Information technology technician jobs in Pennsylvania

CSI Companies is seeking Field Service Technicians (TDR Support) to work with one of our top healthcare clients! Travel: Will travel to different clinics/hospitals within a 50-mile radius Duration: 3 - Month Contract Start Date: 1/5/2026 Pay: $25 - $28/hour W2 Shift: Monday - Friday, 8am - 5pm Description: Overview We're seeking 35 Field Service Technicians/TDR Testers to support EPIC go-live readiness across healthcare facilities. This role focuses on deploying, configuring, and testing IT hardware to ensure devices are fully functional and integrated with EPIC workflows. Key Responsibilities Deploy, configure, and troubleshoot computers, printers, scanners, and peripherals. Perform end-to-end device testing, validate connectivity, and confirm EPIC workflow integration. Document configurations, test results, issues, and resolutions. Collaborate with clinical and IT teams to schedule and execute testing activities. Provide hands-on support to end users during testing. Execute and refine TDR test scripts to ensure system readiness. Support device readiness tasks including labeling, asset tagging, and inventory updates. Qualifications Strong experience with Windows systems, peripherals, and networked devices. EPIC or EHR experience preferred. Excellent troubleshooting, communication, and documentation skills. Experience with device rollout projects or clinical environments is a plus.

The IT Support I/Helpdesk will be based in our Corporate office in Imperial, PA. This position will be responsible for providing first level IT support for the company which includes several locations in PA, OH, VA and FL. The role is part of an on-site IT team to assist with first-level IT support. (Hybrid - following training period) Considering making an application for this job Check all the details in this job description, and then click on Apply. Duties and Responsibilities: * Serve as the primary contact for Level I Support, responds promptly to service requests, problem requests and other requests assigned to the Help Desk support queue. * Troubleshoots and resolves hardware/software-related issues and break/fix problems with laptop computers, desktop computers, printers, scanners and other PC-based peripherals * Gather essential information for ticket resolution and escalation to Level II support when necessary. * Create and maintain user accounts, including onboarding new users and managing system privileges. * Perform routine system maintenance tasks such as changing backup tapes and updating software. * Assist in Software quality Assurance, testing, and new software rollouts. * Contribute to small project tasks, information gathering, and interdepartmental communication. Education, Experience and additional requirements: * Degree and/or certification in IT, Computer Engineering, Information Management or Computer Science. * 1-3 years of related experience, customer service experience preferred. * Must be dependable and adaptable to frequent changes in direction. * People/customer oriented and able to work autonomously wtih minimal supervision. * Eager to learn and stay up to date on the latest technologies. * General technical knowledge and support experience. * Effective problem-solving skills and ability to troubleshoot Windows, MAC OS, and smartphones. xevrcyc * Familiarity with MS Office Suite, printer setup and hardware installation. * Interpersonal skills to effectively work with all levels of management * Motivated self-starter with the ability to manage their workload and handle competing priorities * Technology experience preferred in the following:Windows Doman (Servers 2019, Windos 10 & 11) Linux VMWare (virtualized servers) IBM iSeries (AS/400) Midrange System Google Workspace, Cisco & Fortinet Firewalls/Switches Intranet spanning 12 offices in 4 states and growing (multiple companies) Equal Employment Opportunity Employer Job Type: Full-time Pay: $24.42 - $29.41 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Flexible schedule * Health insurance * Health savings account * Life insurance * Paid time off * Professional development assistance * Vision insurance Work Location: Hybrid remote in Imperial, PA 15126

The Analyst, Desktop Support is responsible for the maintenance, installation, repairs and overall support of desktops, laptops, tablets, mobile devices and IoT medical devices to support critical healthcare operations across The Guthrie Clinic (TGC). The Analyst documents, upgrades and/or replaces hardware and software as required. This position will work together with the Help Desk and Network Operations Center (NOC) staff as appropriate to determine and resolve problems. Experience: 1. Preferred one to three (1 to 3) years of experience on a desktop support services team; healthcare experience preferred. 2. Proficiency in operating systems (e.g., Windows, mac OS, iOS, Android) 3. Experience specifying, troubleshooting, and maintaining Microsoft compatible end‐user computing platforms and peripherals running Microsoft Windows Operation Systems including Windows 10 and Windows 11. 4. Experience migration operating system versions and updating desktop images. 5. Knowledge in Microsoft O365, Patch Management, anti-virus and inventory management tools. 6. Excellent knowledge of computers and peripherals. 7. Working knowledge of configuring and troubleshooting iOS and Android-based mobile devices. 8. Strong customer service orientation, good written and oral communication skills, self-motivated and directed. 9. Working knowledge of managing tickets, follow-up actions and close issues. 10. Ability to work in a fast-paced environment, manage user expectations and potential risks. 11. Experience with patch management software. 12. Basic understanding of LAN/WAN network infrastructure technologies. 13. Basic understanding of security technologies including firewalls and antivirus. 14. Experience with ITSM functionalities such as change control, CMDB and ticketing systems. 15. Basic understanding of healthcare information systems (e.g., Epic, Cerner), cybersecurity and clinical operations. 16. Experience with resolving multiple issues simultaneously. Education: 1. Bachelor's degree in Information Technology, Computer Science, Healthcare Administration or related field strongly desired or an equivalent combination of education and experience. Licenses/Certifications: 1. Preferred certifications include CompTIA A+. Essential Functions: - Responsible for installation and maintenance of desktop, laptops, tablets, mobile devices, printers and peripheral hardware. - Perform preventative maintenance on hardware. - Test and plan the deployment of new operating system releases, vendor patches and commercial software releases. - Develop and document standardized user processes and procedures; “how-to” documentation. - Provides proactive and advanced troubleshooting and analysis. - Understands and accounts for interactions between technologies and applications. - Responsible for maintaining ticket status and resolution information in ticketing system. - Accountable for meeting established performance metrics which will be used in performance evaluations. - Participates in on-call support rotation as specified by management. - Willingness to travel between sites in the TGC Pennsylvania/New York regional footprint (Sayre, Towanda, Troy, Corning, Cortland, Binghamton, etc.) - Promotes the use of TGC's PMO methodology and standards to manage IT initiatives. - Demonstrate commitment to customer service by providing responsive and effective support, developing solid working relationships with customers and IT colleagues, and delivering high quality, value-added services that exceed customer expectations. - Demonstrates a commitment to excellence in Customer Service with all internal and external customers of TGC. - Performs related duties as assigned and unrelated duties as requested. Other Duties: Other duties as assigned

We're seeking a dedicated and service-oriented IT Support Specialist to join our growing team. This full-time, onsite position is ideal for a tech-savvy professional with strong troubleshooting skills, a customer-first mindset, and experience supporting mac OS, iOS, and Windows 11 environments. If you thrive in a dynamic setting and enjoy solving problems hands-on, we'd love to meet you. Key Responsibilities: • Deliver in-person and remote technical support for mac OS, iOS, and Windows 11 systems. • Set up, configure, and maintain desktops, laptops, and mobile devices. • Manage Microsoft 365 applications, including Outlook, SharePoint, Teams, and OneDrive. • Troubleshoot and resolve issues related to operating systems, software, printers, and other peripherals. • Accurately document incidents, troubleshooting processes, and resolutions. • Support onboarding and offboarding processes: account setup, device preparation, and user orientation. Required Skills & Experience: • 3+ years of IT support experience in mixed Apple and Windows environments. • Technical proficiency with: o mac OS (Ventura, Sonoma), including Apple M-series hardware o iOS configuration and support, including Apple ID/iCloud setup o Windows 11, with expertise in imaging and end-user environment management • Strong working knowledge of: o Microsoft 365 (especially Exchange Online and Teams) o Azure Active Directory / Entra ID o Networking fundamentals (e.g., DHCP, DNS, LAN/WAN) - Conference room AV and office printer management Nice to Have Skills & Experience: Preferred Qualifications · Relevant certifications such as CompTIA A+, Microsoft MD-102, or Apple ACSP. · Experience with IT service management (ITSM) platforms like Freshservice or ServiceNow.

Onsite IT Support Technician This is a 100% onsite, travel intensive role supporting a healthcare client with offices across Erie, PA, Pittsburgh, PA, Trumbull, OH, and Clearfield, PA. The technician will travel between multiple locations, so reliable transportation and a valid driver's license are required. Travel: Up to 100-mile radius; mileage reimbursed Local candidates strongly preferred You'll be the first point of contact for client IT issues, delivering exceptional customer service while troubleshooting and resolving technical problems. For complex issues, you'll leverage our escalation process and engineering resources. Key Responsibilities: Provide onsite technical support for desktops, mobile devices, servers, networking, and software Resolve service tickets, troubleshoot emergencies, and perform scheduled maintenance Install and configure Microsoft Windows Server OS, VMWare ESXi, Hyper-V environments Handle virus/malware remediation, backup testing, and network/server room cable management Maintain detailed documentation and ensure compliance with our IT standards Communicate effectively with clients and represent us professionally Requirements: Associate's degree in technology or equivalent experience 1-2+ years in IT support or systems engineering (Microsoft environments) Strong knowledge of Windows Server, Active Directory, VMWare, Citrix, VPN, VoIP Excellent troubleshooting, communication, and client relationship skills Plusses: Preferred Certifications: Network+, Server+, Windows Server (70-410, 98-365)

Is this the next step in your career Find out if you are the right candidate by reading through the complete overview below. The *Support Desk Technician (Tier 2)* at Proper Sky is a key member of our service delivery team, responsible for resolving complex technical issues, supporting escalations, and ensuring a seamless IT experience for our clients. This role requires a strong technical foundation in Microsoft 365, networking, and server administration, paired with exceptional communication skills and a client-first mindset. You'll troubleshoot advanced support tickets, mentor junior technicians, and contribute to documentation and process improvements. The ideal candidate is a proactive, solutions-driven professional who thrives in a fast-paced MSP environment and is committed to service excellence. *What you'll do* *Technical Troubleshooting & Resolution:* * Assess Urgency and Impact of each problem to ensure the appropriate resolution timeline is achieved. * Triage all assigned tickets in a manner that matches the urgency and impact to our clients organization. * Diagnose and resolve complex end-user issues related to desktops, laptops, printers, and mobile devices * Troubleshoot server and network-related issues (DNS, DHCP, VPN, Active Directory, etc. * Troubleshoot escalated support tickets from a Tier 1 technician * Identify root causes and implement permanent fixes * Provide remote and occasional on-site support for critical issues *Problem Escalation Support:* * Provide technical assistance and mentorship to Tier 1 and junior technicians * Escalate issues to Tier 3 or engineering teams when necessary, with detailed documentation * Identify root causes of escalated issues and ensure SOP's are documented to ensure next-level support can resolve the issue if it repeats. * Collaborate with project teams on migrations, upgrades, and deployments * Participate in team standups and knowledge-sharing sessions *Project Execution:* * Execute defined scopes of work based on engineering or service manager assignments * Provide status updates on assigned project tasks and collaborate closely with Project Managers, Engineers, and Service Managers * Identify risks or blockers during project execution and escalate appropriately *Documentation & Continuous Improvement:* * Maintain accurate and up-to-date documentation in ConnectWise, Hudu and the knowledge base * Contribute to internal process improvements and standard operating procedures (SOPs) * Flag recurring issues and propose solutions to reduce repeat incidents *Client Engagement:* * Provide professional and empathetic communication to clients via phone, email, and ticketing systems * Ensure timely and accurate updates to clients on issue status and resolutions * Maintain customer satisfaction by meeting or exceeding SLAs and expectations for each problem you are navigating *Work Schedule:* * The Support Technician role covers the 8am-5pm EST shift. * The position is subject to covering a rotating "On-Call" shift from 5pm-10pm (Weekdays) and 8am-5pm (Weekends/Holidays) to respond to after-hours emergency requests. *Work Location:* * This role is a hybrid role and reports locally to Proper Sky's headquarters in Abington, PA for all scheduled shifts. *Qualifications* *Education & Technical Experience:* * 5+ years of relevant hands-on IT support experience in a helpdesk, MSP, or technical support environment * Certifications such as CompTIA Network+/Security+, Microsoft AZ-104, Azure Administrator Associate and Cisco CCNA a plus * ITIL Foundation 4 or higher * Strong knowledge of Microsoft 365, Azure AD, Exchange Online, SharePoint, Teams, and Intune * Proficient in troubleshooting Windows OS, servers, networking issues (DNS, DHCP, VPN, VLANs, firewalls) * Familiarity with backup systems, EDR platforms, and RMM tools * Experience with ConnectWise Manage, Automate, ScreenConnect, or similar tools preferred *Soft Skills:* * Strong verbal and written communication skills * Ability to manage multiple tasks and prioritize in a fast-paced environment * Self-starter with a continuous learning mindset * Team player with mentoring capabilities * Highly organized, detail-oriented, and customer-service driven *Call-To-Action* * If you're ready to make an impact and be part of a passionate team that values innovation and customer service, we invite you to apply today! xevrcyc Join us at Proper Sky, where your expertise will shine. Job Type: Full-time Pay: $58,000.00 - $75,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee assistance program * Health insurance * Paid time off * Vision insurance Work Location: In person

Site Support Specialist III Pay Rate; $55 - $60/hr This role will be reporting to CAES IT Service Delivery East Coast End-User Support team. 10% or less travel may be required. Role will be responsible for IT critical site support, located in Lansdale PA. Supporting mixed network environment, meeting the need of the business user, software and peripheral equipment and the documentation of practices relating to these technologies. As applicable updates knowledge base articles. Role will also support new hire onboarding. Ensuring all IT services are provided to the new hire(s) on Day 1. Responsibilities: ESSENTIAL FUNCTIONS and DUTIES: • AZURE/Active Directory; add new systems to the network; unlock/reset user account password • Hardware; complete hardware installations, equipment moves; BIOS patches; hardware troubleshooting; desktop hardware support of end user systems • Network; patching drops, monitoring network availability; troubleshooting connectivity issues; make custom length patch cables; ability to troubleshoot with Netscout network analyzer • VOIP (ZOOM, Teams) phone system admin experience; troubleshoot phone connectivity issues, programming extension changes; deploying new services. • Software; install/deploy licensed software on workstations; ensure software asset management policies are followed. • Provision/Deployments; Provision user workstations using Dell LTP documented process, have knowledge of deploying systems imaging tools such as Acronis with current OS patches for new and older systems; imaging and inventory new systems for stock; collect and dispose of obsolete equipment abiding by the IT Asset Management Policy/SOP. • Security Patching; ensure user workstations are up to date with all security patches currently reported as necessary • Virus/spam protection High Proficiencies • Maintain printers, contact vendors (HP/Canon) for printer repairs; work with Systems admin staff to configure new print queues and new printers. • Corporate Mobile Device management experience, mobile device troubleshooting • Participate in daily huddles to review aging, unallocated tickets related to problems/issues/delays to limit User escalations and to improve user response/resolution time. • Ensure fellow End-User support team members are also abiding by IT Asset Management process, ensure IT meets the annual goal deliverable of abiding by Asset Management to support DFARS, CMMC certifications and controls. • Improve and maintain 6S in your area; make suggestions for improvements. • Participate in Lean/Six Sigma activities in own work area as well as events for other areas to enhance cross-functional problem solving. Qualifications: MINIMUM JOB QUALIFICATIONS: • Bachelor degree in Information Technology or 5 years of experience • A+ Certification and knowledge of PC Architecture • 5 Years network technical troubleshooting in Corporate wide area network (WAN) environment (Switch, to user port) • 5 Years supporting and deploying (voice over internet protocol (VOIP) solutions (Teams, ZOOM Phone, RingCentral, etc) • 5 Years Mobile Device Management, (Airwatch, similar mobile device management (MDM consoles) as well as Mobile phone vendor account management (Verizon, AT&T) • 5 years deploying end user hardware laptops, desktops, via automated provisioning solutions (LTP, Ivanti EPM, MS USMT) Preferred Job Qualifications: • Advanced knowledge supporting MS Teams, ZOOM Meetings, ZOOM Administration • Advanced knowledge of MS Office Suite • Analytical skills: ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form; ability to work with data reports • Time Management & organizational skills: flexibility and adaptability to changing priorities and assignments; ability to maintain confidentiality; ability to perform with a high degree of multi-tasking familiar with usage in general office equipment • Excellence Behaviors: remain engaged, proactive and positive even in tough circumstances; own assignments and be fully accountable for their success; align actions, behaviors and conversations to what matters most; bring out the best in others and recognize the value in every person's contributions; ability to work regularly with customers face-to-face, phone or e-mail

For over 16 years, Trilyon has been at the forefront of providing comprehensive global workforce solutions and staffing services. Leveraging our extensive expertise across multiple domains such as Cloud technology, Salesforce, AI, Machine Learning, and Technical Writing, we consistently exceed expectations in catering to a wide range of requirements. Currently we are seeking a “Desktop Support” for one of our clients that is a leading multination corporation. Position: Desktop Support Location: Malvern, PA - Onsite Duration: 6 months Provide the Service Desk as a single point of contact (SPOC) for providing end-to-end ownership User Calls Incidents and management of all Service Requests, including logging, tracking, resolution, and reporting in the ITSM System (ServiceNow). - Support Windows 11 upgrade calls Provide request fulfillment for Service Requests as assigned. - Provide communication with all relevant stakeholders during Incident response, informing of progress and advising on work arounds. - Support Service Request fulfillment and Incident management for all client end users devices, including desktop, laptop, mobile devices and other form factors. - Provide self-serve capabilities for common requests for Service Desk. - Request fulfillment of work items that come through ServiceNow for Endpoint Services and Mobility Services (i.e. internet trusted sites requests, various VDI related tasks) - Support Major Incident calls for Workplace Services Equal Employment Opportunity Trilyon is an Equal Opportunity Employer, committed to fairness and respect for all individuals. We value diversity in age, disability, ethnicity, gender, gender identity, religion, and sexual orientation, believing it drives innovation and better service. Employment decisions are made impartially, without regard to any protected characteristic under federal, state, or local law. Our diverse team drives innovation, competitiveness, and creativity, enhancing our ability to effectively serve our clients and communities. This commitment to diversity makes us stronger and more adaptable. Warm Regards, Signature

⦁ Laptop/desktop imaging & driver/BIOS updates ⦁ Setting appointments with users to handover new devices & take existing devices Excellent customer service/communication skills ⦁ Complete at a minimum the following customer appointment tasks during the hardware exchange: ⦁ Signing into the device ⦁ Signing into zScaler ⦁ Signing into M365 and having data sync from the Cloud ⦁ Mapping network drives ⦁ Setting up printers ⦁ Installing any custom software ⦁ Copying over any local data (ie. Browser favorites, files saved to HDD etc.) Skills/Experience: ⦁ Desktop support: 1 year (Required) ⦁ Imaging ⦁ We need a couple people in the office to image machines and complete the new device handovers and finish the setup tasks with the user.

The Product Support Specialist will serve as a core member of the Custom Product and Technology team, responsible for ensuring that our product userbase have a seamless experience with our products. The ideal candidate will be detail-oriented, customer-focused with strong problem-solving skills and excellent communication capabilities. Key Responsibilities: Customer Support & Issue Resolution Respond to user inquiries and tickets to resolve issues efficiently and effectively, and ensure timely, empathetic, and professional customer interactions. Diagnose, troubleshoot, and resolve product issues or escalate them appropriately. Document common issues to share with product and engineering team. Product Expertise Develop in-depth knowledge of the product's features, workflows, and limitations. Serve as a subject-matter expert (SME) to both customers and internal teams. Stay up to date on product updates and new functionality. Training & Onboarding Guide new users through setup, configuration, and adoption. Create or deliver training materials (guides, videos, webinars, FAQs). Provide proactive education to reduce future support needs. Feedback & Reporting Collect and analyze user feedback to identify pain points or feature requests. Communicate insights to product leads. Lead the development of product documentation and user educational materials. Track and report support metrics (ticket volume, response time, resolution rate). Looking for: Organized, project assistant background, great communication skills, no creative or tech background required. Microsoft proficiency This person will consulting the engineers for issues reported if needed. Teams calls/IT tickets (asynchronous - mostly) yrs of experience: 2-3 years preferred: bachelor's degree

Responsibilities Receive packages via UPS/Fedx. Open packages and create Barcode page for each. Sort/remove recordable documents from lender packages to prep for recordation. Shipping out completed lender docs each night via UPS/Fedx Maintain open lines of communication with department members to ensure documents are processed in a timely and accurate manner Work to meet and exceed the defined production standards, metrics and/or SLA set forth by Management. Provide back-up to various department functions when necessary to ensure continuation of department workflow. Additional responsibilities as assigned Education And Experience High School diploma or equivalent 1-year related experience. Knowledge, Skills, Abilities Organization skills Attention to detail Multi-tasking skills

IT Assistant - Field Support & Sales Technology Solutions Employment Type: Full-Time Nittany Oil Company is seeking an energetic, customer-focused IT Assistant to join our team! This entry-level role is perfect for someone who enjoys working hands-on with technology while building strong relationships with internal and external customers. You will provide on-site technical support, equipment installation, and field service across Central Pennsylvania-so being comfortable with daily travel is essential. We're looking for a self-starter who not only solves technical challenges but also approaches each visit with a service and sales mindset-identifying opportunities to improve performance, streamline processes, and enhance the overall customer experience. Role Responsibilities Deliver exceptional IT support by troubleshooting, resolving, and following up on technical issues. Install, configure, and maintain IT systems, software, and hardware for multiple locations. Provide hands-on support for Gilbarco POS systems, fuel dispensers, camera systems, audio systems, and PCs. Manage your own service schedule, providing timely solutions and proactive communication. Travel daily across Central PA to deliver on-site support and strengthen customer relationships. Participate in training programs and continually develop product knowledge and sales-focused service skills. Be available for an on-call rotational schedule to provide after-hours support when critical issues arise. Requirements Valid driver's license in good standing; must be comfortable with daily travel across Central PA. Ability to lift at least 50 lbs and work from various heights, including ladder work. Willingness to work in varied environments and on a wide range of equipment. Strong organizational skills and attention to detail. Excellent verbal and written communication skills-able to explain solutions and highlight value to both technical and non-technical audiences. Ability to analyze complex information, prioritize multiple projects, and work independently or as part of a team. Preferred Qualifications Associate's degree in IT or related field (or equivalent experience). Previous exposure to Gilbarco Passport POS or Verifone POS systems. Familiarity with Wayne or Gilbarco fuel dispensers. Experience with security camera systems and troubleshooting. Knowledge of ticketing systems for support case management. Nittany Energy is a Drug-Free and Equal Opportunity Employer. Work schedule 10 hour shift Weekend availability Monday to Friday On call Holidays Overtime Day shift 8 hour shift Night shift Benefits Flexible schedule Paid time off Health insurance Dental insurance Vision insurance Life insurance 401(k) Employee discount Paid training

Company: PenTeleData Shift: Monday, Wednesday and Friday 8AM-5PM: Tuesday and Thursday, 12AM-8AM (on call during off hours on a rotating basis) Pencor and its subsidiaries are Equal Opportunity Employers A Network Field Technician is need to install, modify and maintain core and node equipment, as well as, equipment purchased by customers for access to PTD's high-speed network. PenTeleData's network spans more than half the state of Pennsylvania, plus locations in Virginia, New York and New Jersey. Travel to these various points of presence will occur on an as needed basis via a company provided vehicle. Training and tools will be provided. Once training is complete, the successful candidate will be assigned to the rotating on call schedule. Field Technicians work closely with various departments and interface with Telco's and other third parties. General Responsibilities Include: Responding to core and customer issues in a timely fashion as instructed Providing a high level of technical understanding for PenTeleData's core and customer networks Installing Cable and Equipment as required within our core and customer locations Mentoring other employees as required Interacting with Telco's and other third parties as needed to resolve installation/repair problems Effectively communicating with customers and other parties as needed for the resolution of customer or network problems Returning defective equipment promptly for testing and repair Effectively using a laptop and other test equipment for testing customer connections and repairing customer / network services Traveling to various locations within our companies footprint as needed Other duties as needed Qualifications: 2-4 Years Electrical Engineering, Computer Science or Telecommunications Degree or Electronic / Electrical Trade School OR 2+ years' experience working within the Electronics, Computer or Telecommunications Industry Established Residency in Pennsylvania Valid PA Driver's License and good driving record Real ID or Passport as we do sometimes fly employees and/or they must access government buildings LAN / WAN Experience Experience and Knowledge of Cisco Products Comprehensive understanding of TCP / IP Understanding the technology behind routers, hubs, switches, transceivers and NIDS Technical Understanding of Electronica / Electric; basic understanding of 48v DC Knowledge of Data Transmission Technology - Fiber Optics, Ethernet, telephony and fiber networks Exceptional Customer Service Skills Exceptional Communications Skills - oral and written Excellent Troubleshooting Skills Ability to work varied hours Ability to be on call during off hours on a rotating basis Ability to work nightshift on Tuesdays and Thursdays Ability to work overtime as required Ability to use small hand tools Ability to lift and carry up to at least 50lbs Ability to travel as needed INDLP

The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia's businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city's technology assets and the return on the city's technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency. The Philadelphia Department of Public Health's mission is to protect and promote the health of all Philadelphians and to provide a safety net for the most vulnerable. We provide services, set policies, and enforce laws that support the dignity of every man, woman, and child in Philadelphia. We work together to make Philadelphia a healthy place to live, work and play. Job Description The IT Security Operations Administrator's role is to ensure the secure operation of the DPH computer systems, servers, and network connections. This includes collaboration with OIT to check server and firewall logs, scrutinize network traffic, establishing, and updating virus scans, and troubleshooting. This person will also analyze and resolve security breaches and vulnerability issues in a timely and accurate fashion and conduct user activity audits where required. The IT Security Operations Administrator acts as a senior member of the DPH Health IT team to respond to IT security issues related to IT operations; perform documented information security processes; identify, create, and document needed processes and process improvements related to IT security operations; and research information security topics, tools, techniques, and threats. They lead operational security projects, serve as an information security resource on general DPH IT projects, develop responses to OIT Security audit and security findings. Essential Functions Security Operations Management * Follow documented information security policies, processes, and procedures. * Document new information security processes and update existing information security. * Coordinate deployment, management, and maintenance of all security systems and their corresponding or associated software, including firewalls, intrusion detection systems, cryptography systems, and antivirus software with the Office of Innovation and Technology (OIT). * Administer and maintain end user accounts, permissions, and access rights. * Manage connection security for local area networks and DPH web sites. * Manage and ensure the security of databases and data transferred both internally and externally. * Review results of penetration tests and collaborate with application owners to mitigate or eliminate identified risks and vulnerabilities. * Identify and implement necessary improvements to prevent incidents from recurring and proposing appropriate solutions and/or next steps. * Prioritize information security issues, work on multiple tickets concurrently, monitor existing tickets, and manage resolution. * Research information security topics, tools, techniques, and threats as directed. * Serve as an information security resource on DPH IT projects. * Participate in RFP/contract development and review for tools and services specifically related it DPH Security Operations. * Actively promote a customer-oriented approach to maintain a secure DPH network. * Know how to find answers. Understand available tools and resources to determine correct answers to security issues. Relationship Management * Build and maintain collaborative and consultative relationships with OIT, DPH Divisions/Units as well as vendors related to DPH operational security systems and processes being managed and or supported by DPH Health IT and OIT Operations Security Teams. * Gain an understanding of OIT and DPH processes and requirements as they relate to the DPH supported systems. * Conduct regular reviews, priority-setting, and planning sessions with the Health IT Director, the Health IT Infrastructure Manager, the Health IT Enterprise Data Services Manager, and other stakeholders. Serve as an advocate for those priorities, plans, and other technology needs within DPH Health IT. * Monitor, evaluate, and regularly report to Health Director on IT security related IT projects, services, and support; the delivery of services according to service level agreements; and levels of client satisfaction. Competencies, Knowledge, Skills, and Abilities * Extensive experience with information, network, and application security concepts, methodologies, and processes * Deep understanding of information risk assessment and mitigation concepts, methodologies, and tools. * Comprehensive understanding of forensics and compliance concepts, methodologies, processes, and tools. * Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities. * Strong written and oral communication and interpersonal skills with a focus on rapport-building, listening and questioning skills. * Proven analytical and problem-solving abilities, including ability to anticipate, identify, and solve critical problems. * Ability to build effective relationships and strong commitment to working collegially and collaboratively with constituents at all levels in a diverse and distributed environment. Qualifications We care more about what you can do than where you learned how to do it. That said, a bachelor's degree, any GIAC certification, CISSP certification, and four years of experience in IT security is preferred; and a good foundation for the work. Additional job-related experience around the competencies above in lieu of a bachelor's degree will be considered. Additional Information Salary Range: $90,000-$100,000 Salary cannot exceed $100,000 All applications must include a cover letter. Applications without a cover letter will be considered incomplete. Did you know? ● We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities ● We offer Comprehensive health coverage for employees and their eligible dependents ● Our wellness program offers eligibility into the discounted medical plan ● Employees receive paid vacation, sick leave, and holidays ● Generous retirement savings options are available * The successful candidate must be a city of Philadelphia resident within six months of hire Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at ************ or send an email to *********************** more information, go to: Human Relations Website: ******************************************************

Job Opportunity: IT Technician - Support 1100 S. Cameron Street Harrisburg, PA 17104 Job Type: Full-time, Management, In-office Pay: $45,000-$50,000 annually Expected Hours: 37.5 per week Schedule: Monday to Friday, Day Shift Overview: Pathways Forward is seeking a skilled and motivated IT Support Specialist to join our team. This confidential management position plays a key role in supporting and maintaining our IT infrastructure, including staff onboarding, helpdesk support, and website/social media management. If you are passionate about technology and want to contribute to a forward-thinking organization, we encourage you to apply! What We Offer: Purpose-Driven Work: Be part of a team dedicated to positive change and meaningful impact. Flexibility: We value your work/life balance and work with you to accommodate your needs. Generous Paid Time Off: Enjoy 10 paid holidays, 4 personal days, vacation, and sick leave that increase with years of service. Celebrate your birthday with a paid day off after probation! Comprehensive Benefits Package: Medical, prescription, dental, vision, retirement plan, life insurance, and short-term disability coverage. Additional starting salary incentives available for Master's degrees and bilingual/ASL skills. Student Loan Forgiveness: Qualify for student loan forgiveness under the Public Service Loan Forgiveness Program (PSLF). Supportive Team Environment: Join a mission-driven team committed to exceptional collaboration and support. Responsibilities may include: New staff onboarding support including profile creation, workstation setup and training. Staff ID badge system management including badge issuance and lifecycle duties Level I Helpdesk support to Agency and County staff, escalating as required. Primary maintenance of Agency websites and social media presence, including routine site maintenance, content creation and limited graphic design. Provide basic network security incident response, escalating as needed. Responsible for iPhone requisitioning through Apple Device Enrollment Program, lifecycle maintenance and troubleshooting via VMware AirWatch. Provide backup support for IT department staff as needed. Other duties as assigned by Supervisor. IT inventory duties including lifecycle management, acquisition, and placement of new equipment. Qualifications: Proficiency with Office 365 applications required. Proficiency with Microsoft Windows domain administration, Windows Server 2019 & VMware administration preferred. Two years of work experience involving IT support or equivalent. This is a confidential management position and not eligible for bargaining unit status. Accessibility to a reliable vehicle is necessary. Act 33 and 34 Clearances required. Pathways Forward is an equal opportunity employer. Employment decisions, including all hiring decisions, are made without regard to race, color, religion/creed, sex, national origin, ancestry, age, pregnancy, non-job-related disability, veteran status, possession of a General Education Development Certificate as compared to a high school diploma, or any trait protected by applicable federal, state, or local laws. We strive to hire the hardest working and most qua

Founded in 1990, LGH stands at the forefront of the hoisting and rigging equipment rental industry, providing rental equipment responsible for the installation, maintenance, and repair of everything from the bridges you drive on to the sports stadiums you visit. We have an immediate need for a mechanically inclined individual to join our team where youll play a crucial role in maintaining our top-notch rental equipment, guaranteeing its immediate availability for safe utilization. In this position, you will have the opportunity to leverage your mechanical knowledge to: · Prepare rental equipment orders and conduct inspections to ensure compliance with our quality standards. · Disassemble, troubleshoot, repair, reassemble and test various types of electrical, hand operated, hydraulic, and pneumatic equipment. · Perform routine preventative maintenance on rental equipment. · Operate forklift to load and unload delivery vehicles and transport equipment within the warehouse as part of daily operations. · Drive company vehicles to transport rental orders in a safe and timely manner. Hours: Monday Friday (8:00 a.m. 4:30 p.m.) Occasional overtime may be required. Location: Bristol, PA Minimum Starting Pay: $20.37 / hour *You may also be eligible for a $1.00/hour increase after 6 months of employment, plus annual performance increases at 1 year and each year thereafter. Benefits: Paid holidays, sick, and vacation time; full benefits package including medical, dental, vision, short term disability, basic life insurance, plus additional optional voluntary benefits; vested 401(k) with 5% company match; continual, comprehensive, industry-leading training program. Requirements: Education/Training: High School Diploma or equivalent required. Experience: · Mechanical background or aptitude strongly preferred - automotive mechanic/machine shop/heavy equipment operator/mechanic/deisel mechanic/engine repair experience. · Hand and power tool experience desired. · Experience working on air hoists, comealongs, manual hoists, electric hoists or other rigging equipment beneficial, but not required. Certifications/Licenses: · Valid Driver's License with good driving record and the ability to meet insurance underwriting guidelines required. · DOT certification required upon commencement of employment (at LGH expense); certification must be maintained. CDL NOT REQUIRED. Physical Requirements: · Must be able to push/pull up to 50 lbs. · Must be able to lift/carry up to 55 lbs. All employment offers are contingent upon the ability to pass: Background/driver's history check Previous employment verification Hair Follicle drug test DOT physical We are interested in every qualified candidate who is legally authorized to work in the United States. However, we are not able to sponsor work visas. #IND PI7b99437131cc-31181-39166823

OUR COMPANY: EOS IT Solutions is a global technology and logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of services are our top business priorities, along with investing in and supporting our partners and employees. We are a true international IT provider and are proud to deliver our services through global simplicity with trusted transparency. WHAT YOU WILL DO: As a Network Field Technician - Tier 1, you will support the deployment and maintenance of networking hardware and infrastructure at customer sites around the world. Working under the guidance of experienced engineers and project managers, you will play a key role in helping ensure successful onsite installations, upgrades, and troubleshooting. This is an excellent opportunity for someone looking to build a career in network infrastructure and field support while gaining hands-on experience in diverse environments. KEY RESPONSIBILITIES: Assist with the installation, racking, and cabling of network hardware (routers, switches, access points, etc.). Run and terminate copper and fiber optic cabling under supervision. Conduct basic troubleshooting of physical connectivity issues. Follow detailed instructions, network diagrams, and equipment layouts to perform installations accurately. Support Wi-Fi survey teams with setup and equipment handling. Perform equipment labeling, documentation, and site clean-up post-deployment. Collaborate with project teams and escalate issues as needed. Assist with site readiness surveys (e.g., rack space, power, cabling paths). Adhere to quality standards, safety protocols, and project deadlines. ESSENTIAL CRITERIA: 1-2 years of experience in IT, networking, field service, or a related technical role (internships and school programs considered). Basic understanding of networking hardware and cabling types (Cat5e/6, fiber). Ability to follow instructions and work well in a team setting. Strong attention to detail, time management, and willingness to learn. Comfortable using hand tools and working with hardware in various environments. Ability to lift up to 50 lbs and work in physically active roles. Willingness and ability to travel both domestically and internationally. Flexible with working hours including evenings and weekends when required. DESIRABLE CRITERIA: Relevant certifications (CompTIA Network+, CCT, or equivalent) or working toward certification. Familiarity with networking concepts (IP addressing, ports, patching). Experience working in structured cabling, telecom, or data center environments. Exposure to ticketing or project tracking systems (ServiceNow, Jira, etc.). The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor. #LI-CC1 Pay Range$30-$34 USD

General This individual reports directly to the Principal and is responsible for managing and maintaining various existing business computer networks as well as supporting the ongoing IT needs of the network users as they arise. This individual will be responsible for managing small office networks, local area networks, and wide area networks consisting of computer workstations, network printers, Ethernet switches, routers, hubs, wireless access points and various other network devices and servers, some of which may be running Microsoft Active Directory, Microsoft Office 365, and Microsoft Exchange among other software suites. Additionally, designing and implementing new computer network deployments and VoIP hosted PBXs may be required from time to time. Duties and Responsibilities The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class. Perform with a considerable degree of independence and accountability. Organize, set priorities, take initiative and exercise sound independent judgment. Analyze system logs and identify potential issues with computer systems. Introduce and integrate new technologies into existing network environments. Perform routine audits of computer systems and software. Perform data backups. Apply operating system updates, patches and configuration changes. Install and configure new hardware and software. Add, remove or update user account information including resetting passwords, etc. Answer technical queries, often with frustrated users. Maintain documentation of the configuration of the systems. Troubleshoot and report problems. System performance tuning. Ensure network infrastructure is online and running smoothly. Troubleshoot communications systems to determine if problems are related to hardware or software. Repair various types of network trouble that may arise on a network. Test and evaluate newly installed or existing network segments to determine efficiency, reliability and compatibility. Utilize technical manuals and brochures to determine equipment that meets establishment requirements. Compile, review and/or submit reports, such as site reports or project status reports, as required. Lead and direct other telecommunications employees; size of crew may vary depending on the project. Complete all paperwork (including electronic form submission) in a timely manner. Drive vehicle in performance of duties in a safe and responsible manner while working and traveling in inclement weather. Maintain desk area, keeping it clean and free from clutter. Clean, maintain and stock vehicle and equipment in order to be prepared to perform required duties as they may arise with short notice. Order supplies and monitor inventory as necessary. Maintain appropriate interpersonal relationships with employees, peers and customers. Assist with various events as requested. Other duties as assigned. Requirements Required Qualifications Proficiency in speaking and using the English language, including spelling, grammar and punctuation. Associate degree in related course of study or four year Bachelors degree. Demonstrate written and oral communication skills. Demonstrate ability to work independently and as a team. Working knowledge of Macintosh and PC (Microsoft Windows) computers. Working knowledge of Microsoft Office software (Word, Excel, Powerpoint). Working knowledge of Microsoft Office 365 tenant administration. Working knowledge of computer network architecture. Working knowledge of IPv4, IPv6, EIGRP, RIPv2, VLANs, Ethernet and access control lists. Strong understanding of the OSI model. Sensitivity to the needs of persons with disabilities. Ability and willingness to work cooperatively with others. Ability to apply common sense, theory and experience to decision -making. Ability to recognize similarities between past and present situations; be able to identify key issues or use inductive reasoning in complex situations. Possess strong problem solving skills. Ability to persist and finish projects despite obstacles or redirect when necessary. Ability to follow instructions or take action and address opportunities with little supervision. Have a high degree of discretion dealing with confidential information. Ability and willingness to work some early mornings, evenings, holidays and weekend days. Ability and willingness to work overtime when necessary. Possess and maintain a valid PA drivers' license and be insurable on auto insurance policies. Ability to travel for short business trips. Preferred Qualifications Working knowledge of HTML, CSS, MySQL and PHP and the ability to program and make changes to web applications using those protocols. Working knowledge of the WordPress website architecture and the ability to manipulate content, components, modules and plugins within this CMS with reasonable ease. Apple Certified Associate - Mac Management. Microsoft Certified Solutions Associate - Windows Server 2012 (MCSA). Cisco Certified Network Associate - Routing and Switching (CCNA). Physical and Mental Demands The physical and mental demands described herein are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands While performing the duties of this job, employees are regularly required to sit, walk and stand; talk and hear, both in person and by telephone; and use hands repetitively to finger, handle, feel, type or operate tools and materials. Mental Demands While performing the duties of this job, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve non -routine and complex administrative challenges; use math and mathematical reasoning; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines with frequent interruptions; and interact with managers, staff, customers, the public and others encountered in the course of work, some of whom may be dissatisfied or abusive individuals.

is 100% on-site in Sayre, PA The Analyst, Desktop Support is responsible for the maintenance, installation, repairs and overall support of desktops, laptops, tablets, mobile devices and IoT medical devices to support critical healthcare operations across The Guthrie Clinic (TGC). The Analyst documents, upgrades and/or replaces hardware and software as required. This position will work together with the Help Desk and Network Operations Center (NOC) staff as appropriate to determine and resolve problems. Experience: Preferred one to three (1 to 3) years of experience on a desktop support services team; healthcare experience preferred. Proficiency in operating systems (e.g., Windows, mac OS, iOS, Android) Experience specifying, troubleshooting, and maintaining Microsoft compatible end‐user computing platforms and peripherals running Microsoft Windows Operation Systems including Windows 10 and Windows 11. Experience migration operating system versions and updating desktop images. Knowledge in Microsoft O365, Patch Management, anti-virus and inventory management tools. Excellent knowledge of computers and peripherals. Working knowledge of configuring and troubleshooting iOS and Android-based mobile devices. Strong customer service orientation, good written and oral communication skills, self-motivated and directed. Working knowledge of managing tickets, follow-up actions and close issues. Ability to work in a fast-paced environment, manage user expectations and potential risks. Experience with patch management software. Basic understanding of LAN/WAN network infrastructure technologies. Basic understanding of security technologies including firewalls and antivirus. Experience with ITSM functionalities such as change control, CMDB and ticketing systems. Basic understanding of healthcare information systems (e.g., Epic, Cerner), cybersecurity and clinical operations. Experience with resolving multiple issues simultaneously. Education: Bachelor's degree in Information Technology, Computer Science, Healthcare Administration or related field strongly desired or an equivalent combination of education and experience. Licenses/Certifications: Preferred certifications include CompTIA A+. Essential Functions: Responsible for installation and maintenance of desktop, laptops, tablets, mobile devices, printers and peripheral hardware. Perform preventative maintenance on hardware. Test and plan the deployment of new operating system releases, vendor patches and commercial software releases. Develop and document standardized user processes and procedures; “how-to” documentation. Provides proactive and advanced troubleshooting and analysis. Understands and accounts for interactions between technologies and applications. Responsible for maintaining ticket status and resolution information in ticketing system. Accountable for meeting established performance metrics which will be used in performance evaluations. Participates in on-call support rotation as specified by management. Willingness to travel between sites in the TGC Pennsylvania/New York regional footprint (Sayre, Towanda, Troy, Corning, Cortland, Binghamton, etc.) Promotes the use of TGC's PMO methodology and standards to manage IT initiatives. Demonstrate commitment to customer service by providing responsive and effective support, developing solid working relationships with customers and IT colleagues, and delivering high quality, value-added services that exceed customer expectations. Demonstrates a commitment to excellence in Customer Service with all internal and external customers of TGC. Performs related duties as assigned and unrelated duties as requested. Other Duties: Other duties as assigned About Us Joining the Guthrie team allows you to become a part of a tradition of excellence in health care. In all areas and at all levels of Guthrie, you'll find staff members who have committed themselves to serving the community. The Guthrie Clinic is an Equal Opportunity Employer. The Guthrie Clinic is a non-profit, integrated, practicing physician-led organization in the Twin Tiers of New York and Pennsylvania. Our multi-specialty group practice of more than 500 physicians and 302 advanced practice providers offers 47 specialties through a regional office network providing primary and specialty care in 22 communities. Guthrie Medical Education Programs include General Surgery, Internal Medicine, Emergency Medicine, Family Medicine, Anesthesiology and Orthopedic Surgery Residency, as well as Cardiovascular, Gastroenterology and Pulmonary Critical Care Fellowship programs. Guthrie is also a clinical campus for the Geisinger Commonwealth School of Medicine.