Analyst, Desktop Support - IT Infrastructure - Full Time (On-site Towanda/Troy)
Information technology technician job in Towanda, PA
The Analyst, Desktop Support is responsible for the maintenance, installation, repairs and overall support of desktops, laptops, tablets, mobile devices and IoT medical devices to support critical healthcare operations across The Guthrie Clinic (TGC). The Analyst documents, upgrades and/or replaces hardware and software as required. This position will work together with the Help Desk and Network Operations Center (NOC) staff as appropriate to determine and resolve problems.
Experience:
1. Preferred one to three (1 to 3) years of experience on a desktop support services team; healthcare experience preferred.
2. Proficiency in operating systems (e.g., Windows, mac OS, iOS, Android)
3. Experience specifying, troubleshooting, and maintaining Microsoft compatible end‐user computing platforms and peripherals running Microsoft Windows Operation Systems including Windows 10 and Windows 11.
4. Experience migration operating system versions and updating desktop images.
5. Knowledge in Microsoft O365, Patch Management, anti-virus and inventory management tools.
6. Excellent knowledge of computers and peripherals.
7. Working knowledge of configuring and troubleshooting iOS and Android-based mobile devices.
8. Strong customer service orientation, good written and oral communication skills, self-motivated and directed.
9. Working knowledge of managing tickets, follow-up actions and close issues.
10. Ability to work in a fast-paced environment, manage user expectations and potential risks.
11. Experience with patch management software.
12. Basic understanding of LAN/WAN network infrastructure technologies.
13. Basic understanding of security technologies including firewalls and antivirus.
14. Experience with ITSM functionalities such as change control, CMDB and ticketing systems.
15. Basic understanding of healthcare information systems (e.g., Epic, Cerner), cybersecurity and clinical operations.
16. Experience with resolving multiple issues simultaneously.
Education:
1. Bachelor's degree in Information Technology, Computer Science, Healthcare Administration or related field strongly desired or an equivalent combination of education and experience.
Licenses/Certifications:
1. Preferred certifications include CompTIA A+.
Essential Functions:
- Responsible for installation and maintenance of desktop, laptops, tablets, mobile devices, printers and peripheral hardware.
- Perform preventative maintenance on hardware.
- Test and plan the deployment of new operating system releases, vendor patches and commercial software releases.
- Develop and document standardized user processes and procedures; “how-to” documentation.
- Provides proactive and advanced troubleshooting and analysis.
- Understands and accounts for interactions between technologies and applications.
- Responsible for maintaining ticket status and resolution information in ticketing system.
- Accountable for meeting established performance metrics which will be used in performance evaluations.
- Participates in on-call support rotation as specified by management.
- Willingness to travel between sites in the TGC Pennsylvania/New York regional footprint (Sayre, Towanda, Troy, Corning, Cortland, Binghamton, etc.)
- Promotes the use of TGC's PMO methodology and standards to manage IT initiatives.
- Demonstrate commitment to customer service by providing responsive and effective support, developing solid working relationships with customers and IT colleagues, and delivering high quality, value-added services that exceed customer expectations.
- Demonstrates a commitment to excellence in Customer Service with all internal and external customers of TGC.
- Performs related duties as assigned and unrelated duties as requested.
Other Duties: Other duties as assigned
Control System Specialist
Information technology technician job in Binghamton, NY
hackajob on-demand focuses on matching talented contractors like you with organisations seeking specific skills for their projects. We use our platform to connect you with exciting contract opportunities and discuss projects on behalf of the companies we partner with.
Start Date is January 5
Role: OMS Control System Architect - 3-year contract
Client is located in Binghamton, NY, but remote is okay for this role.
Candidates need to be located as close to Binghamton as possible, as they will be expected to come into the office occasionally for important meetings and events.
The Top 2 skills needed are:
OMS (Outage Management System), GIS, and CIS skills (Geographic Info Systems and Computer Info Systems)
3 years + experience in Outage Management (OMS) technology and associated architecture, but is more focused on the business rules and practices surrounding OMS and its interfaces/systems. Appropriate business background, including OMS, planned work, mobility, CIS, and GIS experience, is important.
Duties will include defining the scope of new applications and preparing requirements documents and designs efficiently.
Dynamic PC Support Techician
Information technology technician job in Binghamton, NY
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
Computer Field Technician
Information technology technician job in Binghamton, NY
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a
Computer Field Technician Position
doing hardware repairs and installations on laptop and desktop units. To be successful in this position,
you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
IT Technician 2
Information technology technician job in Binghamton, NY
Job Description
JOB SUMMARY/OBJECTIVE: The IT Technician 2 will be responsible for providing problem resolution, analysis, coordination, testing, and installation of computer-based software, peripherals, local area networks (LAN) and other related equipment.
This position's specific duties and responsibilities include, but are not limited to:
KNOWLEDGE/SKILLS:
Install and configure hardware and software related to desktop and laptop operating systems.
Operating system configuration changes.
Troubleshooting associated problems with desktop computers, laptops, printers, and peripherals.
Recommend solutions to user problems.
Scheduling and executing enterprise desktop and laptop replacements.
Provide support and PC/Printer repair services for users locally and remotely.
Software Installations.
Create and maintain desktop images.
Research desktop-related products and services to make recommendations.
Interface with users in person, over the telephone or via remote connection.
Provides informal training of computer device users.
Document and track all work orders in the IT Request DB to assure quality service.
Be able to work flexible hours and occasionally extended hours in support of a 24x7 manufacturing operation.
May include other duties as assigned and/or special projects.
SPECIFIC KNOWLEDGE REQUIRED:
MS365, MS Office
MSQL, MYSQL
Windows 11 Pro, Windows Server 2019-2025
Linux
VMWare, Hyper V
Remote Desktop, Go to Assist
Backup and Restore Software
Antivirus software
Cisco IOS, Cisco Meraki Experience preferred.
Must have the ability to communicate technical information to nontechnical personnel.
REQUIRED EDUCATION AND EXPERIENCE:
Associate degree in computer-related field preferred.
A+ or Network+ certifications preferred.
PHYSICAL REQUIREMENTS:
Must be able to lift to 45lbs.
This position requires frequent walking, standing, and sitting.
WORK AUTHORIZATION/SECURITY CLEARANCE:
No special clearances required.
HOURS:
FULL-TIME
WHAT WE OFFER:
401(k)
Health, Dental, & Vision Insurance
Life Insurance
PTO & Paid Holiday
Long & Short Disability
Opportunities for career growth and development.
A collaborative and dynamic work environment.
Recognition and rewards for exceptional performance.
MUST BE ABLE TO COMMUTE:
Binghamton, NY (Required)
WORK LOCATION:
In person
i3/SureScan is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by local, state, or federal law. This policy applies regarding all aspects of one's employment, including hiring, transfer, promotion, compensation, eligibility for benefits, and termination.
IT Technician 2
Information technology technician job in Binghamton, NY
JOB SUMMARY/OBJECTIVE: The IT Technician 2 will be responsible for providing problem resolution, analysis, coordination, testing, and installation of computer-based software, peripherals, local area networks (LAN) and other related equipment.
This position's specific duties and responsibilities include, but are not limited to:
KNOWLEDGE/SKILLS:
Install and configure hardware and software related to desktop and laptop operating systems.
Operating system configuration changes.
Troubleshooting associated problems with desktop computers, laptops, printers, and peripherals.
Recommend solutions to user problems.
Scheduling and executing enterprise desktop and laptop replacements.
Provide support and PC/Printer repair services for users locally and remotely.
Software Installations.
Create and maintain desktop images.
Research desktop-related products and services to make recommendations.
Interface with users in person, over the telephone or via remote connection.
Provides informal training of computer device users.
Document and track all work orders in the IT Request DB to assure quality service.
Be able to work flexible hours and occasionally extended hours in support of a 24x7 manufacturing operation.
May include other duties as assigned and/or special projects.
SPECIFIC KNOWLEDGE REQUIRED:
MS365, MS Office
MSQL, MYSQL
Windows 11 Pro, Windows Server 2019-2025
Linux
VMWare, Hyper V
Remote Desktop, Go to Assist
Backup and Restore Software
Antivirus software
Cisco IOS, Cisco Meraki Experience preferred.
Must have the ability to communicate technical information to nontechnical personnel.
REQUIRED EDUCATION AND EXPERIENCE:
Associate degree in computer-related field preferred.
A+ or Network+ certifications preferred.
PHYSICAL REQUIREMENTS:
Must be able to lift to 45lbs.
This position requires frequent walking, standing, and sitting.
WORK AUTHORIZATION/SECURITY CLEARANCE:
No special clearances required.
HOURS:
FULL-TIME
WHAT WE OFFER:
401(k)
Health, Dental, & Vision Insurance
Life Insurance
PTO & Paid Holiday
Long & Short Disability
Opportunities for career growth and development.
A collaborative and dynamic work environment.
Recognition and rewards for exceptional performance.
MUST BE ABLE TO COMMUTE:
Binghamton, NY (Required)
WORK LOCATION:
In person
i3/SureScan is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by local, state, or federal law. This policy applies regarding all aspects of one's employment, including hiring, transfer, promotion, compensation, eligibility for benefits, and termination.
Auto-ApplyHelp Desk IT Support II
Information technology technician job in Johnson City, NY
We are looking for a qualified Service Technician to provide fast and useful technical assistance on computer systems. You will answer queries on underlying technical issues and offer advice to solve them.
An excellent Service Technician must have sufficient technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and composed, to deal with demanding customers.
Your goals will be to build value for clients that will help protect the company's character and business.
IT Service Desk Technician Responsibilities
Serve as the first point of contact for customers exploring technical assistance over the phone or email
Complete remote troubleshooting through diagnostic techniques and pertinent questions
Discover the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unsolved issues to the next level of support personnel
Provide detailed information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements to procedures
IT Service Desk Technician Requirements
Some experience as a help desk technician or other customer support role
Tech savvy with working knowledge of office automation products, databases, and remote control
Good understanding of computer systems, mobile devices, and other tech products
Ability to diagnose and solve basic technical issues
Proficiency in English
Excellent communication skills
Customer-oriented and cool-tempered
IT Support Specialist
Information technology technician job in Binghamton, NY
This is a position for a customer service-focused professional providing level one technical support to end users in an in-office professional environment. The candidate for this position will demonstrate strong critical-thinking skills, a calm and service focused demeanor and the ability to manage multiple priorities under stress.
Leverage knowledge and experience to execute troubleshooting solutions when investigating unresolved issues; Diagnostic testing- using remote control tools to assume controls of a user's system.
Utilize the Ticketing System queue to ensure all tickets are completed in a timely manner.
Maintain knowledge of fundamental operations of relevant software, hardware and other equipment.
Timely escalation via email and verbal of unresolved incidents/requests to the proper level or application/systems support teams as needed.
Identify and escalate situations requiring urgent attention.
Stay current with system information, changes and updates.
Knowledge of relevant call tracking applications.
Contact vendors to place orders., request support and follow up on same.
Administer, configure and provide Level I troubleshooting for telephone system.
Help end users with printer setup and basic printing troubleshooting needs.
Assist end users with corporate assigned mobile devices issues, setup and configuration.
Work on data center hardware/software issues on an assigned or as needed basis.
Maintain updates to the supply inventory.
Ability to support remote and traveling users in a “hands-off” capacity via remote login and phone.
Prepare\Deploy computers/workstations with all of the necessary hardware and software components, and creates user accounts (as needed).
Support the operation and setup of the workstations, printers, servers and network.
Monitoring of Anti-Virus System and System Alerts.
Support the operation of computer peripherals such as scanners, faxes, switches, wireless routers and mobile devices.
Document re-occurring problems and identify the root cause to find solutions.
Regular and reliable attendance.
Work overtime on an as needed basis.
Other duties as assigned.
Requirements
High School degree required
3+ years minimum office and\or technology experience
Network+ Certification desired
SCCM experience desired
A+ Certification desired but not mandatory
Strong critical thinking skills
Basic knowledge of Microsoft Office (Word, Outlook, PowerPoint and Excel)
Excellent oral and written communication skills
Ability to prioritize and quickly resolve issues
Desire to acquire a deeper technical understanding
Customer service oriented at all times
Organized and detailed oriented
Works well in a fast-paced task driven environment
Problem-solver
Proactive
Team-player
Travel to branch office locations required as needed.
Ability to work nights and/or weekends as needed.
Salary Description $23 - $27 per hour DOE
Field Tech Support
Information technology technician job in Towanda, PA
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You're the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction.
Job Duties and Responsibilities
What You'll Do:
You'll visit customers' homes, solve problems, and introduce them to smart home tech.
Install and service DISH equipment and smart home products in customers' homes
Teach customers how to use their tech and offer additional services when helpful
Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team
What's in it for You:
Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges
Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5-10% pay increases based on performance
Bonus Potential: Earn up to $6,400 your first year, and up to $9,100 annually after. High performers also receive AwardPerqs-redeemable for travel, electronics, and more
Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month), company-provided van, tools, and uniforms
Paid Training You'll Get:
Clear, step-by-step guidance for installations and service
Smart home tech knowledge to support and educate customers
Best practices created by our most experienced techs
Skills, Experience and Requirements
What You'll Need:
Valid Driver's License: Clean record required
Schedule Flexibility: Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays
Physical Ability:
Climb ladders (up to 40 ft)
Lift up to 70 lbs
Must meet and maintain 335 lb weight limit
Customer Focus: Build trust and create a great experience
Problem-Solving: Tackle a variety of challenges on the spot
Determination: Work in tight spaces and all kinds of weather
Adaptability: Handle changes and unexpected tasks with ease
Benefits:
From versatile health perks to new career opportunities, check out our benefits on our careers website.
Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact *************** if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)
Salary Ranges
Compensation: $19.50/Hour
IT Specialist
Information technology technician job in Ithaca, NY
Job Details Headquarters - Ithaca, NY Full Time 4 Year Degree $24.82 - $27.00 Hourly Day Information TechnologyIT Specialist - Join Our Tech Team!
Are you a problem-solver with a passion for technology and helping people? TCAT is searching for an IT Specialist to join our operational technology department. If you excel at providing engaging, hands-on technical support and you're looking for a workplace with a diverse workforce that provides essential services to our vibrant community, look no further!
What You'll Do:
Analyze and troubleshoot network connectivity issues, ensuring the daily operations in the office and across the fleet.
Work closely with frontline operations staff, providing essential IT support to keep our vital services running smoothly.
Deliver efficient, timely technical support to both on-site and remote users, while proactively managing the ticketing system with minimal oversight; escalating issues only when necessary.
Perform scheduled maintenance and critical upgrades on workstations and network services to prevent disruption.
Work directly with the IT Manager and external vendors to monitor and manage all software licenses and subscriptions.
Create helpful SOPs and train end-users on best practices.
Why Join TCAT?
We offer a truly supportive work environment where your skills and passion make meaningful impact on thousands of riders everyday!
Excellent benefits including generous contributions to your retirement plan and medical insurance as well as fully employer-paid dental, vision, life, and disability insurance.
Generous PTO: 15 days vacation, 7 days protected sick leave, 7 paid holidays, 5 floating holidays, 3 personal days.
Be part of an innovative, mission-driven team working on diverse projects and unique technology in a transit environment.
Qualifications
What You Bring:
Bachelor's degree in IT or related field, 1-3 years' experience in computer networks and system maintenance.
Demonstrated ability to acquire and maintain a working knowledge of a wide range of applications/systems.
Familiarity with end-user support, security systems, and hardware monitoring.
Strong knowledge of Microsoft Office 365 and Windows OS (10, Server 2012/2016/2019).
Excellent problem-solving, a positive attitude, and strong customer service skills.
Demonstrated ability to take initiative and work independently while actively contributing to a collaborative, mission-driven team.
Willingness to flex your work schedule and provide occasional off-hour support to meet operational needs.
Ready to make an impact with your tech skills and know-how? Apply today and drive innovation at TCAT!
Desktop Support Technician
Information technology technician job in Clarks Summit, PA
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Desktop Support Technician to join our team in Clarks Summit, Pennsylvania (US-PA), United States (US).
Role Responsibilities
* Install, upgrade, support, and troubleshoot for computer (desktops & laptops) hardware, mobile devices (tablets), printers, scanners, and any other supported devices
* Perform general preventative maintenance tasks on computer (desktops & laptops) hardware, mobile devices (tablets), printers, scanners, and any other supported devices
* Diagnose and resolve software issues, operating system issues, and network issues
* Interact with End Users to identify IT issues, provide easy to understand explanation of the resolution, and to provide timely updates on progress of their IT issues
* Respond in a timely manner to end user inquiries and requests, ensuring to maintain customer satisfaction and adherence to Service Level Agreements (SLAs)
* Manage daily Incident and/or Requests queue from an ITSM tool by accurately documenting work notes and resolution notes
Basic Qualifications
* 2+ years' experience desktop and/or deskside experience
* High School Diploma or equivalent
* Reliable personal transportation (Automobile)
* Ability to physically perform general office requirements (ability to lift 50lbs)
Highly Preferred Skills
* Reliable personal transportation (Automobile)
* Undergraduate degree or some college coursework preferred
* Strong knowledge of Windows operating system environment
* Solid client service skill
* A+ desktop or equivalent skill set is highly preferred; additional certifications for various hardware platforms may be required
* Ability to physically perform general office requirements
* Must be able to perform essential responsibilities with or without reasonable accommodations
* Travel will be minimal and on an exception basis only
About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only **************** ******************************* email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, *************************************
NTT DATA endeavors to make ********************** accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at ************************************* This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
Auto-ApplyContract Technician
Information technology technician job in Binghamton, NY
Position OverviewUnited Health Services (UHS) is seeking a detail-oriented Contract Technician to join our Managed Care Contracting team. In this role, you will review and improve hospital, homecare, and physician contract management within the Epic system, validating HealthPlan payments to ensure accuracy. You'll audit expected reimbursements and analyze components impacting payment calculations, playing a vital role in resolving system adjudication issues and identifying necessary corrections.
At UHS, every connection matters-from the accuracy of our contracts to the partnerships we build with payers and colleagues. Your expertise will help strengthen these connections by supporting efficient and precise contracting processes that directly impact patient care and organizational success. Join us and make a meaningful difference in the way care is delivered.
Primary Department, Division, or Unit:
UHS Managed Care Contracting
Primary Work Shift:
Day
Regular Scheduled Weekly Hours:
40
Compensation Range:
$21.31 - $30.90 per hour, depending on experience
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Job Responsibilities:
Collaborate with clinical and business leaders to meet project deliverables related to contract management and system updates.
Define, document, build, and maintain EHR application content within the Epic system to support managed care contracts.
Perform thorough unit testing and facilitate functional and integrated testing to ensure system accuracy and reliability.
Document and report system issues internally and communicate with vendors to resolve problems efficiently.
Provide supervision and support to analysts, acting as an application expert during system rollouts and updates.
Assist with contract negotiations and budget neutrality efforts for key accounts as needed.
Audit expected reimbursements and validate HealthPlan payments, identifying and resolving adjudication issues.
Maintain clear communication on project progress and contribute to continuous improvement of contract management processes.
Position Qualifications:
Preferred:
Associate's degree and/or Four (4) year of revenue cycle, clinical, healthcare operations, information technology, or health information technology experience.
Current Epic certification (s)
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Why You'll Love Working at UHS
At United Health Services (UHS), we believe every connection-to patients, to purpose, to each other-makes a difference. That's why we're intentional about supporting our team in ways that go beyond the job. Whether through meaningful benefits, personal growth, or fun along the way, we're here to help you thrive in work and life.
A Culture of Connection - We support each other like family and create space for every voice to be heard. Engagement Councils, peer recognition, and initiatives like Walk in my Shoes for senior leaders are just a few ways we foster belonging and collaboration. Outside of work, we stay connected through team events like trivia, trunk-or-treat, volunteer days, our staff choir, or seasonal celebrations.
Comprehensive Benefits for Life & Family - We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week. With flexible plan options and coverage tiers, you can choose what fits your life best. Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance, legal services, and identity theft protection.
Well-Being & Financial Security - From day one, PTO starts accruing so you can take time to recharge. We support your long-term wellness with a 403(b) retirement plan and company match, flexible spending accounts, access to financial advisors, and up to $400/year in wellness rewards. When life gets tough, we're here with 24/7 EAP counseling, virtual mental health support, a food pantry, PTO donation program, and professional attire through the Classy Closet.
Growth That Moves with You - With access to 100,000+ online courses, leadership programs, tuition reimbursement, clinical ladders, and internal mobility, we help you grow wherever your passion leads. We also continuously review compensation to ensure market competitiveness and internal equity, so you can feel confident your work is valued and rewarded fairly.
A Place to Call Home - Located in New York's Southern Tier, UHS offers more than a career-we offer a lifestyle. Enjoy four-season recreation, affordable living, top-rated schools, minor league sports, craft brews, a close-knit community, and more, all within reach of the Finger Lakes, the Catskills, and major Northeast cities.
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About United Health Services
United Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York's Southern Tier comprising four hospitals, long-term care and home care services, and physician practices in Broome and surrounding counties. UHS provides healthcare and medical services for two-thirds of the region's population, produces $1.3 billion a year in total economic impact, and boasts a workforce of more than 6,300 employees and providers.
At UHS, our work is guided by our Values of Compassion, Trust, Respect, Teamwork, and Innovation. Whether you provide direct patient care or support behind the scenes, you are part of a shared purpose: to improve the health and well-being of the communities we serve. Every employee plays a meaningful role in fulfilling our mission-we'd love for you to consider joining us!
United Health Services is an Equal Opportunity Employer.
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United Health Services, Inc. and the members of the UHS System neither are affiliated with, sponsored, endorsed nor approved by, nor otherwise associated with, Universal Health Services, Inc. (NYSE: UHS), UHS of Delaware, Inc. nor their affiliates, which can be found at ***************
Auto-ApplySupervisor IT Admin. & Tech. Support
Information technology technician job in New Berlin, NY
Do you want to work for a World Class Artist Materials Manufacturer?
Leave “corporate” behind and unlock your passion for ingenuity in a mission-based, creative culture where doing well and doing good are one and the same. Golden Artist Colors is a world-class art materials manufacturer bridging creative communities and inspiring global change through the arts. We do this by building our world-class brands of professional artist paints and by supporting the arts with partners who share our values and mission.
Who are we?
Golden Artist Colors is a manufacturer of art materials revered by professional and aspiring artists across the globe. Employee-owned and based in Central NY, the company's mission is to grow a sustainable company dedicated to creating and sharing the most imaginative and innovative tools of color, line, and texture for inspiring those who turn their vision into reality. We prize the opportunity to support community engagement by employing the best employees dedicated to safety, quality, and long-term service.
Our portfolio includes the well-established GOLDEN Artist Acrylics brand, which has set the standard for professional quality acrylic paints since 1980. We maintain the Williamsburg Artist Oils brand, which was acquired in 2010. QoR Artist Watercolors were created by GOLDEN in 2014, and most recently PanPastel Artist Pastels and Sofft Tools were acquired by GOLDEN in 2022. Our portfolio also includes Golden Paintworks, a division focused on specialty architectural products.
Golden Artist Colors is seeking a:
Position Title: IT Administration and Technical Support Supervisor
Department: Information Systems
Supervisor: Finance Director
Location: Onsite in New Berlin, NY
Responsibilities:
Incumbent will support all IT functions, including, but not limited to: database support, hardware support, general office software support, network infrastructure support, and periodic reporting requirements. The above support includes installations, upgrades, training, and maintenance. Recommend and maintain company policies related to business continuity and cybersecurity.
Requirements:
Education Required:
Bachelor's Degree in Computer Information Systems
Experience Desired:
How much:
5-7 years
Type experience:
Experience dealing with a variety of hardware and software systems; server environments; Firewall and other cybersecurity measures; previous supervisory experience.
Our extensive benefits package includes:
Employee Stock Ownership Plan (ESOP).
Medical, Dental, and Vision Insurance
401(k) with Employer match
No-cost Life Insurance and Long-Term Disability Benefits
Paid Holidays and Time Off
Quarterly bonus for the purpose of distributing to employees a share of profits as additional remuneration over and above regular wages or salaries.
Wellness Reimbursement Program
Continuing Education Reimbursement
Child Care Reimbursement
Paid Community Service Hours
Employee Discount on Product
Employee assistance program
Referral Bonus program
EEO: Golden Artist Colors is an equal opportunity employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status.
Auto-ApplyAnalyst, Desktop Support - IT Infrastructure - Full Time (On-site, Binghamton)
Information technology technician job in Binghamton, NY
is 100% on-site in Binghamton, NY
The Analyst, Desktop Support is responsible for the maintenance, installation, repairs and overall support of desktops, laptops, tablets, mobile devices and IoT medical devices to support critical healthcare operations across The Guthrie Clinic (TGC). The Analyst documents, upgrades and/or replaces hardware and software as required. This position will work together with the Help Desk and Network Operations Center (NOC) staff as appropriate to determine and resolve problems.
Experience:
Preferred one to three (1 to 3) years of experience on a desktop support services team; healthcare experience preferred.
Proficiency in operating systems (e.g., Windows, mac OS, iOS, Android)
Experience specifying, troubleshooting, and maintaining Microsoft compatible end‐user computing platforms and peripherals running Microsoft Windows Operation Systems including Windows 10 and Windows 11.
Experience migration operating system versions and updating desktop images.
Knowledge in Microsoft O365, Patch Management, anti-virus and inventory management tools.
Excellent knowledge of computers and peripherals.
Working knowledge of configuring and troubleshooting iOS and Android-based mobile devices.
Strong customer service orientation, good written and oral communication skills, self-motivated and directed.
Working knowledge of managing tickets, follow-up actions and close issues.
Ability to work in a fast-paced environment, manage user expectations and potential risks.
Experience with patch management software.
Basic understanding of LAN/WAN network infrastructure technologies.
Basic understanding of security technologies including firewalls and antivirus.
Experience with ITSM functionalities such as change control, CMDB and ticketing systems.
Basic understanding of healthcare information systems (e.g., Epic, Cerner), cybersecurity and clinical operations.
Experience with resolving multiple issues simultaneously.
Education:
Bachelor's degree in Information Technology, Computer Science, Healthcare Administration or related field strongly desired or an equivalent combination of education and experience.
Licenses/Certifications:
Preferred certifications include CompTIA A+.
Essential Functions:
Responsible for installation and maintenance of desktop, laptops, tablets, mobile devices, printers and peripheral hardware.
Perform preventative maintenance on hardware.
Test and plan the deployment of new operating system releases, vendor patches and commercial software releases.
Develop and document standardized user processes and procedures; “how-to” documentation.
Provides proactive and advanced troubleshooting and analysis.
Understands and accounts for interactions between technologies and applications.
Responsible for maintaining ticket status and resolution information in ticketing system.
Accountable for meeting established performance metrics which will be used in performance evaluations.
Participates in on-call support rotation as specified by management.
Willingness to travel between sites in the TGC Pennsylvania/New York regional footprint (Sayre, Towanda, Troy, Corning, Cortland, Binghamton, etc.)
Promotes the use of TGC's PMO methodology and standards to manage IT initiatives.
Demonstrate commitment to customer service by providing responsive and effective support, developing solid working relationships with customers and IT colleagues, and delivering high quality, value-added services that exceed customer expectations.
Demonstrates a commitment to excellence in Customer Service with all internal and external customers of TGC.
Performs related duties as assigned and unrelated duties as requested.
Other Duties: Other duties as assigned
Pay range min $26.88/hr max $41.94/hr
About Us
Joining the Guthrie team allows you to become a part of a tradition of excellence in health care. In all areas and at all levels of Guthrie, you'll find staff members who have committed themselves to serving the community.
The Guthrie Clinic is an Equal Opportunity Employer.
The Guthrie Clinic is a non-profit, integrated, practicing physician-led organization in the Twin Tiers of New York and Pennsylvania. Our multi-specialty group practice of more than 500 physicians and 302 advanced practice providers offers 47 specialties through a regional office network providing primary and specialty care in 22 communities. Guthrie Medical Education Programs include General Surgery, Internal Medicine, Emergency Medicine, Family Medicine, Anesthesiology and Orthopedic Surgery Residency, as well as Cardiovascular, Gastroenterology and Pulmonary Critical Care Fellowship programs. Guthrie is also a clinical campus for the Geisinger Commonwealth School of Medicine.
IT Technician 2
Information technology technician job in Binghamton, NY
JOB SUMMARY/OBJECTIVE: The IT Technician 2 will be responsible for providing problem resolution, analysis, coordination, testing, and installation of computer-based software, peripherals, local area networks (LAN) and other related equipment.
This position's specific duties and responsibilities include, but are not limited to:
KNOWLEDGE/SKILLS:
Install and configure hardware and software related to desktop and laptop operating systems.
Operating system configuration changes.
Troubleshooting associated problems with desktop computers, laptops, printers, and peripherals.
Recommend solutions to user problems.
Scheduling and executing enterprise desktop and laptop replacements.
Provide support and PC/Printer repair services for users locally and remotely.
Software Installations.
Create and maintain desktop images.
Research desktop-related products and services to make recommendations.
Interface with users in person, over the telephone or via remote connection.
Provides informal training of computer device users.
Document and track all work orders in the IT Request DB to assure quality service.
Be able to work flexible hours and occasionally extended hours in support of a 24x7 manufacturing operation.
May include other duties as assigned and/or special projects.
SPECIFIC KNOWLEDGE REQUIRED:
MS365, MS Office
MSQL, MYSQL
Windows 11 Pro, Windows Server 2019-2025
Linux
VMWare, Hyper V
Remote Desktop, Go to Assist
Backup and Restore Software
Antivirus software
Cisco IOS, Cisco Meraki Experience preferred.
Must have the ability to communicate technical information to nontechnical personnel.
REQUIRED EDUCATION AND EXPERIENCE:
Associate degree in computer-related field preferred.
A+ or Network+ certifications preferred.
PHYSICAL REQUIREMENTS:
Must be able to lift to 45lbs.
This position requires frequent walking, standing, and sitting.
WORK AUTHORIZATION/SECURITY CLEARANCE:
No special clearances required.
HOURS:
FULL-TIME
WHAT WE OFFER:
401(k)
Health, Dental, & Vision Insurance
Life Insurance
PTO & Paid Holiday
Long & Short Disability
Opportunities for career growth and development.
A collaborative and dynamic work environment.
Recognition and rewards for exceptional performance.
MUST BE ABLE TO COMMUTE:
Binghamton, NY (Required)
WORK LOCATION:
In person
i3/SureScan is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by local, state, or federal law. This policy applies regarding all aspects of one's employment, including hiring, transfer, promotion, compensation, eligibility for benefits, and termination.
Auto-ApplyDynamic PC Support
Information technology technician job in Horseheads, NY
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
Job Description
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
Additional Information
All your information will be kept confidential according to EEO guidelines.
Computer Field Technician
Information technology technician job in Horseheads, NY
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a
Computer Field Technician Position
doing hardware repairs and installations on laptop and desktop units. To be successful in this position,
you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
Technical Support Engineer
Information technology technician job in Towanda, PA
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You're the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction.
Job Duties and Responsibilities
What You'll Do:
You'll visit customers' homes, solve problems, and introduce them to smart home tech.
Install and service DISH equipment and smart home products in customers' homes
Teach customers how to use their tech and offer additional services when helpful
Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team
What's in it for You:
Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges
Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5-10% pay increases based on performance
Bonus Potential: Earn up to $6,400 your first year, and up to $9,100 annually after. High performers also receive AwardPerqs-redeemable for travel, electronics, and more
Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month), company-provided van, tools, and uniforms
Paid Training You'll Get:
Clear, step-by-step guidance for installations and service
Smart home tech knowledge to support and educate customers
Best practices created by our most experienced techs
Skills, Experience and Requirements
What You'll Need:
Valid Driver's License: Clean record required
Schedule Flexibility: Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays
Physical Ability:
Climb ladders (up to 40 ft)
Lift up to 70 lbs
Must meet and maintain 335 lb weight limit
Customer Focus: Build trust and create a great experience
Problem-Solving: Tackle a variety of challenges on the spot
Determination: Work in tight spaces and all kinds of weather
Adaptability: Handle changes and unexpected tasks with ease
Benefits:
From versatile health perks to new career opportunities, check out our benefits on our careers website.
Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact *************** if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)
Salary Ranges
Compensation: $19.50/Hour
Analyst, Desktop Support - - IT Infrastructure - Full Time (On-site, Cortland)
Information technology technician job in Cortland, NY
is 100% on-site in Cortland, NY
The Analyst, Desktop Support is responsible for the maintenance, installation, repairs and overall support of desktops, laptops, tablets, mobile devices and IoT medical devices to support critical healthcare operations across The Guthrie Clinic (TGC). The Analyst documents, upgrades and/or replaces hardware and software as required. This position will work together with the Help Desk and Network Operations Center (NOC) staff as appropriate to determine and resolve problems.
Experience:
Preferred one to three (1 to 3) years of experience on a desktop support services team; healthcare experience preferred.
Proficiency in operating systems (e.g., Windows, mac OS, iOS, Android)
Experience specifying, troubleshooting, and maintaining Microsoft compatible end‐user computing platforms and peripherals running Microsoft Windows Operation Systems including Windows 10 and Windows 11.
Experience migration operating system versions and updating desktop images.
Knowledge in Microsoft O365, Patch Management, anti-virus and inventory management tools.
Excellent knowledge of computers and peripherals.
Working knowledge of configuring and troubleshooting iOS and Android-based mobile devices.
Strong customer service orientation, good written and oral communication skills, self-motivated and directed.
Working knowledge of managing tickets, follow-up actions and close issues.
Ability to work in a fast-paced environment, manage user expectations and potential risks.
Experience with patch management software.
Basic understanding of LAN/WAN network infrastructure technologies.
Basic understanding of security technologies including firewalls and antivirus.
Experience with ITSM functionalities such as change control, CMDB and ticketing systems.
Basic understanding of healthcare information systems (e.g., Epic, Cerner), cybersecurity and clinical operations.
Experience with resolving multiple issues simultaneously.
Education:
Bachelor's degree in Information Technology, Computer Science, Healthcare Administration or related field strongly desired or an equivalent combination of education and experience.
Licenses/Certifications:
Preferred certifications include CompTIA A+.
Essential Functions:
Responsible for installation and maintenance of desktop, laptops, tablets, mobile devices, printers and peripheral hardware.
Perform preventative maintenance on hardware.
Test and plan the deployment of new operating system releases, vendor patches and commercial software releases.
Develop and document standardized user processes and procedures; “how-to” documentation.
Provides proactive and advanced troubleshooting and analysis.
Understands and accounts for interactions between technologies and applications.
Responsible for maintaining ticket status and resolution information in ticketing system.
Accountable for meeting established performance metrics which will be used in performance evaluations.
Participates in on-call support rotation as specified by management.
Willingness to travel between sites in the TGC Pennsylvania/New York regional footprint (Sayre, Towanda, Troy, Corning, Cortland, Binghamton, etc.)
Promotes the use of TGC's PMO methodology and standards to manage IT initiatives.
Demonstrate commitment to customer service by providing responsive and effective support, developing solid working relationships with customers and IT colleagues, and delivering high quality, value-added services that exceed customer expectations.
Demonstrates a commitment to excellence in Customer Service with all internal and external customers of TGC.
Performs related duties as assigned and unrelated duties as requested.
Other Duties: Other duties as assigned
Pay range min $26.88/hr max $41.94/hr
About Us
Joining the Guthrie team allows you to become a part of a tradition of excellence in health care. In all areas and at all levels of Guthrie, you'll find staff members who have committed themselves to serving the community.
The Guthrie Clinic is an Equal Opportunity Employer.
The Guthrie Clinic is a non-profit, integrated, practicing physician-led organization in the Twin Tiers of New York and Pennsylvania. Our multi-specialty group practice of more than 500 physicians and 302 advanced practice providers offers 47 specialties through a regional office network providing primary and specialty care in 22 communities. Guthrie Medical Education Programs include General Surgery, Internal Medicine, Emergency Medicine, Family Medicine, Anesthesiology and Orthopedic Surgery Residency, as well as Cardiovascular, Gastroenterology and Pulmonary Critical Care Fellowship programs. Guthrie is also a clinical campus for the Geisinger Commonwealth School of Medicine.
Dynamic PC Support Techician
Information technology technician job in Horseheads, NY
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit