Infrastructure analyst job description
Updated March 14, 2024
7 min read
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Example infrastructure analyst requirements on a job description
Infrastructure analyst requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in infrastructure analyst job postings.
Sample infrastructure analyst requirements
- Strong knowledge of network infrastructure
- Experience with cloud computing technologies
- Proficiency in scripting languages such as Python or PowerShell
- Ability to troubleshoot and resolve hardware and software issues
- Experience with virtualization technologies such as VMWare or Hyper-V
Sample required infrastructure analyst soft skills
- Strong analytical and problem-solving skills
- Excellent communication and collaboration skills
- Ability to work independently and within a team environment
- Flexibility and adaptability to changing priorities and deadlines
- Passion for staying up to date with the latest technology trends and advancements in the field
Infrastructure analyst job description example 1
Long View Nursing Home infrastructure analyst job description
Long View. A career that helps you get more out of life.
A Long View career helps you get more out of life. We don't just say it, we prove it. Every day. We're proud of our reputation as one of North America's most dynamic IT providers - and we're even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you'll see how our company's core pillars - Integrity, Competence, Value, and Fun - resonate through the workplace. And in a recent survey, 90% of Long View team members rated Long View as a good or great place to work!
Are you passionate about people and working for a company that values FUN and offers an environment where you can flourish?
We are looking for an upbeat and proactive Deskside consultant for a client site in Houston, TX! In this role, you will contribute to the business in a number of ways including working with end-users ranging from entry-level to C-level executives with queries related to the supported software, hardware and computing platforms in a professional and courteous manner.
A Day in the Life:Assist all customers with their questions about any of our supported software and computing platforms Act as the single point of contact for all IT issues that are presented to the Service Desk via phone call, voicemail, email, self-service, and/or chat regarding hardware, software and networking Monitor the performance of the company's desktop infrastructure and device plans for improved efficiency Troubleshoot and diagnose problems and resolve Tier 1 incidents, per the client and/or LVS service catalog.Escalate Tier 2 incidents according to client specifications Install applications and computer peripherals Conduct remote troubleshooting Track and escalate outages
What You Bring: 7+ years of related IT experience Knowledge of server operations, infrastructure, web interfaces, and remote access tools Experience supporting Microsoft environments in a service desk or deskside support role Experience with the following: Microsoft Office 2010 / 2013 / O365 Windows/Linux/Mac OS environments Remote support PC / printer hardware / VPN / Citrix Active Directory Supporting mobile devices ITIL Incident Management understanding Ability to diagnose, research and solve technical and data issues independently Ability to work with ServiceNOWKnowledge of network security practices and anti-virus programs Excellent problem-solving and multitasking skills
What Makes You Extra Awesome:Post-secondary educationA+ certification
Want to learn more about our culture and life at Long View? Check us out on LinkedIn, Twitter and Instagram!
Long View's mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.
Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know.
A Long View career helps you get more out of life. We don't just say it, we prove it. Every day. We're proud of our reputation as one of North America's most dynamic IT providers - and we're even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you'll see how our company's core pillars - Integrity, Competence, Value, and Fun - resonate through the workplace. And in a recent survey, 90% of Long View team members rated Long View as a good or great place to work!
Are you passionate about people and working for a company that values FUN and offers an environment where you can flourish?
We are looking for an upbeat and proactive Deskside consultant for a client site in Houston, TX! In this role, you will contribute to the business in a number of ways including working with end-users ranging from entry-level to C-level executives with queries related to the supported software, hardware and computing platforms in a professional and courteous manner.
A Day in the Life:Assist all customers with their questions about any of our supported software and computing platforms Act as the single point of contact for all IT issues that are presented to the Service Desk via phone call, voicemail, email, self-service, and/or chat regarding hardware, software and networking Monitor the performance of the company's desktop infrastructure and device plans for improved efficiency Troubleshoot and diagnose problems and resolve Tier 1 incidents, per the client and/or LVS service catalog.Escalate Tier 2 incidents according to client specifications Install applications and computer peripherals Conduct remote troubleshooting Track and escalate outages
What You Bring: 7+ years of related IT experience Knowledge of server operations, infrastructure, web interfaces, and remote access tools Experience supporting Microsoft environments in a service desk or deskside support role Experience with the following: Microsoft Office 2010 / 2013 / O365 Windows/Linux/Mac OS environments Remote support PC / printer hardware / VPN / Citrix Active Directory Supporting mobile devices ITIL Incident Management understanding Ability to diagnose, research and solve technical and data issues independently Ability to work with ServiceNOWKnowledge of network security practices and anti-virus programs Excellent problem-solving and multitasking skills
What Makes You Extra Awesome:Post-secondary educationA+ certification
Want to learn more about our culture and life at Long View? Check us out on LinkedIn, Twitter and Instagram!
Long View's mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.
Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know.
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Infrastructure analyst job description example 2
Tanisha Systems infrastructure analyst job description
JobDiva # 22-72443
Deskside Support (MAC+ PC)
Location: San Francisco, CA / New York, NY / Lehi, UT / San Jose, CA / Seattle, WA / Austin, TX Onsite from Day 1
The Deskside Support Engineer ensures that client employees remain productive by providing on-site support for hardware, software, applications, installations and mobile devices while ensuring a positive employee experience. They will act as the "face of IT for the client and offer a personalized experience to the client end-user.
They can build upon a positive culture at the client location and are well versed and educated advocates of improving the end-user's IT support experience.
To build a quality end-user experience, the DSE-Lead partners with client management and their vendors daily.
The DSE-Lead will manage the team's day today operations, mentoring the team, planning the staffing, liaising with SDM, coordinating with client stakeholders and other peer groups, perform reporting & monitoring activities.
Primary responsibilities:
End-user facing expertise in providing support for hardware and software issues within end-user computer systems (MAC 70% and PC 30%) to include desktops, laptops, printers and mobile apps
Advanced knowledge and training in configuration, installation and troubleshooting desktops (MAC and PC), laptops, printers and mobile applications
Responds to end-user product related questions for all supported hardware, software and applications
Understands and maintains/outperforms service levels established
Analyzes problems to identify problem area(s) and provide corrective action, recommending solutions to client application and account related issues
Understands working on ServiceNow ticketing tool.
Managing the team efficiently and act as a role model for the team.
Act as the technical liaison with various client stakeholders and internal stakeholders.
Additional Knowledge & Skills:
Maintain all necessary certifications to perform required responsibilities in support of specific computer networks, hardware, software and applications being supported
A+ and Network+ Preferred at minimum
Basic knowledge of networking, Airwatch, SCCM and Cisco routers and switches
The ability to multi-task and handle ever changing priorities
Willingness to learn new skills and work outside of your comfort zone with the end-user community
Ability to manage individual tasks that may require cross departmental communication and collaboration
Deskside Support (MAC+ PC)
Location: San Francisco, CA / New York, NY / Lehi, UT / San Jose, CA / Seattle, WA / Austin, TX Onsite from Day 1
The Deskside Support Engineer ensures that client employees remain productive by providing on-site support for hardware, software, applications, installations and mobile devices while ensuring a positive employee experience. They will act as the "face of IT for the client and offer a personalized experience to the client end-user.
They can build upon a positive culture at the client location and are well versed and educated advocates of improving the end-user's IT support experience.
To build a quality end-user experience, the DSE-Lead partners with client management and their vendors daily.
The DSE-Lead will manage the team's day today operations, mentoring the team, planning the staffing, liaising with SDM, coordinating with client stakeholders and other peer groups, perform reporting & monitoring activities.
Primary responsibilities:
End-user facing expertise in providing support for hardware and software issues within end-user computer systems (MAC 70% and PC 30%) to include desktops, laptops, printers and mobile apps
Advanced knowledge and training in configuration, installation and troubleshooting desktops (MAC and PC), laptops, printers and mobile applications
Responds to end-user product related questions for all supported hardware, software and applications
Understands and maintains/outperforms service levels established
Analyzes problems to identify problem area(s) and provide corrective action, recommending solutions to client application and account related issues
Understands working on ServiceNow ticketing tool.
Managing the team efficiently and act as a role model for the team.
Act as the technical liaison with various client stakeholders and internal stakeholders.
Additional Knowledge & Skills:
Maintain all necessary certifications to perform required responsibilities in support of specific computer networks, hardware, software and applications being supported
A+ and Network+ Preferred at minimum
Basic knowledge of networking, Airwatch, SCCM and Cisco routers and switches
The ability to multi-task and handle ever changing priorities
Willingness to learn new skills and work outside of your comfort zone with the end-user community
Ability to manage individual tasks that may require cross departmental communication and collaboration
Dealing with hard-to-fill positions? Let us help.
Infrastructure analyst job description example 3
Aerotek infrastructure analyst job description
**Overview:**
**Why Aston Carter?**
Aston Carter is a part of Allegis Group, the **\#1 Staffing Agency in the United States** . We are a privately held organization with 250+ offices nationwide, and work with 95% of the Fortune 500 companies.
**Working at Aston Carter and why you will love it.. .**
We are a team of driven people who push ourselves and those around us to develop personally and professionally. At Aston Carter, you can expect a **dynamic and competitive work environment.** To ensure your success, you will take part in a **comprehensive training program,** surrounded by a positive and **supportive culture** that encourages everyone to help **develop themselves and others** .
**Job Summary:** The Contractor Care Representative will manage the contractor experience by providing world-class customer service from offer through re-deployment. The Contractor Care Representative is responsible for ensuring our contract employees receive superior support in relation to all job-related questions, concerns or issues. The CCR will work with all appropriate Aston Carter support groups to address contractor questions and requests. Such support groups include, but are not limited to: FSG, HR, etc.
**Note: The essential functions of a CCR are restricted to the items below. The CCR must not perform recruiter functions including, but not limited to: Managing and providing performance feedback to contract employees; managing changes on current assignments (including terminations); contract employee pay increases, HR issues and conversations; redeployment of contract employees. These tasks must be referred directly to and performed by a recruiter.**
**Essential Functions:**
+ Establish regular contractor service touchpoints: 1st day, 1st week, and every 30 days after. Touchpoints should be focused on seeking feedback from contractor on satisfaction of the assignment and applicability of job match.
+ Act as the main point of contact for contractor issues and concerns at select accounts and serve as the liaison between the contractor and RPL's practice.
+ Maintain thorough documentation on contract employees in applicant tracking system (Connected)
+ Refer contractors for any future rehire opportunities to the aligned recruiter with applicable job requirement/opening.
+ Generate referrals
**Minimum Education/Experience/Abilities/Skills:**
+ Associates degree or two years of applicable experience in customer service
+ 2+ years professional experience
+ Customer service
+ Business acumen
+ Computer skills / MS Office suite
**Why Aston Carter?**
Aston Carter is a part of Allegis Group, the **\#1 Staffing Agency in the United States** . We are a privately held organization with 250+ offices nationwide, and work with 95% of the Fortune 500 companies.
**Working at Aston Carter and why you will love it.. .**
We are a team of driven people who push ourselves and those around us to develop personally and professionally. At Aston Carter, you can expect a **dynamic and competitive work environment.** To ensure your success, you will take part in a **comprehensive training program,** surrounded by a positive and **supportive culture** that encourages everyone to help **develop themselves and others** .
**Job Summary:** The Contractor Care Representative will manage the contractor experience by providing world-class customer service from offer through re-deployment. The Contractor Care Representative is responsible for ensuring our contract employees receive superior support in relation to all job-related questions, concerns or issues. The CCR will work with all appropriate Aston Carter support groups to address contractor questions and requests. Such support groups include, but are not limited to: FSG, HR, etc.
**Note: The essential functions of a CCR are restricted to the items below. The CCR must not perform recruiter functions including, but not limited to: Managing and providing performance feedback to contract employees; managing changes on current assignments (including terminations); contract employee pay increases, HR issues and conversations; redeployment of contract employees. These tasks must be referred directly to and performed by a recruiter.**
**Essential Functions:**
+ Establish regular contractor service touchpoints: 1st day, 1st week, and every 30 days after. Touchpoints should be focused on seeking feedback from contractor on satisfaction of the assignment and applicability of job match.
+ Act as the main point of contact for contractor issues and concerns at select accounts and serve as the liaison between the contractor and RPL's practice.
+ Maintain thorough documentation on contract employees in applicant tracking system (Connected)
+ Refer contractors for any future rehire opportunities to the aligned recruiter with applicable job requirement/opening.
+ Generate referrals
**Minimum Education/Experience/Abilities/Skills:**
+ Associates degree or two years of applicable experience in customer service
+ 2+ years professional experience
+ Customer service
+ Business acumen
+ Computer skills / MS Office suite
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Updated March 14, 2024
Updated March 14, 2024