Information technology technician jobs in Spokane Valley, WA

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Job Details Spokane - Spokane, WA $55000.00 - $60000.00 SalaryDescription Help Desk Analyst, Tier 2 CULTURE SNAPSHOT Broad River Retail is an organization of integrity, diversity and culture working together for the purpose of ‘ Furnishing Life's Best Memories' . At Broad River, we call all our employees “Memory Makers.” We do this because we know everyone that works for our Company has the power to make positive memories not only for our Guests, but also for their families, co-workers, and communities. We take pride in training and developing our teams so that they can provide a premier customer experience to every Guest. Our Memory Makers are the driving force that has led us to being the largest and fastest growing Ashley licensee in the U.S. and landing us on the Top Places to Work list two years in a row in our industry. AT A GLANCE The Help Desk team provides support to our corporate office staff, retail team members across all retail locations, and our distribution centers. The successful candidate for the Help Desk Lead position must demonstrate excellent customer service, troubleshooting, and technical skills. Strong teamwork and multitasking abilities are essential. The ideal candidate is a self-starter who takes the initiative and maintains productivity. This includes proactively addressing support requests, following up on outstanding issues, and managing tasks with minimal oversight. DAY IN THE LIFE AS THIS MEMORY MAKER Excellent customer service skills: Provide a focus on providing exceptional support to a diverse range of users. Strong troubleshooting and technical skills: Possess proficiency in hardware, software, and network troubleshooting. Handle Tier 1 and Tier 2 Requests: A Tier 2 Help Desk typically deals with both basic (Tier 1) and more complex (Tier 2) support issues, acting as a go-to person for problem resolution. Review and Act on Tickets: Ensuring that all tickets are addressed by the end of the workday is an essential task, helping maintain service standards. Hardware/Software Upgrades and Repairs: Performing technical tasks such as upgrades and repairs aligns with the Lead's role in ensuring smooth IT operations. Support of Storis ERP System: Providing support for key systems, like an ERP, is common for a Tier 2, who often has more in-depth knowledge. Follow-Up on Requests: Ensuring timely resolution of outstanding requests is crucial for maintaining service levels and user satisfaction. Coverage During Business Hours: As a Tier 2 Help Desk Analyst, maintaining help desk coverage during operational hours is essential. Tier 2 team members contribute by ensuring availability and supporting continuity of service throughout the day. Manage and Monitor Internal Assets: Overseeing inventory and asset management is a suitable responsibility for a Tier 2 Help Desk, ensuring resources are tracked and available. Execute Special IT Projects: Participating in or leading special projects aligns with a Tier 2 role, often involving more complex tasks or leadership in specific areas. Required Travel: Travel to store or distribution center locations will be required for site inventory visits or in-person troubleshooting. Other Duties: Flexibility to take on additional tasks is standard for a Tier 2 Help Desk, as they often fill in gaps as needed. WORKPLACE ENVIRONMENT While performing the duties of this job the employee Must be able to lift up to 15 pounds at a time. WORK SCHEDULE OUTLINED ON SITE, HYBRID, REMOTE WITH EXPECTATIONS Ability to work independently, as well as, in a collaborative team environment within an office setting. Physical requirements such as extended periods of sitting and computer use may be required. Ability to communicate effectively verbally, in writing, and/or electronically. Ability to use logical reasoning for simple and complex problem solving. In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to empower individuals with disabilities to undertake the essential duties and responsibilities of the position. MEMORY MAKER PERKS & BENEFITS Salary Range: $55,000-$60,000/annual salary Medical, dental, vision, and life insurance options Paid time off and 401K matching contribution Employee discount (40%) at BRR locations Internal Opportunities for career growth and advancement OUR COMMITMENT TO YOU Broad River Retail is committed to creating a place where everyone feels respected, valued, and able to reach their full potential. Regardless of race, gender, religion, sexual orientation, age, disability, or if you're parenting the next generation of Memory Makers, we firmly believe our work is at its best when everyone feels free to be their most authentic self. Qualifications WHAT YOU'LL NEED TO SUCCEED Experience with Windows 10, Windows 11, Mac OS X (Other OS's as they emerge) Office 365/Azure Active Directory maintenance Mac and PC hardware Printers, scanners, computer peripherals (Label Printers, RF Scanners, MFC, etc.) Experience working with ticketing systems to track, prioritize and resolve support requests in adherence to standard SLA policies. VOIP support experience Mobile devices (iOS, Android) Client PC connectivity - Ethernet, TCP/IP, DNS, DHCP, and VPN Shared Drive (Mappings) Strong customer service and troubleshooting skills Ability to communicate technical information, both verbal and written, to a wide range of end-users 3 years+ experience supporting a Windows/Mac environment An Associate's degree or Bachelor's degree is preferred Preference will be given to candidates with training, experience or certification in IT or networking The ideal candidate is a self-starter who takes the initiative and maintains productivity. This includes proactively addressing support requests, following up on outstanding issues, and managing tasks with minimal oversight.

Benefits: Flexible schedule Opportunity for advancement Profit sharing This Is Not Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks - one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities Perform a wide range of technical tasks including but not limited to: OS installations, hardware diagnostics, and software setup Structured cabling (including drilling, running, and dressing cables) Telecom work (punch-downs, demarc extensions, etc.) Work independently across various environments: retail, medical, restaurant, and corporate Maintain a high standard of professionalism with clients Be on call and ready to respond to service requests within your territory Preferred Skills & Experience PC and printer troubleshooting experience (a strong plus) At least 1 year of I.T. or Telecom experience, and one of the following: A+ Certification Network+ Certification OR 5+ years verifiable field experience in I.T./Telecom Required Equipment & Qualifications Reliable personal vehicle (Public transportation not accepted) Valid driver's license Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers). Laptop with Ethernet port Smartphone with mobile hotspot Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage. Punctual, courteous, and presentable Compensation & Perks Paid hourly while on site 1099 contractor position Travel pay included (based on time travel; approx. 80-mile radius from home) App-based tracking for job time and travel Exposure to new and exciting technologies and clients Opportunity to expand your skills and industry knowledge About AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive. Compensation: $18.00 - $25.00 per hour About Us Our mission is full dedication to reinventing business models and everyday products with you, the consumer, in mind. From I.T, to Internet and Network Infrastructure.We also have VoIP, Remote support, Webhosting and Design, even assist with Corporate Business structure from small to large. And that's just the start. The Road This Far Hardy Industries, in concept, began in 2004 in a small two story home in the U.S. Virgin Islands. In the years that followed, and a few reincarnations later, AMG Tech Support was formed in the State of Nevada and has become a fixture in providing field technicians nationally for many of the businesses you see every day. Hardy Industries puts into practice years of providing Technical services to institutions and business' ranging from Retail to Telecommunications and brings new versions of these services to you with a new twist.

$25.00-26.00/hour 1st Shift Contract This role is both the frontline of internal customer technical support (Tier 1), as well as escalated support (Tier 2), resolving more difficult issues and escalating further, when needed. Functions and Responsibilities Act as the first point of contact for internal customers via phone and Service Now. Uses Service Management solutions to log, assign and receive support tickets with descriptions of issues, progress and solutions and guides Tier 1 staff in best practice usage. Resolves problems with hardware (workstations, printers, mobile devices and servers) and software (Network Access, Microsoft Office, Business Systems, on-premises and online). Asks questions about the problem and explaining possible solutions. Uses manual and automated diagnostic tools to identify problems and root cause. Updates knowledge base with prescriptive guidance for common problems to improve quality of Tier 0 customer self-service. Escalates incidents and requests Tier 3 support when the problem is more complex. Arranges for a technician to visit the customer if a problem can't be solved over the phone or by email. Develops and maintains knowledge of legacy, existing, and new PC hardware and software technology. Participates actively in incident, problem, request and change management processes and their ongoing improvement. Follows procedures for the installation, deployment and maintenance of workstation hardware and software. Executes corrective actions as prescribed by other technicians or per standard recovery procedures. Qualifications High School Diploma required. 3+ years of work experience in IT customer service role, able to demonstrate technology skillset in a customer service capacity. MUST HAVE 3 YEARS IN A MANUFACTURING ENVIRONMENT. Professionally respond to calls, emails, chats and voicemails for customer support. Technical writing proficiency. Innovative, team-oriented problem solver. Excellent interpersonal, negotiation and communication (verbal and written) skills. Excellent organizational, time management and follow-through skills. Ability to manage multiple, competing priorities. Unwavering commitment to providing customers with a high-quality experience. Troubleshooting and diagnostic / repair skills for PCs and components. Troubleshooting and diagnostic / repair skills for peripheral equipment such as printers, document scanners, barcode scanners, handheld devices, and monitors. Experience using imaging and migration utilities such as SCCM, MDT, and USMT. Proficiency in Microsoft Office application usage. Experience troubleshooting Mobile Device Operation Systems (iOS, Android). Experience troubleshooting Microsoft Desktop Operating Systems (Windows 10/7). Knowledge of networking fundamentals. Must be physically capable of lifting computers, monitors, printers, parts and supplies and sitting for extended periods of time. Experience troubleshooting MacOS clients. CompTia A+ / Server+ / Network+. HDI Customer Help Desk Analyst. Microsoft Office Specialist. MTA / Microsoft Office Specialist. MCP / MCSA / MCSE / MCDST. ITIL. ServiceNow.

Job Description Pacific Office Automation is one of the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to 30+ branches located in ten western states. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more. At Pacific Office Automation, you'll find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure. Position We are seeking a On-Site Customer Tech Support to join our Remote MFP Support team at a local office in Oregon, Idaho, Washington or Utah. If you are a problem solver who is detail-oriented and capable of multi-tasking, we want to talk to you! We are looking for experienced technicians but are willing to train the right person for entry-level roles too. Essential Job Duties Use software to remotely access client computers to remotely troubleshoot and diagnose our customer's network connectivity with multi-functional devices such as copiers and scanners. Communicate with customers via phone, email, etc. to gather information for troubleshooting. Work closely with sales representatives, customers, and field technicians to resolve network related problems. Be a part of a fun, growing, and dynamic department and culture focused on providing the highest level of customer success. Qualifications 0-2 Years of experience working with TCP-IP Networking Some computer knowledge mixed with a willingness and capability to learn. Natural problem-solving ability combined with a passion for fantastic customer service. Excellent written and oral communication skills. Ability to work in a fast-paced environment. Preferred, but not required Qualifications: Associates degree preferred Knowledge of or experience working with networking protocols and concepts (VPN, Routing, Ports, TCP/IP, Network analysis tools) preferred. Network+ or A+ Certifications a plus. Knowledge or hands-on experience providing technical support to users using Windows 10 and server versions, MAC OS, and other mainstream applications preferred. Benefits Advancement and growth into leadership roles. Potential to advance to roles within other departments such as field networking, Managed IT services, unified communications, etc. Team-player environment. Medical/Dental/Vision/Life insurance plans. Matched 401k. PTO, Vacation, Sick Leave. FSA/HSA programs. Our Commitment to Diversity and Inclusion Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees' differences because we know that diversity makes us stronger. #LI-Onsite

Job DescriptionDescription: Join the URM Stores Team as a Workers' Comp & Leave Specialist! Are you detail-obsessed, people-oriented, and ready to make a real impact? URM Stores, Inc. is on the hunt for a dynamic Workers' Comp/Leave Specialist to assist on all Workers' Comp/Leave management operations across multiple states. In this role, you'll be the go-to for all things FMLA, ADA, state and local leave laws, and both short- and long-term disability programs. You'll also assist our Workers' Comp/Leave Manager with claim processes in partnership with our third-party administrator and assist with our Lite Duty Work Program from start to finish. At URM, we keep things fast paced and fun. Our HR team is tight-knit, experienced, and all about collaboration. Whether we're tackling tough challenges or celebrating big wins, we've got each other's backs and always bring positive energy to the table. If you're ready to grow your career, solve meaningful problems, and work with one of the top HR teams in the Pacific Northwest-this is the place for you! Important Note: This role is 100% on-site-remote work is not available. What You'll Own & Deliver: Assist with the Workers' Comp Process: Assist with the full lifecycle of Workers' Compensation claims from start to finish-ensuring accurate, timely handling and helping employees safely return to work as soon as possible. Be the Go-To for Leave Needs: Talk with employees about their leave or modified schedule needs and walk them through what's required, ensuring they know exactly what to expect and what to submit for FMLA and/or state paid leave. FMLA Guru: Support the FMLA process from the first “I need leave” conversation through to a successful return. You'll coordinate paperwork, confirm eligibility, gather medical certifications, and track intermittent/reduced schedules. Keep the Communication Flowing: Maintain regular (and respectful) communication with employees on leave and serve as a bridge between them and their managers to ensure everyone's in the loop. Advise Like a Pro: Help managers and employees navigate how leave laws work alongside PTO, Workers' Comp, and disability benefits. Smooth Returns: Assist with the return-to-work process for employees coming back from extended leave-making the transition seamless. Support ADA Accommodations: Coordinate leave requests related to ADA accommodations and ensure they're handled with care and compliance. Shared Leave Champion: Support our Shared Leave programs with a perfect blend of policy know-how and people-first care. Records Rockstar: Keep meticulous records of leave and accommodation requests, always following legal standards and best practices. Guard Confidentiality: Protect employee medical documentation with the utmost discretion and care. Stay in the Know: Keep your knowledge fresh on all things FMLA, ADA, and state/local leave laws. Track Incidents: maintains documentation and ensures compliance with OSHA and state-specific regulations. And More: Jump in on other related duties as needed-we're a team that helps where help is needed. Why You're the One: When it comes to workers' comp - You're the go-to pro - turning complex claims into smooth recoveries, one claim at a time! Legal Leave Pro: You've got deep, working knowledge of FMLA, ADA, and other leave-related laws-and you know how to apply them in real-world scenarios. Problem-Solving Powerhouse: You're sharp, analytical, and love tackling complex challenges with practical solutions. Detail Devotee: Your organizational skills are top-notch, and you never let the small stuff slip through the cracks. People Person: You communicate clearly, confidently, and respectfully with everyone-from employees to leadership and beyond. Self-Starter with Hustle: You take initiative, juggle multiple priorities like a pro, and always meet your deadlines. Team Player with Positivity: You show up with a great attitude and help build a supportive, can-do work environment. Dependable & Driven: Integrity, accountability, and a sense of urgency define your work style-you follow through and get results. Trusted with the Sensitive Stuff: You handle confidential information with discretion, care, and professionalism. Here's the Education, Experience, & Certifications You'll Bring: Education + Experience Combo: You've got an associate or bachelor's degree in business, HR, or a related field and at least 3 years of hands-on experience in Workers' Comp and/or Leave. No degree? No problem-5+ years of solid, related experience works too. Certifications: Washington Workers Compensation Professional (WWCP) a huge plus! Union Know-How is a Big Plus: Experience working in union environments? Even better-you'll feel right at home. Please submit a cover letter with your resume when applying for this position. A Legacy of Local Impact Since 1921 For over a century, URM has been the powerhouse behind independent grocers, operating as a proud retailer-owned cooperative. Our mission? To fuel the success of local, community-focused grocery stores by handling everything from purchasing and warehousing to timely delivery of top-quality merchandise. What sets us apart? Our unique cooperative model means our Member-Owners aren't just customers-they're shareholders. We reinvest in their success by returning net earnings to our Co-Op members as patronage dividends. Today, URM has grown into a billion-dollar enterprise, employing more than 3,000 dedicated team members across URM and our thriving subsidiaries-Rosauers Supermarkets and Peirone Produce. We work in a supportive team environment and in addition to our amazing culture, our employees enjoy many perks, and below are a few of the highlights of our complete compensation package: Target range is $32 - $35/hour. The selected candidate's pay within the wage range will be based on several factors including: relevant education, experience, qualifications, certifications, skills, performance, shift, travel requirements, geographic location and the prevailing minimum wage for that location, and business or organizational needs. Insurance Benefits - So that our non-union employees have more to take home from their paycheck, URM pays 100% of the Medical/Dental/Vision/RX Insurance premiums for the employee and over 93% for the employee's dependents! 401k Retirement Plan with an amazing Company match up to 9% of your annual salary! Subsidized Life Insurance for employees and great rates for the employee's family. Company paid Long-Term Disability insurance. Short-Term Disability and Cancer Insurance available. Life Flight Insurance at Special Rate. Great vacation plan! Six Paid Holidays plus, four Paid Personal Holidays. Paid Sick Days. Paid Volunteer Service Day! Get paid to volunteer at your favorite non-profit! Experience enjoyable Company sponsored activities through events like URM March Madness Brackets, Family Hockey Night with the Chiefs, Holiday Mingle & Jingle with great raffle giveaways, Summer Evening Wine & Music Event, and Winter Break Movie Night, which are just a glimpse of the fun we have to offer for employees and their families! Plus, enjoy a variety of Corporate discounts, from gym memberships, cell phone plans, to computer discounts! Our employees receive an amazing Employee Discount at our Company-owned Grocery Stores!!!! URM Stores, Inc. is proud to be an equal opportunity employer, committed to fostering an inclusive workplace. We provide equal employment opportunities to all individuals regardless of race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, disability, ancestry, veteran status, genetic information, or any other characteristic protected by federal or state law. We are dedicated to maintaining a work environment free from discrimination in all aspects of employment, including recruitment, hiring, training, promotions, compensation, and workplace practices. Please note: Due to the sensitive nature of this position, the selected candidate must successfully pass the URM Stores, Inc pre-employment processes. Requirements:

Job DescriptionJob DescriptionOn-Call IT Field Technician - PC, Mac, Printer & Scanner Support

Hiring Preference: The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Descendant or Spouse of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants. At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians. Drug Testing: The Kalispel Tribe of Indians is a drug free work place. All applicants are subject to drug testing at the time of hire and at unannounced times during employment. Background Investigation: All candidates and employees may be subject to a background investigation. Kalispel Hospitality It is our expectation that anyone who works for the Kalispel Tribe of Indians lives by and operates out of the following behaviors and beliefs: CORE PURPOSE We Make People Feel Special. Deliver Kalispel hospitality, find a path to YES, and provide a warm smile and greeting. CORE VALUES We Take Pride In Everything We Do. Proudly represent the Kalispel Tribe, anticipate guest needs, and take ownership and put others first. Everyone is Welcome Here. Respect and honor all guests, use sincere "thank you" and "goodbye," and use guest name whenever possible. We Choose Excellence Every Day. Help each other achieve greatness, be genuine, attentive, and flexible, and know the property and amenities. Job Summary The Client Support Technician for the Kalispel Tribe of Indians (KTI) is responsible for Tier 1 and Tier 2 support used in business systems owned and managed by KTI, and for supporting the users of those systems. The Client Support Technician maintains and operates systems through effective troubleshooting, repair, and performance analysis to ensure a stable environment. Client Support Technicians activities include installing, maintaining, repairing, and overhauling systems, and equipment platforms, to include telecommunication, data, audio visual, and network infrastructure. Client Support Technicians manage client user and device accounts. Clients Support Technicians remove, and replace components and peripherals to restore, and resolve software and hardware issues for end-users. Responsibilities Strategy & Planning * Conduct research, evaluate, and recommend products and services to support project and client requirements. * Suggest improvements to IT business processes and procedures to enhance efficiency and improve service levels. * Alert management to emerging trends in incidents. Acquisition & Deployment * Work with software and hardware vendors to request service regarding defective products. * Maintain and replace deployed technology and add modern technologies, as necessary. * Assist contracted specialist, technical personnel, or vendors to implement projects, solve problems, and extend knowledge base. Operational Management * Provide Level I support of technology resources and acts as an escalation point for advanced requests to team members and guests in all tribal government and business operations. * Monitor systems, and notify IT Support staff about outages including troubleshooting, scope, and impact information. If needed, determine the correct IT Support section, and escalate outage or functionality issues. * Log and track calls and issues using the ticket management database and maintain history records and related problem documentation. * Transfer ticketed work to other IT Support sections correctly and monitor the work as it progresses to resolution. Ensure all ticket work adheres to service level agreements, departmental policy, and standard operating procedures. * Configure, install, move, and change end-user devices, including cabling and connectivity. * Confront incidents, research solutions through internal and external knowledgebase, performs hands-on fixes when remote tools are not appropriate, and test resolution to ensure problem has been adequately resolved. * Report information-security incidents and with guidance from senior team members execute corrective security procedures. * Establish and maintain Preventative Maintenance (PM) schedules for system assets. * Install and configure operating system and application software on company devices. * Assist with creation of user documentation, including checklists, manuals, and procedures. * Train users on software and hardware as required. * Periodically test disaster recovery equipment kits to ensure business continuity. * Other duties as shall be assigned. Supervisory Responsibilities This position has no supervisory responsibilities. Position Requirements Formal Education & Certification * Associate degree in Information Technology, or equivalent in Information Technologies (or closely related fields) is strongly preferred. * Two additional years of hands-on experience may be substituted for academic requirements. * CompTIA A+ certification is preferred; certification within six months of employment is required, including regular progress toward certification. Knowledge & Experience * Two (2) years of practical experience with installation, operation, and maintenance of client systems and services. * A minimum of two (2) years of direct, hands-on experience in procurement, configuration, deployment, management, and administration of end user devices. * Two (2) years of practical knowledge with current Microsoft Office environment and Microsoft applications and the ability to assist users using the applications and troubleshoot program errors. * Two (2) years of practical experience with current Windows desktop, MacOS and iOS operating systems. * Two (2) years of practical experience with Windows command line and PowerShell utilities including Ping, Trace Route, IP Config, and gpresult. * Working knowledge of Active Directory, Group Policy Management, and Computer Management tools. * Working knowledge of Internet search engines and advanced technical language to perform searches for solutions to technical problems. Personal Attributes * Ability to communicate clearly and effectively with technical and non-technical audiences, verbally and in writing (including writing reports and presentations, business correspondence and procedural manuals) in a predominantly English-speaking environment. * Ability to troubleshoot, diagnose, analyze, detect, and repair equipment failures and malfunctions. * Ability to present ideas in business-friendly and user-friendly language. * Ability to deal with conflicts and tense situations in a professional manner. * Strong customer service orientation. * Experience working in a team-oriented, and collaborative environment. * Ability to conduct research into client system issues, standards, and products. * Highly self-motivated and directed; able to effectively prioritize and execute tasks in a high-pressure environment with minimal supervision. * Keen attention to detail. * Proven analytical and problem-solving abilities. Other Requirements * Ability to obtain and maintain a Tribal Gaming License and a Washington State Class III Gaming License. * Valid driver's license (Must be in possession while operating a Tribal Vehicle). Physical Demands * Requires the ability to lift and/or move objects weighing up to 50 pounds. * Constantly requires the ability to give and receive detailed information through verbal communication. * Constantly requires verbally expressing or exchanging ideas of important instructions accurately, loudly, or quickly. * Constantly requires working with fingers rather than the whole hand or arm. * Constantly requires repetitive movement of the wrists, hands and/or fingers. * Constantly requires walking or moving about to accomplish tasks. * Often requires standing and/or sitting for sustained periods of time. * Often requires ascending or descending stairs or ramps using feet and legs and/or hands and arms. * Occasionally requires raising objects from a lower to a higher position or moving objects horizontally. * Occasionally requires stooping which entails the use of the lower extremities and back muscles. Work Environment * This position is performed primarily in an office environment. * This position requires occasional overtime or work to be performed outside general business hours. Some Holidays, evenings or weekends, shift work, or on-call work may be required. * Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus. Travel Requirements Local travel to support KTI businesses may be required. This travel may be required on a regular basis. Travel outside of the area and state is occasionally required. Out of area travel time is typically less than a week in duration.

Job Description Hiring Preference: The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Descendant or Spouse of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants. At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians. Drug Testing: The Kalispel Tribe of Indians is a drug free work place. All applicants are subject to drug testing at the time of hire and at unannounced times during employment. Background Investigation: All candidates and employees may be subject to a background investigation. Kalispel Hospitality It is our expectation that anyone who works for the Kalispel Tribe of Indians lives by and operates out of the following behaviors and beliefs: CORE PURPOSE We Make People Feel Special. Deliver Kalispel hospitality, find a path to YES, and provide a warm smile and greeting. CORE VALUES We Take Pride In Everything We Do. Proudly represent the Kalispel Tribe, anticipate guest needs, and take ownership and put others first. Everyone is Welcome Here. Respect and honor all guests, use sincere “thank you” and “goodbye,” and use guest name whenever possible. We Choose Excellence Every Day. Help each other achieve greatness, be genuine, attentive, and flexible, and know the property and amenities. Job Summary The Client Support Technician for the Kalispel Tribe of Indians (KTI) is responsible for Tier 1 and Tier 2 support used in business systems owned and managed by KTI, and for supporting the users of those systems. The Client Support Technician maintains and operates systems through effective troubleshooting, repair, and performance analysis to ensure a stable environment. Client Support Technicians activities include installing, maintaining, repairing, and overhauling systems, and equipment platforms, to include telecommunication, data, audio visual, and network infrastructure. Client Support Technicians manage client user and device accounts. Clients Support Technicians remove, and replace components and peripherals to restore, and resolve software and hardware issues for end-users. Responsibilities Strategy & Planning • Conduct research, evaluate, and recommend products and services to support project and client requirements. • Suggest improvements to IT business processes and procedures to enhance efficiency and improve service levels. • Alert management to emerging trends in incidents. Acquisition & Deployment • Work with software and hardware vendors to request service regarding defective products. • Maintain and replace deployed technology and add modern technologies, as necessary. • Assist contracted specialist, technical personnel, or vendors to implement projects, solve problems, and extend knowledge base. Operational Management • Provide Level I support of technology resources and acts as an escalation point for advanced requests to team members and guests in all tribal government and business operations. • Monitor systems, and notify IT Support staff about outages including troubleshooting, scope, and impact information. If needed, determine the correct IT Support section, and escalate outage or functionality issues. • Log and track calls and issues using the ticket management database and maintain history records and related problem documentation. • Transfer ticketed work to other IT Support sections correctly and monitor the work as it progresses to resolution. Ensure all ticket work adheres to service level agreements, departmental policy, and standard operating procedures. • Configure, install, move, and change end-user devices, including cabling and connectivity. • Confront incidents, research solutions through internal and external knowledgebase, performs hands-on fixes when remote tools are not appropriate, and test resolution to ensure problem has been adequately resolved. • Report information-security incidents and with guidance from senior team members execute corrective security procedures. • Establish and maintain Preventative Maintenance (PM) schedules for system assets. • Install and configure operating system and application software on company devices. • Assist with creation of user documentation, including checklists, manuals, and procedures. • Train users on software and hardware as required. • Periodically test disaster recovery equipment kits to ensure business continuity. • Other duties as shall be assigned. Supervisory Responsibilities This position has no supervisory responsibilities. Position Requirements Formal Education & Certification • Associate degree in Information Technology, or equivalent in Information Technologies (or closely related fields) is strongly preferred. • Two additional years of hands-on experience may be substituted for academic requirements. • CompTIA A+ certification is preferred; certification within six months of employment is required, including regular progress toward certification. Knowledge & Experience • Two (2) years of practical experience with installation, operation, and maintenance of client systems and services. • A minimum of two (2) years of direct, hands-on experience in procurement, configuration, deployment, management, and administration of end user devices. • Two (2) years of practical knowledge with current Microsoft Office environment and Microsoft applications and the ability to assist users using the applications and troubleshoot program errors. • Two (2) years of practical experience with current Windows desktop, MacOS and iOS operating systems. • Two (2) years of practical experience with Windows command line and PowerShell utilities including Ping, Trace Route, IP Config, and gpresult. • Working knowledge of Active Directory, Group Policy Management, and Computer Management tools. • Working knowledge of Internet search engines and advanced technical language to perform searches for solutions to technical problems. Personal Attributes • Ability to communicate clearly and effectively with technical and non-technical audiences, verbally and in writing (including writing reports and presentations, business correspondence and procedural manuals) in a predominantly English-speaking environment. • Ability to troubleshoot, diagnose, analyze, detect, and repair equipment failures and malfunctions. • Ability to present ideas in business-friendly and user-friendly language. • Ability to deal with conflicts and tense situations in a professional manner. • Strong customer service orientation. • Experience working in a team-oriented, and collaborative environment. • Ability to conduct research into client system issues, standards, and products. • Highly self-motivated and directed; able to effectively prioritize and execute tasks in a high-pressure environment with minimal supervision. • Keen attention to detail. • Proven analytical and problem-solving abilities. Other Requirements • Ability to obtain and maintain a Tribal Gaming License and a Washington State Class III Gaming License. • Valid driver's license (Must be in possession while operating a Tribal Vehicle). Physical Demands • Requires the ability to lift and/or move objects weighing up to 50 pounds. • Constantly requires the ability to give and receive detailed information through verbal communication. • Constantly requires verbally expressing or exchanging ideas of important instructions accurately, loudly, or quickly. • Constantly requires working with fingers rather than the whole hand or arm. • Constantly requires repetitive movement of the wrists, hands and/or fingers. • Constantly requires walking or moving about to accomplish tasks. • Often requires standing and/or sitting for sustained periods of time. • Often requires ascending or descending stairs or ramps using feet and legs and/or hands and arms. • Occasionally requires raising objects from a lower to a higher position or moving objects horizontally. • Occasionally requires stooping which entails the use of the lower extremities and back muscles. Work Environment • This position is performed primarily in an office environment. • This position requires occasional overtime or work to be performed outside general business hours. Some Holidays, evenings or weekends, shift work, or on-call work may be required. • Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus. Travel Requirements Local travel to support KTI businesses may be required. This travel may be required on a regular basis. Travel outside of the area and state is occasionally required. Out of area travel time is typically less than a week in duration.

The Finance, Technology, and Analytics Administration (FTAA) is seeking a Journey-Level System Administrator to support critical IT operations that directly enable our mission. This position supports Eastern State Hospital (ESH) and related Behavioral Health and Habilitation Administration (BHHA) programs by installing, analyzing, designing, maintaining, and troubleshooting enterprise systems accessed both locally and remotely. As a key member of the IT Infrastructure & Operations (ITIO) team, you will make important decisions about system deployment, upgrades, security, and maintenance that have significant impact on the short- and long-term success of BHHA services. Your work ensures the stability, performance, and security of systems relied upon by clinical, administrative, and support staff who serve some of Washington's most vulnerable residents. Some of what you'll do: * Install, configure, analyze, and maintain mission-critical systems supporting Eastern State Hospital and BHHA locations statewide. * Troubleshoot complex system issues, including isolating defects, analyzing root causes, and implementing effective resolutions. * Research, evaluate, and implement new systems, technologies, and security best practices to meet BHHA requirements. * Ensure all systems development and changes follow DSHS policies for change authorization, release management, documentation, and security compliance. * Develop new systems and application integrations, collaborating with project managers to create and maintain required project documentation. * Administer backup and restoration systems, ensuring rapid recovery in the event of system failures or data loss. * Provide mentorship and guidance to team members supporting hospital staff. What we're looking for * Knowledge of modern Microsoft Operating systems and programs * Working knowledge of cloud technologies * Expertise in group policy and enterprise fleet management * Ability to demonstrate empathy and a calm demeanor * Project management skills * Ability to develop strong working relationships * Certified Information Systems Security Professional (CISSP) and , , ITIL 4 certifications * Ability to clearly communicate highly technical information at various levels both orally and in writing Who should apply: * A bachelor's degree or higher with a major emphasis in computer science AND three years of experience in information technology analysis, systems administration, or troubleshooting/problem-resolution; OR * Seven years of experience in systems administration, installing or supporting systems such as access/security systems, networks, servers, and/or applications. Completed applications will include * Current Resume * Cover letter * Three professional references The Department of Social and Health Services' (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency's vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security. Questions about this opportunity? Please contact Grant Grady at *********************** and reference project number 08091. Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at **************. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or **************. E-Verify is a registered trademark of the U.S. Department of Homeland Security

The RRS Customer Technologies Technician supports Red River Software's products for customers nationwide. In this role, you will intake, document, triage, investigate, and resolve complex technical issues in a fast-paced, customer-focused environment. As your expertise with RRS products grows, you will also assist with remote software installations, working closely with customers and service providers to ensure smooth deployment and a high-quality experience. The position requires strong technical aptitude, exceptional attention to detail, and a proactive, solutions-oriented mindset. Technicians work cross-functionally to troubleshoot advanced issues, maintain accurate documentation, provide customer training, mentor new employees, and contribute to internal knowledge resources. They help manage escalated cases, perform quality assurance checks, and support continuous improvements across the support team. Qualified candidates bring experience in technical support, customer communication, issue documentation, and use of tools such as Microsoft Office, CRM platforms, and SQL databases. Success in this role depends on strong problem-solving skills, the ability to collaborate effectively with both technical and non-technical stakeholders, and a commitment to delivering efficient, customer-centered solutions. : Summary The RRS Customer Technologies Technician is responsible for supporting Red River Software's products for customers nationwide. C-store Industry experience preferred.In this role, you will intake, document, triage, investigate, and resolve complex customer software issues within a fast-paced, collaborative environment. As your knowledge of Red River Software products deepens, you will also assist in performing and supporting remote installations of these solutions, partnering with customers and service providers to deliver a high-quality experience that helps their businesses operate efficiently and profitably. The Customer Support team is comprised of dedicated, multi-functional professionals operating in a dynamic, customer-centric environment. We seek individuals who demonstrate exceptional attention to detail, a strong technical aptitude, and a proactive, solutions-oriented mindset. Job Description General Responsibilities: Provide a high level of customer service to our customers and internal team members. Respect and value diversity. Excellent customer service skills and telephone support etiquette. Review, research, and resolve the most complex and high-priority issues. Maintain accurate data capture in tickets to enable integrity and complete customer communications. Respond to, analyze, investigate, problem solve, and resolve users' incidents/tasks promptly. Build and maintain a strong technical and analytical understanding of RRS to resolve issues without the need to escalate to other technical teams, wherever possible. Manage escalated technical issues and coordinate fixes across departments. Proficient in interacting with and creating a collaborative working environment amongst and with technical staff, non-technical end-users, and multiple levels of management. Provide advanced troubleshooting assistance, including changes in status and next steps. Assist with training new employees. Train users on the use of the software products and processes. Show proper procedures to follow during day-to-day activities. Act as a mentor for new employees. Maintain records of customer communications, including documenting problems and resolutions. Monitor support queues to ensure that reported issues are being triaged and addressed promptly. Create and maintain knowledge base articles to support team development and efficiency. Develop an ability to train end-users in the use of the software. Conduct quality assurance checks on resolved tickets to ensure customer satisfaction and follow up on open issues to provide timely updates to customers. Assist in installing hardware, software, and peripheral equipment, following design or installation specifications. Demonstrates good judgment in independently selecting methods and techniques for obtaining solutions. Passion and Initiative regarding technical support processes, standardization, methodologies, and documentation. Proven personal time and capacity management skills minimizing white-space or idle time . Participate in professional organizations to stay current and relevant and improve expertise as it relates to the information technology industry. Creativity when it comes to finding ways to make the software work for unexpected customer needs. Qualifications and Education Requirements 2+years experience in any of the following industries: Accounting/Bookkeeping, Fuel Jobbers Operations, CO-OP Operations, Fuel Station Servicing, 2+ years' proven experience in a technical/systems support role with direct customer interaction. 3+ years experience with Microsoft Office Suite including MS Outlook, MS Teams, MS Excel, MS Word 2+ years experience in the documentation of issues, processes, and SOP's (Standard Operating Procedures). Preferred Skills Associate or bachelor's degree (Optimal areas of study include: Computer Science, Operations, Business, Accounting, SQL Databases). Experience with identifying and assisting in developing process improvements. 2+ years of experience utilizing an enterprise CRM solution. (Hubspot) 2+ years of experience working with SQL databases, including writing and optimizing queries, statements, and stored procedures. Experience managing customer expectations regarding issue resolutions, install scheduling changes, and customer concerns. Skilled in software testing and troubleshooting to identify and resolve potential issues. Worker Type: Regular Number of Openings Available: 1

To tell the story of North 40 Outfitters is to tell a success story of the people of the Northwest. We do what we love, and love what we do because we're passionate. We're dedicated. We give it all we've got and then we get up in the morning and do it all over again. We're farmers and ranchers. We're barrel racers and river chasers. We're honest. We're helpful. And our families, our friends, and our communities are everything. This is us. This is who we are. It's what we do every day. Our Values: Embrace Authenticity Encourage Transparency Promote Learning Build Trust Earn Respect Deliver Value Serve Our Customers Job Description North 40 Outfitters in Spokane, WA is looking to hire a Full-Time IT Systems Administrator to join our team. We believe that each team member plays a vital role in the success of our company. We are looking for authentic and enthusiastic people who love our lifestyle and believe in service before self. As an IT Systems Administrator at North 40, you will be responsible for maintaining and administering North 40's Network, Server and Phone Infrastructure. This full-time position requires the ability to work all scheduled shifts between the business hours of Mon-Fri 8 am to 5 pm. This shift can vary and include working weekends and certain holidays and will require flexibility in scheduling based on business needs. Qualifications Technical research and development to maintain and enable continuing innovation within the infrastructure. Accountable for ensuring that system hardware, operating systems, software systems and related procedures adhere to organization values and principles. You will need specialized expertise and skill in maintaining established standards of quality and accuracy Bachelor's degree in computer related study; or five plus years of related IT experience and/or training Microsoft Certifications are a plus (MTA, MCSA, MCSE, MCITP) Azure/AWS Certifications are a plus (Fundamentals, Associate, Professional, Expert, Specialty) VMware Certifications are a plus (VCA, VCP, VCIX, VXCDX) Network Certifications are a plus (CCSA, CCNA, CCNP, CompTIA Network+) ITIL Foundation, Practitioner, Intermediate, Expert and Master are a plus Microsoft/Azure Active Directory and Group Policies Microsoft 365/Teams and Sharepoint administration IIS, DFS, WSUS, DNS, DHCP, FTP, CA SSL, AD Certificate Services Firewalls and Networking Hardware (Check Point, Meraki, Aruba, Cambium, etc.) Wifi Hardware (Meraki, Cambium, etc.) Network routing and switching (Layer 2 and Layer 3 routing protocols) Proficient with network troubleshooting toolsets (Packet Captures, Network Mapper, NSLOOKUP, DIG, Debug Logging) Knowledge and experience in scripting, ie PowerShell, Python Knowledge and experience working in virtual environments (VMWare, Hyper-V, etc. Knowledge of VOIP (3CX or similar) Knowledge of computer systems and business practices. Advanced experience with Windows and Linux Servers Backup administration, scheduling, and troubleshooting (Veeam) Understanding of principals and processes for providing quality customer service Ability to document System Configuration, Policies, Procedures and Standards Basic working knowledge of retail policies and procedures Strong verbal and written communication skills; ability to communicate with others in a clear, understandable, and professional manner on the phone, via email and in person Ability to work on multiple projects and prioritize projects based on importance with or without direction Ability to work both individually and in a team environment Physical ability to easily adapt from sitting for long periods of time to standing and the ability to view a computer monitor for extended periods of time; lifting up to 50 lbs. on an occasional basis while using correct lifting, loading and carrying techniques Some after-hours system maintenance necessary (on-call) Some travel between local and regional offices required Additional Information BENEFITS & COMPENSATION We offer a competitive wage ranging $30-$38 per hour, a rewarding work environment, and generous benefits and perks such as paid holidays, a 401(k) option, Health Savings Accounts (HSAs), medical, dental, vision, and life insurance, and a phenomenal employee discount on all products North 40 sells. North 40 Outfitters is proud to be an Equal Opportunity Employer.

Job DescriptionSummaryOur client is a leading IT Solutions Company (MSP - Managed Services Provider) located in Spokane, WA and they are in need of a IT Support Engineer / Level III Technician, who is proficient in networking. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client's business needs. Duties & Responsibilities Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory Three years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus MUST have worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Job DescriptionSummaryOur client is a leading IT Solutions Company (MSP - Managed Services Provider) located in Spokane, WA and they are in need of a IT Support Engineer / Level III Technician, who is proficient in networking. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs. Duties & Responsibilities Workwith sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Minimum of 4years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory Three years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus MUST have worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Spokane, WA

We are seeking a skilled and dedicated Help Desk Level 2 Technician to join our team. This role is ideal for individuals who excel in troubleshooting and resolving complex technical issues, and who are passionate about delivering exceptional IT support. If you are known as the reliable resource when technology challenges arise, we invite you to apply and contribute to a stable and secure digital environment. Key Responsibilities: Issue Resolution: Address and resolve escalated technical issues from Level 1 support, including hardware, software, and network-related concerns. System Configuration: Install, configure, and optimize systems, applications, and devices to ensure peak performance. Security Management: Administer user accounts and security settings to maintain system integrity and data protection. Documentation: Accurately record solutions and procedures in the ticketing system to support knowledge sharing and operational efficiency. System Maintenance: Deploy software patches and updates to enhance system reliability and security. Collaboration: Work closely with internal teams and other IT departments to resolve complex technical challenges. Support Delivery: Provide both remote and on-site technical support as required. Mentorship: Assist in the development of Level 1 technicians by sharing expertise and best practices. Qualifications: Education: Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience. Experience: 2-4 years of experience in IT support, with a demonstrated ability to manage a wide range of technical issues. Technical Proficiency: Strong knowledge of Windows, mac OS, Active Directory, Office 365, and networking fundamentals. Tools & Systems: Experience with IT Service Management (ITSM) tools and ticketing systems. Communication Skills: Excellent verbal and written communication skills, with a customer-focused approach. Certifications: CompTIA A+, Network+, or Microsoft certifications are advantageous but not required. Why Join Us: Team Environment: Collaborate with a team of passionate IT professionals in a supportive and engaging workplace. Professional Growth: Enhance your skills through hands-on experience and continuous learning opportunities. Benefits: Competitive compensation package including health, dental, and retirement benefits, along with company-provided equipment. Work Culture: Participate in team-building activities and enjoy a workplace that values both achievement and camaraderie. Additional Information: Location: Primarily office-based with occasional travel to client sites. Work Schedule: May include on-call or shift work as needed. Physical Requirements: Ability to lift up to 50 lbs. Application Instructions: If you are ready to advance your career in IT support and become a valued member of our team, please submit your application. This position offers the opportunity to make a meaningful impact while continuing to grow professionally. Join us in building a more efficient and secure digital future.guru. Let's build a smoother digital future-one ticket at a time. Powered by JazzHR OUwOYifrev

Full-time Description Join the URM Stores Team as a Workers' Comp & Leave Specialist! Are you detail-obsessed, people-oriented, and ready to make a real impact? URM Stores, Inc. is on the hunt for a dynamic Workers' Comp/Leave Specialist to assist on all Workers' Comp/Leave management operations across multiple states. In this role, you'll be the go-to for all things FMLA, ADA, state and local leave laws, and both short- and long-term disability programs. You'll also assist our Workers' Comp/Leave Manager with claim processes in partnership with our third-party administrator and assist with our Lite Duty Work Program from start to finish. At URM, we keep things fast paced and fun. Our HR team is tight-knit, experienced, and all about collaboration. Whether we're tackling tough challenges or celebrating big wins, we've got each other's backs and always bring positive energy to the table. If you're ready to grow your career, solve meaningful problems, and work with one of the top HR teams in the Pacific Northwest-this is the place for you! Important Note: This role is 100% on-site-remote work is not available. What You'll Own & Deliver: Assist with the Workers' Comp Process: Assist with the full lifecycle of Workers' Compensation claims from start to finish-ensuring accurate, timely handling and helping employees safely return to work as soon as possible. Be the Go-To for Leave Needs: Talk with employees about their leave or modified schedule needs and walk them through what's required, ensuring they know exactly what to expect and what to submit for FMLA and/or state paid leave. FMLA Guru: Support the FMLA process from the first “I need leave” conversation through to a successful return. You'll coordinate paperwork, confirm eligibility, gather medical certifications, and track intermittent/reduced schedules. Keep the Communication Flowing: Maintain regular (and respectful) communication with employees on leave and serve as a bridge between them and their managers to ensure everyone's in the loop. Advise Like a Pro: Help managers and employees navigate how leave laws work alongside PTO, Workers' Comp, and disability benefits. Smooth Returns: Assist with the return-to-work process for employees coming back from extended leave-making the transition seamless. Support ADA Accommodations: Coordinate leave requests related to ADA accommodations and ensure they're handled with care and compliance. Shared Leave Champion: Support our Shared Leave programs with a perfect blend of policy know-how and people-first care. Records Rockstar: Keep meticulous records of leave and accommodation requests, always following legal standards and best practices. Guard Confidentiality: Protect employee medical documentation with the utmost discretion and care. Stay in the Know: Keep your knowledge fresh on all things FMLA, ADA, and state/local leave laws. Track Incidents: maintains documentation and ensures compliance with OSHA and state-specific regulations. And More: Jump in on other related duties as needed-we're a team that helps where help is needed. Why You're the One: When it comes to workers' comp - You're the go-to pro - turning complex claims into smooth recoveries, one claim at a time! Legal Leave Pro: You've got deep, working knowledge of FMLA, ADA, and other leave-related laws-and you know how to apply them in real-world scenarios. Problem-Solving Powerhouse: You're sharp, analytical, and love tackling complex challenges with practical solutions. Detail Devotee: Your organizational skills are top-notch, and you never let the small stuff slip through the cracks. People Person: You communicate clearly, confidently, and respectfully with everyone-from employees to leadership and beyond. Self-Starter with Hustle: You take initiative, juggle multiple priorities like a pro, and always meet your deadlines. Team Player with Positivity: You show up with a great attitude and help build a supportive, can-do work environment. Dependable & Driven: Integrity, accountability, and a sense of urgency define your work style-you follow through and get results. Trusted with the Sensitive Stuff: You handle confidential information with discretion, care, and professionalism. Here's the Education, Experience, & Certifications You'll Bring: Education + Experience Combo: You've got an associate or bachelor's degree in business, HR, or a related field and at least 3 years of hands-on experience in Workers' Comp and/or Leave. No degree? No problem-5+ years of solid, related experience works too. Certifications: Washington Workers Compensation Professional (WWCP) a huge plus! Union Know-How is a Big Plus: Experience working in union environments? Even better-you'll feel right at home. Please submit a cover letter with your resume when applying for this position. A Legacy of Local Impact Since 1921 For over a century, URM has been the powerhouse behind independent grocers, operating as a proud retailer-owned cooperative. Our mission? To fuel the success of local, community-focused grocery stores by handling everything from purchasing and warehousing to timely delivery of top-quality merchandise. What sets us apart? Our unique cooperative model means our Member-Owners aren't just customers-they're shareholders. We reinvest in their success by returning net earnings to our Co-Op members as patronage dividends. Today, URM has grown into a billion-dollar enterprise, employing more than 3,000 dedicated team members across URM and our thriving subsidiaries-Rosauers Supermarkets and Peirone Produce. We work in a supportive team environment and in addition to our amazing culture, our employees enjoy many perks, and below are a few of the highlights of our complete compensation package: Target range is $32 - $35/hour. The selected candidate's pay within the wage range will be based on several factors including: relevant education, experience, qualifications, certifications, skills, performance, shift, travel requirements, geographic location and the prevailing minimum wage for that location, and business or organizational needs. Insurance Benefits - So that our non-union employees have more to take home from their paycheck, URM pays 100% of the Medical/Dental/Vision/RX Insurance premiums for the employee and over 93% for the employee's dependents! 401k Retirement Plan with an amazing Company match up to 9% of your annual salary! Subsidized Life Insurance for employees and great rates for the employee's family. Company paid Long-Term Disability insurance. Short-Term Disability and Cancer Insurance available. Life Flight Insurance at Special Rate. Great vacation plan! Six Paid Holidays plus, four Paid Personal Holidays. Paid Sick Days. Paid Volunteer Service Day! Get paid to volunteer at your favorite non-profit! Experience enjoyable Company sponsored activities through events like URM March Madness Brackets, Family Hockey Night with the Chiefs, Holiday Mingle & Jingle with great raffle giveaways, Summer Evening Wine & Music Event, and Winter Break Movie Night, which are just a glimpse of the fun we have to offer for employees and their families! Plus, enjoy a variety of Corporate discounts, from gym memberships, cell phone plans, to computer discounts! Our employees receive an amazing Employee Discount at our Company-owned Grocery Stores!!!! URM Stores, Inc. is proud to be an equal opportunity employer, committed to fostering an inclusive workplace. We provide equal employment opportunities to all individuals regardless of race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, disability, ancestry, veteran status, genetic information, or any other characteristic protected by federal or state law. We are dedicated to maintaining a work environment free from discrimination in all aspects of employment, including recruitment, hiring, training, promotions, compensation, and workplace practices. Please note: Due to the sensitive nature of this position, the selected candidate must successfully pass the URM Stores, Inc pre-employment processes. Salary Description Target range is $32 - $35/hour

Job DescriptionJob DescriptionOn-Call IT Field Technician - PC, Mac, Printer & Scanner Support

Summary Our client is a leading IT Solutions Company (MSP - Managed Services Provider) located in Spokane, WA and they are in need of a IT Support Engineer / Level III Technician, who is proficient in networking. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client's business needs. Duties & Responsibilities Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory Three years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus MUST have worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Who We're Looking For: Are you the go-to person when tech goes rogue? The one colleagues ping when Wi-Fi acts up or software throws a tantrum? Join us as a Service Desk Escalation Engineer and be the hero who transforms tech chaos into calm. No capes required-just your sharp skills and a passion for problem-solving! Your Mission (should you choose to accept it): * Rescue & Resolve: Tackle escalated tech issues from Level 1-hardware gremlins, software glitches, and network hiccups don't stand a chance. * Build & Conquer: Install, configure, and optimize systems, apps, and devices like a pro (bonus points for creativity). * Secure the Fort: Manage user accounts and security settings to keep our digital kingdom safe. * Document Like a Legend: Track solutions in the ticketing system so your expertise lights the way for others. * Update & Protect: Deploy patches and updates to keep systems running smoothly and securely. * Collaborate: Partner with team members and other IT teams to crush complex challenges. * Be the On-Site Hero: Provide remote and in-person support, sometimes saving the day means showing up IRL. * Mentor Newbies: Share your knowledge to help Level 1 techs grow into IT rockstars. Your Superpowers (a.k.a. Qualifications): * Education: Degree in IT, Computer Science, or related field (or equivalent hands-on wizardry). * Experience: 2-4 years in IT support (you've seen it all, from password resets to network meltdowns). * Tech Mastery: Windows, mac OS, Active Directory, Office 365, and networking are your bread and butter. * Tools of the Trade: Familiar with ITSM tools and ticketing systems (you keep things organized, even when chaos reigns). * Soft Skills: Clear communicator, problem-solver extraordinaire, and a customer service mindset that turns frowns upside down. * Certifications: CompTIA A+, Network+, or Microsoft certs are a plus, but not a must. Why You'll Love It Here: * Team Vibes: Work with a crew of tech-obsessed, snack-fueled, meme-sharing colleagues who've got your back. * Grow Fast: Level up your skills with real-world challenges that keep you sharp. * Perks: Competitive salary, health/dental/retirement benefits, and company-issued gear (because heroes need tools). * Fun Stuff: Team outings, nerf gun battles, and a culture that celebrates wins both big and small. The Nitty-Gritty: * Location: Primarily office-based, with occasional travel to client sites (adventure included). * Flexibility: Occasional on-call or shift work (for those who thrive under pressure or live on coffee). * Physical Skills: Able to lift 50 lbs (because cloud storage hasn't replaced all the heavy lifting… yet). Ready to Join the Crew? If you're ready to fix, troubleshoot, and high-five your way through the IT world, hit "Apply" now. Warning: This role may cause spontaneous bursts of pride, endless learning, and a permanent spot as the office tech guru. Let's build a smoother digital future-one ticket at a time.