IT Support Analyst with AV experience
Information technology technician job in Eastlake, OH
and will be working on site 5 days a week.
Our client on the east side of Cleveland has an immediate opening.
The IT Support Analyst role encompasses the effective execution and closure of request and incident tickets pertinent to your site, developing and maintaining positive relationships with key stakeholders, and proactively addressing issues to prevent service disruptions.
In this role, you will collaborate closely with the Site IT, Global Support and Monitoring and Service Management teams, ensuring a strong partnership with the business and a dedicated focus on refining operational processes and procedures. This collaboration aims to streamline IT operations and enhance service delivery.
** Audio/Visual Meeting room setup is required, Microsoft Teams technology preferred.
Responsibilities
Record all service requests in the ticketing system, including calls, emails, voicemails, chats, and walk-ins.
Deliver precise and comprehensive solutions to user inquiries, escalating or transferring incidents when necessary.
Inform users about the status of their service requests or incidents.
Troubleshoot complex hardware and software issues on PCs, perform installations and upgrades.
Investigate and address inquiries in line with established policies.
Manage incident resolution and service request fulfillment in collaboration with various teams.
Identify recurring support issues and create problem tickets.
Contribute to and maintain knowledge base documentation.
Potential Responsibilities based on assignment
Install and support meeting room equipment conforming to IT standards for conferencing.
Provide local support for networks, servers, and security, including hardware replacements.
Enhance communication and problem-solving skills continuously and develop more efficient support methods.
Participate in projects to improve service quality and foster technical and career development.
Assist in the global rollout of new applications and provide support at local sites.
Educate and train local site users on IT systems and processes.
Collaborate with vendors or third parties for issue resolution or upgrades at local sites.
Qualifications
The ideal candidate should possess a technical degree with 3+ years of relevant experience, along with the following competencies:
Microsoft Windows 10 and 11
Office 365 applications such as Teams, OneDrive, Outlook, and OneNote
Web browsers including Microsoft Internet Explorer and Edge, Google Chrome, and Safari
PDF applications like Adobe Acrobat and Foxit Reader
ServiceNow for service management
If qualified and interested, please submit a resume using the link below.
Desired Skills and Experience
Our client on the east side of Cleveland has an immediate opening. This is a contract position and will be working on site 5 days a week.
The IT Support Analyst role encompasses the effective execution and closure of request and incident tickets pertinent to your site, developing and maintaining positive relationships with key stakeholders, and proactively addressing issues to prevent service disruptions.
In this role, you will collaborate closely with the Site IT, Global Support and Monitoring and Service Management teams, ensuring a strong partnership with the business and a dedicated focus on refining operational processes and procedures. This collaboration aims to streamline IT operations and enhance service delivery.
Audio/Visual Meeting room setup is required, Microsoft Teams technology preferred.
Responsibilities
* Record all service requests in the ticketing system, including calls, emails, voicemails, chats, and walk-ins.
* Deliver precise and comprehensive solutions to user inquiries, escalating or transferring incidents when necessary.
* Inform users about the status of their service requests or incidents.
* Troubleshoot complex hardware and software issues on PCs, perform installations and upgrades.
* Investigate and address inquiries in line with established policies.
* Manage incident resolution and service request fulfillment in collaboration with various teams.
* Identify recurring support issues and create problem tickets.
* Contribute to and maintain knowledge base documentation.
Potential Responsibilities based on assignment
* Install and support meeting room equipment conforming to IT standards for conferencing.
* Provide local support for networks, servers, and security, including hardware replacements.
* Enhance communication and problem-solving skills continuously and develop more efficient support methods.
* Participate in projects to improve service quality and foster technical and career development.
* Assist in the global rollout of new applications and provide support at local sites.
* Educate and train local site users on IT systems and processes.
* Collaborate with vendors or third parties for issue resolution or upgrades at local sites.
Qualifications
The ideal candidate should possess a technical degree with 3+ years of relevant experience, along with the following competencies:
* Microsoft Windows 10 and 11
* Office 365 applications such as Teams, OneDrive, Outlook, and OneNote
* Web browsers including Microsoft Internet Explorer and Edge, Google Chrome, and Safari
* PDF applications like Adobe Acrobat and Foxit Reader
* ServiceNow for service management
If qualified and interested, please submit a resume using the link below.
Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: *****************************************
Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.
Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting *************
Benefits Information:
Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.
We look forward to working with you.
Beacon Hill. Employing the Future™
Help Desk Specialist
Information technology technician job in Seville, OH
Would you like the opportunity to get your foot in the door with one of the most reputable financial institutions in the area? Don't miss your chance and apply now!
What you will be doing as the Help Desk Specialist:
Ensure proper computer operation so that the end users can accomplish business related tasks. r
Receiving initial calls/emails
Prioritizing, documenting and actively resolving associates IT problems.
Makes escalation for incidents when necessary.
Field/answer incoming requests to the Service Desk via both Telephone and E-mail to ensure courteous, timely and effective resolution to associates issues.
Investigate and resolve association workstation hardware and software issues and escalate more advanced issues to either Tier 2 or 3 for resolution.
Create initial tracking work orders, document corrective action for problem resolution, use workflow tools and practices to achieve first call resolution.
What you will need as the Help Desk Specialist:
Exceptional Customer service skills
MS Certification A+ and or 1-2 year's related experience with basic computer hardware
Familiar with Active Directory; resolve associate password related incidents for user environment, and various web based HR applications
Knowledge of basic computer hardware
Experience with desktop systems, including Windows XP
Exceptional written and oral skills
Experience with Desktop systems and Windows current operating systems
Strong Documentation skills
Proven analytical and problem-solving abilities
Information Technology Technician
Information technology technician job in Willoughby, OH
Act as the first point of contact for technical issues submitted via phone, email, or ticketing system.
Provide hands-on and remote support for desktops, laptops, printers, phones, mobile devices, and other peripherals.
Support and troubleshoot credit union-specific applications such as Symitar, Synergy, FICS, and other financial platforms. Perform user onboarding/offboarding, including hardware setup, user account provisioning, and access configuration.
Manage support tickets in the help desk system, ensuring timely response and accurate documentation of all actions and resolutions.
Maintain and update internal IT documentation, including system configurations, procedures, known issues, troubleshooting steps, and asset records.
Troubleshoot basic network issues (e.g., LAN, Wi-Fi, VPN connectivity).
Maintain IT hardware inventory, coordinate asset deployment and recovery.
Collaborate with vendors and escalate issues as needed.
Participate in IT projects and contribute to the implementation of new systems and upgrades.
Educate employees on new tools, best practices, and IT policies.
Information Technology Technician
Information technology technician job in Akron, OH
Akkodis is seeking a
IT Technician
for a client in
Akron OH.
The position will monitor workload automation and identify and resolve batch job failures by coordinating support resources for proper triage and resolution including documentation of each incident in the appropriate systems.
Pay Range: $24/hr - $26/hr (The rate may be negotiable based on experience, education, geographic location, and other factors.)
JOB RESPONSIBILITIES:
Monitors and proactively manages batch job scheduling end-to-end across platforms from a central point of control.
Helps lead incident management process through its lifecycle to ensure effective and efficient responses for major incidents.
Identifies and escalates technical trouble trends impacting store operations.
Responds to incoming calls, provides input on health of systems and coordinates escalation processes pertaining to incidents that impact store operations.
Assigns unresolved issues to the appropriate resolving groups via trouble tickets.
Makes proper and consistent use of tools and reference materials in researching issues and providing solutions.
Properly documents each contact in the appropriate ticketing system quickly and accurately.
Continuously develops and improves technical knowledge and customer service skills.
Attends training as required/needed.
Performs other related duties as assigned.
Required Experience & Skills:
2-4 years related experience required.
Working knowledge of Microsoft Teams, Outlook, Word and Excel.
Familiarity with ServiceNow or digital workflow applications is a plus.
Working knowledge of AutoSys, SolarWinds, Nagios software is highly desirable; Maestro/TWS knowledge would be a plus.
Computer software and/or hardware technical training and/or earned college hours is a plus.
Experience in a retail business is a plus.
If you are interested in this
IT Technician
job in
Akron OH
. then please click APPLY NOW. For other opportunities available at Akkodis go to **************** If you have questions about the position, please contact Nandakini Sajwan at ************ or *********************************.
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ******************************************
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
· The California Fair Chance Act
· Los Angeles City Fair Chance Ordinance
· Los Angeles County Fair Chance Ordinance for Employers
· San Francisco Fair Chance Ordinance
Information Technology Support Specialist
Information technology technician job in Independence, OH
Corporate IT Support
Capstone is seeking an experienced on-site Corporate IT Support professional to take responsibility for providing technical assistance to computer system users. The position involves communicating, monitoring and resolving user support requests either on-site or remotely. This role relies on experience and judgment to accomplish goals and service client requests in a timely fashion. This is a full-time, exempt position with comprehensive benefits in a casual business environment.
Essential Functions:
Respond to user support requests submitted through ticketing system, email or phone within expected response times.
Setup, install, maintain, manage and repair, server and desktop hardware, network equipment, mobile devices, printers and peripherals.
Create and manage user accounts and permissions within Active Directory.
Install and update company approved software and operating systems
Provide end user support and best practice use of Windows 11, IOS, Office 365 and other business applications.
Provide entry level cybersecurity support, guidance and training.
Build and foster relationships with internal employees, vendors and team members.
Other duties as assigned.
Skills and Experience Requirements:
Two plus years of related work experience.
Knowledge of computer hardware and networking support.
Experience with using and supporting Microsoft Operating Systems, Office 365 Applications, Active Directory and business applications.
Excellent interpersonal and customer relations skills.
Benefits:
Competitive salary.
Paid Time Off and Holidays.
Comprehensive Benefits Plans (Medical, Dental, Life, Vision, and Disability Insurance).
401(k) retirement plan with company match.
Full-Stack .NET Developer & IT Systems Specialist
Information technology technician job in Canton, OH
Eckinger Construction Company, Inc.
Canton, Ohio | Full-Time
Eckinger Construction is creating a new hybrid role for a Full-Stack .NET Developer who will also support IT systems and managed services across our family of companies. This position is approximately 60-75% software development and 25-40% IT support & systems administration.
Our internal applications use .NET, SQL, and DevExpress components, and integrate extensively with external platforms-especially QuickBooks Online (QBO) via REST APIs. This role will help modernize and expand our software ecosystem, support our IT infrastructure, and contribute to future strategic initiatives including AI-driven enhancements to internal tools and workflows.
Key Responsibilities
Full-Stack Development (60-75%)
• Develop and maintain .NET / C# applications using DevExpress UI controls, reporting tools, and components.
• Build and refine REST API integrations, with emphasis on QuickBooks Online (push/pull data, OAuth 2.0).
• Design and optimize SQL database structures, stored procedures, ETL logic, and data flows.
• Create automations, workflow tools, dashboards, and integrations that improve operational efficiency.
• Participate in the architectural design of future enhancements, including AI-assisted features.
• Maintain source control practices and deployment workflows.
• Document code, integrations, database models, and business logic.
IT Managed Services & Microsoft 365 Support (25-40%)
• Provide Tier 1-2 IT support across all operating companies.
• Support and maintain Microsoft OneDrive and SharePoint.
• Support Microsoft 365 applications, Windows devices, VPN, printers, and networking basics.
• Assist with security, account management, and hardware lifecycle.
• Work with external MSPs for escalated issues.
• Maintain IT documentation and device inventories.
Required Qualifications
• 3+ years of full-stack .NET development (C#, ASP.NET, MVC, REST APIs).
• Strong experience with DevExpress components.
• Advanced SQL skills.
• Experience integrating with cloud-based APIs, ideally QuickBooks Online API.
• Knowledge of REST, JSON, OAuth 2.0.
• Experience with Microsoft OneDrive and SharePoint administration.
• Familiarity with Microsoft 365 and general IT support.
Preferred Qualifications
• Experience with QuickBooks Online API.
• Power BI experience.
• Familiarity with AI/ML concepts, LLM integrations, or modern AI tooling.
• Background with Azure services.
• Experience with construction, job-costing, or manufacturing systems.
Ideal Candidate Traits
• Enjoys both development and IT systems support.
• Strong problem-solving and communication skills.
• Comfortable supporting non-technical users.
• Excited about future AI-enhanced software initiatives.
Compensation & Benefits
• Competitive salary.
• Health, dental, vision insurance.
• Retirement plan with match.
• Paid time off and holidays.
• Training and professional development.
Computer User Support Specialists (Professional, Scientific, and Technical Services)
Information technology technician job in Cleveland Heights, OH
Mercor is recruiting **Computer User Support Specialists who work in Professional, Scientific, and Technical Services Sector** as independent contractors working on a research project **for one of the world's top AI companies. ** This project involves using your professional experience to design questions related to your occupation as a Computer User Support Specialist.
Applicants must: - Have **4+ years full-time work experience** as a Computer User Support Specialist; and - **Be based in the US, UK, or Canada** Here are more details about the role: - We aim to make **the hourly compensation rate offered to you competitive based on your professional background and geographic location** (please note that the listed hourly compensation scale is for U.
S.
-based applicants and that that scale will differ depending on where a candidate is geographically based) - The work is **fully asynchronous** and can be done around your schedule - This project requires that you be able to commit a **minimum of 15 hours per week** - The work **will last for approximately 3-4 weeks after you begin the project** - Please note you will need access to a desktop or laptop computer for this project and that we **cannot accept applicants who use chromebook computers** With respect to pay and legal status: - **We can meet industry-standard compensation expectations for your current role** - We will pay you out weekly via Stripe Connect based on the number of project work hours that you log - You will be classified as an “at-will” contractor to Mercor - Please note that we **cannot currently support H1-B or STEM OPT status candidates**
Information Technology Administrator
Information technology technician job in Parma, OH
System/IT Admin || Parma, OH || Hybrid
Desired Skills and Experience:
2+ years of experience supporting Amazon Connect
Experience providing administrative support for virtual desktops and call center solutions
Extensive knowledge of AWS products and services
Great communication skills, verbal and written
Pluses:
Zendesk for ticketing
Information Technology Administrator
Information technology technician job in Shaker Heights, OH
General Definition of Work
Performs difficult skilled technical work managing and maintaining computer and network services, the security of computer network and communications, the Microsoft Active directory, and the Virtual Server Environment (VMware) for the City, developing solutions for project requirements, coordinating with vendors, developing and reviewing bids, evaluating new technologies, and related work as apparent or assigned. Work is performed under the limited supervision of the Director of Information Technology.
Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.
Essential Functions
Maintains computer and network services by providing secure and reliable service to all City departments including designing the solutions, installs, configuration, troubleshooting and maintenance of computer and network equipment.
Manages the security of the City computer network and communications; ensures system integrity and security for various operating systems and software used by the City through monthly patches, upgrades and bug fixes.
Manages and maintains the Microsoft Active directory for the City to provide a safe and stable environment; creates and maintains network user accounts and security.
Manages and maintains the Virtual Server Environment (VMware) for the City.
Designs solutions for project requirements; works with vendors reviewing bids to evaluate proposed solutions and makes recommendations to the Director of IT; analyzes new technology for more efficiency and cost effectiveness; creates and reviews bids for hardware and software needs; works closely with vendors; coordinates outside maintenance contracts and services.
Installs, configures, and maintains network hardware including but not limited to switches, wireless access points, routers and cabling.
Analyzes, diagnoses, and repairs software issues; consults with users and tier one through three support to solve technical questions; provides assistance to all City departments with various hardware and software components including purchasing assistance.
Documents and records services performed via helpdesk software; prepares summaries and written reports for supervisors; maintains accurate records of hardware and software inventory and software licenses to adhere to licensing and retention policies.
Attends user groups, training and interface committees; transports equipment as needed.
Provides training, direction and support to level one Desktop Support Technician as needed.
Completes and ensures integrity of server operating software and data backups.
Knowledge, Skills and Abilities
Thorough knowledge of the principles of modern office procedures, systems and equipment; thorough knowledge of the policies, procedures and activities of the department; thorough knowledge in Microsoft Windows Operating Systems and Microsoft Office Professional applications; thorough knowledge in virus and spyware protection tools; general knowledge of Power Shell.
Skill in the use of personal computers, associated software packages, hardware, and peripheral equipment; skill in enterprise level Local Area Network (LAN)/Wide Area Network (WAN) environment including administration of network architectures, principles and topologies.
Ability to use diagnostic and performance tuning tools; skill in standard backup infrastructures and software tools and in Virus Protection and Anti-Spam tools; ability to troubleshoot hardware and software issues with computers, printers, equipment, City-standard software applications, networks, systems, and other peripherals, and perform repairs or fixes; ability to use diagnostic and performance tuning tools; ability to follow electronic document retention policies and perform discovery searches; ability to read, interpret, and apply detailed and technical manuals and verbal/visual instructions, as well as understand documented procedures, flow charts, operating systems, and computer operations concepts; ability to complete work in a timely fashion and initiate proper and acceptable direction for completion of work with a minimum of supervision and instruction; ability to communicate effectively in oral and written form; ability to perform and organize work independently; ability to multitask; ability to use strong interpersonal and customer service skills using tact, patience and courtesy; ability to establish and maintain effective working relationships with associates, department heads, vendors, and the general public.
Education and Experience
Bachelor's degree in computer science, information technology, or related field and considerable experience in computer management including Windows Servers, Structured Query Language (SQL) Server, backup technologies, security technologies, forest and domain level trusts, Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), or equivalent combination of education and experience.
Physical Requirements
This work requires the occasional exertion of up to 50 pounds of force; work regularly requires sitting, using hands to finger, handle or feel and repetitive motions, frequently requires speaking or hearing and occasionally requires standing, walking, stooping, kneeling, crouching or crawling, reaching with hands and arms, pushing or pulling and lifting; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, using of measuring devices, assembly or fabrication of parts within arm's length, operating machines and observing general surroundings and activities; work has no exposure to environmental conditions; work is generally in a moderately noisy location (e.g. business office, light traffic).
Special Requirements
Possession of Microsoft Certified Systems Professional (MCSP) Certification or equivalent upon hire.
Possession of Cisco Certified Network Associate (CCNA) Certification or equivalent upon hire.
Must meet and maintain all training and education requirements for position.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential tasks.
The City of Shaker Heights does not hire individuals who use or test positive for tobacco or nicotine products.
Please file application and/or resume:
CITY OF SHAKER HEIGHTS
HUMAN RESOURCES DEPARTMENT
3400 LEE ROAD SHAKER HEIGHTS, OH 44120
E-mail: ***********************************
Technology Systems Specialist
Information technology technician job in Independence, OH
*Technology Systems Specialist* Apply fast, check the full description by scrolling below to find out the full requirements for this role. Cleveland, OH | Full-Time | $65,000-$73,000 About the Company We're a growing commercial glazing contractor based in Cleveland, specializing in storefront systems, curtainwall, aluminum entrances, and architectural glass. We're expanding into adjacent markets (sheet metal, metal panels, doors, hardware) and transforming how we operate through strategic technology adoption.
We're building a company that combines craftsmanship with modern systems. We believe technology should empower our team, eliminate friction, and enable profitable growth.
We're at an inflection point where operational capability meets opportunity-and we're looking for someone who wants to grow with us.
The Opportunity: Build Your Career While Building Our Systems
We're hiring a *Technology Systems Specialist* to help architect, implement, and optimize the technology systems that will enable our next phase of growth. This is a foundational role at an early-career level-you'll work directly with ownership to develop expertise while making real impact from day one.
*This role is designed for someone who's building their career.* You don't need to be an expert yet. You need to be a learner, a builder, and someone who thrives in figuring things out. We'll invest in your development-you invest your curiosity and drive.
*This isn't an IT help desk role.* You won't be resetting passwords or troubleshooting printers (we have a 3rd party IT vendor for that). This is a *business systems and technology implementation role* where you'll:
* Learn and master to make it the operating system for our entire company
* Build workflow automations that eliminate manual busywork
* Train our team to leverage AI tools for productivity gains
* Organize our file systems and create scalable processes
* Help develop custom applications that connect estimating to shop floor execution
Why This Role Could Be Your Launchpad
*You'll learn by doing.*
Owner is deeply engaged in technology strategy and will mentor your development. You'll learn , workflow automation (n8n), AI integration, and business systems implementation through real projects-not just theory.
*You'll have real impact.*
Your work will directly save hundreds of hours, reduce errors, improve visibility, and enable growth. You'll see the results of your efforts every day. This isn't maintaining legacy systems-you're building something new.
*You'll have room to grow.*
This role has a clear growth path. Start as Technology Systems Specialist, develop expertise over 2-3 years, advance to Technology Systems Manager. Your compensation and responsibilities will grow as you develop.
*You'll have real autonomy.*
After initial training and development, you'll own execution. If you're someone who thrives with clarity of mission and freedom to figure out the path, this is your environment.
What You'll DoIn Your First 90 Days (Learning & Foundation)
* *Immerse:* Meet every stakeholder, learn our business, understand construction operations
* *Learn:* Deep-dive into , our automation tools, AI platforms, and current systems
* *Assess:* Audit current technology usage, identify gaps and opportunities
* *Contribute:* Begin tackling quick wins while developing deeper expertise
In Your First Year (Building & Implementing)
* Ownership:*
* Learn the platform deeply, then redesign our board structure for all departments
* Build SOPs for who uses , how, and when-then train staff and drive adoption
* Configure workflows and automations to maximize platform value
* Monitor usage, address non-compliance, continuously optimize
*Workflow Automation:*
* Learn automation tools (n8n, automations, AI agents)
* Build automations: meeting transcription, email scraping, automatic data routing
* Partner with Financial Manager on financial workflow automation
*AI Adoption & Training:*
* Develop structured AI training program for staff (ChatGPT, Claude, Gemini, Google Workspace AI)
* Build use case libraries and prompt templates by role
* Govern AI usage with best practices
*Google Drive Management:*
* Lead migration from to organized Google Drive structure
* Design and document file organization SOPs
* Train staff and maintain organization standards
*Financial Manager Partnership:*
* Support implementation of expense management systems
* Help build financial dashboards and reporting tools
* Develop automation for AP invoice processing and PO workflows
What We're Looking ForThe Right Mindset (Essential)
? *Intellectual Curiosity* - You ask "why" and "how." You read documentation voluntarily. You get excited by solving puzzles.
? *Self-Direction* - You don't wait to be told what to do. You identify problems and start working on solutions.
? *Comfort with Ambiguity* - You can work without perfect instructions. You try first, ask for help when truly stuck.
? *Growth Mindset* - You see challenges as learning opportunities. You accept feedback without defensiveness.
? *Builder Mentality* - You want to create things, not just maintain them. You take ownership of outcomes.
Foundational Skills (Required)
? *2-4 years* of relevant experience (IT, operations, systems, business analysis, or related fields)
? *Demonstrated ability to learn new platforms quickly* - Show us examples of tools you taught yourself
? *Basic automation understanding* - You get triggers, conditions, and actions (even just Excel macros or email rules)
? *AI tools familiarity* - You've used ChatGPT, Claude, or similar and understand what AI can and can't do
? *Systems thinking* - You see how processes connect and understand that changing one thing affects others
? *Clear communication* - You can explain technical concepts to non-technical people
Bonus Points For
* Any project management platform experience ( , Asana, Notion, Airtable, etc.)
* Construction, manufacturing, or trades industry exposure
* Basic coding/scripting (Python, JavaScript, or advanced Excel)
* Google Workspace familiarity
* Training or teaching experience (even informal)
* Side projects demonstrating initiative (personal automation, app development, systems you've built)
This Role Is Probably NOT Right If You...
* Need extensive structure and detailed instructions to function
* Freeze when faced with ambiguity
* Want a job where you maintain existing systems rather than build new ones
* Are looking for a senior-level position with senior-level pay
* Aren't genuinely interested in technology and continuous learning
What We OfferCompensation & Benefits
* *Base Salary:* $65,000 - $73,000 (based on experience and demonstrated capability)
* *Benefits:* Health, dental, vision insurance | 401(k) with company match | PTO
* *Professional Development:* Budget for training, certifications, and conferences
Growth Path
This role has a clear advancement trajectory:
* *Year 1:* Technology Systems Specialist - Learn, build foundation, prove capability
* *Year 2-3:* Senior Technology Systems Specialist - Expanded scope, greater autonomy, higher compensation
* *Year 3+:* Technology Systems Manager - Leadership role, strategic responsibility, competitive salary
Work Arrangement
* *Cleveland-based position* - In office 3 days/week minimum (flexibility on which days)
* Office located in Brooklyn Heights - facility with shop and project room
* Remote work 2 days/week after initial onboarding period
Culture & Environment
* *Small company environment:* Direct access to decision makers, minimal bureaucracy
* *Mentorship-focused:* Owner will invest significant time in your development
* *Results-oriented:* We care about outcomes, not performative busyness
* *Innovation welcome:* Explore new tools, test ideas, recommend improvements
* *Respect for craftsmanship:* We value people who take pride in their work
About the Team You'll Join
*You'll report to:* Owner (direct access to company leadership)
*You'll partner closely with:*
* *Financial Manager* - Your key collaboration partner for technology-enabled financial operations
* *Office Coordinator* - Your execution support for training, monitoring, and content creation
* *Project Managers* - Internal customers for project management tools and workflows
* *Estimators* - Key stakeholders for custom application development
* *Shop and Field Operations* - End users of work order and mobile systems
How to Apply
*To apply, please submit:*
1. *Resume* highlighting your relevant experience and any examples of self-directed learning or technology projects
2. *Cover letter (1 page max)* addressing:
* What interests you about this role and why it fits your career goals
* A specific example of something you taught yourself (a tool, skill, or system)
* How you approach learning something new when you don't have all the answers
Timeline
* Applications reviewed on rolling basis
* Phone screens scheduled within 1 week for qualified candidates
* Interview process: 2 rounds (first with Owner + Financial Manager; second includes hands-on exercise)
* Decision and offer within 4-5 weeks of posting
* Start date: January 2026 (flexible for right candidate)
Equal Opportunity Employer
We're committed to building a diverse team and creating an inclusive workplace. We encourage applications from candidates of all backgrounds, experiences, and perspectives. xevrcyc
_*Ready to build your career while building our technology foundation?*_
_*We'd love to hear from you.*_
Job Type: Full-time
Pay: $65,000.00 - $73,000.00 per year
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Flexible schedule
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Professional development assistance
* Vision insurance
Work Location: Hybrid remote in Independence, OH 44131
Information Technology Support Engineer
Information technology technician job in Elyria, OH
Job Title: IT Support Engineer
We are looking for a dedicated and proactive On-Site IT Support Engineer to provide hands-on support for our local infrastructure, users, and critical systems. This role ensures smooth IT operations, continuity of services, and timely resolution of incidents during the designated support period. The engineer will serve as the primary point of contact for IT-related issues at the site, while also performing preventive maintenance and ensuring system stability.
Key Responsibilities
Scope of Work / Activities to be Covered
Provide on-site support for resolving technical incidents related to infrastructure, systems, and end-user devices.
Perform monitoring of IT equipment and infrastructure maintenance, ensuring uptime and reliability.
Offer desktop/user support for local staff, including troubleshooting hardware, software, and connectivity issues.
Conduct preventive maintenance activities such as security checks, system health checks, and patch updates.
Monitor and coordinate critical service requests with remote teams and vendors as needed.
Assist in escalating complex incidents to higher-level support teams while ensuring proper follow-through.
Expected Results
Operational Continuity Maintenance: Ensure that business processes and local operations remain unaffected during the support period.
Quality of Service: Deliver efficient, timely, and professional IT support with effective problem-solving skills.
Reliable Technical Support: Minimize downtime and interruptions across IT systems and infrastructure.
Documentation and Reporting: Prepare and submit clear incident logs, resolution details, and preventive maintenance reports for transparency and accountability.
Qualifications & Skills
Proven experience in IT support, helpdesk, or desktop engineering roles.
Strong knowledge of Windows/Mac operating systems, networking basics, hardware, and peripherals.
Familiarity with ITSM ticketing systems and incident management processes.
Ability to conduct preventive maintenance and security checks.
Strong communication skills and ability to interact with end-users at all levels.
Detail-oriented with strong documentation and reporting skills.
Professional certifications (CompTIA A+, Network+, ITIL, or Microsoft/CCNA) are a plus.
Why Apply?
This is a fantastic chance to work on a high-profile project
Network Systems Administrator
Information technology technician job in Barberton, OH
The Network Systems Administrator is responsible for the management, maintenance, and optimization of the organization's IT infrastructure, including networks, servers, and related systems. This role ensures reliable connectivity, security, and performance while supporting operational goals and ongoing IT projects.
What We Offer
Compensation based on experience.
Faith and purpose-based career opportunity!
Fully paid health benefits
Retirement and Life Insurance
12 paid holidays PLUS birthday
Lunch is provided DAILY.
Professional Development
Paid Training
Responsibilities
Network Management: Administer, configure, and maintain network systems, including routers, switches, firewalls, VPNs, and wireless infrastructure to ensure secure and optimal performance.
Systems Administration: Manage servers (Windows/Linux), storage solutions, and cloud-based platforms, ensuring uptime, availability, and system health.
Monitoring & Troubleshooting: Proactively monitor network and system performance, identify issues, and resolve outages or performance bottlenecks.
Security Compliance: Implement and maintain network security policies, perform vulnerability assessments, and manage updates/patches to ensure compliance with organizational and industry standards.
Backup & Recovery: Design, execute, and maintain data backup, recovery, and disaster recovery strategies.
Project Implementation: Assist in planning and executing IT infrastructure upgrades, expansions, and migrations (e.g., wireless deployments, hardware refreshes, virtualization projects).
Documentation & Reporting: Maintain detailed system documentation, network diagrams, and standard operating procedures (SOPs). Provide regular reports on system and network performance.
User Support: Provide technical support to end-users, troubleshoot network/system issues, and ensure smooth IT operations across departments.
Knowledge & Experience Required
3-5 years of experience in network/system administration, including hands-on experience with network devices, virtualization, cloud platforms, and security tools.
Skills:
Proficiency in managing Cisco, Sophos, Dell, PaloAlto, Arista, Juniper or similar network hardware.
Experience with virtualization (VMware, Hyper-V) and cloud platforms (Azure, AWS).
Strong understanding of network protocols, firewalls, and security best practices.
Excellent problem-solving, communication, and project management skills.
Preferred Skills:
Familiarity with monitoring tools (e.g., PRTG, Auvik, Solarwinds).
Experience with scripting (PowerShell, Python) for automation.
Knowledge of IT governance frameworks (ITIL) and disaster recovery planning.
Education & Certifications Desired
Education: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
Certifications: Relevant certifications such as CCNA, Network+, MCSE, or Azure Administrator preferred.
Personal Attributes Desired
Self-Development
Collaborates
Cultivate Innovation
Detail Orientation
Instills Trust
Decision Quality
Information Management Skills
Values Diversity
Nimble Learning
Job-Specific Knowledge
Customer Focus
Optimize Work Processes
Ensures Accountability
Work Conditions
Sitting for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components.
Physically able to participate in training sessions, presentations, and meetings.
Some travel may be required.
On-Site/Remote from home mixture would be considered, ministry-based office location Barberton Ohio
About Christian Healthcare Ministries
Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other's medical bills. The mission of CHM is to glorify God, show Christian love, and experience God's presence as Christians share each other's medical bills
IT Data Analytics Intern
Information technology technician job in Cleveland, OH
20600 Emerald Parkway, Cleveland, Ohio 44135 United States of America
Why Oatey?
Since 1916, Oatey has provided reliable, high-quality products for the residential and commercial plumbing industries, with a commitment to delivering quality, building trust and improving lives. Today, Oatey operates a comprehensive manufacturing and distribution network comprised of industry leading family of companies: Oatey, Cherne, Keeney, Quick Drain, Hercules, Dearborn, GF Thompson, William H. Harvey, Masters, Contact, Belanger, Lansas, and Durgo.
At Oatey, we're doing big things - and by joining us, you'll have the chance to do big things too. You can build a strong career in an innovative, inclusive, high-performance environment, with the confidence that your company cares - about you, our customers and our world. Ready to make an impact in a place where you matter?
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Oatey Co. is a privately held global corporation that manufactures and distributes products for plumbing professionals and consumers. The company is headquartered in Cleveland, Ohio and has manufacturing and distribution facilities located in the United States, Canada, Mexico, and China. Oatey products can be found in residential and commercial applications and have achieved excellent brand name recognition with plumbing professionals and consumers. The company continually strives to offer innovative solutions to any plumbing application, and products are backed with the highest quality technical and customer support programs in the industry.
2026 Oatey Summer Internship Program - The Oatey Intern Experience
Interested in an internship with challenging projects, high visibility, professional networking, development, and fun?
Oatey is currently seeking college students for the summer of 2026 to join our award-winning program: The Oatey Intern Experience. Oatey offers a 12-week summer internship that will expose you to meaningful work and exceed your expectations. You will be a part of a diverse, collaborative team environment yet experience your own personal and individual growth. Our interns deliver excellence through high engagement and performance, which is why we often hire them post-graduation*.
* Based on outstanding performance and organizational needs
What we're looking for…
The Oatey Intern Experience supports our growing organization by attracting talented students to develop them into future leaders. It is unique with one-on-one mentorship, developmental feedback and coaching, lunch series, engaging networking events and weekly forums. You will work closely with experts to develop your skills and gain valuable insight in your chosen career field. Additionally, you will have exposure to all leadership levels of Oatey. Lastly, you will have a great time networking with other interns and forge lasting relationships.
Oatey offers a vigorous program that includes:
Learning and Development • Peer Mentoring • Challenging Team Projects • Community Involvement
IT Analytics Intern Position Summary:
Under the general supervision of senior IT leadership, the intern will complete a variety of assignments to support modern analytics at Oatey to include ingestion of new data sources, creating new data pipelines and transformations, creating new reporting views in SQL, working alongside business teams in the creation of Power BI reports and dashboards, and further improving the overall analytics community with new training content and documentation. These assignments will make a positive contribution to Oatey as well as provide the student with “hands-on” work experience.
Expectations & Accountabilities…
Responsible for the creation of at least one Power BI dashboard addressing a complex business analytics requirement. This may include new data sources, additional data transformations, and building out the necessary visualizations.
Replace the legacy Tableau dashboard for our Service Desk with a new one created with Power BI, enhance and extend the capabilities beyond current features.
Work alongside the analytics team in addressing the analytics backlog of requests, enhancements and improvements to the reporting environment.
Create new training materials; short to-do videos, data lineage documentation, quick reference guides, and other artifacts as required.
Based on level of experience and skill, may be leveraged to do more complex data analysis and modeling to build out predictive analytics.
Depending on progress, may be requested to explore the geo-spatial analysis and capabilities in Power BI to meet market analysis requests.
Other duties as assigned.
What you'll need to be successful…
Education and Certification: Pursuing BA/BS in Information Technology & Business or equivalent/related degree.
Year: Junior or Senior
GPA: 3.0 or greater
Self-starter with an inquisitive mindset
Structured and analytical thinking
Demonstrated high initiative
Experience with Structured Query Language (SQL) and Power BI
Familiarity with statistical modeling or other data science practices
Excellent written and oral communication skills
Compensation Range for the Position:
$20.00 USD Hourly
Auto-Applydesktop support
Information technology technician job in Avon, OH
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
POSITION:DESKTOP SUPPORT
LOCATION: Cleveland, OH (you will be offered with the nearby location to place )
Duration:1+years
· PC SW & HW PD & Break/fix, Win and Mac OS, Mobility device OS, IMAC skills, written & oral communication skills, customer sat skills, organized and professional.
· Experience in medical technology support a plus as well.
Location: Avon OH, Euclid OH to Akron OH to Wooster OH. Etc
Additional Information
For more information, Please contact
Shubham
************
Information Services Intern, Summer 2026
Information technology technician job in Orrville, OH
Your Opportunity as an Information Services Intern
Join our team as an Information Services Intern, where you will have the chance to gain valuable experience and apply your knowledge in one of our four core areas: Business Area Vertical (Analyst or Developer), Infrastructure and Support Services, Project Management Organization (PMO), or Governance (Security, Architecture, Risk Management, and Standards).
Location: Orrville, OH Corporate Offices
Work Arrangements: Hybrid - onsite a minimum of 9 days a month primarily during core weeks as determined by the Company; maybe more as business need requires
In this role you will:
Depending on the area you are assigned, your role will provide you with the chance to dive deeper into specific aspects of the Information Services, Transformation, and Portfolio Operations (ITP) organization:
Business Area Vertical - As a Developer or Analyst, you will contribute to documenting, designing, and building deliverables requested by the business, while also supporting daily activities across various applications.
Infrastructure & Support Services - In this role, you will collaborate with ITP team members and employees from across the company to procure, receive, store, install, test, and ship peripheral computer equipment, software, and supplies.
Project Management Organization (PMO) - Working with the PMO team, you will assist in the development and enhancement of business capabilities by organizing, facilitating, documenting, managing, and overseeing resources and tasks necessary for successful project completion.
Governance (Security, Architecture, Risk Management, and Standards) - As an Analyst, you will help manage risk and establish guidelines for the appropriate use of tools and technologies, promoting a secure and standardized work environment.
What we are looking for:
Freshman, Sophomore, or Junior standing with relevant coursework in Information Services, Computer Science, Project Management, or a related field
A well-rounded skill set, including familiarity with common software packages, strong organizational skills, and a detail-oriented mindset
Application Period:
Application period closes on November 1st, 2025
Why Choose the J.M. Smucker Company's Internship Program?
Are you seeking an exceptional internship experience at a Fortune 500 company? At Smucker, we are dedicated to providing a world-class, award-winning internship that offers you the opportunity to:
Learn: Unlock your potential in a collaborative and supportive environment where you are treated like a true peer and challenged to be your best.
Grow: Benefit from hands-on training with a dedicated mentor and connect with peers and leaders throughout the company.
Lead: Contribute to high-profile projects that support our Company's growing categories like snacks, coffee and pet food.
Additional Perks:
Along with engaging work, we offer a variety of benefits to ensure your internship is both rewarding and memorable. These include:
Unique opportunities to network and interact with company leadership
Customized professional development sessions
Networking events and social outings with fellow interns
Access to a fully equipped fitness center, complete with a basketball court, indoor walking track, and recreational league sports
The Orchard, our gourmet cafeteria, offering breakfast and lunch with seasonal and locally-sourced ingredients
A competitive compensation package, including paid corporate holidays
Compensation range: $21 - $26/hr
**Actual hourly rate is determined based upon the year of college that will be completed at the start of the internship**
Employee discounts at our Company Store
A housing stipend for interns relocating for the program
Experience an internship where you can learn, grow, and lead - all while being part of something special at Smucker.
Learn more about working at Smucker:
Our Internship Program
Delivering on Our Purpose
Our Continued Commitment to Ensuring a Workplace for All
Follow us on LinkedIn
Auto-ApplyIT Procurement Specialist
Information technology technician job in Cleveland, OH
CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.
A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You'll get unwavering support from all departments and total transparency from the top down.
CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.
Position Overview:
The IT Procurement Specialist manages the full procurement lifecycle for IT goods and services, including sourcing, renewals, and approvals. This role is responsible for evaluating vendor proposals, pricing, service levels, and contract terms to ensure optimal value and risk mitigation. The IT Procurement Specialist reviews existing tools and vendor offerings to identify opportunities for consolidation, cost savings, and operational efficiency.
Job Responsibilities:
Manage the full procurement lifecycle for IT goods and services including sourcing, renewals, and approvals.
Evaluate vendor proposals, pricing, service levels, and terms to ensure maximum value and risk mitigation.
Track and manage IT asset lifecycle (hardware, software licenses, SaaS renewals).
Monitor technology spend against budget and provide forecasting and reporting on upcoming renewals or cost changes.
Ensure procurement policies are followed and help improve processes and workflow.
Evaluate current tools, subscriptions, and vendor offerings to determine whether services already exist within the organization.
Conduct spend and usage analysis to identify redundant software of overlapping functionality across vendors or departments.
Rationalize and consolidate vendors when feasible to reduce spend, complexity, and operational risk.
Qualifications and Skills:
Bachelor's Degree.
2+ years of experience in IT procurement or vendor management.
Experience in the mortgage industry, preferred.
Experience in technology purchasing, preferred.
Highly organized, efficient, and detail oriented.
Skilled in interpreting contract language, including termination clauses, licensing terms, and renewal structures.
Excellent analytical skills to compare vendor offerings and evaluate redundancy.
Excellent customer service skills, with a commitment to meeting the expectations and requirements of internal teams and external customers.
Proficient in Microsoft Office Suite.
This is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.
#LI-CCMREC
CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com
CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: **********************************
California residents: Please see CrossCountry's privacy statement for information about how CrossCountry collects and uses personal information about California applicants.
CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual's association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.
CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit ***************************
Auto-ApplyInformation Technology (IT) Administrator Intern
Information technology technician job in Woodmere, OH
MarshBerry is growing! We are seeking an
IT Administrator Intern
to join our team. We have a people first, fast paced, collaborative culture with plenty of opportunity for growth. MarshBerry has been successful in achieving growth objectives because the trust our clients place in our talented team of professionals, and all MarshBerry colleagues play a critical role in directly or indirectly cultivating those trusted relationships. MarshBerry provides an environment where employees can learn, improve and realize their career goals. We offer competitive benefits, hybrid work schedules, new challenges, and learning experiences.
Job Details
Position Summary:
MarshBerry's
IT Administrator Intern
will support the IT team by assisting with key operational tasks that ensure a smooth technology experience for new hires and existing staff. This role will focus on onboarding new employees, IT asset management, refreshing computers, organizing equipment, and contributing to process improvements within the HelpDesk function. The intern will gain hands-on experience with core IT systems and tools, including Microsoft 365, Windows operating systems, networking basics, and Active Directory. This internship offers a valuable opportunity to develop technical troubleshooting skills, enhance customer service capabilities, and contribute to the efficiency of IT operations.
Responsibilities:
Support the onboarding process for new hires by preparing and configuring IT equipment
Conduct IT assets management to ensure accurate inventory and documentation
Assist with computer refresh initiatives, including setup and deployment
Help organize and maintain IT equipment storage for efficiency and accessibility
Contribute to IT process improvements
Cultivate and maintain effective relationships with potential internal/external clients, partners and stakeholders that can directly or indirectly lead to revenue generation for all MarshBerry services.
Additional projects and tasks as assigned.
Selection Criteria
Education & Experience:
Candidates that are pursuing an Associate's or Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or Management Information Systems are preferred.
Current college students at the junior and senior level preferred.
Other:
Strong attention to detail.
Strong communication, analytical, and creative thinking skills.
A customer service mindset.
Working at MarshBerry
Who We Are:
MarshBerry practices The Collaborative Way which encourages employees to adhere to these five principles: listening generously, speaking straight, being for each other, acknowledgement & appreciation, and honoring commitments. We are committed to fostering an environment of Diversity, Equity, and Inclusion. We strive to educate our current and potential employees in these areas, while continuing to promote a welcoming and inclusive environment for all.
What We Do:
MarshBerry provides consulting services in the financial services industry primarily to independent insurance agents, brokers and carriers, as well as wealth and retirement plan advisors. Our services include but are not limited to financial, operational, sales management, merger and acquisition advisory, peer-to-peer exchange and information services. We are recognized in the financial services industry for providing innovative and customized solutions to our clients, with whom we build trusted advisor relationships. At MarshBerry, our mission is to help our clients learn, improve and realize their value. Our clients credit us for providing the vision, tools, and discipline to help them reach their strategic goals.
It's one thing to be recognized as experts in our field, it is another to be noteworthy based on the sentiment and feedback of our team. MarshBerry has been recently awarded the following:
Crain's Best Employers in Ohio
The Nation's Best and Brightest in Wellness
North Coast 99
Top Work Places - The Plain Dealer
Weatherhead 100
West Michigan's Best and Brightest Companies to Work for
To learn more about MarshBerry, visit *******************
We appreciate your interest in MarshBerry. As an equal opportunity employer, your application will be considered with regard to all laws which prohibit discrimination because of race, color, sex, religion, national origin, age, disability, military status, and genetic information, and requirements to take affirmative action in the hiring of minorities, including women, veterans, and those individuals with disabilities.
IT System Administrator
Information technology technician job in Cleveland, OH
Acroment Technologies is seeking qualified candidates for a Systems Engineer/Network Administrator position at our West Side office. Candidates should exhibit a strong desire to help others with technology. Including, but not limited to, servers, networks, workstations, smartphones, printers, hardware and software. Acroment Technologies offers a relaxed and easygoing work environment, IT career mentoring, advanced IT certification programs, completive salary, and benefits.
Core Responsibilities:
Provide technical support (all-levels) to customers via phone, email and through our ticketing system; ConnectWise.
Respond to service requests in a timely manner (meeting or exceeding our contracted SLAs)
Troubleshoot and resolve client computer issues (mostly PC, some MAC, smartphones)
Act as the point of contact for our clients on all types of requests generated internally via our monitoring systems or externally directly from clients.
Properly classify (priority/categorize) all service requests within our ticket system.
Coordinate additional resources needed to accomplish requested tasks including working with client vendors.
Communicate with customers and additional resources to notify them as to the status of their requests or needed repairs.
Additional Responsibilities:
Complete training programs for our ticketing and monitoring systems.
Recommend improvements to our internal processes to maximize customer service levels
Complete timesheets daily with detailed notes of work completed
Be available for work when scheduled to be on-call (weekly rotation) and attend weekly and quarterly service meetings (after-hours).
Develop rapport with clients as a trusted resource for help
Educate end-users on hardware and software operations as needed
Qualifications and Requirements:
Bachelor's degree or related work experience
2 years prior experience working in a similar role at a Managed Service Provider (MSP)
Network+ and Microsoft 365 certifications preferred but not required
Working knowledge of Microsoft 365 administration, Intune, Autopilot, PowerShell and Python
Set goals and be committed to improving your technical and soft skills through company offered and self-guided study to further your career in IT
Strong technological aptitude, work ethic, and problem solving skills
Excellent verbal and written communication skills
Reliable transportation, valid driver's license and valid vehicle insurance
IT Administrator
Information technology technician job in Avon, OH
IT ADMINISITRATOR Position Type: Direct HirePosition Hours: 9:00am-5:00pm, Monday-FridayPosition Location: Avon, OhioPosition Salary: $70K-$90K/annually Benefits: Full benefits package with employer-covered health, fully covered dental & vision, PTO, 401(k), and more
Job Summary: The IT Administrator will plan, coordinate, direct IT-related activities of the organization, as well as provide administrative direction and support for daily operational activities of the IT department. Duties/Responsibilities:
Troubleshoot and resolve problems with computer/ email/ printer / Phones either autonomously or with outside vendor help when and where required.
Identify, recommend, develop, implement and support cost-effective technology solutions for all aspects of the organization.
Define and implement IT policies, procedures and best practices.
Analyze departmental needs, identify vulnerabilities, and boost productivity, efficiency, and accuracy to inform business decisions
Ensure network components work together seamlessly to meet business needs, using their full range of capabilities, and stay informed about new features and competitor solutions
Analyze processes, technologies, and vendors continually to find areas for improvement.
Prepare cost-benefit analyses when upgrades are necessary and monitor vendors to ensure that they're offering the best-possible service and value for business needs.
Maintain essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.
Take responsibility for projects and solutions within the larger business initiative. Ie ( ERP, Automation, or other business functions)
Handle business-critical IT tasks and systems administration.
Research and evaluate emerging technologies, hardware, and software.
Track and maintain hardware and software inventory.
Performs other duties as assigned.
Required Skills/Abilities:
Excellent verbal and written communication skills.
Proficient in latest technology for IT systems and management.
Proficient in Microsoft Office Suite or related software.
Excellent organizational skills and attention to detail.
Excellent analytical and management skills.
Excellent interpersonal skills.
Through understanding of IT and practical applications to support the company's goals.
Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems
Education and Experience:
Bachelor's Degree in Information Technology or other similar Technical Discipline
4 - 6 years of relevant work experience, managing the functional aspects of all software, hardware, networking and telephony systems for a small to medium-sized business
Experience leading and managing large IT projects and rolling out IT infrastructures across various technologies
Technical Support Engineer
Information technology technician job in Wooster, OH
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You're the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction.
Job Duties and Responsibilities
What You'll Do:
You'll visit customers' homes, solve problems, and introduce them to smart home tech.
Install and service DISH equipment and smart home products in customers' homes
Teach customers how to use their tech and offer additional services when helpful
Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team
What's in it for You:
Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges
Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5-10% pay increases based on performance
Bonus Potential: Earn up to $6,400 your first year, and up to $9,100 annually after. High performers also receive AwardPerqs-redeemable for travel, electronics, and more
Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month), company-provided van, tools, and uniforms
Paid Training You'll Get:
Clear, step-by-step guidance for installations and service
Smart home tech knowledge to support and educate customers
Best practices created by our most experienced techs
Skills, Experience and Requirements
What You'll Need:
Valid Driver's License: Clean record required
Schedule Flexibility: Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays
Physical Ability:
Climb ladders (up to 40 ft)
Lift up to 70 lbs
Must meet and maintain 335 lb weight limit
Customer Focus: Build trust and create a great experience
Problem-Solving: Tackle a variety of challenges on the spot
Determination: Work in tight spaces and all kinds of weather
Adaptability: Handle changes and unexpected tasks with ease
Benefits:
From versatile health perks to new career opportunities, check out our benefits on our careers website.
Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact *************** if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)
Salary Ranges
Compensation: $22.00/Hour