How To Become An Information Technology Technician/Sales: What It Is and Career Path

What is an information technology technician/sales and how to become one

Updated January 8, 2025

2 min read

Quoted experts

Ranganathan Chandrasekaran,

Alexey Kolmogorov Ph.D.

There is more than meets the eye when it comes to being an information technology technician/sales. For example, did you know that they make an average of $33.0 an hour? That's $68,633 a year! Between 2018 and 2028, the career is expected to grow 0% and produce 1,900 job opportunities across the U.S.

What general advice would you give to an information technology technician/sales?

Ranganathan Chandrasekaran

Professor and Director of Graduate Studies, University of Illinois

As we roll into another month of the COVID-19 pandemic, graduating students are facing one of the worst moments of their lives. They face several uncertainties; due to financial challenges, uncertainty about completing their degrees on time, adjusting to online and hybrid modes of learning, and worst of all, facing the worst job market. As a result, I see the stress and anxiety levels among the graduating students to be significantly higher, at levels I have not experienced in my academic career.

Several businesses have been hit hard by the pandemic, and they have rolled back their offers made to students for internships and jobs. Businesses have also resorted to downsizing and layoffs, and we are likely to see that continue, at least in the near term. However, two sectors that are showing promises of a quick turnaround are technology and healthcare.

It might take many months for the economy to get back on track, but the demand for information systems graduates is likely to grow, as a large number of businesses have turned to increased use of technology in this pandemic period. As more companies go digital, we need more professionals to manage the remote-work, technological infrastructure and meet the other demands of the business. Students pursuing education in information systems, computer science, and healthcare are going to be in greater demand.

On the positive side, the uncertainties induced by the pandemic have also helped students to prepare themselves better for a tougher job market. I found many students rise up and use the lockdown period to have a serious introspection and invest their time and effort in upgrading their knowledge and skills. The internship drought and rescinding of job/internship offers brought their dreams crashing down, but I found several students to quickly get over their disappointments, and engage in improving their skillsets utilizing the pandemic lockdown as an opportunity. I am aware of many students, especially in the information systems disciple, who spent time doing online courses, completing certification programs, and take up DIY projects on data analysis, developing analytical and forecasting models, and visualization of various aspects of the pandemic. The pandemic has resulted in massive amounts of data, released by several organizations worldwide, that have provided a stimulant for students to indulge in DIY-projects. I had several students approach me over summer to do some projects, and we have done some interesting projects using public datasets related to COVID-19.

ScoreInformation Technology Technician/SalesUS Average

Salary

5.4

Avg. Salary $68,633

Avg. Salary $59,228

Diversity

6.8

Race

American Indian and Alaska Native 0.57%

Asian 8.57%

Black or African American 9.70%

Hispanic or Latino 19.38%

Unknown 5.34%

White 56.44%

Gender

female 21.34%

male 78.66%

Age - 39

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 39

Stress level

6.2

Stress level is manageable

7.1 - high

Complexity level

4.5

Complexity level is intermediate

7 - challenging

Work life balance

8.5

Work life balance is excellent

6.4 - fair

Key steps to become an information technology technician/sales

Explore information technology technician/sales education requirements

Most common information technology technician/sales degrees

Bachelor's

51.8 %

Associate

19.3 %

High School Diploma

13.3 %

Start to develop specific information technology technician/sales skills

Skills	Percentages
Account Management	28.64%
CRM	21.79%
Product Knowledge	13.74%
Computer System	8.07%
Windows	3.19%

Complete relevant information technology technician/sales training and internships

Accountants spend an average of 1-3 months on post-employment, on-the-job training. New information technology technician/sales learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as an information technology technician/sales based on U.S. Bureau of Labor Statistics data and data from real information technology technician/sales resumes.

Research information technology technician/sales duties and responsibilities

Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
Help to research and troubleshoot unfamiliar errors using online knowledge base and other resources to effectively identify and resolve problems.
Create additional revenue through upselling products and services.
Recognize for successful record of upselling products to customers.

Prepare your information technology technician/sales resume

When your background is strong enough, you can start writing your information technology technician/sales resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on an information technology technician/sales resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable information technology technician/sales resume templates

Build a professional information technology technician/sales resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your information technology technician/sales resume.

Apply for information technology technician/sales jobs

Now it's time to start searching for an information technology technician/sales job. Consider the tips below for a successful job search:

Browse job boards for relevant postings
Consult your professional network
Reach out to companies you're interested in working for directly
Watch out for job scams