Information technology technician jobs in Smyrna, GA - 1,512 jobs

TekStream Solutions is seeking a Laptop Configuration Technician with experience supporting customers with both Mac and Windows devices. This is an on-site, contract opportunity with a duration of 12 months. This team provides advanced technical support to end-users, creating knowledge documentation, and resolving issues with Windows and MacOS Computers. Job Responsibilities: Image and configure Mac and Windows devices, preparing them for delivery to staff on-campus or shipping them to a remote location Receive and perform diagnostics on returned devices for repair, diagnosis, or retirement based on business needs Monitor and respond to device configuration requests through IT Service Management system, fulfilling requests with excellent documentation and notification to end users Assist in organizing and staging laptops, chargers, adapters, documentation, and other necessary items in preparation for large-scale new hire classes of up to 70 individuals Qualifications: 5+ years Windows and Mac device configuration experience 5+ years experience supporting Mac and Windows endpoints Excellence in organizing workspace and tasks to ensure multiple devices can be configured in tandem, while limiting mis-configurations Ability to follow complex processes consistently, and provide effective feedback for challenges as they arise Certification (such as Apple, Microsoft, or CompTIA) preferred Interested and qualified candidates please apply here or send resume directly to **************************.

DP World in Fairburn, GA is looking for a sharp, resourceful, and customer-focused Technical Support Specialist who's ready to be the go-to expert for all things tech. In this role, you'll be the front line of technical support, helping employees troubleshoot hardware, software, and system issues to keep our operation running at full speed. You'll diagnose problems, implement solutions, support system upgrades, and partner with teams across the site to ensure technology is working seamlessly every day. If you enjoy problem-solving, communicating with all levels of the business, and turning complex tech issues into smooth, simple solutions - this is your perfect fit. This is your chance to step into a critical role where your expertise keeps the workflow moving, empowers employees, and strengthens the entire operation. Bring your technical skills, your curiosity, and your drive - we're ready for you. About the Role How you will contribute * Responsible for implementing standards as established by the system and network engineering teams in regard to planning and supporting the plants in the areas of desktop, WAN, LAN , servers, and disaster recovery. * Provide second level diagnostic support the System and Network Engineering Teams and the Service Desk in supporting the plants as it relates to; Desktops, WAN, LAN, and Servers as well as capture site specific network, server, and end device documentation. * Creates / updates work instructions for new tasks or as the steps for existing tasks are modified, ensures all documentation is in the proper format and is stored in the location identified by the TSS team lead. * Participate in global support on-call rotation to support the various geographic syncreon plants and location and is also available during on call support. Answers the telephone when called and is able to connect to the syncreon network within 10 minutes of notification. * Monitors emails for alert notifications from the service desk and resolves or escalates these as required. * Provides change management support during the weekend when on call. * Participates, enforces, and follows syncreon's change, incident, and problem management processes and escalates, where required to the Service Desk following the predefined escalation procedure. * Adheres to syncreon's security process proactively identifying security issues and escalating these to the TSS team lead or appropriate manager as well as syncreon's purchasing processes ensuring that all IT equipment is properly tracked throughout the hardware lifecycle. * Provides onsite support for new site launches and server / network refreshes. * Other duties as assigned. Your Key Qualifications * A bachelor's in computer science or a combination of equivalent professional training and certifications, combined with a minimum of two years related work experience in a position(s) with increasing responsibility and supervisory duties may be accepted. * Solid attention to detail and the ability to create and document process and procedures. * Good verbal and written communication skills with internal IT colleagues; business leaders and external audit community. * The ability to work within a very demanding environment and handling stress in a positive manner and maintain a high degree of confidentiality. * Excellent organizational and problem solving skills. * Ability to handle multiple tasks. * Strong written and verbal skills in English. * A strong understanding and working knowledge of desktop hardware, operating systems and software. * A good understanding of network systems and protocols as well as server hardware and operating systems. Compensation DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package. About DP World Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future. We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer's door. DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures - not just in what we do but also in how we behave. We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what's possible. The DP World family comprises of syncreon, Imperial and P&O. WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE. Nearest Major Market: Atlanta Job Segment: Technical Support, Logistics, Supply Chain, Network Engineer, Supply, Technology, Operations, Engineering

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

Information Technology Careers Provide: Competitive Pay and Benefits Job Security and Stability Global Impact and Purpose Constant Innovation and Technology Diverse Career Paths Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector? Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry. Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving. If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start. Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!! We encourage you to ask about their career placement program and success rates. What's in it for you? Evolving, innovative, and high demand industry. Long term opportunities. Accelerated Path to New Career. Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time. Industry Certifications Recognized by Employers. A degree is not necessary to move into a career in Information Technology. Courses are offered throughout the year to accommodate your schedule. Classes are held in Tampa, Florida at an expanded 15 acre campus. Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH) Class size averages 15-20 students, with two cohorts per month Our partner school proudly accepts GI Bill funds. Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. Fortinet is growing and we are looking to hire Senior Technical Support Specialist for our Atlanta, GA location to troubleshoot Fortinet's Secure Access Service Edge product, FortiSASE. As a Senior Technical Support Specialist, you will: Troubleshoot Fortinet's Secure Access Service Edge product, FortiSASE. Collection, analysis and change recommendations of configuration information Collection and analysis of customer system information Recommend corrective actions based on analysis Provide Customer education where needed due to gaps in networking, product knowledge etc. Consultation of technical documentation, bulletins, and release notes for known problems Reproduction of customer environments on lab equipment; work to isolate and solve problems; recommend potential new solutions Follow up on technical cases including proper escalation and management of the case until case closure Manage customer communications and expectations until the closure of each case, conduct and lead customer management meetings regarding escalation We Are Looking For: Candidate with 3+ years of experience in a technical support or system administration role in a networking/security company or equivalent education Deep understanding of OSI model, routing and switching in L2/L3 Strong understanding of BGP, IPsec/ADVPN, SDWAN Strong Understanding of Authentication protocols - LDAP, SAML, RADIUS, OAuth Experience with security products - Firewalls, IDS/IPS, Antimalware Deep working knowledge of operating systems - Windows, Mac, Linux Strong troubleshooting and problem-solving skills Previous call center experience. Supporting data networking products and/or security products is desirable Strong communication skills, both written and verbal Educational Requirement: Bachelor's degree in computer science, Software Engineering or related field, or an equivalent combination of training and experience is desirable. Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time as well as a comprehensive leave program. Wage ranges are based on various factors including the labor market, job type, and job level. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location. All roles are eligible to participate in the Fortinet equity program, Bonus eligibility is reviewed at time of hire and annually at the Company's discretion. Why Join Us: We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being. Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe

Responsibilities: Provide Third Part Support Via Phone/Email/Text to Technicians in the Home Be available to receive phone calls all day. Assist in the repair of HA & CE product. Maintain training to improve product knowledge. Utilize tools to diagnose problems such as phone app to visually see what technician is looking at. Make decisions based on the best interests of customer & Hisense. Investigate field failure data & update R&D/Factory. Other duties as assigned. Qualifications: Associates or 2-year tech school degree 1-5 years hands on field repair of home appliance or TV products. Strong communication and interpersonal skills Knowledge of various software programs such as Windows, email, Word and Excel Hisense USA is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, or genetic information. We comply with all applicable laws regarding equal employment opportunity and affirmatively seek to recruit, develop, and promote qualified individuals from diverse backgrounds. Our company is committed to providing a work environment that is free from discrimination, harassment, and retaliation. We encourage applicants of all ages, races, ethnicities, religions, genders, sexual orientations, and abilities to apply for employment with our company.

Aufgaben About Us Mercedes-Benz USA is responsible for the sales, marketing and service of all Mercedes-Benz and Maybach products in the United States. In our people, you will find tremendous commitment to our corporate values. Our products and employees reflect this dedication. We are looking for diverse top-notch individuals to join the Mercedes-Benz Team and uphold these hallmarks. Job Overview The Incumbent will lead implementation, support, maintenance and continuous improvement of information systems supporting VOIS applications, primarily in the Vehicle Ordering, Allocation, Wholesales, Special Sales & Retail area. This role facilitates SAP and related application initiatives in collaboration with business stakeholders and internal/external IT partners to ensure alignment with customer requirements. The incumbent will lead the development and execution of both functional and technical system components, with special emphasis in SAP VMS module, maintaining expert-level knowledge of system capabilities in accordance with Mercedes-Benz standards. They will ensure system reliability and performance, drive innovation through emerging technologies such as automation and AI and provide support to team members to ensure timely and cost-effective project delivery. The incumbent will bring expert level knowledge of SAP S/4 HANA, SAP Vehicle Management System & strong skills in SAP Sales & Distribution Module with emphasis on O2C process. Responsibilities: (10%) - Ability to understand business requirements and translate them into a solution. Ability to understand the breadth and depth of the deliverable and how the solution fits into the larger picture (10%) - Responsible for the Technical & Functional aspects of the Analysis and Design Process and its associated documentation - Technical, functional specification, Test Plans, etc (20%) - Will design robust functional solutions, troubleshoot problems and provide guidance for sustainable resolutions in the area of Vehicle ordering, wholesale, allocation, retail on the SAP implementation (10%) - Conduct presentations to all audiences on a variety of subjects. Able to communicate with team members and business stakeholders in a clear, consistent, and professional manner. (10%) - Work self-directed and independently, act as subject matter mentor to junior team members & SI Partners (5%) - Act as a liaison between the business functions and the technical team. Provide ad-hoc training and user support as required (10%) - Provide support for cross-functional issues involving MM, SD, FICO and guide technical team members (ABAP) for issue resolution (10%) - Allocate time, prioritize tasks, and accurately scope tasks and phases of a project. (5%) - Define and implement industry best practices and Mercedes-Benz standards into operational procedures and system operations (10%) - Suggests tools and processes needed to improve business processes. Reviews the team's deliverables for adherence to standards and to ensure quality. Qualifikationen Requirements & Conditions Must be able to work flexible hours/work schedule Requires valid driver's license Travel domestically Travel internationally Work Holidays when required Work Holidays as scheduled Work weekends when required Work weekends as scheduled Experience with Microsoft Excel, Access, Visio and PowerPoint Good people skills, good communication skills Education Bachelor's/Master's Degree (accredited school) and relevant work experience with emphasis in: SAP functional & Technical expertise in SAP VMS & SD modules Strong understanding of vehicle lifecycle processes including procurement, sales, and inventory. Hands-on experience with SAP VMS configuration and customization. Familiarity with SAP SD, MM, and FI integration points. Experience in automotive industry or similar domains is highly preferred. Excellent problem-solving and communication skills. Ability to work independently and in a team-oriented environment. Knowledge (necessary to perform proficiently in this position) Must have 6+ years (total) of experience in the following: * Lead development and implementation of the functional and technical aspects of the systems by maintaining an expert level awareness of the functionality and system options in accordance with Mercedes-Benz standards * Analyze complex functional/technical support & training and recommend solutions in unfamiliar environments * Automotive industry Knowledge of vehicle process, Order to Cash process, Vehicle accounting process High level of expertise in SAP VMS (Vehicle Management System) with hands-on experience in VMS processes and configurations * Implementation, Migration & Support of S/4 HANA systems is mandatory, automotive industry experience is a plus * Use agile methods to facilitate customer-centric solution development and ensure hand-over to IT operations * Manage and report on issues and problem tickets and conduct priority sessions with business partners on change requests * Provide 2nd level support for system issues and act as SME in SD, MM and FiCo modules of SAP. * Exceptionally good communication and collaboration skills; and the ability to work with multiple stakeholders. Proven ability to tailor communication content to the needs of the audience * High analytic and strategic thinking * Independent working attitude; well-organized with attention to detail * Able to lead, moderate and motivate colleagues * Excellent relationship building/partnering skills EEO Statement Mercedes-Benz USA is committed to fostering an inclusive environment that appreciates and leverages the diversity of our team. We provide equal employment opportunity (EEO) to all qualified applicants and employees without regard to race, color, ethnicity, gender, age, national origin, religion, marital status, veteran status, physical or other disability, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law.

The Specialty Division of Titan International is looking for an Information Technology Support Technician to work at our Distribution Center in McDonough, GA. The IT Support Technician is responsible for providing personal computer, local area network, and production-related IT support to employees at a particular site and/or across the company. The position reports to the IT Manager, Infrastructure and Cyber Security. The position requires the ability to collaborate across departments, attention to detail, accuracy, high energy, forward thinking and the ability to adapt to changing business requirements while maintaining consistent, reliable, and cost-effective IT solutions and services. Essential Duties and Responsibilities: Work with Manager to establish challenging goals, plans and objectives that support the company's vision Install, test, troubleshoot, upgrade and maintain personal computers, local area networks and other IT related equipment Provide technical support to IT and non-IT employees Perform operating system and/or application software updates in a timely and thoughtful fashion and in compliance with IT policies, procedures and plans Research and recommend solutions to improve business performance and/or reduce cost Configure, test, debug and document device and software configurations, as appropriate Perform IT activities to ensure positive results are achieved in the areas of customer service, on-time delivery and business case attainment Maintain compliance to all IT policies and procedures Design and implement lean concepts and principles within the IT function and fully support lean initiatives throughout the company Support a positive work environment-based mutual respect, honesty, team work and continuous improvement Maintain 24x7 availability to address critical business and/or IT issues Installation, administration, maintenance and support of Windows networks Hardware setup/maintenance for PCs, printers, label printers, switches, projectors, fax machines, video conferencing equipment, scan guns, and tablets Support Cisco wireless infrastructure and associated Windows/Android Mobile handheld scanners is preferred by not required Serve as primary point of contact for local IT supplier Serves as primary point of contact for phone system maintenance and repairs; experience with Ring Central phone systems is a plus Install, configure and assist users with Microsoft Office products Manage users, computers and groups in Active Directory Manage local network file shares and permissions Primary contact for local backup and restore operations Perform other related duties as assigned Qualifications Education and Experience Required: Associates degree, required Minimum of five years' experience of successful and progressive IT applications and/or business analyst experience Certification, degree, or proven knowledge base in specific skill set Ability to provide oral and written communication to all levels of employees within the Company and vendors as it relates to this position & to safety regulations Must agree to wear proper clothes and shoes approved for this job Experience in Manufacturing and/or distribution is preferred but not required Exposure to other supporting information technologies such as barcoding, production scheduling, and JD Edwards EnterpriseOne is a plus Experience working with business owners and employees to help drive significant improvements in business performance Successful track record in driving continuous improvement within an organization utilizing lean and six-sigma tools Personal Trait Profile: Provide clear and concise oral and written communication to all levels of employees within the company Maintain a high level of confidentiality as needed Organize and prioritize work Manage multiple projects simultaneously Work up, down, and across the organization as a team player

Classic Collision is now hiring an IT Support Technician. The IT Support Technician will be responsible for imaging and reimaging laptops per unique specifications, testing all builds and peripheral equipment and arranging for delivery of equipment in a very fast paced and busy professional services environment. The IT Support Technician will also be responsible for answering, commenting, and replying to open tickets during downtime. Be a part of a rapidly growing company known for exceptional quality and impressive customer service in the collision industry. We offer competitive pay along with a complete benefits package Responds to user inquiries and diagnoses issues through effective communication. Manages a streamlined problem-solving process encompassing problem identification, research, isolation, resolution, and follow-up actions. Addresses intricate technical problems by conducting thorough research and providing effective solutions. Offers technical support via phone calls, emails, and user requests, ensuring prompt assistance. Records, monitors, and tracks issues meticulously to ensure timely and effective resolution. Provides advanced support to end users for PC, server, or mainframe applications and hardware. Collaborates with network services, software systems engineering, and applications development teams to restore services and identify core issues. Reproduces user problems to troubleshoot operational challenges successfully. Proposes system modifications to minimize user-related problems. Handles equipment returns onsite by conducting cleanup, testing, reimaging, and returning to inventory (Windows PCs). Performs onsite asset tagging and conducts inventory counts for existing stock (must be able to lift up to 50lbs without assistance). Contributes to knowledge management by creating articles. After resolving an incident, documents the process as a knowledge management article for future reference, stored in Remedy. May receive training for Critical Incident Response, Account Management, or Problem Management responsibilities. Qualifications for IT Tier 2 Support Technician (Hybrid): Education: High School Diploma or equivalent. Some college coursework is a plus. Experience: Minimum of 1 year of experience in a helpdesk or IT support role. Skills and Abilities: Strong technical expertise in IT support and troubleshooting. Excellent communication skills, both verbal and written. Proficient problem-solving abilities. Detail-oriented with a focus on issue tracking and documentation. Adept at collaborating with cross-functional teams. Competence in equipment management. Ability and willingness to travel as required for on-site support. These qualifications are essential for success in the IT Tier 1 Support Technician role Classic Collision welcomes diversity and is an EEO Employer.

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. You'll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class "A" Technical School - Pensacola, FL (18-26 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training

Job DescriptionWho We Are: From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees. What You Will Be Doing: As a Help Desk Technician your main focus is to assist employees with technical support and troubleshooting for their computer hardware and software issues. You will also maintain user accounts, complete new computer set ups and install/configure/maintain different hardware (PC, tablet, phone, printer, etc) and software/operating systems. There will also be times where you will assist with network and service maintenance. Primary Responsibilities: Respond to end user requests via phone, email, ticketing system, or in person Installs, configures, and maintains hardware (PC, tablet, phone, printer, scanner, fax, copier, etc) Installs, configures, and maintains software and operating systems Administers workstation assets by tracking computer equipment and installed software End user training as required Create/Update/Delete user accounts Assists Network Administrator with network and server maintenance Monitors and maintains applications and hardware Monitors and maintain server and network backups Gather and respond to feedback from end user surveys Document procedures for IT and end users Document work orders and keep users up-to-date on their cases Generate reports on tickets, assets, accounts, etc. as required Additional Responsibilities: Participate in required safety program, and work in a safe manner. Additional duties as assigned by manager. Who We Are Looking For: To be successful in this position you should have a working knowledge of TCP/IP networks, PC's and their components, Active Directory, group policy, NTFS security, and common software applications. You should possess a strong sense of urgency and desire to provide superior customer service. The ability to take direction and work with minimal supervision is required for this position as well. Education/Experience: High school diploma or equivalent preferred. Required Qualifications/Skills: Excellent verbal and written communication skills for technical and non-technical audiences Excellent customer services skills Excellent technical problem solving skills and the ability to understand complex and abstract concepts A general knowledge of common software applications such as Word, Excel, PowerPoint, Outlook, Ghost, Symantec Endpoint Protection, etc. A good working knowledge of voice and data cables, jacks, and patch panels A good general knowledge of TCP/IP networks and basic services used such as DNS, DHCP, SMB, FTP, etc. Working knowledge of Active Directory, group policy, NTFS security Working knowledge of PC's and their components. Dell and Lenovo are most relevant, but knowledge of any other brand is acceptable. Ability to analyze problems and solve them through your own research and by drawing your own conclusions. Excellent judgement within given parameters. For example, when to recommend repairing a PC instead of replacing a PC. Ability to manage multiple tasks and establish priorities Ability to function effectively as a team member within IT as well as other areas of the organization. Ability to lift up to 60 lbs to a height of 4 ft regularly Ability to diagnose and repair software problems remotely Ability to work well under moderate pressure Good working knowledge of the Windows command line Ability to script installs and administrative tasks is preferred, but not required Must carry a cell phone during business hours and on-call rotations. Must be able to respond to calls in 30 minutes or less when on call, 24 hours per day. Must be able to travel 15% of the time to other branches in Georgia. (Albany, Augusta, Brunswick, Savannah, and Valdosta are the most distant branches) Attention to detail Preferred Qualifications/Skills: Bachelors' degree preferred, but not required Values: At Yancey Bros. Co, we are always looking to add people to our team who share our core values: Safety: We value the lives and health of our team and customers above all else. Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly. Teamwork: We work as one across our organization for the benefit of our customers. Excellence: We strive to be the best, continuously improving our customers' experience and the solutions we provide. Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results. Ideal candidates will demonstrate the following values: Acting in a safe manner Exhibiting honesty and integrity Acting in a fair and ethical manner Team mentality Delivering quality results Embraces change / improvement Exhibiting superior customer service skills Exhibiting pride and ownership Working with a sense of urgency Exhibiting a winning attitude What We Offer: Yancey Bros Co offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more. Competitive Pay Structure Competitive Pay Individual Bonus Opportunities Available Technician Tool Allowance 401k Plan Strong Company Match Employee Profit Sharing Financial Wellness Coaching Employee Wellness Program Medical, Vision, Dental Insurance Prescription Drug Coverage Flexible Spending Accounts Short & Long Term Disability Group Life Insurance Personal Time Off Paid Holidays Paid Sick Leave Career Development Tuition Reimbursement Ongoing Training Advancement Opportunities

The Academy of Scholars, an ever-growing private Christian elementary school in Decatur, Georgia, is seeking a full-time Information Technologist. The successful candidate will maintain the IT objectives and policies at the school level by providing on-site end user computing support, including investigating, troubleshooting, and resolving hardware, software, network, and instructional technology incidents. The candidate will be responsible for driving the school's technology to a new level while at the same time improving and maintaining customer support. The ideal candidate is a reliable, skilled multi-tasker that can thrive in a fast-paced environment committed to consistently setting expectations and meeting deadlines. This position requires good collaborative skills and the ability to communicate efficiently and effectively with internal customers as well as external customers such as vendors. The position requires that all work be performed correctly, within acceptable time limits and when planned with only general supervision. *****Proven experience with Windows 10/11, Apple/Mac Devices and ChromeBooks Duties & Responsibilities Provides technical support to clients in the form of answering questions, troubleshooting to isolate, and diagnosing and correcting abnormal situations and problems Ensure all documentation is properly maintained and updated in a timely manner. Provides timely verbal and written communications with clients, vendors, and staff; as well as maintaining the school website, and assisting with electronic communications such as newsletters. Monitoring and maintaining network connections to connected devices such as printers, switches, servers, and wireless access points. Expectations Excellent analytical and problem-solving skills. Multi-tasking with the ability to adjust to needs which arise while providing quick resolution to problems. Strong verbal and written communication skills. Must be customer service and detail oriented. Qualifications Minimum of 5 years experience in a closely related position providing technical support, troubleshooting, and escalations for a school environment. Experience Proven experience with Windows 10/11, Apple/Mac Devices, Android Tablets and Chromebooks. Enterprise Management and Administration along with practical knowledge Google MDM Infrastructure including Firewall, Switches, and Apps (Google MDM experience is a Plus) Proven knowledge of Google for Education, Canvas LMS, Pearson Realize, Freckle, Seesaw and other related cloud-based school software packages is a Plus. Microsoft Office 365 (Teams is a Plus) Server Hardware Knowledge of Centralized Service Tools for Auditing, Helpdesk, and Asset Management Certification: Apple or Microsoft Technology and/or CompTIA certification(s) preferred Google Admin Certification or equivalent experience preferred Education: BS degree in Information Technology, Computer Science, Engineering, a relevant field or equivalent experience Experience: A minimum of 5-7 years of demonstrated relevant experience include providing end user support in an enterprise level organization, administering a Chromebook, Windows or Mac computing environment, Mobile Device Management, and/or implementation of WAN/LAN environments Working in academic environment: 2 years (Preferred) Administering Chromebook: 2 years (Preferred) Apple/Mac device: 2 years (Preferred) Google Education: 2 years (Preferred) Mobile Device Management: 2 years (Preferred) WordPress: 2 years (Preferred)

Morehouse College seeks a highly motivated, creative, dynamic, and collaborative individual to fill the position of Technology Support Analyst. This position is responsible for supporting technology in classrooms for face-to-face instruction and assisting with teleconferencing, audio/visual, hardware/software, peripheral devices, multimedia platforms, and emerging technology. Troubleshoot technology issues while classes/events are in session. Support a wide array of applications on both Windows and MAC operating systems. Contribute to the daily workload of the Service Desk. Provide excellent service to the faculty, staff, students, and the broader Morehouse College campus community. The successful candidate will be expected to be flexible, highly organized with great attention to detail, and able to work under pressure while maintaining a professional, courteous, and customer service-focused attitude at all times Physical Demands The Technology Support Analyst will, on a routine and daily basis, be required to sit or stand for prolonged periods of time. The technology support analyst may be required to lift, move or carry computer equipment up to fifty (50) pounds. It may be required to bend, kneel, and crawl under desks and cabinets in certain situations. Incumbents may occasionally be exposed to allergens while performing essential functions of the job. Required Qualifications Bachelor's degree or 5 years of experience required. Preferred Qualifications Preferred higher education experience working with various distance learning technologies, audiovisual equipment, networked computers, and various multimedia and productivity software.

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Job Title: Deskside Support Representative Distributed Client Services Job ID: # 17-71936 Location: atlanta,GA Duration: : 1 year (with possible extension) Candidates should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common applications. Should have significant experience in customer-facing, Windows-based, corporate technical support environment, including experience supporting Office, Outlook, and working with ticketing systems. Need experience with iOS, Android, iPad, Tablet, including Mobile Iron, SCCM, HVDs and Apple Mac systems. Must have good verbal and written skills, as well as ability to interact positively with clients. Excellent soft skills are a must. Previous retail experience (i.e. Apple Store, Geek Squad) is a plus. Candidates should have valid driver's license and reliable transportation. Work is done at customer location. Additional Information For more information, Please contact Shubham ************

City/Cities: Atlanta Travel Required: 00% - 25% No Shift: Candidates are encouraged to apply to 3 or fewer internship roles during a given internship recruiting cycle The Coca-Cola Company is constantly evolving - we develop new products, acquire great brands and pioneer new ways of doing things. Working here is more than working for the global beverage leader, it's an opportunity to be a part of something that can positively impact the world. What You'll Do for Us: A internship with The Coca-Cola Company is an opportunity to learn skills which will help you learn and grow. We're looking for students who understand the fundamentals and principles of information technology and who want to solve business problems on a global scale in a large, complex environment. Candidates need to have a passion and aptitude for project management and innovation which helps us visualize the future of the industry. Key Results: Analytics and visualization that meet criteria for business value, cost, time-to-deliver, and reusability Solutioning through automation to streamline and enhance day to day business processes Compliance with company and industry best practices and standards Responsibilities: Support day to day IT operations Engage with stakeholders and various parties across the region/global Analyze and streamline operational processes through development of automation solutioning Evaluate new tools and technologies Analyze data to identify data patterns and trends Develop appropriate visualization which addresses operational queries Document processes and research, standards, guidelines, and best practices for teams utilizing the solutions. Preferred Qualifications: Currently pursuing a Bachelor's or Master's degree in or related to information technology Must be currently pursuing a Bachelor's or Master's degree or have graduated from their degree program no earlier than December 2025. Ability to support and influence cross functional teams. Ability to problem solve and gain alignment across multiple organizations and levels. Detail oriented, analytical, and creative thinker with passion for quality processes Strong interpersonal communication skills Ability to demonstrate strong project management experience with the ability to define and lead projects and direct/motivate project teams. Ability to refine solutions and manage internal and external partner's expectations against technical and business success criteria with limited available resources. Proficiency in Microsoft Office Suite of programs (Word, XLS, PPT) What we bring to you: Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world and we're always innovating. Expansive & Diverse Customers: We focus on diversified and large range of customers each day. Critical experiences: We work as a global network with a wide range of cross-functional partners to step-change the way we refresh the world and make an impact every day. Growth Culture: Be a protagonist of bringing to life Coca-Cola's new vision and organization. Monthly Salary (undergraduate): $4,506 Monthly Salary (graduate): $6,066 Location: Atlanta, Georgia Dates of Internship: May 18 - July 31, 2026 Skills: Our Purpose and Growth Culture: We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors - curious, empowered, inclusive and agile - and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.

Job description JOB TITLE: Junior / Level 1 Help Desk Technician SALARY RANGE: $45,000 - $50,000 + Benefits HOURS OF WORK: 40 hours per week LEAVE ENTITLEMENT: 15 days per year RESPONSIBLE TO: Service Desk Manager Overview The number one goal of everyone on our team is to make our Clients exceptionally happy. The Junior Help Desk Technician plays an important role in making sure that happens. The Junior Help Desk Technician handles the first level support requests that come in from our Clients. They are the first to touch a help desk ticket and make sure that the issue is handled quickly and the Client is informed of what to expect every step of the way. When help is needed the Junior Help Desk Technician can get help from or escalate issues to other members in Service Delivery Team. RESPONSIBILITIES & TASKS Customer service Providing a first point of contact for customers through our help desk via phone, email or ticket Delight our Clients with a Friendly, Quick and Helpful Experience Provide the Client with basic remote troubleshooting Use of our Ticketing System Use our Ticketing System to work on and resolve Help desk Tickets & Service Requests Managing and recording all work though our Ticketing System Make sure that Client Documentation is well maintained Split tickets that have several issues into their own individual ticket Make sure that tickets aren't “stale” throughout the process Use of our Monitoring & Management Tool Review RMM dashboard and apply remediation actions as indicated by our Processes Review regularly scheduled/automated actions as indicated by our Processes Project Work From time to time the projects team will need additional resource to help deliver projects either on site or remotely. When opportunities arise the Junior / L1 Technician may be required to help with project delivery Communication, Reporting & Risk Escalate tickets that require Senior Help desk Engineer support Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue Submit Time sheets & Expense reports as indicated on their SOPs Identify, Communicate and Mitigate potential risks to the Service Desk Manager and Clients Team Work Follow the schedule provided by the Service Desk Manager or Service Coordinator / Dispatcher Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks Follow all our Security Procedures and Keeping a Vigilant Eye for Security Issues Identify opportunities for improvement and make constructive suggestions for change Contribute to the process of innovative change effectively Undertake other duties as required by the Service Desk Manager Skills and Attributes Desired A love of (and ability to) Solve Problems & Challenges Great Communications skills, founded in being a good listener An understanding of support tools, techniques and how technology is used to provide services Strong understanding of operating systems, business applications, printing systems and network systems Must be able to type quickly and accurately while talking on the phone A deep desire to deliver an amazing Client Experience Knowledge of IT Applications, Software & Hardware The ability to speak both Geek and human Great Communications skills, founded in being a good listener IT literate - Advanced user level A deep desire to deliver an amazing Client Experience Driver's license The ability to keep up with & adapt to the fast-paced IT world Nice to Have Experience using a Ticketing system / RMM Tool and PSA software Experience providing support via remote tools Experience handling Technical Service Tickets Experience and knowledge of working with the Microsoft 365 Platform Professional IT Certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM, etc. Client Experience Certifications such as Help desk Habits, etc. Experience working either on a Help desk or for a Managed Service Provider (MSP) / IT Support Business. Required Education/Certification 4-year degree from an accredited institution Physical Demands While performing the duties of this position the employee is regularly required to sit and talk and listen. The employee is regularly required to use hands to finger, handle or feel and reach with hands and arms. The employee is required to stand, walk, and drive or ride in a motor vehicle. The employee must occasionally lift and/or move up to 50 lbs. Must have the ability to travel within the Atlanta Metro area, sometimes with short notice, and be able to provide after-hours support and weekend implementation as needed. Supervisory Responsibilities This position has no supervisory responsibilities. CAREER GROWTH For someone looking to progress their role, the Junior Help Desk Technician naturally leads into roles such as: the Senior Help desk Technician, Network Engineer, Account Manager, Virtual CIO, CTO or Service Delivery Manager. Job Type: Full-time Pay: $45,000.00 - $50,000.00 per year Benefits: 401(k) matching Dental insurance Health insurance Paid time off Professional development assistance Retirement plan Vision insurance Schedule: Monday to Friday On call Experience: Help Desk: 1 year (Required) Ability to Commute: Smyrna, GA 30080 (Required) Ability to Relocate: Smyrna, GA 30080: Relocate before starting work (Required) Work Location: In person Powered by JazzHR AtbaD2QQc8

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity-driving our business priorities alongside meaningful social, community, and societal impact. Are you ready to make a meaningful impact by evaluating and enhancing risk management, operations, and governance processes? At Ciena, we are committed to innovation, collaboration, and excellence. We are seeking a talented IT Audit Specialist to join our Internal Audit team, where your expertise will contribute to shaping our control environment while supporting the Audit Committee and management. This role offers a dynamic blend of individual and team leadership responsibilities, with opportunities for domestic and international travel up to 10%. How You Will Contribute: * Plan, manage, and execute complex IT-related, Sarbanes-Oxley, and operational audit projects in alignment with the Institute of Internal Auditors (IIA) Professional Practices Framework. * Conduct or lead IT risk assessments, developing detailed audit programs and tests using industry-standard models such as COSO, NIST, COBIT, and ITIL. * Enhance audit testing techniques by leveraging artificial intelligence (AI), data analytics, and continuous monitoring/auditing tools. * Perform IT audits to ensure compliance with regulations, cybersecurity standards, policies, and procedures, while identifying opportunities for operational improvement. * Oversee audit engagements, ensuring timely execution, milestone achievement, and high-quality documentation of fieldwork. * Evaluate internal control environments, assessing the efficiency and effectiveness of IT processes and systems. * Draft concise, accurate, and fact-based audit reports, identifying deficiencies and recommending actionable improvements. * Collaborate across all organizational levels to secure management commitment for issue resolution and advise on risk and control evaluations for new or revised processes. The Must Haves: * Bachelor's degree in Information Systems, Computer Science, or a related discipline (MBA preferred). * 5-6 years of IT-related internal or external audit experience (Big 4 experience preferred). * In-depth knowledge of IT operations, networks, applications, cybersecurity, and Active Directory. * Proficiency in Sarbanes-Oxley IT General Computer Controls, COSO, ISO 27001, COBIT, NIST, and ITIL models. * Familiarity with data analytics, automation, and AI technologies for audit purposes. * Strong interpersonal, oral, and written communication skills combined with excellent analytical capabilities. * Professional certifications such as CISA, CISSP, CIA, CISM, or ISO 27001 audit experience preferred. Nice to Haves: * Familiarity with Oracle or similar ERP systems and Oracle/SQL databases. * Experience with audit tools like Onspring and AuditBoard. * Knowledge of cloud and outsourced vendor risks, controls, and audit approaches. * Vendor audit experience and understanding of AI testing techniques and tools. * Highly ethical, team-oriented, inquisitive, and logical with a self-directed problem-solving mindset. Pay Range: The annual pay range for this position is $81,600 - $120,000. #LI-SG Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available. Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence. Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

Must be local to Metro Atlanta The following compliance item is REQUIRED at the time of resume submission. **Tax Clearance Letter** (Pls review compliance tab for instruction) Under general supervision, the ITS Trainer will work with end users and other personnel to coordinate testing and training for trainers on design and development of system initiatives, in support of our efforts to continually upgrade the skills and capabilities of end users and the Department of Revenue (DOR). Must be able to train on software applications or large-scale systems while also identifying areas of risk or for improvement on business processes. The incumbent must be able to build relationships with business resources across all divisions within the Dept. Must be able to facilitate meetings and work as a liaison between the business users and IT personnel on system changes. The incumbent must also be able to produce training or instructional videos and other training documents on system changes and upgrades. Specific duties include (but are not limited to): Facilitate meetings Administers training for end users and other trainers Consults with vendors or technical staff to validate functionality and workflow for preparation of instructional or training documentation for communications to end users Identify training needs based on new system functionalities and/or changes in workflow or business processes Produce instructional or training videos and documents for use in support of training Provides services such as scheduling of training, maintaining records, setting up/checking equipment Develop change management plans for transition to new or upgraded systems Documents business processes and create instructional documents for users of new or upgraded systems Track and report on system changes Entry Qualifications: High School Diploma or GED AND 3 years of experience providing educational, training or instructional services in functional area. (IT/IS, End User Support etc.) Essential Qualifications: Customer Service: Demonstrated ability to appropriately address internal & external customer issues while respecting business needs and in relations to maintenance of systems Accountability Results Orientation: Demonstrated ability to meet deadlines and manage team to achieve performance goals Judgment and Decision Making: Demonstrated ability to weigh the needs of the taxpayers and the department to decide the best course of action for all parties, under general supervision Teamwork and Cooperation: Demonstrated ability to promote the team atmosphere, be inclusive of all team members, and work well with co-workers & leadership Experience working with cross-functional teams in managing various initiatives, and bridging the gap between the business operations and technology teams Experience training on software applications or large-scale system implementations Demonstrated proficiency in MS Office - Word, Excel, PowerPoint, LMS365 and Visio. Experience using SharePoint or similar software for sharing documentation Experience testing and coordinating testing of new installations and system upgrades Experience producing training or instructional videos and documents Priority Consideration: Technical Writer certification Experience testing and coordinating testing of new installations and system upgrades Demonstrated proficiency in MS Office - Word, Excel, PowerPoint, and Visio. Experience developing adequate training or instructional materials for end users Experience using SharePoint or similar software for sharing documentation

High school Diploma or General Equivalency Diploma (GED) Four to nine (4-9) years of related experience in information systems. Under general direction, applies specialized knowledge in a single discipline such as assembly/integration, cross-discipline functions, data engineering, industry expertise, knowledge engineering or legacy evolution. Applies specialization to conceptualize, design, construct, test and implement portions of business and technical information technology solutions through application of appropriate software development life cycle methodology. Interacts with the customer to gain an understanding of the business environment, technical context and organizational strategic direction. Defines scope, plans and deliverables for assigned projects. Collects, identifies, defines and organizes detailed user and information technology requirements. Coordinates and collaborates with others in analyzing collected requirements to ensure plans and identified solutions meet customer needs and expectations. Confirms and prioritizes project plans and deliverables with the customer. Participates in business and technical information technology solution implementations, upgrades, enhancement and conversions. Understands and uses appropriate tools to analyze, identify and resolve business and or technical problems. Applies metrics to monitor performance and measure key project criteria. Prepares system documentation. Establishes and maintains security, integrity and business continuity controls and documents. Participates in special studies. Stays current on emerging tools, techniques and technologies. Assists information engineers on application of specialized knowledge to coding, testing, implementation and documentation projects. Valid DoD 8570: A+ Certification (could accept Network +, Security +, or CISSP). If expiration date of Certification is less than 60 days from hire date, must provide a CompTIA report showing candidate has at least 75% of required CE Units needed to renew cert on file with CompTIA. Qualifications A+ Certification (could accept Network +, Security +, or CISSP) Additional Information All your information will be kept confidential according to EEO guidelines.