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Become An Infrastructure Analyst

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Working As An Infrastructure Analyst

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $58,920

    Average Salary

What Does An Infrastructure Analyst Do At Leidos

* The DCIP analyst will scan and review open source and intelligence reporting and recently published finished intelligence for possible threats to DCI.
* Any significant findings will be reviewed and possibly be used for producing a strategic warning product.
* The analyst will also be working on a large full-spectrum threat assessment that requires daily contact with experts throughout the Intelligence Community (IC).
* This position involves a variety of intelligence databases and the ability to evaluate and guide collection efforts worldwide.
* It also requires attending meetings with a variety of government agencies and briefing the summaries of written assessments.
* Analyst will work in a team setting and coordinate workload with team members

What Does An Infrastructure Analyst Do At Tailwind Associates

* Under the direction of the Manager, IT Enterprise Infrastructure Services, this individual provides support of hosted data center services.
* Responsibilities include but are not limited to providing support for all iSeries machines.
* Manage systems and storage dedicated to hosting of systems, data and related technologies within our corporate data center.
* This role will be a key contributor to the management and optimization of our overall data center service model.
* As a representative of the ITT Corporate Data Center Team you will collaborate with our business partners to interpret their needs and design/deliver solutions to meet the business unit's objectives

What Does An Infrastructure Analyst Do At Principal Financial Group

* The Business Intelligence Technology team supports the Business Intelligence infrastructure used across the company.
* We work closely with Business Unit's to ensure we are providing the capabilities and infrastructure needed to advance our Data Analytics and Data Management strategies.
* We currently support a wide portfolio of software (SAP Business Objects, SAS, SAS Visual Analytics, MicroStrategy, IBI WebFOCUS, OBIEE, Erwin, Informatica Master Data Management, Informatica Data Quality, etc.).
* We are also looking for someone with a development background to help the rest of our department with automation and orchestration tooling

What Does An Infrastructure Analyst Do At Viva USA Inc.

* Identifies, analyzes, selects and applies appropriate new information technology infrastructure components within a diverse environment as required to support strategic business plans and processes.
* Implements and integrates new information technology infrastructure using approved Information Technology (IT) processes.
* Serves as a technical resource for multi-functional project teams.
* Actively shares knowledge.
* Performs root cause analysis which includes detailed analysis to assist in the effective implementation and integration of Information Technology (IT) infrastructure in support and alignment of business processes.
* Works on systems/projects with relatively large number or interrelated processes and/or unclear relationships to other processes of moderate complexity.
* Manages elements of the current infrastructure to ensure high availability and optimal performance in an integrated environment.
* Makes complex changes to existing processes, with minimal supervision.
* This may include changes to highly complex or interrelated processes.
* Responsible for coordinating and communicating changes to multiple functional, business, and suppliers.
* Requires broad contacts with multiple functional and business partners on tactical issues and limited contact for planning issues.
* Expanded contact with suppliers on the management and monitoring of the Service Level Agreements for infrastructure services.
* Participates fully as an effective team member and is capable of performing any role on the team including team leader as required.
* May participate on multiple teams.
* Assumes some responsibility for own teaming ability as well as strengthening the ability of others.
* Participates on projects as a team member or facilitates/leads group meetings or teams in applying technology to meet specific business needs, works on more difficult tasks, provides work direction and is a backup for other project leaders.
* Establishes and implements project measurement techniques.
* Specific Position Requirements
* Duties

What Does An Infrastructure Analyst Do At Hawaii Medical Service Association

* Responsible for providing support on a broad range of client hardware and software products.
* Responsibilities include, but may not be limited to, the following:
* Analyzes production storage usage and recommends modifications as appropriate (storage).
* Assists with storage requirements definition and acquisition for projects (storage).
* Coordinates and implements storage requests, backup schedules, and file restoration activities (storage).
* Plans, schedules and coordinates implementation of storage and backup solutions (storage).
* Loads, configures and maintains servers, including assistance with server requirements definition and implementation for projects (server).
* Analyzes and troubleshoots server problems and issues (server).
* Plans, schedules and coordinates implementation of server upgrades, patches, and tools (server).
* Configures and installs desktop PCs, peripheral equipment, laptops and other mobile devices.
* Performs conversions from desktop to laptop.
* Coordinates port movement and network access issues.
* Documents procedures for performing configurations and conversions from desktop to laptop.
* Provides input regarding port availability, equipment locations, device installations and service during project planning and requirements phase for office moves/adds/ changes.
* Reviews plans for accuracy.
* Coordinates the deployment of new images, software/hardware upgrades and fixes.
* Makes suggestions for design of standard set of integrated products (standard image) by recommending hardware and software products to meet user requirements.
* Sets up accounts under the local domain and assists with Internet access.
* Assists external users with dial-up access problems.
* Coordinates and sets up access or service accounts such as Internet and Email.
* Is aware of service level agreement targets.
* Explains service procedures to users.
* Monitors service level agreements regarding desktops to ensure that requirements are met or exceeded.
* Escalates problems as required based on SLAs.
* Informs management as appropriate.
* Troubleshoots problems.
* Identifies severity of problem and escalates when necessary.
* Coordinates with users and other IT resources for problem resolution or works with vendor technical support to resolve client problems.
* Builds checklists and scripts.
* Determines if loaner PCs are needed.
* Updates users on trouble ticket status.
* Ensures follow up on problems with users.
* Plans, schedules and performs hardware and software repair and installations.
* Calls in and coordinates all repairs that deal with outside vendors.
* Documents problem status and resolution in tracking log.
* Alerts team members about recurring problems.
* Provides on-the-spot training to users.
* Evaluates events log and resolves problems as needed.
* Administers security procedures.
* Unlocks or sets passwords as needed.
* Reports security issues when appropriate.
* Assists users with desktop recovery issues.
* Participates in integration testing.
* May design and lead integration testing.
* Assists in video conferencing activities.
* Works with vendors with initial setups and learns procedures.
* Complies with fixed asset and disposal procedures.
* Performs system administration functions required for daily operations (server).
* May research and evaluate software/hardware products and industry trends to assist in project development.
* Participates in Technical Review Committee (TRC) to ensure enterprise-wide standardization.
* May define staff schedules and prioritizes work.
* Provides after business hours support, as needed.
* Mentors less experienced staff

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How To Become An Infrastructure Analyst

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Infrastructure Analyst jobs

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Infrastructure Analyst Career Paths

Infrastructure Analyst
Technical Consultant Project Manager Program Manager
Business Development Manager
9 Yearsyrs
Network Engineer Information Technology Manager Director Of Information
Chief Information Officer
11 Yearsyrs
Project Manager Program Manager General Manager
Chief Operating Officer
11 Yearsyrs
Information Technology Manager Director Of Information
Chief Technology Officer
11 Yearsyrs
Business Analyst Information Technology Consultant Senior System Administrator
Data Center Manager
9 Yearsyrs
Information Technology/Support Technician Systems Administrator Information Technology Manager
Director Of Information
10 Yearsyrs
Windows System Administrator Senior Systems Engineer Director Of Information
Director Of Information Technology Services
12 Yearsyrs
Information Technology Analyst Information Technology Manager Technical Services Manager
Director Of Technology And Services
11 Yearsyrs
Technician Support Tier Technical Support Specialist Network Administrator
Information Systems Manager
6 Yearsyrs
Information Technology/Support Technician Information Technology Technician Information Technology Manager
Information Technology Director
10 Yearsyrs
Windows System Administrator Senior System Administrator Information Technology Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Technical Support Specialist Systems Administrator
Information Technology Manager
8 Yearsyrs
Information Technology Analyst Business Analyst Information Technology Manager
Infrastructure Manager
10 Yearsyrs
Project Manager Consultant Senior Consultant
Product Manager
7 Yearsyrs
Information Technology Manager Information Technology Project Manager
Senior Information Technology Manager
10 Yearsyrs
Technical Consultant Senior Consultant Senior Project Manager
Senior Product Manager
9 Yearsyrs
Technical Support Specialist Network Administrator Systems Engineer
Senior Systems Engineer
8 Yearsyrs
Business Analyst Business Development Manager Solution Specialist
Solutions Manager
8 Yearsyrs
Technician Support Tier Information Systems Technician Information Technology Manager
Technical Services Manager
8 Yearsyrs
Network Engineer Network Administrator Director Of Information
Vice President Of Information Technology
12 Yearsyrs
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Infrastructure Analyst Demographics

Gender

  • Male

    79.9%
  • Female

    18.4%
  • Unknown

    1.7%

Ethnicity

  • White

    77.7%
  • Hispanic or Latino

    10.5%
  • Asian

    8.6%
  • Unknown

    2.4%
  • Black or African American

    0.8%
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Languages Spoken

  • Spanish

    53.4%
  • French

    8.0%
  • Vietnamese

    4.5%
  • Arabic

    4.5%
  • Cheyenne

    3.4%
  • German

    3.4%
  • Bulgarian

    2.3%
  • Russian

    2.3%
  • Carrier

    2.3%
  • Tagalog

    2.3%
  • Croatian

    2.3%
  • Portuguese

    2.3%
  • Swedish

    1.1%
  • Dutch

    1.1%
  • Korean

    1.1%
  • Bosnian

    1.1%
  • Norwegian

    1.1%
  • Armenian

    1.1%
  • Italian

    1.1%
  • Braille

    1.1%
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Infrastructure Analyst

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Infrastructure Analyst Education

Infrastructure Analyst

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Real Infrastructure Analyst Salaries

Job Title Company Location Start Date Salary
Software Infrastructure Analyst AQR Capital Management, LLC Greenwich, CT Apr 28, 2016 $130,000 -
$150,000
Infrastructure Strategy Analyst Facebook, Inc. Menlo Park, CA Aug 09, 2016 $129,642
Principal ERP Infrastructure Analyst Ciber, Inc. Allen, TX Jul 08, 2015 $124,900
Infrastructure Analyst Ancestry.Com Operations, Inc. Provo, UT Jan 09, 2016 $120,000
Industrial Control System (ICS) Infrastructure Analyst Atterro, Inc. Houston, TX Jan 12, 2016 $113,136
ERP Infrastructure Analyst Ciber, Inc. Dearborn, MI Oct 14, 2016 $104,062
ERP Infrastructure Analyst Ciber, Inc. Dearborn, MI Oct 14, 2015 $101,088
ERP Infrastructure Analyst Ciber, Inc. Dearborn, MI Oct 14, 2016 $101,088
Middleware Infrastructure Analyst Barclays Bank Delaware Wilmington, DE Mar 09, 2016 $100,000 -
$138,000
ERP Infrastructure Analyst Ciber, Inc. Lowell, MA Sep 15, 2015 $100,000
Infrastructure Analyst Phoenix Infrastructure Group, LLC Washington, DC Sep 27, 2016 $99,779
Infrastructure Analysts Phoenix Infrastructure Group, LLC Washington, DC Sep 27, 2016 $99,779
Infrastructure Analyst JNIT Technologies Bloomington, IL Dec 31, 2015 $70,000
Infrastructure Analyst JNIT Technologies Bloomington, IL Mar 16, 2016 $70,000
Infrastructure Analyst UST Global Inc. Southborough, MA Feb 16, 2016 $69,618
Infrastructure Analyst UST Global Inc. Southborough, MA Jul 04, 2016 $69,618
Infrastructure Analyst UST Global Inc. Southborough, MA Sep 05, 2016 $69,618
Infrastructure Analyst UST Global Inc. Riverwoods, IL Jul 11, 2016 $62,000
Infrastructure Analyst (Network) UST Global Inc. Riverwoods, IL Nov 15, 2016 $62,000
Infrastructure Analyst UST Global Inc. Fairfield, CT Jul 20, 2015 $62,000
Infrastructure Analyst UST Global Inc. Sunrise, FL Oct 14, 2015 $61,500
Infrastructure Analyst UST Global Inc. Aliso Viejo, CA Oct 25, 2016 $61,000
Infrastructure Analyst UST Global Inc. Pleasanton, CA Sep 10, 2015 $61,000
Infrastructure Analyst UST Global Inc. West Des Moines, IA Dec 29, 2016 $60,195
Infrastructure Analyst UST Global Inc. Schenectady, NY Jul 30, 2015 $60,000

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Top Skills for An Infrastructure Analyst

DesktopSupportComputerHardwareLaptopComputersPCWindowsXPNetworkPrintersRemoteDesktopActiveDirectoryCustomerServiceTroubleshootSetupTechnicalSupportBackupAssetManagementSccmDataMigrationVPNOSEndUserLotusNotes

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Top Infrastructure Analyst Skills

  1. Desktop Support
  2. Computer Hardware
  3. Laptop Computers
You can check out examples of real life uses of top skills on resumes here:
  • Performed technical desktop support on Windows NT and 2000 to various departments within the organization.
  • Assembled and installed parts, testing and operational checks and interconnection of computer hardware systems and peripheral equipment.
  • Replace and upgrade hard drives on laptop computers when necessary.
  • Retained client's old pc for one week before emailing the client to gain permission to wipe the old device.
  • Supported the following technologies: Microsoft Windows XP/Windows 7 operating systems, Microsoft Office 2003/2007/2010 products, and MS Outlook 2003/2010.

Top Infrastructure Analyst Employers