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  • National Support Eng - CT

    Canon USA & Affiliates 4.6company rating

    Infrastructure engineer job in Baton Rouge, LA

    **National Support Eng - CT - req1618** Support Service operations by utilizing technical product expertise in resolution of urgent issues, analyzing actions taken, and utilizing results to improve business practices. A high value is placed on improving repair speed (MTTR) and reducing repair costs. May be required to rotate through the Remote Service Center and providing modality-specific technical support to CMSU external customers as well as internal customers (Applications). Utilizes product expertise to diagnose/resolve customer issues on first contact to minimize system downtime and maximize FSE dispatch avoidance. Credentialing requirements, including Covid vaccinations, are a condition of employment for this position. CMSU is an Equal Opportunity Employer, and reasonable accommodations will be considered. **RESPONSIBILITIES** + **InTouch Center & Front Line Support** + Provide after-hours on-call telephone support and direct escalation support to Customer Engineers and Customer Solution Specialists (CSS). Mentor CSS to improve call resolution and author product knowledge articles to increase effectiveness. Establish and monitor procedures to maintain the integrity and quality of the Service problem/solution database. + Partner with Service field leadership to identify, escalate, and resolve customer issues through the Alert process. Recommend corrective actions based on product expertise, provide on-site support when required, and develop escalation pathways to CMSC (Japan) and Canon Medical Research (CMRU). Standardize and disseminate critical technical information, develop troubleshooting flowcharts, and recommend tools or equipment that improve productivity and reduce costs. Identify potential product issues, perform root cause analysis, and continuously improve alert and escalation processes. + **InnerVision Development** + Define future functional and feature needs for InnerVision based on field experience. Assist with testing, deployment, and optimization of upgrades and enhancements. Develop and refine internal processes using Best Practice principles to support daily operational needs. + **CMSC & NPI Support** + Differentiate product issues from routine service issues and investigate root causes. Serve as a technical liaison between Front Line teams and CMSC to identify, quantify, and resolve ongoing product concerns. Provide technical expertise to the CMSU Business Unit during NPI activities. + **Training Academy Support** + Contribute technical knowledge to the development of training curriculum aligned with evolving business needs. Support instructional delivery, lab oversight, and competency assessments as required. + **Overall Service & Business Performance** + Analyze InTouch cases to identify trends, recurring issues, and root causes across processes, hardware, software, and logistics. Develop and promote standardized troubleshooting methodologies, technical bulletins, and best practices that improve customer satisfaction and reduce costs. Establish measurement systems, influence service information systems, and provide financial impact analysis to support profitability-driven corrective actions. + **Customer & Internal Technical Support** + Work directly with eligible external customers to remotely troubleshoot and resolve product issues via phone and remote tools. Collaborate with Clinical Support teams to analyze complex issues, monitor service alerts from installed systems, escalate issues as needed, and generate knowledge articles in accordance with established P&P. **QUALIFICATIONS** + Previous technical support or field service experience at journey level demonstrating strong troubleshooting and analytical skills. + Ability to develop and maintain effective internal and external working relationships. + Ability to travel both nationally and internationally. + Must maintain active motor vehicle/driver's license from the state where the employee resides. + Minimum 7 years Applied technical experience. + **Pay Range $107K to $193K** \#LI-LP1 \#LI-Remote **_About us!_** _Canon Medical Systems USA, Inc., a world leader in diagnostic imaging, is in search of qualified candidates to fill our open positions. Canon Medical Systems offers a competitive salary and benefits package, we support a diverse workplace and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, sexual orientation, gender identity, religion, national origin, protected veteran status, or on the basis of disability. We invite you to join and become part of our Canon family._
    $62k-79k yearly est. 2d ago
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  • Empower System Administrator

    Onpath Federal Credit Union 3.8company rating

    Infrastructure engineer job in Laplace, LA

    At OnPath Credit Union, we share a passion for delivering exceptional service. Your primary role will involve building relationships with our members, offering personalized solutions and identifying opportunities to help them achieve financial success. If you thrive in an environment with team members who truly enjoy what they do and you are sales driven and motivated to succeed, then OnPath is the place for you! Voted eleven years in a row as one of the Top 40 Places to Work by the Times Picayune, we offer: * Competitive Compensation * Impressive Benefits Package including Medical, Dental, Life Insurance, and 401(K) Plan * Paid Vacation, Wellness, Sick Time, and more! Interested? Become part of the OnPath team that believes exceptional service defines the core of who we are. Our Mortgage Department is looking for an Empower System Administrator to join our team! The salary range for this position is $96,137.75 to $144,206.63 based on skills and experience. This position is classified as Remote. SCOPE: As a dedicated member of the OnPath FCU team, this role performs a variety of tasks that in partnership with the surrounding departments, provides cost effective financial services for the benefit of our members who are our primary focus. Our core values are what make us E.P.I.I.C. We are Empathetic to the vast situations and needs of our members and to each other. We are Passionate about the financial growth and success of our members. We are Innovative in our ideas and goals to remain at the top of our class in financial services. Our Integrity is not an option. We require our employees to be honest and have strong moral principles. We are Committed to our promise to be the best financial advocates for our members and the communities we serve. Responsible for providing dedicated support for the loan origination system and managing related critical initiatives. Perform day-to-day administrative functions for Empower while following best practices for security and system management. Analyze system configuration and provide recommendations for optimization and adherence to best practice and/or established development standards. Will be involved throughout the solution development lifecycle as the requirements subject matter expert and expected to take responsibility and ownership for the requirements artifacts produced. Perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates. MAJOR DUTIES AND RESPONSIBILITIES: Responsible for Empower system configuration to ensure system performs as required. Verify, manage, administer, communicate, and resolve system issues. Gather and document business requirements, formulate use cases, track requirements, provide status and ensure quality solution throughout the project. Coordinate with internal business partners for updates and customizations. Analyze software upgrades and what effects they have on the department prior to implementation. Address system changes and procedure changes with Operations and other required internal teams. Build and maintain technical relationships with internal and external teams. Effectively communicate technical proposals to team members and management. Develop and maintain Empower documentation for development standards, processes and procedures. KNOWLEDGE AND SKILLS Experience Five years to eight years of similar or related experience, including preparatory experience. Education/Certifications/Licenses A college degree. Bachelor's degree in business, computer science, information systems or analytical techniques preferred, or equivalent work experience. Interpersonal Skills The ability to motivate or influence internal or external senior level professionals is a critical part of the job, requiring a significant level of influence and trust. Obtaining cooperation and agreement on important outcomes via frequently complex, senior level dialogues, as well as a professional level of written communication skills are essential to the position. Other Skills * Five plus (5+) years of Empower system administration experience required including configuration, testing, triage and release management with Empower SaaS application. * Strong Empower knowledge around: -LOS: Setups, Mapping Trees, Workflow Designer, Document Designer, Orchestration Engine, Migration Center -POS: Borrower & Loan Officer Portals -Integrations/Services/AI: Exchange, API/Development Work, AIVA -Docs/eClosing: Wolters Kluwer -Product & Pricing: Optimal Blue, Native PPE -Reporting: AIVA -Task/exception-based workflow knowledge preferred * Familiarity with Empower integrations to external systems. * Strong working knowledge of mortgage and consumer (home equity) loan manufacturing processes from origination to post-closing. * Knowledge of business analysis process and definition of software requirements; familiarity with relational database and client-server concepts. * Intermediate Microsoft Office technical skills. * Strong analytical and problem-solving skills, with the ability to perform complex business and product requirement analysis and then translate them into configuration specifications. * Ability to understand complex problems and to collaborate and explore alternative solutions. * Ability to make decisions that have significant impact on the department's credibility, operations, and services. * Adaptability to adapt to rapidly evolving business priorities and direction. * Experience must include working independently on large and complex projects that built or enhanced production systems. ADA Requirements Physical Requirements Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Working Conditions Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise. Mental and/or Emotional Requirements Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters. Disclaimers Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management. The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. OnPath FCU is an EOE/M/F/Disability/Veteran
    $96.1k-144.2k yearly 3d ago
  • Control Systems Administrator

    John H. Carter Website 4.5company rating

    Infrastructure engineer job in Baton Rouge, LA

    Essential Duties & Responsibilities This position requires the individual to install and maintain distributed control systems (DCS), safety instrumented systems (SIS) and other electronic automation equipment. This involves analyzing requirements for installation, commissioning and inspecting systems hardware and software, troubleshooting and resolving problems, and managing the customer's needs over time. This position requires a technical acumen, ability for critical analysis and attention to detail with an emphasis on strong computer skills. This position requires the ability to travel to remote customer sites. The position requires driving to the customer industrial sites on a regular basis. Individuals must be capable of, and diligent about, compliance with safety rules and regulations in these environments. Attention to detail and awareness of potential safety hazards is expected at all times. Maturity and sound judgment are essential to working in this environment. Provide DCS and SIS technical support services to our customer base. Predominant systems include DeltaV DCS, DeltaV SIS and AMS Device Manager. Typical responsibilities include: Control Systems Administration: Design, installation of software, staging, customer witness testing, installation, startup and upgrades. Active Directory/DNS design, installation, configuration, maintenance, and troubleshooting. Virtualization environment design, configuration, and maintenance. Computer workstation and server design, configuration and maintenance. Control system network and wireless design, setup and maintenance. Control System Preventive Maintenance Schedule obligations to contract customers. Follow documented service and maintenance procedures to ensure quality service delivered to end customers. Verify assigned contract customers and service contract deliverables are met. Work with sales department to grow service and product portfolio at customer sites. Control System Lifecycle Care: Understand and implement basic control system configuration, graphic design, troubleshooting. Support software upgrade audits and upgrades, computer hardware and software installation, control system installation and first-time powerup inspections, engineering Factory Acceptance Tests (FAT), commissioning, loop checkout and startup support. Support emergency and break/fix services. Participate in rotating after-hours on-call coverage. Some travel and overnight stays will be required and will vary depending on assigned tasks. Typical travel time is 2-3 days within 1-4 hours from home office. Travel time and length fluctuates based upon specific nature of services delivered. Ability to work some overtime, including weekends and/or holidays as business needs arise. Ability to work some shift-work, including night-shifts, as business needs arise. Ability to drive a company-provided vehicle. Ability to travel via boat or helicopter to offshore facilities if assigned. Ability to work independently in a fast-paced environment. Facilitate customer application requirements. Attend required skills and safety training via computer-based training and both local and out-of-state factory training courses. Work Safely: wear proper PPE, comply with all safety requirements at any location, and remain alert and aware of surroundings at all times. Follow company policies, procedures and methodologies. Understand and ensure that TCC (Total Customer Commitment) standards are upheld. Work collaboratively with development staff and support staff to maintain thorough knowledge of product capabilities, and to ensure that all communications between John H. Carter Co., Inc. and its stakeholders are precise. Some lifting, bending and long-term standing required (see Physical Requirements section). The above does not constitute the total responsibilities of the role. Although this is a salaried position, paid overtime is included. Please note that this role is not eligible for Visa sponsorship/assistance at this time. PLEASE NOTE: John H Carter Company is not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee of John H Carter Company about this opening. All resumes submitted by search firms/employment agencies to any employee at John H Carter Company via-email, the Internet or in any form and/or method without a valid and executed search firm agreement in place for this position will be deemed the sole property of John H Carter Company; no fee will be paid in the event a candidate is hired by John H Carter Company as a result of the unsolicited referral or through other means. If you wish to become an approved agency to assist us in our employment efforts, please submit your request to: ***********************
    $63k-82k yearly est. 15d ago
  • Distinguished Engineer - Spark Infrastructure Architecture

    Cisco Systems, Inc. 4.8company rating

    Infrastructure engineer job in Baton Rouge, LA

    Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Come help organizations be their best, while you reach new heights with a team that has your back. Meet the Team: Our Distinguished Engineer team drives architecture and technical direction for Splunk's $3.5B platform, ingesting petabytes of data for over 95% of the Fortune 100. As a tight-knit group of DEs reporting to the VP of Architecture, we operate autonomously while coordinating closely on practical, durable solutions that evolve the platform for future requirements. Each DE owns cross-organizational domains that shift fluidly as needs arise. Work alongside exceptionally smart engineers who value rigorous thinking and friendly collaboration-this is where the technical future gets defined! Impact: Architect and operationalize Spark at scale as a core component of Cisco Data Fabric, enabling customers to access and analyze exponentially more data across diverse organizational sources. Build resilient, always-on infrastructure with automatic retry logic, fault tolerance, and seamless integration across myriad data sources and formats including Parquet, Iceberg, and modern table formats. Design the operational backbone-monitoring, observability, error handling, and horizontal scalability-that enables hundreds of engineers to build features confidently on solid foundations. Establish architectural patterns and support mechanisms that ensure high availability while maintaining performance at petabyte scale. Success is measured by customer adoption of data fabric capabilities and operational reliability metrics-uptime, ingestion performance, and incident reduction-that directly impact customer value. Minimum Qualifications: * Bachelor's in Computer Science (or equivalent) with 15+ years of related experience; or Master's with 12+ years; or PhD with 8+ years or equivalent experience * Designed and deployed production Spark deployments at scale in cloud environments * Experience with modern data formats including Parquet, Iceberg, and related table/columnar formats * Production experience with AWS cloud platform * Led technical decisions and architectural direction across engineering organizations of 50+ engineers Preferred Qualifications: * Production experience with Azure and/or GCP cloud platforms * Experience integrating with diverse data platforms such as Snowflake, Pinot, Databricks, Trino, or similar systems * Extensive Kubernetes experience in production environments * Proven track record mentoring and growing engineers, with strong collaboration skills across sponsors, design, product management, and engineering teams Why Cisco? At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada: The starting salary range posted for this position is $267,600.00 to $339,400.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco's policies: * 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees * 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco * Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees * Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) * 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next * Additional paid time away may be requested to deal with critical or emergency issues for family members * Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: * .75% of incentive target for each 1% of revenue attainment up to 50% of quota; * 1.5% of incentive target for each 1% of attainment between 50% and 75%; * 1% of incentive target for each 1% of attainment between 75% and 100%; and * Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $273,200.00 - $442,600.00 Non-Metro New York state & Washington state: $267,600.00 - $390,300.00 * For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.
    $101k-123k yearly est. 60d+ ago
  • Systems Administrator Intermediate

    Sfbcic

    Infrastructure engineer job in Baton Rouge, LA

    Are you looking for a great team environment? Southern Farm Bureau Casualty Insurance Company is currently seeking a Systems Administrator Intermediate. Southern Farm Bureau is a great company and an excellent place to work. The Company offers a family-oriented work environment, work-life balance and a rich benefit package which includes paid time off, company matched 401(k), pension/retirement, medical, dental, vision, group life, accidental death and dismemberment, employee assistant program, a continued education program, and a hybrid home/office work schedule after the training period. This is not a Remote opportunity. If you enjoy working in a team environment and would like to learn, stretch yourself and contribute to the success of an evolving Systems & Technology function, read on. We're looking for a Systems Administrator Intermediate will, under direct supervision, be responsible for proactively designing, building, and maintain enterprise systems to support the existing and future needs of the business. Duties and Responsibilities of a System Administrator Intermediate: You will work alongside other administrators - • Installs and configures operating systems software releases, hardware, core system software and third party products. • Assists with evaluation and installation of operating systems product patches. • Evaluates and installs patches for operating systems and third party software. • Diagnoses and resolves intermediate server software/hardware issues and coordinates with vendor for resolution. • Assists with maintenance system backups. • Maintains documentation for server equipment. • Assists with the development of business continuity plans for server and storage restoration. • Helps provide technical support and guidance for PC/laptop related issues. • Provides technical support and guidance for PC/laptop related issues. • Logs and resolves trouble tickets in support database. • Assists with the development of business continuity plan. • May install, configure and maintain Storage Area Network including backup or replication of data. • May install and maintain company intranet and imaging system. • May install, maintain and provide for backups of SQL server environment. • Monitors hardware and software environments and takes corrective action when required. Required skills: Ability to work on a team and independently. Ability to adhere to timelines and schedules without sacrificing the quality of deliverables. Strong organization skills and the ability to manage, prioritize workload, document, and report daily on progress, challenges and successes. Strong communication skills. Ability to pay attention to detail and perform work reliably, accurately and thoroughly. Preferred Skills: JavaScript, HTML and CSS C#, .NET Framework, .NET Core COBOL SQL/DB2 Agile/Scrum Microsoft DevOps
    $60k-79k yearly est. 6d ago
  • Systems Administrator

    Job Details

    Infrastructure engineer job in Baton Rouge, LA

    Do you dream in PowerShell, speak fluent Group Policy, and occasionally argue with printers (and win)? If so, we want you on our team! We're looking for a Systems Administrator who knows their way around Windows Servers, Active Directory, SCCM, Intune, Microsoft 365, and Teams Voice. VMware skills are a nice bonus, but if you can tame patch cycles, wrangle stubborn updates, and keep users happily connected, you're already our kind of IT hero. What You'll Do Keep our Windows Server and Active Directory environment running smoother than a reboot after Patch Tuesday. Deploy and manage workstations with SCCM and Intune (no more “it works on my machine” excuses). Manage Microsoft 365 and Teams Voice (yes, phones are still a thing). Handle patching and vulnerability remediation like a pro. Provide Tier 2/Tier 3 support (a.k.a. the problems that Google doesn't solve). What We're Looking For Minimum of a two-year degree in IT or related field (Bachelor's preferred). At least five years of sysadmin wizardry. Strong knowledge of Windows Server/AD, SCCM, Intune, M365. Able to work evenings/weekends when the gremlins of downtime appear. Great troubleshooting skills and an even better sense of humor. See below for all of the particulars. College: LCTCS Department: Operations Sub department: Information Technology Type of Appointment: Full time - Regular Salary: Will be commensurate with both education and experience. Duties and Responsibilities: Windows Server & Active Directory Management • Administer, configure, and maintain Windows Server environments, including file/print services, DNS, DHCP, and Group Policy. • Support, manage, and assist with the design of Active Directory, including OU structure, account provisioning, authentication, and access controls. • Perform routine system monitoring, troubleshooting, and patching of Windows servers. • Document and maintain standard operating procedures for server and AD administration. Endpoint & Workstation Management • Create, maintain, and deploy desktop images for new and existing hardware. • Configure, maintain, and support the SCCM environment for OS deployment, software distribution, and updates. • Research and evaluate software imaging solutions for enterprise-wide implementation. • Provision and manage Windows devices using Intune, ensuring compliance and security standards are met. • Develop and maintain standard installation packages and automated deployment via AD GPO and SCCM. • Research and evaluate new workstation hardware (PCs, laptops, handheld devices) to set organizational standards. • Analyze and test hardware/software interoperability and compatibility with the enterprise environment. Cloud & Collaboration Tools • Administer Microsoft 365 services, including Exchange Online, SharePoint, OneDrive, and user licensing. • Configure and support Microsoft Teams Voice, including call flows, number assignments, and end-user support. • Assist end-users with adoption and troubleshooting of Microsoft collaboration technologies. Security & Compliance • Provide patch management and vulnerability remediation across servers and workstations. • Ensure compliance with organizational security policies and applicable regulations. • Collaborate with IT security teams to proactively identify, mitigate, and remediate threats. Virtualization (Supporting Role) • Perform basic administration and monitoring of VMware vSphere environments. • Support provisioning and maintenance of virtualized Windows servers as needed. Other Responsibilities • Provide Tier 2/Tier 3 support for escalated system and workstation issues. • Maintain detailed documentation of procedures, standards, and system configurations. • Collaborate with IT teams to design and implement improvements and new solutions. • Provide after-hours support as part of an on-call rotation (including evenings and weekends). Required Education: Associate's degree (2 year) in Information Technology or related field Required Experience: • Minimum of 5 years of related experience in systems administration • Experience configuring and supporting Microsoft Teams Voice. Required Knowledge, Skills and Abilities: • Strong knowledge of Windows Server, Active Directory, Group Policy, SCCM, Intune, and Microsoft 365 administration. • Familiarity with virtualization technologies (VMware preferred). • Solid understanding of IT security, patching, and vulnerability remediation practices. • Strong troubleshooting, analytical, and communication skills. • Ability to work evenings and weekends as required. Preferred Education: Bachelor's degree preferred. Benefits: As a member of the Louisiana Community and Technical College System, LCTCS has an attractive benefits package with a wide variety of benefit options. Benefits offered include retirement, multiple medical insurance options, supplemental insurances (dental, term life, disability, accident, vision, etc.), Tax Saver Flexible Benefits Plan (saves tax dollars on some child care and medical expenses), holidays (14 per year, typically includes longer break at Christmas), generous annual (vacation) and sick leave benefits and Employee Assistance Program. Specific benefits depend on job category, percent effort and length of employment. Application Deadline: Applications will be accepted and position will remain open until filled. Application Instructions: Applicants for this position should submit a cover letter that addresses the outlined responsibilities, a resume, and the names and contact information for three professional/work-related references. *If selected, applicant will be asked to provide a certified copy of transcript prior to final offer. In accordance with LCTCS Policy #6.036, a criminal history check will be conducted on all new hires. LCTCS participates in the federal E-Verify system for identification and employment eligibility purposes. LCTCS is a State As a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities. For more information about the Louisiana Community and Technical College System, visit **************
    $60k-79k yearly est. 60d+ ago
  • Connectivity Systems Engineer

    Meta 4.8company rating

    Infrastructure engineer job in Baton Rouge, LA

    Meta is seeking a Connectivity Systems Engineer to join our DEC Design Engineering team. Our Data Centers are the foundation upon which our rapidly growing infrastructure efficiently operates and our innovative services are delivered. This role is responsible for the design of inside and outside plant structured cabling and infrastructure for our data center installations - including new builds, retrofits, special projects, and technology modifications. Connectivity Systems Engineers must demonstrate experience developing designs as well providing effective oversight of outsourced design work. In addition to assuring timely delivery of designs that meet (or exceed) project requirements, Connectivity Systems Engineers are expected to drive best practices and establish tools, processes, and standards consistent with large-scale data center deployments. Full design lifecycle engagement is required - with lessons learned from field deployments rolled into future programmatic designs. The Connectivity System Engineer will be expected to collaborate effectively with internal and external stakeholders - assuring all structured cabling design requirements are met in design execution. **Required Skills:** Connectivity Systems Engineer Responsibilities: 1. Drive designated program initiatives end-to-end - from requirements gathering, to design development, cross-functional validation, and rollout 2. For special programs, drive global project execution in addition to program development 3. Actively seek and promote best design practices, processes, and improvements to establish program designs conducive to large-scale builds 4. Actively incorporate lessons learned from previous builds and design generations 5. Fluent interfacing with network transport and network architecture requirements 6. Manage the design execution of complete and correct construction documents, schematic diagrams, pathways, rack systems, rack elevations, cable matrices, and bills of materials, as needed for all OSP, ISP, and Network structured cabling and infrastructure elements 7. Assist with request for proposal (RFP) process & bid documentation coordination for both design and construction contracts as required 8. Streamline deployment of project deliverables on short timelines 9. Validate and proof project deliverables and executable design documentation at each design milestone 10. Engage in the construction administration phase for design-driven elements that require technical depth that cannot be resolved directly by the Design Consultant or Geo Engineer - such as change coordination and request for information (RFI) responses 11. Partner with internal and external teams to drive programmatically approved changes across applicable projects 12. Manage and maintain documents reflecting project completion deliverables (i.e. as-built documentation), updating as required 13. Collaborate with internal stakeholders to deliver project designs meeting capacity and network requirements as well as rollout timelines 14. Drive scalable structured cabling solutions throughout Meta owned or operated data center spaces and support facilities 15. Serve as a Technical SME for programs and projects that one leads 16. Provide regular project status updates and support DEC Design Engineering and corporate dashboards that capture delivery, cost, quality, and other established metrics 17. Participate in various team syncs to drive alignment, visibility, and consistency in program and project execution 18. Identify and respond to risks and high-priority issues timely and effectively 19. Travel as required (~10-20%) to review projects and coordinate with onsite personnel and contractors at project locations **Minimum Qualifications:** Minimum Qualifications: 20. Bachelor of Science degree in engineering or equivalent practical experience 21. 10+ years of experience delivering engineering results 22. Demonstrated expertise in physical infrastructure design including structured cabling and fiber-optic cabling 23. Proven leadership experience such as leading large projects, leading teams, coordinating with a wide variety and number of stakeholders 24. Comprehensive knowledge of and experience with fiber optic components, cabling, interconnect products, technologies, and standards 25. Effective prioritization skills to continuously analyze workload and qualify priorities based on impact and effort, often involving shifting deadlines and quick turnaround 26. Workflow efficiency and automation - demonstrated experience in improving/developing processes to drive efficiency, automating wherever possible 27. Construction experience such as site walks, punch lists, field coordination, RFIs, clash detection, lessons learned feedback loops, etc 28. Mission critical engineering project experience 29. Detail oriented, experience providing solutions to complex problems, and proven experience with effectively manage deadlines 30. Demonstrated experience effectively engaging with many stakeholders (internal and external) to extract, analyze, and qualify requirements to drive solutions from inception to completion 31. Experience with construction management applications (e.g. e-Builder, Unifier, BIM360, Procore) **Preferred Qualifications:** Preferred Qualifications: 32. Network design experience 33. BICSI accreditation - RCDD / DCDC certification 34. Network/Transport Certification (CCNA or equivalent) 35. PMP accreditation or similar 36. Experience with tooling & automation development (i.e. computer programming/scripting, database integration, dashboards, APIs) 37. Working knowledge of 40/100/400G Ethernet and CWDM, DWDM and optical transport network technologies 38. Experience with fiber topology evolution to achieve resiliency and latency requirements 39. Experience leading & mentoring an in-house BIM team, providing technical direction and ensuring high-quality deliverables for data center connectivity projects 40. Experience developing, maintaining, & automating BIM models and workflows using Revit, ACC, AutoCAD, and Dynamo, and guiding custom tool/script development (Python, C#) 41. Experience with establishing and enforcing BIM standards and libraries, ensuring consistency and efficiency across large-scale builds and retrofits 42. Experience collaborating cross-functionally with network engineering, systems engineers, and external partners to align BIM deliverables with network architecture and project requirements 43. Management experience with design execution and quality control for construction documents, schematic diagrams, rack systems, cable matrices, and bills of materials for OSP/ISP/network cabling 44. Demonstrated knowledge of current BIM and data center design trends to better advocate for innovative solutions, and support project evaluation and dashboard reporting **Public Compensation:** $150,000/year to $209,000/year + bonus + equity + benefits **Industry:** Internet **Equal Opportunity:** Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment. Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.
    $150k-209k yearly 13d ago
  • Systems & Network Administrator: Baton Rouge, LA

    Turnkey Solutions 3.7company rating

    Infrastructure engineer job in Baton Rouge, LA

    The Systems & Network Administrator is responsible for providing the highest tier of onsite and remote support to our clients. This relates to all technology, to include workstations, servers, printers, networks, and vendor specific hardware and software. This position requires the candidate to identify user problems promptly, develop solutions and always maintain our high level of customer satisfaction. A typical week: Based out of our Baton Rouge office, this position will include onsite service at our client's offices in the area with occasional onsite service in the New Orleans area. Benefits include: Excellent healthcare benefits, PTO, bonus program, training opportunities & more. Pay range: $58,000 - $82,000, depending on experience. Primary Responsibilities Highest tier of support relating to technical issues involving Microsoft's core business applications and for cloud-based applications and technologies such as Microsoft 365. Highest tier of support for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, as well as virtual environments built on Citrix, Microsoft, and VMware. Technical services and support at the network level: WAN, LAN and WLAN connectivity, routers, firewalls, and security. Remote access solution implementation and support: VPN, Remote Desktop, and Citrix System documentation and consulting services to include system reviews and recommendations. Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages. Service escalations from Level 1 and Level 2 technicians. Additional Responsibilities Improve customer service, perception, and satisfaction. Ability to work in a team and communicate effectively. Escalate service or project issues that cannot be completed within agreed service levels. Business awareness: Develop, document, and update specific knowledge about the customer and how IT relates to their business strategy and goals. Develop in-depth knowledge of the service catalog and how it relates to customer's needs. Document internal processes and procedures related to duties and responsibilities. Responsible for documenting time and expenses as they occur. Remain up to date with current and future technologies emerging in the industry. Qualifications All team members at this level are expected to achieve a certification from our preferred firewall brand (Watchguard) within the first 6 months of employment. Examples of additional certifications that may be required include Microsoft, Citrix, Cisco, VMware, CompTIA Ability to pass test demonstrating strong written and verbal communications skills. 5 - 10 years IT support experience with proven experience working on networking, servers and applications in an enterprise environment. Ability to pass vocabulary and operational proficiency tests on current PC hardware, software, and networking. Ability to work as scheduled sitting, standing, stooping, lift and carry 35 lbs., use a keyboard, and speak on the phone. Ability to travel to client site using your private vehicle. Preferred Skills Interpersonal skills: Such as telephony skills, communication skills, active listening and customer-care Diagnosis skills of technical issues Ability to multi-task and adapt to changes quickly. Service awareness of all organization's key IT services for which support is being provided. Understanding of support tools, techniques, and how technology is used to provide IT services. Ability to analyze practical business impact of IT and related systems. Self-motivated with the ability to work in a fast-moving environment. 2 years of coursework in computer related discipline. 2 years of experience with a managed services provider or IT consulting company. Current/Active certification related to networking or servers. Experience with Mac or Linux based systems. Experience with network cable installation and termination.
    $58k-82k yearly 60d+ ago
  • Network Support Specialist

    Belle of Baton Rouge 3.9company rating

    Infrastructure engineer job in Baton Rouge, LA

    Our philosophy is to hire people with wonderful attitudes, who are dedicated to providing extraordinary service to our guests and colleagues. We believe in focusing on Team Members' talent in order to discover their strengths and develop them to continue growth within the company. Looking For Perks? We've got you covered! Top industry pay Tuition Reimbursement 401k with company match Comprehensive health packages Paid Time Off Network Support Specialist This position is an intricate part of the IT department to ensure the best technology efficiency across the property. This position will handle trouble shooting, assist with network maintenance, ESSENTIAL FUNCTIONS (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive to this position.) Ensure consistent high-quality service to all our team members and guests. Effectively handle all service calls. Accurately assess user issues, and research, diagnose, and resolve problems. Promptly refer higher-level issues to other members of IT team for resolution. Follow up with users to ensure adequate problem resolution. Review and monitor applications and operating systems. Review and monitor file server and data communications equipment. Maintain integrity and security of company information through effective backup and restoration procedures and disaster recovery planning. Perform preventive maintenance and repair services to hardware components as needed. Implement and install new software and hardware as needed. Remain informed about new technology available. Review all departmental activities with IT Management team. Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations. Keep work area in a clean and orderly manner. Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. Handle routine guest complaints and incidents and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships. Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change. Perform other duties as assigned or reasonably requested by any member of management. QUALIFICATIONS 1 to 2 years of related work experience within the IT industry, preferred. High School Diploma/GED, required. Must be able to work Weekends, Nights, and Holidays Able to effectively communicate in English via verbal and written. Must be able to work in a fast-paced environment. Must be able to obtain a state gaming permit. The Queen Casino & Entertainment and its affiliates are an equal opportunity employer.
    $54k-71k yearly est. 60d+ ago
  • Field Support Engineer

    Trilon Group

    Infrastructure engineer job in Baton Rouge, LA

    Waggoner Engineering, Inc., a part of the larger Trilon family of companies, is hiring a Field Support Engineer for our Baton Rouge, LA office. The Field Support Engineer plays a key role in delivering that vision by ensuring employees across our offices have a seamless, productive, and empowering technology experience. Field Support Engineers are the hands-on face of IT within Trilon offices. This role is more than troubleshooting or escalation resolution; it is about helping people do their best work through technology. From onboarding new employees to supporting office moves, hardware lifecycle events, and partner integrations, Field Support Engineers are trusted advisors who keep Trilon connected, confident, and future ready. You will work closely with enterprise IT teams, helpdesk operations, and local leadership to deliver a world-class digital workplace that blends reliability, innovation, and excellent service. Your Primary Responsibilities will include * Onsite IT Support and Service Delivery * Serve as the local, hands-on IT presence in Trilon offices, ensuring employees receive timely and effective support; this includes remote support to Tier 2/3 offices * Partner with the helpdesk team to resolve escalated issues and proactively address local IT needs * Support office relocations, acquisitions, and new office setups, ensuring infrastructure, endpoints, and collaboration tools are deployed correctly * Provide onsite flex support during partner integrations and major IT or business project transitions * Employee Enablement and Experience * Deliver seamless technology experiences for onboarding and offboarding, including account provisioning, hardware setup, and access configuration * Conduct in-person or virtual training sessions on Trilon's core technologies to improve adoption and enhance digital maturity * Act as a trusted point of contact between employees and IT leadership, capturing feedback and identifying opportunities for improvement * Champion a culture of productivity, digital enablement, and excellent customer service within the local office * Hardware, Systems, and Infrastructure Management * Manage the full hardware lifecycle, including procurement, installation, maintenance, and refresh of laptops, peripherals, and mobile devices * Install, configure, and troubleshoot edge infrastructure such as networking, servers, and local systems in partnership with L3 engineering teams * Ensure meeting rooms, collaboration spaces, and local IT systems remain operational, reliable, and up to standard * Documentation and Standardization * Maintain IT knowledge base documentation and contribute to consistent service delivery playbooks * Document unique applications, workflows, and processes within regional offices and recommend standardized enterprise solutions when appropriate * Share lessons learned and best practices with peers and IT leadership to promote service consistency across Trilon offices What you'll need * 3 to 5 years of experience in IT support, field services, or workplace technology roles * Strong knowledge of Microsoft 365, Windows, mac OS, Active Directory, and endpoint management tools * Familiarity with collaboration platforms, meeting room technologies, and workplace networking * Experience supporting onboarding, hardware provisioning, and office IT setup * Willingness to work on the weekend and off hours as needed * Ability to install and troubleshoot edge infrastructure with guidance from L3 engineering teams * Strong communication and customer service skills with the ability to train and enable employees effectively * Excellent troubleshooting and problem-solving abilities with a proactive, customer-first mindset * Bachelor's degree in Information Systems or a related field preferred * Relevant certifications such as CompTIA A+, Microsoft, or ITIL Foundation are a plus * Will require periodic travel between regional offices to deliver onsite services under Trilon's IT support model * Must be in a designated region and based in a Tier 1 or Tier 2 Trilon office to provide hands-on leadership and engagement Why Join Our Team We know work isn't only about what you do, it's also about who you work for and with! Waggoner Engineering provides a fun, family-friendly, and multicultural work environment that supports a work life balance, including: * WEI Incentive Program * Healthy Workplace Program * Employee Referral Bonus * Competitive Health Benefits * Career Development and Training * Flexible/Hybrid Schedule * Community Service Opportunities * Worldwide Travel Assistance Waggoner Engineering, Inc. is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
    $62k-101k yearly est. 10d ago
  • Field Support Engineer

    Waggonereng

    Infrastructure engineer job in Baton Rouge, LA

    Waggoner Engineering, Inc., a part of the larger Trilon family of companies, is hiring a Field Support Engineer for our Baton Rouge, LA office. The Field Support Engineer plays a key role in delivering that vision by ensuring employees across our offices have a seamless, productive, and empowering technology experience. Field Support Engineers are the hands-on face of IT within Trilon offices. This role is more than troubleshooting or escalation resolution; it is about helping people do their best work through technology. From onboarding new employees to supporting office moves, hardware lifecycle events, and partner integrations, Field Support Engineers are trusted advisors who keep Trilon connected, confident, and future ready. You will work closely with enterprise IT teams, helpdesk operations, and local leadership to deliver a world-class digital workplace that blends reliability, innovation, and excellent service. Your Primary Responsibilities will include * Onsite IT Support and Service Delivery * Serve as the local, hands-on IT presence in Trilon offices, ensuring employees receive timely and effective support; this includes remote support to Tier 2/3 offices * Partner with the helpdesk team to resolve escalated issues and proactively address local IT needs * Support office relocations, acquisitions, and new office setups, ensuring infrastructure, endpoints, and collaboration tools are deployed correctly * Provide onsite flex support during partner integrations and major IT or business project transitions * Employee Enablement and Experience * Deliver seamless technology experiences for onboarding and offboarding, including account provisioning, hardware setup, and access configuration * Conduct in-person or virtual training sessions on Trilon's core technologies to improve adoption and enhance digital maturity * Act as a trusted point of contact between employees and IT leadership, capturing feedback and identifying opportunities for improvement * Champion a culture of productivity, digital enablement, and excellent customer service within the local office * Hardware, Systems, and Infrastructure Management * Manage the full hardware lifecycle, including procurement, installation, maintenance, and refresh of laptops, peripherals, and mobile devices * Install, configure, and troubleshoot edge infrastructure such as networking, servers, and local systems in partnership with L3 engineering teams * Ensure meeting rooms, collaboration spaces, and local IT systems remain operational, reliable, and up to standard * Documentation and Standardization * Maintain IT knowledge base documentation and contribute to consistent service delivery playbooks * Document unique applications, workflows, and processes within regional offices and recommend standardized enterprise solutions when appropriate * Share lessons learned and best practices with peers and IT leadership to promote service consistency across Trilon offices What you'll need * 3 to 5 years of experience in IT support, field services, or workplace technology roles * Strong knowledge of Microsoft 365, Windows, mac OS, Active Directory, and endpoint management tools * Familiarity with collaboration platforms, meeting room technologies, and workplace networking * Experience supporting onboarding, hardware provisioning, and office IT setup * Willingness to work on the weekend and off hours as needed * Ability to install and troubleshoot edge infrastructure with guidance from L3 engineering teams * Strong communication and customer service skills with the ability to train and enable employees effectively * Excellent troubleshooting and problem-solving abilities with a proactive, customer-first mindset * Bachelor's degree in Information Systems or a related field preferred * Relevant certifications such as CompTIA A+, Microsoft, or ITIL Foundation are a plus * Will require periodic travel between regional offices to deliver onsite services under Trilon's IT support model * Must be in a designated region and based in a Tier 1 or Tier 2 Trilon office to provide hands-on leadership and engagement Why Join Our Team We know work isn't only about what you do, it's also about who you work for and with! Waggoner Engineering provides a fun, family-friendly, and multicultural work environment that supports a work life balance, including: * WEI Incentive Program * Healthy Workplace Program * Employee Referral Bonus * Competitive Health Benefits * Career Development and Training * Flexible/Hybrid Schedule * Community Service Opportunities * Worldwide Travel Assistance Waggoner Engineering, Inc. is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
    $62k-101k yearly est. 9d ago
  • Systems Administrator

    Louisiana Community and Technical College System 4.1company rating

    Infrastructure engineer job in Baton Rouge, LA

    Do you dream in PowerShell, speak fluent Group Policy, and occasionally argue with printers (and win)? If so, we want you on our team! We're looking for a Systems Administrator who knows their way around Windows Servers, Active Directory, SCCM, Intune, Microsoft 365, and Teams Voice. VMware skills are a nice bonus, but if you can tame patch cycles, wrangle stubborn updates, and keep users happily connected, you're already our kind of IT hero. What You'll Do * Keep our Windows Server and Active Directory environment running smoother than a reboot after Patch Tuesday. * Deploy and manage workstations with SCCM and Intune (no more "it works on my machine" excuses). * Manage Microsoft 365 and Teams Voice (yes, phones are still a thing). * Handle patching and vulnerability remediation like a pro. * Provide Tier 2/Tier 3 support (a.k.a. the problems that Google doesn't solve). What We're Looking For * Minimum of a two-year degree in IT or related field (Bachelor's preferred). * At least five years of sysadmin wizardry. * Strong knowledge of Windows Server/AD, SCCM, Intune, M365. * Able to work evenings/weekends when the gremlins of downtime appear. * Great troubleshooting skills and an even better sense of humor. See below for all of the particulars. College: LCTCS Department: Operations Sub department: Information Technology Type of Appointment: Full time - Regular Salary: Will be commensurate with both education and experience. Duties and Responsibilities: Windows Server & Active Directory Management * Administer, configure, and maintain Windows Server environments, including file/print services, DNS, DHCP, and Group Policy. * Support, manage, and assist with the design of Active Directory, including OU structure, account provisioning, authentication, and access controls. * Perform routine system monitoring, troubleshooting, and patching of Windows servers. * Document and maintain standard operating procedures for server and AD administration. Endpoint & Workstation Management * Create, maintain, and deploy desktop images for new and existing hardware. * Configure, maintain, and support the SCCM environment for OS deployment, software distribution, and updates. * Research and evaluate software imaging solutions for enterprise-wide implementation. * Provision and manage Windows devices using Intune, ensuring compliance and security standards are met. * Develop and maintain standard installation packages and automated deployment via AD GPO and SCCM. * Research and evaluate new workstation hardware (PCs, laptops, handheld devices) to set organizational standards. * Analyze and test hardware/software interoperability and compatibility with the enterprise environment. Cloud & Collaboration Tools * Administer Microsoft 365 services, including Exchange Online, SharePoint, OneDrive, and user licensing. * Configure and support Microsoft Teams Voice, including call flows, number assignments, and end-user support. * Assist end-users with adoption and troubleshooting of Microsoft collaboration technologies. Security & Compliance * Provide patch management and vulnerability remediation across servers and workstations. * Ensure compliance with organizational security policies and applicable regulations. * Collaborate with IT security teams to proactively identify, mitigate, and remediate threats. Virtualization (Supporting Role) * Perform basic administration and monitoring of VMware vSphere environments. * Support provisioning and maintenance of virtualized Windows servers as needed. Other Responsibilities * Provide Tier 2/Tier 3 support for escalated system and workstation issues. * Maintain detailed documentation of procedures, standards, and system configurations. * Collaborate with IT teams to design and implement improvements and new solutions. * Provide after-hours support as part of an on-call rotation (including evenings and weekends). Required Education: Associate's degree (2 year) in Information Technology or related field Required Experience: * Minimum of 5 years of related experience in systems administration * Experience configuring and supporting Microsoft Teams Voice. Required Knowledge, Skills and Abilities: * Strong knowledge of Windows Server, Active Directory, Group Policy, SCCM, Intune, and Microsoft 365 administration. * Familiarity with virtualization technologies (VMware preferred). * Solid understanding of IT security, patching, and vulnerability remediation practices. * Strong troubleshooting, analytical, and communication skills. * Ability to work evenings and weekends as required. Preferred Education: Bachelor's degree preferred. Benefits: As a member of the Louisiana Community and Technical College System, LCTCS has an attractive benefits package with a wide variety of benefit options. Benefits offered include retirement, multiple medical insurance options, supplemental insurances (dental, term life, disability, accident, vision, etc.), Tax Saver Flexible Benefits Plan (saves tax dollars on some child care and medical expenses), holidays (14 per year, typically includes longer break at Christmas), generous annual (vacation) and sick leave benefits and Employee Assistance Program. Specific benefits depend on job category, percent effort and length of employment. Application Deadline: Applications will be accepted and position will remain open until filled. Application Instructions: Applicants for this position should submit a cover letter that addresses the outlined responsibilities, a resume, and the names and contact information for three professional/work-related references. *If selected, applicant will be asked to provide a certified copy of transcript prior to final offer. In accordance with LCTCS Policy #6.036, a criminal history check will be conducted on all new hires. LCTCS participates in the federal E-Verify system for identification and employment eligibility purposes. LCTCS is a State As a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities. For more information about the Louisiana Community and Technical College System, visit **************
    $48k-58k yearly est. 60d+ ago
  • Power System Studies Engineer - Data Center

    Olsson 4.7company rating

    Infrastructure engineer job in Baton Rouge, LA

    Arizona - Remote; Arkansas - Remote; Florida - Remote; Georgia - Remote; Idaho - Remote; Illinois - Remote; Indiana - Remote; Iowa - Remote; Kansas - Remote; Kentucky - Remote; Louisiana - Remote; Michigan - Remote; Minnesota - Remote; Mississippi - Remote; Missouri - Remote; Montana - Remote; Nebraska - Remote; Nevada - Remote; New Mexico - Remote; North Carolina - Remote; North Dakota - Remote; Ohio - Remote; Oklahoma - Remote; South Carolina - Remote; South Dakota - Remote; Tennessee - Remote; Texas - Remote; Utah - Remote; Virginia - Remote; West Virginia - Remote; Wisconsin - Remote; Wyoming - Remote **Company Description** We are Olsson. We engineer and design solutions that improve the world around us. As a company, we promise to always be responsive, transparent, and focused on results - for our people, our clients, and our company. We're a people-centric firm, so it's no surprise our greatest asset is our people. The impact this creates is an environment that encourages our people to grow and be creative with their talents. This approach builds a culture that is uniquely Olsson. It allows us to grow our people as we grow our business. This, in turn, creates a lasting impact on the world around us. **Job Description** As a Electrical Engineer, on the Power Systems Studies group you will work directly with some of the world's largest technology companies and other mission-critical clients. You will serve as an electrical engineer on projects, design calculations, write technical reports, and prepare documents. Experience in performing short circuit analysis and producing arc flash studies is required. You will also coordinate with other Olsson teams, professional staff, technical staff, and clients. You may travel to job sites for observation and attend client meetings. _We currently have one opening and will consider candidates interested in being located in most locations across the United States._ **Qualifications** **You are passionate about:** + Working collaboratively with others. + Having ownership in the work you do. + Using your talents to positively affect communities. **You bring to the team:** + Strong communication skills + Ability to contribute and work well on a team + Ability to be a self-starter to take on a variety of tasks to best serve the client and their project work + Investigation and troubleshooting of problems to find solutions + Ability to contribute and work well on a team + Bachelor's Degree in electrical engineering + 2+ years or related electrical engineering experience + EIT required + SKM and ETAP software experience is preferred \#LI-DD1 **Additional Information** Olsson specializes in engineering and design, client advisory services, planning, field services, and environmental. Improving the world has been our mindset from the very beginning, back when Olsson first opened for business in 1956. And it will be our mindset for years to come. As an Olsson employee, you will: + Receive a competitive 401(k) match + Be empowered to build your career with tailored development paths + Have the possibility for flexible work arrangements + Engage in work that has a positive impact on communities + Participate in a wellness program promoting balanced lifestyles In addition, full-time employees will receive our traditional benefits package (health care, vision, dental, paid time off, etc.) and the opportunity to participate in a bonus system that rewards performance. Olsson is an Equal Opportunity Employer. We encourage qualified minority, female, veteran, and disabled candidates to apply and be considered for open positions. We do not discriminate against any applicant for employment or any employee because of race, color, religion, national origin, sex, sexual orientation, gender identity, gender, disability, age, military status, or other protected status. Olsson understands the importance of privacy and is committed to protecting job applicants' personal information. Pursuant to the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the "CCPA"), this notice explains Olsson's practices regarding the collection, use, and disclosure of personal information for job applicants residing in California. Please read this Notice carefully to understand our privacy practices. For more information about the types of information we collect and how we use it in connection with your general access and use of our website, please review our general California Privacy Noticehere (************************************** . Create a Job Alert Interested in building your career at Olsson? Get future opportunities sent straight to your email.
    $64k-84k yearly est. 60d+ ago
  • Product Solutions Engineer

    Dodge Construction Network

    Infrastructure engineer job in Baton Rouge, LA

    Dodge Construction Network (Dodge) is looking for a Product Solutions Engineer who's passionate about data, analytics, and solving complex customer challenges through technology. As a Product Solutions Engineer, you'll partner with Account Executives to drive the technical aspects of the sales process and ensure customer success from first conversation through deployment. You'll play a critical role in bridging the gap between our sales, product, and customer success teams-helping prospects and clients understand how our solutions can unlock real business value. This is a full-time position and reports directly to the VP, Product GTM. **_Preferred Location_** This is a remote, home-office based role and candidates located in the continental United States will be considered. **_Travel Requirements_** Minimal travel expected for this role. **_Essential Functions_** + Collaborate with sales teams to understand customer business challenges, qualify leads, and map them to data-driven solutions using Dodge products + Cultivate sales opportunities with key strategic clients and align those opportunities with product roadmap + Lead discovery sessions to understand customer needs and pain points + Work closely with product and engineering teams to relay customer feedback and ensure solution feasibility + Deliver engaging demos, proof-of-concepts (POCs), and technical presentations tailored to customer use cases + Translate complex data requirements into clear technical solutions and implementation plans + Serve as a trusted technical advisor, guiding prospects through solution design, data pipelines, and analytics best practices + Contribute to reusable demo assets, architecture templates, and technical playbooks for the broader team + Develop proactive go-to-market solutions for a given product and partner with product marketing to drive customer engagement across both new and existing business + Effectively position product use cases against key buyer personas including building product manufacturers, distributors, and financial industry segments **_Education Requirement_** Bachelor's degree in a related field or equivalent education and work experience. **_Required Experience, Knowledge and Skills_** + 7+ years of experience in a Solutions Engineer, Sales Engineer, or Pre-Sales Consultant role within the data, analytics, or SaaS industry + Strong analytical and consultative selling skills + Ability to generate insights from new products to meet innovative customer needs + Proven background in insights, consulting, sales engineering, product consulting, or a related role + Demonstrated experience in B2B sales motions with enterprise and mid-market companies, preferably in the construction or manufacturing industry + Ability to communicate complex technical concepts to both technical and business audiences + Proven experience conducting live demos, POCs, and technical workshops. + Excellent storytelling and presentation skills-able to translate technology into customer value **_Preferred Experience, Knowledge and Skills_** + Hands-on experience with modern data stack technologies (e.g., Snowflake, Databricks, BigQuery, dbt, Looker, Power BI, Tableau) + Understanding of APIs, data integration patterns, and security best practices + Exposure to enterprise sales motions and account-based strategies + Familiarity with statistical modeling, industry benchmarking, and marketshare related solutions including both supply and demand modeling + Familiarity with B2B lead generation solutions in the construction industry **_About Dodge Construction Network_** Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement. Dodge is the catalyst for modern construction. **_Salary Disclosure_** Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus. **_For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status._** **_A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances._** **_Reasonable Accommodation_** **_Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please email_** **_***************************_** **_._** **_Equal Employment Opportunity Statement_** **_Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law._** _\#LI-Remote_ _\#LI-SB1_ _\#DE-Remote_ _\#DE-2026-19_
    $69k-101k yearly est. 15d ago
  • Contractor - Network Engineering

    Situsamc

    Infrastructure engineer job in Baton Rouge, LA

    SitusAMC is where the best and most passionate people come to transform our client's businesses and their own careers. Whether you're a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, we proudly serve. At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local - come join our team! Contractor Essential Job Functions: + Tests and supports new network hardware and topologies under Change Management + Performs expert level diagnostics assessments on fixing or improving network communications for cooperate systems. + Assist Network Engineering team when required. + Provides network support to the business, troubleshoots problems, answers hardware and software questions, and provides technical assistance + Creates network documentation for the firm. + Builds new connections to partner companies or new acquisitions based on requirement + Work with cross functional teams providing education guidance and assistance on tools utilized in the organization. + Maintains current knowledge of technology by attending appropriate educational training seminars or reading related documentation. + Maintains a good working knowledge of all corporate owned hardware and software + Works with 3rd party vendors and ISP providers + Creates and maintains up to date network diagrams for the firm. + Responsible for maintaining network inventory in Configuration Inventory Database + Conducts equipment patching/upgrades and office refresh + Works directly with Information Security to ensure the network is locked down and secure + Deals effectively with people and clearly communicates verbally and in writing + Plans, organizes, and coordinates work assignments and prioritizes workload + Knowledge and understanding of ITIL + Participates in on-call rotation to support 24/7 business support + Other activities as may be assigned by your manager Qualifications/ Requirements: + 2-year degree in related field or equivalent combination of education and experience to complete assigned duties + Minimum of 6+ years of industry and/or relevant experience, typically with 1+ years in a Senior Associate level role or external equivalent + Preferred experience in Network Operations and Design + Preferred experience with Windows operation systems + Preferred experience with Linux operating systems + Current Certifications preferred, CCNA R&S, CCPN, AWS Solutions Architect + Excellent communication, interpersonal skills, and professional appearance. + Strong understanding of general Firewall, Router and Switching principals + Strong understanding of Cisco ASA Firewalls, ISR Routers, Nexus and Catalyst Switches, Meraki MX, MS, and MR Equipment. + Experience with HSRP and Dynamic Routing protocols such as BGP, EIGRP, OSPF + Extensive knowledge of route-based and Policy based IPsec VPN, Remote Access VPN tunnels. + Working knowledge of Monitoring tools such as SolarWinds NPM/NCM, PRTG + Knowledge working with Rancid, NPS servers, LDAP, RADIUS, TACACS, SCP, SNMP, SSH, DNS + Strong understanding of Wireless, Design/Implementation/troubleshooting and 802.1x + Experience working with MPLS, QOS, Zone Based Firewall + Experience working with Cisco Umbrella, AnyConnect, and WLAN controller + Familiarity with AWS Cloud native services: Deployment of VPCs Subnets, Route Tables, Transit Gateway, IGW, NACLs, Security Groups, Multi-Region Peering. + Experience with Multi-Cloud, Multi-Vendor network connectivity using, VPNs, Direct Connects, MPLS and SDWAN. + Experience with Load Balancer technologies and principals + Strong knowledge troubleshooting L2/L3 issues including voice, speed, and fragmentation. + Knowledge interconnecting physical networking to Virtualized environments such as VMWare. + Basic knowledge of Windows and Linux server administration + Self-motivated, with the ability to work in both a team environment and individually + Ability to understand and comply with the relevant department and/or corporate policies, procedures, and guidelines as they pertain to customer support + Knowledge of relevant commonly used concepts, best practices, and procedures + Strong analytical ability, good judgment, strategic and multidimensional thinker + Detail oriented and organized Note: This job description is not intended to be all inclusive or exclusive. At any time, employees may perform other related duties as required to meet the ongoing needs of the organization and participate in additional trainings. SitusAMC does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Any unsolicited resume submitted to SitusAMC in any manner will be considered SitusAMC property, and SitusAMC will not pay a fee for any placement resulting from the receipt of an unsolicited resume. The annual full time base salary range for this role is $50,000.00 - $100,000.00 Specific compensation is determined through interviews and a review of relevant education, experience, training, skills, geographic location and alignment with market data. Additionally, certain positions may be eligible to receive a discretionary bonus as determined by bonus program guidelines, position eligibility and SitusAMC Senior Management approval. SitusAMC offers PTO and paid holidays, the terms of which are set forth in the program policies. All full time employees also are eligible to participate in various benefit plans, including medical, dental, vision, life, disability insurance and 401K; in each case in accordance with the terms of the applicable plans. Pay Transparency Nondiscrimination Provision (****************************************************************************************************** SitusAMC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Know Your Rights, Workplace Discrimination is Illegal (***********************************************************************************************
    $50k-100k yearly 9d ago
  • Engineer, Software & Information Platform

    Cardinal Health 4.4company rating

    Infrastructure engineer job in Baton Rouge, LA

    **What Software & Information Platforms contributes to Cardinal Health** Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value. Software & Information Platforms manages the technical configuration, design, administration, development, implementation and support of application and information frameworks that the organization's application solutions utilize. This job family partners with Application Development & Maintenance teams and other Information Technology function teams to identify enhancements for platforms and long-term capabilities. This position will support designing, building, and operationalizing large-scale enterprise Business Intelligence platforms and applications using at least two or more technologies like SAP Business Objects, Tableau and Alteryx in both Windows and Linux OS. **What is expected of you and others at this level** + Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects + May contribute to the development of policies and procedures + Works on complex projects of large scope + Develops technical solutions to a wide range of difficult problems + Solutions are innovative and consistent with organization objectives + Completes work; independently receives general guidance on new projects + Work reviewed for purpose of meeting objectives + May act as a mentor to less experienced colleagues **Responsibilities:** + Design, implement, and support BI platform administration including infrastructure builds, upgrades, performance testing, and ensuring high availability across cloud and on‑premises environments. + Administer and maintain BI platforms (e.g., SAP BusinessObjects, Tableau, Alteryx, Looker, SAS), with demonstrated expertise in at least two technologies. + Provide infrastructure and platform sizing for projects, including hardware, software, and cloud resource planning. + Manage multi‑tier BI environments: configure servers, groups, projects, workbooks, data sources, and secure connections. + Monitor, tune, and optimize performance using both native BI tools and cloud monitoring solutions to ensure scalability and reliability. + Ensure compliance and security standards are met or exceeded, supporting internal controls and external audits. + Collaborate with cross‑functional teams and external partners to deliver solutions, track project progress, and communicate risks and impacts to leadership. + Drive innovation and best practices by conducting proof‑of‑concepts, developing automation frameworks, and standardizing naming conventions, scripts, and coding practices. **Qualifications:** + Bachelor's degree preferred or equivalent work experience preferred + 4-8 years of experience, preferred + Bachelor's degree in related field, or equivalent work experience, preferred + 3+ years of architecture and engineering experience in Data Analytics/Reporting and Data Visualization tools preferred. + 2+ years of hands-on GCP experience in products like Compute Engine, IAM and APIs + Hands-on experience in architecting and designing Business Intelligence platforms in GCP/AWS cloud + Hands-on experience with Business Intelligence technologies like SAP Business Objects and Tableau + Advanced experience in writing complex SQL queries, stored procedures, etc + Experience in connecting analytic applications to GCP data stores such as BigQuery. + Programming languages Python, Java, and frameworks- Spring Boot, Spring MVC, REST API development expertise is a plus + Preferred to have prior experience in Collibra and Atscale. + Experience with CI/CD pipelines such as Concourse, Jenkins is a plus + Google Cloud Platform or any BI tool administration certification is a plus **Anticipated salary range:** $94,900 - $135,600 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 02/15/2026 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $94.9k-135.6k yearly 35d ago
  • Helpdesk Consultant/Network Technician

    Techpossible

    Infrastructure engineer job in Denham Springs, LA

    Job DescriptionBenefits: 401(k) matching Dental insurance Health insurance Opportunity for advancement Paid time off Training & development TechPossible is seeking an experienced, hands-on Helpdesk Consultant to join our growing team. This role supports a wide range of clients and environments, performing both remote and onsite work. The ideal candidate has strong experience in desktop support, Office 365, IT infrastructure, low-voltage wiring, server support, and security camera systems. Essential Job Responsibilities: (Including but not limited to) Provide desktop and end-user support for Windows and mac OS environments Perform network diagnostics and resolve connectivity issues Document configurations, changes, workflows, and processes Install, configure, and maintain network infrastructure (switches, firewalls, access points, etc.) Deploy, troubleshoot, and support Windows and Linux servers Handle low-voltage wiring, including network cabling and terminations Install and configure IP-based camera systems and NVRs Assist with project deployments and onsite service calls Required Qualifications: 5+ years of hands-on experience in a similar IT role Strong desktop support skills (Windows 10/11, Office 365, printers, peripherals) Solid understanding of networking (VLANs, routing, switching, VPNs) Experience with server hardware, Active Directory, and virtualization (VMware/Hyper-V) Proficiency in network cabling and terminations (Cat5e/6/6A) Experience with IP security camera systems Ability to lift equipment and work in attic/closet environments as needed Strong problem-solving skills and attention to detail Valid drivers license and reliable transportation Preferred Skills: (Not Required) Firewall configuration experience (Fortinet, SonicWall, Cisco, etc.) Familiarity with backup systems, cloud services, and RMM tools Certifications such as CompTIA Network+, Security+, or similar Previous MSP experience Benefits: Health Insurance TechPossible will pay 50% of the employees premium 401k Contribution TechPossible will match employee contribution up to 3% Optional benefits: Dental, Vision, Accident, Critical Illness, Short Term Disability, and Life Insurance. Paid Time Off Paid Holidays Access to Employee Assistance Program Company provided health club membership Travel reimbursement Opportunities for professional development and certification support Supportive, team-oriented work environment
    $50k-72k yearly est. 8d ago
  • Distinguished Engineer - Spark Infrastructure Architecture

    Cisco 4.8company rating

    Infrastructure engineer job in Baton Rouge, LA

    Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Come help organizations be their best, while you reach new heights with a team that has your back. **Meet the Team:** Our Distinguished Engineer team drives architecture and technical direction for Splunk's $3.5B platform, ingesting petabytes of data for over 95% of the Fortune 100. As a tight-knit group of DEs reporting to the VP of Architecture, we operate autonomously while coordinating closely on practical, durable solutions that evolve the platform for future requirements. Each DE owns cross-organizational domains that shift fluidly as needs arise. Work alongside exceptionally smart engineers who value rigorous thinking and friendly collaboration-this is where the technical future gets defined! **Impact:** Architect and operationalize Spark at scale as a core component of Cisco Data Fabric, enabling customers to access and analyze exponentially more data across diverse organizational sources. Build resilient, always-on infrastructure with automatic retry logic, fault tolerance, and seamless integration across myriad data sources and formats including Parquet, Iceberg, and modern table formats. Design the operational backbone-monitoring, observability, error handling, and horizontal scalability-that enables hundreds of engineers to build features confidently on solid foundations. Establish architectural patterns and support mechanisms that ensure high availability while maintaining performance at petabyte scale. Success is measured by customer adoption of data fabric capabilities and operational reliability metrics-uptime, ingestion performance, and incident reduction-that directly impact customer value. **Minimum Qualifications:** + Bachelor's in Computer Science (or equivalent) with 15+ years of related experience; or Master's with 12+ years; or PhD with 8+ years or equivalent experience + Designed and deployed production Spark deployments at scale in cloud environments + Experience with modern data formats including Parquet, Iceberg, and related table/columnar formats + Production experience with AWS cloud platform + Led technical decisions and architectural direction across engineering organizations of 50+ engineers **Preferred Qualifications:** + Production experience with Azure and/or GCP cloud platforms + Experience integrating with diverse data platforms such as Snowflake, Pinot, Databricks, Trino, or similar systems + Extensive Kubernetes experience in production environments + Proven track record mentoring and growing engineers, with strong collaboration skills across sponsors, design, product management, and engineering teams **Why Cisco?** At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. **Message to applicants applying to work in the U.S. and/or Canada:** The starting salary range posted for this position is $267,600.00 to $339,400.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco's policies: + 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees + 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco + Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees + Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) + 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next + Additional paid time away may be requested to deal with critical or emergency issues for family members + Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: + .75% of incentive target for each 1% of revenue attainment up to 50% of quota; + 1.5% of incentive target for each 1% of attainment between 50% and 75%; + 1% of incentive target for each 1% of attainment between 75% and 100%; and + Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $273,200.00 - $442,600.00 Non-Metro New York state & Washington state: $267,600.00 - $390,300.00 * For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
    $101k-123k yearly est. 60d+ ago
  • Field Support Engineer

    Waggoner 3.9company rating

    Infrastructure engineer job in Baton Rouge, LA

    Job DescriptionDescriptionWaggoner Engineering, Inc., a part of the larger Trilon family of companies, is hiring a Field Support Engineer for our Baton Rouge, LA office. The Field Support Engineer plays a key role in delivering that vision by ensuring employees across our offices have a seamless, productive, and empowering technology experience. Field Support Engineers are the hands-on face of IT within Trilon offices. This role is more than troubleshooting or escalation resolution; it is about helping people do their best work through technology. From onboarding new employees to supporting office moves, hardware lifecycle events, and partner integrations, Field Support Engineers are trusted advisors who keep Trilon connected, confident, and future ready. You will work closely with enterprise IT teams, helpdesk operations, and local leadership to deliver a world-class digital workplace that blends reliability, innovation, and excellent service. Your Primary Responsibilities will include Onsite IT Support and Service Delivery Serve as the local, hands-on IT presence in Trilon offices, ensuring employees receive timely and effective support; this includes remote support to Tier 2/3 offices Partner with the helpdesk team to resolve escalated issues and proactively address local IT needs Support office relocations, acquisitions, and new office setups, ensuring infrastructure, endpoints, and collaboration tools are deployed correctly Provide onsite flex support during partner integrations and major IT or business project transitions Employee Enablement and Experience Deliver seamless technology experiences for onboarding and offboarding, including account provisioning, hardware setup, and access configuration Conduct in-person or virtual training sessions on Trilon's core technologies to improve adoption and enhance digital maturity Act as a trusted point of contact between employees and IT leadership, capturing feedback and identifying opportunities for improvement Champion a culture of productivity, digital enablement, and excellent customer service within the local office Hardware, Systems, and Infrastructure Management Manage the full hardware lifecycle, including procurement, installation, maintenance, and refresh of laptops, peripherals, and mobile devices Install, configure, and troubleshoot edge infrastructure such as networking, servers, and local systems in partnership with L3 engineering teams Ensure meeting rooms, collaboration spaces, and local IT systems remain operational, reliable, and up to standard Documentation and Standardization Maintain IT knowledge base documentation and contribute to consistent service delivery playbooks Document unique applications, workflows, and processes within regional offices and recommend standardized enterprise solutions when appropriate Share lessons learned and best practices with peers and IT leadership to promote service consistency across Trilon offices What you'll need 3 to 5 years of experience in IT support, field services, or workplace technology roles Strong knowledge of Microsoft 365, Windows, mac OS, Active Directory, and endpoint management tools Familiarity with collaboration platforms, meeting room technologies, and workplace networking Experience supporting onboarding, hardware provisioning, and office IT setup Willingness to work on the weekend and off hours as needed Ability to install and troubleshoot edge infrastructure with guidance from L3 engineering teams Strong communication and customer service skills with the ability to train and enable employees effectively Excellent troubleshooting and problem-solving abilities with a proactive, customer-first mindset Bachelor's degree in Information Systems or a related field preferred Relevant certifications such as CompTIA A+, Microsoft, or ITIL Foundation are a plus Will require periodic travel between regional offices to deliver onsite services under Trilon's IT support model Must be in a designated region and based in a Tier 1 or Tier 2 Trilon office to provide hands-on leadership and engagement Why Join Our Team We know work isn't only about what you do, it's also about who you work for and with! Waggoner Engineering provides a fun, family-friendly, and multicultural work environment that supports a work life balance, including: WEI Incentive Program Healthy Workplace Program Employee Referral Bonus Competitive Health Benefits Career Development and Training Flexible/Hybrid Schedule Community Service Opportunities Worldwide Travel Assistance Waggoner Engineering, Inc. is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
    $59k-81k yearly est. 11d ago
  • Network Engineer

    Cardinal Health 4.4company rating

    Infrastructure engineer job in Baton Rouge, LA

    What IT Network & Telecommunications contributes to Cardinal Health Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value. IT Network & Telecommunications designs, operates and maintains the organization's local and wide area networks and telecommunications systems and manages relationships with telecommunications service and maintenance vendors. This job family evaluates existing network systems and develops long-term strategies to ensure network capacity meets current and future network requirements. IT Network & Telecommunications performs technical analyses of software, hardware, and network systems as well as systems engineering for front-end processors, multiplexors, LAN/WAN communications, network nodes, switches, and various transmission systems. IT Network Analyst for the Voice Team will be deploying and supporting enterprise voice technologies with a focus on voice services including but not limited to Cisco Unified Communications Manager/Unity Connection, Ribbon SBC's and SIP. This position is responsible for deploying and supporting as well as enhancing complex data and voice communication networks: 1) Research and development of voice, contact center & networking technologies; 2) Understand business requirements and design solutions to meet requirements; 3) Develop project plans and coordinate across IT functions 4) Implementation of new technology and systems, installation and maintenance of infrastructure; 5) and contribution to establishing and maintaining standards and best practices. Qualifications - 7+ years of proven experience in the data/voice communications field preferred - Expert level understanding of Cisco UC technologies is required - Must have familiarity with troubleshooting and maintaining Ribbon SBCs preferred - Experience setting up and maintaining Cisco CUCE appliances also preferred - Experience standing up and maintaining new CUCM/CUC/Cisco Satellite servers required - Experience with migrating large groups of phones to CUCM required - Experience setting up international dialing on a Cisco voice gateway preferred - Experience troubleshooting Cisco IP Communicator, Cisco Jabber, Cisco WebEx, Microsoft Team and Zoom required - Familiarity with Agile methodology preferred - Experience with troubleshooting tools Wireshark, Splunk and RTMT preferred - Experience integrating Axis intercoms and paging systems, as well as Poly conference phones with CUCM preferred - Experience using West Safety Systems platform required - Must have experience with setting up and troubleshooting carrier SIP and PRI trunks as well as analog lines preferred - Experience with configuring and troubleshooting AudioCodes ATAs such as MP114s, MP118, MP124s required - Experience with configuring and troubleshooting Cisco ATAs such as VG202XMs, VG204XMs, VG310 and VG320s required - Must have experience configuring and troubleshooting CIMC as well as vSphere - Experience designing, implementing, and troubleshooting voice technologies - Understanding of IP data, voice, and video networking concepts and systems is preferred - Experience with MS Office Suite and LucidChart preferred - Leadership and customer service skills essential preferred - Analytical, troubleshooting and problem resolution skills Experience in logical design of voice & contact center solutions, research and development, and hands-on configuration required - Up to 10% travel (Domestic & International) Minimum required levels of education: - Masters degree in Computer Engineering (or higher) preferred - Bachelors degree in Electronics and Electrical Engineering (or higher) preferred Responsibilities - Participating in project work to deploy new voice solutions - Performs analysis of maintenance failures, research trends, causes of failures, and recommend solutions to avert future failures. - Design, implementation, and support of Cisco UC and UCCE. - Call recording, SIP, SBC's, CVP - CCNP, ITIL v3 - Demonstrated knowledge of Cisco related voice and contact center components - Project management - Strategic approach to Unified Communications - Provides topology documents or the flow of the voice data What is expected of you and others at this level - Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects - May contribute to the development of policies and procedures - Works on complex projects of large scope - Develops technical solutions to a wide range of difficult problems - Solutions are innovative and consistent with organization objectives - Completes work; independently receives general guidance on new projects - Work reviewed for purpose of meeting objectives - May act as a mentor to less experienced colleagues **Anticipated salary range:** $80,900 - $127,050 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 2/15/2026 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $80.9k-127.1k yearly 31d ago

Learn more about infrastructure engineer jobs

How much does an infrastructure engineer earn in Baton Rouge, LA?

The average infrastructure engineer in Baton Rouge, LA earns between $69,000 and $137,000 annually. This compares to the national average infrastructure engineer range of $76,000 to $148,000.

Average infrastructure engineer salary in Baton Rouge, LA

$97,000

What are the biggest employers of Infrastructure Engineers in Baton Rouge, LA?

The biggest employers of Infrastructure Engineers in Baton Rouge, LA are:
  1. Cisco
  2. Public Consulting Group
  3. Nelnet
  4. Oracle
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