Information Technology Technician Jobs in Norwood, MA

We are looking for a Franchisee Coordinator to hel pasisst our Food and Beverage client with customer inquiries. This person must be able to work in person Monday-Thursday (Friday remote). 1-2 years of true customer facing experience is required. Day to day: Answering franchisee and crew contacts, resolving issues that may have a technical aspect to it. Channels are phone calls and emails. Actively listen, acknowledge, accurately categorize contact reasons/experiences, and respond accordingly. Keeping up to date on email communications. Ability to multitask using multiple databases to accurately research and respond to inquiries. Ensure data/report integrity by continuously understanding use of tools and the business needs for information. Identify, communicate, and escalate in a timely manner contact trends to your manager to ensure proactive response/resolution.

Skills/Knowledge Required: 5-7 years Win7 and Win10 operating systems knowledge Ability to perform logical OSI layer troubleshooting to determine root cause of errors Working knowledge of TCP/IP, DHCP, DNS, and LAN/WAN networks Subnetting and basic network security Familiarity with ServiceNow ticketing system and reporting metrics Experience developing and deploying attended/unattended imaging/OS installation and virtual backups SCCM software deployment & management tool Remote desktop / remote support software experience for technical troubleshooting Microsoft Office 2016 and O365 Microsoft Teams/web conferencing services Data storage, migration, and archiving best practices Functional Knowledge Required: Bachelors of Science in Computer Science, Life Science or equivalent industry experience CompTIA A+, N+ or S+ optimal 5+ years of relevant technical experience including (but not limited to); Windows OS, networking, remote computing and backup systems AWS S3 storage and Virtual Workspace experience, a plus Experience with scientific instrumentation

Main Responsibilities: Pay- 25-33hr Perform a range of technical work activities at customer site to meet business and customer requirements. Document and reports on work completed to ensure compliance with Company and Customer Procedures. Focus on team issues without begin distracted. Complete tasks within assigned shift hours. Communication with customer via email and status reports. Display communication / technical / personal skills needed for this customer facing position Escalate issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met. Provide customer service to internal and external customers to ensure consistent experience. Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution. The Ideal Candidate Able to follow instructions and procedures Proven experience in IT Desktop Service environment. Uses information systems, technology functions and applications in line with IT industry standards as appropriate to the role Demonstrates an organized approach to work. Demonstrates customer service abilities Routine administrative skills Good interpersonal skills, basic literacy and numeracy skills Demonstrates awareness of health and safety at work. Site activity: IMAC work: build, deploy, asset management Image management/distribution Microsoft SCCM Ability to resolve 5 to 8 tickets on average daily Microsoft certification is an asset CompTia A+

6 Month Contract to Hire Onsite in DC The primary goal of the Desktop Support Technician is to provide technical support to users of PCs and related end-user technologies through the company's ticketing system as well as in-person support. The candidate facilitates the Desktop Support team to identify, resolve, and prevent the reoccurrence of problems. The ideal candidate must be articulate, possess strong technical troubleshooting abilities, demonstrates ownership and information retention abilities, and the ability to work independently, quickly and effectively to solve technical problems with hardware/software. In addition, the candidate provides an exemplary “white glove” level of customer service to internal clients. Some of the day-to-day responsibilities of this role include: Assist users with technical issues related to peripheral devices (docking station, keyboard, mouse, monitors, laptop, etc.) including hardware replacement Monitor and respond to helpdesk tickets Perform the employee onboarding processes including training end users, imaging laptops, and deploying hardware Assist in the use of enterprise imaging, software deployment tools, and data migration for end user computing needs Manage support calls for printer break/fix services Support and distribute company-owned mobile devices Communicate and coordinate regularly with Director of IT Infrastructure and Operations, as well as the Manager of Helpdesk Participate in on-call rotation for emergency support phone queue Assist in supporting the company's security posture Work with IT teams to acquire service level performance metrics for all desktop system and related infrastructure elements THE CANDIDATE BSc in IS, CS, or equivalent experience; will consider experience in lieu of a degree; A+, MCP or other equivalent certification is a plus Minimum five (5) years of experience in a desktop support and end-user support role Windows 10/11 Pro support Desktop and hardware configurations, including Thunderbolt docking solutions Apple iOS device support LAN-based imaging Support end user VPN connectivity issues Excellent customer service skills Current LAN and WLAN IP network technologies Windows 10/11 Pro 64-bit Enterprise operating systems Knowledge must reflect current technologies with experience on corporate Windows computer operating systems Ability to manage a fast-paced, multiple location environment with multiple tasks and demands Demonstrate a clear ability to manage multiple tasks with accuracy and attention to detail Ability to work effectively and to interact with clients and team members Carrying a communication device is required Evening/weekend work may be required; Occasional travel as needed Rotating on-call coverage support required

Planet Technology has partnered with a Dedham, MA based company to locate an IT Support candidate for a 3 month Part-Time contract. No 3P's or sponsorship permitted. Candidates should be legal to work in the US and not require sponsorship at any time. Local candidates only Part-Time (20-30 hours per week) Onsite (can be flexible with days/hours) IT Support * Number of Users: 630 students, 220 faculty and staff * Mac vs PC: predominantly a Mac shop * Some days may be heavy help desk support, others might be inventory focused * Experience with JAMF, Active Directory, Mac OS, and general troubleshooting skills * Good customer service abilities, particularly in a customer-facing role * Familiarity with AV systems would be helpful * Experience in a school or educational setting is a plus, as the candidate will need to interact with students, teachers, and staff * Ability to quickly integrate with the existing IT team and adapt to our workflows * Comfort with classroom technology setup and support/break fix (projectors, printers, etc.) * Awareness of IT security and compliance standards in educational institutions Must Haves: * 1-3 years of experience * Experience with JAMF, Active Directory, Mac OS, and general troubleshooting skills * Good customer service abilities, particularly in a customer-facing role * Prior education experience

Onsite Requirements: Systems Administration experience within a Windows environment Active Directory Desktop support experience Job Description: Required Skills: 3-4 years of Desktop support experience Experience and familiarity with the following operating systems - Windows Server 2012, 2016 and 2019, Windows 7 and 10. Experience working on Mac systems. The ability to Collaborate with team members to complete assigned tasks/projects. Experience managing and tracking issues with ticketing program (Remedy, Service Now, Jira, etc) Install, update, and troubleshoot systems/servers. BS degree or equivalent experience. Any prior military experience is a plus. They will modify the years of experience if someone has most of the technical skills and a military background Prefered Experience: Systems Administration is a plus. Any Linux experience is a plus. Experience managing classified IT systems, STIGs, SCAPS, RMF Experience maintaining directory services. (e.g., Microsoft Active Directory, LDAP, etc.). Managing afs infrastructure to include users, groups and data. Managing lifecycles of equipment to include computers, servers and mobility Configuring and managing Cisco/Juniper equipment to include switches, routers and Call Managers. Troubleshooting mobile devices to included iPhones, iPads Basic experience with managing or operating containers Experience with virtual machines. (e.g., Microsoft Hyper-V, VMWare vSphere, Citrix XenDesktop/Server, Amazon Elastic Compute Cloud, etc.). Experience managing system/server resources including performance, capacity, availability, serviceability, and recoverability. Able to diagnose and perform repairs on faulty system/server hardware. Develop and document systems administration standard operating procedures. Plan, execute, and verify data redundancy and system recovery procedures. Conduct periodic system maintenance including cleaning (both physically and electronically), disk checks, routine reboots, data dumps, and testing. Provide ongoing optimization and problem-solving support Qualification Assessment Must Have Experience Desktop and Server Support (installation, patching, auditing, configuration, security, AD, etc.) 3 years Diagnose, repair and troubleshoot system/server hardware 3 years Managing AFS infrastructure (users, groups, and data) 3 years Hardware Configure, troubleshoot, and maintain desktop and server-grade hardware 3 years Systems Experience with one: Windows Server 12', 16' & 19', Windows 7 & 10 3 years Technical and Desktop Support 3 years Ticketing Systems 3 years Nice to Have Certification CompTIA Security+ Certification Yes Degree Level Bachelor's Degree Yes Experience Configure and manage Cisco/Juniper equipment (switches, routers and Call Managers) 0 years Develop and document systems administration SOP's 0 years Equipment lifecycle management (computers, servers and mobility) 0 years Install, update, and troubleshoot systems/servers 0 years Managing or operating containers 0 years Mobile device troubleshooting (iPhones, iPads, etc.) 0 years Plan, execute, and verify data redundancy and system recovery procedures 0 years System/Server management (performance, capacity, availability, serviceability, and recoverability) 0 years System maintenance (cleaning, disk checks, routine reboots, data dumps, and testing) 0 years Government Policy/Regulations STIGs/SCAP 0 years Systems MS Active Directory, LDAP 0 years Redhat Linux Systems Administration 0 years Systems Administration 0 years Virtualization Technologies (VMware, including ESXi and VCenter configuration) 0 years ** 3rd party and subcontract staffing agencies are not eligible for partnership on this position. 3rd party subcontractors need not apply. This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future. This client is a US Federal Government contractor and is legally required to hire US Citizens. US Citizens will only be considered for this role. Due to the nature of the work, a United States Government Clearance is required to be eligible for the position **

**this person needs a car and will be on a 6 month contract to hire role. This person will be mainly on-site in Putnam, CT, but this person will be doing some occasional field travel to different construction sites. *** Description: This client is looking to add a help desk support/IT field technician to their team. This role is a contract-to-hire, and there is potential to grow internally with the client. This role will sit on-site 5 days/week in Putnam, CT. Primary job duties include phone/email support for end users and field staff. Many issues can be resolved remotely, but this person will also be required to go to job sites in the field. (Majority of sites are across CT, but occasional trips to NY, MA and RI are not out of the question). Safe bet would be 1-3 days/week this person will be in the field Skills: Technical support, Troubleshooting, Help desk support, Customer service, Windows 10, Service desk, Hardware Top Skills Details: Technical support,Troubleshooting,Help desk support Additional Skills & Qualifications: Technical support experience Windows 10 Troubleshooting Hardware/Software Network Connectivity Password resets Experience Level: Expert Level Benefits Info: Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available may include the following: Medical, dental& vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Essential Functions: · Dispatch classroom and desktop resources as required to address technical issues within the enterprise · Act as the single point of contact to the customer for all Information Technology service requests · Intake all work as service tickets into Helpdesk Ticketing System · Improve usage and increase productivity of Information Technology support resources · Pre-process service requests as they arrive through email, phone, or direct customer input into the customer relationship management system · Escalate service requests that cannot be completed within agreed service levels · Monitor resource schedules to ensure prompt time entry on service requests · Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages · Provide in-person or online support for both brick and mortar and online classroom technologies as directed Proactive Planning & Troubleshooting: Collaborate with event organizers to proactively address potential technical challenges, conduct pre-event checks, and provide on-site support to resolve issues quickly, maintaining a smooth event experience for attendees and presenters. Event Support: Provide timely and reliable IT and A/V support for a wide range of campus events, including lectures, conferences, workshops, and special events, ensuring seamless integration of technology for a professional experience. Flexibility for After-Hours Events: Ensure IT and A/V services are available for evening and weekend events, accommodating the diverse scheduling needs of campus activities and ensuring minimal disruption to event flow. Ability to proactively recommend effective courses of action and communicate resolution, policy, and procedures to the various stakeholders, management, and end user population Clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed Generate written monthly project reports; supply service analytics on an as needed basis Work to standardize existing processes and implement best practices Maintain effective working relationships to ensure institution-wide teamwork Must understand and be able to implement effective OIT practices and solutions in an open and collaborative environment Maintain high regard for student privacy in accordance with the FERPA privacy policies and procedures. Provide audio / video support as required to support both the classroom environment, special events, and distance education Accept and execute other duties as assigned The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.

ENTEGRATION, Inc., a leading provider of outsourcing, consulting, and systems integration providing IT consulting services to the medical industry, is seeking a motivated, energetic Help Desk Technician to support a large client in Waltham, MA. This is a full-time position on-site at our client's Waltham, MA office, with up to 25% travel to other offices in the Boston area required. The ideal candidate will image and update PCs to bring infrastructure up to appropriate standards for our client's configuration of their environment. This role provides a great opportunity to gain hands-on experience in troubleshooting, hardware/software maintenance, and network support in a collaborative environment. A successful candidate will have good intrapersonal skills and be able to interface with management at our client to understand and design solutions to meet their needs. The Help Desk Technician will work closely with our client's management and employees to understand their needs and solve support issues. They will also work closely with other Entegration employees to ensure that standard solutions are implemented and to ensure that best practices are shared amongst all Entegration clients. Duties and Responsibilities: Work with team to image and swap out PCs across the entire network. Travel required to swap and replace equipment. Assist with technical support to end-users via phone, email, or in-person. Troubleshoot hardware and software issues for desktop computers, laptops, and mobile devices Install, configure, and maintain operating systems, software applications, and peripherals. Assist with setting up and managing user accounts, permissions, and access rights in Active Directory. Perform basic network troubleshooting (e.g., Wi-Fi connectivity, IP conflicts, printer setup) Help maintain IT documentation, including hardware/software inventories and technical procedures. Collaborate with senior IT staff for escalated issues and ongoing projects. Ensure the security and privacy of networks and computer systems. Assist with routine maintenance of servers, backups, and system updates. Help team Perform analysis, troubleshooting, diagnosis, and resolution of client systems and network, including IP phone systems Work with team implement, upgrade, migrate, and maintain all Microsoft Windows pc's Collaborate with onsite and remote IT support Team members Qualifications: Bachelor's degree in information technology, Computer Science, or a related field (or equivalent experience). 2+ years of experience in a help desk or IT support role in a professional environment. Basic understanding of networking (TCP/IP, DNS, DHCP) and computer hardware. Familiarity with Windows operating systems. Excellent troubleshooting methodology and skills. Ability to work independently and in a team environment Candidates must always retain the highest level of professionalism. Ability to work a flexible schedule is required; may occasionally be required to work outside standard business hours with travel to other satellite locations Willingness to learn new technologies and develop professionally Microsoft Certification (MCSE or MSTP) a plus but not required. Required Technologies: Strong skills deploying, using, and troubleshooting Windows desktop operating systems Understanding of Microsoft Active Directory, Group Policy, and File and Print services Understanding of Office 365 Networking Protocols including DNS, DHCP, & TCP/IP Familiar with Enterprise Anti-Virus technologies An understanding of Terminal /RDP and or Citrix Services administration and troubleshooting Experienced deploying workstations using PDQ, MDT. Candidate must be familiar with automated trouble ticketing systems Candidate must be familiar with automated systems monitoring tools Familiarity with the following technologies is a plus, but not required: Knowledge of Dell hardware Knowledge of Windows Configuration designer Working knowledge of Cisco switches Knowledge of Windows scripting About Us: ENTEGRATION, Inc. is a leading provider of outsourcing, consulting, and systems integration services. Since 2000, ENTEGRATION has worked with medical practices of various sizes, ranging from practices with 2-3 providers in a single office to 10 or more providers spread across several offices. ENTEGRATION specializes in helping our clients implement electronic medical record (EMR) systems from start to finish, including the selection, planning, implementation and on-going support phases. Our focus on medical practices has allowed us to build specific services that today's practices require, including HIPAA security, EMR hosting, EMR off-site backup, and numerous other services. Our clients depend on us to manage their networks and ensure that they are secure, efficient, and reliable. ENTEGRATION understands medical practices and how they run, allowing us to provide the highest level of service. We strive to be more than just a vendor to our clients; we aim to be a trusted technology advisor and valuable partner. You can learn more about ENTEGRATION by visiting ******************** ENTEGRATION, Inc. is an equal opportunity employer.

Sentec seeks an energetic and enthusiastic IT Support Technician who will be responsible for the delivery of technical support and devices to employees of multiple locations, including remote employees. The IT Support Technician provides timely, efficient, and professional service to US employees in-person, virtually, and over the phone. This is a Hybrid position based in our Lincoln, RI office . Key Tasks: Provide desktop support to end-users, including hardware and software troubleshooting Respond to IT support tickets, walk-ups, and phone calls in a timely manner and resolve technical issues Install, configure, and maintain computers and peripherals Troubleshoot issues with other devices such as printers and conferencing equipment Assist with management of user accounts and access rights for employees Your Profile: 1-3 years of IT Support or Helpdesk experience required Degree in IT or related education Experience supporting a remote sales force is a plus The ability to break down processes and deliver clear, step-by-step instructions Ability to work both independently and in a collaborative team setting Our Offer: Meaningful work in a rapidly growing company with opportunity for advancement Directly influence the quality of products and make a difference for patients worldwide Opportunities for professional and personal growth Sentec offers competitive benefits like Medical, Dental, Vision, HSA, FSA, and 401K matching, as well as paid parental leave and tuition reimbursement. Sentec emphasizes employee voices and recognizes hard work making it a promising environment for professional growth. Sentec focuses on delivering impactful healthcare products and improving patient care.

Our offshore wind client is seeking an IT Support Specialist to join their team in Boston on a temporary 6-month contract. You will be a part of their Site Enablement team, specializing in network support and management. This crucial role will ensure robust connectivity and infrastructure and maintain and expand network capabilities while ensuring high availability and minimal disruptions. Travel and occasional late hours work will be required for this position (when not onsite at the Boston office) so candidates should be flexible. We are unable to offer sponsorship at this time - *NO C2C PLEASE. Hard Skills Required: Basic Network Knowledge: Understanding of routing, switching, and wireless. Hardware Proficiency: Familiarity with Cisco routers, switches, access points. Identifying the correct data ports, configuring, installing, etc. Cabling Knowledge: Expertise in cable types (Cat6a, fiber types), uses of SFPs, cable tracing, and testing ports. Also need experience with cable management inside racks. Tool Usage: Proficiency in using tools like cable testers and WiFi scanners to troubleshoot network issues. Technical Oriented Management Systems: Proficiency in ServiceNow, Solarwinds, ITIL, and Azure DevOps is necessary. Soft Skills Desired: Organization: Keeping track of necessary cables, access credentials, passwords, etc. Travel Readiness: Ability to travel to sites on rare occasions or as needed. Flexibility to handle unexpected travel. Participate in daily operations along with the Site Enablement Team in US time zones. Vendor Coordination: Ability to manage and coordinate multiple vendors and stakeholders (ISP, electricians, building managers, equipment vendors, SDM, security team, business users) simultaneously. Problem Solving: Being resourceful in addressing uncommon issues without rushing, which can lead to mistakes. Flexible Working Hours: Willingness to work late hours when necessary, as some changes can only be implemented after business hours.

Robert Half's client is seeking a IT Technician for a 3-6 month contract. The IT professional is responsible for supporting customers or internal employees who are experiencing technical issues. This includes troubleshooting technical challenges, responding to queries, as well as addressing and resolving complaints. Key Job Duties: Answering and responding promptly to user queries and complaints. Troubleshooting and diagnosing technical issues. Training users to work with hardware, software, and network systems. Installing, maintaining, and updating software. Keeping accurate records of repairs, fixes, and maintenance. Communicating effectively with technical and non-technical staff. Developing troubleshooting and help guides for users. Testing systems and software to ensure functionality. Keeping up-to-date with technological advancements and trends. Collaborating and liaising with IT technician team and developers. Requirements: Proven experience as a help desk technician or similar role. Good understanding of computer systems, mobile devices, and other tech products. Ability to diagnose and resolve basic technical issues. Excellent communication skills to effectively deal with customers' issues. Proficiency in English and patience while communicating. Knowledge in specific software or hardware systems depending on the organization's requirements. Willingness to learn and to stay updated with latest technology trends. Bachelor's Degree in Computer Science, Information Technology, or relevant field (based on the organization's needs).

Desktop Support Technician #236905 On Site in Boston, MA Contract to Hire Benefits Offered Not able to provide sponsorship for now or in the future One of Medix's top clients, a leading healthcare system, is seeking a skilled Desktop Support Technician to join their team. This on-site role with a health system in Boston, MA, involves supporting and optimizing the computer refresh process. You'll play a key role in ensuring seamless hardware replacements and upgrades from Windows 7 to Windows 10, coordinating equipment swaps, aligning domains accurately, and maintaining user configurations to enhance operational efficiency. Daily Responsibilities: Provide general desktop support, including basic troubleshooting and technical assistance. Assist with the computer refresh process by replacing hardware and upgrading systems from Windows 7 to Windows 10. Manage and maintain equipment inventory, identifying users who require PC replacements. Travel to surrounding sites as needed to perform equipment swaps and support tasks, with locations managing between 25 and 1,000 PCs. Ensure proper domain alignment and accurate configuration during hardware replacement. Troubleshoot and install PC applications to ensure smooth functionality. Collaborate with team members and clinical staff to provide seamless technical support. Qualifications: Approximately 1 year of experience in PC application troubleshooting and installation. Proficiency with operating systems, including Microsoft Windows and Apple mac OS. Experience with desktop programs such as the Microsoft Office Suite Familiarity with the computer refresh process, including hardware replacements and upgrades. Professional demeanor with strong interpersonal skills to engage effectively with clinical staff. Ability to work independently as a self-starter with minimal supervision. Compensation is based on years of experience and in relation to the job responsibilities listed, our range is between $20/hr - $25/hr.

Interested in leading a team at a leading private investment firm? You will be joining the desktop engineering team, responsible for managing and maintaining the teams global Windows, Mac and virtual desktop environments, ensuring optimal performance and security. You will also find opportunities to improve current systems and processes and help the team to improve performance. You will have expertise in modern endpoint technologies and automating software deployments. You will provide tier-3 support upon escalation from other teams. This firm is a leader in their field, deploying over $150 Billion to a variety of asset classes both public and private. Technology and people are at the forefront of their approach and vital part of delivering impact to a diverse group of investors. Office in Downtown Boston Area: 3 days onsite. No up-to-date resume required.

Our client group believes exceptional people produce exceptional products and services. We are committed to building the best team we can in service of the Institute's mission of "Accelerating the Understanding and Treatment of Disease." Our team of highly accomplished technical experts work with 1000's of our clients researchers to create, scale, and run a wide range of technology solutions. We believe that a diverse and inclusive community is essential to achieving our mission. We are always looking for committed, mission-driven individuals to bring new viewpoints, experiences, and creativity to the team. We are seeking driven candidates who are motivated to learn new technologies and are willing to take on challenges with enthusiasm! Our client's IT provides support for more than 1,200 lab instruments, desktops and laptops across our client's several buildings and direct interaction with the labs to improve their processes. The Senior Lab IT Support Specialist role is a contact for all Lab Research IT related incidents. Requests range from new computer setups, onboarding new labs, and coordinating and troubleshooting with instrument vendors to bring equipment online. The individual will work closely with various other groups within the IT department, including: Service Desk, Systems Administration, and the Networking groups to provide solutions to labs. Principal Duties and Responsibilities (Essential Functions) Main point of escalation of IT incidents within the BITS LabOps team with the ability to triage incoming issues and provide suggestions on prioritization based on BITS LabOps team goals Point of contact for lab managers, BITS and Lab Instrument Vendors for collaboration, coordination, and solution-oriented meetings Properly troubleshooting/escalation of tickets based on own general knowledge and understanding of IT disciplines Critically intake, analyze, and process information provided throughout the work day(s) Problem solve the root of the issues brought about by users (closing tickets are the bare minimum) Strong communication skills to help bridge the gap between scientists, IT, and administration Lead recurring meetings with lab managers/Lab Operations team Asset management and inventory upkeep Hardware repair proficiency Software troubleshooting proficiency Imaging, configuring, and deploying hardware and lab instruments Writing, searching, and following technical documentation This is an on-site position, 40-hour work week. Minimum Qualifications 3 years of collective IT experience, with 2 years of Tier 2/Tier 3 roles OR minimum 1 year of VIP (C-suite executives) escalation experience Previous customer experience-centric/hospitality experience roles Comfortability with break/fix on a variety of devices Strong understanding on the importance of data storage and management Basic scripting knowledge/experience ITSM ticketing service experience (ex. ServiceNow, Jira) Navigate Active Directory and troubleshoot Domain vs local accounts Create OUs Group Policies Binding equipment to domains Ability to SSH into a Linux system and troubleshoot: Permissions Network connectivity Imaging and deployment Sudo Troubleshooting within Windows XP-11 OS, especially with the following: Command prompt Local User Management Software Services Event Logs Microsoft Configuration Management Powershell Registry Editor Task Scheduler Permissions Imaging and deployment Network connectivity Writing, searching, and following technical documentation Asset management and inventory upkeep Desired Qualifications CompTIA A+, Net+ Certifications ServiceNow ticketing experience Experience working in Agile/Kanban framework Experience with any of the following lab systems: (Thermofisher, Illumina, 10x, Leica, Hamilton, Bruker, Mass Spectrometers) Strong work history with Researchers, Scientists, PIs, Lab Managers, etc. Familiarity and experience following EHS/PPE guidelines Previous working experience in a lab/scientific research environment Familiarity with ELNs, Clinical Trials processes, Jupyter Notebooks, Terra, Graphpad Prism Intrapersonal skills must be a strength of the candidate

The IT Analyst is a first-level role with the primary responsibility of providing technology solutions and support to customers, participating in delivering assigned office(s) daily IT operational work list, facilitating and supporting meeting technology events and tools, and participating in IT projects and initiatives. In this capacity, the IT Analyst will: Serve as an effective technical resource to customers who contact them directly for timely assistance and high-quality solutions and support, as well as for escalations requiring software and hardware requests; Promote new technologies; Facilitate and support meeting technology events and tools including video conferences, presentations, client meetings and special events; Collaborate with Firm-wide departments to ensure proper and accurate scheduling and execution of meetings and events; Install and maintain computer software standards in accordance with departmental requirements and procedures; Work across IT teams to achieve timely escalation and closure of software and hardware issues; Maintain the operational availability of office computers and printers; Maintain asset management system to ensure the accuracy and currency of Firm assets; Use Firm call tracking technology, in conjunction with departmental best practices, to create, update, escalate, and close tickets recording the life-cycle of a services request; Practice call ownership by acting as a liaison with Firm-side IT groups and customer keeping them apprised of service request status until request is resolved to customer's satisfaction; Participate in IT initiatives, projects, and deployments; promotes effective training and user acceptance of Firm software; Support mobile device technologies; Promote and support remote access tools and best practices; Facilitate the handling of planned service events such as monthly network maintenance, or unplanned network disruptions/critical outages requiring effective coordination and reporting to responsible IT groups (Network Operations, Telecom, etc.); Foster data security policies and best practices; adhere to Information Security regulations and guidelines to ensure proper handling and security of Firm data; Works beyond scheduled hours as necessary for planned and unplanned work and support; light travel may be required; and Impeccable work ethic is a must (Punctual, reliable attendance, and self-motivated). Proficiencies: Advanced proficiency in Microsoft Operating Systems, specifically application installation and configuration processes; Advanced proficiency in Microsoft Office Suite; Advance proficiency in Service Now; Advance proficiency in EMS conference Room reservation system; Advance proficiency Intapp Time; Advanced to expert proficiency in remote access architectures, applications and technologies (Citrix, VPN); Advanced to expert knowledge of mobile technologies (iOS, iPad OS); Advanced to expert proficiency in networking technologies, cabling topologies, data communication devices, and related applications; Advanced to expert proficiency in Inter/Intra/Extranet technologies; Advanced to expert proficiency in Document Management Systems (iManage/Work 10); Advanced knowledge of customer service principles and practices; Advanced proficiency with data security and security applications; Advanced proficiency with project management; and Advanced proficiency in remote access architectures, applications and technologies (Citrix, VPN). Qualifications: Associate's degree (preferred); Bachelor's degree (preferred); or similar work experience; At least 3 years of experience providing direct support to customers in the areas of business solutions, software, hardware and networking technologies (preferred); At least 3 years of experience in LAN, WAN and network systems support and management (preferred); At least 3 years of experience configuring, installing and maintaining client PC operating systems and related devices (preferred); and At least 3 years of professional services or law firm experience (preferred). Employees will be provided with an excellent career opportunity in a collaborative environment, in addition to a generous total compensation package with the opportunity to earn bonuses based on individual contribution and firm profitability.

We are looking for a motivated and detail-oriented Junior On-Site Engineer for a 3-month project based in Boston, MA. This role will focus on supporting a smartphone rollout project, specifically handling the preparation, configuration, and distribution of iPhones to employees. This is a great opportunity for someone eager to gain practical experience in IT support and project management within a dynamic, fast-paced environment. Key Responsibilities: Smartphone Preparation and Configuration: Unbox and catalog new iPhones. Install and set up required applications and configurations. Ensure devices are updated with the latest software and security patches. Test each device for full functionality prior to distribution. Distribution and Support: Distribute configured iPhones to employees. Provide basic training and usage support to employees. Address initial setup issues or questions from employees. Maintain accurate records of device distribution and employee acknowledgments. Documentation and Reporting: Document configuration processes and any issues encountered. Report daily progress and challenges to the project manager. Help maintain an up-to-date inventory of all distributed devices. Qualifications: Education: Secondary school diploma or equivalent preferred. Technical Skills: Basic understanding of iOS and iPhone configuration. Familiarity with mobile device management (MDM) tools is a plus. Basic knowledge of network protocols and connectivity. Soft Skills: Strong communication skills, both verbal and written. Excellent organizational skills and attention to detail. Ability to work both independently and as part of a team. Proactive problem-solving skills. Ability to work effectively under pressure with a positive attitude. Language Skills: Fluent in English (C1/C2 level). Additional Information: This is a temporary position for a defined 3-month project. The role requires on-site presence in Boston, MA. Candidates must be available to start in January and commit to the full project duration. 4o

• Supports computer users with installation of hardware/software and networking components to meet personal computer needs. • Win 7 upgrades and deployment of new replacement machines. • Diagnoses and troubleshoots problems with individual or multiple computer systems to maintain proper functioning; resolves issues including contacting and assisting vendors. • Conducts diagnostic reviews and produces error reports as requested by customers to identify and correct any problems. • Assists with computer studies, projects, and implementation of policies throughout the area of assignment. • Assists in the design and development of standardized operational management reports to identify issues or monitor computers. • Researches, analyzes, and provides hardware/software recommendations, ordering information, and other purchasing information to users to assist in purchasing necessary equipment. • Diagnoses and resolves moderate end-user hardware/software problems including remote access software. • Performs new computer configuration and coordinates the workstation upgrade/replacement process. • Participates in the deployment of new software platforms. • Tracks user req uests for equipment, information, and problem reporting by opening cases and keeping case histories current and complete. • Verifies with the customer that the problem has been resolved and closes the case. Skills Required: • Experience with M365 / O365 migrations is a hard requirement. • Experience with MDM is required. We prefer Intune, but please specify if they have used something else. It will be considered. • Working knowledge of computer hardware, software, and terminology. • Basic problem-solving skills. • Good communication skills. • Good organizational skills. • Working knowledge of ServiceNow Ticketing system a plus. Skills Preferred: • Working knowledge of MS Office 365. Experience Required: • 4 years with HS Diploma, 2 years with AA Degree. Experience Preferred: • Experience with M365 Migrations. Education Required: • HS Diploma. You can reach me at ***************************** or call me at ***************. Thanks, Yeshwant Gattem Recruiter *************** *****************************

This is a customer-facing role where the primary tasks would involve (i) helping customers get set up with the PreVeil's end-to-end secure mail and file sharing solution and (ii) addressing customer technical issues as they come up. As part of this, the person will be closely working with the software development and sales and business teams within the company. Key Responsibilities: Resolving customer questions and issues by service ticket and email Onboarding new customers by conducting live Zoom meetings and providing subsequent training sessions as needed Taking ownership of technical issues, and working with the development team to resolve more advanced issues when necessary Managing IT projects such as file migration, email services, SIEM services and software deployment Documenting troubleshooting and problem resolution steps for internal and external use Skills and Experience: BA/BS degree in Information Technology or a related technical field, or equivalent practical experience. 4+ years of relevant customer support experience of commercially deployed product/service; proven working experience in enterprise technical support Experience working in a fast-paced work environment with a growing customer base Ability to multi-task and prioritize Experienced with enterprise IT software deployments (Windows and Mac). Familiarity with configuring and using common mail clients (Microsoft Outlook and Gmail) Experience using a service ticketing system (Jira and Confluence experience preferred) Excellent written and verbal skills; excellent phone manner Preferred Skills Knowledge of virtual desktops and AWS workspaces is a plus. CompTIA A+ certification Experience with Linux is a plus MSP experience preferred Familiarity with iOS or Android Familiarity with Zoom