Technical Support Specialist
Information Technology Technician Job 20 miles from Rogers
Do you thrive on the challenge of dealing with various software platforms and in solving complex issues? Scantron is seeking a motivated, friendly, collaborative individual who has superb customer service skills. Solving weird and interesting technical problems with your teammates. Composing elegantly written and helpful responses to questions and skillfully documenting them for your colleagues so everyone can benefit for the next one. These are just a few of the things that make our Technical Support Specialists truly remarkable. And we are looking for additional members of this diverse, high-performing team to work closely with clients using a cloud-based software-as-a-service platform supporting Higher Education, Commercial and Government customers.
Essential Responsibilities
· Deep dive on client-reported blockers to identify workarounds and test technical solutions that meet client goals
· Troubleshoot technical and data-centric issues, including ETL pipelines and data schemas to help clients understand and solve their business problems
· Participate in client and internal meetings where you leverage your product expertise to inform decisions and solutions
· Leverage knowledge base articles to “teach clients how to fish”, and identify opportunities for reusable content
· Serve as technical advisor and product advocate; thoughtfully considering customer needs to arrive at a best solution
· Provide application support relating to software functionality, incident resolution and systems configuration
· Operational experience with MS SQL including but not limited to creating and running scripts, configuration, and maintenance
· Recognizes both basic and advanced problems, conducts research, provides resolutions, and follows up with customers as needed, escalating more complex cases to the appropriate team
· Consults with programmers to explain software errors or to recommend changes to programs
· Install, configure, and support Scantron and third-party software
· Ability to train non-technical resources within a customer environment
· Ability to multi-task and meet multiple deadlines
· Organized and detail oriented and the ability to learn, retain and apply considerable amounts of information
Required Qualifications
· 3+ years of technical support experience
· Strong understanding of software development and troubleshooting methodologies
· Excellent communication and interpersonal skills
· Experience with support ticket management systems and CRM platforms
· Strategic thinking and planning capabilities
· Strong customer service orientation
· Ability to work under pressure and manage multiple priorities
Technical Skills
· Experience with software deployment and configuration
· Strategic thinking and planning capabilities
· Strong customer service orientation
· Ability to work under pressure and manage multiple priorities
Working Conditions
· Full-time position
· May require occasional evening or weekend availability for critical issues
Benefits
· Competitive salary
· Health, dental, and vision insurance
· 401(k) with company match
· Professional development opportunities
· Paid time off and holidays
· Life and disability insurance
Technology Support Specialist
Information Technology Technician Job 20 miles from Rogers
Title : Technology Support Specialist # EY1JP00002805
Duration : 06+ months with ext.
Pay Rate: $35/hr on w2
The Technology Support Specialist I perform daily routine technical support. This professional consults with the supervisor for task prioritization and effectively apply technical knowledge. This individual also specializes in one or more areas, including support center/technology support, networking, telecommunications, help desk, and technology certification. The Technology Support Specialist I assists others in the technology department, as needed. Under direct supervision, provide after-hours service for escalated issues from the National Help Desk or supervisor. Assist with the deployment of hardware and software to clients (including the installation, configuration, and testing of basic firm hardware).
Assist with new hire processing (account requests, verification, basic equipment configuration). Perform basic software troubleshooting and hardware triage support. Assist with the equipment and set-up for conference/meeting facilities, as directed. Assist with off-site support for client functions/meetings. Handle minor administrative functions such as moving and delivering equipment to clients. Perform administrative tasks, such as changing passwords. Handle minor functions such as moves, adds, changes, etc. Respond to customer inquiries concerning support requests, systems status, and network connectivity. Resolve hardware and software problems for firm-standard hardware/software.
Record inquiries, and repair/service requests. Diagnose problems through research, isolation and resolution steps using automated systems via Remedy. Report problems with procedures and make suggestions for improvements. Escalate to or consult with senior staff when a solution is unclear. Coordinate, track, and maintain inventory, including software and documentation upgrades, distributions, and licenses. Process firm wide requests for software and documentation. Track software licenses to ensure that the firm does not violate its agreements, and work with Purchasing and Contracts departments regarding software licensing and maintenance issues. Coordinate mass distributions, including on-site software duplication and documentation reproduction. Make recommendations to management regarding update and maintenance processes. Perform administrative duties, as required.
Support Consultant
Information Technology Technician Job 28 miles from Rogers
Salary: $50-55k/year
Schedule: M-F, Daytime hours
As a Support Consultant, you will work with individuals enrolled in the program to educate them on program models, rules, processes, and policies. You will assist with creating service delivery plans and quality review plans, and help evaluate service utilization to provide recommendations for service improvements.
Key Responsibilities:
Conduct home visits to a diverse range of participants, ensuring program adherence and providing guidance.
Spend at least 70% of work hours on home visits, potentially exceeding this as business needs dictate.
Organize caseload effectively to maximize efficiency in driving time and service delivery.
Drive 60 miles or more to visit participants' homes, ensuring a reliable and safe driving record.
Master internal systems and tools to maintain accurate records and ensure compliance.
Core Skills:
Strong organizational and time management skills to independently manage a caseload.
Ability to prioritize tasks in a dynamic and fast-paced environment.
Excellent verbal and written communication skills.
In-depth understanding of self-direction principles and ability to communicate these to others.
Proficiency in Microsoft Office and comfort using technology for documentation and reporting.
Team-oriented with the ability to collaborate and communicate effectively in field and office settings.
Timely documentation of home visit notes, ensuring proper upload on the same day.
Professional demeanor and ability to represent the company positively to participants and stakeholders.
Qualifications
Education & Experience:
2-3 years of experience working with vulnerable populations in their homes.
BA or BS in social work, sociology, psychology, or related field preferred.
1-2 years of experience in social services, healthcare systems, or related state and federal programs (e.g. Medicaid, Medicare).
Familiarity with electronic records is preferred.
Required Resources:
Valid driver's license with a satisfactory driving record (Mileage reimbursement provided).
Reliable personal automobile.
Stable internet connection and a secure workspace.
If you are passionate about making a difference in the lives of individuals with unique needs and enjoy working in a dynamic, team-oriented environment, we invite you to apply!
Deskside Support Technician
Information Technology Technician Job 20 miles from Rogers
Role: Deskside Support Technician
Mode of Hire: Full Time
Skills Required:-
• Associates Degree or bachelor's degree in Information Technology or equivalent work experience
• 2+ years prior deskside support experience
• Experience should be hands on support as opposed to phone support
• Experience with Desktop Break/Fix
• Experience with MS Windows 7-11
• Experience with MAC OS
• Experience with office technology (MS Office 365, Web-based Applications, One Drive).
• Install, move, add, changes (IMAC), build, configuration, and software support
• Experience in large corporate technical support environment
• Experience with ticketing tools - ServiceNow
• Experience providing excellent Customer Service and face to face hardware support to customers
Technical Support Specialist
Information Technology Technician Job 35 miles from Rogers
Job Title: Technical Support Specialist (Temporary, On-Site)
Our mission is simple but vast: partnering to help all kids learn . We help kids get what they need in the classroom so they can pursue their passions, shape their future, and realize their potential. Connecting to this mission is important - you will have the opportunity to make a difference every day for students and educators!
Day in the Life
Technical Support Specialists provide support to global customers utilizing education technology (EdTech) products. Reasons for contact vary from answering basic functionality questions, onboarding new partners and customers, and error resolution to handling highly complex set-up and configuration issues. This individual independently utilizes an online knowledge base to resolve technical concerns. Guidance and direction from experienced support personnel may be required to complete a small percentage of tasks. In addition, Technical Support Specialists promote cross-functional partnership across the organization to ensure partner success.
High Level Summary and Realistic Preview of Job:
Interact with customers through email, phone, chat and other contact channels
Troubleshoot, replicate and resolve incidents around software products, services, and reports
Solve user account challenges for all online products
Proactively identify potential challenges with platforms and products and recommend solutions that will resolve them
Document conversations with partners by recording clear, concise, accurate and detailed case notes for every interaction within the CRM
What You Need to be Successful (Required to perform this role)
Strong Customer Service skills
Strong Written and Verbal Communication skills
2 years in a support desk position
High level of technical aptitude
Ability to communicate effectively about technical solutions to unexpected system performance, error resolution, rostering and access with both non-technical and highly technical customers and colleagues. You will translate technical information into everyday language for those with less technical expertise
Ability to quickly learn Internet-based applications
High level of comfort navigating internal support tools and conducting detailed searches for specific information
Strong analytical and problem-solving skills
Ability to multi-task
Attention to detail
Nice to Have (preferred, but not necessary)
Familiarity with software in the EdTech industry, including Learning Management Systems and Student Information Systems
Familiarity with computer hardware, common web browsers and networking methods
Familiarity with a range of operating systems including current and recent versions of Windows, Mac OS, Android, ChromeOS, and iOS
Experience rostering/onboarding users into digital platforms and products
Strong technical writing skills
How We Work (Competencies)
Customer focus
Manage ambiguity
Instills Trust
Values Differences
Nimble Learning
Cultivates Innovation
Connects With Courage
Action Oriented
Additional Requirements
Must be able to collaborate with customers and colleagues via online meetings including video
Will be in a stationary position for a considerable time (sitting and/or standing)
Our team members are responsible for establishing their own reliable, high speed internet connection (this connection should be wired rather than Wi-Fi)
Software Support Analyst
Information Technology Technician Job 27 miles from Rogers
Intro:
TempWorks Software, an industry-leader in integrated front and back office software solutions for staffing agencies is seeking a Support Analyst to join our technical support team. As a fast-paced company, TempWorks Software offers entry to mid-level applicants a great opportunity to gain experience with Microsoft SQL Server, customer service, and advanced troubleshooting.
Position Summary:
Provides support to end users of a proprietary Microsoft SQL Server-based software package on a wide variety of issues. Identifies, researches, and resolves software related issues. Responds to telephone calls, email and internal requests for software support. Documents, tracks, and monitors the problem to ensure a timely resolution. Has knowledge of commonly-used concepts, practices, and procedures in the staffing industry and accounting areas.
Position Responsibilities
Create and maintain positive customer relationships
Utilize proprietary, web-based help desk software to track and resolve software problems and requests
Excellent communication skills both written and oral, interpersonal, organizational skills, and problem solving ability to work with non-technical end users on first level support issues
Communicate professionally and effectively with customers at all levels. Explain technical details in a plain, clear and simple manner
Ability to absorb and retain information quickly
High level of attention to detail and self-motivation
Team Player with goal-oriented personality
Troubleshoot and analyze incoming customer calls related to both enterprise and hosted software solutions, utilizing Microsoft SQL Server Management Studio and SQL Server Profiler
Analyze/test software to determine the type of problems the customer is encountering which could include software bugs, client set up, corrupted data, user error, etc.
Required to be on-call for support issues during non-business hours on a rotating basis
Willingness to learn new technologies as they become available
Assist in the development of online FAQs and knowledge base
Learning and understanding all aspects of the TempWorks products including the core enterprise system, Web Center, and other ancillary product lines
Report all billable hours and expenses
Willingness to take on special projects as assigned
Job Requirements
Associates or Bachelor's Degree in Computer Science, Information Systems/Management, or Business Management is preferred
Experience with Microsoft SQL Server Management Studio (SSMS), Microsoft SQL Server Reporting Services (SSRS), Transact-SQL (T-SQL)
Ability to be self-taught in a variety of software applications and languages
1-2 years of customer service experience
TempWorks Software offers a comprehensive benefits package and provides eligible employees with an opportunity to enroll in various benefit programs, subject to applicable waiting periods. This includes the following:
Paid Time Off
Holiday Pay
Volunteer Time Off
Medical Insurance
Health Savings Account with Employer Contribution
Dental Insurance
Vision Insurance
401(k) with Employer Match
Life Insurance and AD&D
Short-Term and Long-Term Disability Insurance
Paid and Unpaid Leave of Absences
Technical Support Analyst
Information Technology Technician Job 23 miles from Rogers
Ready Credit Corporation
Technical Support Analyst I
Hybrid/Remote - Must Reside in Minnesota to be considered for this role.
Maintain and improve uptime on a network that utilizes windows-based PC, LAN Interfaces, WiFi Access Points, and cellular wireless technology to establish a Virtual Private Network on firewall devices to a hosted datacenter.
Essential Functions
Remotely monitor and diagnose self service kiosks for any issues needing attention
Correct any issues you can remotely and dispatch any you cannot
Utilize ticketing system to track issues and incidents
Notify clients of the status changes in kiosks availability and delays in repair
Work with third party techs to determine and execute any repairs needed
Manage, track, and maintain parts inventory in house and stored at various partner locations
Alert management when parts replenishment is required
Participate in On-Call rotation to provide 24 x 7 assistance to third party service providers
Asist internal employees in their day to day IT need including but not limited to resetting passwords, file access issues, printer issues, web browsing issues
Troubleshoot software issues with Microsoft Office suite, and other software required for users to complete their job
Secondary Functions
Back up the Deployment team as workload, vacation days, and sick days require
Other Functions
May perform other job-related duties as assigned
Education, Experience and Other Skills
2 years experience supporting windows PC, taking support calls, and remotely diagnosing issues
2 years experience troubleshooting hardware and software issues
Ability to type 30 words per minute
Excellent communication (both verbal and written) skills, a solid foundation in business application development and a “can do” attitude
Must be able to develop formal business documents following established documentation/presentation software packages (or similar products from other vendors): MS-Word, MS-Excel-, MS-PowerPoint
Strong attention to detail
Mental and Physical Requirements
Ability to handle and be trusted with confidential and/or sensitive information
Ability to interact effectively with all levels in the company
Ability to work in a fast-paced environment
Ability to be flexible and to handle multiple projects in an organized, timely manner
Ability to problem-solve, work under pressure, and to effectively manage stress
Ability to work independently
Ability travel with limited overnights
Ability to work independently
Ability to lift 50lbs and move 340lbs equipment with a two cart
Java Tech Lead with production support
Information Technology Technician Job 28 miles from Rogers
Java Tech Lead with production support experience
Service oriented architecture
Java / Spring boot / J2EE / JSF/SQL
SQL
Gradle
JavaScript
JPA
UI development: React.JS, Node.JS
Insurance domain experience
Comfort and experience with complex web applications and backend services in a modern product-focused development environment including things like version control (Git), test driven development, continuous integration and deployment (CI/CD) and agile development processes.
Capability to understand pros/cons and make appropriate recommendations related to rewrite vs. patching legacy application pages (familiarity with YUI/Jquery necessary)
Possess the ability and drive to work through challenging problems independently while keeping the team informed of progress and blockers.
Self-starter and independent with a strong sense of ownership and responsibility for work
Ability to handle ambiguity, communicate well with partner teams, and empathize with customers
Excellent teamwork and interpersonal skills - ability to communicate the results of your efforts to project team members and stakeholders in a clear, concise, and timely manner
Knowledge or interest in learning how to expand our utilization of AWS's capabilities (EC2, Serverless, Lambda, and more)
Data Center Techcnician L3
Information Technology Technician Job 20 miles from Rogers
Please, No C2C or Third Party candidates.
Milestone Technologies is actively seeking an experienced L3 Data Center Technician for a 6 month contract job assignment working onsite in Minneapolis MN.
4+ years of experience in Data Center support
W2 rate up to $55 per hour based on experience
Conversion to FTE is possible
Local candidates only, relocation is not an option for this role.
Required Skills and Experience:
4+ years Rack and Stack experience
OS provisioning/reprovisioning (e.g., from USB or network share)
Boot strapping network devices and configuring IP addresses on these devices
1-2 years basic Linux and scripting experience (e.g., checkout repo from GitHub, set up Linux environment, run and troubleshoot Ansible script)
CompTIA Server+ certification (preferred)
ITIL Foundation certification (preferred)
DNS/DHCP
Working knowledge of one or more ticketing systems, Jira preferred
Working knowledge of server hardware (HP, Dell, Supermicro servers)
Working knowledge of basic networking components and protocols (Cisco, Arista, Juniper)
Knowledgeable in data center practices (e.g. fault tolerance, redundant cabling, calculating power usage, teaming, etc.)
Strong cable management skills and experience running fiber and copper in a data center
Basic understanding of electrical, HVAC, and cable infrastructure
Excellent verbal and written communication skills
Certifications in Data Center technologies are desired. (CCNA, CCENT)
Layer 2 and layer 3 network troubleshooting
Have installed, trouble-shot and navigated various flavors of Linux OSes
Information Secuirty Specialist
Information Technology Technician Job 20 miles from Rogers
Our client is seeking an Information Secuirty Specialist who will develop automated scanning incorporating information from several data sources to accurately retrieve data related to identities and access levels. This opportunity is located in Minneapolis, MN!
Duties:
Enhance and implement data structures for retaining/modeling information retrieved from scanning
Establish baseline patterns which can be used to identify anomalies for further investigation
Implement automation to perform remediation activities at scale
Document security policies and procedures
Provide implementation support for risk assessment and data security procedures and products
Desired Skills/Experience:
5+ years experience with Unix/Linux access configuration (users/groups/sudoers/PAM/SSSD/VAS)
5+ years experience with scripting languages such as Bash, Perl, etc.
2+ years experience with networking, including subnets, routes, firewalls, and troubleshooting
1+ year experience with Git and version control systems
1+ year experience with Python development
Benefits:
Medical, Dental, & Vision Insurance Plans
401K offered
$39.00 - $56.00 (est. hourly pay rate)
Computer Field Tech Position-Roseville MN
Information Technology Technician Job 28 miles from Rogers
This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.
Job Details
This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket.
You will be completing hardware part replacements for Dell and Lenovo warranty services.
Pay period -every Friday after the first week of completing tickets.
You must have a reliable form of transportation to run these calls.
You must have access to a computer and the internet to log onto your portal.
Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.
You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.
Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
Help Desk Technician
Information Technology Technician Job 20 miles from Rogers
Join Our Dynamic Information Technology Team
We are seeking a Help Desk Technician I. The Help Desk Technician I is responsible for triage and troubleshooting first line IT related issues while providing excellent customer experience. The candidate must have strong customer service and problem-solving skills with a lifelong learning and helping mindset. This position requires a high desire for working with both people and technology.
Who We Are
Center for Energy and Environment (CEE) is a clean energy nonprofit with offices in North Loop of Minneapolis and St. Paul. We provide practical energy solutions for homes, businesses, and communities to cut energy waste and harmful emissions. We collaborate regularly with field peers and partners, and we employ curious people who enjoy learning and contributing to the Midwest's quality of life and economy. Recognized as one of Minnesota's top 200 workplaces by the Star Tribune, CEE is known for its open communication, respect for diverse perspectives, and commitment to work-life balance.
What We Offer
Insurance Coverage Options: To ensure you and your family are well protected, we have got you covered with Medical Insurance, Dental Insurance, Health Saving Account, and Flexible Spending Accounts. Please see our 2025 Benefit Summary.
Impact: We want to make the world a better and more energy efficient place. Our work and the decisions we make are rooted in this foundational desire.
Future Planning: To help you secure your financial future, benefit from our retirement saving program. Reach your goal sooner with our immediate vesting and company contribution.
Work/Life Balance: We recognize the importance of maintaining a healthy work-life balance and are dedicated to supporting our team members in various aspects of their lives. Our benefits include generous Paid Time Off (PTO), paid parental leave, and salary continuation for major medical events, ensuring that you have the support you need during significant life moments and personal challenges.
Holidays: Our company provides nine paid holidays each year, offering you ample time to observe important occasions and enjoy personal time.
Growth: We want everyone to grow and learn within their roles. We offer professional development opportunities and education assistance.
Championing DEI: Our committed DEI Committee promotes a diverse and inclusive work environment by establishing clear goals and assessing progress throughout the organization.
What You'll Do
Initial intake, triage, response and resolution of tickets, telephone and email inquiries
Troubleshooting and managing hardware, software or network problems. Providing first call resolution where possible
Support cloud-based and mobile telecom
Perform software maintenance and custom installation on end user devices
Present solutions to technology issues and problems in user-friendly language
Recognize and escalate more difficult issues to higher level support
Document requests, steps taken, and all call activity
Update and maintain knowledge articles
Comply with all company policies and procedures, and attend all required trainings
Resolve assigned service requests
Other tasks as assigned or apparent
Skills & Knowledge We're Looking For
2+ years of experience in supporting users in a corporate/enterprise environment preferred
Excellent time-management and organizational skills
Dependable and punctual
Excellent written and oral communication skills
Active listening skills
Consistent patience and understanding
Able to work well independently as well as with a team
Administration experience with Microsoft Windows 7, 8, 10
Experience working with confidential information
Functional understanding or experience with Active Directory
Experience with iOS operating system
Experience with VOIP phone systems
Functional understanding of TCP/IP networks, wired and wireless (DNS, DHCP, WPA, etc.)
Preferred Qualifications
Experience with Microsoft 365 products and administration
CompTIA A+, CompTIA Net +, MCP Certifications
Experience with Dell KACE or MS System Center
Experience administering mac OS X
Experience administering an MDM platform
Physical Requirements:
As the handler/deployer of new desktops/machines/IT-inventory:
You would be moving most IT packages from reception to the IT offices and occasionally conducting desk equipment migrations.
Anything from 1lb to 75lbs. (someone would be able to share the load for heavier items)
You would be unboxing, breaking down and recycling any IT purchased inventory.
Compensation
Dependent on qualifications and experience, we expect the compensation range for this position will be $24.00 - $25.50/hr.
Center for Energy and Environment is proud to be an equal opportunity employer and workplace. All qualified applicants will be considered for employment with us without regard to race, age, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran status, or any other classification protected by applicable law. We are committed to creating teams that are as diverse as the communities we serve and encourages applicants from a wide range of backgrounds to apply.
Is the Tech Job Market Really as Grim as It Seems
Information Technology Technician Job 20 miles from Rogers
for Posted on Feb 19 15 2 2 2 1 Location Llagostera Enterprise Architect. Work with the CEO and solve highly challenging and complex problems. * Joined Nov 16, 2023 Location Minneapolis, MN Education B.A. English (Creative Writing), Minnesota State University Enterprise Architect. Work with the CEO and solve highly challenging and complex problems.
* Joined Nov 16, 2023
Location NY Education Mount Allison University *Relatively speaking*, the tech job market is bad. But I wouldn't say "grim". It just doesn't have the extreme job surplus that used to exist.
We are definitely in a messy phase with a few macro trends leading to a bad job market, but these things are cyclical and I think it will get better.
Thriving in tomorrow's job market will require skills working with AI in general, so all else equal I'd make sure I'm tracking new things to complement my existing skills.
Location Minneapolis, MN Education B.A. English (Creative Writing), Minnesota State University Location Bielefeld, Germany Location India Discover a treasure trove of wisdom within this insightful piece, highly respected in the nurturing DEV Community enviroment. Developers, whether novice or expert, are encouraged to participate and add to our shared knowledge basin.
A simple "thank you" can illuminate someone's day. Express your appreciation in the comments section!
Local to Minneapolis ServiceDesk Support(ITIL , Windows 10 exp)_w2 only
Information Technology Technician Job 20 miles from Rogers
360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.
Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile.
Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us.
We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change.
Job Description
We are looking to fill multiple positions for Service Desk specialists in Minneapolis MN.
Qualifications
Mandatory Skills:
Supplement Enterprise Support Services-IT Service Desk during the rollout of new PCs, Microsoft Windows 10, & Office 2016 rollouts countywide.
· Three years previous IT Service Desk performing at a proficient level of experience in an IT Service Desk environment.
· Strong active listening skills
· Strong customer focus and very personable
· Proven troubleshooting and deduction skills to assist and resolve customer application, navigation and technical issues.
· Ability to recognize and adapt communications with the customers to a level the customer understands.
· Strong communication skills both written and verbal - able to fully document all ticket documentation at the time of the call.
Impact/Outcome:
· Many of our customers who will go through these changes provide critical services. It is imperative that we resolve issues in a timely manner, and with a high level of patience to insure a positive customer experience.
· Provide the appropriate technical skillsets to resolve and help customers to adapt to the new technologies.
· Demonstrate a high level of customer focused skills to insure a positive experience for all customers.
Additional Information
In person interview is required for this position.
IT Infrastructure Specialist
Information Technology Technician Job 13 miles from Rogers
Make your mark at the world's largest HVAC company!
Daikin is looking for an IT Infrastructure Specialist to join our team! The IT Infrastructure Specialist is responsible for administration and support of infrastructure implementations. You will provide direct technical support for all requirements in the planning, design, coordination, programming, and implementation of releases, upgrades, or changes to infrastructure / information systems, software, transaction monitors, and the range of products and productivity tools that support testing and production environments.
Location: Plymouth, MN - hybrid
A Day in the Life:
Administer a small, uniform group of infrastructure components or assists in the administration of a larger system of infrastructure components
Act as a front-line interface to IT and non-IT users, accepting trouble tickets, resolve simple tickets, dispatching more complex tickets to the appropriate IT Specialists
Assist in taking system inventories and building documentation
Participate as member of a project team and deliver infrastructure components according to requirements and timelines
May participate in on-call duties on a weekly rotational basis
Use professional concepts and company policies and procedures to solve a variety of problems. Full use and application of standard principles, theories, concepts, and techniques
Works on problems of moderate scope where analysis of situations or data requires a review of identifiable factors. Exercises judgment within defined procedures and practices to determine appropriate action. Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Exercises judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions
What's in It For you:
Medical/Dental/Vision coverage, PTO, 401K match, support for community involvement and much more!
The ability to make an impact and shape your career with a company that is passionate about growth
The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best
What you will Bring:
Bachelors Degree, applicable certification or equivalent experience required
2+ years of infrastructure support experience
Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements:
Multiple medical insurance plan options + dental and vision insurance
401K retirement plan with employer contributions matching 100% of the first 3% of employee contributions and 50% on the next 2% of employee contributions
Short term and long term disability
3 weeks of paid time off for new employees + 11 company paid holidays
Vacation accrues on a monthly basis, unless applicable federal, state and local law requires a faster accrual
Paid sick time in accordance of the federal, state and local law
Paid parental leave and tuition reimbursement after 6 months of continuous service
Company provided life insurance + optional employee paid voluntary life insurance, dependent life coverage and voluntary accident coverage
The typical annual base salary for this position ranges from $73,000 - $110,000 in MN. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.
#LI-RS1, #LI-hybrid
IT Data Analyst Intern - MN
Information Technology Technician Job 9 miles from Rogers
The IT Data Analyst Intern will research and use data to help our business partners solve problems and make better business decisions (optimize profit, reduces expenses, provide clear real-time financial health, etc.) The analyst will assess Cretex's information and data, extract and normalize the data, and use visualization (charts, graphs, tables, and graphics) to explain what the data mean across specific amounts of time or various departments/companies. The analyst will help the organization reach simpler, smarter conclusions, and use their technical expertise to stress test the data for quality, accuracy, and completeness.
Responsibilities
IT Data Analyst Intern Duties and Responsibilities
* Own the delivery of analytic projects, ensuring that projects are delivered on-time, within the scope
* Communicate with stakeholders to understand data content and business requirements
* Identify sources of input data and acquire them
* Use data mining to extract information from data sets and identify correlations and patterns
* Develop strategies to collect information (as needed)
* Organize and transform information into comprehensible data structures
* Monitor data quality and remove corrupt or duplicate data
* Use tools and techniques to visualize data in easy-to-understand formats, such as diagrams, graphs, and dashboards
* Prepare reports and present to stakeholders
* Identify, analyze, and interpret trends or patterns in data sets
* Participate in the Operational Excellence / Value Improvement Program
* Complete all other work duties as assigned
* Ability to work in a manufacturing environment
Qualifications
IT Data Analyst Intern Qualifications
* High School Diploma or equivalent
* Currently enrolled pursuing your bachelor's degree or program in an Information Technical, Business, or Technical field
* Familiar with SQL and have experience regarding data models, database design development, and data mining
* Strong in Microsoft Excel or Google Sheets
* Passionate about the analytics and/or data science
* Ability to learn quickly and high attention to detail
* Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
* Adept at queries, report writing and presenting findings
* Microsoft Office proficiency (Outlook, Word, Excel, PowerPoint, Teams)
* Excellent communication skills and enjoy working cross-functionally
* Ability to work in a fast-paced team environment
* Ability to prioritize and multitask
* Bonus: Microsoft PowerBI Experience
* Bonus: Familiar with R or Phyton
What to Expect from an Internship with Cretex Companies?
Each summer, we are excited to offer interns countless opportunities to network, learn more about the Cretex family of businesses, and have fun! Here are some things you'll get to experience as an intern with Cretex Companies and its businesses:
* Work with the latest technologies
* Challenge yourself and grow your skills
* Find opportunities to move across our family of businesses
Cretex offers internships in many different areas, including Engineering, Human Resources, Information Technology, Marketing, Accounting, Business, and Production Operations. We encourage you to explore the many internship opportunities Cretex Medical could offer you.
Internships are available in a variety of locations within the Minneapolis/St. Paul (Minnesota) metro area, including Elk River, Brooklyn Park, Bloomington, Coon Rapids, Anoka, and Dassel.
Here are some of the things that interns have said about working at Cretex:
* "I enjoyed how integrated the interns were in the workflow. We were working on projects that made an impact for the company. I had opportunities to work with employees from all areas of the company as well as other interns."
* "During my internship, I gained firsthand experience in project management, quality systems, and manufacturing best practices. I was able to grow my skills in design by focusing on creating more ergonomic processes for manufacturing. I enjoyed the learning experience and the relationships I developed."
Cretex Intern Benefits:
Cretex offers a wide range of benefits for interns including:
* Eligible for Housing Stipend for Relocation
* Eligible for Health and Wellness Benefits
* Career Development Activities
* Opportunities to Interact with Leadership
* Company Events
* Facility Tours
* Summer Intern Events
Applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, veteran status, marital status, family status, status with regard to public assistance, or any other protected status as required by law.
Our company uses E-Verify to confirm the employment and eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit *********************
Pay Range
USD $23.00 - USD $25.00 /Hr.
Company Benefits
All Employees:
Our 401k retirement savings plan with a company match contribution; onsite health clinics, discretionary holiday bonus program (based on years of service), Cretex University, 24/7 employee assistance program with access to five confidential visits with a licensed counselor at no cost, wellness program with incentives, an employee death benefit, and employee sick and safe leave are available to all Cretex employees.
20+hours:
Cretex's medical benefit package includes: comprehensive medical insurance with access to virtual providers; dental insurance (Little Partners Dental benefit covers services 100 percent for children 12 and younger when seen by a Health Partners in network provider); vision insurance; a pre-tax health savings account, healthcare and dependent care pre-tax reimbursement accounts; paid holidays, paid time off; and our discretionary profit sharing program are available to employees working 20+ hours/week.
30+ hours:
Parental Leave, accident and critical illness benefits, optional employee, spouse, and child life; short and long term disability; company provided life insurance; and tuition assistance programs are available to employees working 30+ hours per week.
(Some benefits are subject to eligibility criteria.)
Applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, veteran status, marital status, family status, status with regard to public assistance, or any other protected status as required by law.
Our company uses E-Verify to confirm the employment and eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit *********************
IT Intern (onsite) - Summer 2025
Information Technology Technician Job 27 miles from Rogers
NOW HIRING: Millerbernd Manufacturing is hiring an IT Intern for the summer of 2025. The IT Intern is responsible for providing support to the IT department related to supporting end users and equipment and completing tasks within IT projects.
This role is an onsite opportunity based in Winsted, Minnesota.
As an IT Intern, you will:
Maintain a favorable working relationship with coworkers to promote a cooperative working climate conducive to maximum productivity, efficiency and effectiveness
Communicate relevant information and concerns positively and effectively to others in timely manner
Regular and on-time attendance as required for execution of duties
Computer equipment set up, trouble shooting and maintenance
Support routine network administration duties - backups, server checks, network performance
Assist with special projects, with direction and supervision
Create and maintain technical documentation
Role Qualifications as an IT Intern:
Preferred candidates will have some post-secondary technical training in Information Technology fields. Other combinations of formal training and experience will be considered.
Basic understanding and experience with Microsoft products
Knowledge or educational training on LAN/WLAN
Troubleshooting end user device, application, or connectivity issues
Basic understanding of operating systems and application installations
Fundamental understanding of security best practices
Ability to solve practical problems and make decisions within a set of guidelines
Clear and effective communications skills - written, verbal
Work independently or with others as part of a high-performance team
Time management and schedule organization in support of assignments
Able to work under supervision using standardized practices and/or procedures
Why Millerbernd and Who We Are: We strive to create the best opportunities for our employees. Here you can discover your potential, turn your ideas into reality and become a part of a team with skills and experience in various disciplines. At Millerbernd, you will enjoy a fulfilling and dynamic work environment, exclusive professional development opportunities, exceptional benefits, and competitive compensation.
The Process: After you've submitted your application, here is what you can expect to happen next:
Your application will be reviewed by our internal Talent Acquisition Team, not a robot or computer software program.
Once our team has reviewed your application and your skills, qualifications, and experience match what we are looking for, we will reach out to set up a phone interview.
After we've had a chance to chat with you, we will pass your application and our notes on to the hiring manager. From here, the hiring manager will review the information and determine next steps.
Next steps would include an on-site interview and tour of the facility to see what you could be doing here at Millerbernd Manufacturing. From here, the hiring manager would discuss the interview with the Team Lead (if applicable) and determine to move forward or not.
Throughout the process, you will receive communication from our Talent Acquisition Team regarding the status of your application and the next steps if applicable. On average, our hiring process takes 3-10 business days once your application is submitted.
Salary disclaimer: The actual base salary for this role is based on various factors, including but not limited to market and individual qualifications objectively assessed during the interview process.
Apply Now if this sounds like you! #FormYourFuture
IT Site Administrator
Information Technology Technician Job 23 miles from Rogers
Annual Bonus Potential : $7,500
While this is intended to accurately reflect the current job, it is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. RTI Surgical, Inc., reserves the right to revise the job or require that other or different tasks are performed when circumstances warrant (i.e., emergencies, changes in personnel or staffing, workload, or technical developments).
COMPANY SUMMARY:
RTI Surgical (RTI) is a global industry-leading contract development and manufacturing organization (CDMO) in regenerative medicine. As the only regenerative medicine company that offers a differentiated portfolio of allograft and xenograft biomaterials at scale, RTI provides customers across a diverse set of market segments with leading-edge expertise, scale, and flexibility across end-to-end services including design, development, regulatory support, verification and validation, manufacturing, and supply chain management. RTI is headquartered in Alachua, FL, and has manufacturing facilities in West Lafayette, Indiana; Eden Prairie, Minnesota; Glencoe, Minnesota and Neunkirchen, Germany.
RTI is rooted in a steadfast commitment to quality, integrity, and patient safety with a focus on five key values:
• Accountable: We own our actions and decisions.
• Agile: We embrace change to stay ahead of the curve and evolve to drive innovation and growth.
• Growth Mindset: We embrace challenges as opportunities for continuous learning.
• Customer-Centric: We prioritize customers at every touch point.
• Inclusive: We thrive on the richness of our diversity and ensure every voice is heard, respected, and celebrated.
At RTI Surgical, we are committed to fostering an inclusive workplace where we embrace the richness of our diversity and ensure that every voice is heard, respected, and celebrated. We believe that by embracing diversity and promoting inclusivity, we not only uphold our values but also strengthen our position as the CDMO of Choice in regenerative medicine solutions. We recognize that cultivating a growth mindset is essential to our success, and we are dedicated to continuous learning and improvement in our diversity, equity, and inclusion efforts. Through accountability and action, we strive to create an environment where individuals can thrive, innovate, and contribute their unique perspectives to drive our collective success.
Montagu Private Equity (“Montagu”), a leading European private equity firm, acquired RTI in 2020 and has supported the transformation of the company to its next level of potential.
POSITION SUMMARY:
The IT Site Administrator will be responsible for managing and maintaining the IT systems, hardware, and networks at our sites. This role involves troubleshooting hardware and software issues, ensuring network security, and providing technical support to staff. The ideal candidate will have a strong background in IT administration and a proactive approach to problem-solving and customer service.
RESPONSIBILITIES:
• Manage and maintain the site's IT infrastructure, including servers, networks, and workstations.
• Monitor system performance and troubleshoot issues to ensure optimal operation.
• Install, configure, and update hardware and software as needed.
• Ensure network security by implementing and maintaining security protocols.
• Provide technical support and training to staff on IT-related matters.
• Maintain documentation of IT systems, processes, and procedures.
• Collaborate with Corporate IT to implement company-wide IT initiatives.
• Perform regular backups and ensure data integrity.
• Stay updated with the latest industry trends and technologies.
EDUCATION/EXPERIENCE REQUIRED:
• Associate's degree in Information Technology, Computer Science, or related professional certifications in the field
• 5+ years of experience in an Infrastructure, Network, or IT Operations role
• Advanced experience configuring and managing Next Generation Firewalls, Wireless Access Points, and VPN.
• Strong experience working with IP networking technology.
• Implementing and maintaining network segmentation.
• Experience with Cisco networking equipment.
• Proficiency in Windows Server Operating Systems.
• In-depth understanding of routing protocols such as BGP, OSPF, HSRP, VRRP, and VRF.
• Preferred experience managing Office 365 Licenses and Tenant migrations, Azure Active Directory, Cisco Data Center Nexus Series, Dynamic Routing Protocols, Fortinet Next Generation Firewalls and WAPs, NetSuite, Parity Factory, and Soft Expert.
• Ability to work effectively in a fast-paced, dynamic environment.
• Strong analytical and problem-solving abilities.
• Relevant certifications (e.g., CompTIA Network+, Microsoft Certifications) are a plus.
Physical Requirements:
Light work: Physically handle objects up to 50 lbs (23 KGs) occasionally.
Work Environment:
Office Setting - Open layout with assigned work station or office
IT Systems Administrator / On-site
Information Technology Technician Job 20 miles from Rogers
We are looking for a System Administrator to maintain, upgrade and manage our software, hardware and networks. Resourcefulness is a necessary skill in this role. You should be able to diagnose and resolve problems quickly. You should have the patience to communicate with a variety of interdisciplinary teams and users. Your goal will be to ensure that our technology infrastructure runs smoothly and efficiently. This position is also the main contact for help desk support to end users.
Who We Are:
East View is a leading provider of native and translated foreign language information products and services, including databases, periodicals, books, and microforms from Eastern Europe, Asia, and the Middle East. We serve all geographies and many market segments, including academic institutions, government organizations, corporations, public and federal libraries, and law firms.
Responsibilities
* Provide technical support via tickets, phone calls, or email to onsite and remote users of computer applications and hardware
* Install and configure software and hardware
* Manage network servers and technology tools
* Set up accounts and workstations - this includes maintaining hardware and software inventory for the IT department
* Monitor performance and maintain systems according to requirements
* Troubleshoot issues and outages - must be available to respond as needed during off-hours to system failures
* Ensure security through access controls, backups and firewalls
* Upgrade systems with new releases and models
* Develop expertise to train staff on new technologies
* Works with other IT team members to help provide a high-level of IT systems reliability
Requirements
* Proven experience as a System Administrator, Network Administrator or similar role
* Proficient knowledge of printers, desktops, laptops and networking equipment
* In-depth knowledge of Active Directory, Microsoft Exchange, Microsoft 365 and Microsoft Azure services
* Familiarity with AWS, Microsoft Dynamics
* Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery
* Familiarity with various operating systems and platforms
* Resourcefulness and problem-solving aptitude
* Must have the ability to work independently
* Excellent communication skills
* BSc/Ba in Information Technology, Computer Science or a related discipline; professional certification (e.g. Microsoft Certified Systems Administrator (MCSA)) is a plus
What We Do Best and Offer
Laid Back / Casual Work Environment with Focus on the Job and Performance
High Level Small Team that Works Well Together
Work / Life Balance
* Medical coverage / Dental / Vision / Life Insurance / 100% Employer Paid Disability Insurances / PTO / 401k with Company Match
Pay: $69,500 - $95,500 annual
East View Information Services is proud to be an Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability or protected veteran status. - M/F/Veteran/Disability
IT Shipping and Receiving Specialist
Information Technology Technician Job 18 miles from Rogers
We are seeking an IT Deployment Analyst to join our Hardware End User Computing team at Virteva in Minnetonka, MN. As a key member of this team, you'll be responsible for ensuring that our customer's IT hardware equipment gets configured correctly and shipped on time for an excellent user experience. You'll work with technology such as laptops, desktops, workstation peripherals, the ServiceNow platform, multiple different customers in different verticals to experience technology workflows from multiple perspectives. Processes can range between the repetitive to non-repetitive configurations providing you with great experiences for your IT career. We want you to play an active role in shaping the quality and continuous improvement of our workflow.
This position will be 32 hours per week and is open to flexible working hours, Monday-Friday preferred, at our office in Minnetonka, MN.
Fulfill IT Hardware requests for shipment, including laptops, desktops, peripherals, and other potential access requests
Maintain a high level of client satisfaction always by completing jobs on schedule and by displaying a positive and helpful attitude
High level of attention to detail to ensure shipments are made accurately with all requested items
Proactively engage with team members internally to communication and potentially solve problems
Administrative tasks related to shipping and receiving of customer's IT assets
Maintain a safe, clean, and organized working environment
Update ServiceNow records in accordance with shipping and receiving status
Other duties as assigned
Requirements
A strong level of organization and attention to detail
Positive and growth mindset
Experience with Windows 10 and 11
Familiarity with Apple Computers
Familiarity with iOS and Android devices
Vocal about continuous improvement efforts within processes, tools, and customer environments
Work Environment:
While performing the duties of this position, the employee will be required to work in a standard office setting in Minnetonka, MN
Benefits
We want our employees to make their career with Crossfuze. With an emphasis on promoting from within, we provide training and development opportunities to all employees who seek to learn and grow in their careers.
Working options for hybrid, in-office, and remote settings dependent on the role
Access to Crossfuze Academy and LinkedIn Learning to grow your career with us
Your time is valuable, both at work and away from it. We look ahead and support you in your professional goals. While also offering family-friendly benefits.
Paid maternity and paternity leave for biological birth and adoption
Newborn, adoption and fertility assistance
Additional PTO day for mental health
Competitive paid time off
Healthcare Plan
401(k) with employer match
10 days toward bereavement leave
Crossfuze believes in promoting mindfulness, relaxation, and wellness. We offer a premium subscription to the Calm app for every employee as well as 5 additional people of the employees' choice.
Compensation
The anticipated compensation range for this position is $18.00 per hour. Many factors are taken into consideration when determining the compensation rate for a potential new employee including years of experience, training and education, geographic location, and other factors.
Equal Employment Opportunity
Our organization will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, veteran status, membership or activity in a local human rights commission, status with regard to public assistance or any other legally protected basis, in accordance with applicable law.