Principal SAP Business Technology Platform Specialist
Information Technology Technician Job 19 miles from San Carlos
Requisition ID # 162999
Job Category: Information Technology
Job Level: Manager/Principal
Business Unit: Information Technology
Work Type: Hybrid
Information Systems Technology Services is a unified organization comprised of various departments that collaborate effectively to deliver high-quality technology solutions. The SAP Electric Ops Work Management Delivery organization provides SAP IT services to the Electric line of business. The organization is responsible for strategic technology planning, roadmap development, solution design, solution delivery, and solution support.
Position Summary
Responsible for Cloud/On-prem UI5 Developments
Establish processes/tools and provide technical guidance to influence and improve our best practices related to the SAP BTP applications
Hand On experience in Cloud Application Programming Model, RESTful ABAP Programming Model, using Business Application Studio
Hands on experience with SAPUI5, Fiori Elements, OData Service, CDS Views & Embedded Analytics on SAP BTP Cloud Platform
Good understanding of the standard services/libraries of the SAP Cloud Platform
Good understanding of the integration of SAP BTP with other SAP modules and third-party applications to ensure seamless data flow and process automation
Experience working with SAP Build Process Automation, Workflow
Provide advice and support both IT and business in their transition towards SAP BTP using Agile and DevOps methodologies
Responsible to keep abreast of industry trends and innovations and future SAP development for respective process areas
Experience working with SAP Build and ABAP cloud in achieving clean core methodology
Design and implement SAP BTP solutions, ensuring they meet business requirements and align with the company's IT strategy
Develop and maintain the architecture blueprint for SAP BTP, a critical document that guides our cloud infrastructure, integration, data management, and security
Provide technical guidance to development teams, ensuring best practices and standards are followed in developing and deploying SAP BTP solutions
Monitor and optimize the performance of SAP BTP applications to ensure high availability, scalability, and reliability
Ensure security, compliance, and optimal performance of the SAP BTP environments are well thought through & addressed for the specific client contexts
Solid troubleshooting skills, including tracing, logs, etc.
Excellent verbal, written and presentation skills with the ability to effectively interact with internal and external business partners
Ability to work with limited supervision
SAP BTP Application Development (Low-Code/No-Code) using SAP Build and Extensibility
SAP Build Applications and SAP Build WorkZone
Provide guidance on system integrations, data flows, and security considerations within the SAP BTP environment
Develop and document solution blueprints, technical specifications, and implementation plans for SAP BTP projects
Drive the implementation process, including configuring and customizing SAP BTP components to meet business needs
Conduct system performance analysis and optimization to ensure optimal utilization of SAP BTP resources
Troubleshoot and resolve technical issues related to SAP BTP implementation, collaborating with relevant teams and vendors when necessary
This new teammate needs to be able come to Pacific Gas and Electric Company's Oakland headquarters 3 days a week, since all project team is here in person Tuesday to Thursday.
PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. We would not anticipate that the individual hired into this role would land at or near the top half of the range described below, but the decision will be dependent on the facts and circumstances of each case.
A reasonable salary range is:
Bay Area Minimum: $147,000.00
Bay Area Maximum: $251,000.00
Roles And Responsibilities
Solution design and Development:
Lead the design and architecture of SAP BTP solutions, ensuring alignment with business requirements
Lead and guide the ABAP development team in designing, developing, and deploying solutions within the SAP BTP environment
Provide technical leadership and expertise in ABAP development best practices
Design DevOps practices, CI/CD pipelines, and version control systems
Ensure clean core is implemented
SAP BTP Integration:
Architect and implement ABAP solutions that seamlessly integrate with SAP BTP services and components
Custom Development:
Design and develop custom ABAP programs, reports, interfaces, and enhancements to meet business requirements
Collaborate with functional teams to understand requirements and translate them into technical specifications
Provide advice and support to customers in their transition towards SAP BTP using Agile and DevOps methodologies
Strong knowledge of SAP BTP services, Clean Core Principles and cloud-native development principles
Broad understanding of SAP Business Technology Platform (BTP technologies and services)
Experienced in driving BTP-related topics (developments, guidelines, etc.) in a DevOps and/or agile environment
Seamlessly integrate SAP BTP with SAP S/4HANA (private and public cloud) and other SAP and non-SAP enterprise solutions, ensuring end-to-end processes and data flow
Cloud-Native Development:
Leverage cloud-native development principles for ABAP within the SAP BTP environment
Design and implement scalable and resilient ABAP solutions that align with cloud architecture best practices
Design, develop, test, and deploy SAP BTP and S/4 applications using low-code/no-code tools and extensibility frameworks
Collaborate with cross-functional teams and clients to gather business requirements and create scalable, secure solutions
Integrate SAP BTP applications with SAP and non-SAP systems
Troubleshoot technical issues and ensure smooth deployment of applications
Performance Optimization:
Optimize ABAP code for performance, ensuring efficient execution within the SAP BTP landscape
Conduct performance tuning activities and implement enhancements for better system responsiveness
Security and Compliance:
Implement security best practices for ABAP development within the SAP BTP environment
Ensure compliance with data protection and privacy regulations in ABAP solutions
Qualifications
Minimum:
Bachelors Degree in Computer Science or equivalent experience
10 years of experience in SAP ABAP development within a cloud environment
Extensive experience in SAP ABAP development, with a focus on SAP BTP
ABAP & UI5 development background in SAP and extensive experience working with BTP
Extensive experience in interfaces using technologies like SOAP, REST, OData, IDoc, EDI and RFC
Desired:
Experience designing and developing BTP solutions that meet our business requirements
Minimum 4 years Fiori/HTLM5 development experience for SAP S/4HANA
Minimum 4 years general SAP UI application and development experience (Enterprise Portal, Fiori, or other)
Minimum 4 years SAP integration experience using middleware
Minimum of 2-year experience & understanding of SAP Fiori Tools development and SAP BTP UI services
Minimum of 2-year experience & understanding SAP S/4HANA and SAP ECC and application development language
SAP ABAP Cloud
BTP Administration
BTP Workflow Development and Mobile App Development
Collaborate with cross-functional teams to integrate SAP BTP with other systems and applications
Lead or participate in full project lifecycles, from requirements gathering to deployment and support
Lead the design and architecture of SAP BTP solutions, ensuring alignment with business requirements and best practices
Stay up to date with the latest trends and advancements in SAP BTP technology, identifying opportunities for innovation and improvement
Ensure integration of SAP S/4 HANA with other systems and applications
Support the development and execution of project plans, timelines, and budgets
Facilitate change management processes and provide training and support to end-users
Ensure compliance with industry regulations, standards, and security policies
Strong knowledge and hands-on experience with SAP BTP components
In-depth understanding of SAP BTP architecture, including integration patterns, security models, and data management
Proficiency in designing and developing scalable solutions using SAP BTP services and APIs
Development experience with one or more BTP extension technologies: Cloud Application Programming Model (CAP), ABAP RESTful Application Programming Model (RAP), Low-Code/No-Code platform for Citizen Development, Workflow Management
Knowledge of databases features (HANA), and experience with SQL
Familiarity with platform services generally used for technical tasks, like Audit Log, HANA Cloud, Notifications, Cloud Foundry, CI/CD, SAP Business Application Studio, Transport Management, Connectivity
Knowledge of the software development life cycle and/or DevOps
Solid understa
Technical Support Analyst - IT
Information Technology Technician Job 15 miles from San Carlos
Are you a self-motivated, hands-on individual looking to do something passionate and meaningful with your career? Join us as we open a world of possibilities. We are currently seeking a Technical Support Analyst to join our dynamic and growing team! About Us
The Center for Social Dynamics (CSD) is an organization providing services to those with developmental delays, including autism. Our mission is to open a world of possibilities for individuals with Autism and other developmental needs through science, compassion, and humility.
We are grounded in our values of Transparency, Respect, Understanding, & Excellence (TRUE), which guide our efforts as a respected & growing employer and industry leader. Our people and programs deliver personalized, professional, evidence-based behavioral and developmental services to each participant, and peace of mind to caregivers that their loved ones are in the right hands.
About the Opportunity
What's a Technical Support Analyst?
Duties & Responsibilities
Adheres to CSD's Commitment to Quality Standards and Covid-19 vaccination standards as imposed by OSHA.
High attention to detail and task oriented.
Provide users with technical support for computer, tablet, and smartphone issues.
Stay abreast of advances in technology and the ability to support new technology and systems in the future.
Evaluate the organization's technology use and needs and recommend improvements, such as hardware and software upgrades.
Setup laptops, phones, and tablets for new hires.
Provide weekly new hire orientation and support to all staff.
Modify user accounts in Office365 including but not limited to password resets, distribution group management, and contact information updates.
Support A/V for office meetings in person and remote using Zoom and Microsoft Teams
Printer/Copier troubleshooting
Microsoft Intune-Mobile Device Management and encryption for laptops and tablets and personal devices.
Zendesk Ticketing System
Travel to branch offices on a regular basis, as necessary.
Additional job duties as assigned
Benefits & Perks
Competitive, market pay based on experience, location, and skills
Medical benefits
Paid time off (PTO)
401k
CSD issued cell phone
Tuition reduction program - In-House ABA Program - National University for Bachelor's and Master's degrees
Requirements
About You
Requirements & Qualifications
Bachelor's degree or equivalent work experience preferred
3-5 years experience in an IT Support role
Excellent critical thinking skills and the ability to make data driven decisions to find solutions to complex problems
Excellent verbal and written communication skills
Excellent interpersonal skills
Customer service oriented
About Our TRUE Values
• Transparency in the work that we do and the actions we take to achieve our mission. There are no hidden agendas or motives at Center for Social Dynamics. Each family's unique cultures, values, and generational dynamics.
• Respect for all and the value that everyone brings towards accomplishing our mission. No one at CSD is worth more or less, and together we are greater than the sum of our parts.
• Understanding through tolerance, cooperation, and empathy in the pursuit of our mission. We never lose sight of who we are, the people we serve, and our purpose and meaning.
• Excellence in our drive, passion, and commitment to our mission. CSD will always do what it takes to deliver the best, leave no one behind, and champion our cause.
CSD is a proud equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Pursuant to applicable State and local laws, including but not limited to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Salary Description
70,000-76,000
Information Technology Support Specialist
Information Technology Technician Job 13 miles from San Carlos
Job Title: IT Helpdesk Technician (Executive Support Specialist - Onsite)
We are seeking a highly skilled IT Helpdesk Technician with deep expertise in mac OS and iOS technologies to provide premium technical support, particularly for executive-level staff. This role requires excellent problem-solving skills, a customer-first attitude, and a keen ability to manage and resolve technical issues swiftly and professionally. In addition to mac OS and iOS proficiency, the ideal candidate should be experienced in supporting enterprise applications like Microsoft 365, collaboration tools, and endpoint management solutions such as Zoom, Logitech Collab OS, NinjaOne, and Intune.
This is an onsite, contract-to-hire opportunity, offering a path to permanent employment based on performance and business needs.
Key Responsibilities:
Provide white-glove, concierge-level technical support to executive-level staff and VIP users.
Troubleshoot and resolve hardware, software, and connectivity issues on mac OS and iOS devices.
Manage and support enterprise applications including Microsoft 365, Teams, Outlook, and SharePoint.
Ensure timely resolution of technical issues through efficient diagnosis and problem-solving.
Configure and manage mobile device management (MDM) solutions for mac OS and iOS devices using Intune.
Provide support for video conferencing and collaboration platforms such as Zoom and Logitech Collab OS.
Utilize NinjaOne for remote monitoring and management of devices.
Provide training and guidance to executives on the optimal use of technology.
Document incidents, issues, and solutions using the company's ticketing system.
Collaborate with other IT team members and vendors to escalate and resolve complex issues.
Manage hardware inventory and coordinate repairs or replacements as necessary.
Maintain a high level of professionalism and confidentiality when handling sensitive information.
Qualifications:
Proven experience as an IT Helpdesk Technician or similar role, with a focus on mac OS and iOS support.
Extensive knowledge of Apple hardware, software, and device management solutions.
Strong understanding of Microsoft 365 applications and services.
Experience supporting collaboration tools such as Zoom and Logitech Collab OS.
Experience with remote management and monitoring tools such as NinjaOne.
Experience with mobile device management solutions, particularly Intune.
Familiarity with networking concepts (TCP/IP, DNS, VPNs) and troubleshooting.
Excellent communication and interpersonal skills, with a customer-service mindset.
Ability to handle high-pressure situations with professionalism and discretion.
IT certifications (e.g., Apple Certified Support Professional, Microsoft 365 Certified) are preferred.
Preferred Skills:
Experience providing direct support to C-level executives or senior management.
Knowledge of ITIL framework and best practices.
Familiarity with remote support tools and enterprise ticketing systems (e.g., SolarWinds Helpdesk, Freshservice).
Education:
Bachelor's degree in Information Technology, Computer Science, or a related field preferred, or equivalent experience.
IT Technician/IT Specialist/DeskSide Technician
Information Technology Technician Job 31 miles from San Carlos
Job Title: IT Technician
Mode: Contract
Job responsibilities:
This position is responsible for a wide variety of hardware, software, application, and as a Service technologies throughout the healthcare system. This function includes support to incident break/fix, service request fulfillment, deployments, upgrades, hardware lifecycle management, and collaborative work with other tier II and III IT and shared services teams throughout the organization as the boots on the ground resource
Desktop Support Technician - Onsite - San Francisco
Information Technology Technician Job 22 miles from San Carlos
The IT Desktop Support Technician is an important member of the IT Infrastructure team. The IT Desktop Support Technician is someone with strong customer service and troubleshooting skills to resolve technical issues for our end users. The Desktop Support Technician will be responsible for supporting all end users relating to hardware and software, computer applications, and LAN-related issues. Day-to-day responsibilities consist of: Installing, testing, maintaining, and troubleshooting end-user workstations and interrelated hardware and software, Active Directory user management, troubleshooting of mobile devices, escalating issues accordingly, and maintaining communication with customers and technical teams.
Responsibilities
* Taking initial telephone or service ticket inquiries and troubleshooting or managing end-user hardware, software, or network problems.
* Responsible for executive-level desktop support, requiring a higher level of service.
* Utilizing Active Directory for user management and assigning users to Group Policy Objects.
* Responding to and supporting the resolution of server and network issues with Tier 3 support
* Provide 1st level client support through our help desk ticketing system.
* Recognizing and escalating more difficult problems to Tier 3 support.
* Supporting a Microsoft Windows environment, including the Windows stack, Active Directory, and hosted M365.
* Use Remote Monitoring tools and call tracking to log and route tickets.
* Imaging and Deploying Desktops and Laptops for end users.
* Creating and maintaining client-related documentation.
* Actively participating as a strategic member of the technology team, including participating in team meetings, and providing onsite support for remote IT Engineers.
* Participate in the maintenance, updates, planning, and installation of client computers and application software.
* Participate in working with the business to build automated workflows that are repetitive, replicable, and comprehensive, through continuous improvement of our processes.
* Assist the CEG compliance and cybersecurity teams to align processes with regulatory requirements.
* Facilitate the deployment of new client computer systems and application integration to support business needs.
* Assist in the coordination of planned maintenance activities to ensure IT systems are properly implemented and maintained according to best practices with as little impact to the business as possible.
* Assist in the development and maintenance of proper processes, procedures, and system documentation according to industry best practices and regulatory requirements.
Qualifications
* An associate or bachelor's degree in Information Systems or a similar field is preferred. Experience in key Information Technology abilities will be considered in lieu of a formal degree.
* 1 year of experience supporting client-side IT infrastructure and software in an enterprise environment.
* Microsoft Windows Operating Systems including M365 Support
* Strong Customer Service techniques in an IT environment
* ITIL framework
* IT Service Management Software (i.e., ServiceNow)
* Proficient in IT procurement processes and procedures
* Strong Incident skills and troubleshooting techniques.
* Exceptional work ethic and time management skills.
* Ability to work well unsupervised and/or as part of a team.
* Strong communication skills and a commitment to customer service at the executive level.
* Ability to travel 10% of the time, and on short notice.
* Participate in after-hours on-call rotation as necessary for problem resolution, and project management/installations.
Litigation Support Technician
Information Technology Technician Job 22 miles from San Carlos
Litigation Support Technician / Legal Assistant / ACE Litigation Specialist
ROLE
We need an experienced Litigation Support Technician to support United States Attorney's Office, Northern District of California. In this role, you will provide complex, data-intensive administrative and litigation support services to Affirmative Civil Enforcement (ACE) matters, working in conjunction with AUSAs, legal support personnel, the Automated Litigation Support unit, and the Information Technology section. This is a full-time opportunity. We can offer job security and stability, a competitive salary, and a comprehensive benefits package.
Apply today!
RESPONSIBILITIES
Provide information system analysis, data analysis, research, word processing and administrative assistance
Determine the most effective data management strategy to meet litigation needs for the team
Works with Automated Litigation Support unit staff and Information Technology staff
Diagnose and resolve litigation support computer system problems
Provide user support to other litigation support personnel
Customize databases and programs modified to meet individual user needs
Operate printers, plotters, audio-visual devises, and other analog and digital equipment
Conceptualize exhibits and complete special presentation projects
Manage process, sort, index, abstract, and coordinate large volumes of data
Assure documents are organized for automated storage and retrieval
Define data file search criteria and coding fields
Prepare of narrative summaries, charts, tables, graphs, or other visual aids to be used at hearings and trials
Assists in production of discovery
Scan, copy, upload electronic data, and create document productions from evidence repositories
Apply guidelines at the Federal, State, and local level for e-Discovery processing
Determine the placement and appearance of visual materials for the court, jury and/or witnesses
Performs work that involves communication through visual means
Assists with technology in the courtroom
Ensure computers and A/V equipment is in place in courtrooms and grand jury sessions
Prepares detailed reports, making clear conclusions regarding assigned subject matter
Scans hardcopy documents to include unitizing and the objective and subjective coding of documents
Conduct special studies and cooperates with other departments in the preparation of analyses
Control document management systems, trial presentation software, hardware, and graphics applications
Manage algorithms, Big Data, data mining, and database design and management
Experience with PowerPoint and other software applications used to create of presentation and visual aids
Evaluate existing procedures, techniques, models, and/or systems related to litigation support data management
Report and recommended solutions
EDUCATION
Bachelor's degree or 4+ years of additional, directly relevant work experience (over and above the minimum experience requirements for this position) and/or training on database and litigation support applications
LOCATION
San Francisco, CA 94102-3495
CLEARANCE
U.S. citizenship required since this role supports the U.S. federal government
CLIENT
Department of Justice, United States Attorney's Office, Northern District of California
WORK HOURS
40 hours per week
8 hours per day
Information Technology Asset Specialist
Information Technology Technician Job 18 miles from San Carlos
6 months
Pay: Up to $35 an hour, W2
Essential Duties/Responsibilities:
* Process Invoices: All the IT Recurring invoices needed to be processed. This includes receiving invoices from company mailbox or downloading them from the vendor website. Review them and submit them in the Office Automation (OA) system to make sure the process is completed.
* Procurement: All the items needed for IT like Laptops/Accessories/equipment needed to be purchased. The tasks include getting quotes from multiple vendors, setting up vendors in the system, and managing payments.
* IT Asset Management: Each asset move must be documented using the OA Form to generate the requests
* IT Asset Disposal
* Vendor Management
* Manage Contracts
* IT Services renewal
* Document all the processes in these areas mentioned above
* Support IT project management
Requirements: Education/Qualification/Knowledge/Skills/Abilities/Experience:
* An associate or bachelor's degree in a related field
* Previous 3-5 years of professional experience in IT Administrative support roles is preferred.
* Proficiency with office productivity tools (e.g., Microsoft Office)
* Excellent organizational and multitasking abilities.
* Strong communication skills and a customer-focused mindset.
* Ability to work both independently and in a team environment.
Desirable Characteristics:
* Familiarity with IT ticketing systems and project management tools.
* Experience with inventory and asset management software.
* Ability to prioritize tasks and handle multiple problems simultaneously
* Creative thinking for implementing efficient IT solutions
* Clear verbal and written communication for explaining technical concepts to non-technical users
* Team collaboration to support IT and administrative operations
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
Clinical Technology Specialist
Information Technology Technician Job 28 miles from San Carlos
ForTecMedicalis an industry leader, dedicated to improving patient health by delivering innovative surgical technologies to our healthcare customers on demand. Our dedicated team delivers service excellence, and we take pride in what we do each and every day. ForTecs commitment to excellence, integrity and positive culture defines our organization. These core values, along with our entrepreneurial spirit, are the foundation of ForTec.
Our continued growth and success has allowed us to provide exciting career opportunities for passionate, customer focused, and highly motivated individuals. We provide our employees with a generous benefits package including:
401k plan with generous company match
Annual Profit-Sharing opportunity
Medical, dental, vision, disability, and life insurance
Generous PTO allowance and 7 Paid Holidays PLUS 1 Floating Holiday
Engaging Wellness Program with the ability to earn cash or additional PTO days
Company provided uniforms, cell phone, and travel reimbursements
Employee Referral Bonuses
Service & Recognition Awards
Free Teladoc Health Account
Supplemental Critical Illness Insurance
Supplemental Accidental Injury Insurance
Join our company you CAN make a difference.
Are you looking for an exciting position in the medical field to begin your career? Are you in the medical field and seeking to learn and contribute your skills in a different role? Would you like to interact with top physicians and hospital staffs, while having the ability to use innovative medical technologies?
We are looking for highly motivated individuals to join our operations team. Our extensive training program allows our clinical technology specialists to provide support to surgeons in the operating room in order to deliver the best outcome for patients. Join our company - you CAN make a difference.
Primary Responsibilities:
Operate surgical lasers and other medical devices and provide technical laser guidance to surgeons and staff prior to and during surgery.
Perform pre-operative checklists, sterilization, laser calibrations and completes required paperwork.
Review patient procedure requirements with surgeons and staff before the case.
Conduct medical equipment inventories.
Practice safe vehicle operations, safe workplace practices and laser safety techniques.
Create a team-orientedworking relationship with both ForTec employees and client employees.
Skills Required:
Ability to work independently.
Strong problem solving skills.
Outstanding communication and customer service skills.
Strong organizational skills with a high attention to detail.
Basic computer skills.
Key Requirements:
High School diploma or equivalent
Prior medical, EMT, Surgical Technologist, or military experience is a plus, but not required. If you are eager to learn, we will train you.
Ability to work weekends and a flexible schedule with some early mornings or occasional evening cases; occasional overnight travel may be required.
Ability to push, pull or manipulate over 50 pounds of medical equipment.
Professional demeanor.
Wage Range:
$23- $28an hourdepending on experience
Join ForTec Medical make YOUR impact today!
All your information will be kept confidential according to EEO guidelines.
The Company is an equal opportunity employer. As such, we provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, citizenship, ethnicity, national origin, age, disability, pregnancy, genetic information, sexual orientation, status as a member of the United States armed forces, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws.
PandoLogic. Keywords: Surgical Technician, Location: San Jose, CA - 95192 , PL: 597297797RequiredPreferredJob Industries
Computers & Technology
Information Technology Support Specialist
Information Technology Technician Job 28 miles from San Carlos
Responsibilities:
Remove/Install hard drives
Laptop configuration
Asset management
Basic Mac/Windows laptop troubleshooting
Qualifications:
2-3 years of experience
IT Engineer Intern
Information Technology Technician Job 8 miles from San Carlos
We are looking for a dynamic, energetic intern who is eager to learn about enterprise IT best practices. You will be a member of Tencent's Americas IT Center, working closely with Tencent's overseas IT team, learning how to participate in how to provide the best IT product and user experience.
Responsibilities
Participate in Tencent Overseas IT Product/Solution projects, especially IT automation.
Support local functional testing and validation of OIT products/solutions prior to studio adoption.
Support the preparation of local test reports for OIT products/solutions, standardize user guides, and improve deployment efficiency.
Assist in-demand data analysis and studio adoption-related projects and create dashboards to support PM project management.
Conduct team knowledge management, such as wiki and IT self-service knowledge base construction.
Organize team activities to improve collaboration with other departments.
Other activities are arranged by the supervisor.
Requirements
Bachelor/master student in the field of business (Management Information Systems), Computer Science, Business (Other), or equivalent.
Solid IT skills and good execution
Strong affinity with the challenging technical subject.
Good communication skills, you are able to work independently, and you are goal-oriented.
Available for a minimum of 6 months and a maximum of 12 months.
Commit 5 days working from our office.
Desktop Support Analyst
Information Technology Technician Job 22 miles from San Carlos
About the Company - Our Investment Banking Client is looking for an experienced Desktop Support Analyst to join their team on a full-time basis. You'll be responsible for supporting 2 offices located in San Francisco and Menlo Park, CA.
About the Role - Assist staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software within established standards and guidelines. Work with vendor support contacts to resolve technical problems with desktop computing equipment and software. Ensure desktop computers interconnect seamlessly with diverse systems including: file servers, email servers, application servers, and administrative systems. Document incidents and solutions in a proprietary ticketing system. Escalate certain issues to appropriate resource. Assist in connecting conference calls, including video conferencing. Configure and troubleshoot mobile devices as needed. Support multiple regional offices. Ability to participate in an on-call schedule, and work additional hours when needed.
Responsibilities
Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software within established standards and guidelines
Works with vendor support contacts to resolve technical problems with desktop computing equipment and software
Ensure desktop computers interconnect seamlessly with diverse systems including: file servers, email servers, application servers, and administrative systems
Document incidents and solutions in a proprietary ticketing system
Escalate certain issues to appropriate resource
Assist in connecting conference calls, including video conferencing
Configure and troubleshoot mobile devices as needed
Support multiple regional offices
Ability to participate in an on-call schedule, and work additional hours when needed
Qualifications
Experience in an IT environment that includes training and support of users a plus
Experience within a Windows/Microsoft Office based environment a plus
Network Troubleshooting (DHCP, Connectivity, DNS, etc.)
Active Directory Understanding (Mapping Drives, Unlocking Accounts, Network Printers)
Knowledge of Intune, WebEx, Teams, Zoom, and Citrix
iOS and MacOS knowledge is helpful
Required Skills
Should be able to prioritize, and have excellent oral and written communication skills
Must be able to work independently, and as part of a team when needed
Must have strong problem-solving and learning skills
Must be able to lift, move, and install equipment as needed
Preferred Skills
Education - BS/BA/MS in Information Technology / Computer Science or equivalent
Automation Engineer - IT Specialist
Information Technology Technician Job 22 miles from San Carlos
IT OT Infrastructure Engineer
The Opportunity
Are you passionate about Information (IT) and Automation Technology (OT)? Join our IT OT team to make meaningful impact in manufacturing and automation excellence.
Our Information (IT) and Automation Technology (OT) team is key in producing and delivering medicine to patients. The organization is currently undergoing a transformation towards digitalization, advancing fundamental elements to meet future needs, such as using new technologies.
The IT OT Infrastructure Engineer is a key role in a highly automated pharmaceutical drug substance and drug product manufacturing facility. The site employs highly integrated computer control systems to handle plant operations and manufacturing data. This role will report to the Controls and Infrastructure Lead.
The actual title will be IT OT Infrastructure Engineer.
Key Responsibilities:
Own “OT Infrastructure” for Manufacturing System Platforms including Syncade MES, DeltaV Distributed Control System, PLC's, and Lab Data Systems (Smartline Data Cockpit).
Provide support for Global Cyber Security Initiatives.
Be a driver for reliability and continuous improvement of new and existing Infrastructure supporting manufacturing.
Collaborate with IT Engineers, Architects and Automation Engineers.
Provide support for the evaluation, installation, and maintenance of Manufacturing Infrastructure including installation and upgrade of control systems hardware, software, control networks, user administration, database administration, security, system monitoring, backup and recovery of Microsoft Windows Server Operating Systems and SQL Databases.
Support commissioning and startup activity of new process control systems and manufacturing systems (Syncade, DeltaV, PLC's, OSI PI historian, etc.).
Execute control system virtualization administration, user administration, system monitoring, capacity planning, design, installation, configuration, and upgrade of platform.
Work to identify opportunities to create additional value and improve business processes and patient outcomes, maximize the benefits of standardization of technologies and leverage across sites.
In collaboration with IT Business Partners, monitor and improve stakeholder and user experience and ensure strong support of Product Transfers and Make/Assess/Release.
May lead cross-functional projects or teams of limited scope and drive project/process improvements.
Who You Are
Bachelor in Engineering, Computer Science, or in a related discipline.
0 - 2 years systems engineering experience involved in the design, implementation, and/or support of automation systems, preferably in a regulated industry.
Able to accommodate 24X7 support, participate in an on-call environment to meet business continuity requirements, including weekends and holidays as required.
Experience with Operating Systems, Virtualization, LAN/WAN, Firewalls, SQL Servers client-server and terminal virtualization as a System Administrator is a plus.
Experience with industrial networking, monitoring and support is a plus.
The expected salary range for this position based on the primary location of South San Francisco, California is $92,600 - $172,000. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.
Relocation benefits are not available for this job posting.
Genentech is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.
If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.
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Hardware Technician
Information Technology Technician Job 19 miles from San Carlos
Insight Global is seeking a PC Help Desk Technician to join our team on a 3-month contract basis. The successful candidate will be responsible for reimaging over 100 computers per day and providing hardware support for a local California University.
Key Responsibilities:
Reimage 100+ computers daily.
Provide hardware support for university staff and students.
Troubleshoot and resolve desktop hardware issues.
Ensure all systems are up-to-date and functioning properly.
Qualifications:
Experience in hardware desktop support.
Proficiency in reimaging PCs.
Strong troubleshooting skills.
Ability to work efficiently in a fast-paced environment
Information Technology Associate
Information Technology Technician Job 19 miles from San Carlos
Earn $24.00 - $25.00/hr.
Joining our Califonria's Great America team means youll provide associates and guests with exceptional service when they visit the park.
Youll also
Analyze, prioritize, and respond to specific issues with Point-of-Sale, Debit/Credit, and related systems.
Address IT helpdesk issues on-site and over the phone.
Resolve in house and 3rd party software and hardware issues.
Ensure adherence to defined policies and procedures within department and company-wide.
Research, resolve, and respond to highly complex issues, providing expert and creative solutions.
Perform upgrades and preventative maintenance to PCs.
Perform daily system routines.
Have other opportunities to learn and expand knowledge.
Some of our amazing perks and benefits:
Paid Training!
FREE Uniforms!
FREE Admission to Californias Great America!
FREE tickets for friends and family!
25% discounts on Food and 20% discounts on Merchandise!
Employee-only RIDE nights, GAME nights and FREE FOOD events!
Work with people from here, near and from all over the world!
Responsibilities:
Californias Great America is the top destination for thrill-seekers and families alike and premiere entertainment with 100+ acres of FUN. We want YOU to join us in making people happy!
As a member of our team, youll
Make our guests happy by delivering amazing experiences and helping them create lifelong memories.
Interact with different people of all ages and backgrounds.
Gain skills, knowledge and experience that will benefit your future.
Qualifications:
You!
Expert knowledge of Microsoft Windows operating systems and Microsoft Office applications.
High level of proficiency with Microsoft Office applications.
Experience in troubleshooting software, hardware, and network problems.
Working knowledge of network topologies (i.e.: Ethernet, 100BaseT), network protocols (i.e.: TCP/IP), and applications (i.e.: FTP, Telnet/SSH, VNC).
Networking experience (an asset).
Valid California Drivers License (G2/G). Drivers abstract is required upon hire.
Ability to lift up to 50 lbs. and must provide own safety shoes.
Availability that includes working flexible shifts on weekdays, weekends, evenings, and holidays.
RequiredPreferredJob Industries
Computers & Technology
System Utilization Management SUM Specialist
Information Technology Technician Job 19 miles from San Carlos
SUMMARY: The System Utilization Management Specialist (UMS) will play a pivotal role in supporting the Utilization Management (UM) team across all three AHS campuses. The UMS will report directly to the UM Manager. This multifaceted position will focus on both clinical and administrative functions within the UM department, ensuring seamless operations and effective management of utilization processes.
DUTIES & ESSENTIAL JOB FUNCTIONS: NOTE: Following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Not all duties listed are necessarily performed by each individual in the classification.
Payer Liaison: Serve as the primary point of contact for all insurance-related inquiries and interactions. Facilitate clear and accurate communication between the UM department and payers, addressing issues, sending clinical information, and ensuring timely processing and receipt of Inpatient authorizations and/or denials.
Fax Management:
Check all UM fax folders daily to ensure timely receipt and sending of documents.
Ensure that clinical documentation is faxed to and received by all payers to support inpatient admissions and/or denials.
Maintain accurate records of all fax communications.
Optum Portal Management: Check Optum Portal frequently throughout the day to ensure that all determinations are addressed and uploaded to the EPIC charts.
Authorization Management:
Obtain initial and concurrent inpatient authorizations from insurance companies for all inpatient admissions.
Track the status of authorization requests and follow up with insurance companies, as needed.
Confirm patients insurance coverage and benefits, as requested.
Accurately document all communication with insurance companies in EPIC.
Maintain detailed records of authorization requests, approvals and inpatient denials.
Update UR team on the status of authorizations, as required.
Maintains current database of payor contact information.
Data Entry and Reporting: Perform accurate data entry into the EHR, ensuring data integrity.
Multitasking and Prioritization:
Manage multiple tasks and responsibilities effectively in a fast-paced, ever-changing environment.
Prioritize tasks to meet deadlines and support the needs of the department.
Administrative Support:
Provide comprehensive administrative assistance to the Utilization Review (UR) team.
Assist with other duties, as assigned.
Participate in new staff onboarding, as needed.
May have to float throughout the system to different locations.
MINIMUM QUALIFICATIONS:
Required Education: Associate degree is required, OR equivalent years of experience, as typically found in 2-3 years of health education in an inpatient, skilled nursing, home health, health plan or related setting.
Preferred Education: Equivalent experience will be accepted in lieu of the required degree or diploma.
Required Experience: Minimum three (3) years in health care setting working directly with interdisciplinary team/patients/families in a clinical team setting. Hospital and/or Health Plan experience.
Preferred Experience: Experience coordinating benefits, obtaining authorizations, Hospital experience.
Highland General Hospital
SYS Utilization Management
Full Time
Day
Care Management
FTE: 1
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IT Operations Consultant
Information Technology Technician Job 28 miles from San Carlos
We are seeking a highly skilled IT Operations Manager to support IT service management operations for our recent acquisitions, St. Mary's and St. Francis (SM/SF). This role will work closely with ITSM Director to manage day-to-day IT service operations, ensuring optimal service delivery, problem resolution, and process improvements across multiple hospital and clinic locations in the Bay Area.
Key Responsibilities:
IT Service Design & Delivery: Design, create, and deliver IT services to customers, ensuring seamless operations and optimal user experiences.
Incident & Request Management: Handle incidents, service requests, problems, and change management to maintain IT service stability.
Policy & Compliance: Develop and implement IT policies and procedures while ensuring compliance with IT regulations.
IT Service Management & Optimization: Manage and support IT service delivery, optimizing processes to enhance efficiency and customer satisfaction.
Team Leadership & Collaboration: Lead and manage IT teams while collaborating with business departments to align IT services with organizational goals.
Performance Monitoring & Reporting: Track IT service performance, generate reports, and identify opportunities for improvement.
Digital Transformation & Innovation: Drive digital innovation initiatives to enhance IT service capabilities and user experience.
Project Management & Consulting: Serve as an IT project manager and consultant to business department leaders to ensure IT solutions meet business needs.
Required Qualifications:
Hospital IT Experience - Must have prior experience working in hospital or healthcare IT environments.
Strong Customer Experience Skills - Ability to manage customer interactions, ensuring high-quality service delivery and satisfaction.
Problem-Solving Expertise - Strong analytical and troubleshooting skills to identify and resolve IT service issues efficiently.
Nice-to-Have (Preferred but not Required):
ServiceNow Experience - Experience with ServiceNow ITSM platform is a plus.
IT Engineer
Information Technology Technician Job 15 miles from San Carlos
Fortune 500 clients and government agencies trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff.
We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but we don't take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time.
Responsibilities
Maintain the current IT environment (servers, desktops, networks, and devices)
Execute IT change programs, virtualizing IT infrastructure with modern service options
Experience
2 - 4 years of start up company experience in the Bay Area
Our Hiring Process is “Easy with eGain”
Step 1: Written test
Aptitude section - this is a GRE style test (60 minutes or less)
Functional section - this is a take-home programming test
Step 2: Panel interview (in-person at eGain Sunnyvale office)
Next Step
Email your resumé to **************** with the position title “IT Engineer” in the email subject.
Compensation
The base salary range is $80,000 to $100,000 per year.
Stock options.
Information Technology Support Specialist
Information Technology Technician Job 13 miles from San Carlos
We are seeking a dedicated and customer-focused Help Desk Specialist to join our team. The primary role of the IT Support Specialist is to provide technical assistance to computer system users. This includes answering questions and resolving computer problems for clients in person, via telephone, or remotely. You will also work closely with the onboarding team to set up computers for new hires.
Key Responsibilities:
Imaging and setting up computers at desk locations
Answering user inquiries regarding computer software or hardware operation to resolve issues
Installing software or performing hardware testing remotely
Maintaining records of daily data communication transactions, problems, and remedial actions taken
Experience with mobile device management (MDM) solutions (JAMF or Mosley a plus).
Familiarity with ticketing systems (Jira/Confluence, ConnectWise Manage/Automate).
Reading technical manuals, conferring with users, or conducting computer diagnostics to investigate and resolve problems
Assisting new hires with computer setup and questions
Qualifications:
Associate's degree in a computer-related field or equivalent training
Strong verbal and written communication skills
Excellent problem-solving skills and customer service orientation
Ability to work independently and manage time effectively
• • Knowledge of computer software, including configuration management, desktop communications, operating systems, and internet directory services
Desktop Support Analyst
Information Technology Technician Job 28 miles from San Carlos
About the Company - Our Investment Banking Client is looking for an experienced Desktop Support Analyst to join their team on a full-time basis. You'll be responsible for supporting 2 offices located in San Francisco and Menlo Park, CA.
About the Role - Assist staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software within established standards and guidelines. Work with vendor support contacts to resolve technical problems with desktop computing equipment and software. Ensure desktop computers interconnect seamlessly with diverse systems including: file servers, email servers, application servers, and administrative systems. Document incidents and solutions in a proprietary ticketing system. Escalate certain issues to appropriate resource. Assist in connecting conference calls, including video conferencing. Configure and troubleshoot mobile devices as needed. Support multiple regional offices. Ability to participate in an on-call schedule, and work additional hours when needed.
Responsibilities
Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software within established standards and guidelines
Works with vendor support contacts to resolve technical problems with desktop computing equipment and software
Ensure desktop computers interconnect seamlessly with diverse systems including: file servers, email servers, application servers, and administrative systems
Document incidents and solutions in a proprietary ticketing system
Escalate certain issues to appropriate resource
Assist in connecting conference calls, including video conferencing
Configure and troubleshoot mobile devices as needed
Support multiple regional offices
Ability to participate in an on-call schedule, and work additional hours when needed
Qualifications
Experience in an IT environment that includes training and support of users a plus
Experience within a Windows/Microsoft Office based environment a plus
Network Troubleshooting (DHCP, Connectivity, DNS, etc.)
Active Directory Understanding (Mapping Drives, Unlocking Accounts, Network Printers)
Knowledge of Intune, WebEx, Teams, Zoom, and Citrix
iOS and MacOS knowledge is helpful
Required Skills
Should be able to prioritize, and have excellent oral and written communication skills
Must be able to work independently, and as part of a team when needed
Must have strong problem-solving and learning skills
Must be able to lift, move, and install equipment as needed
Preferred Skills
Education - BS/BA/MS in Information Technology / Computer Science or equivalent
IT Operations Consultant
Information Technology Technician Job 22 miles from San Carlos
We are seeking a highly skilled IT Operations Manager to support IT service management operations for our recent acquisitions, St. Mary's and St. Francis (SM/SF). This role will work closely with ITSM Director to manage day-to-day IT service operations, ensuring optimal service delivery, problem resolution, and process improvements across multiple hospital and clinic locations in the Bay Area.
Key Responsibilities:
IT Service Design & Delivery: Design, create, and deliver IT services to customers, ensuring seamless operations and optimal user experiences.
Incident & Request Management: Handle incidents, service requests, problems, and change management to maintain IT service stability.
Policy & Compliance: Develop and implement IT policies and procedures while ensuring compliance with IT regulations.
IT Service Management & Optimization: Manage and support IT service delivery, optimizing processes to enhance efficiency and customer satisfaction.
Team Leadership & Collaboration: Lead and manage IT teams while collaborating with business departments to align IT services with organizational goals.
Performance Monitoring & Reporting: Track IT service performance, generate reports, and identify opportunities for improvement.
Digital Transformation & Innovation: Drive digital innovation initiatives to enhance IT service capabilities and user experience.
Project Management & Consulting: Serve as an IT project manager and consultant to business department leaders to ensure IT solutions meet business needs.
Required Qualifications:
Hospital IT Experience - Must have prior experience working in hospital or healthcare IT environments.
Strong Customer Experience Skills - Ability to manage customer interactions, ensuring high-quality service delivery and satisfaction.
Problem-Solving Expertise - Strong analytical and troubleshooting skills to identify and resolve IT service issues efficiently.
Nice-to-Have (Preferred but not Required):
ServiceNow Experience - Experience with ServiceNow ITSM platform is a plus.