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Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.Education
Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.
Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.
To keep up with changes in technology, many computer support specialists continue their education throughout their careers.Certification
Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.Advancement
Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.Important Qualities
Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.
Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.
Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.
Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.
Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.
|Job Title||Company||Location||Start Date||Salary|
|Software Infrastructure Analyst||AQR Capital Management, LLC||Greenwich, CT||Apr 28, 2016||$130,000 -
|Infrastructure Strategy Analyst||Facebook, Inc.||Menlo Park, CA||Aug 09, 2016||$129,642|
|Principal ERP Infrastructure Analyst||Ciber, Inc.||Allen, TX||Jul 08, 2015||$124,900|
|Infrastructure Analyst||Ancestry.Com Operations, Inc.||Provo, UT||Jan 09, 2016||$120,000|
|Industrial Control System (ICS) Infrastructure Analyst||Atterro, Inc.||Houston, TX||Jan 12, 2016||$113,136|
|ERP Infrastructure Analyst||Ciber, Inc.||Dearborn, MI||Oct 14, 2016||$104,062|
|ERP Infrastructure Analyst||Ciber, Inc.||Dearborn, MI||Oct 14, 2015||$101,088|
|ERP Infrastructure Analyst||Ciber, Inc.||Dearborn, MI||Oct 14, 2016||$101,088|
|Middleware Infrastructure Analyst||Barclays Bank Delaware||Wilmington, DE||Mar 09, 2016||$100,000 -
|ERP Infrastructure Analyst||Ciber, Inc.||Lowell, MA||Sep 15, 2015||$100,000|
|Infrastructure Analyst||Phoenix Infrastructure Group, LLC||Washington, DC||Sep 27, 2016||$99,779|
|Infrastructure Analysts||Phoenix Infrastructure Group, LLC||Washington, DC||Sep 27, 2016||$99,779|
|Infrastructure Analyst||JNIT Technologies||Bloomington, IL||Mar 16, 2016||$70,000|
|Infrastructure Analyst||JNIT Technologies||Bloomington, IL||Dec 31, 2015||$70,000|
|Infrastructure Analyst||UST Global Inc.||Southborough, MA||Feb 16, 2016||$69,618|
|Infrastructure Analyst||UST Global Inc.||Southborough, MA||Sep 05, 2016||$69,618|
|Infrastructure Analyst||UST Global Inc.||Southborough, MA||Jul 04, 2016||$69,618|
|Infrastructure Analyst||UST Global Inc.||Riverwoods, IL||Jul 11, 2016||$62,000|
|Infrastructure Analyst (Network)||UST Global Inc.||Riverwoods, IL||Nov 15, 2016||$62,000|
|Infrastructure Analyst||UST Global Inc.||Fairfield, CT||Jul 20, 2015||$62,000|
|Infrastructure Analyst||UST Global Inc.||Sunrise, FL||Oct 14, 2015||$61,500|
|Infrastructure Analyst||UST Global Inc.||Aliso Viejo, CA||Oct 25, 2016||$61,000|
|Infrastructure Analyst||UST Global Inc.||Pleasanton, CA||Sep 10, 2015||$61,000|
|Infrastructure Analyst||UST Global Inc.||West Des Moines, IA||Dec 29, 2016||$60,195|
|ERP Infrastructure Analyst||Ciber, Inc.||Chicago, IL||Sep 09, 2015||$60,000|
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