Information technology technician jobs in New Mexico - 584 jobs

The Kirtland C4 Team is seeking a Client Support Technician to work at Kirtland Air Force Base in Albuquerque, NM. This Tier 1 service desk position is responsible for answering calls, logging incidents in the ticketing system, and providing customers with rapid and accurate answers and information. This will require the individual to possess an IT background, so he or she can assist customers in troubleshooting and resolving problems. The ability to interface well with customers at various levels of seniority in a variety of different fields is essential to success in this position, as are excellent written and verbal communication skills. The ability to adapt well to diverse environments and work collaboratively in a dynamic team setting. Responsibilities Answer user calls, emails, and trouble tickets to provide general user support related to their IT equipment or other needs. Creates, updates and closes out help desk tickets Works with other Tier 1 and Tier II Support staff to ensure proper hand-off of tickets for prompt resolution and if needed escalation Maintains required documentation of Tier 1 processes and SOPs Qualifications Experience/Skills Familiarity with the Windows Operating system and Microsoft Office Suite Familiarity with creating/updating Remedy tickets is preferred Familiarity with troubleshooting printers and multi-function devices Familiarity with the setup of Video Teleconferencing systems Familiarity with the configuration and operational support of Apple iOS and other approved wireless broadband device types Familiarity with Account Permissions/Provisioning Experience in computer hardware support, troubleshooting, and imaging for classified and unclassified systems Adaptability in learning and supporting new software Must possess refined critical thinking skills, should be a self-starter, multi-task capable, and adaptive to a dynamic environment. Excellent written and verbal communication skills. May direct the activities of other team members, diplomatic, dependable, and reliable. Prior experience in a government consulting services environment is preferred Education/Certification Required Minimum DoD 8570 IAT Level I (A+ CE, CCNA-Security, CND, Network+ CE, or SSCP) certification required Ability to obtain a Customer Service Representative (CSR) certification within 90 days of assignment. CMIT's flexible education and professional advancement program can ease or eliminate the cost of ongoing education and certification prep/exam, subject to company policy. Clearance Required Minimum Secret clearance is required.

Citizant is a leading provider of professional IT services to the U.S. government. We seek to address some of our country's most pressing challenges in the areas of Agile application development, Enterprise Data Management, Enterprise Architecture, and Program Management support services - focusing on the U.S. Departments of Homeland Security and Treasury. We strive to hire only ethical, talented, passionate, and committed "A Players" who already align with the company's core values: Drive, Excellence, Reputation, Responsibility, and a Better Future. No matter how large we grow, Citizant will retain its collaborative, supportive, small-company culture, where successful team effort to address external and internal customer challenges is valued above all individual contributions. Job Description Position Summary: The IT Service Desk Ticketing System Administrator is responsible for the configuration, administration, and optimization of the enterprise IT Service Desk management platform. This role ensures reliable and efficient operation of all Service Desk-related systems, including Ivanti Service Manager, Ivanti Voice Server, Ivanti Asset Manager, and Ivanti Change Manager. The ideal candidate will combine technical expertise in IT service management tools with a strong understanding of database architecture, data integrity, and ITIL-aligned service workflows. This position plays a key role in maintaining system performance, data accuracy, and user experience for enterprise-wide Service Desk operations. Primary Responsibilities Administer, configure, and maintain the Ivanti Service Manager platform to support incident, problem, change, and asset management workflows. Manage Ivanti Voice Server, Asset Manager, and Change Manager components to ensure seamless Service Desk operations. Design, maintain, and optimize data schemas and database structures within the ticketing system to ensure consistency and referential integrity. Develop and implement dashboards, reports, and analytics to support operational visibility, performance tracking, and SLA management. Customize and enhance ticketing workflows, forms, and automations to align with evolving business and ITIL process requirements. Collaborate with Service Desk Leads, Network and Systems Engineers, and management teams to integrate service management tools with other enterprise platforms. Manage user accounts, permissions, and security controls to maintain compliance with DHS and organizational policies. Troubleshoot system and data issues, performing root cause analysis and implementing corrective actions. Coordinate upgrades, patches, and version migrations with minimal disruption to operations. Create and maintain documentation for system configurations, data structures, workflows, and administrative procedures. Provide user support and training for Service Desk staff and system stakeholders. Qualifications Required Qualifications Certification or equivalent verifiable experience in the administration and management of Ivanti IT Service Desk system or similar enterprise ticketing systems. Extensive experience designing and administering databases, including data schema and relationship modeling that ensures referential integrity. Hands-on experience with Ivanti Service Manager, Ivanti Voice Server, Ivanti Asset Manager, and Ivanti Change Manager (required). Strong understanding of ITIL-based service management processes (incident, change, problem, and asset management). Ability to develop custom dashboards, forms, workflows, and reporting functions within a Service Management platform. Excellent analytical, documentation, and troubleshooting skills. U.S. Citizenship required and ability to obtain or maintain a DHS Public Trust clearance (Secret preferred). Preferred Qualifications Ivanti Certified Administrator or equivalent vendor certification. Experience with SQL-based data analysis, report generation, or business intelligence tools. Knowledge of API integrations, automation scripting, or system customization within ITSM platforms. Prior experience supporting IT Service Desk systems in a federal or large enterprise environment. Familiarity with change control, asset lifecycle management, and configuration management database (CMDB) concepts. Education: Bachelor's degree in a related field. Clearance Requirement: U.S. Citizenship is required to be considered Active Public Trust or have the ability to obtain one. Salary Range: The expected pay range for this position is up to $80,000 yearly. The exact pay rate will vary based on skills, experience, and location. Citizant offers a competitive benefits package, including: Medical, dental, and vision insurance 401(k) Generous PTO Company-paid life and disability insurance Flexible Spending Accounts (FSA) Employee Assistance Program (EAP) Tuition Assistance & Professional Development Program Additional Information Citizant strives to be an employer of choice in the Washington metropolitan area. Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits, as well as the opportunity for personal and professional development. Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

The AV/IT Technician is responsible for the setup, operation, maintenance, and troubleshooting of audio-visual (AV) and information technology (IT) systems. This role ensures that all technical aspects of presentations, events, and daily operations run smoothly and efficiently. The AV/IT Technician also supports staff and guests with technical issues, ensuring a seamless and positive experience. Key Responsibilities: Audio-Visual Responsibilities: Set up, operate, and maintain AV equipment, including projectors, microphones, speakers, video conferencing systems, and lighting. Assist with the installation and configuration of AV systems for meetings, conferences, and events. Ensure proper operation and quality of sound, video, and lighting during events. Perform routine maintenance and inspections of AV equipment, troubleshooting and resolving issues as needed. Collaborate with event coordinators and clients to meet their technical requirements. Information Technology Responsibilities: Provide technical support for hardware, software, and network-related issues for staff and guests. Install, configure, and maintain IT equipment such as computers, printers, and networking devices. Monitor and maintain IT systems, ensuring secure and efficient operation. Assist in the implementation of new technology solutions or upgrades. Ensure compliance with data security protocols and IT policies. Additional Duties: Document technical procedures, configurations, and troubleshooting steps. Maintain inventory of AV/IT equipment and manage repairs or replacements. Train staff on the use of AV/IT systems and software as needed. Stay updated on industry trends and advancements in AV and IT technologies. Qualifications: Proven experience in AV and/or IT support roles, preferably in the hospitality or events industry. Strong knowledge of AV systems, video conferencing platforms, and IT infrastructure. Familiarity with operating systems (Windows, mac OS), network configurations, and basic IT troubleshooting. Excellent problem-solving skills and attention to detail. Physical Requirements: Ability to lift and move equipment weighing up to 50 lbs. Comfortable with extended periods of standing, walking, and working in various event environments.

Low Voltage IT Technician JobID: 1473 Technology/Low Voltage IT Tech Date Available: 02/02/2026 Additional Information: Show/Hide LOVINGTON MUNICIPAL SCHOOLS Low Voltage IT Technician General Job Description: The IT Low Voltage Technician supports the school district's technology infrastructure by installing, maintaining, and troubleshooting low voltage systems including data, voice, video, and security cabling. This position ensures that all structured cabling systems are installed to current standards and contribute to the reliable operation of district-wide technology systems that support learning, communication, and safety. Qualifications: * High school diploma or GED * New Mexico ES-3J * Ability to work with large numbers of co-workers, students, and staff and maintain a positive attitude. * Valid New Mexico driver's license * Such alternatives to the above qualifications as the Superintendent may find appropriate and acceptable. Essential Duties and Responsibilities: * Manage assigned workorders in a timely manner * Manage tasks to avoid disrupting classroom instruction * Working knowledge of industry standards such as TIA/EIA, BICSI, and NEC for low voltage wiring * Attend training workshops required by the District to keep abreast of current trends, new developments in the industry * Install, terminate, and test low voltage cabling (Cat5e, Cat6, fiber optic, coaxial, etc.) for data, voice, video, and security systems. * Perform regular inspections and testing of cabling infrastructure to ensure system integrity and performance. * Coordinate the installation and relocation of network equipment including switches, wireless access points, and surveillance cameras. * Read and interpret blueprints, schematics, and technical drawings related to low voltage systems. * Maintain accurate records of installations, service requests, repairs, and inspections. * Coordinate with IT staff, vendors, contractors, and school personnel to support ongoing and future technology projects. * Ensure all work complies with applicable codes, standards, and safety regulations. * Troubleshoot and resolve connectivity issues related to cabling and physical network connections. * Assist in the deployment and maintenance of VoIP phone systems and classroom A/V equipment as needed. * Provide input on design and improvement of the district's low voltage infrastructure. Additional Duties and Responsibilities: * Assist with technology-related moves, additions, and changes throughout the district. * Support the installation and maintenance of intercom, bell, and paging systems. * Participate in school safety initiatives involving surveillance and access control systems. * Maintain tools, equipment, vehicle, and inventory of cabling materials. * Respond to emergency service calls outside regular hours as required. * Perform other duties as assigned by the Technology Director or other supervisory personnel. Physical Requirements: Sitting, standing, lifting and carrying (up to 50 pounds), climbing stairs, reaching, squatting, kneeling, and moving light furniture may be required. Safety & Health: * Knowledge of universal hygiene precautions. * Knowledge and training in first aid procedures required for handling athletic related injuries. Equipment/Material Handled: Must know how to properly operate or be willing to learn to operate all multimedia equipment including current technology. Hand tools, equipment, ladders, platforms, trucks, scissor lift, man lift and other tools particular to this trade skill. Work Environment: The work environment varies greatly in the place of work from working in a building alone to working in school facilities with large numbers of people. Conditions range from working outside in the extreme hot of the summer, to comfortable building, to working outside in very cold temperatures. Work schedule will depend on assignment. Flexibility and patience are required. Must be self-motivated and able to complete job assignment without direct supervision. Must be able to work under stressful conditions. Must be able to work within various degrees of noise, temperature, and air quality. Interruptions of work are routine. SALARY: Technology Salary Schedule Level IV

Click on "Learn more about this agency" button below for IMPORTANT additional information. Positions may be filled as permanent, temporary or term with a full-time work schedule. This is a Direct Hire Solicitation. This public notice is to gather applications that may or may not result in a referral or selection. Summary Click on "Learn more about this agency" button below for IMPORTANT additional information. Positions may be filled as permanent, temporary or term with a full-time work schedule. This is a Direct Hire Solicitation. This public notice is to gather applications that may or may not result in a referral or selection. Overview Help Accepting applications Open & closing dates 12/22/2025 to 12/21/2026 Salary $52,727 to - $139,684 per year Pay scale & grade GS 9 - 14 Locations Few vacancies in the following locations: Eielson AFB, AK Elmendorf AFB, AK Little Rock AFB, AR Davis Monthan AFB, AZ Show morefewer locations (65) Luke AFB, AZ Beale AFB, CA Edwards AFB, CA Los Angeles, CA March AFB, CA Travis AFB, CA Vandenberg AFB, CA Cheyenne Mountain AFB, CO Colorado Springs, CO Peterson AFB, CO Dover AFB, DE Cape Canaveral, FL Cape Canaveral AFS, FL Eglin AFB, FL Homestead AFB, FL Hurlburt Field, FL Patrick AFB, FL Tyndall AFB, FL Dobbins AFB, GA Moody AFB, GA Robins AFB, GA Camp H.M. Smith Marine Corp Base, HI Hickam AFB, HI Mountain Home AFB, ID Scott AFB, IL Barksdale AFB, LA Hanscom AFB, MA Andrews AFB, MD Linthicum Heights, MD Selfridge ANG Base, MI Whiteman AFB, MO Columbus AFB, MS Minot AFB, ND Offutt AFB, NE New Boston, NH McGuire AFB, NJ Cannon AFB, NM Kirtland AFB, NM Nellis AFB, NV Niagara Falls, NY Wright-Patterson AFB, OH Youngstown, OH Youngstown, OH Norman, OK Tinker AFB, OK Charleston, SC Shaw AFB, SC Arnold AFB, TN Dyess AFB, TX Fort Sam Houston, TX Goodfellow AFB, TX Kelly AFB, TX Lackland AFB, TX Laughlin AFB, TX Randolph AFB, TX Hill AFB, UT Alexandria, VA Arlington, VA Dahlgren, VA Fort Eustis, VA Langley AFB, VA Pentagon, Arlington, VA Fairchild AFB, WA McChord AFB, WA Warren AFB, WY Remote job No Telework eligible No Travel Required Not required Relocation expenses reimbursed No Appointment type Multiple Work schedule Full-time Service Competitive Promotion potential 14 Job family (Series) * 2210 Information Technology Management Supervisory status No Security clearance Not Required Drug test No Financial disclosure No Bargaining unit status No Announcement number AFPCDHA-12857027-GS2210 Control number 852981200 This job is open to Help The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. Clarification from the agency This public notice is to gather applications that may or may not result in a referral or selection. Duties Help * Duties and responsibilities vary and may increase according to grade level * Utilize knowledge of IT principles, methods and security regulations and policies to carry out established base-wide policy to administer the INFOSEC (also known as COMPUSEC) program. * Implement procedures to ensure protection of information transmitted to the installation, among organizations on the installation, and from the installation on the local or wide area networks, the world-wide-web, or other communications modes. * Administer the Communications Security (COMSEC) program. Control and protect all cryptographic material and administer the Cryptographic Access Program (CAP). * Conduct semi-annual functional reviews of all COMSEC user accounts, inspecting COMSEC facilities, reviewing procedures, and auditing all cryptographic holdings. * Administer the COMPUSEC Program and protect Information Technology (IT) assets against unauthorized, accidental, or deliberate modification, disclosure, and destruction of data. Requirements Help Conditions of employment * Please read this Public Notice in its entirety prior to submitting your application for consideration. * U.S. Citizenship is required * Males must be registered for Selective Service, see *********** * Total salary varies depending on location of position * If authorized, PCS will be paid IAW JTR and AF Regulations. If receiving an authorized PCS, you may be subject to completing/signing a CONUS agreement. More information on PCS requirements, may be found at: ***************************************** * Recruitment incentives may be authorized * Position may be subject to random drug testing * Employee may be required to work other than normal duty hours, to include evenings, weekends and/or holidays * Shift work and emergency overtime may be required * Employee must maintain current certifications * A security clearance may be required * Disclosure of Political Appointments * Full/part-time employees occupying direct childcare positions are eligible for discounts IAW DAF AFSVC/CC Memo, 30 Sep 22; first child 100% / each additional child 25%. Other assigned CYP and FCC personnel are eligible for 25% discount. Qualifications In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Individual Occupational Requirements for Information Technology (IT) Management Series, 2210 (Alternative A). BASIC REQUIREMENTS: Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. GS-09: Master's degree or equivalent graduate degree or two full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree GS-11: Ph.D. or equivalent doctoral degree or three full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree OR For grade levels 9 through 14, your resume must reflect information technology related experience in the federal service or private or public sector demonstrating the following four competencies: a) Attention to Detail - Is thorough when performing work and conscientious about attending to detail; b) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services; c) Oral Communication - expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately AND d) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. SPECIALIZED EXPERIENCE: In additional to the basic requirements above, applicants for the GS-9 and above must meet the one year of specialized experience listed below. For GS-9: One year of specialized experience equivalent to the GS-07 that demonstrated knowledge of computer requirements and techniques in carrying out project assignments consisting of several related tasks, such as development of minor modifications to parts of a system on the basis of detailed specifications provided. The assignments must have shown completion of the following, or the equivalent: Analysis of the interrelationships of pertinent components of the system; planning the sequence of actions necessary to accomplish the assignment; and personal responsibility for at least a segment of the overall project. For GS-11: One year of specialized experience equivalent to the GS-09 that demonstrated accomplishment of computer project assignments that required a range of knowledge of computer requirements and techniques. For example, experience in developing modifications to parts of a system that required significant revisions in the logic or techniques used in the original development. Accomplishments, in addition to those noted for the GS-9, normally involve the following, or the equivalent: Knowledge of the customary approaches, techniques, and requirements appropriate to an assigned computer applications area or computer specialty area in an organization; planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls; and adaptation of guidelines or precedents to the needs of the assignment. For GS-12: One year of specialized experience equivalent to the GS-11 level that demonstrated experience in planning, analyzing, acquisition, designing, developing, implementing, quality assurance, configuration, integrating, maintenance testing, operational integrity, and/or management of systems used. For GS-13: One year of specialized experience equivalent to the GS-12 that demonstrated experience in providing technical expertise on architecture, acquisition, certification and accreditation, systems tailoring for an organization mission; planning, organizing and managing the IT requirements and assessing long and short-term IT integration and migration capabilities; planning current and future system architecture requirements. For GS-14: One year of specialized experience equivalent to the GS-13 that demonstrated experience in serving as senior IT specialist and consultant to senior management in support of organization wide IT policy, budget and plans for systems development, acquisition, installation, operation and maintenance; planning, organizing, and overseeing the activities of the IT organization and reviewing policies, procedures, mission objectives and organization design for the staff; serving as the recognized authority in the analysis and direction of IT programs and issues; and in researching, interpreting, analyzing and applying operations and security guidance. Click on the following link to view occupational requirements for this position: ************************************************************************************************************************************************************************************ KNOWLEDGE, SKILLS AND ABILITIES (KSAs): 1. Knowledge of Information Technology principles, concepts, practices, systems software, database software, and immediate access storage technology to carry out activities. 2. Ability to assess and advise on a variety of sources and procedures and methods for systems and applications. 3. Knowledge of system requirements and techniques for planning current and future system architecture requirements. 4. Knowledge of commonly applied principles, concepts, and methodologies, operating characteristics and capabilities of systems, media, equipment, and related software systems, processes and procedures. PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education IF USING EDUCATION TO QUALIFY: If position has a positive degree requirement or education forms the basis for qualifications, you MUST submit transcriptswith the application. Official transcripts are not required at the time of application; however, if position has a positive degree requirement, qualifying based on education alone or in combination with experience; transcripts must be verified prior to appointment. An accrediting institution recognized by the U.S. Department of Education must accredit education. Click here to check accreditation. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Additional information For Direct Hire (DHA) Positions: This is a Direct Hire Public Notice, under this recruitment procedure applications will be accepted for each location/ installation identified in this Public Notice and selections are made for vacancies as they occur. There may or may not be actual/projected vacancies at the time you submit your application. Interagency Career Transition Assistance Program (ICTAP): For information on

Goodwill Industries of New Mexico is looking for an IT Technician I. This is a great opportunity for an entry to mid-level help desk technician who is looking to grow and work in a fast-paced, expanding environment. The ideal candidate will be a professional, energetic problem-solver with experience in Windows Desktop and office 365. Success isn't about working hard; it's about working smart and with a 38-hour work week you'll be able to fuel your passion for IT while genuinely helping our community. Benefits offered: Paid Time Off, Paid Holidays, Dental, Vision & Medical Coverage, 403b Retirement Plan, work-life balance and more. Base Pay starting at $18.50/hr, depending on experience. Position Summary: Serves as the first line of response to requests for various hardware, software, peripheral, and networking technical assistance. This position will troubleshoot and solve routine issues, build and manage workstations and equipment and maintain documentation. Essential Duties and Responsibilities: * Adherence to the attendance and punctuality policies of Goodwill. * Exhibit excellent customer service skills as related to your position. * Monitor and respond quickly to incoming requests relate to IT issues. * Respond to requests for technical assistance over the phone, email or via a ticketing system. * Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance. * Maintain user PCs, including upgrades and configuration as needed. * Resolve basic problems while referring more complex problems to intermediate and/or senior level. * Troubleshoot to resolve system related problems, coordinate with vendors and the IT Manager regarding user support and problem resolution. Keep documentation of all issues, pending and resolved. * Ensure HIPAA compliance. * Maintain confidentially of all privileged information. * Perform other incidental and related duties as required and assigned. Requirements * Knowledge of Windows 11 Support experience. * Knowledge of Computer imaging software. * Experience working in an IT helpdesk environment. * Knowledge of and compliance with all safety policies and procedures. * Knowledge of a variety of software, technologies, and applications. * Skill in system troubleshooting and problem-solving. * Ability to exhibit excellent customer service skills. * Ability to read, write and understand English. * Ability to carry out instructions in verbal and written format. * Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds and people with disabilities. * Ability to work independently and demonstrate time management skills. * Ability to handle multiple tasks and meet deadlines. * Ability to travel when needed across several locations within New Mexico. * Must possess and maintain a valid New Mexico Driver's License Physical Demands and Work Environment: While performing the duties of the job, the employee is regularly required to use hands, fingers, handle, or feel; reach with hands and arms; see, talk and hear. The employee is frequently required to sit, walk, and stand. The employee is occasionally required to stoop, kneel, crouch, crawl and lift/move up to 25lbs and may occasionally be exposed to outside weather conditions. Specific vision requirements include close vision, distance vision, color vision, and depth perception. Travel as required. Minimum Qualifications: The requirements listed below are representative of the knowledge, skills, and or abilities required for the position. Individuals must be able to pass a criminal background check and drug test. Individuals must have a valid New Mexico driver's license, liability insurance, insurability under the agency insurance carrier, dependable vehicle and a clean driving record. * High school diploma or equivalent. * One year related work experience in help desk environment preferred. * One year Windows environment preferred. Salary Description $18.50/hr

Big challenges need bold thinkers. If you're someone who sees problems as opportunities, you'll thrive here. RESPEC is 100% employee-owned, which means we take ownership of every challenge. Here, your ideas drive real solutions. Since 1969, we've tackled complex challenges in energy transition, infrastructure resilience, digital transformation, and sustainability. At RESPEC, you'll work alongside clients to take on critical problems. Depending on your expertise, you might design infrastructure in remote locations, develop renewable energy solutions for global projects, or apply data-driven technology to improve mining and water systems. We bring deep technical knowledge, real-world experience, and a commitment to work that matters. If you're looking for a place where your contributions have real impact, you'll fit right in. We do not accept unsolicited resumes from third-party recruiters. Job Description As a Junior System Administrator (Tier II/Tier III), with our Federal partner you will provide advanced end-user and workstation/server support for complex issues that exceed Tier I scope. You will troubleshoot across Windows, mac OS, and Linux, support specialized lab applications, administer accounts and policies in Active Directory and related systems, and ensure timely ticket resolution and exceptional customer service. You will collaborate closely with security, networking, and engineering teams to uphold stringent security and operational requirements. What You'll Do Resolve complex incidents and requests escalated from Tier I, spanning OS, application, hardware, and network/connectivity issues. Deliver technical support via in-person deskside, phone, chat, and email, meeting or exceeding SLAs. Administer and manage user accounts, groups, GPOs, and security settings in Active Directory/Azure AD and related identity systems. Support endpoint and workstation lifecycle: imaging, deployment, configuration, patching, and vulnerability remediation. Install, configure, and troubleshoot computer and operational technology hardware, peripherals, and lab-specific devices; coordinate warranty/field service as needed, including BIOS configuration, basic operational issues (motherboard, devices) Maintain and support custom and COTS applications, including license management and version upgrades in coordination with app owners. Use enterprise ITSM (e.g., ServiceNow) to triage, document, escalate, and close tickets with complete, clear technical notes and user-facing summaries. Contribute to continuous improvement: author and update SOPs, knowledge base articles, and standard work; suggest process and tooling enhancements. Assist with virtualization and containerized environments (e.g., VMware; basic familiarity with Docker/Kubernetes helpful). Partner with cybersecurity to implement and validate security baselines, apply patches, remediate vulnerabilities, and support incident response activities. Participate in testing/pilots for new technologies and enterprise deployments; provide feedback and rollout assistance. Support inventory and asset management, property accountability, and equipment tracking. Provide occasional after-hours support for priority incidents, change windows, or security patching, as scheduled. Qualifications 2-4 years of IT support experience, including Tier I help desk; demonstrated Tier II responsibilities and readiness to handle some Tier III tasks. Working knowledge of Windows 10/11 and Windows Server basics; familiarity with mac OS and Linux/Unix administration. Experience with: Active Directory/Azure AD (user/group administration, basic GPO management) Endpoint management tools (e.g., SCCM/MECM, Intune, JAMF, or similar) ITSM ticketing systems (e.g., ServiceNow) and SLA-driven support Network fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi troubleshooting) Strong troubleshooting and root-cause analysis across OS, hardware, apps, and connectivity. Excellent customer service, written documentation, and verbal communication skills. Ability to work onsite full time in a secure environment and follow strict procedures. Must be a U.S. Citizen and able to obtain/maintain a DOE Q or L clearance. Nice to Have: Experience supporting users in national lab, federal, DoD/DOE, or other high-security settings. Exposure to virtualization and containerization technologies (VMware; Docker/Kubernetes concepts). Scripting/automation fundamentals (PowerShell, Bash, or Python) for routine admin tasks. Additional Information Work Schedule: Onsite Compensation: Salary depends on experience and expertise. Compensation includes a comprehensive fringe-benefits package. RESPEC is a 100% employee-owned company and employees are eligible for participation in the Employee Stock Ownership Plan (ESOP) after a qualifying period. Featured benefits include: · Flexible Work Schedules · Paid Parental Leave · 401(k) & ESOP (with company match up to 4%) · Professional Development and Training · Tuition Reimbursement · Employee Assistance Program · Medical/Dental/Vision Insurance Plans All your information will be kept confidential according to EEO guidelines.

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Job Description We are excited to announce an upcoming opportunity for two Help Desk Technicians to join our Managed Services Department in 2026. As a vital member of our team, you will be the fifth addition to a dedicated team, responsible for supporting both our valued customers and internal colleagues. If you enjoy solving diverse technology needs and managing a dynamic help desk system, this role is for you! Key Responsibilities Serve as the first point of contact for technical assistance via telephone, email, or our Help Desk ticketing system. Perform remote troubleshooting using diagnostic techniques to identify and resolve issues. Provide accurate information regarding business-related products and services. Document and manage customer issues in our ticket database. Guide customers through problem-solving processes and follow up to ensure resolution. Conduct daily status checks and troubleshoot computer-related issues. Install, modify, and repair computer hardware and software. Manage and resolve help desk requests efficiently and communicate status updates to end users. Perform additional duties as assigned by management. Qualifications A minimum of two years' experience in a systems or network-related field or an equivalent combination of education and experience. Proficiency in PC and networking troubleshooting. Excellent communication skills with the ability to de-escalate customer situations. Strong critical thinking and problem-solving abilities. Valid driver's license and completion of Network+ and A+ certifications. Why Tularosa Communications? At Tularosa Communications, our employees are the cornerstone of our success. We provide exceptional services to our customers, and in recognition of our team's dedication, we offer a comprehensive benefits package, including: Medical, dental, and vision coverage Vacation and sick leave 401(k) plan with an 8% employer match Accidental death and dismemberment insurance Relocation assistance Life insurance Counseling assistance, wellness programs, health fairs, active safety initiatives Company-sponsored training opportunities We pride ourselves on fostering a healthy work-life balance and providing a supportive environment that encourages professional development. How to Apply If you are interested in joining our team and possess the relevant experience, we encourage you to apply! For more information or to discuss the position further, please contact Alex Russo at: Phone: ************ Text: ************ Email: ARusso@tbtcnet We look forward to welcoming our next outstanding employee and helping you embark on a fulfilling career journey with us! Successful attainment of this position is contingent upon the return of a background check and drug test. Job Posted by ApplicantPro

The IT Support Intern is an entry-level, learning-focused position designed for high school or early college students who are interested in pursuing a career in Information Technology. This role provides hands-on exposure to supporting users, maintaining computer systems, and learning how IT services operate in a professional environment. Under the guidance of the IT team, the intern will assist with basic troubleshooting, documentation, computer setup, and user support tasks while developing foundational technical, problem-solving, and customer service skills. This position emphasizes curiosity, willingness to learn, and growth rather than prior professional experience. What You ll Do (Essential Functions) Assist with monitoring and supporting computer systems, printers, and basic network connectivity. Help install, configure, and set up computers, peripherals, and software for users. Provide first-level support to users by answering questions, documenting issues, and escalating problems when appropriate. Learn how to document work, tickets, and procedures using IT systems and tools. Assist with basic user account tasks such as password resets and access requests under supervision. Work with users to encourage effective and secure use of technology and automation tools. Participate in learning opportunities, shadowing IT staff, and completing assigned projects. Perform other duties as assigned by the IT manager within the scope of training, knowledge, and ability. This is not an on-call position. What We re Looking For: Education and/or Experience Currently enrolled in high school or early college (preferred but not required). Interest in Information Technology, computer systems, or related fields. No formal degree or professional experience required. Knowledge, Skills, and Abilities Basic computer skills (Windows/mac OS use, file management, internet navigation). Familiarity with common hardware such as desktops, laptops, monitors, keyboards, and printers. Curiosity and eagerness to learn how computers and systems work behind the scenes. Ability to follow instructions and ask questions when unsure. Basic problem-solving skills and willingness to troubleshoot issues. Strong interpersonal skills and a positive, customer-service-oriented attitude. Ability to work independently with guidance and as part of a team. Work Environment Office and healthcare environment Sitting, standing, walking, and occasional lifting (up to 20 30 lbs) Frequent use of hands for typing and handling equipment Clear vision, hearing, and communication required Limited potential exposure to dust, noise, or other typical workplace conditions

Job Description Training/Base pay rate of $20.00 per hour. The Base rate increases by .50 upon completion of sixty days of employment. We have a Guaranteed Hourly Rate of $25.00 per hour upon completion of training through your first 9 months. This allows time to build your bonus and commission skills. If your post-training base rate, plus bonuses and commission don't bring you to the Guaranteed Hourly Rate, we will increase your pay. However, the earning potential is much higher! Schedule: 2 days off during the week; during slower season enjoy a four-on, three-off schedule. Bonus Opportunity: Earn a Trained and Active Bonus of $500.00, paid in two installments: $250.00 at 60 days of employment and $250.00 at 6 months. About Us: At Southern Star, we are the driving fulfillment force behind award-winning DISH TV, cutting edge Starlink Satellite Internet and innovative home entertainment and security products. As a Southern Star technician, you will be more than a service provider; you will be a technology ambassador, enhancing the way customers interact with technology. Compensation: Base Pay and Commissions: Start with a competitive hourly rate and earn commissions. Performance Incentives: Boost your earnings with performance bonuses. First-Year Potential: Earn between $50,000 - $60,000 or more in your first year. Experienced Technicians: Earn between $60,000 - $85,000+ annually. Training and Growth: Paid Training: Comprehensive training to ensure your success. Support: Continuous support to help you achieve your career goals. Benefits: Insurance: Comprehensive insurance benefits. Retirement: 401K plans. Paid Time Off: Generous paid time off. Life Insurance: Company paid $25,000 life insurance policy. Company Vehicle: Provided upon completion of training. Device Plan: Monthly stipend for using your own smartphone. Employee Discounts: Exclusive discounts through LifeMart, including home mortgage lender savings. Role Requirements: Technical Skills: Strong technical knowledge and the ability to scale ladders up to 38 ft and navigate crawl spaces. Travel: Willingness to travel up to 20% of the time (lodging and per diem covered by SSI). Communication: Excellent communication and customer service skills. Sales: Successfully upsell products and services to customers while installing DISH systems. Time Management: Effective time management skills. Must have a clear Background, Drug Screen and Motor Vehicle Record Join Us: Become a part of Southern Star and transform the way customers experience home entertainment. Apply today and unlock your potential! #INSSMST #ZR

Full-time Description WORK, PLAY & ENJOY LIFE WITH HERITAGE We offer a work environment that is focused on the employee experience, extremely flexible work schedules and benefits that are unmatched in the industry; including generous discounts on hotel room rates and food at all of our restaurants in the portfolio across the state of New Mexico! Full-time Hourly Position range starting at $18-$20 an hour DOE + benefits. Located in Albuquerque, NM. Position Purpose: The IT Tech ensures smooth operation of technology systems across Heritage properties, supporting hardware, software, and networks, providing technical support, managing user access, and ensuring data security. Reports To: IT Manager and Supervisors (Daily), CIO (Ultimate Direction) Mission Duties and Functions: World-Class Support Deliver exceptional support to internal users, quickly resolving technical issues to ensure full operational functionality. Address hardware, software, and network problems to minimize downtime across departments. Maximize the use of Freshservice ITSM for tracking and managing tickets, problems, changes, and assets effectively. Ensure the highest quality of support by focusing on key KPIs such as Time to First Meaningful Response, Customer Satisfaction, Most Helpful Team Member, and solving the root cause of problems, not just the ticket. User Management & IT Governance Manage user onboarding, offboarding, and access controls using Google Workspace, ensuring operational efficiency and adherence to IT governance policies. Implement security measures to protect data and ensure system integrity. End-User Technical Support Provide customer service and technical support for mobile, desktop, and laptop devices. Educate users on best practices, improving proficiency and reducing recurring issues. Technical Maintenance & Repair Install and maintain Windows, Google Chromebooks, and ChromeOS devices. Ensure hardware and software performance through regular updates and troubleshooting. Address POS, PMS, and guest room tech issues, escalating when necessary. Project Management Lead IT projects, including system upgrades and technology implementations. Collaborate with vendors to integrate new software, services, and technology enhancements. Cybersecurity Management Oversee agent-based detection software to monitor threats. Respond to security alerts with the SOC and resolve vulnerabilities. Implement cybersecurity best practices, conduct security audits, and train users on data protection and safe browsing. Multitasking & Documentation Manage IT support channels (calls, emails, alerts) while maintaining accurate documentation for troubleshooting and repairs. Update IT documentation and ticketing systems across properties. Collaboration Work as part of a collaborative IT team, supporting employees on-site and remotely to maintain high service standards. Benefits Full-time employees receive: Medical, Dental, Vision, Life, Short-Term Disability, Accident, Critical Illness & Pet Insurance! 401k Matching! Free employee parking! Generous discounts on hotel room rates, spa, and food at all of our restaurants in the portfolio across the wonderful state of New Mexico! Growth & Development Opportunities amongst the entire company! Requirements Flexibility: Ability to work flexible hours, including weekends, holidays, and late nights and some overnight stays on property. When overnight stays are required, rooms and food are provided. Must be willing to travel and use personal vehicle for transporting equipment and service IT needs. Fuel compensation will be provided. Physical Requirements: Able to lift/carry up to 50 pounds and work on your feet or sit for extended periods. Time: 60% at HQ 35% properties within city 5% travel across statewide properties Strong Communication Skills: Excellent verbal and written communication focused on customer support. Technical Expertise: Proficiency in managing Windows, Google Chromebook/ChromeOS, and Google Workspace. Experience: 2-3 years of IT operations experience. Problem-Solving Skills: Ability to diagnose and troubleshoot complex hardware and software issues. SEIZE YOUR OPPORTUNITY AND COMEWORK, PLAY & ENJOY LIFE WITH HERITAGEFlexibility | Family | Future Growth Heritage Companies is an Equal Opportunity Employer Salary Description $18-20/hour DOE + benefits

The IT Technician is responsible for effective provisioning, installation/configuration, operation, and maintenance of IT systems hardware and software and related infrastructure. This would be a perfect opportunity for someone looking to work in a technology diverse environment with an opportunity to learn systems and expand your skill level. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Support end users by resolving issues reported by end users. Provide installation, maintenance, and repair of end user hardware. Monitor and work to complete customer submitted support tickets and requests as received. Deploy new hardware and software as required. Assist in creation of new user accounts by provisioning and administer user credentials, access rights, permissions, and control systems. Consult with end users on the performance aspects of the software applications and hardware to discover trends and increase effectiveness. Assist in implementation of various IT projects to enhance operations to include networking, system security, telecom, and other related areas. Develop and maintain strong, positive working relationships with departments. Other duties as assigned. KNOWLEDGE AND EXPERIENCE Required High school or high school equivalent is required. Computer support and ability to communicate in a professional manner. Organizational, problem-solving, and time management skills. Ability to work independently, with a team member, and manage deadlines. Preferred Associate's Degree in Information Technology or related field is preferred. Previous experience working in information technology or in a related capacity. Exposure to AD, Windows, computer hardware, common software applications, printers, and other typical office equipment. Understanding of DHCP, IP, DNS, VPN, basic network architecture and basic server technologies. Knowledge of technical management, information analysis and of computer hardware/software systems. Microsoft or other IT certifications. LEVEL AND DEGREE OF SUPERVISION Supervised by Director of Information Technology. Supervision to include all in-service training sessions, team meetings, general staff meetings and any specialized training as required by contract terms. Expected to be self-motivated, analytical, and work closely with all GCLC staff. PHYSICAL REQUIREMENTS Prolonged periods of sitting at a desk and working on a computer. May be required to stand for prolonged periods of time, climb stairs, and perform strenuous activity. Must be able to lift and push up to 50 pounds at times. Hearing and vision abilities within normal range (corrected) to drive safely and to observe and communicate with passengers.

MELE Associates is seeking a mission-driven Information Technology Specialist to support NEST operations with classified computing and secure communications systems. The successful candidate will provide hands-on technical support for a variety of IT and communications infrastructures in both classified and unclassified environments. This role requires a strong foundation in networking, system security, and operational readiness. ESSENTIAL FUNCTIONS * Provide day-to-day operational support for classified and unclassified systems and mobile communications equipment. * Configure, maintain, and troubleshoot network components including switches, routers, and firewalls. * Support the integration and sustainment of off-the-shelf and custom hardware and software solutions. * 25% travel, CONUS, to conduct IT/Communications training with operational end users. * Assist in implementing and maintaining inline hardware encryptors. * Maintain readiness of deployable communications systems, including hardware lifecycle tracking and routine diagnostics. * Train and collaborate with cross-functional teams, sometimes across different organizations, on solution implementation, system deployments, training, logistics planning, and capability documentation. * Support compliance with DOE and Intelligence Community standards for IT system security. * Communicate effectively with both technical and non-technical personnel to support mission objectives. * Assist office staff with ad hoc troubleshooting on teleconference and general IT issues * Support facility network infrastructures and problem resolution. * Other duties as assigned MINIMUM QUALIFICATIONS * Bachelor's degree in information technology, Computer Science, Engineering, or a related field; or equivalent technical training and experience * Minimum of 6 years of experience in IT system administration, networking, or communications system support. * Relevant certifications (e.g., CompTIA Network+, Security+, CCNA). * Demonstrated experience managing network infrastructure and troubleshooting network issues. * Familiarity with secure communications protocols and cross-domain security solutions. * Strong analytical, diagnostic, and problem-solving skills. * Excellent written and verbal communication abilities. * Ability to operate effectively in high-tempo, mission-critical environments. * Ability to obtain and maintain a US DOE Q-level security clearance PREFERRED QUALIFICATIONS * Prior experience supporting Department of Energy or other government mission environments. * Knowledge of NIST 800-53, ICD 503, or other federal cybersecurity frameworks. * Experienced creating and conducting training on communications/networking equipment. * Experience supporting deployable IT/communications kits for field operations. * Experience utilizing radio communications systems. * Baseline understanding/experience with COMSEC. * Experienced with troubleshooting windows OS. * Active DOE Q or TS security clearance. Location : This is a full-time on-site position in Albuquerque, NM. SALARY: Salaries are determined based on several factors including external market data, internal equity, and the candidate's related knowledge, skills, and abilities for the position. BENEFITS * Employer Paid, High Quality Employee Medical, Dental & Vision Care * Low-Cost Family Health Care offered * 11 Federal Holidays and 3 weeks' vacation * 401k with Generous Employer Match * Cross-training opportunities About MELE With over 300 employees and offices in Rockville, MD, Washington, DC, and Albuquerque, NM, MELE is a veteran and minority-owned government contractor empowering its customers with innovative solutions for more than three decades. MELE has team members located across the U.S. and has served more than a hundred countries across hundreds of project locations. The company offers technical, engineering, and programmatic support expertise to a host of U.S. federal and international agencies, including, but not limited to, the Department of Energy, the Department of Defense, the Department of Homeland Security, the Department of Justice, INTERPOL, and the International Atomic Energy Agency. MELE's services include National Security and Intelligence, CBRNE Defense and Security, Facility Management and Engineering, Law Enforcement and Emergency Response Training, Technical, Analytica, and Program Management Support, and IT/Cybersecurity. MELE Associates, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. MELE Associates, Inc. is an E-Verify

Under supervision of the IT Helpdesk Supervisor provides frontline preventive and corrective maintenance to desktop systems, enterprise applications, audio-visual equipment, and telecommunications devices. Job Description Core Values & Expectations: Treat all other co-workers with dignity and respect regardless of position. Demonstrate dependability by calling in only when necessary, showing up on time, being prepared to start your shift, and doing your job as described below. Always be honest. Admit mistakes, learn from mistakes, and move forward. Demonstrate an ability to accept constructive criticism and guidance from supervisors. Be professional by showing politeness and courtesy to co-workers and guests under all circumstances. When you don't know information, how something works, unsure of policy or procedures, or are unclear; seek answers from your supervisor. Responsibilities: Provides frontline preventive and corrective maintenance of desktop systems, enterprise applications, audio-visual equipment, and telecommunications devices. Assists Systems Administrators in administration and support of enterprise applications. Moves and installs computer hardware, software, audio-visual equipment, telecommunications devices, and peripheral components. Provides technical training for end users regarding computer and application use and procedures. Prepares and maintains technical records and documentation in conformance to department standards. Performs other duties as assigned. Other duties as assigned. Minimum Requirements: Preference is given to qualified Santa Ana Tribal Members. Associate's degree in information technology or a related field or an equivalent mix of training, certification, education, and experience required. Two (2) years of helpdesk or experience in an enterprise environment is preferred. Prior experience in a casino IT environment preferred. A smartphone capable of running company applications and communication systems is required. If the company does not provide a smartphone, a candidate or employee may be provided with a smartphone of the company's choice through a payroll deduction program. All employees must proficiently use smartphones for company applications, email, and text. Must obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission key gaming license. Essential Mental Functions: The essential mental functions described here represent those that must be met by a team member to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Maintains a strict level of confidentiality regarding company information. Strong organizational skills. Proven ability to provide outstanding customer service. Must have excellent problem-solving abilities. Must be a detail-oriented, organized individual with the ability to multitask. Must be able to work in a fast-paced environment. Must be able to deal with stressful situations in a professional manner. Must be a Team Player. Display strong verbal and written communication skills. Proven ability to handle conflict situations. Essential Physical Functions: The essential physical functions described here represent those that must be met by a team member to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of the position, the team member is frequently required to stand, walk, turn, use hands and fingers to handle, grasp, and feel, reach with hands and arms, talk, and hear. Lifting and transporting moderately heavy objects, such as computers and peripherals. Sitting or standing for extended periods of time. Must be able to work various hours including weekends and holidays. Must present self in a well-groomed, professional appearance. The employee must be able to lift to 25 pounds. Must be able to work at a fast pace. Must be able to handle stress effectively. Must be able to maneuver around the office and the facility as needed to collect and distribute all necessary documents. Physical ability to safely perform the essential job functions of the position. Equipment Used Smartphones, computers, timeclocks, and all other equipment assigned to the position. A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company's choice, through a payroll deduction program. All employees are required to proficiently use a smartphone for company applications, email, and text. Work Environment: The work environmental characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Employee's duties are performed indoors in a climate-controlled non-smoking environment.

- Answers Help Desk phone and creates support tickets. - Creates and monitors support cases submitted via email. - Sets up and maintains IT asset inventory. - Facilitates creation and maintenance of IT documents, job aids, checklists, and resource materials for software tasks. - Provides technical support, training, and guidance to center staff on supported technology solutions and applications. - Manages and assists in the implementation of new networks, computers, and software applications. - Works with the company's Data Center, computer maintenance companies, and software vendors to resolve problems. - Helps identify and clarify issues with SPAMIS, CIS, OASIS, EPMS, and other Data Center systems; collaborates with DC to resolve them. - Ensures CIS systems comply with company policies and that staff regularly check CIS and SPAMIS/Data Center interfaces for errors. - Identifies and tracks hardware and software problems until resolved; makes recommendations to Senior Management and escalated IT support as needed. - Assists staff in acquiring new computer equipment and peripherals per company policies. - Assists with computer cabling in compliance with Data Center specifications. - Ensures EPMS contains accurate and up-to-date information about the center's automated equipment. - Collaborates with corporate IS staff on installation of company-developed applications. - Obtains and maintains training resources for center staff. - Provides individual and group instruction on the use of equipment, software applications, and network features. - Maintains current knowledge of updates and requirements from the Data Center regarding network systems and hardware. Provides assistance to other company centers, as applicable and requested. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements - 1+ years of Hands-On IT Support/Desktop Support experience - Experience assisting end-users in person - Experience supporting a Windows environment - Experience performing password resets Experience imaging computers - Experience supporting a school or non-profit office environment - SCCM experience Active Directory experience

Job DescriptionLocation: Santa Fe Indian Health Center (SFIHC), with support to Cochiti, San Felipe, and Santa Clara Health CentersType: Full-Time, On-SiteContract: Non-Personal Services ContractSchedule: Monday-Friday, 8:00 AM - 4:30 PM (Up to 40 hours/week; occasional holidays/weekends/on-call as needed) Position OverviewThe Information Technology Specialist provides comprehensive IT support services to the Santa Fe Indian Health Center and designated satellite clinics. This role is responsible for systems administration, network support, VM cloud server operations, helpdesk troubleshooting, IT security compliance, and end-user technical assistance. The position requires full administrative access to critical IT infrastructure and adherence to all IHS security, privacy, and operational standards. Key ResponsibilitiesSystems Administration-Manage and maintain Windows systems, applications, and platforms supporting RPMS and EHR systems.-Configure, install, and rebuild servers, peripherals, directories, storage, and services according to IHS standards.-Maintain installation and configuration procedures and contribute to system standards.-Recommend and implement automation and administration innovations. VM Cloud Server Management-Configure, monitor, and troubleshoot virtual machine cloud environments.-Manage system security, backups, and disaster recovery processes.-Perform routine and advanced maintenance ensuring availability and performance of VM-based systems. Helpdesk / End-User Support (ServiceNow Portal)-Diagnose and resolve software, hardware, and network issues for end-users.-Provide in-person and phone support.-Evaluate and manage tickets, communicate with users, and escalate to Tier 2 as required.-Train staff on IT systems and applications as needed. Network Administration-Identify and resolve network connectivity, performance, and security issues.-Assist SFIHC and Albuquerque Area IT staff with network troubleshooting and optimization.-Perform routine network performance reviews and maintenance activities. Operations & Maintenance-Perform system monitoring, verifying integrity and availability of all hardware, servers, network resources, and processes.-Conduct security monitoring and ensure compliance with IHS IT security policies.-Manage backup operations, validate data integrity, and execute required purging procedures.-Perform OS patches, upgrades, and configure new services.-Optimize CPU, memory, and disk utilization based on operational needs.-Maintain data-center monitoring of equipment. User & Access Management-Create, modify, and delete user accounts in Active Directory.-Ensure adherence to all HIPAA, Privacy Act, and IHS policies in handling sensitive information. Communication & Reporting-Submit weekly hours/timesheets for COR approval.-Work independently, providing technical guidance to IHS staff when necessary.-Participate in required meetings, orientations, and training as mandated by IHS. Minimum Qualifications EducationBachelor's Degree in Computer Science or equivalent field (required). Proof of degree required prior to assignment. Experience-5+ years VM cloud server experience (required).-5+ years Network Administration experience (required).-5-10 years Helpdesk / IT Support experience.-3-10 years IT Specialist experience.-2-5 years SharePoint Server experience.-Experience with EHR/RPMS systems (preferred).-2-5 years VOIP phone applications experience. Certifications (Required)-VM Cloud Server Professional Certification.-Certified Network Specialist (CNA). Additional Requirements-Valid driver's license (may operate GSA vehicles).-Ability to pass Level I & II background investigations per Public Law 101-630 (Indian Child Protection & Family Violence Act).-Immunization compliance (MMR, Varicella, TB screening, Hepatitis B, Influenza, Tdap).-Must complete mandatory training (ISSA, Child Protection, Trauma-Informed Care, FWA training).-Must obtain fingerprint clearance prior to start (processing may take up to 6 months).-Must wear government-issued ID badge and comply with all IHS conduct standards.

SUMMARY: The systems administrator will maintain, upgrade and provide support for SCDC software, hardware, and networks infrastructure. The systems administrator needs to be able to diagnose and resolve problems quickly. The individual should be able to communicate technical concerns and solution to the IT Management Team with varying degrees of technical knowledge, as well as work with individuals in all department to help resolve their technical issues. The Systems Administrator is also responsible for assisting the IT Systems and Security Engineer for maintaining SCDC network and systems infrastructure, including firewalls, testing computer equipment, backing up databases, installing and updating malware software, installing and rebuilding existing serves as well as the other processes. ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to the following: Assist in prioritizing and verifying completion of all Information Technology system administration projects; ensuring the Information Technology Department stays competitive and up-to-date with technology services. Participates in the establishment, organization, and implementation of short- and long-range goals, objectives, policies, and operating procedures; monitors and evaluates program effectiveness and effects changes required for improvement. Delegate assigned tasks to Junior Systems Administrator. Provide and input Evaluation information for Junior Systems Administrator. Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring application service operations. Review and analyze existing applications effectiveness and efficiency, and then develop strategies for improving or leveraging these systems. Ensure appropriate training initiatives for new and existing staff. Communicate application service incidents and problems to key stakeholders, including management, end users and business operations leaders. Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with the standards and project/operational requirements. Perform daily preventive monitoring; verifying the integrity and availability of systems & applications, databases, systems, and/or key processes; reviewing system and application logs when necessary. Reinforce SLAs to manage end-user expectations. Ensure full compliance with departmental Internal Controls, policies, procedures and regulations Perform regular security monitoring to identify any possible intrusions or potential threats. Test and apply patches and upgrades on a regular basis to systems and applications, upgrade administrative tools and utilities to improve existing capabilities and secure possible vulnerabilities. Perform periodic performance reporting to support capacity planning. Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required. Verify completion of scheduled jobs such as data backups and disaster recovery operations. Assist in developing and maintaining general administration standards and procedures for installations, configurations, and maintenance tasks. Develop and maintain technical documentation for all production systems and active projects within the enterprise. Maintain a thorough understanding of the basics behind the internet and its workings (Firewall, IPS, Web Filtering, Security, IP Routing, VPN, Email routing, SPAM, etc.). Aids the Applications Administrators, Systems Administrators, and IT Support Team in administration and maintenance of applications and storage infrastructure including, but not limited to DNS, DHCP, AD, VMware, SANs. Keep all areas clean and sanitized as directed. Perform other duties as assigned.

Job DescriptionDescription: Please note this is an onsite position and will require you to live within a two-hour radius of Artesia, NM. This position is located at the Regional Emergency Dispatch Authority (REDA). The Information Technology Specialist (ITS) serves as one of the primary support persons for the Office of Information and Technology and will act as a liaison for REDA's service agencies. The Information technology Specialist supports the day-to-day operations of REDA on many different systems and integrations. The Information Technology Specialist will be required to have extensive knowledge to ensure minimal downtime is achieved during an outage. Working with the Chief Information Officer to ensure knowledge transfer is working both ways to support our mission. This information is intended to be descriptive of the key responsibilities of the position. The list of essential functions above does not identify all duties performed by any single incumbent in this position. Attendance and Overtime are essential functions of this position Essential Job Functions: Handle day-to-day technical issues on workstations and servers. Work with patch management systems and software deployment solutions to keep systems updated (including service packs, patches, hotfixes, and security configurations) Build “How-to” guides for staff and other IT personnel. Liaise with vendors and other IT personnel for problem resolution. Liaise with service agencies Prepare and maintain disaster recovery methods and rapid recovery methods. Assist with asset inventory control of IT equipment. Assist in managing a large variety of systems and integration components. Implement Security practices based on governing requirements and industry standards. Knowledge of the Security Triangle and how to apply it. Work a as valued team member to develop new technology solutions for REDA. May be required to work irregular hours May be required to work overtime May be required to attend job-related meeting May be required to travel (25% or less) 24 hour on call may be required Perform other duties as assigned Requirements: Minimum Qualifications: High School Diploma or GED Certificate Must successfully pass a criminal and employment background check Must have NO felony or domestic violence convictions or misdemeanor convictions involving moral turpitude. U.S. Citizenship is required Eligibility to work in the US verified through E-Verify Must possess a valid driver's license (This position will require operating a REDA vehicle) Effective oral and written communication skills in English required Must successfully pass a pre-employment drug screen Must have NO marijuana use within the last year Must have NO other illegal drug use in the last three years Must be detail-oriented Must be able to handle stressful situations while maintaining a positive attitude Must have ability to perform the essential duties in the working conditions with the equipment, tools and materials listed Must be able to recognize, work with and maintain confidential information Knowledge of what a PSAP is and the impact it has on the communities it serves. Ability to obtain Criminal Justice Information System (CJIS) Security Awareness level 4 certification within six months of employment. Any combination of qualifications and work experience that demonstrates an applicant has the necessary knowledge, skills, ability and character to successfully perform the job will be considered. Knowledge of: IT systems and infrastructure Ticketing systems Virtualization of systems (Hypervisor and VMWare) Network attached storage systems Load balancers, port security, VLANs, VPNs, VoIP, and Access List as it applies to switches and firewalls in a layer 3 environment. SEIM when dealing with security Superior analytical and problem-solving capabilities Building and maintaining security systems Telecommunications systems including peripheral equipment (e.g., audio codex, pots systems, etc.) SQL database OSI model networking Operating systems (e.g., Windows server, Desktop) Ability to: Use monitoring solutions and respond to alerts. Work independently and know when to request support to complete projects Understand OSI model when dealing with networking Secure WiFi networks Respond to security incidents promptly Certifications preferred: IT Technician certifications (e.g. CompTIA A+, Microsoft Certified IT Professional, VCTA) Security+ or higher security certification Certifications in Networking (e.g. CompTIA Network+, CCNA, JNCIA) College Degree in an Information Technology area of study for practical use Job experience will be evaluated as a substitute for certifications and college. Experience must reflect a time in a position directly using that knowledge. Work Environment (Essential functions) Work is performed in an indoor, open-space environment and stationary setting. Incumbents work with and are surrounded by computerized control panels that require detailed dexterity. Most of the time is spent in a seated position; however, there is freedom to stand and move in a limited area Incumbents are expected to manage over the phone interactions and conversations with members of the public. Physical Demands typically involve, but are not limited to: Hearing and Speaking: Hear, understand and respond to verbal information in person and by phone, in writing, and possibly radio Speak clearly and concisely in English Hear, understand and respond using multi-line telephones systems Seeing and reading: See, read and understand written information and instructions in all forms, including handwritten, hard copy or electronic communications formats See and use all related communications equipment including multi-line telephone systems, computer consoles, and data communications terminals See color differentiation as necessary to distinguish color variations on maps, computer screens, and radio consoles Mental acuity and alertness: Understand, respond to, and apply complex concepts, information, and instructions including policies, procedures, laws, and regulations Engage in frequent interpersonal interactions that are stressful or sensitive in nature Handle difficult interpersonal interactions and complaints with tact and diplomacy Manage and accomplish multiple priorities and diverse responsibilities with a high level of accuracy Think and apply judgment, discretion, and initiative in accomplishing work Work effectively despite irregular hours and/or overtime Manual dexterity and typing: Extensive use of computers, keyboards, office equipment and similar specialized technical and electronic equipment commonly found in communications centers Performing multiple tasks requiring manual dexterity at the same time Write legibly Physical dexterity: Sit for extended periods of time; stand or walk as necessary Stretch, reach, or lift objects or materials that may be up to 50 pounds in weight Equal Employment Opportunity: The Regional Emergency Dispatch Authority does not discriminate in employment based on race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.