Information Technology Technician Jobs in Washington, DC

KETTLER is one of the largest multifamily development, investment, and property management companies serving the Mid-Atlantic and Southeastern regions of the United States. As a vertically integrated and award-winning company, KETTLER is consistently ranked among the TOP MULTIFAMILY OPERATORS IN THE NATION, delivering quality services to clients and showcasing top-tier expertise in the property development space. Regional Operations Specialist Team Overview: Are you a superstar in your position? Do you love sharing your extensive property management knowledge with others? If so, then the Regional Operations Specialist Team is for you! We are currently seeking highly skilled individuals to join our team! This unique opportunity will allow you to gain corporate exposure while positively impacting our onsite teams. This is a permanent position which allows you to travel to various KETTLER sites to lead progress of daily operational needs. If you love what you do, are a natural leader and excel at your job, then KETTLER's Regional Operations Specialist Team is for you! Position Overview: KETTLER currently has an opening for a Regional Operations Specialist - Lead Maintenance Technician, based in the DC Metro area. This position assists in the leadership of maintenance operational success throughout the KETTLER portfolio and requires local and multi-state travel. If you have an excellent work ethic, a passion for helping people, and want an opportunity to learn and grow in your career in a positive, family-like culture, KETTLER is the place for you! The Regional Operations Specialist - Lead Maintenance Technician, under the direction of the Regional Operations Specialist - Area Manager, must have the ability to quickly adapt, assess needs, provide multi-site leadership, demonstrate excellent customer service, and assist in maintaining all aspects of community curb appeal, preventative maintenance, resident and common area service requests, and physical site operations. Responsibilities Serve as a brand champion and subject matter expert in KETTLER platform. Lead by example to maintain a professional image, positive climate, and contribute to a high-performing, engaged, customer-focused team. Deliver a positive customer experience, quality living environment and the achievement of property goals. Serve as a mentor to team members throughout the portfolio. Perform repair of all apartment/building interior and exterior areas. Conduct community walks/inspections and contribute to maintaining company and brand standards throughout all aspects of the community. Participate in all property/ground upkeep, preventive care, and maintenance projects, including capital improvements. Sustain peak efficiency operation levels for all property components. Support Maintenance Manager in managing maintenance budgets, ordering necessary supplies, other administrative tasks, and achieving budgeted NOI. Respond to resident requests for service within the areas, but not limited to HVAC, electrical, plumbing and appliance repair by troubleshooting the problem and taking appropriate action to repair and/or restore service within the quality and time standards established by the organization, escalating problem to supervisor or outside contractor, as necessary. Demonstrate high-level customer service by treating residents and others with respect, responding to customer's maintenance related questions and concerns in a thoughtful, professional manner, and completing assigned work orders with efficiency and urgency. Perform Preventative Maintenance inspections and repairs to sustain peak efficiency operation levels for all property components. Complete the "make-ready" process as per KETTLER guidelines to prepare vacant apartment homes for leasing and new move-ins by conducting the pre-move-out inspection, creating a "punch" list of necessary maintenance work, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work. Maintain working cell phone in order to perform administrative tasks, remain connected with community team, and take calls for after hour's emergency maintenance, including nights and weekends on a rotational basis. Utilize company guest suites/resources as available to minimize travel expenses. Other duties as assigned. Qualifications 3+ years of experience in the maintenance field. Must have a current, valid driver's license. Universal EPA/CFC Certification. Proficiency in appliance, electrical and plumbing repair. Strong understanding and experience with HVAC repair. Excellent English communication skills, both verbal and written. Must be responsible for taking calls for after hour's emergency maintenance, including nights and weekends on a rotational basis. Must have personal/reliable transportation to get to work in order to respond to on-call emergencies as they occur. Must have personal/reliable transportation to respond to on-call emergencies as they occur. Excellent verbal and written communication skills in English and ability to interact with residents and internal and external customers in a positive, professional manner. Ability to walk the grounds and apartments, ascend stairs around the property, lift 60 lbs., climb ladders over 10 feet, and perform other general physical activities. Working knowledge of applicable Landlord Tenant Laws, Fair Housing mandates and other legal issues affecting property management. PandoLogic. Keywords: Apartment Maintenance Technician, Location: MCLEAN, VA - 20598

Job Description JRAD is seeking a highly qualified New Start Technical Coordinator to support health technology development initiatives for the Advanced Research Projects Agency for Health (ARPA-H). Roles/Responsibilities: This role requires a strong background in biology, chemistry, and/or infectious diseases, with a focus on the development of new programs. Key Responsibilities: New Program Support: Assist Program Managers (PMs) in developing and researching ideas for new programs and technologies. Develop strategic and technical plans to promote the ARPA-H mission. Support the preparation of new start briefings and assist new PMs. Technical Expertise/Subject Matter Expertise (SME): Provide technical expertise for new and ongoing programs, including contributions to reviews, site visits, and demonstrations. Offer recommendations to mitigate technical risks and assess potential program impacts. Independently assess laboratory results and other tests, and provide expert feedback on research proposals. Risk Assessment and Management: Identify and mitigate technical risks at both the program and agency levels. Offer feedback on risk reduction activities and develop risk management strategies. Program/Study/SBIR Management Support:: Track technical progress and deliverables, liaising with stakeholders to ensure alignment with program goals. Prepare and review program management briefings and documents. Briefing Support: Develop clear and concise presentation materials for technical concepts and strategic plans. Prepare briefings for senior Health and Human Services (HHS) personnel and stakeholders. Required Skills and Education: PhD in Chemistry, Biological Sciences, or a related scientific field. 14+ years of relevant experience. Preferred Experience: Experience in data management tools, health product strategy, and commercialization strategies is highly preferred. Security Clearance: The ability to obtain or maintain Public Trust When you work for JRAD you will never be just a number. We put people before profits! JRAD is committed to the health and well-being of its employees. We offer more paid time off than the average company upon hire and the following benefits are available to all full-time employees: Health Insurance Dental Insurance Vision Insurance Life & Accidental Death and Dismemberment Insurance Section 125 Flexible Spending Accounts for unreimbursed medical & dependent day care Disability Insurance 401K Plan Tuition Reimbursement JRAD is an Equal Opportunity Employer/Veterans/Disabled. PLEASE NOTE: Once you apply, to ensure you continue to receive important updates on your application and status, please add JRAD to your approved email list and/or check your spam and junk mail often for updates. The JRAD salary range for this position is a general guideline only and not a guarantee of compensation or salary. There are many factors considered when determining the compensation provided in an offer. These factors include, but are not limited to position responsibilities, education, experience, knowledge, skills, and contract terms and conditions.

Job DescriptionWorking with Veros Driven by technical excellence and uncompromising principles, Veros Technologies’ mission is to solve our clients’ toughest technical challenges while being set apart in our actions. A key element that separates us is our dedication to giving back; by partnering with and serving strategic organizations, Veros aims to make a lasting impact in our communities, nation, and abroad. Why You Matter Veros delivers innovative cyber security, data analytics, operational engineering and technical operations consulting services to enable Intelligence Community programs and operations. As a Platform Support Analyst, you will work in a dynamic environment and leverage your experience to serve as a subject matter expert on the various forms of work products for the customer including: tracking and managing work products assigned to internal customers, assisting in the identification of potential issues, preparing and briefing presentations to management, ensuring all documentation is highly accurate and appropriate and ensure customer needs are clearly understood prior to processing work products. Specific work location varies based on the position filled. Multiple vacancies may be filled from this posting and placement level is dependent upon experience level. Required Clearance: Active TS/SCI with Poly Citizenship: U.S. Citizenship Education/Experience: Bachelor's degree (or equivalent experience) in a related field to the position plus 12+ years of relevant experience performing similar roles within the Federal Intelligence Community; Ability to effectively use Microsoft (MS) Office tool suite (Word, Excel, PowerPoint, Visio) and customer systems; Demonstrated ability to work well with others and effectively work with offices both within and external to the customer; Demonstrated ability to effectively manage multiple complex projects; Ability to develop, communicate and maintain knowledge of customer policies and regulations; Sound judgement and ability to follow established policies and best practices to protect customer equities; Demonstrate independence, initiative, adaptability and a keen eye for organizing critical details and prioritizing multiple tasks. Desired Understanding and relationship with customer groups and offices to facilitate managing work products; Prior experience with work products; Familiarity with various customer databases. Veros recognizes that a company is nothing without well-cared for employees and an incredible culture. We cultivate an encouraging and collaborative company environment and hold numerous company events throughout the year. Veros also offers competitive salaries and industry-leading benefits. At Veros Technologies, we embrace people of all different backgrounds and are an EEO/AA/Disability/Vets Employer. Applicants should follow the online application instructions provided for this job posting. If, however, an applicant is unable to complete the online process due to a disability, the applicant should contact the company directly for accommodation. Pay Transparency Nondiscrimination Provision: The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). Veros employees are subject to Federal vaccine mandates and customer vaccination and safety protocols. New hires may be required to report their vaccination status prior to start date. For more information, please see our Careers page at: **************************** or contact us at: ****************** Powered by JazzHR DSgd4PF8I9

Job Description · Oversee the daily operations of the Help Desk team, ensuring timely and effective resolution of technical issues · Manage the workflow of support tickets and maintain accurate documentation · Develop and implement IT support processes and procedures to improve service quality · Train, mentor, and develop Help Desk staff to enhance their skills and performance · Act as a key point of contact for escalated support issues and customer feedback · Collaborate with other departments to ensure seamless IT operations and service delivery Requirements · Bachelor’s degree in Computer Science, Information Technology, or relevant field preferred · 5+ years of experience in IT support or Help Desk management roles · Strong knowledge of IT service management and ticketing systems · Excellent leadership, communication, and interpersonal skills · Proven ability to manage multiple priorities in a fast-paced environment · ITIL certification or equivalent is a plus EOE CLIENT provides equal employment opportunities to all employees and applicants in all CLIENT facilities without regard to race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, disability, age, military or disabled veteran status, marital status, gender or gender identity, medical condition, genetic information, or sexual orientation in accordance with applicable federal, state and local laws. Disclaimer: Greenberg & Larraby, Inc. will never send offer letters of employment unless a thorough interview process has taken place and all other internal processing has taken place. If you receive one from an outside party and is not from the URL of our firm *************************), please do not respond. If you have further questions, please reach out to your administrator. When you apply to our positions, upon our interest, a recruiter will call you directly and will pre-screen prior to an interview. Offers of employment are contingent upon a thorough interview process, background check, and security clearance adjudication processing as applicable. Thank you. GLI Recruitment Team. Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long-Term Disability Training & Development Disclaimer: Greenberg & Larraby, Inc. will never send offer letters of employment unless a thorough interview process has taken place and all other internal processing has taken place. If you receive one from an outside party and is not from the URL of our firm *************************), please do not respond. If you have further questions, please reach out to your administrator. When you apply to our positions, upon our interest, a recruiter will call you directly and will pre-screen prior to an interview. Offers of employment are contingent upon a thorough interview process, background check, and security clearance adjudication processing as applicable. Thank you. GLI Recruitment Team.

ATPCO is the foundation of flight shopping, providing pricing and retailing data, tools, and services to 500+ airlines, global distribution systems, sales channels, and technology companies. In addition, ATPCO links the entire airline community together, collaborating to develop industry standards for airline distribution and end-to-end technology solutions. As a result, ATPCO solutions work seamlessly across existing, new, and evolving technologies and methods from shopping to settlement. Airline-owned and reliably supporting air travel for more than 55 years, ATPCO is everywhere people buy flights. Employees are eligible for our benefits package, including employer-matched 401(k), group health insurance and wellness programs, paid time off, tuition reimbursement, standby flight program, and employee collaborated work and life standards. We consider qualified applicants for employment without regard to race, gender, age, color, religion, national origin, citizenship status, marital status, disability, sexual orientation, protected military/veteran status, gender identity or expression, genetic information, marital status, medical condition, or any other legally protected factor. Job Description As a Junior Analyst Internal Support, you will be part of a team that values dedication, persistence, effective resource utilization, and superior customer service. Your role will be crucial in maintaining user uptime and enhancing computing experiences through proactive maintenance, problem identification, and resolution. You should also be motivated to learn new technologies, create, and follow processes. This position will report to the Manager, Desktop & A/V Support, providing you with a clear reporting structure and support system. Work schedule: Hybrid You Will: Support desktop operating systems, Windows and MacOS. Support standard applications such as Microsoft Office, Adobe Acrobat, Teams, and Outlook. Package and deploy Windows and mac OS applications with Win32 and Intune software management. Proficient knowledge of Creating configuration profiles within Intune for Windows and MacOS. Technical knowledge of Windows Auto-pilot using Intune MDM. Work with PowerShell and Linux Shell scripting. Experience using the ServiceNow ticketing system. Investigate and coordinate security incident responses within Microsoft Security Center. Take ownership of inbound support requests, escalating when necessary. Troubleshoot remote access methods such as SSH, RDP, and VPN. Office 365 administration and support, including OneDrive, SharePoint, and Teams. Support and troubleshoot audio/video functions in Teams conference rooms on Logitech systems. Maintain standards and documentation continuously as products and technologies evolve. After-hours and weekend support may be required occasionally. The Ideal Candidate Intellectual curiosity and desire to tackle the root of issues that impact customers and the teams. Self-starter, enjoy working within a team environment. Enjoy interacting with a user to fix their issues. Strong Windows 10/11 and mac OS configuration and troubleshooting experience. Ability to quickly learn new software and IT concepts. Strong problem-solving and decision-making skills. Salary Range: USD $67,800 - $83,800. *The disclosed range estimate has not been adjusted for applicable geographic differential associated with the location* Additional Information All your information will be kept confidential according to EEO guidelines.

We have an exciting opportunity for a User Support Coordinator in the Washington, DC office at Eversheds Sutherland (US) LLP. We are searching for someone who wants to be a valued contributor and member of a talented and dynamic team of lawyers, paralegals and business professionals. The User Support Coordinator (onsite) will serve as a liaison between the user population and IT professionals and ensure that user impact is considered in IT decisions. Responsibilities and Duties: In an onsite environment, resolves immediate office issues as well as requests escalated by the Help Desk, including cross-office remote support. Troubleshoots IT issues, including software and network issues, software installations, applications, document imports, connectivity issues, etc. Proactively anticipates and resolves user issues through review of tickets and communications with users. Evaluates, tests and implements new technologies. Consults with IT staff or vendors in addressing IT issues. Updates Help Desk supervisors on IT issues for documentation. Supports onboard end-user process, including electronic file transfers, mobile devices, etc. Prioritizes workload accordingly to daily, weekly, assigned tasks. Supports AV/Conference room needs and hardware requirements for all personnel. Participates in the weekly on-call rotation to provide after-hours, weekend, and holiday support. Maintains technical expertise on all standard Firm software. Provides backup assistance to other team members and managers in Technology, as needed. Performs other technology related duties, as assigned. Knowledge, Skills and Abilities: A Bachelor's degree is preferred in a computer science or related information technology field from an accredited college or university. Equivalent combination of an Associate's degree and five years related work experience will be accepted. Three years of experience working in a technology department with Windows software is required in a similarly sized law firm. Must have thorough knowledge of Windows 11, MS Office 365, Azure Active Directory, Citrix, Global Protect VPN, Intune, Ring Central or similar phone system support, iManage or equivalent. Must have knowledge and experience with supporting mobile devices, both Android and Apple, including knowledge of mobile device management systems. Excellent interpersonal communications and demonstrates ability to work with all levels of personnel is needed. Strong experience in conferencing applications (RingCentral, Teams, and Zoom) and audio-visual equipment and conference room setups. Excellent communications and problem-solving skills are required. Strong understanding of Windows software. Must be detail-oriented, organized and have strong ability to multi-task and prioritize workloads. Ability to present ideas in a business-friendly and user-friendly language. This role will require on-site presence 5 days per week. Salary is commensurate with years of relevant experience & geographic location. The range for this position is $68,400 - $114,100. Eversheds Sutherland (US) LLP is committed to promoting diversity and inclusion within our Firm and in the larger legal profession. We believe that diverse skills, knowledge and viewpoints make us a stronger firm. Eversheds Sutherland (US) LLP maintains a policy of affording all employees and applicants equal employment opportunities without regard to actual or perceived race, color, religion, sex (including pregnancy, childbirth, lactation and related medical conditions), sexual orientation, gender (including gender identity or expression or transgender status), national origin, age, disability, genetic information, marital or familial status, domestic violence victim status, ancestry, amnesty, citizenship status, ethnicity, military and veteran status, or any other characteristic protected by applicable law. Unlawful discrimination, harassment and retaliation will not be tolerated in any of the Firm's offices or any other work-related setting. Qualified individuals with a disability may request a reasonable accommodation in order to apply for a position or to enable them to perform the essential functions of a position for which they are otherwise qualified. EEO.

The IT Support Analyst will provide first and second line technical support to all staff members. This role requires excellent customer service skills, with a focus on diagnosing and resolving support requests in a timely and professional manner. This is a primarily MAC user environment- candidate must be well versed in all things MAC Support. Location: Washington DC -- On site 3 days per week Shift Mon-Fri 9 AM-6 PM Job Responsibilities Respond to and resolve all IT support calls/emails for all locations. Provide IT Support for all employees, in offices and working virtually. Serve as the first point of contact for technical support in the local office (office-based and remote) and global offices. Maintain, configure, deploy, and repair computer and printer hardware, including supported smart devices. Support meeting room and video conference facilities, including systems like Teams and Zoom. Track, maintain, and document all support calls, ensuring quick resolution and closure of open tickets. Manage hardware asset inventory and equipment lifecycle. Enforce IT policies and guidelines, monitor enterprise management platforms/alerts, and report security risks. Work closely with other IT professionals and departments to understand and address their IT needs. Minor travel occasionally required (less than 10%). Experience Required Minimum of 5 years of relevant experience. Experience with JAMF: Experience with JAMF is a must- Managing machines through JAMF, upgrades and applications. BA/BS degree in Information Technology, Computer Science, or related field is a plus. Relevant technology certifications desirable. Knowledge of workstation hardware (Windows 10/11, Apple MacBooks) and mobile devices (iOS, Android, BYOD). Proficiency in SaaS software (Microsoft 365, Okta, AzureAD, SharePoint, Box, Teams, Slack, etc.) and other software (Windows 10/11, MacOS, Windows Server, Active Directory, Adobe Creative Cloud, etc.). Strong understanding of networking concepts and technologies. Excellent documentation and process skills, and discretion in handling confidential information. Exceptional communication and interpersonal skills, with the ability to work independently and as part of a team. Salary Range $70,000-$80,000 10% bonus

for our client based in Washington DC Salary Range: $60K-$65K per annum. ABOUT THE ROLE: 1 year or more of experience working with IT hardware. Must have an active Secret Clearance Direct experience working on a laptop imaging, hardware deployment and refresh projects a plus. Working proficiency with standard ticketing and inventory management tools (i.e. ServiceNow) Experience installing software on laptop and/or desktop computers. Excellent verbal communication skills with the ability to provide top-notch customer service to endusers being supported. Self-starter, dependable/reliable, work independently or in a team environment Must possess a commitment to excellence, a strong sense of urgency and dedication to client satisfaction. Technical background and understanding of key infrastructure products including but not limited to server, network, security devices, storage, etc. preferred Proficiency in Microsoft Office Suite (Excel, Outlook, Word, SharePoint etc.) Equal Opportunity Employer/Veterans/Disabled Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits, and a 401K plan. Our program allows employees to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ***************************************** The Company will consider qualified applicants with arrest and conviction records.

Immediate need for a talented WCMS Support Analyst. This is a 03+months contract opportunity with long-term potential and is located in McLean, VA (Hybrid). Please review the job description below and contact me ASAP if you are interested. Job ID:24-45763 Pay Range: $45 - $50/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Requirements and Technology Experience: Key Skills: CMS, Administration/Support, WAF/or “web access firewall” Experience working in and managing WCMS Platforms and components such as Content Delivery Network (CDN), Acquia Site Factory or Acquia Cloud, Cloud Flare Web Access Firewall (WAF) Practical knowledge and hand on experience in using Bitbucket, pipelines, branching models, workflow, Linux command line, CI/CD, and release management Experience with supporting and/or managing IT projects including infrastructure projects Experience in end-to-end analysis, design, implementation, and support of applications involving COTS & SaaS Experience supporting and/or managing multiple, cross-functional IT projects to ensure timely progress against project budget, schedule and resource plans Effective communications with business personnel to understand existing processes and define future processes Ability to work independently with a technical and/or infrastructure teams Experience with technically troubleshooting system or product issues High level understanding of cloud, hardware, software, and infrastructure technologies (networking, file systems, databases etc.,). Our client is a leading Banking and Financial Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

About Us AE Strategies is a Mclean, VA based consulting firm, founded in 2003, providing management consulting to federal clients. We are a proven small business with an established reputation and a track record of supporting critical initiatives across a wide range of federal clients. Employees will work on challenging and impactful federal initiatives in a positive and collaborative work environment with competitive compensation and benefits and a collaborative and supportive company culture that is designed to support client success and employee development. Find out more at ********************* Overview The Executive Support Analyst will join an established AE Strategies team to support a Department of the Navy headquarters office located at the Pentagon in Arlington, VA. This support will help our client manage front office operations and keep track of all tasks required to successfully manage a fast-paced office environment. Specific responsibilities will include the following: Perform a wide range of administrative tasks and provide administrative support to the Executive Director: i) manage the executive's calendar, acting as a gatekeeper to avoid scheduling conflicts; ii) draft, proofread, and prepare documents for signature; iii) maintain internal and external contact lists; iv) coordinate travel utilizing Defense Travel System; and v) manage and provide coordination actions and reporting support for all departmental actions in the tasker and correspondence management system (Enterprise Task Management Software Solution (ETMS2) to include consolidation of reports and staffing of packages. Provide office administrative support such as reviewing and editing correspondence; providing administrative assistance in the packaging, scheduling, tracking, and responding to inquiries; coordinating inputs from staff and other partner affiliations; and coordinating logistics and escorting of executives for high-profile meetings. Develop and maintain other office tracking tools to coordinate effective synchronization of efforts across different portfolios and programs. Requirements US Citizenship required. Eligibility for Secret Clearance required. Ability to work onsite five (5) days a week in Arlington, VA required. Bachelor's degree required. Three (3) years' experience in support of federal government executives preferred; military experience preferred; DoD civilian experience a plus though not required. Enterprise Task Management Software Solution (ETMS2) / Correspondence and Task Management System (CATMS) experience is required. Highly proficient in MS Outlook for email and calendaring on DoD network required. Highly proficient in the MS Office Suite including Word, Excel, PowerPoint, SharePoint, and Teams. AE Strategies is an equal opportunity employer.

Job Family: Technology Consulting Travel Required: Up to 10% Clearance Required: Ability to Obtain Public Trust What You Will Do: Design and implement a lightweight agile governance framework, including clear roles and processes for how business and IT should engage based on industry best practices to collaboratively deliver business value for the corporation. Develop a clear and repeatable decision making process that includes the selection of investments, prioritizing investments, funding investments, monitoring the delivery lifecycle, and ensuring that the investments selected tie back to FDIC approved strategies and goals. Develop organizational structure from the portfolio level down to the development teams, defining how decision-making occurs and information flows through each level. Establish a governance framework that will best position FDIC to transform from a legacy project management organization to a modernized product oriented model that supports a flexible, repeatable, and expedited delivery of value to its customers. Determine how FDIC can incrementally transition from a traditional, annual budget cycle to a flexible, modern approach to funding critical investments. Identify and align all IT governance bodies to ensure each provides value and supports the intended business outcomes in a dynamic, flexible manner. Develop a process for demonstrating the value of IT investments, from both a financial and customer-focused business value perspective. From a change management perspective, transition our IT governance, project methodology and oversight practices from the current state to a product oriented approach. What You Will Need: US Citizenship and ability to obtain a Public Trust Clearance Bachelors' Degree is required Minimum of seven (7) years of experience working in Agile, Waterfall, and Hybrid SDLC environments Experience managing large projects in the IT field or related area. Experience with engagement economics Expert knowledge of application development (SDLC) from planning and inception through implementation and post-production support. Leadership / Coach / mentoring leadership style. Possess knowledge and expertise in the use of various delivery methodologies and have a clear understanding of change management techniques. Experience in project management disciplines including organizing and prioritizing multiple tasks, building a functional team from scratch, and balancing the needs of multiple stakeholders. The ability to remove blockers that are impeding team and customer success in a heavy regulated / multi-stakeholder environment. Leadership capabilities, team-centric skills and strong solution orientation. Seeks first to understand then to improve processes, relationships and software deliverables. Good balance of urgency with long term sustainability. Ability to communicate at all levels with clarity, poise, maturity and precision both written and verbally, internally and in external customer-facing situations. Excellent problem-solving and critical-thinking skills; balancing strategic alignment with technology road map and emerging industry trends with practical delivery. Self-motivated and able to work with minimal supervision. Able to adapt quickly in a rapid, changing environment What Would Be Nice To Have: Experience managing IT projects in financial service environments Experience managing a project where there is significant interaction with clients and requires the ability to navigate change. PMP and/or Agile Certification(s) The annual salary range for this position is $144,400.00-$216,600.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs. What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Parental Leave 401(k) Retirement Plan Group Term Life and Travel Assistance Voluntary Life and AD&D Insurance Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts Transit and Parking Commuter Benefits Short-Term & Long-Term Disability Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities Employee Referral Program Corporate Sponsored Events & Community Outreach Care.com annual membership Employee Assistance Program Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.) Position may be eligible for a discretionary variable incentive bonus About Guidehouse Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at ************** or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

Essnova represents a broad array of specialized talents, technologies, and proven program success across forty-three federal agencies and technology and professional services departments. Essnova is the 11th fastest growing federal contractor in the United States. We are driven by mission priorities, innovative solutions, uncompromised excellence in customer support, and best practice models. Working with Essnova requires familiarity with a fast-paced atmosphere, excellence in professionalism, versatility in skills, unquestionable ethics and integrity, and a task-oriented nature. Normal operating hours are 0730 -1600 Monday through Friday except observed Federal Holidays. The requirements under this contract are to provide services and support to the Joint Staff Located in, Washington, DC., provide world-class customer services and support to the Chairman of the Joint Chiefs of Staff (CJCS), the Joint Staff (JS) and other government agencies. You must possess an understanding of JS Travel Office missions and responsibilities and currently have the experience to fulfill the duties associated in the conduct of the DTS Tier Two (LDTA level) support operations for the Joint Staff. Duties will be but not limited to providing tier two help desk support, coordinate and implement DTS updates, support LDTA, plan/coordinate/ conduct DTS training, and prepare process maps for DTS and GTCC user functions. Duties · Support and resolve customer service issues for DTS to include Government Travel Charge Card (GTCC) related questions. · Support operations in the areas of DTS Tier Two Level support and provide training to the Organizational Defense Travel Administrators (ODTA), Non-DTS Entry Agents (NDEA) and to individual users for desk side support as needed on DTS for the JS. · Coordinate, send, and track trouble tickets and refer appropriate issues to the Tier Three Level Help Desk, Travel Assistance Center (TAC), in order to resolve JS customer issues that cannot be handled at the Tier Two Level. · Support the Financial Defense Travel Administrator (FDTA). The Contractor will assist the Travel Program Administrators with all functional levels of the Defense Travel System Management and Administration. Responsibilities · Ticketing troubleshooting · Help Desk Support · Support with DTS technical and admin issues · Various Reporting · Additional duties as assigned. Minium Qualifications · Active TS Clearance or Interim (not to exceed 6 months) · 3 years of Department of Transportation Tier Two Service Help Desk experience, to include LDTA support. · Ability to review Department Transportation System desktop guides and process maps with relevant recommendations for improving established processes. · Possess good oral and written communication skills; must have knowledge of Microsoft Office products such as MS Word, MS Power Point, MS Excel, MS Teams and Power BI environment as well as Defense Agency Initiatives (DAI) and General Fund Enterprise Business System (GFEBS). Essnova Solutions, Inc. is proud to be an Equal Opportunity Employer. We comply with all associated and required Federal Regulations and affirm that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Essnova performs E-Verification on all Employees. Job Types: Full-time, Contract Pay: $70,000.00 - $80,000.00 per year

: Silent Beacon, LLC (SBL) is a small tech start-up focused on delivering immediate aid to those in need through wireless alert devices and tracking applications. We are proud to be an innovative producer of a diverse line of safety and emergency alert products for consumers and businesses. Safety and security are central to our product offerings and mission which we hope to extend to our growing customer base. SBL recently launched the Silent Beacon 2.0 panic button, a Bluetooth wearable safety device, and Enterprise Safety Solutions, a workplace safety portal. For more information on our products, please visit ********************* As we support the launch of several products including the Silent Beacon 2.0 and Enterprise Safety Solutions, SBL is seeking a skilled QA/Tier 2 Technical Support Representative to join our team and provide advanced technical assistance to all customers across various products and services including safety applications, cloud-based portals, and panic buttons. This role will focus on resolving complex technical issues, ensuring high-quality support, and contributing to the overall improvement of our products and support processes. Responsibilities: · Resolve escalated technical issues efficiently and effectively by providing Tier 2 support to our customers for complex technical issues related to our applications, cloud-based portal, and Bluetooth panic button devices; · Develop and implement solutions to resolve technical issues by diagnosing and troubleshooting technical problems, including software/hardware/firmware bugs, device malfunctions, and platform integration issues; · Maintain high levels of customer satisfaction by engaging with customers to understand their technical problems, providing clear explanations, and guiding them through troubleshooting steps; · Ensure timely escalation and follow up on issues by identifying and escalating unresolved or critical issues to Tier 3 support engineering teams as needed; · Update and refine knowledge base articles, manuals, and guides to assist customers and support staff by creating and maintaining detailed documentation of support cases, troubleshooting steps, and resolutions; · Monitor and analyze support metrics to identify areas of improvement by performing quality checks on support tickets and cases to ensure adherence to company standards and procedures; · Report any bugs or issues found during testing new software updates, features, and device firmware to ensure they function correctly before release; · Enhance overall support team's performance by providing training and support to junior support staff and new team members; · Collaborate with product development teams to address customer concerns and enhance product quality by collecting, analyzing and sharing customer feedback on recurring issues and areas of improvement; · Develop and update technical documentation, including troubleshooting guides, installation manuals, and user manuals to support customers and internal teams; · Monitor the performance and stability of the web-based platform, identifying and addressing any issues proactively to ensure optimal user experience; · Manage and track incidents from inception to resolution, ensuring timely and effective handling of all support cases; · Work closely with engineering, product management, and other departments to resolve technical issues and provide insights into product improvements; · Ensure compliance with company policies, security protocols, and regulatory requirements in all technical support activities, and · Other related duties as assigned. Requirements: · Minimum of 3 years of experience in technical support, with a focus on SaaS applications. · Excellent verbal and written communication skills, with the ability to explain complex technical concepts to non-technical users. · Strong analytical and problem-solving skills, with a proactive approach to resolving technical issues. · Familiarity with common programming languages, network protocols, and security best practices is a plus. · Ability to work collaboratively with cross-functional teams and contribute to a positive team environment. Excellent organizational skills Exemplary communication skills: oral, written, auditory, and presentation Experience with HubSpot preferred Experience with Jira preferred Proficient in MS Office Suite Applications (Outlook, Word, Excel, PowerPoint, and Project) Benefits: Competitive 401(k) retirement savings program Medical, dental, and disability insurance Paid-time-off Progressive career advancement opportunities Ongoing sales and management support 401(k) 401(k) matching Cell phone reimbursement Dental insurance Health insurance Health savings account Parental leave Travel reimbursement Vision insurance Schedule: Monday to Friday Work Location: Hybrid remote in Rockville, MD 20850 Job Type: Full-time This job description in no way states or implies that these are the only duties to be performed by the employee incumbent in this position. The employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities listed above are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Silent Beacon, LLC is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity

Responsibilities: Responds to and diagnoses problems through discussion with users. Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps. Supervises operation of help desk and serves as focal point for customer concerns. Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, emails, and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Provides second-tier support to end users for either PC, server, or mainframe applications or hardware. Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Requirements Bachelor's degree in IT or related field or equivalent experience such as CompTIA A+ Minimum of 6 years relevant experience

Job Description LAC Federal is seeking Records Information Specialists to support a major federal agency working on site in Washington, D.C. The Specialists will provide support to the Records Manager in conducting an in-depth review and records inventory for federal agency division. Under the direction of the Records Manager, Specialists will go office by office to complete a records inventory and and update the file plan and records schedule Responsibilities Conduct a detailed records inventory working directly with on-site staff to ensure complete coverage Update the file plan for each records series as directed by the Records Manager Assist with other duties as directed Requirements Bachelors in Business Administration, Records and Information Management or related degree At least 1-2 years of experience performing the duties of a records specialist creating and updating file plans and schedule NARA Certification a plus but not required Knowledge and experience with document and records management systems Attention to detail and accuracy Ability to respect confidentiality Ability to perform routine work independently Ability to communicate effectively and work in a multicultural environment Working knowledge of Microsoft Office Must be a US citizen and able to pass a background check Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long Term Disability Training & Development Wellness Resources

KeenLogic is seeking to hire a Desktop Support Specialist in 1 of 3 locations in Washington, DC. This is a full-time on-site position offering Fortune 500 level health benefits, PTO, 401k, Life Insurance, and monthly reimbursement for travel. The ideal candidate will have 4+ years of experience with Desktop Support and will be familiar with Windows, Active Directory, Troubleshooting, Imaging/Reimaging, SCCM, Analyzing, Diagnosing, and resolving hardware, software, and network problems. Requirements/Experience: Exceptional customer service support and interpersonal skills are required as well as excellent telephone etiquette. Active Secret Clearance Required Degree in Computer Science (preferred) 4+ years of Desktop Support Experience (Troubleshoot, diagnose hardware, software network, analyzing and resolving PC software/ hardware, imaging/reimaging, etc.) Knowledge of Windows Operating Systems 1-2 years of Desktop Support Experience (Troubleshoot, diagnose hardware, software network problems, analyzing and resolving PC software/ hardware etc.) Knowledge of Windows Operating Systems. Knowledge on Active Directory Knowledge of Local Area Networks (LAN)). Knowledge of SCCM Able to work independently, take responsibility with initiative and problem solving Ability to work a flexible schedule and extended work hours as required based on current projects. Excellent written/spoken communication skills Job Duties and Responsibilities: Responsible for direct interaction with end user customers and technical support to resolve computer, printer, application, network, and internet issues. Troubleshoot and diagnose hardware, software and connectivity issues for end users as well as reporting all hardware, software, and network problems Work with other team members to roll-out hardware and software upgrades; test/implement new equipment and services Diagnose equipment hardware problems for repair or replacement Analyze and resolve PC hardware, software, system access, network, and other technical issues Follow up with customer to ensure problems are resolved successfully/satisfactorily Perform end user operation/procedure training and/or documentation Track/document issues and escalate if appropriate Be able to multi-task with heavy caseload and respond to user requests in a timely fashion Provide timely, efficient, and friendly customer service to all end users; display effective customer relations skills to enhance satisfaction. Must ensure accurate communication at all times ensuring customer is aware of incident activity, updates, and closure Perform imaging and reimaging of desktop computers to ensure standardized configurations and smooth deployment of new systems and software Utilize System Center Configuration Manager (SCCM) to deploy, manage, and maintain desktop systems, ensuring efficient software distribution and updates Troubleshoot and diagnose hardware, software and connectivity issues for end users as well as reporting all hardware, software, and network problems. Work with other team members to roll-out hardware and software upgrades; test/implement new equipment and services. Diagnose equipment hardware problems for repair or replacement. Analyze and resolve PC hardware, software, system access, network, and other technical issues. Follow up with customer to ensure problems are resolved successfully/satisfactorily. Perform end user operation/procedure training and/or documentation. Track/document issues and escalate if appropriate. Be able to multi-task with heavy caseload and respond to user requests in a timely fashion. Provide timely, efficient, and friendly customer service to all end users; display effective customer relations skills to enhance satisfaction. Must ensure accurate communication at all times ensuring customer is aware of incident activity, updates, and closure.

**Onsite | Washington, DC** Our client has a great opportunity for a Sr. Desktop/Deskside Support Engineer. Due to federal security clearance requirements, applicant must be a United States Citizen or Permanent Resident with an active Public Trust clearance. Rate: $25 - $32 / hr. w2 Responsibilities: Deskside/Desktop support Engineer with a minimum of 4 years of experience providing desk side support, acting as senior engineer specializing in troubleshooting of complex and advanced end-user issues with hardware and software in a diverse MS Windows environment. Provides Tier 2 deskside end user support including imaging, deployment, asset management, Windows 10 with strong user interaction skills. Need to be able to work independently and as part of a team. S kills should include hardware and software diagnostics, mobile device deployment, recovery and troubleshooting. Perform IMAC procedures and lifecycle refresh activities. Familiarity with ServiceNow a plus; provide updates in ITSM system to document problem resolution progress and meet SLAs. Experience supporting Active Directory, MS Office Suite, Bomgar, VPN, SCCM, VTC, Zoom needed. Must have a broad base of support and diagnostic knowledge and be fluent in multiple IT disciplines such as computing, networking, integration and domain administration. Duties: Ability to act independently in a customer environment, as well as the ability to engage engineers from multiple teams to troubleshoot issues. Troubleshoots complex issues. Updates status of queued service requests with the IT service management system. Certifications desirable but not required include A+, Net+, Secure+, ITIL V4. Requirements: The successful candidate will possess exceptional communication skills and possess the ability to meet aggressive timelines in a very fast-paced environment. Must have strong customer service skills and be able to multitask between hardware and software solutions. We are looking for exceptional organization skills, scheduling, and the ability to document processes. Strong skills with imaging machines and troubleshooting during the image process are a plus. Remote and Deskside Experience troubleshooting hardware and software issues Troubleshooting Microsoft Windows Installation and configuration of new machines in a Windows environment. Smart cards / PIV cards (general knowledge) Experience with Office 365, VPN, Active Directory, Thin Client Provide Remote Tool Support Conference Room / VTC Setups HDI Desktop Tech Education: MIN of a high school diploma + 4 years of relative experience HDI Technical Support Professional required within six (6) months of employment.

Ready to grow your career with a company that values your development? This is your chance to join a supportive, dynamic team where employees thrive long-term. You'll enhance your expertise in the Apple ecosystem while working closely with a dedicated mentor. Why You'll Love It Build skills and relationships in a warm, collaborative environment. Focus on Mac products and tools like MDM, Munki, and Puppet. Contribute to a company leading in data integration and integrity. What You'll Do Manage workstation lifecycles and proactively resolve IT issues. Provide on-site support for Mac laptops and equipment in McLean, VA. Train employees, maintain asset inventory, and follow IT procedures. Contribute to internal documentation and improve processes. What You Bring Expertise in administering and troubleshooting Mac systems. Strong customer service skills, even under pressure. Interest in learning new tools and solving challenges. Bonus: Scripting (Python), AirWatch, Munki, or Puppet experience. Fantastic interpersonal skills. Comfort with managing multiple projects and organizing your time. Experience with hands-on IT and Desktop support. Why This Role Stands Out Full-time W2 with excellent benefits: medical, dental, vision, 401(k), PTO, and more. On-site role in McLean, VA (M-F, flexible hours). If you're proactive, detail-oriented, and love helping people, we'd love to hear from you. Apply today to join a team where your work truly makes an impact!

Avior Strategies specializes in finding innovative, cost-effective options for the ever-growing needs of the industry we serve. Our flexible, dynamic, and customer-focused approach provides our clients personalized service and efficient business solutions. From managing projects and products, excelling in customer success, and providing quality end-user software training and help desk support services, our team comes prepared with the tools necessary to help our clients achieve their goals. Our value lies in providing highly motivated professionals who work to alleviate client workload, delivering key projects and milestones without delay and without sacrificing the integrity of the product. We believe their success is our success and are willing to go the extra mile to accomplish our collective goals. The Opportunity: Jr. System Support Analyst I position with an outstanding opportunity to work in a small, focused team environment with unlimited challenges, providing support for our clients. System Support: • Determine system utilization by researching and testing systems • Create and execute test reports throughout the entire testing lifecycle • Create and maintain proper user documentation (system user guides, quick reference guides, admin guides etc.) • Assist SCRUM Team with SCRUM related activities including system configuration and quality assurance. Customer Support: • Answer the incoming calls on the IT Service Desk telephone queue • Provide issue management for end-user problems and ensure a consistent high-level responsiveness • Create a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude • Develop, contribute, and maintain Service Desk documentation including procedural and work instructions The Ideal Candidate: The ideal candidate must have exceptional customer service skill with technical knowledge, have a bachelor's degree and 2 years of related experience, or an equivalent combination of education and training that provides the following required skills and abilities: • Experience using Microsoft Office (Word, Excel, and PowerPoint) • Excellent verbal and written communication skills and the ability to explain policies, procedures, and technical information clearly and accurately • Possess strong conceptual, analytical, and problem-solving skills • Experience in gathering and engaging in business process analysis • Strong organizational and planning skills • Must be detail oriented • Skilled at prioritizing and completing tasks of multiple priorities in a timely manner • Confidence working with and interfacing with clients across different parts of the business • Comfortable working with technology, including web-based systems • Self-motivated and able to work with minimal supervision • Able to adapt quickly in a rapid, changing environment • Requirement: Candidate must be authorized to work in the U.S. without sponsorship and have resided in the U.S. for at least 3 years (consecutively) • Requirement: Candidate must be able to obtain a public trust clearance