What does an infrastructure analyst do?
An infrastructure analyst utilizes their computer systems expertise to identify issues and determine immediate corrective measures over a company's private network. Their responsibilities revolve around performing research and analysis to identify vulnerabilities or areas needing improvements, monitoring the company's network, coordinating with different departments to gather data, responding to complaints and issues, troubleshooting, and implementing solutions in the system. Furthermore, as an infrastructure analyst, it is essential to produce progress reports and presentations, all while adhering to the company's policies and regulations.
Infrastructure analyst responsibilities
Here are examples of responsibilities from real infrastructure analyst resumes:
- Develop UNIX shell scripts to automate the monitoring and administration process.
- Manage customer's trouble tickets through VMWARE ticketing system for resolving issues.
- Manage the virtualization of physical servers in initial efforts to reduce data center footprint.
- Conduct OS builds and manage day to day activities according to business requirements, for new application setups and configurations.
- Design and manage Linux environment.
- Manage LAN infrastructure configuring and maintaining all network hardware devices.
- Provide PC, LAN, printer, and laptop hardware support, repairs, upgrades, installations, and virus removal.
- Provide support in monitoring the ETL batch jobs.
- Assist setup Jenkins integration with TeamForge for CI/CD.
- Used a custom Java migration tool for the migrations.
- Back up user's files to the server using USMT.
- Operate the most sophisticate electrical and HVAC systems in the world.
- Guide staff on maintenance of HVAC chillers and individual fan units.
- Support, maintain, and troubleshot complex Client/Server hardware and software problems, including Citrix.
- Perform SCCM and upload software to a virtual computer and push it out then do QC.
Infrastructure analyst skills and personality traits
We calculated that 10% of Infrastructure Analysts are proficient in Customer Service, Troubleshoot, and Azure. They’re also known for soft skills such as Customer-service skills, Listening skills, and Problem-solving skills.
We break down the percentage of Infrastructure Analysts that have these skills listed on their resume here:
- Customer Service, 10%
Earned solid reputation for resolving complex issues and providing exceptional customer service after installing computers to customer's office.
- Troubleshoot, 8%
Assembled/configured laptop and desktop computers, maintained network hardware, software, troubleshoot common computer/printer problems.
- Azure, 6%
Azure Queues to receive the Inventory messages in the design communication layer.
- PC, 6%
Documented information regarding PC network connections.
- Desktop Support, 5%
Collaborated with Desktop Support to establish and monitor metrics on service delivery and customer satisfaction.
- Deskside Support, 4%
Delivered comprehensive deskside support for end users and provided software recommendations to enhance client productivity and generate revenues for IBM Corporation.
Most infrastructure analysts use their skills in "customer service," "troubleshoot," and "azure" to do their jobs. You can find more detail on essential infrastructure analyst responsibilities here:
Customer-service skills. The most essential soft skill for an infrastructure analyst to carry out their responsibilities is customer-service skills. This skill is important for the role because "computer support specialists must be patient and sympathetic." Additionally, an infrastructure analyst resume shows how their duties depend on customer-service skills: "reviewed resolution practices and actively planned for optimal coordination between regional and global teams to provide high level customer support"
Listening skills. Many infrastructure analyst duties rely on listening skills. "support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.," so an infrastructure analyst will need this skill often in their role. This resume example is just one of many ways infrastructure analyst responsibilities rely on listening skills: "listened attentively to caller's needs to ensure a positive customer service experience. "
Problem-solving skills. This is an important skill for infrastructure analysts to perform their duties. For an example of how infrastructure analyst responsibilities depend on this skill, consider that "support workers must identify both simple and complex computer problems, analyze them, and solve them." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of an infrastructure analyst: "escalate unresolved tickets in cam ticketing software and provide follow up customer support. ".
Speaking skills. A big part of what infrastructure analysts do relies on "speaking skills." You can see how essential it is to infrastructure analyst responsibilities because "support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." Here's an example of how this skill is used from a resume that represents typical infrastructure analyst tasks: "created training materials and presented classes to employees in customer support and network operations teams. "
Writing skills. A commonly-found skill in infrastructure analyst job descriptions, "writing skills" is essential to what infrastructure analysts do. Infrastructure analyst responsibilities rely on this skill because "strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions." You can also see how infrastructure analyst duties rely on writing skills in this resume example: "experienced in using ticketing systems and writing technical support reports and documentation. "
The three companies that hire the most infrastructure analysts are:
- Highmark39 infrastructure analysts jobs
- CACI International11 infrastructure analysts jobs
- Costco Wholesale11 infrastructure analysts jobs
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Compare different infrastructure analysts
Infrastructure analyst vs. Desktop engineer
A desktop engineer is responsible for monitoring the efficiency and performance of computer systems across the organization to deliver high-performance on business operations and client specifications. Desktop engineers resolve computer desktop issues, including navigation and security complications that create delays in the operational process. They conduct regular maintenance with the computer systems, upgrade network infrastructure, and perform configuration to ensure smooth functionality and resolutions. A desktop engineer should have excellent knowledge of the technology industry, recommending system solutions to avoid the reoccurrence of network issues and glitches.
These skill sets are where the common ground ends though. The responsibilities of an infrastructure analyst are more likely to require skills like "deskside support," "laptop computers," "lan," and "san." On the other hand, a job as a desktop engineer requires skills like "powershell," "mac," "microsoft windows," and "vdi." As you can see, what employees do in each career varies considerably.
Desktop engineers earn the highest salaries when working in the finance industry, with an average yearly salary of $105,574. On the other hand, infrastructure analysts are paid more in the finance industry with an average salary of $86,316.On average, desktop engineers reach similar levels of education than infrastructure analysts. Desktop engineers are 1.2% less likely to earn a Master's Degree and 0.3% less likely to graduate with a Doctoral Degree.Infrastructure analyst vs. Desktop support technician
A desktop support technician is responsible for troubleshooting defective computer systems, affecting its performance and efficiency. Desktop support technicians must be highly familiar with the technology systems and programming codes to navigate system applications and locate the discrepancy of the system. They keep documentation of the ticket issue and the resolution for reference and quality improvement. A desktop support technician also configures and updates computer systems and networks for better optimization, as well as conducting regular inspections and monitoring the efficiency of installed programs and patches.
Each career also uses different skills, according to real infrastructure analyst resumes. While infrastructure analyst responsibilities can utilize skills like "azure," "pc," "deskside support," and "lan," desktop support technicians use skills like "mac," "pcs," "technical problems," and "strong customer service."
On average, desktop support technicians earn a lower salary than infrastructure analysts. Some industries support higher salaries in each profession. Interestingly enough, desktop support technicians earn the most pay in the finance industry with an average salary of $49,591. Whereas infrastructure analysts have higher pay in the finance industry, with an average salary of $86,316.Average education levels between the two professions vary. Desktop support technicians tend to reach similar levels of education than infrastructure analysts. In fact, they're 3.2% less likely to graduate with a Master's Degree and 0.3% less likely to earn a Doctoral Degree.What technology do you think will become more important and prevalent for infrastructure analysts in the next 3-5 years?
Babak Beheshti Ph.D.
Dean, Professor, New York Institute of Technology
-We will be witnessing a more widespread commercial deployment of 5G in 2020. With the implementation of the Standalone 5G devices based on the 3gpp release 16, we should be seeing the more robust mobile broadband deployment of 5G, wider availability of 5G smartphones, and a push towards an all 5G Network in select urban areas around the world.
-Significant growth in AI-based technologies, from face recognition and voice recognition to business intelligence and market predictions. As machines and deep learning algorithms get integrated into many applications, many industries will undergo substantial changes. AI systems will continue to interact with our phones; cars will interpret and analyze their surroundings and intelligently drive themselves. Online vendors will monitor our browsing habits, and Google decides what kind of search results to give us, based on who it thinks we are.
Infrastructure analyst vs. Desktop support consultant
The duties of a desk support consultant vary on their line of work or industry of employment. Most of their responsibilities are likely to revolve around reaching out to clients through calls and correspondence, answering inquiries, troubleshooting, and providing corrective measures, all to attain customer satisfaction. Moreover, a desk support consultant may devise strategies to better communicate with clients, produce progress reports, and maintain accurate records of all transactions. Furthermore, it is essential to adhere to all policies and regulations at all times.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, an infrastructure analyst is likely to be skilled in "azure," "deskside support," "lan," and "asset management," while a typical desktop support consultant is skilled in "mac," "technical problems," "android," and "remedy."
Desktop support consultants earn the best pay in the finance industry, where they command an average salary of $51,314. Infrastructure analysts earn the highest pay from the finance industry, with an average salary of $86,316.desktop support consultants typically earn similar educational levels compared to infrastructure analysts. Specifically, they're 0.1% more likely to graduate with a Master's Degree, and 0.1% more likely to earn a Doctoral Degree.Infrastructure analyst vs. Network support technician
A network support technician specializes in optimizing a company's information technology (IT) networks for a smooth and efficient workflow. Their responsibilities revolve around addressing issues and concerns, troubleshooting, installing systems, executing upgrades, conducting diagnostic tests, and performing corrective measures as needed. They must also coordinate with staff in developing new IT systems, evaluate existing networks for areas needing improvement, and develop protocols while adhering to the company's policies and regulations. Furthermore, as a network support technician, it is essential to maintain regular network maintenance checks to ensure the security and safety of company data.
Types of infrastructure analyst
Updated January 8, 2025
