Information Technology Technician Jobs in Pembroke Pines, FL

Job Type: Full-Time We are seeking a highly skilled Senior Technical Support Specialist responsible for delivering Level II hardware and software support while guiding and coordinating a team of Technical Support Specialists. The ideal candidate will have proven expertise in troubleshooting, end-user support, and escalation procedures in a fast-paced, enterprise-level environment. Key Responsibilities: Resolve hardware and software issues, including network connectivity problems. Support device upgrades, hardware/software conversions, and new deployments. Maintain accurate records using the IT Service Management System. Prioritize and manage open service requests and incidents. Provide escalation support and procedural guidance to team members. Maintain and troubleshoot hardware (PCs, laptops, printers, monitors, scanners, and smartphones). Perform imaging, configuration, and warranty support for hardware and peripherals. Install and support business-related and third-party applications. Manage telephony hardware at user desktops, including physical devices. Ensure technical readiness for visiting staff and external guests. Track asset inventory and coordinate hardware moves, exchanges, and replacements. Perform preventive maintenance, diagnostics, and software updates. Assist with hardware and software support related to firm-approved personal equipment used for business purposes. Other duties as assigned. Qualifications: Required: BA/BS degree or equivalent professional experience Minimum of 3 years' experience in corporate end-user support Experience with Windows-based systems and Microsoft Office Hands-on experience supporting mobile devices (iPhone, Android, MiFi) Familiarity with Citrix and enterprise/legal-specific software Demonstrated ability to deliver high-quality customer service in a performance-driven culture Preferred: Prior experience in a law firm environment Microsoft Office certifications Skills and Abilities: Exceptional organizational and multitasking skills Detail-oriented with strong analytical and problem-solving abilities Professional judgment and discretion Excellent interpersonal and communication skills Ability to maintain confidentiality and work well under pressure

Must be based in South Florida, Intermediate Excel, highly organized On - site 3x a week Supports the execution of a specific IT process (i.e. Communications, Vendor Management, Asset Management, Telecommunications, Business Applications, Service Delivery, etc.) in response to business needs and requests. Role gathers and interprets data, defines, monitors, and coordinates processes and process documentation (process flows), drives standardization. Can resolve transaction / data/ process discrepancies. Identify, monitor, and coordinate activities and/or KPIs. Helps to determine opportunities to automate, streamline, and standardize data and or processes. Duties and Responsibilities · Gather and analyze data · Interpret gathered data · Submit reports to the relevant department heads and management · Find patterns and trends in the analyzed data · Help management and other teams achieve business goals and needs · Formulate documentation · Track and reconcile data · Supports the execution of a specific IT process (i.e. Vendor Management, Asset Management, Telecommunications, Business Applications, Service Delivery, etc.) in response to business needs and requests · Perform other duties as assigned and contribute to the success of the department and function across different departments, sometimes virtually · Define, track and monitor KPIs · Collaborates with business and IT stakeholders to identify, analyze, understand and prioritize activities by business value and urgency · Monitor, coordinate metrics and act on exceptions to address issues Minimum Qualifications · Bachelor's Degree · Critical thinker · Influencer · Results-oriented · Facilitator · Problem solver · Thought Leader · Leadership potential · Strong Team player · Highly collaborative · Business acumen · Strategic Thinker · Budget and risk management capabilities · Ability to develop a team environment · Can analyze an issue and troubleshoot · Excellent analytical, problem solving, decision-making and quantitative analysis skills to provide insights into performance and efficiency opportunities · Understanding of IT processes and ability to translate and communicate technical concepts into business language · Excellent customer service skills in all interactions with internal and external customers, including but not limited to personnel from other divisions, vendors, suppliers, and other departments · Strong planning and organizational skills to work in a fast-paced environment and manage multiple priorities · Excellent accuracy and attention to detail skills to process large numbers of invoices · Excellent planning and organizational skills to work in a fast-paced environment and manage multiple priorities · Excellent communication and interpersonal skills to build relationship and collaboration across different departments, sometimes virtually Preferred Qualifications · Master's Degree Specialized Skills and Technologies · 1 - 2 years' Experience Understanding of GAP principles · 1 - 2 years' Experience in use of SAP FICO module or equivalent · Track and reconcile all IT spend and invoicing, and provide regular (monthly and annual) spend reviews and present to IT Finance leaders · Provide input with regards to support planning and budgeting process and participate in annual profit and loss (P&L) development · Manage forecasts and seasonality for all IT support and project spend · Maintain open communication with IT, Trade Development, AP, and Accounting teams and make recommendations as well as assist with internal financial procedures · Analyze daily expenses to ensure profitability and identify any issues and opportunities · Assist in running month-end process and work with others in the organization to minimize structural margin loss prior to month close · Assist IT Finance Leaders with monthly financial reconciliation and tracking spends and programing Must Haves: Must be Miramar based, Intermediate Excel, highly organized

IT Support Specialist Type: In Office Schedule: Monday to Friday, 7:00 AM to 4:00 PM Tyoe of contract: Temp to Perm Pay Rate: $25 per hour Must: ServiceNow Experience Description: Provides first-level IT support services for the organization, including troubleshooting hardware, software, and network issues. Responsible for the setup and configuration of equipment and accounts for new hires, ensuring a seamless onboarding experience. Manages service tickets through ServiceNow, maintaining accurate logs and ensuring timely resolutions. Collaborates with the IT team to support overall operational needs and escalate issues as needed. The ideal candidate is proactive, customer service-oriented, and organized, with a strong ability to work independently and efficiently in a fast-paced environment. Primary responsibilities include: Provide technical support via phone, email, and in person. Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and applications. Manage and update service requests and incidents using ServiceNow. Coordinate the setup of new hire workstations, including computer, phone, software, and account access. Perform hardware and software installations, updates, and maintenance. Maintain and track IT equipment inventory and manage asset lifecycle. Support IT projects, upgrades, and rollouts as assigned. Ensure user satisfaction by delivering timely and empathetic support services. Follow IT security protocols, ensuring data and systems integrity. Requirements: 1-2 years of experience in IT support, service desk, or helpdesk environments. Experience with ServiceNow or equivalent ticketing systems. Proficient in Windows OS, Office 365, and basic networking principles. Strong troubleshooting, problem-solving, and customer service skills. Ability to work independently and manage multiple tasks in a dynamic environment. Good verbal and written communication skills; Spanish proficiency is a plus. High School diploma or GED required; additional technical certifications are a plus. ttg Talent Solutions is an Equal Opportunity Employer and recruiting agency. We are committed to creating an inclusive and diverse work environment and welcome applications from all qualified candidates regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. Please note that all offers of employment are contingent upon the successful completion of a drug test and background check. We maintain a drug- and substance-free workplace to ensure the safety and well-being of all employees. At ttg, "We believe in making a difference One Person at a Time," ttg OPT.

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Bank of America, American Express, or JPMorgan Chase among many other leading organizations in the Miami area. Are you eligible? You can apply to Year Up United if you are: - A high school graduate or GED recipient - Eligible to work in the U. S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelors degree - You may be required to answer additional screening questions when applying What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - Banking - IT Support Get the skills and opportunity you need to launch your professional career. 75% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-three thousand dollars per year.

Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 28,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 25 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2024-2025 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 45 high-performing honors. What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves and that shared experience fuels out commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact - because when it comes to caring for people, we're all in. Description: Obtain prior authorization from payors. Route patient referrals to the appropriate department or individual(s). Establish and maintain accurate and complete patient records. Receive calls from new patients and referral sources and document all customer communications. Maintain a broad knowledge base concerning insurances, payor policies, and prescription medication in order to assist with the verification of insurance coverage for patients by obtaining all necessary information. Identifies patients who require authorization for all infusion services. Coordinates intake and authorizations for multiple sites as assigned. Identifies patients who require authorization for all infusion services. Coordinates intake and authorizations for multiple sites as assigned. Qualifications: Degrees: Associates. Additional Qualifications: Health Related Field, MA, or Registered Pharmacy Technician preferred. The Infusion Care Prior Authorization Specialist role requires critical thinking skills, effective communication, decisive judgement, and the ability to work with minimal supervision. The incumbent must be able to work in a fast-paced environment. The role requires payor medication authorization experience, as well as an understanding and knowledge of payer‘s requirements and expectations. Responsible for obtaining, coordinating, and processing information about new patients in a timely manner. Must have proficient computer skills including, EMR and electronic medical management system, outlook, and MS word, Cerner/Soarian experience preferred. Education and training in medical terminology preferred. Minimum Required Experience: EOE, including disability/vets

International College of Health Sciences (ICHS) is seeking a Technical Support Specialist to provide comprehensive technical and administrative support across multiple campus systems and platforms. This position is essential in ensuring smooth daily operations for students, faculty, and staff by managing user accounts, coordinating on-campus technology needs, and serving as a primary resource for troubleshooting and technical training. Located in the vibrant Boynton Beach area of Florida, ICHS is committed to fostering a secure, efficient, and technology-enabled learning environment. This position is onsite (on-campus) only and is not eligible for remote work. Purpose The Technical Support Specialist will serve as a key technical administrator and support lead, managing user access, training staff, coordinating on-campus technology logistics, and supporting the college's digital infrastructure. This role is critical to maintaining the integrity, security, and efficiency of campus systems and supporting the institution's mission of delivering high-quality healthcare education. Responsibilities System Administration and User Support Serve as Zendesk Admin: add users, manage accounts, passwords, and macros, and train staff on platform features. Act as Bookings Admin: create and manage shared booking links for college events, on-campus testing, virtual meetings, and new staff orientation; train new employees on personal bookings settings. Manage Shiftboard platform: create and add bulk profile accounts for students and faculty, manage student thresholds, disable inactive profiles, add new clinical sites, and manage user access. Create bulk templates for new users/students in Typhon. Network and Security Administration Limited Active Directory administration: access server via Remote Desktop, create and manage staff/faculty accounts for on-premises access, enable/disable users, and update user profiles. Office 365 administration: update whitelist domains or users in Exchange, unlock restricted student emails in Defender. Administer Avigilon Alta/Open Path: create, assign, and manage security access cards; schedule events for suite access; manage remote access credentials for emergencies. On-Campus Technology Coordination Local On-Campus Admin: bypass system admin requirements for time sync, external hard drive access, and application installation. On-Campus Testing Coordinator: assign and organize suites for testing and presentations, consult with Deans for residency weeks, prepare laptops and devices, update security settings, set up and break down testing environments, and assist guest speakers. Vendor and Event Support Liaise with third-party vendors regarding equipment needs (access points, switches, server maintenance, new installations). Organize and support campus events with technical setup and troubleshooting. Team Leadership and Training Train and coach support staff on systems and processes. Review support tickets, student meetings, and projects for quality and efficiency. Organize support staff scheduling for campus events and operational needs. Qualifications Education / Experience / Knowledge Associate degree in Information Technology, Computer Science, or related field; or equivalent combination of education and experience. 2+ years of experience in technical support, IT administration, or help desk roles. Strong interpersonal skills and a customer-oriented mindset Ability to work independently and as part of a team Experience administering platforms such as Zendesk, Office 365, Active Directory, and similar systems. Strong troubleshooting, organizational, and communication skills. Proficiency in Microsoft Office Suite and remote desktop tools. Ability to train and support users with varying technical backgrounds. Desired Bachelor's degree in related field. Experience in higher education or healthcare environments. Familiarity with Shiftboard, Typhon, Avigilon Alta/Open Path, and booking platforms. Vendor management experience.

Ready to be a part of a game-changing team that thrives on defying the impossible? About PCS Wireless Founded in 2001, by two visionary traders, PCS Wireless, affectionately known as “PCS”, is not your average mobile device distributor. Led by fearless entrepreneurs, PCS has completely transformed the landscape of the device resale market, both from a business and a consumer perspective. Today, PCS is a recognized global leader powering the secondary market. We buy and sell mobile devices and products worldwide through partners and programs. By breathing new life into old devices, we efficiently extend a device's lifecycle up to 5 times or more. We collaborate with industry giants including consumer electronics manufacturers, wholesalers, big box retailers and small businesses alike, catering to a diverse clientele of more than 1,500 customers. Our operations span major markets worldwide with offices and warehouses in the Americas, APAC, UK & EMEA. Our go-getting spirit valuing flexibility, a "me for we approach" and curiosity, and it continues to be the foundation of our success. We are looking for doers and thinkers who get things done and have fun doing it! About the Role The IT Technician is responsible for providing first-line support and ensuring the smooth operation of end-user computing, hardware, applications, and network systems. This role involves managing and resolving tickets, supporting Office 365 and Intune environments, maintaining hardware & network components, and delivering exceptional customer service to internal users. Additionally, the Sr. IT Technician plays a critical role in creating and maintaining thorough documentation, SOPs, and knowledge base articles to support team collaboration and knowledge sharing. What You Will Do Maintain Network Infrastructure Troubleshoot and resolve wired and wireless connectivity issues, including PoE devices, physical link testing, and performance bottlenecks. Install, label, and document network cabling, test for availability, and ensure clean topology and physical layout. Assist in firmware updates on networking gear, security cameras, and other connected infrastructure as needed. Deliver End-To-End IT Support and Automation Own your IT ticket flow from intake to resolution, maintaining SLA compliance and proper escalation paths. Support users across Windows/mac OS environments, including setup, deployment, and troubleshooting. Provision and manage devices and applications using Microsoft Intune, including OS patching and reducing manual workflows. Troubleshoot Office 365 issues (e.g., logins, OneDrive, mailbox config), manage licenses, and enroll users. Use PowerShell to script and automate repetitive tasks, enhancing operational efficiency. Maintain inventory and perform logistics for laptops, accessories, and parts; manage RMA/returns process. Drive Knowledge, Security, and User Enablement Monitor security alerts, respond to threats (e.g., phishing, suspicious activity), and assist with endpoint quarantining. Create and maintain clear documentation: SOPs, KBs, known issues, training materials, and environment status reports. System Maintenance and Automation Maintain, patch, and monitor users' environments to contribute to stability and security. Leverage tools like Intune to deploy applications and machines, reducing manual tasks. Utilize PowerShell scripting to automate tasks and improve operational efficiency. Provision and maintain Apple mac OS systems and peripherals. Ensure camera systems are operational, addressing connectivity issues, and updating firmware when necessary. Who You Are You love technology; it's not just a job, it's a hobby. Your fluent in both English and Spanish. You are curious in general and specifically about technology. You understand that AI really is the future, today You have a minimum of 5 years of work experience in “Network Support” or related fields. We Are Seeking People Who: Who are owners. Are continually raising the bar. Are sincerely open-minded. Are willing to examine their strongest convictions with humility. Are willing to nurture and embrace differing perspectives to make better decisions. If you are ready to join our fast-paced company, apply below! We are an Equal Opportunity Employer. All qualified applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity, ancestry, age, or national origin will be considered. No qualified applicants will be discriminated against on the basis of disability or protected veteran status.

ESSENTIAL DUTIES AND RESPONSIBILITIES The key job duties of IT professionals typically include creating new computer systems, networks, and applications or finding software errors through troubleshooting. Many of them can be involved in various tasks depending on their roles and the company's needs. As an IT worker, you can expect to work with computer-based information systems, software, and hardware, typically by designing, developing, and managing them. Everyday responsibilities can include: Identifying technical problems Deploying the appropriate IT solutions to solve problems. Designing computer-based systems or programs Identifying user needs with technology QUALIFICATIONS: An IT job can range from an IT support specialist, project manager, or software designer. Positions in this field cover a broad variety of roles that can vary depending on the company. An IT position generally involves managing and storing data using computers, software, databases, networks, and servers. As an IT professional, you may write programs, maintain networks, analyze systems, and provide technical support. EDUCATION / EXPERIENCE : Bachelor's degree in information technology, information systems, computer science or related field (graduate degree a plus). Minimum three years' experience overseeing IT teams and projects. Sound understanding of computer systems, networks, security, telecommunications, databases and storage systems. Ability to manage and prioritize tasks and projects. Solid working knowledge of all relevant coding languages and security protocols. Excellent analytical and problem-solving skills. Experience implementing and managing Artificial Intelligence (AI). Team oriented. Bilingual in English and Spanish.

Instasks App is a Professional Concierge Service. The app provides top-tiered professionals and clients with an online platform. Our unique approach to building an App is to give the client and the provider instant bookings and an easy process of all services: For example, client requests for quick tasks and large projects. Providers receive custom requests for their specialized skills. The app takes care of all invoicing between client and provider with a detailed invoice. And book all the confirmed jobs. We track providers' locations for the client's en route to any job. We created a portal platform to guide you in listing your professions. The platform provides you with schedules, invoicing and credit card processing are all part of the enhanced technology. Clients will have a choice to give the providers reviews and star ratings to ensure our elite services when booking on our app. Our mission is to help all providers strive to achieve their financial and independent goals. To have more time with their families and create a brighter future for all. The App offers opportunities to providers over the age of 18 and, by law, over the age of 21 for any tasks serving liquor. Build your future with a secure & safe platform. Be your own boss by choosing the TASKS that best suit your schedules and be available to work when you want to work. Build your income to help increase your revenue. Book tasks that are within a 15-mile radius. Our language preferred gives you better communication skills during your tasks. Our client's and providers' health & well-being are our highest priorities. BACKGROUND CHECK POLICY: All providers accountants go through an extensive (background check) through a third party company. The certificates they receive are in place to ensure the provider and client feel safe. The document you receive from the third-party background company can be given to any job you are applying for. Our policy states all providers must go through a third party background check only after you are confirmed for a job. We request you do not go through the background check link until you are confirmed for any jobs. ETIQUETTE TRAINING POLICY: Each provider will go through etiquette training to ensure that every provider is a friendly and well-mannered individual. We are poised to give our clients the very best in professional service. Our platform should leave no room for laxity as we work hard to bring the very best to our customers. SKILLS AND ABILITIES: Requires working from detailed instructions and occasional independent decision-making. Ability to read, analyze and interpret documents such as safety rules, operating and maintenance instructions, or procedural manuals. We are looking for a qualified IT Technician that will install and maintain computer systems and networks aiming for the highest functionality. You will also “train” users of the systems to make appropriate and safe usage of the IT infrastructure. A successful IT Technician must have a thorough knowledge of computer software and hardware and a variety of internet applications, networks and operating systems. The ideal candidate will also have great troubleshooting abilities and attention to detail. The goal is to build and maintain updated and efficient computer systems and networks to optimize the role of technology in business sustainability. Responsibilities Set up workstations with computers and necessary peripheral devices (routers, printers etc.). Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality. Install and configure appropriate software and functions according to specifications. Develop and maintain local networks in ways that optimize performance. Ensure security and privacy of networks and computer systems. Provide orientation and guidance to users on how to operate new software and computer equipment. Organize and schedule upgrades and maintenance without deterring others from completing their work. Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.). Maintain records/logs of repairs and fixes and maintenance schedule. Identify computer or network equipment shortages and place orders. Requirements Proven experience as an IT Technician or a relevant position. Excellent diagnostic and problem-solving skills. Excellent communication ability. Outstanding organizational and time-management skills. In-depth understanding of diverse computer systems and networks. Good knowledge of internet security and data privacy principles. Degree in Computer Science, engineering or a relevant field. Certification as an IT Technician will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional).

OUR COMPANY: EOS IT Solutions is a global technology and logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of services are our top business priorities, along with investing in and supporting our partners and employees. We are a true international IT provider and are proud to deliver our services through global simplicity with trusted transparency. WHAT YOU WILL DO: As a Network Field Technician - Tier 2, you will support global deployment projects by installing, testing, and troubleshooting enterprise-grade network hardware and infrastructure. You'll work closely with Project Managers and Network Engineers to ensure seamless and timely rollouts of networking solutions at customer sites around the world. This role involves frequent international travel and hands-on technical execution in fast-paced environments. KEY RESPONSIBILITIES: Deploy and support network hardware including switches, routers, wireless access points, PDUs, and cabling systems (copper and fiber). Rack, stack, and cable equipment in compliance with data center and networking standards. Perform copper and fiber termination, testing, and troubleshooting to ensure optimal performance and adherence to specifications. Interpret network diagrams, port maps, and rack elevation drawings to execute deployments accurately. Assist in site readiness surveys including assessment of MDF/IDF power, cooling, and rack infrastructure. Conduct both pre- and post-installation Wi-Fi surveys using industry-standard tools. Collaborate with Network Engineers to support network implementation, issue resolution, and change requests. Document work completed, inventory used, and site conditions through comprehensive reporting. Maintain high quality and productivity standards while meeting strict project timelines. Uphold safety and operational protocols across various environments, including live data centers and construction sites. ESSENTIAL CRITERIA: 4+ years of hands-on experience in network deployments or field installations. Proficiency with enterprise networking hardware from major vendors (Cisco, Juniper, HPE, etc.). Strong understanding of cabling standards (Cat5e/6/6a, fiber types, patch panel management). Ability to interpret technical diagrams and Bills of Materials (BOMs). Strong troubleshooting skills for network connectivity and cabling issues. Excellent communication, organizational, and customer-facing skills. Comfortable lifting equipment up to 50 lbs and working in physically demanding environments. Must be available to work flexible hours, including evenings and weekends when needed. Must be willing and able to travel internationally on short notice. DESIRABLE CRITERIA: Certifications: CCNA, JNCIA, CompTIA Network+, or equivalent. Experience with wireless deployments and survey tools (Ekahau, NetAlly, etc.). Familiarity with structured cabling best practices, grounding, and labeling standards. Prior experience in enterprise, data center, or multi-site corporate environments. The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor. #LI-CC1 Pay Range$28—$34 USD

Position Overview: The System Administrator is responsible for maintaining properly functioning servers, computers, and lab equipment throughout all FNU campuses including classrooms and Offices. Oversee the IT department's day-to-day operations and IT Service processes. This position oversees the monitoring, analyzing, and responding to security incidents, as well as implementing preventive measures to mitigate risks. The IT office also provides training for staff in the use of different software and networking. Key Responsibilities: Communication Management: Respond promptly to daily communications via email and voicemail, addressing inquiries promptly and professionally. Policy Adherence and Ethical Compliance: Ensure strict adherence to the University's mission, policies, procedures, ethical standards, Catalog, Staff Handbook, and compliance with data protection regulations and pertinent legal regulations in all aspects of admission activities; as well as the University Athletic Department's vision, mission, values, and aims and objectives. University Engagement: Participate in university events, committees, self-studies, new student orientation, and commencement exercises and ceremonies as needed. Special Projects & Assigned Duties: Execute special projects assigned by the President, Director of Athletics, or another supervisor. Perform any other assigned duties as required. Compliance Adherence: Ensure strict compliance with Title IX of the Education Amendments Act of 1972, as well as FNU Policies, Procedures, Rules and Regulations, the FNU Code of Ethics, Family Educational Rights and Privacy Act (FERPA), Florida Information Protection Act of 2014 (FIPA), the EU General Data Protection Regulation (GDPR), Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), and all other applicable federal, state, and local laws, rules, and regulations. Specific Duties and Responsibilities: Read, understand, and comply with the College's mission, the catalog, the College's policies and procedures, the Staff Handbook, and the Institutional Effectiveness process. Oversee and direct the IT department's day-to-day operations. Responsible for the supervision of the Assistant System Administrator and the IT team members. Responsible for improving IT operations performance and IT service delivery methods Monitor and promptly respond to security incidents within our Azure environment, investigating and containing threats. Define access privileges and control structures to keep our systems safe. Periodically review Azure firewalls, network security groups, and virtual networks. Advise managers and senior executives on security enhancements. Manage Azure Security Groups, applications, and Resources Configure, deploy, and maintain the Operating system image Monitor and address all Unitrends backup failures promptly Configure, and update Network switch on all network segments Configure and maintain the Network and server Alerts monitoring system Configure and update Network Port Security on all switches Support Clover credit card swipe machines Terminal Server management and configuration Configure, update, and maintain Azure ADConnect Work with the firewall vendor to configure and update VPN security policies Configure Windows servers, routers, switches, LAN, WAN, Internet WAP, and Remote Desktop communications. Maintain properly functioning computers and laboratory equipment including classroom projectors and cameras. Interact with Student Services staff to identify needs and requirements for their support issues. Engage 3rd party vendors and service providers in the event of any system failure. Responsible for computer security updates installations and OS patches in a timely manner using WSUS. Manage and maintain the university antivirus solution (SentinelOne) Maintain and upgrade of FNU phone system (Avaya) Configure system Data backup jobs according to the University data retention policy. Conduct backup restore in the event of data loss and file corruption Test new software packages, methods to roll out new software and OS, and remote assistance. Document system setups and IT service procedures by creating SOPs. Provide staff with training in computer software or network if required. Respond quickly when called by the Campus Deans, faculty, and administration offices and informed of new or existing problems with hardware or software. Requirements: Bachelor's degree in CIS/MIS and/or 4+ years equivalent work experience in a System Administrator role. Familiarity with Azure services (Azure Key Vault, Azure AD, Azure Firewall, etc.). Experience managing large and small IT projects. Proven experience as a System Administrator, Network Administrator, IT management or similar role. Experience with SQL databases, networks (LAN, WAN), and patch management. Experience working with Microsoft Windows terminal servers Must have experience working with virtual environments such as Nutanix and Microsoft Hyper-V. Experience with phone system configuration including VoIP and POTS lines Experience with system security (e.g. firewall configurations) and data backup/recovery. Experience with VPN Encryption, networks (LAN, WAN) and patch management Microsoft Active Directory and Security best practices. Experience with creating scripts in PowerShell or other similar languages Extensive experience working with Windows / Mac Operating systems and other platforms including Thin-Client Embedded OS. Professional certification (e.g. Microsoft Certified Systems Administrator (MCSA)) is a plus. Extensive knowledge of Microsoft/Windows product family such as Office 365 /DNS/ DHCP/ Server 2016/2019/Azure AD and Domain Controller (DC). Experience working on infrastructure configurations, i.e. switches, routers, firewalls, and low-voltage cables. Experience working with Asset/Image Management and patch management solutions. Extensive Knowledge working with Microsoft Active Directory and account Security best practices. Maintenance/Management of enterprise NAS and other data storage products. Possess the uncompromised ability to protect the confidentiality/privacy of others and company documents and records. Strong communication skills: must be comfortable with engaging in a variety of different communicative modes; verbal, non-verbal, and written with different levels of management Must be able to work weekends and after hours whenever needed. License/Certification: Nutanix: 1 year or VMware: years (Required) Azure Security Engineer Associate (Preferred) Azure Fundamentals (Required) Azure Administrator Associate (Preferred) LAN/Networking: 5+ years (Required) Windows Servers: 5+ years (Required) Active Directory: 5+ years (Required) PowerShell: 1 year (Required) Network+ (Required) MCSA/MCSE (Preferred) CompTIA Network+ (Preferred) Azure Security Engineer Associate, Azure Administrator (Preferred) Schedule: Monday to Thursday Monday - Thursday: 2 days from 8:00 am to 5:00 pm and 2 days from 12:00 pm to 9:00 pm *Fridays alternate (campus closes at 7 pm) (8:00 am to 5:00 pm or 10:00 am to 7:00 pm) Job Type: Full-time. Benefits: Health Insurance Dental Insurance Vision Insurance Life Insurance Supplemental Benefits Paid Holidays Vacation Sick Time Bereavement Leave Jury Duty Military Leave Personal Leave Benefits Continuation (COBRA) 401(k) Savings Plan Educational Assistance Family Medical Leave Act (FMLA)

Analytic Partners is a global leader in commercial measurement and optimization, turning data into expertise for the world's largest brands for almost 25 years. Our holistic approach to decisioning is powered by our industry-leading platform and team of experts, who help leaders make better decisions, faster - unlocking business growth and creating powerful customer connections. With clients in 50+ countries and global offices across New York City, Miami, Dallas, Dublin, London, Paris, Singapore, Shanghai, Munich, Sydney, Melbourne, Charlottesville and Denver, we're growing fast. And we're looking for top talent to join us in shaping the future of analytics. To learn more about what we do, visit analyticpartners.com - and see why we're recognized as a Leader in the industry by independent research firms Forrester and Gartner. What We Value in You:You've got positive energy and passion for working with data. You're optimistic about the future of using data to make informed business decisions.You're never tired of learning and are always looking for ways to grow personally and professionally.You thrive in collaborative work environments. You're both an active communicator and an eager listener - because, let's face it, you can't have one without the other.You can pivot on the fly. Analytics is constantly changing, and we must keep adapting and evolving that change, too. What you worked on last month may differ from what you worked on today, which excites you.You have a “can do” attitude. Our teams create high-quality work on quick timelines.You enjoy owning a problem and see it as an opportunity to innovate and challenge the status quo. We're all about harnessing innovation and are constantly looking for ways to improve.You want to be part of a winning team. We're stronger together, and you're a person who embraces being pushed out of your comfort zone. What You'll Be Doing:Participate in the design, development, and deployment of basic network configurations, servers, laptops, and mobile devices for our end-users, including client engagement team (CET), Technology Engineering (TE), Product Management, Human Resources, Finance, and other support services teams.Set up and administrate configurations for anything relative to Azure, Office 365, OpenDNS, IT Asset Management tools, Exchange, and Active Directory.Support configurations deployment, including software and hardware upgrades on all networking devices that appear in a network environment, including routing protocols, network security, Wi-Fi, and VoIP.Create AP Help Desk Tickets and manage JIRA on the back end.Consistently check manufacturers' guidance for upgrades.Always make recommendations to help improve overall IT functions and solutions for your designated areas.Support/administrate system backups Monitor AV/AM, IDS, and logging operations Maintain inventory control What We Look for in You:Required Skills:Minimum 4 years of IT System Administrator experience Minimum of 2 years of experience in network troubleshooting, including VLANs router setup Bachelor's Degree preferred, or Associates Degree and equivalent experience Experience with Microsoft Azure IT System AdministratorExcellent work organization, self-management, communication, and interpersonal skills Exceptional problem-solving skills and ability to resolve issues across any of our offices and remote teams Nice to Have Skills: Experience with Fortinet FWHands on experience with security tools (i.e. Zscaler or Crowdstrike) Experience with AWS cloud Our differentiator is - Our People! We hire the brightest talent and develop them into leaders. We foster a culture of PEOPLE, PASSION and GROWTH. People: We value our people, customers, and partners Passion: We love what we do Growth: Unlimited growth means unlimited potential AP is a customer-focused, team-oriented organization where innovation and results are rewarded, and individuals can chart the course of their own careers. As a woman founded and led company, this has meant supporting a meritocracy where everyone has opportunities to achieve their best and ensure we foster an environment of diversity, equity, and inclusion. In practice this means we will not only work to recruit a diverse workforce, but also maximize the full potential of all of our people. You can read more about our commitment to DEI here Additionally, Analytic Partners participates in the E-Verify program in certain locations, as required by law.

Details: Who we are Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. What will you do? Supporting IT equipment in large corporate environment Desktop/laptop tech support (Mac and PC) Windows 10/11 operating systems Support mobile devices, printers, scanners, wireless, VPN, etc. IMAC Support - IT equipment Install/Move/Add/Change Maintain repairs, spare parts, and components Research and troubleshoot problems Maintain system configurations and documentation Track and resolve customer incidents and requests through the client's ticketing tool Troubleshoot and resolve hardware and software issues for Windows devices Backup, restoration, and migration of user data Smart Hands support with networking, server, and telecommunications technologies Printer and peripheral device support Inventory management of IT assets including asset auditing Ability to research and follow appropriate KB articles Ability to work on-call and other after-hours support needs May provide Executive support Various other tasks associated with deskside services May need to be available to provide support at other client locations as needed Other duties as assigned #LI-ONSITE #LI-KG1 Details: What do you need to succeed? Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware Able to uphold a positive attitude at all times, even under stressful conditions Experience supporting remote facilities and users Excellent verbal and written communication skills High level of professionalism and strong personal interaction skills Ability to perform in-depth research and troubleshooting for complex technical issues Ability to prioritize and complete all work tasks with minimal supervision Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds Ability and willingness to learn new technologies High School Diploma (required) Deskside / Desktop / End User Computer experience, ideally in a corporate environment Proven ability to handle challenging, rapid-response user support Proven ability to balance, prioritize and organize multiple tasks Valid US driver's license Desired Characteristics A+ Certification Microsoft Certified Professional (MCP) ITIL Foundations Lean Six Sigma What you'll get Work with brilliant minds, often within a global capacity. Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more. Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well. Why we're different Brazilian and privately owned company; Agility, flexibility, and innovation are in our DNA; Flat organizational structure which enables faster communication and decision making;

Position Overview: The System Administrator is responsible for maintaining properly functioning servers, computers, and lab equipment throughout all FNU campuses including classrooms and Offices. Oversee the IT department's day-to-day operations and IT Service processes. This position oversees the monitoring, analyzing, and responding to security incidents, as well as implementing preventive measures to mitigate risks. The IT office also provides training for staff in the use of different software and networking. Key Responsibilities: Communication Management: Respond promptly to daily communications via email and voicemail, addressing inquiries promptly and professionally. Policy Adherence and Ethical Compliance: Ensure strict adherence to the University's mission, policies, procedures, ethical standards, Catalog, Staff Handbook, and compliance with data protection regulations and pertinent legal regulations in all aspects of admission activities; as well as the University Athletic Department's vision, mission, values, and aims and objectives. University Engagement: Participate in university events, committees, self-studies, new student orientation, and commencement exercises and ceremonies as needed. Special Projects & Assigned Duties: Execute special projects assigned by the President, Director of Athletics, or another supervisor. Perform any other assigned duties as required. Compliance Adherence: Ensure strict compliance with Title IX of the Education Amendments Act of 1972, as well as FNU Policies, Procedures, Rules and Regulations, the FNU Code of Ethics, Family Educational Rights and Privacy Act (FERPA), Florida Information Protection Act of 2014 (FIPA), the EU General Data Protection Regulation (GDPR), Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), and all other applicable federal, state, and local laws, rules, and regulations. Specific Duties and Responsibilities: Read, understand, and comply with the College's mission, the catalog, the College's policies and procedures, the Staff Handbook, and the Institutional Effectiveness process. Oversee and direct the IT department's day-to-day operations. Responsible for the supervision of the Assistant System Administrator and the IT team members. Responsible for improving IT operations performance and IT service delivery methods Monitor and promptly respond to security incidents within our Azure environment, investigating and containing threats. Define access privileges and control structures to keep our systems safe. Periodically review Azure firewalls, network security groups, and virtual networks. Advise managers and senior executives on security enhancements. Manage Azure Security Groups, applications, and Resources Configure, deploy, and maintain the Operating system image Monitor and address all Unitrends backup failures promptly Configure, and update Network switch on all network segments Configure and maintain the Network and server Alerts monitoring system Configure and update Network Port Security on all switches Support Clover credit card swipe machines Terminal Server management and configuration Configure, update, and maintain Azure ADConnect Work with the firewall vendor to configure and update VPN security policies Configure Windows servers, routers, switches, LAN, WAN, Internet WAP, and Remote Desktop communications. Maintain properly functioning computers and laboratory equipment including classroom projectors and cameras. Interact with Student Services staff to identify needs and requirements for their support issues. Engage 3 rd party vendors and service providers in the event of any system failure. Responsible for computer security updates installations and OS patches in a timely manner using WSUS. Manage and maintain the university antivirus solution (SentinelOne) Maintain and upgrade of FNU phone system (Avaya) Configure system Data backup jobs according to the University data retention policy. Conduct backup restore in the event of data loss and file corruption Test new software packages, methods to roll out new software and OS, and remote assistance. Document system setups and IT service procedures by creating SOPs. Provide staff with training in computer software or network if required. Respond quickly when called by the Campus Deans, faculty, and administration offices and informed of new or existing problems with hardware or software. Requirements: Bachelor's degree in CIS/MIS and/or 4+ years equivalent work experience in a System Administrator role. Familiarity with Azure services (Azure Key Vault, Azure AD, Azure Firewall, etc.). Experience managing large and small IT projects. Proven experience as a System Administrator, Network Administrator, IT management or similar role. Experience with SQL databases, networks (LAN, WAN), and patch management. Experience working with Microsoft Windows terminal servers Must have experience working with virtual environments such as Nutanix and Microsoft Hyper-V. Experience with phone system configuration including VoIP and POTS lines Experience with system security (e.g. firewall configurations) and data backup/recovery. Experience with VPN Encryption, networks (LAN, WAN) and patch management Microsoft Active Directory and Security best practices. Experience with creating scripts in PowerShell or other similar languages Extensive experience working with Windows / Mac Operating systems and other platforms including Thin-Client Embedded OS. Professional certification (e.g. Microsoft Certified Systems Administrator (MCSA)) is a plus. Extensive knowledge of Microsoft/Windows product family such as Office 365 /DNS/ DHCP/ Server 2016/2019/Azure AD and Domain Controller (DC). Experience working on infrastructure configurations, i.e. switches, routers, firewalls, and low-voltage cables. Experience working with Asset/Image Management and patch management solutions. Extensive Knowledge working with Microsoft Active Directory and account Security best practices. Maintenance/Management of enterprise NAS and other data storage products. Possess the uncompromised ability to protect the confidentiality/privacy of others and company documents and records. Strong communication skills: must be comfortable with engaging in a variety of different communicative modes; verbal, non-verbal, and written with different levels of management Must be able to work weekends and after hours whenever needed. License/Certification: Nutanix: 1 year or VMware: years (Required) Azure Security Engineer Associate (Preferred) Azure Fundamentals (Required) Azure Administrator Associate (Preferred) LAN/Networking: 5+ years (Required) Windows Servers: 5+ years (Required) Active Directory: 5+ years (Required) PowerShell: 1 year (Required) Network+ (Required) MCSA/MCSE (Preferred) CompTIA Network+ (Preferred) Azure Security Engineer Associate, Azure Administrator (Preferred) Schedule: Monday to Thursday Monday - Thursday: 2 days from 8:00 am to 5:00 pm and 2 days from 12:00 pm to 9:00 pm *Fridays alternate ( campus closes at 7 pm) (8:00 am to 5:00 pm or 10:00 am to 7:00 pm) Job Type: Full-time. Benefits: Health Insurance Dental Insurance Vision Insurance Life Insurance Supplemental Benefits Paid Holidays Vacation Sick Time Bereavement Leave Jury Duty Military Leave Personal Leave Benefits Continuation (COBRA) 401(k) Savings Plan Educational Assistance Family Medical Leave Act (FMLA)

We are seeking a proactive, highly skilled IT Administrator to join our IT team. This role requires extensive experience in Office 365 Administration, Azure Portal, and ticket management, as well as strong problem-solving skills and the ability to work independently without constant oversight. The ideal candidate will be responsible for managing IT support tickets, maintaining cloud-based infrastructure, and optimizing IT workflows to improve efficiency. Key Responsibilities: Helpdesk & Ticket Management (40%) Act as the frontline IT support, triaging and resolving technical issues. Manage and prioritize tickets within the IT helpdesk system, ensuring timely resolution. Escalate complex issues to the appropriate IT personnel while maintaining accountability. Develop knowledge base articles to streamline troubleshooting. Office 365 & Azure Administration (30%) Administer Office 365 (user management, licensing, security policies). Manage Azure Portal, including identity and access controls, MFA enforcement, and cloud security monitoring. Monitor system health, storage usage, and infrastructure performance. Perform security audits and enforce IT best practices. IT Systems & Cloud Applications (20%) Maintain and optimize WordPress, Asana, Zoho, Zoom, Dropbox, SharePoint, OneDrive and other environments. Automate repetitive IT tasks using PowerShell scripts and system integrations. Optimize Office 365 & Azure licensing costs through audits and de-provisioning. Implement best practices for SharePoint and OneDrive file management. Process Improvement & Proactive IT Management (10%) Identify inefficiencies in IT workflows and propose automation or process enhancements. Maintain IT asset inventory and track company-provided hardware. Work cross-functionally with other departments to align IT solutions with business needs. Conduct user training sessions on Office 365, cybersecurity, and IT policies. Requirements: Technical Skills & Experience ✅ 5+ years of IT experience, including at least 3 years in Office 365 and Azure administration. ✅ Strong expertise in Acuity scheduling system, Office 365 Admin, and Azure Portal. ✅ Experience managing IT support tickets and helpdesk systems. ✅ Proficiency in cloud-based applications: WordPress, Asana, Zoho, Zoom, Dropbox, SharePoint, OneDrive, Make, Dynamics 365/Salesforce/Keap, and others. ✅ Ability to automate workflows using PowerShell scripts, power automate, graph api. ✅ Solid networking knowledge (DNS, DHCP, firewalls, authentication protocols). ✅ Understanding of cybersecurity best practices, MFA implementation, and user access control. Soft Skills & Attributes: ✅ Highly proactive, able to take ownership of tasks without micromanagement. ✅ Strong problem-solving skills and ability to work in a fast-paced environment. ✅ Excellent written and verbal communication skills for documentation and user training. ✅ Customer-service oriented approach with a focus on user satisfaction. ✅ Detail-oriented, with the ability to maintain accurate records and documentation. Preferred Certifications (Not Required but a Plus) ✔️ Microsoft 365 Certified: Fundamentals (MS-900) or Associate (MS-102) ✔️ Azure Fundamentals (AZ-900) ✔️ ITIL Foundation Certification ✔️ CompTIA A+ or Network+ Why Join Us? Company-provided hardware for seamless remote or in-office work. Autonomy & trust - we value independent thinkers who take ownership. Collaborative environment with direct exposure to IT and business leadership. ***This is a on-site position. Please only apply if you're in Miami or planning on relocating. *** HTM provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Essential Duties and Accountabilities: Server administration, including backups, security management, user account management, email systems, and internet access. Collaborates with the VP of Information Technology to plan, implement, and support the network and computing infrastructure plan. Supports voice communications. Provides network and server support by researching, analyzing, and resolving associated problems. Performs administrative functions on systems as needed for implementation, support, and maintenance. Monitors the performance and capacity of systems and implements modifications and upgrades as required. Assists management with IT solutions to ensure target objectives are met. Works with the IT team to find solutions for various project and operational needs. Develops, enforces, and maintains installation and configuration procedures. Performs regular security monitoring to identify any possible threats or intrusions. Applies OS patches on a monthly basis and upgrades administrative tools and utilities as necessary. Maintains data center environmental and monitoring equipment. Suggests areas for improvement in internal processes along with possible solutions. Initiates and implements improvements in all areas of IT responsibility. Serves as the main point of contact on all IT-related matters for all company facilities. Ensures company assets and software licensing are maintained and used responsibly. Adheres to the company's safety and quality standards. Maintains a safe and clean work area. Performs other related duties as required and assigned. Qualifications: U.S. Citizen or Permanent Resident status required by ITAR. Bachelor's degree in Information Systems, Computer Science, or a related field. Minimum of two (2) to five (5) years of experience in supporting a network environment. Experience with disaster recovery plans and implementation. Expert knowledge as an OS administrator. Experience: 3+ years with Windows Server. Previous expert-level experience supporting Microsoft Exchange 2016/2019 and Office 365 (Mailbox maintenance), Microsoft IIS. Expertise and proficient experience with Microsoft server products and VMware technologies (e.g., Hyper-V, DFS, Active Directory, Exchange/O365, VMware). Practical working knowledge of SCCM and its functionality. Proficient in TCP/IP networking and related network services (e.g., DNS, SMTP, DHCP, Load-Balancers). Must be self-motivated and able to work in a team environment. Must have expert-level troubleshooting skills, with the ability to determine the root cause of a problem and identify and resolve systemic issues. Ability to manage multiple tasks while effectively focusing on priority issues. Previous competent experience supporting an Enterprise Backup system. Bonus: Master's degree with a concentration in technology. Nice to have: CompTIA A+, Network+, Security+, Microsoft MCSA Admin, or MCSE Core certifications. Expert-level firewall configuration experience.

Job Title: Information Technology Administrator Department: Information Technology Reports To: Information Technology Director FLSA Status: Exempt Prepared by: Human Resource SUMMARY Information Technology Administrator in this position is to oversee and maintain all aspects of the City's computer infrastructure as well as manage all aspects of the programs' structures and designs for effective use NATURE OF WORK The IT Administrators will review the City's computer systems to ensure that all aspects are operating efficiently. IT Administrators will troubleshoot problems, configure hardware and software, implement back up processes and assess systems for upgrades or replacement. This person is expected to learn emerging technologies and resolve any issues involved in integrating new technologies with existing systems. The IT Administrator is a key technical resource, providing advice, training and technical support for various projects. This position also works closely with the Information Technology Director in evaluating current systems and aligning the City's objectives with the strategy for technology. KEY RESPONSIBILITIES Implantation and development of the City's information systems and technology goals, objectives, policies and procedures. Prepare and monitor information systems-related budget items as related to staffing, equipment, software licensing/maintenance, materials and supplies. Implement information systems technologies and processes to improve operational efficiency Troubleshoot problems, configure hardware and software, implement back up processes and assess systems for upgrades or replacement. Install and manage these systems, conduct updates, create passwords and run check for viruses and spyware. Assist and participate in the development of the information systems and technology work plan; assign activities, projects and programs, monitor workflow; review and evaluate work products, methods and procedures - both of assigned staff and/or outside consultants. Manage the City's technology infrastructure, including servers, workstations, printers, network equipment, telecommunications equipment and audio-visual equipment Performs related work as required. KNOWLEDGES, SKILLS AND ABILITIES Principles and practices of information systems and technology. Ability to assess existing network serves, operating systems and security programs. Ability upgrade existing hardware and software programs. Install and implement effective security systems. Troubleshoot problems with systems and programs Ability to install and configure computer systems, hardware, and peripherals. Act independently and make decisions conforming to the City's policies, procedures, standards and ordinances. Perform all job duties in an organized and efficient manner with the ability to adjust priorities and perform multiple tasks Must have a friendly disposition and good customer service skills in order to clearly and effectively communicate technical situations to non-technical personnel. Some working knowledge of the most current released version or the immediate predecessor of Microsoft Office and related Microsoft Office automation products. Some knowledge of Internet browsers. Considerable understanding of the inner workings of personal devices, such as desktops, laptops, tablets, smart phones. Ability to adhere to established standards, and complete projects within stringent time schedules. Ability to handle multiple tasks at once, prioritize, and demonstrate excellent follow-through on each task assigned. Ability to perform well under pressure. Ability to analyze and diagnose problems quickly, and to make recommendations for workable solutions within prescribed standards. Ability to maintain professional working relationships with fellow employees, users, and the general public. Ability to express oneself clearly and concisely, both orally and in writing. Ability to work closely with and explain sophisticated technology and processes to end user community. Must be willing to work overtime, night, weekends, and holidays when required to meet critical deadlines and/or to perform routine maintenance and systems upgrades/repairs. Ability to work productively in teams Knowledge of Cisco or similar next generation firewalls Knowledge of VMware or similar principals Knowledge in advanced networking including routing, plans, and access control Working knowledge of relevant operating systems, software, and programming EDUCATION Bachelor's degree in information systems, Information Technology, Computer Science, or related technology degree OR At least five (5) years of experience that is directly related to the duties and responsibilities specified. A directly related higher degree from an accredited institution may be substituted for up to five (5) years of experience EXPERIENCE AND TRAINING Five (5) years of increasingly responsible professional experience in the administration or management of an information systems operation. SPECIAL REQUIREMENTS Valid Florida Driver's License Must be able to successfully complete FDLE fingerprint and background check. Advanced knowledge of computer systems administration, network infrastructure, and enterprise software administration. EXPERIENCE AND TRAINING Must possess and maintain a valid Florida Driver's license. SPECIAL REQUIREMENTS Ability to type 40 wpm Extensive knowledge of computers and proficiency in Microsoft Office Word, Outlook, Excel, and Power Point applications. Some knowledge of Microsoft Publisher and Access desirable. SUPERVISION RECEIVED General and specific assignments are received as to beats or details and work is normally performed with latitude for the use of independent judgment in the selection of work methods and procedures, subjects to review through analysis of reports, personal inspection, and discussion SUPERVISION EXERCISED Directs and coordinates the work of Police Corporals and Officers; general and specific assignments are received as to details and work is normally performed with latitude for use of independent judgment in the selection of work methods and procedures, subject to review through analysis of reports, personal inspection, and discussion; may be assigned to direct the work of Police Department employees who perform support services and duties. PHYSICAL DEMANDS AND WORKING ENVIRONMENT On a continuous basis sit at a desk and/or stand for long periods of time. Frequently required to walk. Frequently required to see, hear, and talk with employees and the public. Frequently required to read and/or present documents, write or use keyboard to communicate through written means, use a calculator to compute figures. On occasion it is requested to climb or balance, stoop, kneel, crouch, or smell. Intermittently twist and reach office equipment. On occasion it is required to lift or carry weights up to 20 pounds. Specific vision requirements include close vision, color vision, peripheral vision, depth perception and ability to adjust focus. Employment At-Will Employees have a work-at-will relationship throughout their employment. This means that employment is for an undefined period. Either the employee or the City OF Opa-Locka, without cause or notice, may terminate it. Equal Employment Opportunity/EEO The City of Opa-Locka is committed to a policy of equal employment opportunity for all employees and applicants. Under this policy, all employees and applicants will be treated fairly and equally, and the City of Opa-Locka will comply with all applicable local, state, and federal employment discrimination laws. These protections extend to all management practices and decisions, including recruitment and hiring, performance appraisals, promotions, termination, training, and career development. selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, volunteers, subcontractors, vendors, and clients.

Job DescriptionElite Corporate Solutions is currently recruiting an experienced IT System Administrator on behalf of a leading U.S.-based manufacturer located in Pompano Beach, FL. This role plays a vital part in maintaining and optimizing IT systems to support day-to-day operations. We’re looking for a proactive and skilled professional ready to join a stable and growth-oriented environment. What You’ll Do Administer and monitor servers, backups, user accounts, email systems, internet access, and security protocols. Collaborate with IT leadership to plan, implement, and support network and infrastructure initiatives across company sites. Oversee performance, capacity, and security of systems; apply OS patches, maintain tools, and implement upgrades as needed. Lead support efforts for Microsoft Exchange/O365, Windows Server, VMware, Hyper-V, Active Directory, SCCM, and IIS. Troubleshoot and resolve server, network, and application issues while continuously improving internal IT processes. Manage disaster recovery plans and maintain data center monitoring systems. Serve as the primary point of contact for IT matters across all facilities. What We’re Looking For Bachelor’s degree in Computer Science, Information Systems, or related field. 3+ years of hands-on experience in server/network administration in a corporate environment. Strong knowledge of Microsoft server products, VMware, Active Directory, DNS, DHCP, TCP/IP networking, SCCM, and backup systems. Experience with Exchange 2016/2019, Office 365, and IIS. Expert-level troubleshooting skills and ability to prioritize issues in a fast-paced environment. U.S. citizenship or permanent residency required (per ITAR regulations). Bonus Skills Master’s degree in a technology-related field. Certifications such as CompTIA A+, Network+, Security+, MCSA, or MCSE. Hands-on experience with enterprise firewalls and cybersecurity protocols. Additional Requirements Must be a U.S. Citizen or Permanent Resident in compliance with ITAR regulations. Must be able to lift 25 lbs and sit for extended periods. No travel required. This is an on-site position located in Pompano Beach, FL.

General Function: The IT Public Safety Administrator oversees the administration of the City's Police Department (PD) systems, applications, and compliance. This role involves providing advanced software support, conducting system analysis and diagnostics for departmental users, and leading IT projects. The position operates with a high level of autonomy and requires handling sensitive and confidential information. Reports To: Director of Innovation and Technology Department Assistant Director of Innovation and Technology Department Supervisory Responsibility: None Key Duties & Responsibilities Essential Duties and Responsibilities: Plan, organize, and direct efforts for the Police Department systems and their impact to operations. Understand and maintain the Police CAD/RMS Systems and ancillary applications. Provide advanced-level support for additional systems, including phone recording, document management, mobile applications, and others as needed. Maintains and monitors the department's core network, switches, and other network devices. Maintains all server systems and performs updates as required. Monitors and performs routine and disaster recovery backup of data. Configures and manages the department's firewalls, intrusion detection / prevention systems, and all cybersecurity-related systems. Plans and designs changes to the Department's network and computer systems as necessary. Understand and ensure systems compliance with all standards required of the Police Department by the Department of Justice, CJIS, State of Florida, and any other regulatory agency or legal requirement. Plan and prepare documents for proposed projects to include technical specifications and cost benefit analysis. Analyze submitted proposals from RFQs/RFPs or contracts for new systems. Project planning to account for all aspects of system deployments including resource allocation, budgeting, timeframe, training, documentation, and scope. Develop, recommend, and implement system and process changes to improve operations and efficiencies. Work with all available resources to improve system integration and processes between City departments. Communicate clearly and concisely both orally and in writing. Establish and maintain cooperative working relationships with those contacted in the course of work. Assists in training departmental personnel in the use and operation of equipment and software. Conducts audits of departmental computer records to ensure accuracy. Prepare reports as required. Maintains strict confidentiality of all departmental information. Attend seminars and workshops related to duties and responsibilities as directed. Assists in monitoring, diagnostics, modifications, construction, and repair of the department's communications system. Will be required to be "On-Call" during off-hours for emergencies or system problems. Performs other related duties as required. All of the above information is intended to indicate the general nature and level of work performed by employees in this position. This description is not intended to contain or be interpreted as a comprehensive inventory of all duties and qualifications required of employees assigned to this position. Duties, responsibilities, and activities may change at any time with or without notice. Type of Appointment/Work hours: Full-time/Regular position. Standard workweek, which is forty (40) hours of work per week, usually consisting of five (5) days of eight (8) hours per day. The workday may be varied for the efficient delivery of public service. Will be required to work other than the standard workweek on occasion, including evenings, weekends, and/or holidays. Qualifications & Work Environment Requirements: A bachelor's degree in Computer Science, Information Technology, or a related field, in addition to a minimum of five (5) years of experience in computer support. Job Control languages/procedures development is desirable. Demonstrated experience in both network and desktop operating systems support work, installing and repairing equipment. A+, Network+, CCNA, MCSA, or equivalent desirable. Understanding of Virtualization (VMWare or Hyper-V). Understanding of Storage Area Networks. Understanding of Cloud-based Solutions. Knowledge of local area and wide area network administration, telephone, and other communications systems support. Knowledge of Windows systems, laptops, networks, and servers. Extensive experience in O365, Microsoft Suite, and Microsoft Active Directory. Experience configuring and troubleshooting cellular devices using O365 and calendar. Knowledge of various IT support tools. Experience working in a multi-faceted real-world environment. Must be able to read, write, and comprehend verbal and written instructions. Must possess a valid Florida driver's license with a clean driving record. Must pass an extensive background screening process. Physical and Environmental Demands or Conditions: The physical and environmental demands for this position have been listed on the last page of this description. Physical and environmental demands must be met to successfully perform the essential duties and responsibilities of this position. Employment Policies & Core Values Core Competencies: Judgment - Sound decisions based on fact; uses logic to solve problems. Quality of Work - Performs work thoroughly, accurately, and professionally. Reliability - Timely and consistently completes assigned work; consistently reports to work and is punctual. Safety - Committed to ensuring a safe environment and complies with applicable safety standards. Technical Capability - Applies knowledge to identify issues and works to develop skills; demonstrates knowledge of techniques, skills, and equipment. Work Authorization/Security Clearance: The employee must successfully pass a background screening process and comply with the City's Drug-Free Workplace policy. The City will also verify the identity and employment authorization of individuals hired so the proper completion of Form I-9 is required, which includes the employee providing documents evidencing identity and employment authorization. Equal Opportunity Statement: The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Qualifying individuals with disabilities may be provided reasonable accommodations to enable them to perform the essential functions. Veteran's Preference Policy: In accordance with Florida Statute 295.07, F.S., Chapter 55A-7, the City of Homestead complies with Florida law by providing Veterans' Preference in hiring. Qualified applicants, including veterans, spouses, widows/widowers, parents of service members, and current reserve or National Guard members, may receive hiring priority if they meet minimum qualifications and can perform the duties required. Veterans' Preference includes additional points on exams, prioritized placement on employment lists, and education waivers for certain qualified individuals. This preference ensures eligible candidates are considered fairly at all stages of the hiring process. For questions, contact the Human Resources Department.