Information technology technician jobs in Youngstown, OH - 340 jobs

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

ARDEX Americas has been setting the standard in high-performance building materials for over 75 years. From advanced flooring systems to innovative tile and stone installation solutions, we deliver products that shape the future of construction. Join a global leader where innovation meets sustainability-and where our people are the foundation of everything we do. POSITION: IT HELP DESK ANALYST We are immediately hiring an IT HELP DESK ANALYST to provide technical support and assistance to users across the ARDEX Americas business (U.S., Canada, Mexico and Latin America), troubleshoot and resolve hardware, software, and network issues, ensuring minimal downtime and helping users stay productive. This role is ideal for someone who enjoys engaging with people, thrives in a collaborative environment, and is naturally curious about IT technology and how it can improve the workplace. If you're energized by solving problems and helping others succeed through technology, we'd love to meet you. Reporting to the Manager of Customer Service and IT, this position is full-time based out of our Corporate offices, 20 minutes North of Pittsburgh International airport. What you will do: * Respond to IT support requests from employees. * Troubleshoot and fix hardware and software problems. * Provide excellent customer service and quick resolutions. * Escalate complex issues to senior IT staff when needed. * Set up and configure computers and other devices. * Keep track of PCs, Laptops, cell phones, and other IT assets. * Share updates and solutions with users and teams. * Stay current on IT tools and systems. * Prioritize and manage multiple support requests. * Document issues and resolutions clearly. Experience and Skills: What you will bring to ARDEX: * Experience in IT support and using ticketing systems (Freshdesk is a plus). * Familiarity with Windows, Office 365, iOS, and remote support tools like Teams or LogMeIn Rescue. * Basic knowledge of digital marketing, social media, and CRM tools is helpful. * Strong problem-solving and communication skills. * Understanding of networking basics (Wi-Fi, VPN, IP addresses) * Ability to manage multiple tasks and prioritize based on urgency. * Team player with a proactive attitude. * Comfortable with change and eager to learn. * German language skills are a plus. * Willingness to travel occasionally to other ARDEX locations to provide support. Education * Associate's degree in information technology and/or relevant work experience. Benefits * Generous Paid Time Off (PTO) and 11 Paid Holidays * Paid Parental Leave to support growing families. * 401(k) with Company Match to help you save for retirement. * Medical, Dental, and Vision Insurance (effective the 1st of the month after hire) * Company-paid Disability, Life, and AD&D Insurance and Travel Assistance * Wellness Programs, including Telehealth and an Employee Assistance Program (EAP) * Tuition Assistance for associate and bachelor's degrees * Discounted Gym Memberships to support your fitness goals * Optional coverage for Pet Insurance, Group Accident, ID Theft, Legal Insurance, and more! * Scenic corporate offices with free parking and woodland walking trails! Be part of the team that's Building Tomorrow at ********************* ARDEX is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. Job Description The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit Additional Information All your information will be kept confidential according to EEO guidelines.

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Job DescriptionBenefits: 401(k) matching Bonus based on performance Competitive salary Health insurance Paid time off Benefits/Perks Competitive Compensation based on experience Career Growth Opportunities Exciting fast past career where everyday is different Job Summary We are seeking a knowledgeable IT Technician to join our team. We provide various services to a wide variety of industries. As the IT Technician, you will be responsible for ensuring our customers computer systems, networks, phone systems, camera systems and equipment are operating at peak performance. As a managed services company you will be asked to handle IT support requests and assist customers with their technology needs. Your role is vital to the smooth operation of our customers systems. The ideal candidate has strong technical background as well as excellent customer service and communication skills. We are a growing business that requires its employees to be dynamic and have the ability to multitask. Responsibilities Maintain computer hardware in working order Set up customers workstations (computers, printers, routers, etc) Install and configure software Train customers in best practices in technology and how to use software and equipment Assess security risks and ensure the security of networks and computer systems are maintained Monitor customer networks to ensure optimum performance Provide quick and effective assistance with information technology systems Systems may include phone systems, camera systems and network equipment Help customers remotely and in person with systems configuration, troubleshooting, and maintenance Listen attentively to customers questions and concerns and offer optimal solutions Prioritize customer satisfaction in all communications, directing unresolved issues to next-level personnel Work with other IT Support and IT management to provide customers with superior service Inform customers about new and upgraded IT products and services Walk customers step-by-step through problem-solving process. Setup new computers, connect computers to domain, setup users in Active Directory and Microsoft 365 online Some overnight travel may be required but is not the norm Other duties may be assigned Qualifications Previous experience as an IT Technician or an IT Certification is preferred Strong troubleshooting and analytical skills Ability to work well as part of a team Strong written and verbal communication skills Understanding of data privacy and security A drivers license is required

Full-time Description Join the largest independent full-line authorized provider of the industry's top four manufacturers for copier, printer, and multi-function product (MFP) technology as an IT Field Support Technician. To be successful in this role, the candidate needs to have good technical knowledge, strong communication skills, and the ability to work independently and with a team. This position will provide technical support of hardware, software, and operating systems ensuring exceptional customer service in a professional business environment. This may also include other network connected devices, depending on the client's service contract. You will diagnose mechanical or technical problems by applying the basic rules of troubleshooting to identify problems, investigate causes, recommend solutions to correct common failures, and develop checklists for typical problems. Responsibilities: Set up new user accounts and profiles and handle any password issues. Support the training and roll-out of new applications. Experience fixing printers and scanners. Ability to set up and work with smart boards. Basic knowledge of working with a server and networking. Chrome book repair. Utilize google suite. Answers basic questions about installation, operation, configuration, customization, and usage of network connected devices. Rectify customer issues promptly. Provide excellent communication when working with customer and team members. Escalate complex problems when required. Prioritize and manage many open cases at one time by maintaining files and records that are needed to track client issues entered into the ticketing database system. Working on assigned projects on an as needed basis. Requirements An associate degree or equivalent from a technical school or related work experience is required. Minimum of 1-3 years working in a professional helpdesk environment. A strong understanding of TCP/IP, DNS, SMTP, and other network protocols is preferred A basic understanding of networks, PC computer support, troubleshooting hardware and software issues, or classroom experience. Applicants with CDIA+ or COMPTIA A+ certification is a plus. Proficiency with business collaboration tools such as MS Office applications, Outlook, and client specific programs. Aptitude for quick learning of technical and procedural topics, self-motivating/self-learning work approach, and the ability to work and set goals with little supervision, while maintaining a strong work ethic. Requires the ability to perform multiple duties, be highly organized, work overtime when necessary, and be an excellent team player. Must have a clean driving record to include a valid driver's license and proof of insurability. OUR MISSION STATEMENT “Helping businesses thrive by delivering cutting edge office technology, solutions, and unparalleled customer experiences!” OUR CORE VALUES Own It • Always Deliver • Continually Improving • Innovative • Optimistic These are the core values that are the focus of our company culture that allow Ford Office Technologies to fulfill our mission every single day. Our values unite everyone toward a common goal and provide the foundation for a team environment that supports “what's next” as we expand and grow the company, and the team. They serve as the pathway to keep us at the forefront of the industry. We work very hard to solidify the trust that has been placed in us to bring our customers the very best experiences, as well as seamless office solutions now and into the future. From the beginning, Ford's primary focus has been the customer. We have always believed that going the extra mile to make certain that we offered an unprecedented experience was the only way to do business and that in turn, our customers would come to value Ford Office Technologies as their company of choice.

Make a difference. Be happy. Grow your career. The Desk Side Analyst is responsible for the delivery of IT services, SLAs, hardware break fixes, and upgrades as needed. This position also ensures all services are delivered in a timely, reliable and cost-effective manner. Position Responsibilities: Manage/repair all technology hardware including but not limited to computers, printers, and scanners. Maintain accurate hardware production inventories and spare stock Troubleshooting some software as needed Adheres to all documented processes Travel to off-sites to provide the same level of support as the main campus assignment Assist with project assignments to implement new technologies or hardware Provide on-call and project support as needed Assist with the movement of I&T assets either receiving new equipment or decommissioning of end of life equipment Position Requirements: Demonstrate a deep understanding of the technical environment and its business return. Strong communications; written and oral Have the necessary communication and interpersonal skills to interact with clients at all levels Can keep up to date with technology as it develops and inform their clients of the potential impact. Be self-managing and capable of prioritizing workload based on client requirements. The ability to work under pressure within a team and the ability to multitask are important attributes for this role The candidate will have good problem-solving skills and be highly motivated. He/she will be required to work on own initiative and must therefore possess good decision-making skills Maintain a clean and orderly work environment. The candidate will need to be able to take direction from leads and react to downtimes in the environment. Possess a valid driver's license and be able to provide an annual Motor Vehicle Report (MVR) that meets requirements. Education and Experience: Bachelor's degree in the field of computer science, telecommunications, or information sciences, and 3 years experience or 6 years of relevant work experience Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.

Our client is looking for a motivated and passionate software craftsperson to help in create, extend, and maintain the core of their software platform as they expand past their current offerings in services related to energy and convenience in order to take their business to the next level. Job Description Role: SNOC Specialist/IT Support Location: Akron, OH Duration: 1 year Description: Systems & Network Operations Center (SNOC) Specialist This position works 12 hour shifts in order to provide 7 x 24 x 365 support. Candidate must be available to work day and night shift, weekends and holidays. Job Summary: This position is responsible for the daily operational support in Client's System & Network Operations Center (SNOC). SNOC provides continuous proactive monitoring and first level admin support of the Client IT systems including servers, network devices, applications, databases, voice systems and energy management systems. Duties: Analyzing/Troubleshooting UNIX/Linux server configurations and processes Analyzing/Troubleshooting Microsoft server configurations and processes Basic database administration Monitoring network traffic, analyzing network problems and performance Responding to alerts from system monitors & performing first level problem identification and resolution Issuing tickets for problem escalation Performing batch scheduling functions, including monitoring and execution Supporting multiple teams during event identification, escalation and resolution. Qualifications An associate's or bachelor's degree in Computer Science or related discipline is preferred but equivalent work experience will be considered in lieu of a degree Strong problem solving and communication skills (verbal and written) Strong multitasking ability including monitoring a continuous flow of alerts while performing troubleshooting and system administrative tasks Highly motivated, creative thinker with proven ability to troubleshoot and solve problems in a production support environment Network & Windows troubleshooting and administrative skills Familiarity with Linux/Unix operating system and commands. If interested, respond with your updated resume to **************************** or can reach me at ************. Additional Information All your information will be kept confidential according to EEO guidelines.

LOCATED IN AURORA, OHIO*** About Us LayerZero Power Systems Inc. is a globally recognized leader in providing state-of-the-art power distribution solutions for critical industries. With a strong focus on reliability, innovation, and customer satisfaction, we deliver advanced power systems products that ensure an uninterrupted and dependable power supply in mission-critical environments. Our customer base is comprised of companies in the data center (our main focus), financial, computer service provision, and semiconductor manufacturing sectors. LayerZero Power Systems is on a trajectory of sustained growth, with a loyal customer base of existing Fortune 100 customers and an expanding portfolio of new customers. Position Description: IT Support Specialist The IT Support Specialist provides Tier 1 and Tier 2 technical support across the organization, ensuring that employees have reliable access to the hardware, applications, and systems they need to perform at their best. This role works hands-on with Windows devices, Microsoft 365, enterprise applications, networking basics, and manufacturing-floor tools. This is a great opportunity for someone early in their IT career who thrives in a fast-paced environment, enjoys solving technical problems, and takes pride in providing excellent service. Key Responsibilities: End-User Support Provide Tier 1 & Tier 2 support for desktops, laptops, mobile devices, and corporate applications. Troubleshoot issues involving connectivity, user identity/access, device performance, and software errors. Support both office employees and manufacturing-floor personnel. System Setup & Configuration Set up and configure Windows devices, printers, user accounts, MFA/security tools, and standard apps. Assist new hires with workstation setup and onboarding support. Application & System Support Assist with ERP system support and enhancements. Support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) and general business applications. Participate in new system rollouts, upgrades, and implementation projects. Ticketing & Documentation Log, track, and resolve support tickets according to defined SLAs. Maintain accurate documentation, device lifecycle records, and asset inventory. Report recurring issues to the IT team to drive long-term solutions. Operational Support Assist with hardware imaging, network troubleshooting, and basic IT maintenance tasks. Support IT initiatives and contribute to continuous improvement of support processes. Qualifications: Required 1-4 years of IT support, help desk, or service desk experience. Strong troubleshooting abilities across hardware, software, and networks. Excellent communication and customer service skills. Hands-on experience with: Microsoft 365 (Teams, Outlook, OneDrive, SharePoint) Windows operating systems Basic networking (DNS, DHCP, Wi-Fi, VPN) Ability to support manufacturing-floor technology and work onsite as needed. Preferred Experience with ERP systems, ticketing platforms, or endpoint management tools. Exposure to Active Directory or Azure AD. Knowledge of IT asset management practices. Education Associate degree or higher in Information Technology, Computer Science, or a related field preferred. Equivalent hands-on experience will be considered in lieu of a degree. Industry certifications are a plus, including: CompTIA A+, Network+, Security+ Microsoft 365 Fundamentals (MS-900) Microsoft Certified: Modern Desktop Administrator Associate Who Thrives in This Role Someone who loves solving problems and helping people Someone who communicates clearly and stays calm under pressure Someone who is eager to learn and grow in an enterprise IT environment Someone who takes initiative and follows through What We Offer: Competitive pay with performance incentives 100% company-paid medical, dental, and vision 401(k) with company match 3 weeks PTO, 8 paid holidays, and 2 floating holidays Why You Will Love Working with Us: Impact: Develop your skills and expertise in a rapidly growing industry, with your work directly influencing the success of mission-critical projects. Innovation: Immerse yourself in an environment that celebrates forward-thinking and continuous improvement. Collaborative spirit: Work closely with engineers, marketers, and other professionals to bring ideas to life. Grow with us: We are committed to your personal and professional development, offering endless opportunities to improve your skills and advance your career At LayerZero, we are proud to be an Equal Opportunity Employer. We welcome and celebrate diversity, and we are committed to creating an inclusive environment for all employees. Salary Description $85,000 to $114,00

Click on "Learn more about this agency" button below for IMPORTANT additional information. Positions may be filled as permanent, temporary or term with a full-time work schedule. This is a Direct Hire Solicitation. This public notice is to gather applications that may or may not result in a referral or selection. Summary Click on "Learn more about this agency" button below for IMPORTANT additional information. Positions may be filled as permanent, temporary or term with a full-time work schedule. This is a Direct Hire Solicitation. This public notice is to gather applications that may or may not result in a referral or selection. Overview Help Accepting applications Open & closing dates 12/22/2025 to 12/21/2026 Salary $52,727 to - $139,684 per year Pay scale & grade GS 9 - 14 Locations Few vacancies in the following locations: Eielson AFB, AK Elmendorf AFB, AK Little Rock AFB, AR Davis Monthan AFB, AZ Show morefewer locations (65) Luke AFB, AZ Beale AFB, CA Edwards AFB, CA Los Angeles, CA March AFB, CA Travis AFB, CA Vandenberg AFB, CA Cheyenne Mountain AFB, CO Colorado Springs, CO Peterson AFB, CO Dover AFB, DE Cape Canaveral, FL Cape Canaveral AFS, FL Eglin AFB, FL Homestead AFB, FL Hurlburt Field, FL Patrick AFB, FL Tyndall AFB, FL Dobbins AFB, GA Moody AFB, GA Robins AFB, GA Camp H.M. Smith Marine Corp Base, HI Hickam AFB, HI Mountain Home AFB, ID Scott AFB, IL Barksdale AFB, LA Hanscom AFB, MA Andrews AFB, MD Linthicum Heights, MD Selfridge ANG Base, MI Whiteman AFB, MO Columbus AFB, MS Minot AFB, ND Offutt AFB, NE New Boston, NH McGuire AFB, NJ Cannon AFB, NM Kirtland AFB, NM Nellis AFB, NV Niagara Falls, NY Wright-Patterson AFB, OH Youngstown, OH Youngstown, OH Norman, OK Tinker AFB, OK Charleston, SC Shaw AFB, SC Arnold AFB, TN Dyess AFB, TX Fort Sam Houston, TX Goodfellow AFB, TX Kelly AFB, TX Lackland AFB, TX Laughlin AFB, TX Randolph AFB, TX Hill AFB, UT Alexandria, VA Arlington, VA Dahlgren, VA Fort Eustis, VA Langley AFB, VA Pentagon, Arlington, VA Fairchild AFB, WA McChord AFB, WA Warren AFB, WY Remote job No Telework eligible No Travel Required Not required Relocation expenses reimbursed No Appointment type Multiple Work schedule Full-time Service Competitive Promotion potential 14 Job family (Series) * 2210 Information Technology Management Supervisory status No Security clearance Not Required Drug test No Financial disclosure No Bargaining unit status No Announcement number AFPCDHA-12857027-GS2210 Control number 852981200 This job is open to Help The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. Clarification from the agency This public notice is to gather applications that may or may not result in a referral or selection. Duties Help * Duties and responsibilities vary and may increase according to grade level * Utilize knowledge of IT principles, methods and security regulations and policies to carry out established base-wide policy to administer the INFOSEC (also known as COMPUSEC) program. * Implement procedures to ensure protection of information transmitted to the installation, among organizations on the installation, and from the installation on the local or wide area networks, the world-wide-web, or other communications modes. * Administer the Communications Security (COMSEC) program. Control and protect all cryptographic material and administer the Cryptographic Access Program (CAP). * Conduct semi-annual functional reviews of all COMSEC user accounts, inspecting COMSEC facilities, reviewing procedures, and auditing all cryptographic holdings. * Administer the COMPUSEC Program and protect Information Technology (IT) assets against unauthorized, accidental, or deliberate modification, disclosure, and destruction of data. Requirements Help Conditions of employment * Please read this Public Notice in its entirety prior to submitting your application for consideration. * U.S. Citizenship is required * Males must be registered for Selective Service, see *********** * Total salary varies depending on location of position * If authorized, PCS will be paid IAW JTR and AF Regulations. If receiving an authorized PCS, you may be subject to completing/signing a CONUS agreement. More information on PCS requirements, may be found at: ***************************************** * Recruitment incentives may be authorized * Position may be subject to random drug testing * Employee may be required to work other than normal duty hours, to include evenings, weekends and/or holidays * Shift work and emergency overtime may be required * Employee must maintain current certifications * A security clearance may be required * Disclosure of Political Appointments * Full/part-time employees occupying direct childcare positions are eligible for discounts IAW DAF AFSVC/CC Memo, 30 Sep 22; first child 100% / each additional child 25%. Other assigned CYP and FCC personnel are eligible for 25% discount. Qualifications In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Individual Occupational Requirements for Information Technology (IT) Management Series, 2210 (Alternative A). BASIC REQUIREMENTS: Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. GS-09: Master's degree or equivalent graduate degree or two full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree GS-11: Ph.D. or equivalent doctoral degree or three full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree OR For grade levels 9 through 14, your resume must reflect information technology related experience in the federal service or private or public sector demonstrating the following four competencies: a) Attention to Detail - Is thorough when performing work and conscientious about attending to detail; b) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services; c) Oral Communication - expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately AND d) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. SPECIALIZED EXPERIENCE: In additional to the basic requirements above, applicants for the GS-9 and above must meet the one year of specialized experience listed below. For GS-9: One year of specialized experience equivalent to the GS-07 that demonstrated knowledge of computer requirements and techniques in carrying out project assignments consisting of several related tasks, such as development of minor modifications to parts of a system on the basis of detailed specifications provided. The assignments must have shown completion of the following, or the equivalent: Analysis of the interrelationships of pertinent components of the system; planning the sequence of actions necessary to accomplish the assignment; and personal responsibility for at least a segment of the overall project. For GS-11: One year of specialized experience equivalent to the GS-09 that demonstrated accomplishment of computer project assignments that required a range of knowledge of computer requirements and techniques. For example, experience in developing modifications to parts of a system that required significant revisions in the logic or techniques used in the original development. Accomplishments, in addition to those noted for the GS-9, normally involve the following, or the equivalent: Knowledge of the customary approaches, techniques, and requirements appropriate to an assigned computer applications area or computer specialty area in an organization; planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls; and adaptation of guidelines or precedents to the needs of the assignment. For GS-12: One year of specialized experience equivalent to the GS-11 level that demonstrated experience in planning, analyzing, acquisition, designing, developing, implementing, quality assurance, configuration, integrating, maintenance testing, operational integrity, and/or management of systems used. For GS-13: One year of specialized experience equivalent to the GS-12 that demonstrated experience in providing technical expertise on architecture, acquisition, certification and accreditation, systems tailoring for an organization mission; planning, organizing and managing the IT requirements and assessing long and short-term IT integration and migration capabilities; planning current and future system architecture requirements. For GS-14: One year of specialized experience equivalent to the GS-13 that demonstrated experience in serving as senior IT specialist and consultant to senior management in support of organization wide IT policy, budget and plans for systems development, acquisition, installation, operation and maintenance; planning, organizing, and overseeing the activities of the IT organization and reviewing policies, procedures, mission objectives and organization design for the staff; serving as the recognized authority in the analysis and direction of IT programs and issues; and in researching, interpreting, analyzing and applying operations and security guidance. Click on the following link to view occupational requirements for this position: ************************************************************************************************************************************************************************************ KNOWLEDGE, SKILLS AND ABILITIES (KSAs): 1. Knowledge of Information Technology principles, concepts, practices, systems software, database software, and immediate access storage technology to carry out activities. 2. Ability to assess and advise on a variety of sources and procedures and methods for systems and applications. 3. Knowledge of system requirements and techniques for planning current and future system architecture requirements. 4. Knowledge of commonly applied principles, concepts, and methodologies, operating characteristics and capabilities of systems, media, equipment, and related software systems, processes and procedures. PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education IF USING EDUCATION TO QUALIFY: If position has a positive degree requirement or education forms the basis for qualifications, you MUST submit transcriptswith the application. Official transcripts are not required at the time of application; however, if position has a positive degree requirement, qualifying based on education alone or in combination with experience; transcripts must be verified prior to appointment. An accrediting institution recognized by the U.S. Department of Education must accredit education. Click here to check accreditation. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Additional information For Direct Hire (DHA) Positions: This is a Direct Hire Public Notice, under this recruitment procedure applications will be accepted for each location/ installation identified in this Public Notice and selections are made for vacancies as they occur. There may or may not be actual/projected vacancies at the time you submit your application. Interagency Career Transition Assistance Program (ICTAP): For information on

Great Day Improvements - IT Service Desk Technician Tier II Great Day Improvements is currently seeking a qualified candidate for the full-time position of Service Desk Technician. This position is a shared service role that supports all brands under Great Day Improvements and their respective systems and technologies. The Service Desk Technician serves as the first point of contact for IT support, resolving common technical issues while following established procedures and escalating complex issues to Tier II support. This role requires strong customer service skills, attention to detail, and the ability to follow documented troubleshooting steps effectively. Location: Twinsburg, OH (on-site) Pay Rate: $26.44 per hour Responsibilities * Serve as the first point of contact for IT support, providing technical assistance via phone, email, and remote support tools.• Follow documented troubleshooting steps to resolve common hardware, software, and network issues.• Assist users with password resets, account unlocks, and access requests in Active Directory, Azure, and Office 365.• Support standard IT equipment, including Windows computers, mobile devices, printers, and VoIP phones.• Log all incidents, requests, and resolutions in FreshService or other ITSM tools, ensuring accurate documentation.• Maintain IT knowledge base articles by updating and suggesting improvements based on common support issues.• Perform routine IT tasks such as software installations, printer setup, and workstation configurations.• Follow defined escalation procedures to refer advanced issues to Tier II support.• Assist in onboarding and offboarding users by following documented processes for account creation, provisioning, and deprovisioning.• Support IT security initiatives by ensuring compliance with company policies and best practices.• Participate in training sessions to develop technical skills and improve troubleshooting effectiveness. Qualifications * 1-2 years of experience in an IT support role, helpdesk, or customer service environment.• Basic knowledge of Windows 10/11, iOS, and Android troubleshooting.• Experience using ITSM ticketing systems such as FreshService, ServiceNow or Zendesk.• Familiarity with Active Directory, Office 365, and enterprise applications such as Microsoft Teams and OneDrive.• Strong written and verbal communication skills, with a focus on clear, user-friendly support. • Ability to follow structured troubleshooting steps and escalate complex issues appropriately.• Customer service-oriented mindset with a proactive approach to issue resolution.• Certifications such as CompTIA A+ or coursework toward IT certifications preferred. GDI is an Equal Employment Opportunity Employer #INDGDI

Great Day Improvements - IT Service Desk Technician Tier II Great Day Improvements is currently seeking a qualified candidate for the full-time position of Service Desk Technician. This position is a shared service role that supports all brands under Great Day Improvements and their respective systems and technologies. The Service Desk Technician serves as the first point of contact for IT support, resolving common technical issues while following established procedures and escalating complex issues to Tier II support. This role requires strong customer service skills, attention to detail, and the ability to follow documented troubleshooting steps effectively. Location: Twinsburg, OH (on-site) Pay Rate: $26.44 per hour Responsibilities • Serve as the first point of contact for IT support, providing technical assistance via phone, email, and remote support tools. • Follow documented troubleshooting steps to resolve common hardware, software, and network issues. • Assist users with password resets, account unlocks, and access requests in Active Directory, Azure, and Office 365. • Support standard IT equipment, including Windows computers, mobile devices, printers, and VoIP phones. • Log all incidents, requests, and resolutions in FreshService or other ITSM tools, ensuring accurate documentation. • Maintain IT knowledge base articles by updating and suggesting improvements based on common support issues. • Perform routine IT tasks such as software installations, printer setup, and workstation configurations. • Follow defined escalation procedures to refer advanced issues to Tier II support. • Assist in onboarding and offboarding users by following documented processes for account creation, provisioning, and deprovisioning. • Support IT security initiatives by ensuring compliance with company policies and best practices. • Participate in training sessions to develop technical skills and improve troubleshooting effectiveness. Qualifications • 1-2 years of experience in an IT support role, helpdesk, or customer service environment. • Basic knowledge of Windows 10/11, iOS, and Android troubleshooting. • Experience using ITSM ticketing systems such as FreshService, ServiceNow or Zendesk. • Familiarity with Active Directory, Office 365, and enterprise applications such as Microsoft Teams and OneDrive. • Strong written and verbal communication skills, with a focus on clear, user-friendly support. • Ability to follow structured troubleshooting steps and escalate complex issues appropriately. • Customer service-oriented mindset with a proactive approach to issue resolution. • Certifications such as CompTIA A+ or coursework toward IT certifications preferred. GDI is an Equal Employment Opportunity Employer #INDGDI

Great Day Improvements - IT Service Desk Technician Tier II Great Day Improvements is currently seeking a qualified candidate for the full-time position of Service Desk Technician. This position is a shared service role that supports all brands under Great Day Improvements and their respective systems and technologies. The Service Desk Technician serves as the first point of contact for IT support, resolving common technical issues while following established procedures and escalating complex issues to Tier II support. This role requires strong customer service skills, attention to detail, and the ability to follow documented troubleshooting steps effectively. Location: Twinsburg, OH (on-site) Pay Rate: $26.44 per hour Responsibilities • Serve as the first point of contact for IT support, providing technical assistance via phone, email, and remote support tools. • Follow documented troubleshooting steps to resolve common hardware, software, and network issues. • Assist users with password resets, account unlocks, and access requests in Active Directory, Azure, and Office 365. • Support standard IT equipment, including Windows computers, mobile devices, printers, and VoIP phones. • Log all incidents, requests, and resolutions in FreshService or other ITSM tools, ensuring accurate documentation. • Maintain IT knowledge base articles by updating and suggesting improvements based on common support issues. • Perform routine IT tasks such as software installations, printer setup, and workstation configurations. • Follow defined escalation procedures to refer advanced issues to Tier II support. • Assist in onboarding and offboarding users by following documented processes for account creation, provisioning, and deprovisioning. • Support IT security initiatives by ensuring compliance with company policies and best practices. • Participate in training sessions to develop technical skills and improve troubleshooting effectiveness. Qualifications • 1-2 years of experience in an IT support role, helpdesk, or customer service environment. • Basic knowledge of Windows 10/11, iOS, and Android troubleshooting. • Experience using ITSM ticketing systems such as FreshService, ServiceNow or Zendesk. • Familiarity with Active Directory, Office 365, and enterprise applications such as Microsoft Teams and OneDrive. • Strong written and verbal communication skills, with a focus on clear, user-friendly support. • Ability to follow structured troubleshooting steps and escalate complex issues appropriately. • Customer service-oriented mindset with a proactive approach to issue resolution. • Certifications such as CompTIA A+ or coursework toward IT certifications preferred. GDI is an Equal Employment Opportunity Employer #INDGDI

Foxconn EV System LLC Job Description - IT Application Specialist PLM FLSA Status: Exempt Reports To: IT Application Manager Primary Function: Teamcenter Implementation including maintenance. Duties and Responsibilities Be responsible for the implementation of PLM projects, including business interviews, data collection and collation, and solution design. Be responsible for the system architecture, system installation and configuration, development testing, and system optimization of PLM projects. Be responsible for installing and configuring software in accordance with system architecture specifications and managing project - process documents. Be responsible for the maintenance and technical support of the customer system. Participate in the capability building and knowledge transfer of implementation consultants, as well as the research and collation of implementation tools and solutions. Required Education BS in Computer Science or equivalent education required. MS preferred. Required Experience More than 3 years of experience in in Teamcenter system implementation. proficient in Teamcenter's common modules, familiar with the TCM module. Familiar with the architecture, function modules and industry applications of the Teamcenter system. Familiar with Windows operating system and Oracle or PL/SQL is preferred. Familiar with Unix, Linux, or C/C++, Java,.Net, XML is preferred. Those with Teamcenter performance tuning capabilities are preferred. Skilled in the use of common Office software, possess strong learning ability. Priority is given to those who have obtained Siemens - provided certificates. Possess team spirit, good communication and expression skills, and certain organizational abilities. Be able to travel on business according to project needs. Required Competencies Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. Drives Results - Consistently achieving results, even under tough circumstances. Interpersonal Savvy - Relating openly and comfortably with diverse groups of people. Situational Adaptability - Adapting approach and demeanor in real time to match the shifting demands of

The analyst will perform first level IT support, incident resolution. *THIS IS A PART-TIME POSITION.* The analyst is responsible for getting users back to work quickly, or escalating to a higher tier of support for appropriate remediation. Duties are focused on efficiency, effectiveness, capturing/reusing knowledge, and following prescribed procedures methodically. Excellent customer care and a team mentality are essential to success in this position. The analyst will work with end users through email and telephone, and work within our ticketing system to understand and record incidents. The analyst will perform NOC duties including observing and handling alerts. The successful analyst will maintain focus on continual service improvement, career development, and learning. Duties Include: • Follow prescribed procedures to quickly return users to work. • Establishing remote connectivity to end user machines and performing remediation for end users. • Working to maintain individual and team goals for speed of answer, response to alerts and emails. • Working within many different industries and software to resolve technical issues for end users. • Performing technical support for devices, PCs and Macs. • Quickly and appropriately diagnose when an incident should be escalated to a higher tier of support. • Logging tickets in our ticketing system. • Communicate with end users via telephone and email. • Monitor and respond appropriately to alerts. • Communicate effectively via oral and written capability. • Excellent customer relations and interpersonal skills. • Use of a knowledgebase to perform consistent fixes as per designated procedure and to capture new knowledge. • Maintaining a positive, service-oriented attitude. • Ongoing learning and training. Qualifications: • Ability to troubleshoot and diagnose PC Hardware/Software problems and problems with equipment (e.g., cables, terminals, keyboards, etc.) and possess good mechanical/electrical ability. Able to identify source of equipment malfunctions. • Ability to communicate orally with technical and non-technical personnel; able to follow oral and written instructions; and possess the ability to read and interpret documents such as operating, maintenance instructions, and procedure manuals. Ability to correspond professionally with users via phone and email. • Must be able to think logically and analytically and make decisions based on good judgment. • Must be able to consistently follow documented procedures for incident resolution. • CompTIA, Microsoft certifications, previous experience in the industry, or college degree in IT preferred. Education/Experience: • High School or GED diploma. • CompTIA, Microsoft certifications, previous experience in the industry, or college degree in IT preferred. • Flexibility to work a rotating shift schedule based on business need across our 24x7x365 operation. • Experience working as a customer service representative or help desk analyst is a plus. • Experience working for a Managed Service Provider (MSP) is a plus. • A+ and Network+, or the ability to acquire both within 1 year of employment. • Previous experience with N-Able, PRTG and/or other RMM solutions is a plus.

Job Description Ergon - West Virginia, Inc. in Newell, WV currently has an opening for an Information Systems Support Technician. We are a great company with great pay and great benefits. Ergon is a relationship-driven company that values each employee's willingness to learn and contribute to the team. We are family owned and we pride ourselves on maintaining a small company feel. The Information Systems Support Technician provides end user support for hardware, software and technology systems. Information Systems Support Technician Responsibilities: Keep safe work habits as the highest priority at all times Develop good working relationships with all co-workers, customers, and associates. Respond to user support requests via phone, email and through a ticketing system. Support PC deployment, imaging, system updates, and asset tracking. Maintain technical documentation in help desk and asset management systems. Provide informal user technical training and support. Assist with A/V equipment, office setups and departmental admin tasks. Collaborate on escalated IT issues and projects. Support IT security and data protection protocols. Respond to call out duties as assigned. Demonstrate purposeful growth to develop new skills and identify and execute continuous improvement projects. Information Systems Support Technician Requirements: Requires a high school diploma or equivalent required; Associate degree or higher in a relevant field is preferred. Relevant technical certifications (e.g., Comp TIA A+, Microsoft Fundamentals, ITIL Foundation, CCNA). Experience in help desk, technical support, or administrative support. Knowledge of Microsoft Windows OS and desktop application maintenance. Proficiency in Microsoft Office (Word, Outlook, Excel, PowerPoint, Visio, Teams) Experience with help desk ticketing and job tracking systems. Familiarity with SAP or enterprise software systems. Experience with data visualization tools such as Tableau or Power BI. Strong communication, organization, and time management skills. Ability to work independently and within a team. Customer service mindset. Professionalism and discretion in handling confidential information. Basic administrative skills. Must meet physical requirements of the position. Applicants must submit a resume to ********************* and include wage requirements. Must be able to pass a pre-employment drug screen and background check. A clean MVR is required. Ergon offers a competitive benefits package: 401(k) with company match, Health, Life, Dental, Vision, Paid Holidays, Vacation, Sick Leave, Tuition Assistance and Profit Sharing. Ergon - West Virginia, Inc. is an EEO/AAP employer Employment offer contingent upon pre-employment drug test, background check, and MVR. Job Posted by ApplicantPro

ATTENTION! $1,000 SIGN-ON BONUS! Gateway Rehab has an outstanding opportunity for a Treatment Support Technician 2 in our Beaver Falls, PA location. Our Technician facilitates programming and assures the integrity of the therapeutic milieu. This position receives frequent supervision and instruction. Responsibilities Facilitates discussion groups and activities. Monitors patient behavior. Conducts handbook orientation. Conducts searches of patient belongings, rooms and person. Acts as a liaison between clinical staff and patients. Assists patients in completion of patient assessment forms. Assists with phone calls to family members/friends and referral sources. Assists with crises intervention. Transports patients to meetings, if applicable. Documents involvement with patients in progress notes. Collects urine and completes paperwork for drug screening as necessary. Provides post-discharge contacts/referrals under therapist direction. Monitors medication taken by clients and documents accordingly, if applicable. Works in the gift shop, if applicable. Manages menu and nutrition needs if applicable. Manages donation and patient requests, if applicable to the location. Monitors smoke breaks in the hospital setting, if applicable. Completes intake paperwork as needed. Monitors clients' ADLs - including chores, behaviors, and grooming issues. Remains on duty until relieved. Attends mandatory GRC trainings and in-services. Other duties as assigned. Knowledge, Skills, and Abilities Knowledge of 12 step programs and/or other recovery support and/or addictions preferred. Ability to adhere to ethical guidelines and maintain confidentiality and professionalism. Ability to convey information in a clear and concise manner. Ability to listen to patients without judgement. Ability to show empathy and understanding to patients. Requirements High school diploma or GED. Preferred Requirements Some college preferred. Additional Requirements Valid driver's license and a clean driving record which allows the ability to drive patients to and from appointments, support groups, activities or other travel as assigned. Pass a PA Criminal History Record Check. Obtain PA or a State Child Abuse and FBI fingerprinting clearances. Obtain CPR/First Aid training. Pass Drug Screen TB Testing This position requires mandatory staffing coverage when necessary to provide a safe treatment environment for Gateway residents. Required to remain awake and alert while on duty. If living a life of recovery, must attest to at least 18 months in recovery from substance use disorder. Work Conditions Drug and Alcohol Rehabilitation Center Favorable working conditions. Minimal physical demand. Moderate mental demands to respond to patients' simultaneous requests. GRC is an Equal Opportunity Employer committed to diversity, equity, inclusion, and belonging. We value diverse voices and lived experiences that strengthen our mission and impact.

Crane Technician For more than 150 years, Morgan has been committed to offering world class solutions for the metals industry. At Morgan, we position our customers for success by collaborating with them to enhance safety, improve efficiency, and deliver value through the world's most advanced material handling systems-while building a better future for our employees and community. Due to growth, we are looking for a full-time Crane Technician to join our team in Alliance, OH You will assemble, install, and maintain Morgan's industrial overhead cranes at customer sites across the U.S while ensuring that innovation comes standard with every order. Join our team to help us fulfill our vision: To challenge the possibilities of today by thinking differently. Responsibilities: Assemble, install, wire, and commission Morgan industrial overhead cranes at customer sites across the U.S. Perform preventative maintenance on overhead cranes Inspect mechanical and electrical systems on overhead cranes Troubleshoot and repair mechanical and electrical systems, including AC and DC electrical systems Must be able to work safely and efficiently at heights of up to 100 feet Education/Experience: High school diploma or equivalent At least 1 year experience in a related industry Welding experience is a plus Ability to read blueprints and use metrological instruments such as micrometers Basic organization, communication, and problem-solving skills Must have own tools Skills in one or more of the following areas preferred: Millwright work Iron work Pipefitting Electrical meters Basic machining Basic welding Basic rigging Benefits: Competitive wages Comprehensive benefits package, including: Health insurance Dental insurance Vision insurance Life insurance 401(K) 401(K) matching Paid time off About Morgan: For more than 150 years, Morgan Engineering has created a legacy as a world leader in material handling systems. Through the design, production and service of large-scale industrial overhead and gantry-type cranes and mill equipment, we provide the innovative technology and engineering expertise to move our clients' businesses forward. To learn more about our company or apply for this position, visit ************************** Disclaimer: Morgan Engineering provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

AVI Foodsystems is looking for an energetic and optimistic team member to immediately hire to fill the role of Full-time IT Support Specialist at our Headquarters location in Warren, OH. This is not a remote position and is required to be on-site working Monday - Friday, dayshift. Founded in 1960, AVI Foodsystems has evolved into one of the most respected and trusted food service companies in the nation. Providing comprehensive food services with a focus on the highest quality and freshest ingredients, impeccable service and total value is the reputation we have earned and live up to everyday. The IT Support Specialist plays a critical role in assisting team members with procedural and operational challenges related to IT hardware, software, products, and services. This position requires a proactive approach to identifying and resolving recurring issues, with a strong emphasis on trend analysis and continuous improvement. Working in close collaboration with Systems Administrators, Developers, and other IT personnel, the IT Support Specialist contributes to the development of long-term solutions aimed at reducing the frequency and impact of technical problems across the organization. Major Duties and Responsibilities: Responsibilities include (but are not limited to): All IT Support Responsibilities: Provide technical support for over 350 local users and 1,700 remote users, ensuring seamless operations across diverse environments Document all issues, troubleshooting steps, and resolutions in real time using a centralized support ticketing system Maintain an accurate inventory of technology assets, including hardware, software, and licensing compliance Independently research and interpret user manuals to identify solutions for complex technical issues Prioritize, diagnose, and resolve hardware and software issues related to computers, printers, peripherals, and telecommunication equipment Offer expert support for Windows OS, Microsoft Office Suite, Active Directory, and various commercial and proprietary applications Manage and troubleshoot networked multifunction devices, including printing, scanning, and faxing capabilities Collaborate with vendor support teams such as Dell, HP, Xerox, Microsoft, Juniper, and specialized software providers Provide technical assistance for Point of Sale (POS) systems Conduct follow-ups on resolved tickets to ensure user satisfaction and issue closure Participate in structured cabling and wiring projects as needed Set up and support technology for presentations and meetings Strive to resolve issues on the first contact, minimizing the need for escalation Escalate unresolved or specialized issues to appropriate IT teams Perform software installations and upgrades on end-user devices Willing to travel up to 10%, including occasional overnight stays IT Support Specialist Responsibilities: Conduct thorough analysis of support tickets to identify recurring patterns and root causes. Regularly present findings to management, along with actionable recommendations to permanently resolve or mitigate issues. Collaborate closely with IT teams and leadership to design and implement cost-effective, sustainable solutions for strategically significant challenges. Take an active role in the development and execution of these solutions where appropriate. Advocate for end users by prioritizing issues based on impact and severity, ensuring that resolutions align with the greatest overall benefit to the organization. Partner with management to establish and refine support procedures and guidelines, with a focus on enhancing service quality and operational efficiency. Requirements Qualifications: The role requires demonstrated experience in troubleshooting hardware, software, and network issues, or equivalent education and training. Prior customer service experience or training is highly advantageous. Strong interpersonal skills are essential. The individual must communicate with users in a respectful and effective manner, adapting their language to suit the user's technical proficiency whether technical or non-technical without sounding condescending. A minimum of three years in an IT support role within a corporate environment is required. Proven experience in resolving IT-related issues in a professional setting is essential. Skills: Demonstrates a proactive approach to learning and adapting to emerging technologies across multiple platforms Possesses excellent verbal and written communication skills for effective support via phone, in-person, and email Strong interpersonal skills with the ability to build positive working relationships Benefits: AVI offers: A family culture and atmosphere Competitive compensation Health, dental, vision, and life insurance for full-time team members 401(k) with generous company match Paid vacations and holidays Immense training and growth opportunities We conduct pre-employment drug testing. EOE