends to management systems modifications to reduce user problems and inefficiencies Create and maintain technical documentation, standard operating procedures, and knowledge base articles to facilitate efficient issue resolution and knowledge sharing. Conduct training sessions or create user guides to educate employees on IT systems, best practices, and security awareness. Assist users in leveraging technology effectively. All other duties as required. COMPETENCIES: Knowledge business system software Skilled in computer hardware/systems/network Knowledgeable in security Problem solving skills/analytical aptitude Intermediate skill in MS Office Excellent communication to both technical/non-technical audiences Works under minimal supervision ESSENTIAL SECURITY AND ADDITIONAL COMPLIANCE FUNCTIONS: Help to ensure that IT resources (data, applications, and infrastructure) are kept secure from unauthorized access and use. Report any security related concerns to senior Management. Participate in ongoing security related training as approved by management. Keep informed of and follow Standards and Procedures as presented in the ITS&P and the FCBT General Computer Controls. Work with IT compliance to ensure all assigned operational compliance responsibilities are carried out in an efficient manner and report any compliance concerns to senior At the discretion of Alabama Ag Credit, position may be offered at alternate titles and other business experience may be considered relevant. AA/EOE/M/F/D/V

Job DescriptionSalary: Helpdesk Technician I-II Montgomery, Alabama Job Title: Helpdesk Technician I-II Field Assistance Service (FAS) Program Must have an ACTIVE Secret-Level clearance Overview 3 Squared Technology Group is seeking a highly qualified Help Desk Technicians to join our dynamic team on the Field Assistance Service (FAS) Program in Montgomery, AL. The FAS team is responsible for providing 24/7/365 Help Desk Support for the Air Force and Department of Defense. 3 Squared Technology Group will utilize the following posting to collect resumes to fill a myriad of different positions within the FAS Team. These positions will include Team Leads, Shift Leads, Trainers, Technicians and Managers. FAS Team members will be expected to work to support 24-hour operations including day, swing and mid shift work schedules. RequiredQualifications: Associate degree preferred, or the equivalent combination of education, technical certifications, or training or work experience. 2-4 Years of telephone customer service or help desk experience. Familiar with Ticketing Software (i.e. Remedy). Experience in providing technical support and troubleshooting network, desktop and/or systems hardware and software. Excellent communication, business analytical and problem-solving/trouble shooting skills. Effective Customer Service and management skills/capabilities; including a demonstrated ability to work cross-functionally (internally) and/or externally. Strong English language skills (both written and verbal). Willing to work overtime, holidays and weekends when necessary. Must be a US Citizen, and currently possess an ACTIVE Secret-Level clearance and ability to maintain such clearance. Experience with one or more of the following programs is desired: Automated Civil Engineer System (ACES) Air Force Equal Opportunity Network (AF EONET) Aviation Resources Management System (ARMS) Cargo Movement Operations System (CMOS) Logistics Module (LOGMOD) Online Vehicle Interactive Management System (OLVIMS) Air Force Way (AFWay) Air Force Portal Essential duties and responsibilities include, but are not limited to: Provide help desk support for all supported applications via phone/email. Serve as the initial contact for reporting technical issues and answering questions regarding field user issues. Accurately diagnose client technical issues; gather the necessary information; and perform standard, preliminary research using all relevant available resources. Effectively implement the steps found in available resources by following the instructions to resolve field user issues. Escalate unresolved issues to Team Leads. Clearly and thoroughly document requests for assistance in ticket management system, and track incidents through to resolution/escalation (per client guidelines). Identify potential outages and other problems (via information gathering, ticket trends, etc.) and communicate the information to Team Leads in a timely manner. Maintain current knowledge of relevant technologies as assigned. Additional responsibilities as assigned by management. Provide guidance and work mentorship to less-experienced technicians. Additional Information: Must obtain and maintain a Secret level security clearance Must maintain DOD 8570 required certification, CompTIA Security+ or equivalent Must be able to work onsite as needed at government or contractor facility locations Must be compliant with DOD vaccination policies Company Benefits: Competitive health care package, vision, and dental, training expense, competitive PTO and Holidays. 3 Squared Technology Group is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class. Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

Job DescriptionSalary: JOB INFORMATION This is a permanent, full-time position with the Local Government Health Insurance Board, a state agency located in Montgomery, Alabama that administers a group health insurance program covering local government entities throughout the state. This is highly complex professional systems work in the areas of telecommunications systems, systems administration, network infrastructure, database management, and/or security & compliance. Incumbents may serve as lead workers over small teams or may provide specialized technical knowledge at the expert level. Incumbents in either role will be responsible for the highly complex assignments and are expected to be fully proficient in one or more recognized IT area. The employee may serve as a resource for technical expertise in a specialized area such as Network Operations, Virtual Servers, or Server Administration. Duties performed require a high level of technical competence. Individuals at this level are expected to stay current of new technologies to design and develop systems and solutions that will accommodate Board needs and work with Board managers to define long-range direction. MINIMUM REQUIREMENT Graduation from an accredited four-year college or university with a bachelors degree in information systems, computer science or a closely related field and Four (4) years of experience in the design, maintenance, or support of IT systems in one or more of the following specialty areas: Systems Administration Network Infrastructure (e.g., local/wide area network); or In lieu of a four-year degree, the LGHIB may consider a candidate with at least six years of equivalent work experience. JOB DUTIES AND RESPONSIBILITIES Assist in administering Windows Server environments, Active Directory, Azure cloud services, and Microsoft 365, including user accounts, groups, and security configurations through Group Policy (GPO). Support systems administration tasks for servers and desktops, including storage, backups, patching, and ensuring reliable operations. Help manage virtual server environments, including VM provisioning, snapshots, and host performance monitoring. Assist with firewall configuration and contribute to cybersecurity initiatives to protect organizational systems. Monitor and troubleshoot LAN/WAN networks under the guidance of the Network Administrator, including TCP/IP, DNS, DHCP, VLANs, VPNs, routing, switching, wireless and Cisco SD-WAN or equivalent technologies. Provide timely technical support by diagnosing and resolving IT issues for staff and end-users. Demonstrate strong organizational skills, multitasking ability, and effective communication within a team environment. Maintain accurate documentation of IT systems, configurations, and operational procedures. Research and recommend hardware and software solutions for VoIP and LAN, considering cost-effectiveness and long-term efficiency. Stay current with emerging technologies through training, certifications, and professional development. Perform other related duties as assigned. The Local Government Health Insurance Board is an Equal Opportunity Employer. Local Government Health Insurance Board Policy on Accepting College Coursework, Post-Secondary and Advanced Degrees Specific college coursework required for a job, as well as Bachelors, graduate, post graduate, and doctoral degrees will be accepted from the schools accredited by any of the six regional accreditation associations in the United States: Southern Association of Colleges and Schools (SACS) Middle States Association of Colleges and Schools (MSA) Northwest Commission on Colleges and Universities (NWCCU) North Central Association of Colleges and Schools The Higher Learning Commission (NCA-HLC) New England Association of Schools and Colleges Commission on Institutions of Higher Education (NEASCCIHE) Western Association of Schools and Colleges Accrediting Commission for Senior Colleges and Universities (WASC-ACSCU) Coursework or degrees from schools that have not been accredited by a regional accreditation association will be accepted if a regionally accredited school considers the coursework or degree to be an acceptable prerequisite for admission to an advanced degree program. Note: This policy is subject to change.

자격요건 Requirements - 컴퓨터 공학 및 관련학과 졸업자 Bachelor's degree relevant computer science - 취업에 결격 사유가 없으신 분 [ 영주권/시민권자, 합법적인 신분으로 미국내 거주자 ] I-9 eligibility 직무 내용 Job description - PC 및 생산 현장 전산 장비 관리 ( H/W, S/W, Network ) & 유지보수 Set up and maintain the computers or equipment in the production floor - 사내 시스템 개발/유지보수 Internal software development - Database & Network 기본 이해 Comprehension regarding database and network - Visual Studio C#, Oracle ( SQL, PL/SQL ) 우대 Prefer the relavant experience in Visual Studio C#, Oracle ( SQL, PL/SQL ) - Access & CCTV System 관리 Manage security access and CCTV system

The IT Specialist II position in Information Technology is responsible for providing system and technical support to users; assisting users to maximize technology benefits; recommending and implementing system and technology solutions and improvements; troubleshooting systems and technology; and automating organizational tasks.

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

Are you passionate about delivering exceptional technical support and solving complex challenges? TechFlow Inc. is seeking dedicated and skilled Help Desk Support professionals to join our dynamic team. In this role, you'll provide crucial Tier II and III support for the Enterprise Logistics Readiness Portfolio, encompassing the Cargo and Personnel Movement (CPM) Systems, ensuring seamless operations during regular business hours and offering reliable “on-call” assistance after-hours. If you thrive in a fast-paced environment and have a knack for diagnosing and resolving intricate issues, we want to hear from you. Join TechFlow Inc. and be a vital part of our mission to provide outstanding technical support and service excellence. Key Responsibilities Deliver comprehensive technical assistance for the Enterprise Logistics Readiness Portfolio and Cargo Personnel Movement Systems. Provide expert Tier II and III support to resolve complex technical issues, troubleshoot system problems, and ensure high-quality service delivery both during business hours and through on-call after-hours support. Monitors discrepancy reports as tracked in approved tools to provide possible workarounds and improvement to assist field users. Documents problem resolutions on both functional and engineering solutions, and provide a monthly analysis report that includes metrics on trouble call data, trends, and a cumulative analysis. Develop and maintain problem resolution solution sets on all fielded/identified software defects. Researches software, documentation, procedural problems, and network related connectivity issues and provides coordinated resolution to the requester and/or requesting agency. Writes query scripts to retrieve information and provide reports as needed. Review and provide inputs to software designs. Assists in identifying and troubleshooting SDC compatibility issues with CPM FoS. Supports Help Desk Level II escalations to Level III. Serves as the focal point to coordinate with the Defense Automatic Addressing System (DAAS) and/or approved platform specified by the government to resolve operational issues. Requirements High school diploma or GED Required years of experience as detailed below. General work experience may be substituted for education. Junior level: HS + 4 years of experience or Bachelor's + 1 year of experience. Journeyman level: HS + 8 years of experience, BS + 3 years of experience. Senior level: BS + 7 years of experience, MS + 3 years Proven experience with Tier II and III support, including proficiency in troubleshooting hardware and software issues, operating systems, and network configurations. Excellent verbal and written communication skills, with the ability to convey technical information clearly to non-technical users. A customer-focused mindset with a commitment to delivering high-quality support and ensuring user satisfaction. Experience with the following tools: Jira, Jira Service Management, Confluence, Remedy, Microsoft Office Suite. Certifications: (411) Technical Support Specialist-Intermediate per DoD 8140.03M; Active DoD Secret Clearance, US Citizenship is Required. Desired Qualifications Knowledgeable in DoD cargo movement and transportation processes. Knowledgeable in AF vehicle fleet management and operations processes. #techflow Benefits Founded in 1995 at the start of the dot-com revolution, TechFlow helped large commercial clients such as DreamWorks, Toshiba, MGM, and others modernize their business systems. Today, with deep operational roots in the bi-coastal innovation hubs of California and Washington DC, TechFlow continues as a leader in applying innovative engineering, technology, integration solutions, and support services to the Federal Government's most demanding mission and business challenges. Our culture thrives on out-of-the-box thinking and the unique powerful entrepreneurial expressions of our employee-owners. As a 100% employee-owned company, we have a shared expectation of commitment, accountability, and responsibility driven by a culture that embraces innovation and new ideas. Our goal is not to do what has been done, but to do it better. TechFlow has four principal lines of business: Platform Services, Digital Services, Base Operations and Energy and Mobility Solutions. Our company has a strong track record of successful contracts in both areas and encourages cross-collaboration. TechFlow, Inc is 100% employee-owned. Come make a difference in a job that contributes to your future and helps us build an agile workplace! Employee stock ownership plan (ESOP) - Pride in being an employee-owner and annual employer contribution (per plan guidelines) 401k plan with Roth option. Eligibility for an employer match. Immediate vesting Paid time off Holidays - 11 paid holidays per year Comprehensive medical, dental, and vision plans Company-paid Life & AD&D insurance plan Employee Assistance Program Wellness Resources Company-paid training and development program Voluntary benefits include: Life & AD&D Insurance for employee, spouse, and children Short-term and long-term disability (per plan guidelines) Legal Shield and Identity Theft protection plans Pet Insurance

Help Desk Technician (HDA) FAS The Field Assistance Services (FAS) team is located at Gunter AFB, Alabama. It is a high-ops tempo support service desk responsible for providing 24/7/365 help desk support for a multitude of Air Force systems and serves as the initial contact for reporting technical issues for field users worldwide. FAS Team members will be expected to support 24-hour operations. Responsibilities: ▪ Provide help desk support for all supported applications via phone/email. ▪ Troubleshoot/diagnose customer technical issues using all available resources, ▪ Collect necessary information from customers to effectively escalate unresolved issues if needed. ▪ Thorough documentation within Remedy Ticket Management System. ▪ Provide Cradle-to-Grave follow-through on tickets ensuring attention to detail. ▪ Maintain current knowledge of relevant technologies. ▪ Additional responsibilities as assigned by management. Required Skills/Abilities: ▪ Two + years providing effective customer service or help desk support to external customers. ▪ Experience in providing technical support and troubleshooting network, desktop and/or systems hardware and software. ▪ Excellent communication and problem-solving/trouble shooting skills. ▪ Willing to work overtime, holidays, and weekends when necessary. ▪ Must be a U.S. Citizen and be able to obtain and maintain a Secret-Level clearance. ▪ Excellent verbal and written communication skills. ▪ Excellent interpersonal and customer service skills. ▪ Excellent time management skills and attention to detail. ▪ Ability to prioritize tasks and to delegate them when appropriate. ▪ Ability to function well in a high-paced and at times stressful environment. ▪ Strong analytical and problem-solving skills. Desired Skills/Experience: ▪ Associate degree preferred, or the equivalent combination of education, technical certifications, training, or work experience. ▪ Experience using/supporting one or more of the below systems: ▪ Business and Enterprise System Product Innovation (BESPIN) applications ▪ Cargo Movement Operations System (CMOS) ▪ Logistics Module (LOGMOD)

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

SUMMARY/OBJECTIVE The IT Support Specialist II provides helpdesk support and serves as a bridge between frontline helpdesk technicians and the network/system administration team. This role provides advanced technical support to end-users, assists with maintaining IT infrastructure, and participates in the administration of network, server, and security systems. The IT Support Specialist II is expected to resolve escalated technical issues, contribute to system stability, and support project implementation under the guidance of supervisor personnel. ESSENTIAL DUTIES & RESPONSIBILITIES Provide Tier 2/Tier 3 technical support for escalated helpdesk tickets, including hardware, software, and network-related issues. Assist with system and network administration tasks, including user account management, patching, inventory management, and routine maintenance. Perform advanced troubleshooting for workstations, servers, switches, firewalls, printers, and enterprise applications. Monitor system and network performance, escalating critical issues to supervisors as needed. Participate in IT infrastructure projects (system upgrades, network enhancements, migrations, etc.). Maintain accurate documentation of system configurations, procedures, and troubleshooting steps. Collaborate with helpdesk staff to provide training and mentorship, raising the overall skill level of the support team. Ensure compliance with IT policies, security best practices, and company standards. Perform other related duties as assigned. QUALIFICATIONS Strong troubleshooting skills across hardware, software, and networking. Familiarity with virtualization (VMware/Hyper-V, vCenter, etc.), backups, and endpoint security tools (EDR). Excellent communication and customer service skills. Background in Cybersecurity threats and prevention preferred. Experience with APIs a plus. Industry certifications (CompTIA Network+, Security+, Microsoft, Cisco CCNA) preferred but not required. EDUCATION/EXPERIENCE Required: Associate's degree in information technology or related field, or equivalent hands-on experience. 2-4 years of IT support experience, including exposure to Windows Server, Active Directory, Office 365, and networking fundamentals. Preferred: Bachelor's degree in information technology or related field Experience within a manufacturing setting. OTHER SKILLS & ABILITIES Attendance is an essential job requirement defined as having regular, consistent, reliable, punctual and predictable attendance including the ability to work regular hours and shifts, overtime before and after shifts and on weekends. Ability to work as part of a team, including all related departments/plants or independently as required to achieve internal and external customer satisfaction. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. While performing the duties of the job the employee works in a manufacturing environment and may be exposed to fumes or airborne particles, moving mechanical parts and vibration. PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to talk or hear. The employee is frequently required to sit and use hands to touch, handle, or feel. The employee is occasionally required to stand, walk, reach with hands and arms, climb or balance and stoop, kneel, or crouch. The employee is occasionally required to lift up to 50 pounds. The vision requirements include close vision and ability to adjust focus. WORK AUTHORIZATION This position requires compliance with the Export Administration Regulations (“EAR”). Must be a “U.S. Person” as defined by all pertinent regulations and are required to show proof substantiating this upon being hired. OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties and/or responsibilities may change at any time with or without notice at the sole discretion of the Company.

The Information Technology Specialist I position in Information Technology is responsible for installing, troubleshooting, repairing and maintaining hardware; providing advanced support for a wide variety of software applications; and completing helpdesk requests in a timely manner in a high-paced environment.

Are you passionate about delivering exceptional technical support and solving complex challenges? TechFlow Inc. is seeking dedicated and skilled Help Desk Support professionals to join our dynamic team. In this role, you'll provide crucial Tier II and III support for the Enterprise Logistics Readiness Portfolio, encompassing the Cargo and Personnel Movement (CPM) Systems, ensuring seamless operations during regular business hours and offering reliable "on-call" assistance after-hours. If you thrive in a fast-paced environment and have a knack for diagnosing and resolving intricate issues, we want to hear from you. Join TechFlow Inc. and be a vital part of our mission to provide outstanding technical support and service excellence. Key Responsibilities * Deliver comprehensive technical assistance for the Enterprise Logistics Readiness Portfolio and Cargo Personnel Movement Systems. * Provide expert Tier II and III support to resolve complex technical issues, troubleshoot system problems, and ensure high-quality service delivery both during business hours and through on-call after-hours support. * Monitors discrepancy reports as tracked in approved tools to provide possible workarounds and improvement to assist field users. * Documents problem resolutions on both functional and engineering solutions, and provide a monthly analysis report that includes metrics on trouble call data, trends, and a cumulative analysis. * Develop and maintain problem resolution solution sets on all fielded/identified software defects. * Researches software, documentation, procedural problems, and network related connectivity issues and provides coordinated resolution to the requester and/or requesting agency. * Writes query scripts to retrieve information and provide reports as needed. * Review and provide inputs to software designs. * Assists in identifying and troubleshooting SDC compatibility issues with CPM FoS. * Supports Help Desk Level II escalations to Level III. * Serves as the focal point to coordinate with the Defense Automatic Addressing System (DAAS) and/or approved platform specified by the government to resolve operational issues.

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military