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Infrastructure engineer jobs in Ankeny, IA - 148 jobs

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  • Information Technology Support Engineer

    Teceze

    Infrastructure engineer job in Marshalltown, IA

    Job Description: IT Support Engineer Contract: 3 Years Roles and Responsibilities: Detailed Primary Description of project/Requirement Description Installing, configuring, and maintaining desktop computers, peripheral equipment, and software/applications within established standards and guidelines. Working with OEM vendors for replacing spares, hardware repairs & troubleshooting Inventory management Imaging of Laptops & Desktops Printer Management Assistance in fixing issues for Conference room and working with Vendor for room setup Hardware/software troubleshooting and resolution Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers. Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies Network & Sharing printer installation Knowledge of Office 365 support Coverage/compliance software installation and troubleshooting Good communication skill Good Knowledge of DHCP, DNS. Maintain IT inventory, coordinate vendor support, and assist with procurement Support Mac devices Strictly adhere to defined Service Level Agreements (SLA's) Support recurring meetings, events, and after-hours activities as required Documenting incidents, problems, and resolutions for future reference and for the knowledge base Profiles focused primarily on service desk or remote assistance are not suitable for this engagement. Good to have skills L1 level network troubleshooting and resolution for LAN Connectivity Hands & feet support to Backend team for Network/Server/application issue Working with vendor support contacts to resolve technical issues Labelling Racks & devices Server mounting/movement Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.
    $55k-79k yearly est. 4d ago
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  • Windows Systems Admin

    Demo 4.4company rating

    Infrastructure engineer job in Des Moines, IA

    Job Description Seeking Systems admin with azure proficiency. Windows , RDS, shell scripting , Required Skills windows engineering background azure , Desired Skills NODE, Cypress, Agile Onboarding is a Software as a Service (Saas) tool, which provides Applicant Tracking, Onboarding and HR services to its clients. We are exploding with growth, and having fun along the way. Our Core Values are: 1. Service: Customer Satisfaction is our #1 priority. It comes before profit and before fun. 2. Ownership: Take extreme ownership of your assigned areas, see things through to the end. 3. Fun: Make Jokes! Laugh in the face of chaos. Keep a sense of humor. 4. Modern: Pushing the edges of innovation It's important for us to hire people who are willing to go above and beyond. If you like to work a set schedule, of 40 hours a week, and forget about work when you leave, this Company is not for you. It's in our culture to work, when needed, and be available for our customers. Because we are a small company, we need every team member to take ownership of results. Although there are some added stresses with working in a fast-paced, small team, there are also some perks! Here are a few of the perks you can enjoy, in exchange for your hard work: Flexible PTO time - take time when you need it, as long as results are being done. Annual conference - fun trip every year to recap the year, and go over goals for the next year. This is always held in a vacation-destination place! Long term incentive - as our tool grows, our leadership team will provide bonus-incentive to our Team Members. As we grow, you will grow - technically and financially. Privacy - our company will not ask about your vaccine status, or any other health statuses. We provide medical insurance for our people, and believe that medical privacy is important.
    $69k-91k yearly est. 14d ago
  • Global Infrastructure Engineer

    Meta 4.8company rating

    Infrastructure engineer job in Des Moines, IA

    The Site Operations team is responsible for the delivery of data center compute and storage at Meta, enabling our family of apps and services to support a growing global community. We are seeking a forward-thinking individual skilled across multiple disciplines to lead global initiatives on this team. The mission of this role is to identify and tackle the biggest technical and operational challenges and opportunities before SiteOps. The Infrastructure Engineer is expected to personally advance our highest impact initiatives, and to work with others to closure through the right working groups and delegates. The scope of the role is Infra-wide; the DC Infra Engineer is expected to work with the data center teams, Core Systems, CEA, PE, and hardware engineering to architect and implement adaptable solutions that transform our infrastructure in dimensions including performance, efficiency, quality, and resiliency. Areas of emphasis include next gen platforms, tools, and technologies; the interplay between our platforms and data centers; and the underlying architecture of our infrastructure including physical vs logical layer trade-offs. **Required Skills:** Global Infrastructure Engineer Responsibilities: 1. Represent Site Operations in leading work to define and architect new solutions on global initiatives, working with stakeholders across Infra Data Centers & Infrastructure teams 2. Assemble and lead teams to address complex engineering challenges, requiring technical expertise as well as a broad understanding of Meta's overall infrastructure 3. Address issues that can be ambiguous and global in nature, requiring leadership and collaboration across time zones, teams, and technical domains 4. Act as key SME and mentor in the design, operation, and troubleshooting of tools, technologies, and processes utilized within Site Operations 5. Understand and assess risks and challenges associated with emerging new hardware, data center and software technologies, and define & implement effective mitigations for these 6. Employ a holistic understanding of the full infrastructure stack to lead solutions that appropriately balance physical and logical layer 7. Act as a global communication and advisory point of contact for the design, implementation and delivery of projects that affect our global data center and server fleet and facilitate resolution of issues drawing on local expertise and global support partners 8. Leverage data-driven methodologies to understand a problem at the onset, define a plan, and measure progress throughout a project 9. Provide data supplied narratives and ensure a focus on continuous improvement 10. Build and support, trusted, cross-functional connections with teams across the globe and serve as an advocate for the Site Operations Team with key stakeholders, influencing policies and procedures to improve global data center operations 11. Approximately 20% - 30% travel **Minimum Qualifications:** Minimum Qualifications: 12. Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience 13. Knowledge of the full stack of infrastructure, with experience building or operating logical infrastructure on top of a complex, distributed physical infrastructure 14. Proven communication skills and experience working in a highly distributed environment, across teams/department boundaries 15. 10+ years of technical experience, in a large-scale data center or IT Infrastructure environment, or equivalent experience building platforms and systems for large scale compute 16. Experience building globally scalable solutions and translating global strategic initiatives into local executable projects 17. Knowledge of the interdependencies of data center functions and technologies including electrical, cooling, structured cabling, security, network, server and storage systems 18. Experience building, operating, and scaling with Linux or Unix Operating systems 19. Experience communicating the results of analysis and insights to cross functional teams and influencing the strategy of these teams 20. Experience with Data Center Design and Expansion **Preferred Qualifications:** Preferred Qualifications: 21. Extensive knowledge of storage and AI/ML related services and the hardware that supports them 22. Coding or scripting experience such as Bash, PHP, Python, SQL, or Perl 23. Experience in providing technical guidance to external vendors and partners. Knowledge and experience with virtualization, containerization, distributed systems, fault tolerance, and incident management 24. Experience with high level data center design, operations, basic electrical/mechanical infrastructure, and scaling physical infrastructure **Public Compensation:** $208,000/year to $289,000/year + bonus + equity + benefits **Industry:** Internet **Equal Opportunity:** Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment. Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@meta.com.
    $208k-289k yearly 60d+ ago
  • Windows Administrator

    Msysinc

    Infrastructure engineer job in Des Moines, IA

    Interview Type: Skype The technical team is in the process of upgrading to new Microsoft 2012R2 servers and as part that effort we are upgrading to Red Hat JBoss Enterprise Application Platform (EAP 6.4.X), Red Hat JBoss Web Server (JBWS 3.3), JBoss ESB (ESB 4.6) and installing a new instance of the JBoss Operations Network (JON 3.3). Objective The objective of this requisition is to procure the services of a Network and System Consultant who can work with OR-Kids technical staff to review and finalize the new system infrastructure. The Consultant will provide technical direction for infrastructure architecture and configuration tasks including review of the future state architecture for correctness and adherence to the design concepts ensuring a successful migration to the new infrastructure. The Consultant should be proficient in use and development of JBoss systems in a Microsoft Windows environment. This work requires a high degree of system specific knowledge and a background in the technologies being incorporated into new architecture. • Stable system configuration • Increased consistency and value of applications • Increased confidence in the products delivered • Increased quality of individual deliverables, products and services provided • Reduced project risks • Reduced implementation costs • Improved user acceptance • Improved benefit realization • Reduced operation and maintenance costs • Increased system security Qualifications Scope The scope of this effort includes services necessary to provide expertise and support for the final system integration phase before release and tuning of the system during the initial release phase. This contract will focus on production systems. Other systems such as integration, QA, UAT and performance will only be reviewed where applicable to the final production system. This Contract is expected to be an onsite engagement. The first phase of the engagement is a detailed System Assessment of the target system, the second will be a tuning engagement to support the OR-Kids staff as the system is being released. This engagement is intended to: 1. Verify installation of EAP, EWS and ESB servers in the production environments. 2. Provide recommendations for system tuning and best practices for the continued support and maintenance of the infrastructure. 3. Work with operations team throughout the engagement, as the end goal is the O will have a full understanding of all system components at the end of the engagement. 4. Provide support in the project release phase of the online application. Recommended modifications to the application will be documented but not implemented as part of this project unless necessary for basic functioning of the system in the new environment. Required Skills 8 years Windows Administration Experience installing Java, VMWare, Java Virtual Machine (JVM) knowledge of JBOSS Additional Information All your information will be kept confidential according to EEO guidelines.
    $62k-85k yearly est. 1d ago
  • AI & HPC Infrastructure Engineer

    Accenture 4.7company rating

    Infrastructure engineer job in Des Moines, IA

    We Are: The Global Infrastructure Engineering AI & HPC team is at the center of enabling infrastructure reinvention for the next era of digital solutions powered by AI and High-Performance Computing (HPC). We bring together deep technical expertise across cloud, on-prem, and hybrid environments to design, build, and operate accelerated infrastructure that powers high-performance workloads at scale. Our solutions enable some of our most strategic and mission-critical clients to unlock new levels of performance, efficiency, and innovation. Our remit spans the full lifecycle-from strategy and architecture through implementation and operations-driving modernization across the entire infrastructure stack. We collaborate across the ecosystem to harness emerging technologies, fuel growth, and transform industries. In this rapidly growing market, our team is leading the way in shaping how enterprises leverage AI and HPC to drive breakthrough innovation and reimagine what's possible in infrastructure. Key Responsibilities: + Design and implement HPC and AI infrastructure solutions, aligning system architecture and deployment roadmaps to industry-specific performance and scalability needs + Deploy, configure, and manage XPU-based clusters (CPU/GPU/accelerators) using schedulers, VM/K8s orchestration platforms, Slurm, and containerized platforms in scalable designs to provide Metal as a Service (MaaS), GPUaaS, AIaaS, and other offerings + Optimize cluster performance, scalability, energy, and cost efficiency across on-premises, cloud, and hybrid environments + Integrate AI and HPC platforms with existing IT systems, data pipelines, and security frameworks + Monitor, troubleshoot, and tune infrastructure to ensure high availability, low-latency networking, and workload resiliency + Develop and maintain documentation including architecture diagrams, configuration baselines, and operational runbooks + Provide technical guidance and support to users, enabling efficient execution of HPC/AI workloads, large-scale models, and simulations. Travel may be required for this role. The amount of travel will vary from 25% to 100% depending on business need and client requirements. Required Skills and Qualifications: + Minimum 4+ year of hands-on experience designing, deploying, and managing HPC and AI infrastructure across on-premises, cloud, and hybrid environments in 2 or more segments: hyperscaler, neocloud, large Enterprise, Telco/Mobile, supporting key industries such as Financial Services, Life Sciences, Manufacturing, and Retail + Minimum 4+ years' experience of accelerated computing architectures (GPUs, XPUs, DPUs), high-performance fabrics (InfiniBand, Ethernet), SONiC, networking, and modern storage/data platforms (e.g. NVMe-oF, Lustre, GPFS, BeeGFS, VAST, DDN, Weka) to build robust solutions + Minimum 4+ year experience with cluster management and orchestration (e.g. Slurm, Run:ai, Kubernetes, Docker), real-time performance monitoring, and observability frameworks + Minimum 4+ years' experience with cloud and virtualization platforms (e.g. AWS, Azure, GCP, VMware, Nutanix) and expertise in automation and optimization using scripting (Python, AI tools) with foundational Infrastructure-as-Code tools such as Terraform and Ansible. + Minimum 4+ year experience implementing MLOps and DevSecOps frameworks to enable secure, automated, and reproducible workflows + Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience) Preferred Skills and Qualifications: + Experience managing the deployment of 1,000+ GPU clusters for HPC and AI workloads with various infrastructure services enabled + Experience with GPU computing libraries and accelerators (e.g., NVIDIA CUDA, Dynamo, AMD ROCm). + Experience with AI and HPC Networking (e.g., RoCE, InfiniBand, muti-planar/multi-rail designs, platform buffer architectures) + Knowledge of Machine Learning and AI frameworks (e.g., TensorFlow, PyTorch, JAX), Jupyter notebooks / Google Colab environments + Experience with HPC & AI workload management and optimization techniques + Familiarity with DevOps practices and tools (e.g., Ansible, Terraform) for infrastructure automation + Industry certifications in NVIDIA infrastructure, public cloud providers, Data Science, etc. are a plus Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We anticipate this job posting will be posted on 01/27/2026 and open for at least 3 days. Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: U.S. Employee Benefits | Accenture (******************************************************* Role Location Annual Salary Range California $73,800 to $218,800 Cleveland $68,300 to $175,000 Colorado $73,800 to $189,000 District of Columbia $78,500 to $201,300 Illinois $68,300 to $189,000 Maryland $73,800 to $189,000 Massachusetts $73,800 to $201,300 Minnesota $73,800 to $189,000 New York $68,300 to $218,800 New Jersey $78,500 to $218,800 Washington $80,200 to $201,300 Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at **************** or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement (******************************************************************************************************************************************** Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
    $67k-91k yearly est. 60d+ ago
  • Distinguished Engineer - Spark Infrastructure Architecture

    Cisco 4.8company rating

    Infrastructure engineer job in West Des Moines, IA

    Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Come help organizations be their best, while you reach new heights with a team that has your back. **Meet the Team:** Our Distinguished Engineer team drives architecture and technical direction for Splunk's $3.5B platform, ingesting petabytes of data for over 95% of the Fortune 100. As a tight-knit group of DEs reporting to the VP of Architecture, we operate autonomously while coordinating closely on practical, durable solutions that evolve the platform for future requirements. Each DE owns cross-organizational domains that shift fluidly as needs arise. Work alongside exceptionally smart engineers who value rigorous thinking and friendly collaboration-this is where the technical future gets defined! **Impact:** Architect and operationalize Spark at scale as a core component of Cisco Data Fabric, enabling customers to access and analyze exponentially more data across diverse organizational sources. Build resilient, always-on infrastructure with automatic retry logic, fault tolerance, and seamless integration across myriad data sources and formats including Parquet, Iceberg, and modern table formats. Design the operational backbone-monitoring, observability, error handling, and horizontal scalability-that enables hundreds of engineers to build features confidently on solid foundations. Establish architectural patterns and support mechanisms that ensure high availability while maintaining performance at petabyte scale. Success is measured by customer adoption of data fabric capabilities and operational reliability metrics-uptime, ingestion performance, and incident reduction-that directly impact customer value. **Minimum Qualifications:** + Bachelor's in Computer Science (or equivalent) with 15+ years of related experience; or Master's with 12+ years; or PhD with 8+ years or equivalent experience + Designed and deployed production Spark deployments at scale in cloud environments + Experience with modern data formats including Parquet, Iceberg, and related table/columnar formats + Production experience with AWS cloud platform + Led technical decisions and architectural direction across engineering organizations of 50+ engineers **Preferred Qualifications:** + Production experience with Azure and/or GCP cloud platforms + Experience integrating with diverse data platforms such as Snowflake, Pinot, Databricks, Trino, or similar systems + Extensive Kubernetes experience in production environments + Proven track record mentoring and growing engineers, with strong collaboration skills across sponsors, design, product management, and engineering teams **Why Cisco?** At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. **Message to applicants applying to work in the U.S. and/or Canada:** The starting salary range posted for this position is $267,600.00 to $339,400.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco's policies: + 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees + 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco + Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees + Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) + 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next + Additional paid time away may be requested to deal with critical or emergency issues for family members + Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: + .75% of incentive target for each 1% of revenue attainment up to 50% of quota; + 1.5% of incentive target for each 1% of attainment between 50% and 75%; + 1% of incentive target for each 1% of attainment between 75% and 100%; and + Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $273,200.00 - $442,600.00 Non-Metro New York state & Washington state: $267,600.00 - $390,300.00 * For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
    $85k-105k yearly est. 60d+ ago
  • Technical Support Engineer

    Gehc

    Infrastructure engineer job in Des Moines, IA

    SummaryThe Technical Support Engineer II (TSE II) drives customer satisfaction through Service Excellence by providing advanced technical support and counsel to remote and onsite Engineers, Clinical Applications Technicians (CATs), TSE I's, and Customers experiencing system performance issues. As the senior technical resource for service-related escalations for GEHC Software and customer hardware, this role leads incident management and customer escalations, delivers expert troubleshooting, and champions quality, productivity, and knowledge-management initiatives.Job Description Key Responsibilities Advanced Technical Support & Incident Management Provide remote advanced technical support for GEHC Software and customer hardware, including coaching customers and field teams on contributing factors (e.g., AV, network, Citrix, Microsoft). Lead customer escalation meetings; define logical engagement plans and drive timely resolution using appropriate escalation processes. Apply expert diagnostic methods and remote tools to reduce case resolution cycle time and improve remote TTR (time to repair). Escalations, Quality & Productivity Serve as the senior technical resource for service-related escalations; coordinate corrective action plans with customer and team leadership. Champion productivity programs and act as a change agent in product serviceability, reliability, quality trend analysis, and new product introduction support. Identify, lead, and implement process and troubleshooting improvements; manage/support business process enhancements that increase competitiveness and growth. Knowledge Management & Tools Develop, approve, and publish Knowledge Base (KM) content to expand the technical solutions available to Field Engineers and TSEs. Contribute ideas and participate in workouts and small projects to improve productivity tools and service readiness. Maintain up-to-date knowledge of GEHC Software products, service expertise, and diagnostic tools to sustain “expert” advisory status. Cross-Functional Collaboration & New Product Support Partner with Modality/Service Engineering, Product Engineering, and onsite engineers to drive product quality, serviceability, and formal escalation resolution. Provide valuable input to new product development and service readiness, including service diagnostic tools, feature enhancements, and product quality. Training & Mentorship Coach and train TSE I's, onsite engineers, and peers to ensure technical and customer skills meet business needs; frequently serve as SME for GEHC Software training. Lead or co-lead project teams in serviceability/reliability improvements, quality trend analysis, productivity program execution, and new product introduction support. Documentation & Workflow Provide timely, complete documentation that meets all process and quality requirements (e.g., CRM case notes, troubleshooting records). Maintain case workflow and manage backlogs to provide customer-centric support and expedited resolution times. Customer-Centric Support Provide 24x7x365 support in a fast-paced environment to ensure customer satisfaction and timely resolution of issues. Willingness to: Submit to a background investigation, including verification of past employment, criminal history, and educational background. Take a drug test. Be legally authorized to work in the United States without restriction. Work overtime, on-call, weekends, and holidays as required. Complete vendor credentialing as required. Qualifications Minimum: 5 year as TSE I or TSE I requires a minimum of 5 years engineering experience as FE II and/or FE III, or equivalent external experience. Proven expertise in repair and maintenance of GEHC Software and customer hardware. Demonstrated capability in incident management, customer escalation leadership, and logical engagement planning. Technical Skills Advanced proficiency with remote diagnostic and troubleshooting tools (e.g., Common Service Desktop, CRM, and other remote support platforms). Strong working knowledge of: Networking concepts and protocols AWS Citrix, Microsoft ecosystems Linux/OS, VM/virtualization, Kubernetes, Cloud, Alerting/Monitoring HL7 and legacy product integrations (as applicable) Core Competencies Expert troubleshooting and analytical skills; able to resolve complex, ambiguous technical issues. Strong, friendly, and competent communication and facilitation skills with customers and cross-functional teams. Leadership in change management, quality improvement, and productivity initiatives. Customer-obsessed mindset with a track record of reducing cycle times and improving TTR. Strong ability to manage both scheduled and ad-hoc competing priorities Strong ability to pivot and manage multiple concurrent situations Proven ability to self-direct and maintain high productivity while adhering to group standards Work Conditions Remote support position from employee's home office with an adequate work environment for professional customer interactions. Participation in on-call rotations to facilitate 24x7x365 customer support. Fast paced professional environment as part of customer focused critical care support center. Optional Education: Bachelor's degree in IT engineering or related field preferred. Certifications: Networking, cloud, or vendor-specific certifications. #LI-PA1 #LI-Remote We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $108,000.00-$162,000.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.Additional Information GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. Relocation Assistance Provided: No
    $108k-162k yearly Auto-Apply 10d ago
  • Master Network Engineer - Security Infrastructure

    Govcio

    Infrastructure engineer job in Des Moines, IA

    GovCIO is currently hiring for a remote Master Network Engineer to support the US Courts. **Responsibilities** + Design, implement, and operate next-generation firewall and web security proxy solutions, ensuring secure, high-availability network operations across data centers and nationwide field locations + Design, implement, and maintain Palo Alto Networks next-generation firewall solutions, including security policies, NAT, VPNs, threat prevention, URL filtering, and decryption + Engineer and support Cisco routing and switching infrastructure across LAN/WAN environments + Design and maintain secure network architectures incorporating firewalls, web proxies, VPNs, and access control technologies + Deploy, configure, and support McAfee Web Security Proxy (Web Gateway) to enforce web filtering, malware protection, and acceptable use policies + Integrate firewall and proxy solutions with authentication systems (Active Directory, LDAP, RADIUS, TACACS+) + Monitor security platforms for threats, performance issues, and policy violations + Analyze logs and alerts to identify security incidents and implement mitigation strategies + Perform configuration reviews, rulebase optimization, and security hardening **Qualifications** + Bachelor's with 8+ years of network engineering experience (or commensurate experience) + 5 years of IT or network security experience + 3 years of hands-on experience with firewall and security platforms routers and switches + Strong experience with: + Palo Alto Networks firewalls + Cisco routers and switches + McAfee Web Security Proxy / Web Gateway + In-depth knowledge of: + TCP/IP, routing, and switching + IPsec and SSL VPNs + DNS, DHCP, NTP + ACLs, NAT, QoS + Experience with authentication and access control technologies: + RADIUS / TACACS+ Active Directory / LDAP + 1X + Clearance Required: Ability to maintain a Public Trust clearance **Company Overview** GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? **What You Can Expect** **Interview & Hiring Process** If you are selected to move forward through the process, here's what you can expect: + During the Interview Process + Virtual video interview conducted via video with the hiring manager and/or team + Camera must be on + A valid photo ID must be presented during each interview + During the Hiring Process + Enhanced Biometrics ID verification screening + Background check, to include: + Criminal history (past 7 years) + Verification of your highest level of education + Verification of your employment history (past 7 years), based on information provided in your application **Employee Perks** At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: + Employee Assistance Program (EAP) + Corporate Discounts + Learning & Development platform, to include certification preparation content + Training, Education and Certification Assistance* + Referral Bonus Program + Internal Mobility Program + Pet Insurance + Flexible Work Environment *Available to full-time employees Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience. **We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. **Posted Pay Range** The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. **Posted Salary Range** USD $94,150.00 - USD $150,000.00 /Yr. Submit a referral to this job (****************************************************************************************************************************************************** **Location** _US-Remote_ **ID** _2026-7495_ **Category** _Information Technology_ **Position Type** _Full-Time_
    $94.2k-150k yearly 7d ago
  • IT Systems Engineer II - Public Sector

    Lumen 3.4company rating

    Infrastructure engineer job in Des Moines, IA

    Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. **The Role** As a highly technical and hands-on position, the IT Systems Engineer II will be supporting the Public Sector Solution Integration team and its specialized customers. Responsible for participating in multiple team environments and supporting efforts for all aspects of system integration including design, needs analysis, design review, testing, implementation, and validation. Maintain configuration management of cabinets and systems for integration and deployment of telecommunication equipment and infrastructure for a nationwide network. Performance will primarily occur in a laboratory environment. The duties will include (but not limited to): system integration and configuration, equipment tracking and grouping, as well as RMA replacement and pre-deployment requirements, close work orders requiring pre-configuration of equipment, contribute and maintain documentation related to aforementioned responsibilities. Optimize and coordinate verification lab lifecycle activities (from equipment receipt, to integration, to deployment). The responsibilities of this position will continue to grow as additional portions of the environment are accredited and achieve operational status, and as additional customer groups are added. **The Main Responsibilities** Create and maintain reports for patch compliance and system audit data. Participate in ongoing operational projects. Provide recommendations for system automation. Troubleshoot hardware and software issues as they arise; document issues and associated resolutions. Participate in OS patch management and coordination. Perform ongoing maintenance and administration of assigned systems. Ensure adherence to policies, processes, and procedures within areas of responsibility. Assist with the execution of projects related to areas of responsibility. Evaluate, build, integrate, test, and prepare systems for operational use and patches for rapid remediation and deployment. Follow operational documentation including guidelines, policies, processes, and standards. Read and interpret engineering documentation (e.g., Scope of Work and Engineer Design Package); provide feedback and corrections through redlining. Interpret, follow, and critique Method of Procedure (MOP) related to any job function or equipment for which technicians are responsible. **What We Look For in a Candidate** **Basic Qualifications** : Knowledge and experience should include computer network and IT system operations. Knowledge and experience in system architecture and engineering disciplines. Specific technical knowledge of enterprise-level networking and network security. Available 24/7 for Network Outages and Maintenance window work as needed. Must be willing to work rotating, on-call, and or work after hours as needed. Candidate must be a US Citizen. Minimal travel may be required. **Preferred Qualifications** : Bachelor's degree and/or advanced degree in Electrical/Computer Engineering or Computer Science and experience, or a strong interest in, the cybersecurity field. 2+ years of experience in Information Security, Information Assurance (IA), or Cyber Security programs. **Compensation** This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $69,694 - $92,925 in these states: CO $73,013 - $97,350 in these states: VA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: + Benefits (**************************************************** + Bonus Structure \#LI-Remote Requisition #: 341159 **Background Screening** If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (************************************* . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. **Equal Employment Opportunities** We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. **Disclaimer** The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
    $73k-97.4k yearly 13d ago
  • Clinically Integrated Network Specialist (Full-Time)

    The Iowa Clinic, P.C 4.6company rating

    Infrastructure engineer job in West Des Moines, IA

    The Iowa Clinic is seeking a Clinically Integrated Network (CIN) Specialist to coordinate the delivery, execution, and tracking of provider group information and agreements within our Clinically Integrated Network. This role supports value-based applications and payer agreements while fostering strong relationships with internal teams and CIN member organizations. Key Responsibilities * Facilitate onboarding and ongoing activities for CIN participants in collaboration with the Physician Care Network team. * Organize, maintain, and track network participation and payer agreements. * Coordinate with payers and provider groups for population health initiatives and joint operating committee meetings. * Support completion of Commercial, Government, and Medicare Advantage value-based applications. * Develop and distribute population health reports to monitor cost and quality performance. * Manage administrative tasks such as invoicing and scheduling meetings. * Stay current on CMS changes and implement strategies for success. * Ensure compliance with HIPAA and confidentiality standards. Qualifications * Education: Associate degree required; Bachelor's in Business, Finance, or Healthcare preferred. * Experience: Minimum 2 years in population health, health insurance, or a related field. * Skills: * Strong communication and relationship-building abilities. * Analytical and data-driven decision-making skills. * Ability to work independently and collaboratively in a fast-paced environment. * Proficiency in spreadsheets, analytics tools, and project management software. Why Join Us? * Be part of a mission-driven team improving healthcare quality and cost performance. * Collaborate with multidisciplinary teams and provider organizations. * Enjoy a professional, positive work environment with opportunities for growth. Physical & Work Environment * Office-based role with extended computer use. * Requires ability to manage multiple priorities and remain professional under pressure. * Occasional early morning or evening meetings.
    $54k-71k yearly est. Auto-Apply 45d ago
  • Engineer, Software & Information Platform

    Cardinal Health 4.4company rating

    Infrastructure engineer job in Des Moines, IA

    **What Software & Information Platforms contributes to Cardinal Health** Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value. Software & Information Platforms manages the technical configuration, design, administration, development, implementation and support of application and information frameworks that the organization's application solutions utilize. This job family partners with Application Development & Maintenance teams and other Information Technology function teams to identify enhancements for platforms and long-term capabilities. This position will support designing, building, and operationalizing large-scale enterprise Business Intelligence platforms and applications using at least two or more technologies like SAP Business Objects, Tableau and Alteryx in both Windows and Linux OS. **What is expected of you and others at this level** + Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects + May contribute to the development of policies and procedures + Works on complex projects of large scope + Develops technical solutions to a wide range of difficult problems + Solutions are innovative and consistent with organization objectives + Completes work; independently receives general guidance on new projects + Work reviewed for purpose of meeting objectives + May act as a mentor to less experienced colleagues **Responsibilities:** + Design, implement, and support BI platform administration including infrastructure builds, upgrades, performance testing, and ensuring high availability across cloud and on‑premises environments. + Administer and maintain BI platforms (e.g., SAP BusinessObjects, Tableau, Alteryx, Looker, SAS), with demonstrated expertise in at least two technologies. + Provide infrastructure and platform sizing for projects, including hardware, software, and cloud resource planning. + Manage multi‑tier BI environments: configure servers, groups, projects, workbooks, data sources, and secure connections. + Monitor, tune, and optimize performance using both native BI tools and cloud monitoring solutions to ensure scalability and reliability. + Ensure compliance and security standards are met or exceeded, supporting internal controls and external audits. + Collaborate with cross‑functional teams and external partners to deliver solutions, track project progress, and communicate risks and impacts to leadership. + Drive innovation and best practices by conducting proof‑of‑concepts, developing automation frameworks, and standardizing naming conventions, scripts, and coding practices. **Qualifications:** + Bachelor's degree preferred or equivalent work experience preferred + 4-8 years of experience, preferred + Bachelor's degree in related field, or equivalent work experience, preferred + 3+ years of architecture and engineering experience in Data Analytics/Reporting and Data Visualization tools preferred. + 2+ years of hands-on GCP experience in products like Compute Engine, IAM and APIs + Hands-on experience in architecting and designing Business Intelligence platforms in GCP/AWS cloud + Hands-on experience with Business Intelligence technologies like SAP Business Objects and Tableau + Advanced experience in writing complex SQL queries, stored procedures, etc + Experience in connecting analytic applications to GCP data stores such as BigQuery. + Programming languages Python, Java, and frameworks- Spring Boot, Spring MVC, REST API development expertise is a plus + Preferred to have prior experience in Collibra and Atscale. + Experience with CI/CD pipelines such as Concourse, Jenkins is a plus + Google Cloud Platform or any BI tool administration certification is a plus **Anticipated salary range:** $94,900 - $135,600 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 02/15/2026 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $94.9k-135.6k yearly 42d ago
  • TST Systems Engineer

    Valiant Integrated Services

    Infrastructure engineer job in Johnston, IA

    This position is a full time exempt (salary) position, located at Camp Dodge, Iowa, supporting the ARNG Mission Training Complexes and other DOD locations. The TST Systems Engineer provides networking support for the MTC and any exercise support in preparation for training; primary mission of system engineering and integration of Mission Control Systems. Position will work at and travel from Camp Dodge, IA to support customers. May support work originating any/all of the following locations/regions: Camp Atterbury, IN Ft. Chaffee, AR Camp Dodge, IA Ft. Indiantown Gap, PA Gowen Field, ID Ft. Leavenworth, KS ESSENTIAL FUNCTIONS · Responsible for providing operator, instructor, and technical and administrative support necessary to sustain and enhance the effective training of U.S. Army Commanders and their staffs. · Designs, implements and maintains network configurations. · Applies advanced troubleshooting skills necessary to manage MCS and other related system software issues. · Provides IT Technical Support for the MTC and its functional training teams. · Manages MCS and other related systems with IAVAs and updates. · Provides units with a simulation training environment utilizing government provided hardware and software configured to fulfill the needs of a simulation control plan. · Assists team members in the installation, configuration and operation of the operating system(s), security and simulation software necessary to the training environment; assists units with power hookup on pads. · Responsible for TCP/IP networks and protocols. Tracks and reports system/software anomalies that are reported to system developers for corrections. · Maintains necessary information assurance protocols on stimulation/simulation systems that includes but not limited to: System lockdown procedures, operating system patches, and stimulation/simulation software patches. · Reviews STIGS and Best Business Practices (BBPs) to ensure that all Network equipment meet the required Defense Information Systems Agency (DISA) Army and DoD Standards. · Analyzes progress and develop necessary recovery plans and/or alternatives. · Ensures adherence to Company and Site Policies, Practices and Procedures Safeguard and maintain Government furnished equipment, materials and facilities. · Coordinate required safety information through direct coordination with government leadership. · Ensure that Government and contract guidelines, regulations, policies and standards are complied with. · Ensures Implementation of ISO quality standards. JOB PREREQUISITES/QUALIFICATIONS/SKILLS: · Educational Equivalent: Bachelor's Degree in engineering or related field preferred. · Experience: Five (5) years Systems Engineering experience preferred. Expert knowledge and demonstrated experience with disciplined system engineering processes applied to the delivery of complex, hardware/software systems. · Specific Knowledge: Significant development experience in two or more of the following technical areas: RF, Hardware, Software, Communications systems, Network and Infrastructure. · Licenses/Certifications/Registrations, etc.: Must meet DOD 8570.01-M Baseline Computing Environment (CE) Certification Requirements Level II. Must meet all IA training and reporting requirements AR 25-2. Must possess a valid State Driver's License and maintain Post driving privileges. Must be able to obtain and maintain a security clearance and meet other eligibility requirements for access to classified information. Must be able to successfully pass the Defense Information System Agency (DISA) Information Systems Security (INFOSEC) Awareness compact disk-read-only memory (CD-ROM) course as a minimum training requirement. · Skills Required: Experience working with multi-discipline, geographically dispersed teams. Understanding of the RMF Assess and Authorize process and Cyber Security requirements. Demonstrate experience installing, configuration, troubleshooting Constructive Simulation (ERF/MRF) hardware and software to stimulate MCS. Strong understanding of the LVCG concepts. Troubleshoot and resolve production database related issues in a timely fashion. Excellent computer skills; proficient in Microsoft Office applications. · Communication Skills: Able to read, write and speak fluent English. Must be able to listen with comprehension to assist fellow associates with duties/requests. Must have excellent verbal communication skills for interfacing with military and civilian personnel. · Physical/Mental Abilities Required: Ability to use good judgment and common sense when performing job functions. Ability to work independently with minimal supervision. Ability to prioritize and perform multiple tasks at the same time under stressful conditions. The highest level of confidentiality and loyalty is required. Working Conditions: Position: Office environment, occasionally outdoors. Occasional exposure to natural conditions existing at different locations around the US. Work Week: Monday-Friday (may vary based on mission requirements) Work Hours: 0800 - 1700 (may vary based on mission requirements) Overtime: As Required Travel: Often; 40% PHYSICAL FACTORS: The following terms are used to describe the percent of time spent performing the physical factors below: occasionally (1%-33%); frequently (34%-66%); continuously (67%-100%). Standing: occasionally Reaching: occasionally Walking: occasionally Stretching: occasionally Lifting: occasionally Pushing: occasionally Moving: occasionally Pulling: occasionally Bending: occasionally Climbing: occasionally Stooping: occasionally Balancing: occasionally Twisting: occasionally Kneeling: occasionally Crouching: occasionally sitting: occasionally EQUIPMENT/TOOLS USED: Common office equipment - Computer, fax machine, copier, multi-line telephone and motor vehicle. OTHER WORK-RELATED DUTIES AS MAY BE ASSIGNED The foregoing statement of qualification and representative work performed is only by way of illustration of the experience and ability required for the work and is not any limitation or description of the scope of the work assignments which may be required of this job.
    $65k-88k yearly est. Auto-Apply 60d+ ago
  • Systems Engineer

    Deezee 4.1company rating

    Infrastructure engineer job in Des Moines, IA

    - Protect the company's critical information, systems, and assets as well as build solutions, implement and configure new software and hardware, provide training, and assist in the development of an overall IT strategy. Empower company innovations, be given challenging assignments, lead initiatives, and take ownership and responsibility. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. WORK ENVIRONMENT - Must be willing and able to work in an environment exposed to elements that can include but are not limited to coolant, dust, mist, elevated noise, and uncontrolled temperatures. ESSENTIAL FUNCTIONS Mentor and train other engineers in the company and seek to continually improve processes companywide Evaluate the existing systems and provide the technical direction to IT support staff Plan and implement system automation as required for better efficiency Manage and monitor all installed systems and infrastructure for the organization to be in line with company guidelines or SOP (standard operating procedure) Ensure the highest level of systems and infrastructure availability Deploy, test, configure, secure, various physical, virtual, and cloud-based servers Maintain infrastructure requirements including laptop and desktop computers, servers, routers, switches, printers, datacenters, firewalls, VPNs, backup systems, phone systems, scanners, security equipment, and other physical hardware and software Perform Patch management tasks: maintaining knowledge of available patches, deciding what patches are appropriate for systems, ensuring that patches are installed properly, testing systems after installation, and documenting all associated procedures Perform routine/scheduled audits of the systems, including all backups Plan, design, and rollout of various networked solutions with a focus on security and industry best practice Develop proposals and recommendations for equipment, software, and services within company budgetary boundaries Other duties as assigned Ability to stop the production line and/or prevent shipment of products due to nonconformance or potential nonconformance products to our customers Support the environmental policy with proactive process implementation, improvement suggestions, reducing waste, and acting on environment performance results and findings SKILLS & ABILITIES Proven track record of installing, configuring, and troubleshooting systems. Exceptional knowledge of networking technologies (OSI network layers, TCP/IP). Ability to manage projects, prioritize and meet deadlines Strong team building, decision making, and people management skills Knowledge of networking services and common networking protocols Ability to work independently with minimal guidance/supervision Excellent communication skills (written, verbal, and face-to-face) Ability to problem solve and think critically Ability to effectively work under pressure Strong troubleshooting, analytic, and diagnostic skills Knowledge of Windows OS including installation, configuration, functionality, and the ability to troubleshoot problems Knowledge of business and management principles, budgeting, resources allocation, and human resources Knowledge of network design, security, and TCP/IP Cisco and Aruba switches, routers, access points and other hardware/software Citrix Datto and other secure backup systems Fortigate firewalls and systems Ivanti Mitel/Shoretel phone systems Nutanix hyperconverged infrastructure Microsoft Technologies (O365, Teams, Active Directory, Azure AD, Powershell) SDWAN VMware VPN WDS Zebra scanners and printer systems POSITION QUALIFICATIONS Education: Bachelor's degree in computer science, information systems, or related field preferred Experience: Five or more years of related experience preferred Certificates & Licenses: (Preferred) Cisco CCNA, CompTIA Network+ or Microsoft certifications in Windows Server and Windows Client Other Requirements: Work hours may require adjustments based on system needs and will require on-call/remote responsibilities. Must be able to remote in from home or come on site when problems arise; Must be available to work nights and weekend when the need arises
    $67k-91k yearly est. 18d ago
  • Technical Support Engineer

    Cemen Tech 3.8company rating

    Infrastructure engineer job in Indianola, IA

    Technical support engineer (TSE) provides technical support and expertise to customers, dealers and internal colleagues and ensures that service tickets are actioned in a timely manner and are in line with the customer promises. The Technical Support Engineer shall continuously improve his/her technical & product knowledge to be able to identify, analyze and provide technical knowledge to internal and external customers. The Technical Support Engineer shall promote technical training material, procedures, best practices, technical manuals etc. and ensure its contents are validated and available. ESSENTIAL DUTIES AND RESPONSIBILITIES The following duties are normal for this position. These are not to be construed as exclusive or all inclusive. Other duties may be required and assigned. Provide technical remote support to customers and dealers. Ensuring that the escalation process is followed and analysed as well as provide remote technical assistance for each service request accordingly. Providing feedback to other internal departments as required regarding manuals, technical specifications relating to fit, function and quality. Escalate unresolved concerns to manager and/or Director of Customer Support Translate service tickets into technical documentation by creating troubleshooting aids and quick reference procedures and guides on common problems identified through remote support. Identify upsell and cross-sell opportunities and channel it to Customer Support Coordinators to create a quote. Participate as requested in new product development projects providing technical experience from the perspective of the customers and dealers. Expected to travel up to 30% to customers' locations or other locations to increase hands-on experience and knowledge level of our products or components used in our products. Validate and update data on Unit files based upon updates from the field and through remote support. Report on quality issues utilizing Corrective Action requests, Field Issues Reports and providing technical expertise during Root Cause Analyses of the issues. Other duties assigned due to the need of the business. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Excellent communication skills and ability to work in a multi-discipline team environment. A naturally outgoing individual with a profound ability to interact with customers and teams alike. Ability to build lasting relationships with the customers and dealers. Understanding of customer satisfaction/experience and the ability to translate that into feedback to the organization and react accordingly. A customer and service minded self-starting individual, that is proactive, organized, and who can manage time effectively and is goal oriented. Ability to execute agreed tasks and deadlines against performance metrics. Ability to be related to all levels of knowledge and translate complexity in step-by-step instructions. Computer/ERP/Software literate able to use these tools to be successful. Must have advanced understanding of mechanical, hydraulic, pneumatic, and electrical systems and circuits. Expert ability to read and interpret schematics related to electronics, pneumatics, and hydraulics. Must desire to be the knowledge expert for technical support team in at least one of the following areas: Mechanical, Electrical, Software/Controls, Hydraulics. EDUCATION - EXPERIENCE - COMPUTER SKILLS College education in mechanical, electrical or software Technical college degree preferred or equivalent experience. 2-3 years of technical experience required preferable from design, production, or service roles. Experience of using an ERP, CRM, Software applications required to remotely diagnose problems. Proficient computer skills including Word, Excel, and PowerPoint. Knowledge of customer service processes and ideally worked in an OEM Service environment. Is preferred. Bilingual in Spanish is preferred but not required. CORE VALUES - Listed in bold below are Cemen Tech's six Core Values including an example of each Core Value. Positive Mindset - We know our attitude affects our performance. Ingenuity - Better, Faster, Easier. Accountable - We accept responsibility for our actions. Do the Right Thing - Do the right thing every time. Engaged - Listening to understand...acting to accomplish. Safety - We will reinforce safe habits by our own actions. COMPETENCIES To perform this position successfully, individual should demonstrate the following work competencies: Problem Solving - Identifies and resolves issues in a timely manner. Communication Skills - Speaks clearly, listens, and receives clarification, responds to questions while under pressure. Dependability - Follows instructions, responds to management direction, and takes responsibility. Quality Assurance - Demonstrates accuracy and thoroughness. Ethics/Professionalism - Treats people with respect; Works ethically and with integrity. Organizational Support - Follows policies and procedures. Judgment - Exhibits sound and accurate judgment. Safety and Security - Observes safety and security procedures; Uses equipment properly. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee: Must be able to frequently stoop/bend. Must be able to regularly use hands and arms. Must be able to regularly stand and walk. Must be able to lift and/or move up to 30 pounds. Must be able to work up to 15 feet off the ground, to work inside of bins on units, to climb ladders on occasion. Specific vision abilities required by this job include close, distance, color, and peripheral vision. ENVIRONMENTAL ADAPTABILITY The noise level in the work environment is usually moderate. Cemen Tech, Inc. is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, The Employer will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with Cemen Tech, Inc.
    $50k-74k yearly est. Auto-Apply 60d+ ago
  • Network Engineer

    Cygnus Professionals 3.2company rating

    Infrastructure engineer job in Des Moines, IA

    Responsibilities may include: Provide network architect support in the form of creation of logical and conceptual network diagrams; monitoring, analysis, problem resolution, and changes Support of firewalls, switches, routers Support for security projects and processes Documentation of network policies and procedures The Network Engineer (NE) is responsible for the design, implementation and overall performance, security and availability of the entire LAN/WAN/MAN for enterprises designing network topology between sites such as data centers, field offices and DR sites. Extensive technical product experience in network security controls. Experience in developing enterprise networks and security design architecture in a multiple site environment. Provides consultation to business area management and staff at the highest technical level for all aspects of LAN/WAN design and configuration in multi-server environment. Demonstrated knowledge of systems, networks and applications, Microsoft networking concepts, back office products. NE 4 to 7 years of experience, relies on experience and judgment to plan and accomplish goals, performs a variety of complicated tasks, may lead and direct the work of others, may report directly to a project lead or manager, a wide degree of creativity and latitude is expected. Required Skills: • Technical experience with complex network environments and firewall support Required 5 Years • Data network implementation, maintenance, analysis Required 5 Years • Network switching Required 5 Years • Advanced diagnostics equipment and tools, routing protocols, network management tools Required 5 Years • Troubleshoot through Remote Access tools Required 5 Years • Ethernet, and WAN technologies Required 5 Years • Visio skills Required 5 Years • Superior analytical and problem solving and project management skills, and the ability to apply these skills to deliver quality service Required 5 Years • Candidate must have a work history demonstrating strong customer service skills and excellent work ethic behaviors. Required 5 Years • Strong preference for Unix scripting skills (e.g. Perl, Bash, TCL cURL), Apache HTTP server, Unix/Linux OS Highly desired • Thorough working knowledge of network fundamentals including IP networking, topologies and security concepts Highly desired Additional Information All your information will be kept confidential according to EEO guidelines.
    $64k-81k yearly est. 1d ago
  • Network Technician (Field Services)

    NTT Data North America 4.7company rating

    Infrastructure engineer job in Des Moines, IA

    We are seeking a reliable and motivated L1 Network Technician to join our Field Services team. This entry-level role is ideal for candidates with hands-on experience in physical network installations and basic network troubleshooting. The position focuses on rack and stack, patch cabling, and supporting network device deployments in various environments. Key Responsibilities: · Perform rack and stack of network devices, servers, and related equipment · Patch cabling: install, terminate, and test Ethernet cables (copper; fiber experience a plus) · Follow cabling best practices for patch panels and cable management · Assist with cable management to maintain organized infrastructure · Use basic console commands (ping, assign IP address, copy/paste configuration) for device setup and troubleshooting · Support device connectivity and resolve basic network issues (e.g., verifying link lights, checking cable continuity) · Install and replace wireless access points (WAPs), including mounting, cabling, and basic configuration · Assist with LAN surveys: · Conduct visual inspections of network rooms, racks, and cabling layouts · Perform basic cable tracing and labeling as directed · Document findings with photos and simple reports · Identify obvious physical issues (e.g., disconnected cables, poor cable management) and report to senior staff · Document installations and updates to network diagrams as directed · Collaborate with senior engineers and client IT teams onsite and remotely · Escalate unresolved or complex issues to L2 engineers or third parties · Maintain a safe work environment and follow all safety protocols · Physical ability to lift/carry equipment, climb ladders, and work in confined spaces · Willingness to work at heights up to 12 feet (ladders) and up to 40 feet (scissor lifts) as needed · Work in various environments: data centers, office buildings, construction sites · Perform other related tasks as required · Must have reliable transportation, be able to drive up to 500 miles, be willing to fly longer distances, and be away from home 75%; must live near a major airport. Knowledge and Experience · Basic understanding of network device connectivity and cabling standards · Familiarity with console access and basic network commands (ping, IP assignment) · Experience with cable testing tools and equipment preferred · Experience installing and replacing wireless access points (WAPs) preferred · Low voltage cabling experience a plus, but not required · Exposure to LAN survey activities (visual inspections, cable tracing, documentation) a plus · Ability to read and follow network diagrams and instructions · Good problem-solving and communication skills · Ability to work independently and as part of a team · Customer-focused and proactive approach to tasks Qualifications · High school diploma or equivalent required; technical school or coursework in IT/networking a plus · 1-3 years of experience in network installation, cabling, or related field preferred · No certification required; willingness to learn and obtain certifications as needed · Existing OSHA-10, Scissor Lift, and Fall certifications a plus; willingness to obtain at company expense required About NTT DATA Services: NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more. NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team. This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits. \#LI-NorthAmerica
    $65k-83k yearly est. 58d ago
  • Windows Administrator

    Msysinc

    Infrastructure engineer job in Des Moines, IA

    Description: Interview Type: Skype The technical team is in the process of upgrading to new Microsoft 2012R2 servers and as part that effort we are upgrading to Red Hat JBoss Enterprise Application Platform (EAP 6.4.X), Red Hat JBoss Web Server (JBWS 3.3), JBoss ESB (ESB 4.6) and installing a new instance of the JBoss Operations Network (JON 3.3). Objective The objective of this requisition is to procure the services of a Network and System Consultant who can work with OR-Kids technical staff to review and finalize the new system infrastructure. The Consultant will provide technical direction for infrastructure architecture and configuration tasks including review of the future state architecture for correctness and adherence to the design concepts ensuring a successful migration to the new infrastructure. The Consultant should be proficient in use and development of JBoss systems in a Microsoft Windows environment. This work requires a high degree of system specific knowledge and a background in the technologies being incorporated into new architecture. • Stable system configuration • Increased consistency and value of applications • Increased confidence in the products delivered • Increased quality of individual deliverables, products and services provided • Reduced project risks • Reduced implementation costs • Improved user acceptance • Improved benefit realization • Reduced operation and maintenance costs • Increased system security Qualifications Scope The scope of this effort includes services necessary to provide expertise and support for the final system integration phase before release and tuning of the system during the initial release phase. This contract will focus on production systems. Other systems such as integration, QA, UAT and performance will only be reviewed where applicable to the final production system. This Contract is expected to be an onsite engagement. The first phase of the engagement is a detailed System Assessment of the target system, the second will be a tuning engagement to support the OR-Kids staff as the system is being released. This engagement is intended to: 1. Verify installation of EAP, EWS and ESB servers in the production environments. 2. Provide recommendations for system tuning and best practices for the continued support and maintenance of the infrastructure. 3. Work with operations team throughout the engagement, as the end goal is the O will have a full understanding of all system components at the end of the engagement. 4. Provide support in the project release phase of the online application. Recommended modifications to the application will be documented but not implemented as part of this project unless necessary for basic functioning of the system in the new environment. Required Skills 8 years Windows Administration Experience installing Java, VMWare, Java Virtual Machine (JVM) knowledge of JBOSS Additional Information All your information will be kept confidential according to EEO guidelines.
    $62k-85k yearly est. 60d+ ago
  • Global Infrastructure Engineer

    Meta Platforms, Inc. 4.8company rating

    Infrastructure engineer job in Polk City, IA

    The Site Operations team is responsible for the delivery of data center compute and storage at Meta, enabling our family of apps and services to support a growing global community. We are seeking a forward-thinking individual skilled across multiple disciplines to lead global initiatives on this team. The mission of this role is to identify and tackle the biggest technical and operational challenges and opportunities before SiteOps. The Infrastructure Engineer is expected to personally advance our highest impact initiatives, and to work with others to closure through the right working groups and delegates. The scope of the role is Infra-wide; the DC Infra Engineer is expected to work with the data center teams, Core Systems, CEA, PE, and hardware engineering to architect and implement adaptable solutions that transform our infrastructure in dimensions including performance, efficiency, quality, and resiliency. Areas of emphasis include next gen platforms, tools, and technologies; the interplay between our platforms and data centers; and the underlying architecture of our infrastructure including physical vs logical layer trade-offs. Minimum Qualifications * Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience * Knowledge of the full stack of infrastructure, with experience building or operating logical infrastructure on top of a complex, distributed physical infrastructure * Proven communication skills and experience working in a highly distributed environment, across teams/department boundaries * 10+ years of technical experience, in a large-scale data center or IT Infrastructure environment, or equivalent experience building platforms and systems for large scale compute * Experience building globally scalable solutions and translating global strategic initiatives into local executable projects * Knowledge of the interdependencies of data center functions and technologies including electrical, cooling, structured cabling, security, network, server and storage systems * Experience building, operating, and scaling with Linux or Unix Operating systems * Experience communicating the results of analysis and insights to cross functional teams and influencing the strategy of these teams * Experience with Data Center Design and Expansion Preferred Qualifications * Extensive knowledge of storage and AI/ML related services and the hardware that supports them * Coding or scripting experience such as Bash, PHP, Python, SQL, or Perl * Experience in providing technical guidance to external vendors and partners. Knowledge and experience with virtualization, containerization, distributed systems, fault tolerance, and incident management * Experience with high level data center design, operations, basic electrical/mechanical infrastructure, and scaling physical infrastructure Responsibilities * Represent Site Operations in leading work to define and architect new solutions on global initiatives, working with stakeholders across Infra Data Centers & Infrastructure teams * Assemble and lead teams to address complex engineering challenges, requiring technical expertise as well as a broad understanding of Meta's overall infrastructure * Address issues that can be ambiguous and global in nature, requiring leadership and collaboration across time zones, teams, and technical domains * Act as key SME and mentor in the design, operation, and troubleshooting of tools, technologies, and processes utilized within Site Operations * Understand and assess risks and challenges associated with emerging new hardware, data center and software technologies, and define & implement effective mitigations for these * Employ a holistic understanding of the full infrastructure stack to lead solutions that appropriately balance physical and logical layer * Act as a global communication and advisory point of contact for the design, implementation and delivery of projects that affect our global data center and server fleet and facilitate resolution of issues drawing on local expertise and global support partners * Leverage data-driven methodologies to understand a problem at the onset, define a plan, and measure progress throughout a project * Provide data supplied narratives and ensure a focus on continuous improvement * Build and support, trusted, cross-functional connections with teams across the globe and serve as an advocate for the Site Operations Team with key stakeholders, influencing policies and procedures to improve global data center operations * Approximately 20% - 30% travel About Meta Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics. Equal Employment Opportunity Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here. Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form.
    $117k-153k yearly est. 51d ago
  • Distinguished Engineer - AI Infrastructure Architecture

    Cisco 4.8company rating

    Infrastructure engineer job in West Des Moines, IA

    Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Come help organizations be their best, while you reach new heights with a team that has your back. **Meet the Team** Our Distinguished Engineer team drives architecture and technical direction for Splunk's $3.5B platform, ingesting petabytes of data for over 95% of the Fortune 100. As a tight-knit group of DEs reporting to the VP of Architecture, we operate autonomously while coordinating closely on practical, durable solutions that evolve the platform for future requirements. Each DE owns cross-organizational domains that shift fluidly as needs arise. Work alongside exceptionally smart engineers who value rigorous thinking and friendly collaboration-this is where the technical future gets defined! **Impact:** Architect and operationalize AI infrastructure as a core component of Cisco Data Fabric, enabling engineering teams to integrate AI capabilities across the world's largest, most diverse data sets. Design MLOps platforms that solve complex lifecycle challenges-managing embedding model migrations, version compatibility, and continuous model updates-while ensuring operational excellence through monitoring, governance, and serving at petabyte scale. Identify and drive new opportunities for leveraging AI across the stack, establishing consistent architectural patterns for agent prompts, tool integration, and model orchestration. Build data pipelines and operational frameworks that enable hundreds of engineers to confidently deploy both LLMs and traditional ML models into production. Success is measured by customer adoption and usage of AI-powered features, alongside operational metrics-model performance, inference latency, and deployment velocity-that directly impact customer value. **Minimum Qualifications:** + Bachelor's in Computer Science (or equivalent) with 15+ years of related experience; or Master's with 12+ years; or PhD with 8+ years or equivalent experience + Designed and deployed AI/ML infrastructure and features in production cloud environments + Experience with major AI services including OpenAI, Anthropic, HuggingFace, AWS Bedrock, Azure OpenAI Service, or similar platforms + Production experience with AWS, Azure, or GCP cloud platform + Led technical decisions and architectural direction across engineering organizations of 50+ engineers **Preferred Qualifications:** + Experience with LLM-specific infrastructure including agent frameworks, prompt management, and tool integration + Model serving at scale with experience in inference optimization and performance monitoring + Designed and deployed AI/ML infrastructure for on-premises environments + Experience with major ML frameworks (TensorFlow, PyTorch, etc.) and model formats + Proven track record mentoring and growing engineers, with strong collaboration skills **Why Cisco?** At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. **Message to applicants applying to work in the U.S. and/or Canada:** The starting salary range posted for this position is $267,600.00 to $339,400.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco's policies: + 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees + 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco + Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees + Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) + 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next + Additional paid time away may be requested to deal with critical or emergency issues for family members + Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: + .75% of incentive target for each 1% of revenue attainment up to 50% of quota; + 1.5% of incentive target for each 1% of attainment between 50% and 75%; + 1% of incentive target for each 1% of attainment between 75% and 100%; and + Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $273,200.00 - $442,600.00 Non-Metro New York state & Washington state: $267,600.00 - $390,300.00 * For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
    $85k-105k yearly est. 60d+ ago
  • Technical Support Engineer

    Cemen Tech 3.8company rating

    Infrastructure engineer job in Indianola, IA

    Technical support engineer (TSE) provides technical support and expertise to customers, dealers and internal colleagues and ensures that service tickets are actioned in a timely manner and are in line with the customer promises. The Technical Support Engineer shall continuously improve his/her technical & product knowledge to be able to identify, analyze and provide technical knowledge to internal and external customers. The Technical Support Engineer shall promote technical training material, procedures, best practices, technical manuals etc. and ensure its contents are validated and available. ESSENTIAL DUTIES AND RESPONSIBILITIES The following duties are normal for this position. These are not to be construed as exclusive or all inclusive. Other duties may be required and assigned. Provide technical remote support to customers and dealers. Ensuring that the escalation process is followed and analysed as well as provide remote technical assistance for each service request accordingly. Providing feedback to other internal departments as required regarding manuals, technical specifications relating to fit, function and quality. Escalate unresolved concerns to manager and/or Director of Customer Support Translate service tickets into technical documentation by creating troubleshooting aids and quick reference procedures and guides on common problems identified through remote support. Identify upsell and cross-sell opportunities and channel it to Customer Support Coordinators to create a quote. Participate as requested in new product development projects providing technical experience from the perspective of the customers and dealers. Expected to travel up to 30% to customers' locations or other locations to increase hands-on experience and knowledge level of our products or components used in our products. Validate and update data on Unit files based upon updates from the field and through remote support. Report on quality issues utilizing Corrective Action requests, Field Issues Reports and providing technical expertise during Root Cause Analyses of the issues. Other duties assigned due to the need of the business. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Excellent communication skills and ability to work in a multi-discipline team environment. A naturally outgoing individual with a profound ability to interact with customers and teams alike. Ability to build lasting relationships with the customers and dealers. Understanding of customer satisfaction/experience and the ability to translate that into feedback to the organization and react accordingly. A customer and service minded self-starting individual, that is proactive, organized, and who can manage time effectively and is goal oriented. Ability to execute agreed tasks and deadlines against performance metrics. Ability to be related to all levels of knowledge and translate complexity in step-by-step instructions. Computer/ERP/Software literate able to use these tools to be successful. Must have advanced understanding of mechanical, hydraulic, pneumatic, and electrical systems and circuits. Expert ability to read and interpret schematics related to electronics, pneumatics, and hydraulics. Must desire to be the knowledge expert for technical support team in at least one of the following areas: Mechanical, Electrical, Software/Controls, Hydraulics. EDUCATION - EXPERIENCE - COMPUTER SKILLS College education in mechanical, electrical or software Technical college degree preferred or equivalent experience. 2-3 years of technical experience required preferable from design, production, or service roles. Experience of using an ERP, CRM, Software applications required to remotely diagnose problems. Proficient computer skills including Word, Excel, and PowerPoint. Knowledge of customer service processes and ideally worked in an OEM Service environment. Is preferred. Bilingual in Spanish is preferred but not required. CORE VALUES - Listed in bold below are Cemen Tech's six Core Values including an example of each Core Value. Positive Mindset - We know our attitude affects our performance. Ingenuity - Better, Faster, Easier. Accountable - We accept responsibility for our actions. Do the Right Thing - Do the right thing every time. Engaged - Listening to understand...acting to accomplish. Safety - We will reinforce safe habits by our own actions. COMPETENCIES To perform this position successfully, individual should demonstrate the following work competencies: Problem Solving - Identifies and resolves issues in a timely manner. Communication Skills - Speaks clearly, listens, and receives clarification, responds to questions while under pressure. Dependability - Follows instructions, responds to management direction, and takes responsibility. Quality Assurance - Demonstrates accuracy and thoroughness. Ethics/Professionalism - Treats people with respect; Works ethically and with integrity. Organizational Support - Follows policies and procedures. Judgment - Exhibits sound and accurate judgment. Safety and Security - Observes safety and security procedures; Uses equipment properly. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee: Must be able to frequently stoop/bend. Must be able to regularly use hands and arms. Must be able to regularly stand and walk. Must be able to lift and/or move up to 30 pounds. Must be able to work up to 15 feet off the ground, to work inside of bins on units, to climb ladders on occasion. Specific vision abilities required by this job include close, distance, color, and peripheral vision. ENVIRONMENTAL ADAPTABILITY The noise level in the work environment is usually moderate. Cemen Tech, Inc. is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, The Employer will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with Cemen Tech, Inc.
    $50k-74k yearly est. 26d ago

Learn more about infrastructure engineer jobs

How much does an infrastructure engineer earn in Ankeny, IA?

The average infrastructure engineer in Ankeny, IA earns between $59,000 and $115,000 annually. This compares to the national average infrastructure engineer range of $76,000 to $148,000.

Average infrastructure engineer salary in Ankeny, IA

$83,000

What are the biggest employers of Infrastructure Engineers in Ankeny, IA?

The biggest employers of Infrastructure Engineers in Ankeny, IA are:
  1. Meta
  2. Accenture
  3. Casey's
  4. Public Consulting Group
  5. Oracle
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