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Become An Information Technology Technician/Sales

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Working As An Information Technology Technician/Sales

  • Performing for or Working Directly with the Public
  • Selling or Influencing Others
  • Getting Information
  • Establishing and Maintaining Interpersonal Relationships
  • Communicating with Persons Outside Organization
  • Deal with People

  • Unpleasant/Angry People

  • $67,000

    Average Salary

What Does An Information Technology Technician/Sales Do

Retail sales workers include both those who sell retail merchandise, such as clothing, furniture, and cars, (called retail salespersons) and those who sell spare and replacement parts and equipment, especially car parts (called parts salespersons). Both types of workers help customers find the products they want and process customers’ payments.

Duties

Retail sales workers typically do the following:

  • Greet customers and offer them assistance
  • Recommend merchandise based on customers’ wants and needs
  • Explain the use and benefit of merchandise to customers
  • Answer customers’ questions
  • Show how merchandise works, if applicable
  • Add up customers’ total purchases and accept payment
  • Inform customers about current sales, promotions, and policies about payments and exchanges

The following are examples of types of retail sales workers:

Retail salespersons work in stores where they sell goods, such as books, cars, clothing, cosmetics, electronics, furniture, lumber, plants, shoes, and many other types of merchandise.

In addition to helping customers find and select items to buy, many retail salespersons process the payment for the sale, which typically involves operating cash registers.

After taking payment for the purchases, retail salespersons may bag or package the purchases.

Depending on the hours they work, retail salespersons may have to open or close cash registers. This includes counting the money in the register and separating charge slips, coupons, and exchange vouchers. They may also make deposits at a cash office.

For information about other workers who receive and disburse money, see the profile on cashiers.

In addition, retail salespersons may help stock shelves or racks, arrange for mailing or delivery of purchases, mark price tags, take inventory, and prepare displays.

For some retail sales jobs, particularly those involving expensive and complex items, retail sales workers need special knowledge or skills. For example, those who sell cars must be able to explain the features of various models, manufacturers’ specifications, different types of options on the car, financing available, and the details of associated warranties.

In addition, retail sales workers must recognize security risks and thefts and understand their organization’s procedures for handling thefts—procedures that may include notifying security guards or calling police.

Parts salespersons sell spare and replacement parts and equipment, especially car parts. Most work in either automotive parts stores or automobile dealerships. They take customers’ orders, inform customers of part availability and price, and take inventory.

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How To Become An Information Technology Technician/Sales

Typically, there are no formal education requirements for retail sales workers. Most receive on-the-job training, which usually lasts a few days to a few months.

Education

Although retail or parts sales positions usually have no formal education requirements, some employers prefer applicants who have a high school diploma or equivalent, especially employers who sell technical products or “big-ticket” items, such as electronics or cars.

Training

Most retail sales workers receive on-the-job training, which usually lasts a few days to a few months. In small stores, an experienced employee often trains newly hired workers. In large stores, training programs are more formal and usually conducted over several days.

During training sessions, topics often include customer service, security, the store’s policies and procedures, and how to operate the cash register.

Depending on the type of product they are selling, employees may be given additional specialized training. For example, salespersons working in cosmetics get instruction on the types of products the store offers and for whom the cosmetics would be most beneficial. Likewise, those who sell computers may be instructed on the technical differences between computer products.

Because providing exceptional service to customers is a priority for many employers, employees often get periodic training to update and refine their skills.

Advancement

Retail sales workers typically have opportunities to advance to supervisory or managerial positions. Some employers want candidates for managerial positions to have a college degree.

As sales workers gain experience and seniority, they often move into positions that have greater responsibility and may be given their choice of departments in which to work. This opportunity often means moving to positions with higher potential earnings and commissions. The highest earnings potential usually involves selling “big-ticket” items—such as cars, jewelry, furniture, and electronics. These positions often require workers with extensive knowledge of the product and an excellent talent for persuasion.

Important Qualities

Customer-service skills. Retail sales workers must be responsive to the wants and needs of customers. They should explain the product options available to customers and make appropriate recommendations.

Interpersonal skills. A friendly and outgoing personality is important for these workers because the job requires almost constant interaction with people. 

Math skills. Retail sales workers must have the ability to calculate price totals, discounts, and change owed to customers.

Persistence. A large number of attempted sales may not be successful, so sales workers should not be discouraged easily. They must start each new sales attempt with a positive attitude.

Selling skills. Retail sales workers must be persuasive when interacting with customers. They must clearly and effectively explain the benefits of the merchandise.

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Information Technology Technician/Sales Career Paths

Information Technology Technician/Sales
Information Technology Technician Technical Support Specialist Consultant
Sales Manager
5 Yearsyrs
Information Technology Technician Technical Support Specialist Team Leader
Account Manager
5 Yearsyrs
Information Technology Technician Systems Administrator Consultant
Marketing Manager
5 Yearsyrs
Information Technology/Support Technician Systems Administrator Consultant
Business Development Manager
9 Yearsyrs
Information Technology/Support Technician Systems Administrator Manager
Business Owner
6 Yearsyrs
Information Technology/Support Technician Information Technology Consultant Project Manager
Business Development Director
11 Yearsyrs
Account Executive Sales Manager
Director Of Sales
10 Yearsyrs
Account Executive Account Manager
Senior Account Manager
7 Yearsyrs
Account Executive Manager Sales Manager
Regional Sales Manager
9 Yearsyrs
Information Technology Consultant Project Manager General Manager
Director Of Sales And Marketing
9 Yearsyrs
Information Technology Consultant Project Manager Marketing Manager
Sales And Marketing Manager
6 Yearsyrs
Lead Developer Lead Technician Manager
District Sales Manager
7 Yearsyrs
Lead Developer Lead Technician Operations Manager
Territory Manager
7 Yearsyrs
Lead Developer Lead Technician Store Manager
Territory Sales Manager
7 Yearsyrs
Technical Support Specialist Team Leader Account Manager
Sales Account Manager
6 Yearsyrs
Network Administrator Owner Vice President
Founder And Chief Executive Officer
7 Yearsyrs
Network Administrator Administrator Store Manager
General Sales Manager
8 Yearsyrs
Network Administrator Administrator Account Manager
Relationship Manager
6 Yearsyrs
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Do you work as an Information Technology Technician/Sales?

Help others decide if this is a good career for them

Average Length of Employment
Sales/Marketing 3.1 years
Sales Assistant 2.1 years
Top Careers Before Information Technology Technician/Sales
Cashier 8.2%
Manager 6.4%
Technician 5.0%
Owner 4.6%
Top Careers After Information Technology Technician/Sales
Owner 7.3%
Consultant 5.0%
Recruiter 4.1%
Manager 4.1%
Technician 3.7%
Volunteer 3.2%

Do you work as an Information Technology Technician/Sales?

How Would You Rate The Salary Of an Information Technology Technician/Sales?

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Top Skills for An Information Technology Technician/Sales

  1. Sales Goals
  2. Computer Hardware
  3. Product Knowledge
You can check out examples of real life uses of top skills on resumes here:
  • Maintained sales goals, and at times handled large amount of money for the company.
  • Promoted IBM computer hardware/software solutions and data collection solutions to a wide variety of manufactures and distributors.
  • Completed extensive training including sales techniques and broad product knowledge.
  • Interacted directly with customers in identifying their needs and selecting the appropriate computer systems and software.
  • Create advertising/marketing copy for company website and brochures.

Information Technology Technician/Sales Demographics

Gender

Male

70.2%

Female

19.9%

Unknown

9.9%
Ethnicity

White

59.6%

Hispanic or Latino

16.5%

Black or African American

10.7%

Asian

9.5%

Unknown

3.6%
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Foreign Languages Spoken

Spanish

34.6%

Japanese

11.5%

French

11.5%

Chinese

7.7%

Portuguese

3.8%

Indonesian

3.8%

German

3.8%

Albanian

3.8%

Macedonian

3.8%

Dari

3.8%

Urdu

3.8%

Arabic

3.8%

Italian

3.8%
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Information Technology Technician/Sales Education

Schools

University of Phoenix

14.3%

Austin Community College

7.1%

University of Maryland - College Park

7.1%

Arizona State University

5.4%

Mesa Community College - Boswell

5.4%

Texas State Technical College - Waco

5.4%

The Academy

5.4%

University of Texas at Austin

5.4%

University of Colorado at Boulder

5.4%

Eastern Michigan University

3.6%

Ashland University

3.6%

University of Maryland - University College

3.6%

Miami University

3.6%

San Jacinto College District

3.6%

Western Governors University

3.6%

San Jose State University

3.6%

College of Saint Rose

3.6%

University of California - San Diego

3.6%

Indiana University Bloomington

3.6%

San Francisco State University

3.6%
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Majors

Business

22.1%

Computer Science

13.8%

Computer Information Systems

8.4%

Information Technology

7.4%

Computer Networking

5.7%

Communication

4.4%

Computer Engineering

4.4%

Accounting

4.4%

Management

3.4%

Political Science

3.4%

English

3.0%

Marketing

3.0%

Electrical Engineering

2.7%

Education

2.3%

Economics

2.3%

Military Applied Sciences

2.0%

Finance

2.0%

General Education, Specific Areas

2.0%

Drafting And Design

1.7%

Criminal Justice

1.7%
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Degrees

Bachelors

40.9%

Other

28.0%

Associate

14.2%

Masters

11.6%

Certificate

2.2%

Diploma

1.7%

Doctorate

1.3%

License

0.2%
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