Information technology technician jobs in Shoreline, WA - 714 jobs
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Global IT Hardware Sourcing Leader
Amazon 4.7
Information technology technician job in Seattle, WA
A leading global technology corporation in Seattle is seeking a Strategic Sourcing Leader. This role involves managing the global sourcing strategy and vendor management for IT infrastructure. The ideal candidate will have strong program management, supply chain experience, and the ability to drive cost optimization. The position offers competitive compensation and comprehensive benefits, including health insurance and 401(k) matching.
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$109k-142k yearly est. 3d ago
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Information Technology Specialist
KBC Advisors 4.1
Information technology technician job in Seattle, WA
KBC Advisors is seeking an experienced IT Specialist to support our growing Data & Products team. This role is hands-on and critical to ensuring seamless technology operations across the organization. The ideal candidate will be proactive, detail-oriented, and comfortable balancing day-to-day support with strategic IT initiatives.
KBC Advisors is a modern, nimble purpose-built firm. We pride ourselves on doing things differently. We want team members with diverse views and experiences who can bring new ideas to the table. We value what makes each of us unique and use it to drive our innovative approach to commercial real estate.
This is an in-person position in our Seattle, Washington office.
Essential Duties and Responsibilities
Manage and track IT assets, including hardware and software, to ensure accurate inventory and maintenance
Support IT-led projects and system rollouts in a hands-on environment
Troubleshoot user access issues on company devices
Provide technical support for video conferencing systems and meetings
Deliver user training on tools, applications, and IT policies
Manage, escalate, and de-escalate IT ticket submissions to ensure timely resolution
Research, evaluate, and recommend new technologies to improve IT processes
Create, update, and manage IT process guides and training resources
Provide IT support and onboarding for new and existing employees
Assist with implementing and monitoring IT security measures
Travel to KBC offices as needed to provide onsite support
Preferred Qualifications
Strong understanding of IT asset management and lifecycle processes
Proficiency with Microsoft 365, Windows and mac OS environments, and video conferencing platforms
Familiarity with IT security best practices and access management
Excellent communication skills with the ability to train and support non-technical users
Strong problem-solving skills with the ability to prioritize multiple requests
Experience working both independently and collaboratively across teams
Education and Experience
Bachelor's degree in InformationTechnology, Computer Science, or a related field
3+ years of experience in IT support, systems administration, or a related role
The expected annual base salary for this position is $67,000 - $82,000. Experience, skills, location and other factors are considered when determining the salary offered.
$67k-82k yearly 4d ago
Customer Success Technical Support Associate I
Astound 4.2
Information technology technician job in Seattle, WA
Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world.
At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences.
Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.
We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.
Where you will work:
This is a hybrid role based in Astound's Seattle SoDo, WA office.
A Day in the Life of the Customer Success Technical Support Associate I:
Collaborate with the CST team to define and achieve team objectives and key results (OKRs).
Provide outstanding customer service and support to Astound customers within this specific product line.
Effectively communicate and explain benefits of target products to best match customer needs.
Take ownership of customer issues reported and see problems through to resolution.
Answer inbound phone calls, respond to emails or other customer communication streams regarding products, sales and billing inquiries.
Research, diagnose, document, troubleshoot and identify solutions to resolve customer issues.
Resolves problems on the first contact, with a minimum of transfers, by consistently improving personal technical knowledge and understanding.
Follow team defined procedures for proper escalation of unresolved issues to the appropriate internal resources.
Provide prompt and accurate feedback to customers, team members, and leadership.
Maintain a high degree of knowledge about products Astound provides in specific regions, working with customers to ensure the most applicable product is recommended to best serve their needs.
Provide support during the enrollment process, process service changes and disconnects and provide trouble call assistance according to departmental policies and procedures.
Conduct audits exercises as needed.
Other duties as assigned.
What You Bring to the Table:
Minimum of 1 year in a customer service related environment, call center environment preferred. Telecommunication experience a plus.
Strong interpersonal skills with the ability to relate to customers, peers, and management.
Demonstrates a thorough knowledge of Wifi and data products and services.
Ability to learn and retain new information and concepts quickly.
Demonstrates ability to diagnose and solve problems.
Exhibits the ability to follow directions and follow through on processes and procedures.
Displays proven good judgment and proactive decision-making skills.
Must possess the ability to adapt to change.
Strong communication by telephone, written correspondence and in person.
Must have the ability to stay focused and remain composed during peak periods & when dealing with challenging customers and situations.
Must demonstrate excellent attendance & punctuality.
Education and Certifications:
High school diploma or equivalent
We're Proud to Offer a Comprehensive Benefits Package Including:
401k retirement plan, with employer match
Insurance options including: medical, dental, vision, life and STD insurance
Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
Floating Holiday: 40 hours per year
Paid Holidays: 7 days per year
Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
Tuition reimbursement program
Employee discount program
*
Benefits listed above are for regular full-time position
Base Salary: The base salary range in Washington for this position is $18.00 - $23.00 per hour, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Washington and may not be applicable to other locations.
Our Mission Statement: * Take care of our customers * Take care of each other * Do what we say we are going to do * Have fun
Diverse Workforce / EEO:
Astound is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered. Discrimination of any kind has no place here. We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.
FCO (For San Francisco Candidates Only):
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
CCPA Employee Privacy Policy (For California Candidates Only):
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
$18-23 hourly 1d ago
Data Center Maintenance Technician - Sabey Data Centers
Another Source 4.6
Information technology technician job in Tukwila, WA
ID 102271 Application Deadline 1/18/2026 Company Sabey Corporation Category Facilities At a glance Sabey Data Centers is his hiring an Entry-Level Maintenance Technician to join their team in Tukwila, WA. If you're interested in hands-on technical work that keeps mission-critical systems running, this is a great opportunity to grow with an industry leader. You'll support the operation of a 24/7 data center while gaining experience with advanced electrical and mechanical systems. In this role, you'll:* Perform preventive and corrective maintenance on electrical and mechanical systems* Support troubleshooting and repair of building systems in a mission-critical environment* Work alongside a collaborative team focused on safety and reliability* Receive paid training and ongoing technical development This position is based on-site in Tukwila, WA and offers standout benefits, including 100% employer-paid medical coverage and a matched 401(k).
Description: What you'll be doing
Another Source's client, Sabey Data Centers, is recruiting three Data Center Maintenance Technicians to join their team on-site in Tukwila, WA. (Internally titled: Data Center Operations Technician)
Standard Work Schedule:
This role operates on a 4x10 schedule (four 10-hour shifts). There are three openings: one swing shift and two graveyard shifts.
All hires will begin with day-shift training before transitioning to their assigned shift.
Post-training shifts include:
Swing Shift (1 opening): 1:00 PM - 11:00 PM, four 10-hour shifts
Graveyard Shift (2 openings): 10:00 PM - 8:00 AM, four 10-hour shifts, scheduled either Tuesday-Saturday or Sunday-Wednesday
About Sabey Data Centers:
Sabey Data Centers is a premier multi-tenant data center provider, setting the standard for operational excellence, efficiency, and sustained uptime. With over 20 years of expertise and three million square feet of mission-critical space, Sabey is the largest privately-owned data center owner and operator in the United States. Their cutting-edge facilities-located in Tukwila, WA (20 minutes outside Seattle); East Wenatchee, WA; Quincy, WA; New York, NY; Ashburn, VA; and Austin, TX, with a new location coming soon in Umatilla, OR-support top-tier financial institutions, technology giants, media powerhouses, and healthcare leaders, delivering unparalleled reliability, security, and scalability. By prioritizing sustainability and innovation, Sabey Data Centers continues to shape the digital infrastructure of the future.
SDC is one of the few companies in the industry that both builds and operates its own facilities, giving employees a unique end-to-end view of the data center world. We foster a culture where people who are humble, hungry, and smart are truly valued, supported, and promoted from within. Sabey is deeply committed to being a responsible community partner, returning unused energy to grids and collaborating with local utilities for sustainable impact. While competitors may offer higher salaries, few can match Sabey's positive culture, purpose-driven mission, and long-term career growth opportunities.
About the role:
This position willbe responsible for"hands-on" day-to-day operation of a 24/7 data center that includes administrative office space. The facility incorporates state of theartredundant power and environmental systems.
This positionis responsible forperforming basic preventive maintenance tasks, cleaning equipment rooms, troubleshooting electrical / mechanical equipment, and operating building control systems.
Principal Accountabilities:
Equipment Maintenance and Repairs
Troubleshooting and Issue Resolution
Preventive Maintenance and Upgrades
Equipment Inventory Management
Monitoring and Alarm Response
Vendor and Contractor Collaboration
Compliance and Safety
Disaster Recovery and Business Continuity
Support to Senior Technicians and Engineers
Facility Organization
Other duties as assigned
Minimum Qualifications
High School diploma or GEDrequired.
General maintenance skills or relevant experience
Proficiencywith Microsoft Suite - Word, Excel, PowerPoint, Outlook, Teams, etc.
Ability to become proficient in other software.
Working knowledge of the English Language - ability todemonstratewritten and verbal comprehension and expression.
Ability to respond promptly to on-call situations.
Excellent time management skills - ability to manage and prioritize multiple projects.
Aptitude and willingness to learn andutilize AI tools and technology.
Sabey's investment in YOU:
Sabey is committed to building an enduring, next-generation company that values and invests in the success of its team members. Through SabeyLife, a holistic well-being initiative, Sabey provides the resources, benefits, and support to help employees thrive both professionally and personally.
SabeyLife includes:
Comprehensive Benefits: Sabey covers 100% of employee-only premiums for the base high-deductible medical and PPO dental plans, contributes up to $2,000 annually to an HSA, and provides onsite gym access and free parking at most locations.
Time to Recharge: Employees receive up to 5 weeks of PTO based on tenure, plus 10 paid holidays and the flexibility to carry over unused PTO into the new year.
Financial Wellness: Sabey offers a competitive, matched 401(K) retirement plan to support long-term financial security.
Growth & Development: Employees have access to professional and personal development programs, including:
Thought Patterns for High Performance: A mindset training program focused on optimizing productivity, resilience, and goal achievement.
Everything DiSC: A workplace communication and personality assessment that helps employees improve teamwork, collaboration, and leadership effectiveness.
Built to Last: A development framework centered on creating sustainable success, fostering innovation, and reinforcing a strong organizational culture.
The anticipated annual base salary range for this position is $54,987 - $82,480.
Sabey believes that investing in employees' well-being, growth, and success strengthens the organization and the communities it serves.
Sabey Corporation and its subsidiaries, including Sabey Data Centers and Sabey Construction, are equal opportunity employers and drug-free workplace. Applicants will be subject to a pre-employment drug test and background check. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, veteran status, disability status, or other protected classes.
Another Source works with their clients, on a retained project basis. As you read through the job posting and review the list of qualifications (required and/or preferred), please do not self-select out if you feel you do not meet every qualification. No one is 100% qualified. We encourage you to apply and share your story with us.
If you need further assistance and/or accommodation to apply, please contact the Sabey Human Resources Department at or by email at .
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$55k-82.5k yearly 3d ago
IT Support Analyst
Hiya 4.0
Information technology technician job in Seattle, WA
About Us At Hiya, we're making calls safe, useful, and human again. Voice is the most human form of communication, yet it's become one of the least trusted. Spam, scams, and AI manipulation have eroded what was once a simple way to connect. Hiya is changing that.
Each month our AI voice technology analyzes 28+ billion calls, protecting over 550 million users and 800+ businesses worldwide. Partnering with a growing global network including, AT&T, Samsung, British Telecom EE, Rogers, MasOrange,Bell Canada, MasMovil, and Virgin Media O2, we're not just stopping bad actors, we're helping people feel good and confident about picking up the phone again.
This is a pivotal moment for voice. As new threats and technologies accelerate, so does demand for trusted voice communication. Hiya is growing 40%+ year over year, expanding globally, and defining what voice becomes next.
Join us. You won't just work on what voice is today, you'll shape what it becomes tomorrow: smarter, safer, and genuinely worth answering again.
About the Position
The IT Support Specialist is an individual contributor role focused on delivering reliable, high-quality IT support for employees across Seattle and remote teams in North America. This role is responsible for day-to-day IT operations including end-user support, device management, identity and access administration, and SaaS tooling.
In addition to core IT responsibilities, this role supports the company's security and compliance efforts by assisting with SOC 2 and ISO 27001 audits. You will partner with Security and Coretech teams to collect and validate audit evidence, support control testing, and help ensure our internal systems meet security best practices. This role is ideal for someone who wants to excel in a foundational IT support position, spending most of their time supporting employees through core IT operations while gaining thoughtful, practical exposure to security and compliance initiatives.
What You'll Do
Core IT Support & Operations
* Provide first- and second-line IT support for Seattle-based and remote employees
* Manage device setup, configuration, maintenance, and troubleshooting for mac OS and Windows devices
* Administer identity and access management through Okta (user lifecycle, MFA, access requests)
* Support Google Workspace, Slack, Zoom, Atlassian, GitHub, and AI tools
* Assist with onboarding, offboarding, and role changes
* Support SaaS license management and inventory tracking
* Document processes and continuously improve IT workflows
* Collaborate with global IT and cross-functional teams
Security & Compliance Support
* Assist with annual SOC 2 and ISO 27001 audit cycles
* Collect, organize, and validate audit evidence from systems such as Okta, Jamf, Google Workspace, AWS, and other cloud platforms
* Support periodic control testing and playbook validation
* Monitor and escalate security-related alerts and issues in partnership with Security
* Help ensure security controls and IT best practices are consistently applied
How You'll Spend Your Time
* 50-60%: Day-to-day IT support and operations (end-user support, device management, access requests, SaaS administration)
* 30-40%: Security, compliance, and audit support (SOC 2, ISO 27001 evidence collection, control validation, security tooling support)
* The exact balance may shift by quarter depending on audit cycles and company priorities
Qualities that will make you successful:
* Strong IT support fundamentals and comfort handling day-to-day operational work
* Interest in security and compliance, with an understanding of how to apply basic cybersecurity hygiene in daily IT operations, including principles like least privilege and secure access management.
* Comfortable working with automation, scripting, or security tools to streamline evidence gathering and validation.
* Organized and methodical, especially when handling documentation and evidence
* Analytical and resourceful when navigating technical systems to solve problems
* Comfortable working with both technical and non-technical stakeholders
* Clear communicator who sets expectations and follows through
* Curious, collaborative, and motivated by improving internal systems
The person in this role must embody Hiya's key values of Serving our customers, Doing rather than observing, Improving ourselves and our business, Owning and holding ourselves accountable for success, and Leading by showing up with a point of view, engaging in open discussion, listening respectfully to others opinions and committing to decisions.
The requirements listed in the job descriptions are guidelines. You don't have to satisfy every requirement or meet every qualification listed. If your skills are transferable we would still love to hear from you.
How We Invest in You
Compensation & Ownership
* Base Salary: $45,000-$81,000
* Equity Compensation: ownership aligned with your impact and the company's growth
* Compensation is determined by role scope, skills, experience, location, and market data.
Benefits & Support
* Employer-sponsored Insurance
* Medical, dental, and vision (PPO & HDHP); 50% dependent coverage
* Health, flexible spending, and dependent care accounts
* Life, AD&D, and accident coverage, with company-paid life and long-term disability
* 401(k) with 3% company match (via Fidelity)
* Flexible vacation policy and paid company holidays
* Paid parental leave
* Work-from-home equipment stipend
* $1,000 annually to invest in your learning and growth
* $1,000/year in charitable donation matching
* Team lunch 2x per week
This position is based in Seattle, WA, USA.
We are building a team with a variety of perspectives, identities, and professional experiences. We evaluate great candidates through a business lens and we strongly believe that diversity and unique perspectives make our company stronger, more dynamic, and a great place to build a career.
Our team has won various awards over the last 4 years from Built-in Seattle and Seattle Business Week to #86 on Deloitte Technology Fast 500 and Forbes #1 Startup Employer. Here at Hiya, we are a people-centric company focused on helping each and every one of our employees grow both personally and professionally. We feel that creating a team culture of support and empowerment to challenge the status quo results in an energized and passionate team that is continuously challenged and passionate about the work they are doing. You'll love working here if you are looking for an innovative challenge that is disrupting an industry. Come join us!
$45k-81k yearly 34d ago
Computer Field Tech Position- Kent WA
BC Tech Pro 4.2
Information technology technician job in Kent, WA
This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.
Job Details
This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket.
You will be completing hardware part replacements for Dell and Lenovo warranty services.
Pay period -every Friday after the first week of completing tickets.
You must have a reliable form of transportation to run these calls.
You must have access to a computer and the internet to log onto your portal.
Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.
You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.
Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
$35 hourly 60d+ ago
IT Support Specialist
Everglade Works
Information technology technician job in Seattle, WA
Join Everglade Works Where IT Support Meets Innovation!
Are you an IT Support Specialist looking for a remote opportunity where your skills are valued, your work makes a real impact, and you're part of a forward-thinking tech-driven company? At Everglade Works, we dont just offer jobs we build careers in IT where growth, innovation, and support go hand in hand. If you're passionate about problem-solving, customer service, and technology, we want you on our team!
Position: Remote IT Support Specialist
Location: Remote (USA-based candidates only)
Pay: $40 - $55 per hour
Employment Type: Full-Time / Part-Time (Flexible Scheduling Available)
What You'll Do:
Provide top-notch technical support Assist customers and internal teams with hardware, software, and network troubleshooting via phone, email, and remote access tools.
Diagnose and resolve IT issues Identify problems, implement solutions, and escalate complex issues when necessary.
Maintain system efficiency Monitor and optimize system performance, ensuring seamless IT operations.
Set up and configure devices Support end-users with workstation setups, software installations, and updates.
Security & Compliance Ensure cybersecurity best practices and compliance with company policies.
Documentation & Reporting Maintain accurate records of support tickets, troubleshooting steps, and resolutions.
Collaborate with IT teams Work closely with engineers and developers to enhance IT infrastructure and provide user-friendly solutions.
Stay ahead of technology trends Participate in training sessions and stay up to date with the latest IT developments.
What We are Looking For:
Experience At least 2+ years in IT support, technical support, or help desk roles.
Technical Expertise Proficiency with Windows, mac OS, Linux, cloud-based platforms, and enterprise IT systems.
Networking Knowledge Understanding of TCP/IP, VPNs, DNS, firewalls, and remote access tools.
Problem-Solving Skills Ability to troubleshoot and resolve technical issues efficiently.
Customer Service Excellence Strong communication skills and a customer-first mindset.
Certifications (Preferred but Not Required) CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent.
U.S. Residency Requirement This role is open to U.S.-based candidates only due to compliance and security regulations.
Why Join Everglade Works?
At Everglade Works, we believe in investing in our people. Heres what you can expect when you become part of our team:
Competitive Pay Earn $40 - $55 per hour based on experience and expertise.
Flexible Work Schedule Choose full-time or part-time options that fit your lifestyle.
Comprehensive Benefits Health, dental, vision, and life insurance for full-time employees.
Generous PTO & Paid Holidays Because work-life balance matters.
401(k) with Company Match Secure your future with our retirement plan.
Professional Growth Opportunities Training, certifications, and career advancement programs.
Cutting-Edge Technology Work with the latest IT tools and innovative solutions.
Collaborative & Inclusive Culture Be part of a team that values diversity, teamwork, and creativity.
Home Office Stipend We support your remote work setup.
How to Apply:
Ready to elevate your IT career with Everglade Works? Submit your resume and a brief cover letter detailing your IT support experience and why you're the perfect fit for this role. We cant wait to meet you!
Join us in shaping the future of IT support apply today!
$40-55 hourly 60d+ ago
IT Support Specialist
Osborn Consulting 4.0
Information technology technician job in Seattle, WA
The IT Support Specialistwill play a crucial role in ensuring the smooth operation of our IT infrastructure and providing daily technical support to our employees. This position supports the Sr. IT Manager and requires a hands-on approach to managing hardware, software. The IT Support Specialist will be based in our Seattle Washington office and will work closely with all departments to provide timely and effective IT support. This position requires travel to our Bellingham and Spokane offices (10-15%).
About the Role
In this position, youll work with a highly collaborative team to:
Technical Support and Troubleshooting
Provide first-line technical support to end-users for hardware, software, and diagnosing network issues.
Diagnose and resolve technical issues related to desktops, laptops, printers, and other peripherals.
Assist in the installation, configuration, and maintenance of IT equipment and software applications.
User Assistance and Training
Respond to and address help desk requests in a timely manner, documenting issues and resolutions in the ticketing system.
Provide user training on IT systems, software applications, and best practices.
Develop and update user manuals and technical documentation.
Own IT-related needs for new employees, including setting up workstations, leading an Intro to IT meeting, and coordinating the shipment of equipment for remote employees.
Coordinate the return shipping of equipment for terminated employees.
Troubleshoot Polycom conferencing equipment for all offices.
System and Network Maintenance
Assist in the monitoring of computer systems and networks to ensure optimal performance.
Assist in the troubleshooting of network infrastructure, including routers, switches, and firewalls.
Collaboration and Communication
Work closely with the Sr. IT Manager on various projects and initiatives.
Collaborate with other departments to understand and address their IT needs.
Communicate effectively with team members and end-users.
Provide a quick turnaround for all help desk requests.
Security and Compliance
Assist in implementing IT security policies and procedures.
Reporting any vulnerabilities or breaches.
Report any breach in compliance.
About You
Were looking for someone with:
1+ years of experience
Associates degree in InformationTechnology, Computer Science, or a related field, or equivalent work experience.
Proficiency in Windows operating systems, Microsoft Office Suite, and common IT applications.
Strong understanding of computer hardware, software, and network systems.
Excellent problem-solving skills and attention to detail.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
A+ certification preferred
Technical Proficiency: Strong technical knowledge and the ability to troubleshoot and resolve IT issues efficiently.
Customer Service: Ability to provide excellent customer service and support to end-users.
Communication: Effective communication skills to explain technical concepts to non-technical users.
Organizational Skills: Ability to manage multiple tasks and prioritize effectively.
Team Collaboration: Ability to work collaboratively with IT team members and other departments.
This is a predominately desk job with the option of sitting or standing.
Ability and willingness to travel to site visits and local branch offices for occasional meetings.
Flexible work schedule.
Location
This is an onsite position primarily based in our Seattle office. For the first few months, training will take place at our Bellevue office.
About Osborn
Osborn Consulting is an employee-owned consulting firm providing civil engineering, landscape architecture, and urban design on public projects across Washington state. The power of these public projects surrounds our daily lives, from the sidewalks we stroll to visit our neighborhood park, to the confidence in knowing our homes are safe from flooding when heavy rain comes. Our team develops strong foundations of trust with cities, counties, and agencies to achieve more resilient and more sustainable communities.
We have grown strategically over the last 20 years from a firm of one to a team of more than 100 motivated, hard-working, and creative individuals. Working for Osborn provides you the chance to learn new skills, follow your passions, and have fun along the way!
What We Offer
We provide a comprehensive benefits package that promotes employee health, performance, success, and ownership. (Stated benefits are for full-time regular positions. Temporary and part-time roles are eligible for limited benefits.)
Competitive pay, medical and dental insurance, a 401K plan with matching, PTO/holiday pay, health and fitness stipend, commute support, and profit sharing.
A collaborative and fun environment with idea-sharing, learning, and curiosity.
Training and mentoring.
Opportunities for growth within the company.
The expected compensation range for this position for employees based in the Bellevue/Seattle area is $55,000-$70,000 annually and is dependent upon skills, experience, education and geographical location.
What We Value
Our new team member will be someone who aligns with our core values of Professionalism & Responsibility, Collaboration & Creativity, Health & Well-Being, Laughter & Fun, Relationships & Respect, Growth & Exploration.
Our Diversity and Inclusion
Osborn is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
If you are an individual with a disability and need assistance completing the online application, please call ************. Please leave a message and a member of our People Operations team will return your call within three business days. Alternatively, an email may be sent *************************. Applicant Accommodation should be included in the subject line of the email. Please note that this phone number and email are only for those individuals who would like to request an accommodation to apply for a job.
Osborn participates in the Electronic Employment Eligibility Verification Program.
$55k-70k yearly 2d ago
IT Helpdesk Technician
Us Tech Solutions 4.4
Information technology technician job in Seattle, WA
Hiring Helpdesk technicians who can speak Spanish for one of the largest insurance company based out of Seattle, WA. Strong customer service skills. Technical aptitude with strong PC literacy skills. Proficiency with Windows Operating Systems. Basic knowledge of a LAN/WAN environment. Strong problem solving skills and decision making ability. Strong enthusiasm and desire to learn. Work well in a team environment. Strong written and verbal communication skills. Ability to learn and apply technical information in a fast-paced, demanding work environment. Effective listening skills. Ability to follow policies and procedures; attention to detail. Self-motivation and organization. Associate degree in Technical or Business discipline preferred, at least two years of experience in IT or related field, or an equivalent combination of education and work experience. Requires sufficient knowledge of IT operations, responsibilities, work flow process and procedures to resolve most inquiries independently. Good analytical and communication skills, sound judgment, and the ability to work effectively with client and other staff.
Additional Information
All your information will be kept confidential according to EEO guidelines.
$38k-57k yearly est. 1d ago
IT Support Specialist
Openai 4.2
Information technology technician job in Seattle, WA
About the Team
The IT Services and Support team is responsible for providing seamless, efficient, and reliable IT solutions across the organization. We handle frontline IT support, manage vendor relationships and equipment inventory, and continuously improve our processes and documentation to enhance the overall employee experience.
About the Role
As a Frontline IT Support Specialist, you'll be the first point of contact in our helpdesk for hardware, software, and network issues. You'll resolve incoming support requests, collaborate across teams to improve repeatable workflows such as onboarding and device imaging, and share ideas that make everyday work smoother for everyone.
This role is based in our Seattle office and requires five days per week on site. Relocation assistance is available.
In this role, you will:
Provide frontline helpdesk support: Serve as the primary contact for troubleshooting hardware, software, and network issues, ensuring prompt and reliable resolution of employee requests.
Improve support systems and processes: Work with cross-functional partners to identify opportunities for improvement, help create and maintain repeatable workflows, and contribute ideas during IT team meetings.
Participate in on-call rotation: Join a scheduled helpdesk on-call rotation for priority incidents.
You might thrive in this role if you:
Bring strong technical expertise in mac OS (with working knowledge of Windows as a plus), identity and device management (Azure AD, Jamf, Intune), and enterprise collaboration tools such as Google Workspace, Office 365, Slack, and Atlassian products.
Demonstrate excellent written and verbal communication skills, ensuring clarity and professionalism in every interaction.
Are highly driven and motivated, with a proactive approach to problem solving and continuous improvement.
Show precision and attention to detail in your work, consistently delivering high-quality results.
Possess a customer-first mindset and the ability to clearly explain technical details to diverse audiences.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI's Affirmative Action and Equal Employment Opportunity Policy Statement.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected informationtechnology systems and related data security obligations.
To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.
OpenAI Global Applicant Privacy Policy
At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
$35k-72k yearly est. Auto-Apply 60d+ ago
IT Help Desk Technician
IonQ 4.0
Information technology technician job in Bothell, WA
IonQ is developing the world's most powerful full-stack quantum computer based on trapped-ion technology. We are pushing past the limits of classical physics and current supercomputing technology to unlock a new era of computing. Quantum computing has the potential to impact every area of human society for the better. IonQ's computers will soon redefine industries like medicine, materials science, finance, artificial intelligence, machine learning, cryptography, and more. IonQ is at the forefront of this technological revolution.
We are looking for an IT Help Desk Technician. As an IT Help Desk Technician, you'll be part of a cross-functional team whose mission is to lead IonQ on its journey to build the world's best quantum computers to solve the world's most complex problems.
In this role, you will be responsible for receiving, prioritizing, documenting, and actively resolving end-user support. In addition, maintain industry-standard IT hardware, software, network, and mobile technology. The successful candidate will be self-motivated and driven, display excellent interpersonal skills and strong attention to detail, and thrive in a fast-paced, challenging environment.
Responsibilities:
Provide comprehensive IT support to over 1100 global users.
Perform one-on-one end-user problem resolution via phone, instant messaging, and in-person interactions.
Configure and deploy end-user desktop hardware, software, and peripherals.
Setup audio visual equipment for onsite meetings and earnings calls using Zoom.
Maintain, support and troubleshoot Neat Audio Visual equipment in offices.
Provide support to C-Level executives within Bothell and College Park Offices.
Train and continually support Tier I and II HelpDesk technicians.
Handle escalated complex or time-sensitive issues.
Provide hardware and application orientation and training sessions for new and existing IonQ employees when needed.
Provide comprehensive support for the user environment, including mobile device management, printing services, asset tracking, and daily workflow optimization.
Exhibit exceptional customer service and communication skills. Provide professional, empathetic assistance to address complex inquiries and ensure customer satisfaction.
Utilize advanced problem-solving and analytical abilities to make informed decisions for resolving complex technical issues and improving help desk operations.
Develop and maintain comprehensive technical documentation and processes for the team.
Maintain extensive knowledge of IT hardware and applications to provide comprehensive support and troubleshooting across diverse technologies.
Support Tier IV staff and IT Leadership as required.
Demonstrate high proficiency in incident, service, and change management.
You'd be a good fit with:
Bachelor's degree in IT or equivalent experience in end-user service desk support.
3+ years of IT experience in a similar role, working with ITSM tools (Jira).
An understanding of IDP and MDM concepts and application of these technologies in a modern IT environment.
Working with different manufacturers for warranty repair work (Dell, Boxx, Apple).
Extensive experience supporting current hardware, software, and technologies.
Experience supporting SAS applications and collaboration tools (Jira, Confluence, Slack, Zoom).
Proven ability to work in a collaborative, team-oriented environment.
Exceptional interpersonal skills include rapport building, active listening, and questioning.
You'd be a great fit with:
Understanding of SSH/RDP OS protocols and its use-cases
Strong written and verbal communication skills.
Strong experience in Linux, Windows and MacOS environments.
Proficient in Google Workplace application support.
Knowledge of endpoint security solutions like CrowdStrike.
Familiarity with virtualization and cloud environments is essential (Parallels and VMware).
A solid understanding of networking fundamentals (DNS, DHCP, TCP/IP) is required.
Excellent analytical and problem-solving skills with the ability to conduct research and root cause analysis.
Independent worker with strong motivation who can thrive in a team environment.
Ability to communicate effectively with both technical and non-technical audiences.
Strong organizational skills in a fast-paced environment.
Commitment to compliance and confidentiality.
Location: This role will be based on-site at our office in Bothell, WA.
Travel: Up to 30% domestic and/or International
Job ID: 1257
The approximate base salary range for this position is $99,782 - $130,641. The total compensation package includes base, bonus, and equity.
Compensation will vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Posted base salary figures are subject to change as new market data becomes available. Beyond base salary, total compensation includes a variable bonus and equity component and a range of benefit options found on our career site at ionq.co/jobs. Details of participation in these benefit plans will be provided when a candidate receives an offer of employment. Our US benefits include comprehensive medical, dental, and vision plans, matching 401K, unlimited PTO and paid holidays, parental/adoption leave, legal insurance, a home internet stipend, and pet insurance!
IonQ's HQ is located in College Park, Maryland, just outside of Washington DC. We are actively building out our recently opened manufacturing and production facility in Bothell, WA (near Seattle). Depending on the position, you may be required to be near one of our offices in College Park, Seattle, Toronto, Canada, and Basel, Switzerland. However, IonQ will expand into additional domestic and international geographies, so don't let this stop you from applying!
At IonQ, we believe in fair treatment, access, opportunity, and advancement for all while striving to identify and eliminate barriers. We empower employees to thrive by fostering a culture of autonomy, productivity, and respect. We are dedicated to creating an environment where individuals can feel welcomed, respected, supported, and valued.
We are committed to equity and justice. We welcome different voices and viewpoints and do not discriminate on the basis of race, religion, ancestry, physical and/or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, transgender status, age, sexual orientation, military or veteran status, or any other basis protected by law. We are proud to be an Equal Employment Opportunity employer.
US Technical Jobs. The position you are applying for will require access to technology that is subject to U.S. export control and government contract restrictions. Employment with IonQ is contingent on either verifying “U.S. Person” (e.g., U.S. citizen, U.S. national, U.S. permanent resident, or lawfully admitted into the U.S. as a refugee or granted asylum) status for export controls and government contracts work, obtaining any necessary license, and/or confirming the availability of a license exception under U.S. export controls. Please note that in the absence of confirming you are a U.S. Person for export control and government contracts work purposes, IonQ may choose not to apply for a license or decline to use a license exception (if available) for you to access export-controlled technology that may require authorization, and similarly, you may not qualify for government contracts work that requires U.S. Persons, and IonQ may decline to proceed with your application on those bases alone. Accordingly, we will have some additional questions regarding your immigration status that will be used for export control and compliance purposes, and the answers will be reviewed by compliance personnel to ensure compliance with federal law.
US Non-Technical Jobs. Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. Accordingly, we will have some additional questions regarding your immigration status that will be used for export control and compliance purposes, and the answers will be reviewed by compliance personnel to ensure compliance with federal law.
If you are interested in being a part of our team and mission, we encourage you to apply!
$99.8k-130.6k yearly Auto-Apply 3d ago
IT Project Technician
Dynamic Computing 4.1
Information technology technician job in Seattle, WA
Dynamic Computing is looking for an IT Project Technician!
Dynamic Computing is a leading Managed IT Service Provider to small companies located in the Puget Sound region and beyond. We're a small but growing company that is focused on being the premier Managed IT Service Provider in the Seattle area.
We're looking forward to adding a great new member to our team. Thanks in advance for your consideration.
Remote First: Dynamic Computing has adopted a remote first approach. We believe this to be a strategic advantage and continue to innovate on new ways technology can improve how we do business and help our clients. The IT project technician position will be primarily “in person” due to the nature of the position but have some flexibility options for remote work as schedule and workload permits.
What kind of person are we looking for?
Cutting Edge - As an IT service provider, we're focused on delivering the latest and greatest to our clients, while keeping their business objectives in the front of our minds. That means that we need you to learn all about new technologies, tools, and trends to keep our team and clients current.
Thirsty for Knowledge - Our clients have questions, and it's important that we give them great answers! We want you to be the Wikipedia of all things technology (complete with excellent peer review abilities to help your teammates grow their knowledge).
Customer Service Oriented - There will be a good amount of time spent both onsite in front of the client and over the phone troubleshooting issues remotely. You'll need to conduct yourself with professionalism and a flare that will keep the client requesting you to help them.
Network Infantry - At times, we'll be dropping you into an undocumented environment of hidden switches, ancient routers, and rogue access points with no weapons or maps to guide you. We need you to make sense of it all, document the details and get the rest of the team the information needed to support the site.
Project Whisperer - Completing projects and tasks comprehensively, under budget, and with great communication is your bread and butter. Clients love to keep efficient timelines and it excites you to be able to help from start to finish.
Checklist Master - 60% success rates just aren't going to cut it. You'll have a lot to keep track of, and getting the details organized, accurate, and consistently executed upon is critical. This job will need someone who enjoys managing lots of little things while focusing on preventing bigger problems.
Process and Preparation Ninja - You want things to go as planned, especially when you're in front of the customer. This requires more than just showing up with a box of new equipment. You've learned to think through the work you've been asked to do and find the pitfalls ahead of time. You're consistently evaluating the process, updating the steps and looking for ways to add value and cut out wasted time.
Calm, Cool, and Collected - You've got it - no matter what “it” is! Your ability to keep your client service and communication skills polished when challenging situations arise will be key to ensuring ongoing client satisfaction.
So what will I be doing every day?
Below is a list of the day-to-day areas of responsibility. You won't be responsible for all of them right from the outset - you'll be working with other members of our team and your responsibility will increase over time.
Independent Project Delivery- A project will be anything with a predefined scope, quote and budget. A large portion of this position is completing routine projects for our clients, including computer replacements, network equipment upgrades and new location setups. You'll work with the IT Project Manager or another senior project team member to become an expert at preparing, coordinating, and delivering on these projects and will continually improve our standards and best practices along the way.
Collaborative Project Work- Larger more complex projects include office moves, new client onboarding/audits, infrastructure overhauls, server migrations, large scale expansions, and cloud/3
rd
party software integrations. You'll act as a supporting resource for onsite and remote work on larger projects to help deliver them on time, under budget and with high customer satisfaction. You'll be tasked with equipment prep, user support, onsite assistance
Onsite Assistance and Coverage - We can do a lot remotely, but we still need to be ready to drive to a customer site when necessary. As one of our hybrid workers, you'll be tasked with onsite coverage outside of your own project work if other resources are not available. You may also be asked to assist remotely for any sites or customers you have unique knowledge based on recent work.
Customer/Client Service - This position is highly interactive with our clients and requires a positive and friendly attitude. You'll be responsible for dealing with all different types of people and businesses with varying knowledge levels and decision-making abilities regarding technology.
Documentation - We all know that our own internal filing systems make sense. To us. But unfortunately, they make no sense to anyone else. Which is why we have a wonderful, amazing, peer-reviewed, and internally created knowledge base! It's your job to create, edit, add, subtract, replace, and improve it every single day. That way when the next guy or gal has the same issue, they've got your best and brightest ideas on how to fix it all teed up and ready to go.
Continuing Education - We plan on making you learn. About a lot of stuff. All the time. Even when you don't want to. And you're going to have to get certified on it. And we'll pay you for doing it. It's a wonderful thing for someone who's looking to grow, and we won't settle for anything less than your best and brightest.
What are the requirements for this position?
Here is a list of our “must-haves” for the IT Project Manager:
Possesses a high level of integrity / honesty - In a small company, each team member relies on their team to complete their job effectively. Mistakes will always be made and are part of how we all grow. It's very important to us to ensure that those mistakes are recognized, admitted, and resolved as quickly as possible when they occur. We don't expect perfection but do expect honesty 100% of the time.
Knowledgeable - We are looking for someone that can hit the ground running and make an immediate impact to our project team's delivery. This requires some decent aptitude and experience working with technology, networking, and end user support. We will provide training and will make sure you have the support you need to succeed, but to be successful you'll need a strong foundation of technical knowledge.
Hard Working - We're a company that's growing, changing, and pushing the envelope every single day. We're going to expect you to work hard and focus on moving yourself forward. It'll be worth it. We promise.
Helpful - Always willing to assist others in a positive manner. We're a team. We want you to be an integral part of it. Which means we need you to help us, and we'll help you, and we'll all do it with smiles on our faces (at least most of the time).
Organized and Detailed - You're on a video call, your phone is ringing, you're taking notes and people are asking questions on instant message, not to mention you have an onsite starting in two hours with computers in the lab you still need to finish setting up. You also have multiple tickets and plethora of research browser tabs open on your screen. You'll need to be able to stay organized and funnel everything into the appropriate tickets, time entries, notes, and updated knowledge base articles, making not forgetting any steps.
3 years of applicable IT experience - preferably working for an MSP/IT Service Provider primarily handling customer facing tickets, projects, or escalations.
Experience administering firewalls, networking equipment and wireless systems
MCP, A+, and Network+ Certifications or equivalent for computer hardware troubleshooting, networking, and for the latest Windows desktop operating systems.
Educated - There are a few pre-requisites for a job at Dynamic Computing. One is that you got an education that will help support your career path. For this position, it means at least an AA or Technical degree in something that's at least kind of computer or IT related. If you've got a bachelor's degree, that's even better (unless it's in General Studies). Heck, we'll even take a master's degree (although we might not be able to afford you). If you've got a PhD, then we
definitely
can't afford you. Sorry.
What do I get for all my hard work?
Good question! Here's the scoop on this position:
Money - The compensation for this position is market competitive and will be dependent upon experience and expertise but we anticipate a base salary between 55-75k. After a few months, you'll be eligible for our bonus program, which gives you the opportunity to earn an additional 10% of your salary each quarter.
Time - We'd like 40 hours/week from you. It might be 45 some weeks, but hopefully not too often. We'll try our best not to have it hit 50. And you'll keep a roughly business hours schedule (We're open M-F 7:30am - 6:00pm. Typical start time is 8:30 am with some flexibility).
Medical - We pay 100% of your medical insurance! (We're not kidding). We'll also contribute to your HSA account, and we'd encourage you to do the same (not to mention that you get a tax break for doing so).
Disability - We also ensure all employees have both a short-term and long-term disability plan in place to make sure that you continue to receive income if you get hurt and are unable to work.
Retirement - We provide a Simple IRA retirement plan, matched dollar per dollar for up to the first 3% of your salary.
Paid holidays - You'll get paid for 9 holidays without even showing up to work! You'll get to pick either MLK or President's Day, choice of 4
th
of July or Juneteenth, plus Memorial Day, Labor Day, Thanksgiving Day & following Friday, two days at Christmas, and New Year's Day.
Additional PTO - You'll get about 16 additional paid personal days off per year that you can use if you're sick or for vacation.
Transportation Subsidy -You'll get an ORCA card or parking subsidy depending on how often you are projected to be in the office. The ORCA card entitles you to free transit on the bus, train, light rail and more that you can use to commute.
How do I apply?
Please submit your resume and cover letter through the job board. You can also see all of the positions currently available on our website. No phone calls or recruiters please. If you're serious about this job, please tell us "why" you're the person we're looking for. We're looking forward to learning more about you!
Please be advised that a background check will be required for well qualified candidates during the hiring process as well as on a recurring basis if selected.
Thanks for taking the time to read our novel of a job posting. We hope you are as excited about this opportunity as we are!
$46k-81k yearly est. 31d ago
IT Help Desk Technician - Corporate
Charlie's Produce 4.5
Information technology technician job in Seattle, WA
Charlie's Produce - Who We Are
Charlie's Produce is a privately owned wholesale produce company. We are the largest privately owned produce wholesaler on the West Coast, and we are growing. The secret to our success in this industry is PEOPLE! We strive to hire the best and we reward them with a working environment that fosters loyalty, stability, innovation, and growth. Charlie's was founded in quality, and we are proud that it is still our focus.
With a team of dedicated people who are passionate about food, supply chain, and their community we are looking for like minded individuals to help further our goal to enhance our communities through quality produce.
What we offer:
An amazing company culture!
Medical/Dental/Vision on the first of the month following hire.
ESOP (Profit Sharing) and 401(k).
Paid vacations, paid holidays.
Pre-tax commuter benefits, and onsite parking.
Coverage under State Sick Leave.
100% Prepaid College Tuition for employees and their dependents.
Employee assistance program (EAP).
Additional Compensation Details:
$25- $30/hour
Potential 90-day performance-based raise
Yearly review with possibility of increase based on performance and tenure
Job Description
The Role
We are looking for a skilled person to provide reliable, skilled, and thorough technical assistance on computer systems. This role requires a strong understanding of various IT systems, hardware, software, and network troubleshooting. The right person will not be afraid to hop on the phone or interface in person, depending on the need, with our in-house employees to resolve or escalate their needs accordingly.
Success in this role will require strong customer service skills, good technical knowledge, and clear communication to effectively understand the problem and explain its solution.
Essential Responsibilities Include, but Are Not Limited To:
Serve as the first point of contact for internal customers seeking technical assistance via phone, email, and computer chat
Provide advanced troubleshooting and technical support for hardware, software, and network-related issues
Perform remote and physical troubleshooting through diagnostic techniques and by asking pertinent questions
Determine the best solutions based on the issue
Walk the internal customer through the problem-solving process while practicing patience and courtesy
Assist end-users by answering questions and guiding them through the problem-solving process, ensuring excellent customer service and clear communication
Escalate any unresolved issues to the correct team member as necessary
Provide accurate information on IT products or services as requested or refer the request to the proper team member
Record events and problems and their resolution in logs
Escalate reoccurring issues found based on the incident logs to the correct team member
Follow-up and update internal customer with the status of their request if needed
Pass on any feedback or suggestions by internal customers to the appropriate team member or manager
Identify and suggest possible improvements on procedures and processes
Manage Help Desk tickets in a timely and courteous manner
Perform follow-up customer service to ensure issues are fully resolved
Ability to lift and move computer equipment up to 50 lbs
Will require on-call support and occasional after-hours work to resolve critical issues
Qualifications
Required Skills and Experience
Associate's degree in InformationTechnology, Computer Science, or a related field; or equivalent work experience
Working knowledge of Office 365 products and how to resolve issues
Good understanding of computer systems, mobile devices and Windows OS
Experience with hardware installs
Ability to diagnose and resolve basic to high level technical issues
Excellent communication skills, both written and verbal
A high level of emotional intelligence
Stellar customer service skills
Detail oriented with the ability to make detailed notes on tickets
Highly organized with the ability to prioritize
A high level of phone etiquette
CompTIA A+, Network+, or equivalent certifications are preferred
Strong understanding of networking concepts, including TCP/IP, DNS, DHCP, VPN and Active Directory
Preferred Skills and Experience
Experience as a help desk technician or other customer support role within an IT department
Experience working with a ticketing system (e.g., ServiceDesk, ServiceNow, Jira)
IBM iSeries (AS400) experience
Additional Information
All your information will be kept confidential according to EEO guidelines.
This is a safety-sensitive position.
This employer participates in E-Verify and will provide the Social Security Administration and if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
We do not provide H1-B sponsorships at this time.
Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors, including but not limited to, the individual's qualifications, experience, knowledge, skills, and abilities as well as physical work location within the state
.
For additional protected privacy information please visit: Privacy Policy | Charlie's Produce (charliesproduce.com)
Charlie's Produce is an Equal Opportunity Employer
Visit our Employment Page for more details or to view our privacy center: ****************************************
Recruiters - DO NOT CONTACT!
$25-30 hourly 20d ago
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
U.S. Navy 4.0
Information technology technician job in Bremerton, WA
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$64k-94k yearly est. 20d ago
IT Technician I
Altasciences Co
Information technology technician job in Everett, WA
Your New Company! At Altasciences we all move in unison to assist and work in the discovery, development, and manufacturing of new drug therapies to get them faster to people who need them. No matter your role, we all play an important part and you will have a significant impact on the health and well-being of people across the globe. By living our values of Employee Development, Customer Focus, Quality and Excellence, Respect and Integrity, we look to foster a passionate and collaborative work environment and we are looking for talented and enthusiastic people, like you, to join our growing team! Whether you're a recent college graduate or seeking your next career opportunity, it's time to discover your future at Altasciences.
We are better together and together We Are Altasciences.
About the Role
The IT Technician I is responsible for providing first level support to Altasciences' users in their usage of the tools provided by the Altasciences IT department such as computers, telephones, software, laptops, mobile phones, etc. The IT Technician I responds to and tracks user requests and solutions via an automated Helpdesk System.
What You'll Do Here
The computer technician provides accurate and creative solutions to user problems;
Enhance and develop quality support methods and communication skills through coaching feedback;
Assist in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction;
Research, resolve, and respond to questions received via phone calls, emails in a timely manner;
Participate in team projects that enhance the quality or efficiency of Helpdesk support;
Through the Helpdesk system, log calls and document the issue, the communication and the solution of the incident;
To identify recurrent problems, and help users to resolve them;
To troubleshooting problems encountered by staff members, user account, email and user profiles creation / management;
To prepare computers, following the procedure in place for delivery to employees, loading them with the appropriate software and operating system;
To suggest improvements and upgrades to hardware and software;
To write training manuals and or train user in the proper use of hardware and software;
What You'll Need to Succeed
Ideally a College degree in an IT-related program. Pertinent experience may be considered in lieu.
Demonstrated technical skills, with the ability to learn new equipment and procedures quickly.
Excellent customer service skills.
Excellent organizational and time-management skills.
Excellent diagnostic and problem-solving skills.
Ability to effectively prioritize tasks.
Able to work independently under tight deadlines and as part of a team
Software and technology:
Basic to Intermediate knowledge in the configuration/installation/troubleshooting of Windows 7, 10, 11
Basic to Intermediate knowledge of Cisco phone systems
Basic to Intermediate knowledge of Office 365 administration
Basic to Intermediate knowledge in PC, laptop and portable hardware troubleshooting;
Basic to Intermediate knowledge in printers, protocols DHCP, DNS, TCP/IP, Active Directory, Terminal Services, Workspace ONE Mobile Device Management, Windows Deployment Services WDS, Antivirus software;
Basic to intermediate knowledge in mobile smartphones, iPhone, Android, Blackberry;
Basic knowledge in VPN, Windows Server.
What We Offer
The hourly range estimated for this position is $22.17 - $31.03. Please note they vary within the range based on factors including, but not limited to, prior relevant experience, skills, education, certification, location as well as internal equity and market data.
Altasciences offers a wide variety of benefits to help our employees live healthy and fulfilling lives both at and outside of work.
Altasciences' Benefits Package Includes
Health/Dental/Vision Insurance Plans
401(k)/RRSP with Employer Match
Paid Vacation and Holidays
Paid Sick and Bereavement Leave
Employee Assistance & Telehealth Programs
Altasciences' Incentive Programs Include
Training & Development Programs
Employee Referral Bonus Program
#LI-AN1
MOVING IN UNISON TO DELIVER A BIG IMPACT WITH A PERSONAL TOUCH
Altasciences is an equal opportunity employer committed to diversity and inclusion. Our goal is to attract, develop and retain highly talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability or any other protected grounds under applicable legislation. Reasonable accommodations for persons with disabilities during the recruitment process are available upon request. Join us at Altasciences!
$22.2-31 hourly Auto-Apply 13d ago
Multiple IT Positions (Java, JS, BI Analyst, SDET, Tech PM, Full-Stack Web, UI/UX, C#, .NET)
Solutions Resource 3.6
Information technology technician job in Bellevue, WA
Solutions Resource is an IT service provider based in Bellevue, WA. The staffing branch of the company sources IT professionals and connects them with Contract or Full-time opportunities at Organizations (Corporation/Gov Agency) in the state of WA.
Job Description
We are now seeking candidates in one or more of the following fields:
Java Developer
JavaScript Developer
Business/BI Analyst
SDET / Tester
Technical Project Manager
Full-Stack Web Developer
UI/UX Designer
Visual Designer
C# Developer
.NET Developer
Please submit your resume and we will keep you posted if we have any available position that matches your background and interest.
Qualifications
Currently in the state of WA
Have working experiences in the field of interest
Please make sure you list all the technical skills/languages that you are familiar with
Contact information must be found on the resume
Additional Information
Contract/Full-time
$30k-63k yearly est. 1d ago
Biomedical Technician/Equipment Support Specialist
Veterans Engineering
Information technology technician job in Seattle, WA
Veterans Engineering is seeking a dedicated and skilled Biomedical Technician/Equipment Support Specialist II to join our growing team in the Management Consulting industry. In this role, you will leverage your technical knowledge and hands-on experience to support biomedical equipment and systems across various healthcare environments. You will be responsible for the installation, maintenance, and repair of complex medical devices, ensuring they operate safely and efficiently to improve patient care. Our ideal candidate is an innovative problem solver with a strong understanding of biomedical technology, capable of working both independently and collaboratively within a team. You will play a crucial role in training healthcare staff on the proper use of equipment while maintaining compliance with FDA regulations and industry standards. As part of our commitment to supporting veterans and their families, we value diversity and inclusivity within our workforce, and we encourage candidates with a military background to apply. This position offers competitive compensation, benefits, and opportunities for growth within our expanding organization.
Responsibilities
Install, calibrate, and maintain biomedical equipment to ensure optimal performance.
Perform routine inspections, diagnostics, and preventive maintenance on a variety of medical devices.
Troubleshoot and repair equipment failures, documenting issues and resolutions for compliance purposes.
Provide technical support to healthcare staff, offering training and guidance on proper equipment usage.
Ensure all biomedical equipment meets safety standards and regulations set by the FDA and other governing bodies.
Maintain accurate records of maintenance activities and service reports in adherence to healthcare facility quality assurance measures.
Collaborate with cross-functional teams to implement new technologies and improve equipment performance across the organization.
Requirements
A two-year associate degree or higher in an applied science or equivalent military training.
Demonstrated competency to perform operational verification procedures, planned maintenance, and repair service on various medical equipment.
Understanding of regulatory agencies' requirements, industry regulatory requirements and International Standard Organization standards.
Familiarity with the setup and application of test equipment.
Ability to read, analyze, and interpret technical literature, schematics, and drawings.
A minimum of two years of hospital or healthcare experience performing medical equipment maintenance.
Travel Requirements
Travel to client locations is required for this position and may vary based on project needs.
EEO Statement
Veterans Engineering is committed to fostering a workplace rooted in excellence, integrity, and equal opportunity for all. We adhere to merit-based hiring practices, ensuring that all employment decisions are made based on qualifications, skills, and ability to perform the job, without preference or consideration of factors unrelated to job performance.
As an Equal Opportunity Employer, Veterans Engineering complies with all applicable federal, state, and local employment laws.
We are proud to support our nation's veterans and military families, providing career opportunities that honor their service and experience.
Equal Opportunity Employer/Veterans/Disabled
U.S. Work Authorization
Applicants must be U.S. citizens or currently authorized to work in the United States on a full-time basis. This position supports a federal government contract and requires the ability to obtain and maintain a Public Trust or Suitability Determination, depending on the agency's background investigation requirements. Sponsorship is not available.
$38k-66k yearly est. Auto-Apply 60d+ ago
IT Help Desk Technician - Corporate
Coke Farm 3.7
Information technology technician job in Seattle, WA
Charlie's Produce - Who We Are Charlie's Produce is a privately owned wholesale produce company. We are the largest privately owned produce wholesaler on the West Coast, and we are growing. The secret to our success in this industry is PEOPLE! We strive to hire the best and we reward them with a working environment that fosters loyalty, stability, innovation, and growth. Charlie's was founded in quality, and we are proud that it is still our focus.
With a team of dedicated people who are passionate about food, supply chain, and their community we are looking for like minded individuals to help further our goal to enhance our communities through quality produce.
What we offer:
An amazing company culture!
Medical/Dental/Vision on the first of the month following hire.
ESOP (Profit Sharing) and 401(k).
Paid vacations, paid holidays.
Pre-tax commuter benefits, and onsite parking.
Coverage under State Sick Leave.
100% Prepaid College Tuition for employees and their dependents.
Employee assistance program (EAP).
Additional Compensation Details:
$25- $30/hour
Potential 90-day performance-based raise
Yearly review with possibility of increase based on performance and tenure
Job Description
The Role
We are looking for a skilled person to provide reliable, skilled, and thorough technical assistance on computer systems. This role requires a strong understanding of various IT systems, hardware, software, and network troubleshooting. The right person will not be afraid to hop on the phone or interface in person, depending on the need, with our in-house employees to resolve or escalate their needs accordingly.
Success in this role will require strong customer service skills, good technical knowledge, and clear communication to effectively understand the problem and explain its solution.
Essential Responsibilities Include, but Are Not Limited To:
Serve as the first point of contact for internal customers seeking technical assistance via phone, email, and computer chat
Provide advanced troubleshooting and technical support for hardware, software, and network-related issues
Perform remote and physical troubleshooting through diagnostic techniques and by asking pertinent questions
Determine the best solutions based on the issue
Walk the internal customer through the problem-solving process while practicing patience and courtesy
Assist end-users by answering questions and guiding them through the problem-solving process, ensuring excellent customer service and clear communication
Escalate any unresolved issues to the correct team member as necessary
Provide accurate information on IT products or services as requested or refer the request to the proper team member
Record events and problems and their resolution in logs
Escalate reoccurring issues found based on the incident logs to the correct team member
Follow-up and update internal customer with the status of their request if needed
Pass on any feedback or suggestions by internal customers to the appropriate team member or manager
Identify and suggest possible improvements on procedures and processes
Manage Help Desk tickets in a timely and courteous manner
Perform follow-up customer service to ensure issues are fully resolved
Ability to lift and move computer equipment up to 50 lbs
Will require on-call support and occasional after-hours work to resolve critical issues
Qualifications
Required Skills and Experience
Associate's degree in InformationTechnology, Computer Science, or a related field; or equivalent work experience
Working knowledge of Office 365 products and how to resolve issues
Good understanding of computer systems, mobile devices and Windows OS
Experience with hardware installs
Ability to diagnose and resolve basic to high level technical issues
Excellent communication skills, both written and verbal
A high level of emotional intelligence
Stellar customer service skills
Detail oriented with the ability to make detailed notes on tickets
Highly organized with the ability to prioritize
A high level of phone etiquette
CompTIA A+, Network+, or equivalent certifications are preferred
Strong understanding of networking concepts, including TCP/IP, DNS, DHCP, VPN and Active Directory
Preferred Skills and Experience
Experience as a help desk technician or other customer support role within an IT department
Experience working with a ticketing system (e.g., ServiceDesk, ServiceNow, Jira)
IBM iSeries (AS400) experience
Additional Information
All your information will be kept confidential according to EEO guidelines.
This is a safety-sensitive position.
This employer participates in E-Verify and will provide the Social Security Administration and if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
We do not provide H1-B sponsorships at this time.
Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors, including but not limited to, the individual's qualifications, experience, knowledge, skills, and abilities as well as physical work location within the state
.
For additional protected privacy information please visit:
Privacy Policy | Charlie's Produce (charliesproduce.com)
Charlie's Produce is an Equal Opportunity Employer
Visit our Employment Page for more details or to view our privacy center:
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Recruiters - DO NOT CONTACT!
$25-30 hourly 1d ago
Help Desk Technician
Kelley Create
Information technology technician job in Bothell, WA
Kelley Create is a dynamic and innovative business technology company dedicated to helping our partners grow their businesses while supporting the wild success of our co-workers and ourselves. We pride ourselves on delivering exceptional customer service and are committed to driving growth and success in our industry.
Summary
The Help Desk Technician is primarily responsible for providing helpdesk support for client end users, which may include onsite or remote diagnosis and repair, performing planned system maintenance on client networks, and troubleshooting support requests and systems analysis, including consulting with users, to determine hardware, software, or system functional specifications. Hardware may include workstations, printers, servers, firewalls, switches, and phones. Support requests may entail tier I/II issues related to active directory management, line of business applications, routing/switching, server and network hardware, or their associated services and roles.
Essential functions of the job
Provide IT support relating to technical issues involving Microsoft's core business applications and operating systems
Support of disaster recovery solutions
Provide basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
Provide basic remote access solution implementation and support: VPN, Terminal Services, and Citrix
Monitor remote monitoring and management system alerts and notifications; respond accordingly through service tickets.
Perform system documentation maintenance and review in ConnectWise
Respond to queries professionally, timely and accurately. Communicate with customers as required including keeping them informed of incident progress or notifying them of impending changes or agreed outages.
Improve customer service, perception, and satisfaction
Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource to be resolved quickly and efficiently
Escalate service requests that require engineer-level support
Enter time and expenses in ConnectWise according to company procedures
Complete assigned training materials and blueprints on the ConnectWise University
Work through project tickets and phases in ConnectWise as assigned by a Project Manager
Enter all work as service or project tickets into ConnectWise
Maintain positive, cooperative, and team-oriented relationships with co-workers, supervisors, managers and others you come into contact with through your job.
Other duties as assigned.
Competencies:
To perform the job successfully, an individual must demonstrate the following competencies to perform the essential functions of this position.
Customer Focus: The individual needs to demonstrate understanding and compassion for concerns and issues. The individual should promptly address customer inquiries and complaints and go above and beyond to ensure customer satisfaction.
Communication Skills-Clearly and effectively communicate with customers and team members. Writes concise, clear, and professional emails and messages. Pays full attention to customers, understands their needs, and responds appropriately.
Problem-Solving Skills: The individual identifies the root cause of customer issues and develops effective solutions. They think outside the box to resolve customer problems and improve service. They make sound decisions quickly to address customer needs and issues.
Time Management: The individual effectively prioritizes tasks to manage multiple customer inquiries and issues. Completes tasks.
Adaptability-The individual adapts to changing customer needs, policies, and technologies. Remains calm and effective under pressure during high-volume periods. Quickly learn new procedures and systems as required.
Skills and abilities
Ability and desire to provide exceptional customer service
Ability to act with a sense of urgency while paying attention to detail
Ability to multi-task effectively and thrive in a fast-paced environment
Ability to communicate in a positive, effective, and efficient manner
Ability to work independently and as part of a team
Ability to prepare, organize, and present information to groups of people
Ability to match solutions to prospective client needs
Ability to work after-hours and on-call shifts
Technical skillset in hardware setup and troubleshooting
Technical skillset in Windows operating systems: Windows (XP,7,8,10) Windows Server (SBS,2008 R2,2012, etc.)
Proficient with typing, use of Microsoft Office Applications, and the Internet
Qualifications:
Minimum of one (1) year of experience in an IT bench, support, or consulting role
Minimum of one (1) year of experience with Microsoft Exchange & Microsoft Active Directory
Minimum of one (1) year of experience with LAN and WAN configuration, setup, and troubleshooting
Minimum of one (1) year of experience providing excellent exceptional service directly to end users
A BA/BS in related field is preferred
One or more of the following industry certifications Net+, MCSA/E, MOS, CCNA, are preferred
Must have reliable transportation
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Language Skills:
Read and interpret documents such as safety rules, invoices, SOP, and instructions; write routine reports and correspondence. Effectively present information in one-on-one situations and small group situations to customers or vendors, and other employees.
Math Skills:
Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; compute rate, ratio, and percent and draw and interpret bar graphs.
Reasoning Ability:
Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; to deal with problems involving several concrete variables in standardized situations. Identifies problems, gathers information, and offers solutions.
Computer Skills
Proficiency with Microsoft Word, Excel, and Outlook is required. Proficiency with email is required.
Physical requirements essential to perform the duties of the job
Frequently communicates with co-workers, customers, and vendors in person, on the telephone, and the computer to aid
Frequently operates a motor vehicle while traveling to client site
Frequently exposed to outside elements when traveling to client site
Frequently sits and/or stands for long periods
Frequently uses the computer with fingers and hands for documentation, research, and troubleshooting
Frequently work in a well-lit, tempered room
Frequently views the computer to perform duties
Frequently bends, stoops, kneels, or climbs when installing or moving computers, monitors, servers, etc.
Occasionally lifts objects such as office supplies, computers, monitors, and servers that can weigh up to 50 pounds
While performing the duties of this job, the employee is regularly required to sit for long periods. The employee is also frequently required to talk and hear on the telephone and in person with individuals and groups. The employee must be able to reach with hands and arms. Type frequently throughout the day. Vision is required as the incumbent is required to read and respond to documents in hard copy and electronic form.
Competitive Benefits Package Include:
Medical Insurance
Dental/Vision Insurance
Life Insurance
Flexible Spending Account Options
Supplemental insurance
401K with company match
Profit Sharing upon goal attainment
Paid Time Off
Paid Holidays
Ongoing training opportunities
Must have reliable transportation and pass pre-employment screening.
Equal Opportunity Employer
Kelley Create is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or veteran status. In addition to federal law requirements, Kelley Create complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
$37k-66k yearly est. Auto-Apply 12d ago
IT Specialist (System Administration)
Department of Defense
Information technology technician job in Tacoma, WA
Apply IT Specialist (System Administration) Department of Defense Military Treatment Facilities under DHA DHA, Madigan Army Medical Center, Directorate of Clinical Support, Department of Radiology Apply Print Share * * * * Save * This job is open to
* Requirements
* How you will be evaluated
* Required documents
* How to apply
Summary
About the Position: This position is with the Madigan Army Medical Center - MAMC, at JBLM, WA.
Summary
About the Position: This position is with the Madigan Army Medical Center - MAMC, at JBLM, WA.
Overview
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Accepting applications
Open & closing dates
01/14/2026 to 01/26/2026
Salary $100,602 to - $130,786 per year Pay scale & grade GS 12
Location
1 vacancy in the following location:
Tacoma, WA
Remote job No Telework eligible No Travel Required Occasional travel - You may be expected to travel for this position. Relocation expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Competitive
Promotion potential
None
Job family (Series)
* 2210 InformationTechnology Management
Supervisory status No Security clearance Not Required Drug test No Position sensitivity and risk Non-sensitive (NS)/Low Risk
Trust determination process
* Suitability/Fitness
Financial disclosure No Bargaining unit status Yes
Announcement number HSJG-26-12859056-MP Control number 854342300
This job is open to
Help
Federal employees - Competitive service
Current federal employees whose agencies follow the U.S. Office of Personnel Management's hiring rules and pay scales.
Career transition (CTAP, ICTAP, RPL)
Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants.
Land and base management
Current or former employees of a base management agency.
Veterans
Veterans of the U.S. Armed Forces or a spouse, widow, widower or parent of a veteran, who may be eligible for derived preference
Military spouses
Military spouses of active duty service members or whose spouse is 100 percent disabled or died on active duty.
Individuals with disabilities
Individuals who are eligible under Schedule A.
Clarification from the agency
See "Who May Apply" in the "Qualification" section for more information on who is eligible to apply for this position.
Duties
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* Operational focus on the operations and maintenance of the clinical servers and automated support systems, capabilities of automatic data processing (ADP) equipment, and software.
* Test upgrade and change packages to assess system reliability and data integrity prior to operational implementation.
* Plan, implement and maintain installations of collaboration and Knowledge Management (KM) software systems (i.e. Microsoft SharePoint.
* Work with functional representatives to identify work processes and technical requirements, ensuring that all customer conditions are met to produce a functional and desired informationtechnology product.
Requirements
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Conditions of employment
* Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
* Position requires travel to other duty locations approximately 5% of the time.
* Incumbent must meet certification requirements of DoD 8570.01-M within 6 months of employment.
* This position is identified as Mission Essential which may require the incumbent to work or remain at work during an emergency situation or when inclement weather has curtailed operations.
* Position may require the incumbent to be placed in an ON CALL/STANDBY duty status.
Qualifications
Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected.
* 30 Percent or More Disabled Veterans
* Current Civilian Employees of the Defense Health Agency (DHA)
* Current Permanent Department of Defense (DoD) Civilian Employee
* Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel Workforce
* Interagency Career Transition Assistance Plan
* Land Management Workforce Flexibility Act
* Military Spouses, under Executive Order (E.O.) 13473
* Non-Appropriated Fund Instrumentality (NAFI)
* Non-Department of Defense (DoD) Transfer
* Office of Personnel Management (OPM) Interchange Agreement Eligible
* Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible
* Priority Placement Program, DoD Military Spouse Preference (MSP) Eligible
* Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement
* Priority Placement Program, DoD Retained Grade Preference Eligible
* Reinstatement
* Veterans Employment Opportunity Act (VEOA) of 1998
In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.
SPECIALIZED EXPERIENCE is described as: One year of specialized experience equivalent to the GS-11 grade level in the Federal service which includes providing customer support on installing software/hardware on computers and/or servers; troubleshooting or repairing informationtechnology systems and related components. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-11).
Experience: Applicants must possess experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) demonstrating each of the four competencies, as defined:
(1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of experience demonstrating this competency include: completing work that sometimes requires editing by others or requires review prior to completion.
(2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of experience demonstrating this competency include: resolving simple and routine problems, questions or complaints; asking appropriate questions to clarify information about issues, escalating non-routine issues to the appropriate individual, team, or organizational group; and responding to inquiries in a timely manner and keeping customers informed of status and status changes.
(3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of experience demonstrating this competency include: providing answers to routine inquiries in a clear, concise, and organized manner; actively listening to others, paying attention to verbal and non-verbal cues and listening for misunderstanding and misinterpretation.
(4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of experience demonstrating this competency include: making routine decisions independently, where there is a standard process; identifying problems or inefficiencies in work processes and activities and recommending solutions; recognizing situations when further guidance is needed from senior colleagues or supervisors.
You will be evaluated on the basis of your level of competency in the following areas:
* Accountability
* Attention to Detail
* Customer Service
* Decision Making
* Flexibility
* Influencing/Negotiating
* Integrity/Honesty
* Interpersonal Skills
* Learning
* Reading Comprehension
* Reasoning
* Self-Management
* Stress Tolerance
* Teamwork
Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-11).
Education
Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.
Additional information
* Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration.
* You will be required to provide proof of U.S. Citizenship.
* One year trial/probationary period may be required.
* Direct Deposit of Pay is required.
* Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
* Advanced In-hire (offered to new Federal employees only) or relocation incentives MAY be authorized for highly qualified candidates.
* You may claim military spouse preference (MSP).
* If an MSP applicant is determined best qualified and selected, placement must be at the full performance level for priority consideration.
* Salary includes applicable locality pay or Local Market Supplement.
* If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application..
* Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest.
Expand Hide additional information
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.
If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position.
You may claim Military Spouse preference.
Military Spouse Preference (MSP) applicants will receive preference consideration and will be placed (if selected) at the highest grade for which they have applied and are determined best qualified, up to and including the full performance level.
You may claim Priority Placement Program (PPP) preference.
DoD Priority Placement Program (PPP) Applicants will receive preference consideration at the full-performance grade level only.
Only MSP/PPP applicants currently occupying a formal training program position are entitled to exercise their priority status.
Interagency Career Transition Assistance Program (ICTAP). If you are a Federal employee in the competitive service and your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority for this position. To receive selection priority, you must: (1) meet ICTAP eligibility criteria (2) be rated well-qualified for the position and; (3) submit the appropriate documentation to support your ICTAP eligibility. To be considered well-qualified and receive selection priority applicants must satisfy all qualification requirements for the position and receive a score of 90 or above. Additional information about the program is on OPM's Career Transition Resources website.
Benefits
Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required documents
Required Documents
Help
The documents you are required to submit vary based on the authority you are using to apply (i.e., applying as a veteran, applying as a current permanent Federal employee, applying as a reinstatement, etc). Please review the following links to see which documents you need to provide to prove your eligibility to apply: Applicant Checklist for Internal/MP Announcements (DoD)
As described above, your complete application includes your resume, your responses to the online questionnaire, and documents which prove your eligibility to apply. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.
1. Your resume:
* Your resume must be two pages or less and must support the specialized experience described in this announcement. Resumes exceeding two pages will be removed from consideration.
* For each relevant work experience, make sure you include the employer's name, job title, start and end dates (include month and year), for qualifications purposes, the number of hours worked per week, and a brief description that show you can perform the tasks at the required level listed in the job announcement. If your resume does not contain this information, your application may be marked as incomplete, and you may not receive consideration for this position.
* Use plain language. Avoid using acronyms and terms that are not easily understood. The hiring agency will not make assumptions about what's in your resume.
* If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations, and you may not be considered for this vacancy.
* For additional information, to include formatting tips, see: What to include in your resume.
2. Other supporting documents:
* Cover Letter, optional
* Most recent Performance Appraisal, if applicable
* Proof of Eligibility to Apply: Your application must include the documents which prove you are eligible to apply for the vacancy. The Proof of Eligibility document describes authorities commonly used in merit promotion recruitment and what document(s) are required to prove you meet the requirements of the authority. You must meet the requirements of at least one of the authorities listed in the Who May Apply section above to receive further consideration.
* Time-in-grade documentation: If you are applying for a higher grade and your SF-50 has an effective date within the past year, it may not clearly demonstrate you meet the one year time-in-grade requirement so you will need to provide an SF-50 which clearly demonstrates you meet the time-in-grade requirements (examples of appropriate SF-50s include Promotions, Within-grade Grade/Range Increases, and SF-50s with an effective date more than one year old).
NOTE: Documents submitted as part of the application package, to include supplemental documents, may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
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To apply for this position, you must complete the online questionnaire and submit the documentation specified in the Required Documents section below.
The complete application package must be submitted by 11:59 PM (EST) on 01/26/2026to receive consideration.
* To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application (**********************************************************
* Follow the prompts to select your resume and/or other supporting documents to be included with your application package. As a reminder, your resume must be two pages or less and must support the specialized experience described in this announcement. Resumes exceeding two pages will be removed from consideration. For additional information, refer to the 'Required Documents' section.
* You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
* After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
* You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application. Your resume selected in USAJOBS will be included, but you must re-select other documents from your USAJOBS account or your application may be incomplete.
* It is your responsibility to verify that your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.
* Additional information on how to complete the online application process and submit your online application may be found on the USA Staffing Applicant Resource Center.
To verify the status of your application, log into your USAJOBS account (****************************************************** all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: ***************************************************
Agency contact information
Army Applicant Help Desk
Website ************************************************* Address JT-DD83DE INDO PAC DHN - MADIGAN
DO NOT MAIL
Joint Base Lewis McChord, WA 98431
US
Next steps
If you provided an email address, you will receive an email message acknowledging receipt of your application. Your application package will be used to determine your eligibility, qualifications, and quality ranking for this position. If you are determined to be ineligible or not qualified, your application will receive no further consideration.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Criminal history inquiries Equal Employment Opportunity (EEO) Policy
Financial suitability New employee probationary period
Privacy Act Reasonable accommodation policy
Selective Service Signature and false statements
Social security number request
Required Documents
Help
The documents you are required to submit vary based on the authority you are using to apply (i.e., applying as a veteran, applying as a current permanent Federal employee, applying as a reinstatement, etc). Please review the following links to see which documents you need to provide to prove your eligibility to apply: Applicant Checklist for Internal/MP Announcements (DoD)
As described above, your complete application includes your resume, your responses to the online questionnaire, and documents which prove your eligibility to apply. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.
1. Your resume:
* Your resume must be two pages or less and must support the specialized experience described in this announcement. Resumes exceeding two pages will be removed from consideration.
* For each relevant work experience, make sure you include the employer's name, job title, start and end dates (include month and year), for qualifications purposes, the number of hours worked per week, and a brief description that show you can perform the tasks at the required level listed in the job announcement. If your resume does not contain this information, your application may be marked as incomplete, and you may not receive consideration for this position.
* Use plain language. Avoid using acronyms and terms that are not easily understood. The hiring agency will not make assumptions about what's in your resume.
* If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations, and you may not be considered for this vacancy.
* For additional information, to include formatting tips, see: What to include in your resume.
2. Other supporting documents:
* Cover Letter, optional
* Most recent Performance Appraisal, if applicable
* Proof of Eligibility to Apply: Your application must include the documents which prove you are eligible to apply for the vacancy. The Proof of Eligibility document describes authorities commonly used in merit promotion recruitment and what document(s) are required to prove you meet the requirements of the authority. You must meet the requirements of at least one of the authorities listed in the Who May Apply section above to receive further consideration.
* Time-in-grade documentation: If you are applying for a higher grade and your SF-50 has an effective date within the past year, it may not clearly demonstrate you meet the one year time-in-grade requirement so you will need to provide an SF-50 which clearly demonstrates you meet the time-in-grade requirements (examples of appropriate SF-50s include Promotions, Within-grade Grade/Range Increases, and SF-50s with an effective date more than one year old).
NOTE: Documents submitted as part of the application package, to include supplemental documents, may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
$100.6k-130.8k yearly 3d ago
Learn more about information technology technician jobs
How much does an information technology technician earn in Shoreline, WA?
The average information technology technician in Shoreline, WA earns between $23,000 and $83,000 annually. This compares to the national average information technology technician range of $28,000 to $83,000.
Average information technology technician salary in Shoreline, WA
$44,000
What are the biggest employers of Information Technology Technicians in Shoreline, WA?
The biggest employers of Information Technology Technicians in Shoreline, WA are:
Dynamic Computing Services
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