Information technology technician jobs in Rio Rancho, NM - 268 jobs

The AV/IT Technician is responsible for the setup, operation, maintenance, and troubleshooting of audio-visual (AV) and information technology (IT) systems. This role ensures that all technical aspects of presentations, events, and daily operations run smoothly and efficiently. The AV/IT Technician also supports staff and guests with technical issues, ensuring a seamless and positive experience. Key Responsibilities: Audio-Visual Responsibilities: Set up, operate, and maintain AV equipment, including projectors, microphones, speakers, video conferencing systems, and lighting. Assist with the installation and configuration of AV systems for meetings, conferences, and events. Ensure proper operation and quality of sound, video, and lighting during events. Perform routine maintenance and inspections of AV equipment, troubleshooting and resolving issues as needed. Collaborate with event coordinators and clients to meet their technical requirements. Information Technology Responsibilities: Provide technical support for hardware, software, and network-related issues for staff and guests. Install, configure, and maintain IT equipment such as computers, printers, and networking devices. Monitor and maintain IT systems, ensuring secure and efficient operation. Assist in the implementation of new technology solutions or upgrades. Ensure compliance with data security protocols and IT policies. Additional Duties: Document technical procedures, configurations, and troubleshooting steps. Maintain inventory of AV/IT equipment and manage repairs or replacements. Train staff on the use of AV/IT systems and software as needed. Stay updated on industry trends and advancements in AV and IT technologies. Qualifications: Proven experience in AV and/or IT support roles, preferably in the hospitality or events industry. Strong knowledge of AV systems, video conferencing platforms, and IT infrastructure. Familiarity with operating systems (Windows, mac OS), network configurations, and basic IT troubleshooting. Excellent problem-solving skills and attention to detail. Physical Requirements: Ability to lift and move equipment weighing up to 50 lbs. Comfortable with extended periods of standing, walking, and working in various event environments.

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Big challenges need bold thinkers. If you're someone who sees problems as opportunities, you'll thrive here. RESPEC is 100% employee-owned, which means we take ownership of every challenge. Here, your ideas drive real solutions. Since 1969, we've tackled complex challenges in energy transition, infrastructure resilience, digital transformation, and sustainability. At RESPEC, you'll work alongside clients to take on critical problems. Depending on your expertise, you might design infrastructure in remote locations, develop renewable energy solutions for global projects, or apply data-driven technology to improve mining and water systems. We bring deep technical knowledge, real-world experience, and a commitment to work that matters. If you're looking for a place where your contributions have real impact, you'll fit right in. We do not accept unsolicited resumes from third-party recruiters. Job Description As a Junior System Administrator (Tier II/Tier III), with our Federal partner you will provide advanced end-user and workstation/server support for complex issues that exceed Tier I scope. You will troubleshoot across Windows, mac OS, and Linux, support specialized lab applications, administer accounts and policies in Active Directory and related systems, and ensure timely ticket resolution and exceptional customer service. You will collaborate closely with security, networking, and engineering teams to uphold stringent security and operational requirements. What You'll Do Resolve complex incidents and requests escalated from Tier I, spanning OS, application, hardware, and network/connectivity issues. Deliver technical support via in-person deskside, phone, chat, and email, meeting or exceeding SLAs. Administer and manage user accounts, groups, GPOs, and security settings in Active Directory/Azure AD and related identity systems. Support endpoint and workstation lifecycle: imaging, deployment, configuration, patching, and vulnerability remediation. Install, configure, and troubleshoot computer and operational technology hardware, peripherals, and lab-specific devices; coordinate warranty/field service as needed, including BIOS configuration, basic operational issues (motherboard, devices) Maintain and support custom and COTS applications, including license management and version upgrades in coordination with app owners. Use enterprise ITSM (e.g., ServiceNow) to triage, document, escalate, and close tickets with complete, clear technical notes and user-facing summaries. Contribute to continuous improvement: author and update SOPs, knowledge base articles, and standard work; suggest process and tooling enhancements. Assist with virtualization and containerized environments (e.g., VMware; basic familiarity with Docker/Kubernetes helpful). Partner with cybersecurity to implement and validate security baselines, apply patches, remediate vulnerabilities, and support incident response activities. Participate in testing/pilots for new technologies and enterprise deployments; provide feedback and rollout assistance. Support inventory and asset management, property accountability, and equipment tracking. Provide occasional after-hours support for priority incidents, change windows, or security patching, as scheduled. Qualifications 2-4 years of IT support experience, including Tier I help desk; demonstrated Tier II responsibilities and readiness to handle some Tier III tasks. Working knowledge of Windows 10/11 and Windows Server basics; familiarity with mac OS and Linux/Unix administration. Experience with: Active Directory/Azure AD (user/group administration, basic GPO management) Endpoint management tools (e.g., SCCM/MECM, Intune, JAMF, or similar) ITSM ticketing systems (e.g., ServiceNow) and SLA-driven support Network fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi troubleshooting) Strong troubleshooting and root-cause analysis across OS, hardware, apps, and connectivity. Excellent customer service, written documentation, and verbal communication skills. Ability to work onsite full time in a secure environment and follow strict procedures. Must be a U.S. Citizen and able to obtain/maintain a DOE Q or L clearance. Nice to Have: Experience supporting users in national lab, federal, DoD/DOE, or other high-security settings. Exposure to virtualization and containerization technologies (VMware; Docker/Kubernetes concepts). Scripting/automation fundamentals (PowerShell, Bash, or Python) for routine admin tasks. Additional Information Work Schedule: Onsite Compensation: Salary depends on experience and expertise. Compensation includes a comprehensive fringe-benefits package. RESPEC is a 100% employee-owned company and employees are eligible for participation in the Employee Stock Ownership Plan (ESOP) after a qualifying period. Featured benefits include: · Flexible Work Schedules · Paid Parental Leave · 401(k) & ESOP (with company match up to 4%) · Professional Development and Training · Tuition Reimbursement · Employee Assistance Program · Medical/Dental/Vision Insurance Plans All your information will be kept confidential according to EEO guidelines.

Under supervision of the IT Helpdesk Supervisor provides frontline preventive and corrective maintenance to desktop systems, enterprise applications, audio-visual equipment, and telecommunications devices. Job Description Core Values & Expectations: Treat all other co-workers with dignity and respect regardless of position. Demonstrate dependability by calling in only when necessary, showing up on time, being prepared to start your shift, and doing your job as described below. Always be honest. Admit mistakes, learn from mistakes, and move forward. Demonstrate an ability to accept constructive criticism and guidance from supervisors. Be professional by showing politeness and courtesy to co-workers and guests under all circumstances. When you don't know information, how something works, unsure of policy or procedures, or are unclear; seek answers from your supervisor. Responsibilities: Provides frontline preventive and corrective maintenance of desktop systems, enterprise applications, audio-visual equipment, and telecommunications devices. Assists Systems Administrators in administration and support of enterprise applications. Moves and installs computer hardware, software, audio-visual equipment, telecommunications devices, and peripheral components. Provides technical training for end users regarding computer and application use and procedures. Prepares and maintains technical records and documentation in conformance to department standards. Performs other duties as assigned. Other duties as assigned. Minimum Requirements: Preference is given to qualified Santa Ana Tribal Members. Associate's degree in information technology or a related field or an equivalent mix of training, certification, education, and experience required. Two (2) years of helpdesk or experience in an enterprise environment is preferred. Prior experience in a casino IT environment preferred. A smartphone capable of running company applications and communication systems is required. If the company does not provide a smartphone, a candidate or employee may be provided with a smartphone of the company's choice through a payroll deduction program. All employees must proficiently use smartphones for company applications, email, and text. Must obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission key gaming license. Essential Mental Functions: The essential mental functions described here represent those that must be met by a team member to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Maintains a strict level of confidentiality regarding company information. Strong organizational skills. Proven ability to provide outstanding customer service. Must have excellent problem-solving abilities. Must be a detail-oriented, organized individual with the ability to multitask. Must be able to work in a fast-paced environment. Must be able to deal with stressful situations in a professional manner. Must be a Team Player. Display strong verbal and written communication skills. Proven ability to handle conflict situations. Essential Physical Functions: The essential physical functions described here represent those that must be met by a team member to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of the position, the team member is frequently required to stand, walk, turn, use hands and fingers to handle, grasp, and feel, reach with hands and arms, talk, and hear. Lifting and transporting moderately heavy objects, such as computers and peripherals. Sitting or standing for extended periods of time. Must be able to work various hours including weekends and holidays. Must present self in a well-groomed, professional appearance. The employee must be able to lift to 25 pounds. Must be able to work at a fast pace. Must be able to handle stress effectively. Must be able to maneuver around the office and the facility as needed to collect and distribute all necessary documents. Physical ability to safely perform the essential job functions of the position. Equipment Used Smartphones, computers, timeclocks, and all other equipment assigned to the position. A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company's choice, through a payroll deduction program. All employees are required to proficiently use a smartphone for company applications, email, and text. Work Environment: The work environmental characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Employee's duties are performed indoors in a climate-controlled non-smoking environment.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Job Description Job Title: Computer User Support Specialist Clearance: TS with SSBI and eligible for SCI The Senior-Level Computer User Support Specialist supports the IT Customer Service Desk, providing technical support on the local tenant infrastructure and systems for the Air Force at Kirtland AFB, NM. Responsibilities: Information Systems Operations/Maintenance: Participate in the management of Automated Information Systems (AIS) and network enterprise systems, support, network operations comprised of a variety of operating systems and third-party applications, web-based platforms, and the information system tools derived from them. Maintain currency as these systems evolve. Activities include the following: Troubleshoot and implement approved corrective actions for secure and non-secure Automated Data Processing Equipment (ADPE) hardware, such as video teleconference systems and client/server computer systems Provide basic troubleshooting for network switch, router and firewall Provide installation services for network and telephone communications lines running over copper fiber and terminate copper with RJ-45/RJ-11 and fiber with UNICAM connectors as provide by the Government Advise, troubleshoot, and implement approved corrective actions for secure and non-secure ADPE software, such as Microsoft Server/Client environments, Microsoft database systems, printing, backup, file services, SharePoint, etc. Install, maintain, and operate classified and unclassified electronic messaging services Participate in the inventory process for all ADPE-related items (includes hardware, software, media, licenses, etc.) using Government provided systems The Contract shall assist the Government in the preparation of appropriate inventories and property documentation to update ADPE equipment inventories maintained by DAF RCO-FSU as regularly scheduled by the Government Clients to be supported: Windows 10, 11, and any future clients as they evolve Servers to be supported: Windows 2012, 2012 R2, 2016, 2019, VMware 6, and any future servers as they evolve Video Teleconferencing Services: Operate the video-teleconferencing (VTC) and audio-visual equipment, perform operation, basic maintenance, and troubleshooting procedures for the Conference Center (VTC) system, ensure all operational aspects of the VTC are functional to include network connectivity requirements, VTC Connection and routing procedures, install equipment, and maintain the technical capabilities for the integrated presentation system. Knowledgeable of software packages for the integrated presentation systems, maintain a detailed inventory to ensure all equipment signed out, set up technically workable and effective audio-visual communications solutions, provide support during formal ceremonies, presentations and events, perform inventory and provide input to acquire supplies, maintain the base locators, local and Defense Switched Network (DSN) databases, review and set up integrated audio-visual presentations requiring AMX control systems, computer RGB/composite/S-Video inputs, hardwired and wireless sound systems as well as mobile operations, and coordinate with VTC facilitators at other sites to ensure compatibility with local VTC configurations. IT Customer Service Desk Operations: Perform Customer Service Desk duties such as coordinating work order documents with customers, and elevating work order documents to IT Government lead, as necessary. Close-out of work order documents when completed. Monitor ADPE bench stock and submit paperwork using the electronic Vendor Quote (VQ) to replenish stock. Perform early maintenance one day per week starting at approximately 0600. Required Skills and Capabilities: Knowledge of ADPE asset management processes; knowledge of service desk operations, meeting resolution performance metrics and responding to customer issues with professional approach. Knowledge of Defense Switched Network (DSN) and AMX equipment and understanding of maintenance and operations for VTC. Educational and / or Experience Requirements: Minimum HS diploma, SEC+CE, Microsoft Certification About Inalab Consulting, Inc. Inalab Consulting is a leading Small Business IT solutions and strategy consulting firm focused on providing solutions that transform enterprise operations in the government and commercial sectors by dependably bridging the gap between business strategy and technology. The company was founded in 2005 and is a privately held company headquartered in Fairfax, Virginia. We see technology as an efficient, economical means to an end, and are dedicated to crafting technical solutions that result in increasing interoperable, responsive, and cost-effective enterprises. We are totally focused on providing "Cost-effective Solutions" to our customers. Working at Inalab Consulting, Inc. Inalab is a diverse, prosperous, and rewarding place to work. We provide our employees with competitive benefits, educational assistance, and career growth opportunities. Every employee is valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company. Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions With our company you will earn a highly competitive salary commensurate with your skill level and experience. You will also enjoy: • Minimum of two (2) weeks annual paid time off. • A comprehensive, company-paid medical, dental, and vision plan and life insurance. • 401K plan with a vesting schedule for company added contributions. Inalab is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

System Support Technician (Tier 1) Type: Full-Time Netsurit is a global Managed Services Provider (MSP) empowering clients to grow, innovate, and secure their businesses through technology. With teams across the US and South Africa, our mission is to support the Dreams of the Doers while delivering exceptional IT services and client experiences. We are looking for a highly organized, proactive, and detail-driven Account Executive Assistant to support our US Account Executive team. If you thrive in a fast-paced environment, excel at multitasking, and enjoy bringing structure and efficiency to teams this role is for you. Role Overview Join a High-Performance IT Services Team We are looking for a customer-focused, technically strong System Support Technician (Tier 1) to join our growing IT support team in Albuquerque. This role is perfect for someone who enjoys solving problems, helping users, and growing into advanced technical work. Youll handle frontline support, triage tickets, and also work on escalations, network/server issues, security alerts, and deployments. You'll be a critical part of delivering an excellent end-user experience while working in a fast-paced, professional MSP-style environment. What You'll Do: Service Desk & Call Handling Handle inbound support calls with professionalism and excellent communication skills Gather accurate technical information and document issues clearly Create, update, and manage support tickets Triage, prioritize, and route issues appropriately Manage escalations and de-escalations with confidence Use tools like 8x8, Microsoft Teams, ConnectWise, and Kaseya VSA Ticketing, Triage & Core Support You'll handle tickets related to: Application installs & troubleshooting Windows OS issues User onboarding & offboarding VoIP / phone systems Microsoft Defender security alerts Network outages Basic hardware diagnostics Process, Quality & Teamwork Manage your ticket queue and daily workflow efficiently Maintain and improve internal documentation Share knowledge and improve processes What We're Looking For: Required / Strongly Preferred: 1-3 years IT support experience (Service Desk / MSP / Internal IT) Experience in Tier 1 or escalation support Strong knowledge of: Windows desktop & server Networking fundamentals Hardware & software troubleshooting Experience with: ConnectWise, Kaseya VSA, Jira, ServiceNow or similar Strong communication skills (especially phone-based support) Organized, calm under pressure, detail-oriented Understanding of security best practices (Microsoft Defender, etc.) Nice to Have: Certifications: CompTIA Network+ Microsoft Azure Fundamentals (or similar) Experience with: Network device configuration (routers, switches) Phone system configuration Firewall management Why Join Netsurit? You'll be part of a team that: Values quality, accountability, and customer experience Invests in your skills and career growth Gives you exposure to real infrastructure, security, and projects Work with a global, high-performance team. Be part of a company focused on innovation, excellence, and employee growth. Enjoy a hybrid work environment with long-term stability and career development. Contribute to impactful work supporting our clients and the Dreams of the Doers . Join Netsurit at the forefront of AI transformation where technology meets ambition. Help us design, implement, and scale intelligent solutions that empower our clients to automate processes, uncover insights, and accelerate growth. Leverage tools like Microsoft Copilot, Azure AI, and custom machine learning models to turn data into meaningful business outcomes. Be part of a team that's shaping the future of AI-powered innovation. 👉 Please share your experience and knowledge in AI as part of your application, we'd love to see how you can help us drive whets next.

Goodwill Industries of New Mexico is looking for an IT Technician I. This is a great opportunity for an entry to mid-level help desk technician who is looking to grow and work in a fast-paced, expanding environment. The ideal candidate will be a professional, energetic problem-solver with experience in Windows Desktop and office 365. Success isn't about working hard; it's about working smart and with a 38-hour work week you'll be able to fuel your passion for IT while genuinely helping our community. Benefits offered: Paid Time Off, Paid Holidays, Dental, Vision & Medical Coverage, 403b Retirement Plan, work-life balance and more. Base Pay starting at $18.50/hr, depending on experience. Position Summary: Serves as the first line of response to requests for various hardware, software, peripheral, and networking technical assistance. This position will troubleshoot and solve routine issues, build and manage workstations and equipment and maintain documentation. Essential Duties and Responsibilities: * Adherence to the attendance and punctuality policies of Goodwill. * Exhibit excellent customer service skills as related to your position. * Monitor and respond quickly to incoming requests relate to IT issues. * Respond to requests for technical assistance over the phone, email or via a ticketing system. * Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance. * Maintain user PCs, including upgrades and configuration as needed. * Resolve basic problems while referring more complex problems to intermediate and/or senior level. * Troubleshoot to resolve system related problems, coordinate with vendors and the IT Manager regarding user support and problem resolution. Keep documentation of all issues, pending and resolved. * Ensure HIPAA compliance. * Maintain confidentially of all privileged information. * Perform other incidental and related duties as required and assigned. Requirements * Knowledge of Windows 11 Support experience. * Knowledge of Computer imaging software. * Experience working in an IT helpdesk environment. * Knowledge of and compliance with all safety policies and procedures. * Knowledge of a variety of software, technologies, and applications. * Skill in system troubleshooting and problem-solving. * Ability to exhibit excellent customer service skills. * Ability to read, write and understand English. * Ability to carry out instructions in verbal and written format. * Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds and people with disabilities. * Ability to work independently and demonstrate time management skills. * Ability to handle multiple tasks and meet deadlines. * Ability to travel when needed across several locations within New Mexico. * Must possess and maintain a valid New Mexico Driver's License Physical Demands and Work Environment: While performing the duties of the job, the employee is regularly required to use hands, fingers, handle, or feel; reach with hands and arms; see, talk and hear. The employee is frequently required to sit, walk, and stand. The employee is occasionally required to stoop, kneel, crouch, crawl and lift/move up to 25lbs and may occasionally be exposed to outside weather conditions. Specific vision requirements include close vision, distance vision, color vision, and depth perception. Travel as required. Minimum Qualifications: The requirements listed below are representative of the knowledge, skills, and or abilities required for the position. Individuals must be able to pass a criminal background check and drug test. Individuals must have a valid New Mexico driver's license, liability insurance, insurability under the agency insurance carrier, dependable vehicle and a clean driving record. * High school diploma or equivalent. * One year related work experience in help desk environment preferred. * One year Windows environment preferred. Salary Description $18.50/hr

Compensation: $20.48 - $25.63 Compensation Type: Hourly Employment Type: Regular Grade: NE05 The Technical Support Technician provides support and technical advice and service to faculty, staff, and students requiring a high degree of skill and expertise in computer and audio-visual systems. This position includes hybrid, remote, and on-premise customer support by managing the operation and maintenance of audio, video, and computer systems in a networked environment, encompassing desktops, laptops, media control systems, and instructional technology. Your role will involve troubleshooting audiovisual and computer equipment used and servers. The Technical Support Technician provides support and training on a variety of technical needs, including the review of course material, problem-solving, and preparation for tests. Duties & Responsibilities Provide comprehensive assistance to faculty, staff, and presenters in technology-enhanced smart classrooms, ensuring rapid incident response, logging, and closure of requests, and addressing special inquiries and training needs. Operate and troubleshoot various equipment, including computers, display devices, control systems, network devices, and audio/video routing systems, ensuring their proper functionality. Conduct regular inventory checks and recommend upgrades or purchases of new equipment to maintain working conditions. Proactively test and maintain support for systems and equipment to ensure functionality before use, observing established Service Level Agreements. Use remote support tools to address software and equipment issues regardless of location, including hybrid environments. Implement CNM-owned computer systems and maintain customer workstations with approved operating systems. Diagnoses, troubleshoots, and provides solutions for customer-owned devices (BYOD), demonstrating technical competence in educational technology and conferencing platforms. Use Enterprise Service Management/IT Service Management tools to accurately record work and follow ITIL incident management and service request fulfillment procedures. Support the installation, implementation, and maintenance of all audio-visual equipment and oversee the operation of assigned computer labs to guarantee a safe and secure environment. Be a liaison and initiator with Technical Support Specialists to resolve real-time technical issues and balance competing priorities while addressing customer questions. Assist students in reviewing course material, problem-solving, and provide workshops for staff, ensuring effective technical support during instruction. Maintain computers in Classroom and Open Computer Labs, manage computer inventory data, and provides advanced support for lab equipment and related software and hardware. Ensure compliance with safety regulations, OSHA standards, and wear personal protective gear as required, performing other related duties as assigned. Minimum Qualifications: High School Diploma or post secondary education or higher AND Three (3) years of related experience Higher education industry experience preferred Relevant certifications are a plus Shift: M-F 10am-7:00PM Best Consideration Date: 10/31/2025 EEO STATEMENT: As an EEO employer, Central New Mexico Community College will not discriminate in our employment practices based on an applicant's race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, serious medical condition or status as a protected veteran or spousal affiliation. Central New Mexico Community College hires only U.S. citizens and individuals lawfully authorized to work in the U.S.

Full-time Description WORK, PLAY & ENJOY LIFE WITH HERITAGE We offer a work environment that is focused on the employee experience, extremely flexible work schedules and benefits that are unmatched in the industry; including generous discounts on hotel room rates and food at all of our restaurants in the portfolio across the state of New Mexico! Full-time Hourly Position range starting at $18-$20 an hour DOE + benefits. Located in Albuquerque, NM. Position Purpose: The IT Tech ensures smooth operation of technology systems across Heritage properties, supporting hardware, software, and networks, providing technical support, managing user access, and ensuring data security. Reports To: IT Manager and Supervisors (Daily), CIO (Ultimate Direction) Mission Duties and Functions: World-Class Support Deliver exceptional support to internal users, quickly resolving technical issues to ensure full operational functionality. Address hardware, software, and network problems to minimize downtime across departments. Maximize the use of Freshservice ITSM for tracking and managing tickets, problems, changes, and assets effectively. Ensure the highest quality of support by focusing on key KPIs such as Time to First Meaningful Response, Customer Satisfaction, Most Helpful Team Member, and solving the root cause of problems, not just the ticket. User Management & IT Governance Manage user onboarding, offboarding, and access controls using Google Workspace, ensuring operational efficiency and adherence to IT governance policies. Implement security measures to protect data and ensure system integrity. End-User Technical Support Provide customer service and technical support for mobile, desktop, and laptop devices. Educate users on best practices, improving proficiency and reducing recurring issues. Technical Maintenance & Repair Install and maintain Windows, Google Chromebooks, and ChromeOS devices. Ensure hardware and software performance through regular updates and troubleshooting. Address POS, PMS, and guest room tech issues, escalating when necessary. Project Management Lead IT projects, including system upgrades and technology implementations. Collaborate with vendors to integrate new software, services, and technology enhancements. Cybersecurity Management Oversee agent-based detection software to monitor threats. Respond to security alerts with the SOC and resolve vulnerabilities. Implement cybersecurity best practices, conduct security audits, and train users on data protection and safe browsing. Multitasking & Documentation Manage IT support channels (calls, emails, alerts) while maintaining accurate documentation for troubleshooting and repairs. Update IT documentation and ticketing systems across properties. Collaboration Work as part of a collaborative IT team, supporting employees on-site and remotely to maintain high service standards. Benefits Full-time employees receive: Medical, Dental, Vision, Life, Short-Term Disability, Accident, Critical Illness & Pet Insurance! 401k Matching! Free employee parking! Generous discounts on hotel room rates, spa, and food at all of our restaurants in the portfolio across the wonderful state of New Mexico! Growth & Development Opportunities amongst the entire company! Requirements Flexibility: Ability to work flexible hours, including weekends, holidays, and late nights and some overnight stays on property. When overnight stays are required, rooms and food are provided. Must be willing to travel and use personal vehicle for transporting equipment and service IT needs. Fuel compensation will be provided. Physical Requirements: Able to lift/carry up to 50 pounds and work on your feet or sit for extended periods. Time: 60% at HQ 35% properties within city 5% travel across statewide properties Strong Communication Skills: Excellent verbal and written communication focused on customer support. Technical Expertise: Proficiency in managing Windows, Google Chromebook/ChromeOS, and Google Workspace. Experience: 2-3 years of IT operations experience. Problem-Solving Skills: Ability to diagnose and troubleshoot complex hardware and software issues. SEIZE YOUR OPPORTUNITY AND COMEWORK, PLAY & ENJOY LIFE WITH HERITAGEFlexibility | Family | Future Growth Heritage Companies is an Equal Opportunity Employer Salary Description $18-20/hour DOE + benefits

MELE Associates is seeking a mission-driven Information Technology Specialist to support NEST operations with classified computing and secure communications systems. The successful candidate will provide hands-on technical support for a variety of IT and communications infrastructures in both classified and unclassified environments. This role requires a strong foundation in networking, system security, and operational readiness. ESSENTIAL FUNCTIONS Provide day-to-day operational support for classified and unclassified systems and mobile communications equipment. Configure, maintain, and troubleshoot network components including switches, routers, and firewalls. Support the integration and sustainment of off-the-shelf and custom hardware and software solutions. 25% travel, CONUS, to conduct IT/Communications training with operational end users. Assist in implementing and maintaining inline hardware encryptors. Maintain readiness of deployable communications systems, including hardware lifecycle tracking and routine diagnostics. Train and collaborate with cross-functional teams, sometimes across different organizations, on solution implementation, system deployments, training, logistics planning, and capability documentation. Support compliance with DOE and Intelligence Community standards for IT system security. Communicate effectively with both technical and non-technical personnel to support mission objectives. Assist office staff with ad hoc troubleshooting on teleconference and general IT issues Support facility network infrastructures and problem resolution. Other duties as assigned MINIMUM QUALIFICATIONS Bachelor's degree in information technology, Computer Science, Engineering, or a related field; or equivalent technical training and experience Minimum of 6 years of experience in IT system administration, networking, or communications system support. Relevant certifications (e.g., CompTIA Network+, Security+, CCNA). Demonstrated experience managing network infrastructure and troubleshooting network issues. Familiarity with secure communications protocols and cross-domain security solutions. Strong analytical, diagnostic, and problem-solving skills. Excellent written and verbal communication abilities. Ability to operate effectively in high-tempo, mission-critical environments. Ability to obtain and maintain a US DOE Q-level security clearance PREFERRED QUALIFICATIONS Prior experience supporting Department of Energy or other government mission environments. Knowledge of NIST 800-53, ICD 503, or other federal cybersecurity frameworks. Experienced creating and conducting training on communications/networking equipment. Experience supporting deployable IT/communications kits for field operations. Experience utilizing radio communications systems. Baseline understanding/experience with COMSEC. Experienced with troubleshooting windows OS. Active DOE Q or TS security clearance. Location : This is a full-time on-site position in Albuquerque, NM. SALARY: Salaries are determined based on several factors including external market data, internal equity, and the candidate's related knowledge, skills, and abilities for the position. BENEFITS Employer Paid, High Quality Employee Medical, Dental & Vision Care Low-Cost Family Health Care offered 11 Federal Holidays and 3 weeks' vacation 401k with Generous Employer Match Cross-training opportunities About MELE With over 300 employees and offices in Rockville, MD, Washington, DC, and Albuquerque, NM, MELE is a veteran and minority-owned government contractor empowering its customers with innovative solutions for more than three decades. MELE has team members located across the U.S. and has served more than a hundred countries across hundreds of project locations. The company offers technical, engineering, and programmatic support expertise to a host of U.S. federal and international agencies, including, but not limited to, the Department of Energy, the Department of Defense, the Department of Homeland Security, the Department of Justice, INTERPOL, and the International Atomic Energy Agency. MELE's services include National Security and Intelligence, CBRNE Defense and Security, Facility Management and Engineering, Law Enforcement and Emergency Response Training, Technical, Analytica, and Program Management Support, and IT/Cybersecurity. MELE Associates, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. MELE Associates, Inc. is an E-Verify

What part will you play? The Senior ESS Field Support Technician provides technical and operational support of Electronic Security (ESS) equipment and systems (Card Access, CCTV, CATV and Intrusion detection systems) located within the following types of environments: Business/corporate offices, warehouses/ distribution centers, data centers, as well as construction sites. This position will also serve as the on-site liaison between the client, Diversified, and the other members of the on-site team. Diversified provides financial support and paid time for continued education leading to industry certifications and employee career development. The Support Services Technician will be required to be on site Monday-Friday for eight (8) hours per day. Start and end times will be determined by Diversified and the client. Overtime may be required upon request. NOTE - US Citizenship is a requirement for this position due to the government customers it supports. What will you be doing? Exercising advanced technical skill level abilities to perform routine maintenance of advanced ESS related systems - including preventive maintenance, troubleshooting and break/fix repair of faulty systems and equipment. Act as the liaison between the on-site team and Diversified Service management. Oversight for planning and implementation of process improvement principles required to maintain ESS technologies in critical areas. Oversee repair and service of all equipment while planning and implementing improvements. Act as the technical escalation point for all ESS equipment and related issues. Work with the client team in the scheduling of meetings, and preparation of meeting room accommodations for trainers and end-users. Daily/weekly preventative maintenance scheduling and execution, with reporting to the client to ensure equipment and customized space functionality is optimized and ready for use. Identify defective or failed equipment and take ownership to resolution. Provide support for troubleshooting and maintenance of ESS systems. Provide problem identification, diagnosis and resolution of problems pertaining to medium to high complexity ESS systems. Interface with equipment manufacturers, developers, engineers, and project managers on the client's behalf to provide resolutions for highly complex systems. Conduct safe and correct diagnosis of faults - including removal, repair, tests, implementation, and operation of all aspects of ESS technologies. Manage the daily activities of configuration and operation of ESS systems. Participate in and drive continuous improvement activities across ESS technologies and collaborate with client to improve/evolve technology solutions. Aid users in accessing, using, and diagnosing ESS systems. Track, update, and report on ESS ticket issues and support requests - showing progress as reported issues transfer from initial reporting date/time through final resolution date/time. Provide regular reporting of current and historical analytical data to meet measured client metrics. Interface with client executive and "C" level personnel in a highly professional manner. Ensure compliance with client HR and Labor regulations, benefits, PTO, safety rules, etc. Collaborate with local Service management concerning actions, including but not limited to end-user provided training. Assist with support of live events spaces and requirements, especially in relation to regular large meetings within an auditorium and/or other large venue spaces. What do we require from you? High School Diploma or equivalent US Citizenship Minimum 21 years of age, due to the position including a company furnished vehicle. Certification from some combination of ESS manufacturers (Lenel, Genetec, Gallagher, S2, Brivo, DMP, Bosch, Milestone, Eagle Eye, OpenPath, AVA) 3-5 years of experience in enterprise level Security System support Competencies in AutoCAD / Visio adequate to read drawings Preference given to three (3) years of experience installing security systems (card access, CCTV, CATV and intrusion systems) per manufacturer requirements and engineered drawings Basic wiring skills General proficiency with computers and specialized software applications specific to the ESS industry Knowledge and experience in computer networking configuration/troubleshooting Must present well as client facing and working with high level executives within high pressure meeting situations Must maintain a valid driver's license with clean driving record Must be able to stand, kneel and/or crouch for long periods of time Must be able to work in high places, as well as small, cramped places Must be able to work in hot humid places, as well as cold places Must be able to properly use hand/power tools, ladders, and subsequent safety equipment Must be able to lift/maneuver up to 75 lbs., use hand tools, ladder, and have the physical ability to frequently: bend, kneel, stand, and walk for extended periods of time Must pass a background screen and drug test.

- Answers Help Desk phone and creates support tickets. - Creates and monitors support cases submitted via email. - Sets up and maintains IT asset inventory. - Facilitates creation and maintenance of IT documents, job aids, checklists, and resource materials for software tasks. - Provides technical support, training, and guidance to center staff on supported technology solutions and applications. - Manages and assists in the implementation of new networks, computers, and software applications. - Works with the company's Data Center, computer maintenance companies, and software vendors to resolve problems. - Helps identify and clarify issues with SPAMIS, CIS, OASIS, EPMS, and other Data Center systems; collaborates with DC to resolve them. - Ensures CIS systems comply with company policies and that staff regularly check CIS and SPAMIS/Data Center interfaces for errors. - Identifies and tracks hardware and software problems until resolved; makes recommendations to Senior Management and escalated IT support as needed. - Assists staff in acquiring new computer equipment and peripherals per company policies. - Assists with computer cabling in compliance with Data Center specifications. - Ensures EPMS contains accurate and up-to-date information about the center's automated equipment. - Collaborates with corporate IS staff on installation of company-developed applications. - Obtains and maintains training resources for center staff. - Provides individual and group instruction on the use of equipment, software applications, and network features. - Maintains current knowledge of updates and requirements from the Data Center regarding network systems and hardware. Provides assistance to other company centers, as applicable and requested. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements - 1+ years of Hands-On IT Support/Desktop Support experience - Experience assisting end-users in person - Experience supporting a Windows environment - Experience performing password resets Experience imaging computers - Experience supporting a school or non-profit office environment - SCCM experience Active Directory experience

with our client. Service Center Technician - LEVEL II Education: High School Diploma or GED Experience Required: A minimum of six months computer support experience. Technician is familiar with standalone and network computers and associated peripheral devices. Duties: The Service Center Technician II handles Tier 2 support IT technical support requests. The Service Center Technician I shall manage and document customer support issues, remediation and customer satisfaction using a structured system for task resolution. Service Center Technician shall maintain favorable customer relations by handling requests in a tactful and professional manner. The Service Center Technician handle calls of lesser complexity and that are primarily routine or basic in nature. The Service Center Technician I follows basic procedures and scripts. More complex customer inquiries may be passed to higher level Service Center Technicians. Shall provide Tier 2 application-specific Service Center support to assist users in the functionality and use of the applications. Application support shall include (but not limited to) commercial software and DOI/IA - specific hardware and software. Shall assist with password resets for all DOI/IA applications and IT systems users when appropriate authorization is present. Shall assist with establishing new user accounts for all DOI/applications and IT systems users when appropriate authorization is present Shall open tickets daily 100% of the time using the DOI/IA Service Center ticketing system. All tickets will be opened and managed according to the Service Center SOP and DOI/IA service delivery standards. Clearance- US Citizen - Must be able to obtain a Government Public Trust clearance. Necessary Skills and Knowledge: Familiarity with standalone and network computers and associated peripheral devices Must have excellent hearing, vision and hand-eye coordination Minimum Qualifications: High School Diploma or GED IT Infrastructure Library (ITIL) version 4, CompTIA A+ One (1) year experience in computer system/network support Six (6) months of specialized experience related to Hardware PC Technician A minimum of two years computer support experience. Must be able to obtain a Government Public Trust clearance. Must be able to pass a full criminal record background check, to include a credit check and drug/alcohol screening.

Singleton Schreiber, LLP is seeking an IT Help Desk Support Specialist to provide technical, and systems support to our New Mexico offices and other locations. This role offers a unique opportunity for a motivated and versatile IT Help Desk Support Specialist to get hands-on with a variety of technologies while making a tangible impact on the organization's infrastructure. This will be a hybrid position, based in our Albuquerque, New Mexico office. SALARY AND BENEFITS: $25.00- $28.00 per hour. Actual compensation may vary based on factors such as location, skills, experience, and qualifications. Job duties will include: Provide in person virtual support for desktop/laptop issues, including hardware, software, and peripheral troubleshooting. Respond to and resolve helpdesk tickets in a timely and professional manner. Set up and deploy computers, monitors, keyboards, and other hardware for new hires and office locations. Install, configure, and troubleshoot Windows, Microsoft Office Suite, Zoom, Adobe, SharePoint, RingCentral and legal-specific applications (e.g., Filevine, NetDocuments, Relativity, SmartAdvocate, Everlaw, CaseAnywhere, etc.). Assist with user account creation, password resets, and access rights using Active Directory, Microsoft 365, and other systems. Maintain IT asset inventory and documentation of procedures. Maintain software, hardware, and networks across all office locations. Ensuring the security and efficiency of IT infrastructure through monitoring and maintenance of firewalls and network configurations. Acting as a self-starter and independent worker who can drive projects forward. Creating, documenting, and implementing strategies for improving IT processes and systems. Travel to various office locations to support on-site infrastructure needs and desktop support. QUALIFICATION AND REQUIREMENTS: 2+ years of desktop support experience in a professional services or law firm environment. Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred. Hands-on experience managing and troubleshooting tools such as Zoom, RingCentral, Adobe, OneDrive, Office 365, SharePoint, and Exchange Online. Strong problem-solving skills and the ability to work autonomously while managing multiple responsibilities. Excellent communication skills, with an ability to collaborate effectively with team members and end-users. Ability to travel to other office locations to provide on-site support. Project management skills, including vendor coordination and team leadership.

Responsibilities & Qualifications RESPONSIBILITIES The Client Support Technician position is responsible for answering calls, logging of incidents in the ticketing system, and providing the customers with rapid and accurate answers and information. This will require the individual to possess an IT background, so he or she can assist customers in troubleshooting and resolving problems. The ability to interface well with customers at various levels of seniority in a variety of different fields is essential to success in this position, as are excellent written and verbal communication skills. The ability to adapt well to diverse environments and work collaboratively in a dynamic team setting. Answer user calls, emails, and trouble tickets to provide general user support related to their IT equipment or other needs. Creates, updates and closes out help desk tickets - Familiarity with Remedy ticketing system is preferred Works with other Tier 1 and Tier II Support staff to ensure proper hand-off of tickets for prompt resolution and if needed escalation Maintains required documentation of Tier 1 processes and SOPs Deployment, configuration and troubleshooting of Windows 10 SDC Knowledge of common protocols and basic Network Troubleshooting Support SDC applications such as Web Browsers, Adobe, ActivClient, Microsoft Office products and other software Familiarity with PKI elements - supporting Tier I items such as smart cards and user certificates Fundamental knowledge of enterprise network infrastructure and the ability to troubleshoot common connectivity issues Perform unit Information Assurance Officer (IAO) duties to include account actions for personnel provisions, deprovisions, modifications and maintaining of all associated documentation Troubleshoot and configure peripheral devices, system hardware and MFDs Support enterprise applications on Apple iOS and other mobile devices Maintain, support and troubleshoot both classified and unclassified VTC systems Scheduling and facilitating of all unit VTC REQUIRED QUALIFICATIONS Active Secret clearance required DoD 8570 IAT I certification required Active HDI Desktop Support Technician or ability to obtain within 60 days of hire. 1-3 years of experience Prior experience in a government consulting services environment is preferred Overview We are seeking a Client Support Technician to support the Kirtland C4 program at Kirtland AFB, in Albuquerque, New Mexico. TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at ***************** Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration. Additional Job Information WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Location: Kirtland AFB, New Mexico Type of environment: Business environment Noise level: Medium-Loud Work schedule: Schedule is day shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs. Amount of Travel: Less than 10% PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. WORK AUTHORIZATION/SECURITY CLEARANCE Citizenship: US Clearance: Active Secret or higher OTHER INFORMATION Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.

SMS is seeking a motivated and detail-oriented Tier 1/Tier 2 Client Support Technician to join our team. In this role, you will provide first-line technical support in a dynamic environment that includes Windows/Linux workstations, multiple networks (classified and unclassified), and both local and cloud-based applications. You will be responsible for resolving technical issues, maintaining help desk tickets, and ensuring customer satisfaction. This role requires strong communication skills, technical expertise, and the ability to work independently or collaboratively in a fast-paced, mission-critical setting. SMS offers proven solutions in engineering, operations, cybersecurity, and digital transformation. With expertise in modernizing and optimizing legacy infrastructure and systems, ensuring operational efficiency, and designing, implementing, and managing secure environments, SMS supports business and mission goals with proficiency, quality, and integrity. SMS has been serving the advanced information technology needs of the federal government since 1976, delivering talented teams and innovative, cost-effective solutions and services to support our customers' missions for more than 45 years. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. For additional information on SMS, visit ************ Submit your resume today! Responsibilities Provide technical support via phone, email, and chat to resolve user issues effectively and efficiently. Troubleshoot and resolve hardware, software, and network-related problems. Create, update, and close help desk tickets in accordance with defined processes. Support Windows operating systems, including installations, imaging, and updates. Configure and troubleshoot cloud-based applications (e.g., Office 365, SharePoint) and mobile devices (e.g., Apple iOS). Install and support printers, multi-function devices (MFDs), and peripheral equipment. Collaborate with Tier 2/3 support and other technical teams to escalate and resolve complex issues. Maintain and contribute to internal knowledge bases and end-user documentation. Support asset management processes including inventory, lifecycle tracking, and documentation. Communicate technical concepts in a clear, non-technical manner to end-users Qualifications REQUIRED EXPERIENCE AND SKILLS: 2+ years in a technical support or customer service role. Proficiency in troubleshooting and supporting Windows operating systems. Familiarity with basic networking concepts, including LAN/WAN and connectivity issues. Experience with ticketing systems such as Remedy or ServiceNow. Strong problem-solving skills and attention to detail. Excellent written and verbal communication skills. Ability to work effectively in both team-oriented and independent settings. REQUIRED QUALIFICATIONS: Clearance: Ability to acquire or already possess a DoD Secret/DoE L clearance. Certification: Ability to acquire or already possess a current DoD 8570 IAT-II certification (e.g., CompTIA Security +CE). EXPERIENCE THAT WILL MAKE YOU STAND OUT: Hands-on experience with GOTS/COTS software and custom application support. Experience working in classified environments such as SIPRNet or SDREN. Knowledge of cloud platforms and tools (e.g., Azure, SharePoint, Teams). Familiarity with mac OS and mobile device management (MDM) solutions. Experience supporting classified and unclassified environments. Demonstrated ability to create or improve knowledge base documentation. Experience supporting Linux in a Tier 1/2 helpdesk environment. Advanced troubleshooting of printers, multi-function devices, and peripheral equipment. SMS is a dynamic systems integrator established in 1976, delivering talented teams and innovative, cost-effective solutions and services to support our customers' missions for more than 47 years. Our ability to hire and retain quality people in a rapidly evolving IT market is proven through our employee retention rate averaging over 3 years. At SMS, we place a high value on quality of service, customer satisfaction, and best-of-breed policies and practices, resulting in CMMI Level 3 certification and ISO registrations including 9001:2015, 20000-1:2018, and ISO/IEC 27001:2013. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. SMS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

**Responsibilities & Qualifications** **RESPONSIBILITIES** The Client Support Technician position is responsible for answering calls, logging of incidents in the ticketing system, and providing the customers with rapid and accurate answers and information. This will require the individual to possess an IT background, so he or she can assist customers in troubleshooting and resolving problems. The ability to interface well with customers at various levels of seniority in a variety of different fields is essential to success in this position, as are excellent written and verbal communication skills. The ability to adapt well to diverse environments and work collaboratively in a dynamic team setting. + Answer user calls, emails, and trouble tickets to provide general user support related to their IT equipment or other needs. + Creates, updates and closes out help desk tickets - Familiarity with Remedy ticketing system is preferred + Works with other Tier 1 and Tier II Support staff to ensure proper hand-off of tickets for prompt resolution and if needed escalation + Maintains required documentation of Tier 1 processes and SOPs + Deployment, configuration and troubleshooting of Windows 10 SDC + Knowledge of common protocols and basic Network Troubleshooting + Support SDC applications such as Web Browsers, Adobe, ActivClient, Microsoft Office products and other software + Familiarity with PKI elements - supporting Tier I items such as smart cards and user certificates + Fundamental knowledge of enterprise network infrastructure and the ability to troubleshoot common connectivity issues + Perform unit Information Assurance Officer (IAO) duties to include account actions for personnel provisions, deprovisions, modifications and maintaining of all associated documentation + Troubleshoot and configure peripheral devices, system hardware and MFDs + Support enterprise applications on Apple iOS and other mobile devices + Maintain, support and troubleshoot both classified and unclassified VTC systems + Scheduling and facilitating of all unit VTC **REQUIRED QUALIFICATIONS** + Active Secret clearance required + DoD 8570 IAT I certification required + Active HDI Desktop Support Technician or ability to obtain within 60 days of hire. + 1-3 years of experience + Prior experience in a government consulting services environment is preferred **Overview** We are seeking a **Client Support Technician** to support the Kirtland C4 program at Kirtland AFB, in Albuquerque, New Mexico. TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at **************** . Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration. **Additional Job Information** **WORK ENVIRONMENT AND PHYSICAL DEMANDS** The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. + Location: Kirtland AFB, New Mexico + Type of environment: Business environment + Noise level: Medium-Loud + Work schedule: Schedule is day shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs. + Amount of Travel: Less than 10% **PHYSICAL DEMANDS** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. **WORK AUTHORIZATION/SECURITY CLEARANCE** Citizenship: US Clearance: Active Secret or higher **OTHER INFORMATION** Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. **EQUAL EMPLOYMENT OPPORTUNITY** In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. **Job Locations** _US-NM-Albuquerque_ **ID** _2025-7448_ **Category** _Technical Support/Help Desk_ **Type** _Regular Full-Time_

Working at Kirtland CU is more than a job-it's a career, and one in the financial world! We pride ourselves on helping our employees learn, grow, and advance in any direction they choose. We offer a highly competitive salary, great benefits package and an energetic, vibrant work environment. We are currently seeking a IT Support Technician to join Kirtland Credit Union! This is a regular, full-time, 100% On-Site position based at our Gibson Branch in Albuquerque. Join the rest of our teammates and become eligible for a generous benefits package that we offer: Medical, Dental and Vision Insurance 401(k) Retirement savings program that includes employer match. Generous Paid Time Off (PTO) Program Tuition Reimbursement for College Degrees Employee Clothing Advance Paid holidays include New Year's Day, Independence Day, Veterans' Day, Thanksgiving Day, Christmas Day, Memorial Day, and Labor Day, we also observe Martin Luther King Day, President's Day, Juneteenth, and Columbus Day. Fitness Reimbursement Program Employee Assistance Program Short- and Long-Term Disability Travel Assistance This is what we would like you to do: As part of the technical support team, responsible for providing end user support within a Microsoft Windows environment. Assist in managing internal business applications including user software, Microsoft Windows, desktop and peripheral hardware. Responsible for the imaging, deployment, and maintenance of PC hardware throughout the Credit Union. Assist in maintaining the Active Directory environment including adding, editing, and deleting users as needed. Assist with managing Office 365 users within a Windows domain. Acts as first contact for support issues on the tech support team as well as second level escalations when needed. These are what your duties and responsibilities will be: Provide End User Technical Support Update/Upgrade Business Applications Running In-House on Windows Servers Manage and Improve Tools Utilized to Support Users both In-House and Remote Assist with Desktop Hardware Support and Windows Deployment Including Imaging Manage the Active Directory Can you to bring to the table: Bachelor's degree preferred. Microsoft certification preferred or ability to obtain within 12-18 months. Experience Required: Strong knowledge of a Microsoft Windows environment including Group Policy and Active Directory with at least 4 years' experience troubleshooting and supporting end user issues. Experience using help desk ticketing software to support internal user requests. Virtual PC environment/VMWare/Citrix/Horizon experience a plus. Extensive troubleshooting/problem solving experience. Experience supporting an Office 365 environment. Knowledge/Skills/Abilities: Strong knowledge in configuring and supporting PC hardware within a Windows domain environment. Well versed in meeting aggressive timelines and implementation schedules. Ability and willingness to learn new skills as needed. Strong communication skills and ability to work within a team. Work Conditions: On-Call availability as needed Some weekend availability required. Occasional inspection of cables in floors and ceilings Ability to effectively manage remote employees. Ability to manage multiple tasks with minimal supervision. To apply for this exciting opportunity, visit our careers page at ************************** Kirtland Federal Credit Union is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.