What does an infrastructure manager do?
An Infrastructure Manager is responsible for maintaining and overseeing an organization's network systems' performance and stability and ensuring efficiency to support business functions and operations. Infrastructure Managers work closely with the system engineers to design operating systems, enhance network infrastructure, and conduct regular configuration to prevent downtimes and system failures. They also develop techniques to keep information security for the databases to avoid unauthorized access and data leaks. An infrastructure manager must have excellent communication and technical skills to set technical solutions to maximize the staff's productivity and operational accuracy.
Infrastructure manager responsibilities
Here are examples of responsibilities from real infrastructure manager resumes:
- Define managed services, draft SLAs, and develop and manage new vendor partnerships.
- Project manage the cross-divisional technology team that implement the first centralize Citrix XP farm in the firm.
- Manage a team of 10 providing support for the UNIX fleet of 300 servers for all headquarters applications.
- Create proposal to move hosting environment from a manage service provider to a local co-location facility build on VMware ESX.
- Manage a team in the design, implementation and maintenance of data center, LAN, and desktop services globally.
- Manage scrum teams across multiple regions working towards coordinate deliverables.
- Brocade SAN switches are used to zone out or group specific traffic for storage access.
- Manage the design, architecture, and implementation for multiple international cloud infrastructure projects.
- Design and implement a virtualization strategy to meet business continuity goals for supporting state government clients.
- Perform all technology relate research and development including data center, unify communications, database platforms, and cloud solutions.
- Architect a scalable infrastructure on AWS, sunsetting legacy data-centers.
- Experience configuring routers, switche, wireless and security from Cisco.
- Plan for and support all information technology needs for San Jose venue.
- Perform routers, firewalls, switches, VLAN, VPN, access-lists configuration.
- Create standardized models and formulas for product/solutions cost, pricing, and SLAs.
Infrastructure manager skills and personality traits
We calculated that 11% of Infrastructure Managers are proficient in Cloud, Project Management, and Incident Management. They’re also known for soft skills such as Business skills, Leadership skills, and Organizational skills.
We break down the percentage of Infrastructure Managers that have these skills listed on their resume here:
- Cloud, 11%
Redesigned disaster recovery processes and procedures by utilizing recovery to cloud technology, ensuring production environment recovered within 4 hours.
- Project Management, 9%
SAP Technical Manager with excellent communication, interpersonal, and project management skills.
- Incident Management, 4%
Coordinated change management governance for normal, expedited and emergency changes and incident management for critical technical issues within breweries managed.
- VMware, 4%
Re-engineered our Disaster Recovery strategy and solution to incorporate VMWare.
- SAN, 4%
Functioned as primary support for all storage systems including DataDomain, and all of Acme Brick Company's SAN storage.
- Azure, 4%
Azure managed service solution provider.
Common skills that an infrastructure manager uses to do their job include "cloud," "project management," and "incident management." You can find details on the most important infrastructure manager responsibilities below.
Business skills. The most essential soft skill for an infrastructure manager to carry out their responsibilities is business skills. This skill is important for the role because "it managers must develop and implement strategic plans to reach the goals of their organizations." Additionally, an infrastructure manager resume shows how their duties depend on business skills: "managed business relationships with several partners like veritas, emc, hitachi, and others. "
Leadership skills. Another essential skill to perform infrastructure manager duties is leadership skills. Infrastructure managers responsibilities require that "it managers must lead and motivate it teams or departments so that workers are efficient and effective." Infrastructure managers also use leadership skills in their role according to a real resume snippet: "developed the technology strategy and direction for corporate infrastructure projects for presentation to the senior leadership team. "
Organizational skills. infrastructure managers are also known for organizational skills, which are critical to their duties. You can see how this skill relates to infrastructure manager responsibilities, because "some it managers must coordinate the work of several different it departments to make the organization run efficiently." An infrastructure manager resume example shows how organizational skills is used in the workplace: "created the organizational project management structure that allowed to fulfill the objectives goals set. "
Analytical skills. For certain infrastructure manager responsibilities to be completed, the job requires competence in "analytical skills." The day-to-day duties of an infrastructure manager rely on this skill, as "it managers must analyze problems and consider and select the best ways to solve them." For example, this snippet was taken directly from a resume about how this skill applies to what infrastructure managers do: "supported applications include java based eprocurement and windows .net based contract management and spend analysis. "
Communication skills. Another common skill required for infrastructure manager responsibilities is "communication skills." This skill comes up in the duties of infrastructure managers all the time, as "it managers must explain their work to top executives and give clear instructions to their subordinates." An excerpt from a real infrastructure manager resume shows how this skill is central to what an infrastructure manager does: "managed all areas of network infrastructure including level 2 helpdesk and telecommunication (voice over ip). "
The three companies that hire the most infrastructure managers are:
- Guidehouse51 infrastructure managers jobs
- Deloitte27 infrastructure managers jobs
- Evolent Health22 infrastructure managers jobs
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Compare different infrastructure managers
Infrastructure manager vs. Director, technical operations
A director of technical operations is in charge of spearheading the efforts in optimizing business operations. Their responsibilities revolve around performing research and analysis to determine the best operational practices, setting goals and objectives, allocating budgets, coordinating different departments, and evaluating the performance of technicians and engineers. Furthermore, as a director, it is essential to serve as a driving force that leads and encourages the workforce to meet goals and new heights, all while implementing the company's policies and regulations.
These skill sets are where the common ground ends though. The responsibilities of an infrastructure manager are more likely to require skills like "incident management," "azure," "windows server," and "virtualization." On the other hand, a job as a director, technical operations requires skills like "architecture," "windows," "service delivery," and "strategic direction." As you can see, what employees do in each career varies considerably.
Directors, technical operations earn the highest salaries when working in the technology industry, with an average yearly salary of $143,691. On the other hand, infrastructure managers are paid more in the technology industry with an average salary of $124,523.On average, directors, technical operations reach similar levels of education than infrastructure managers. Directors, technical operations are 0.7% more likely to earn a Master's Degree and 0.1% more likely to graduate with a Doctoral Degree.Infrastructure manager vs. Information technology supervisor, information technology
An information technology supervisor of information technology is primarily in charge of overseeing a company's IT operations, ensuring efficiency and smooth workflow. It is their duty to spearhead projects, set goals and objectives, coordinate staff, manage budgets and timelines, perform installations and upgrades, and develop strategies to optimize operations. They must remain knowledgeable of the latest technologies, liaise with external parties, and produce progress reports. Furthermore, as a supervisor, it is essential to monitor the performance of the IT teams, all while enforcing the company's policies and regulations.
Each career also uses different skills, according to real infrastructure manager resumes. While infrastructure manager responsibilities can utilize skills like "cloud," "incident management," "infrastructure projects," and "executive management," information technology supervisors, information technology use skills like "customer service," "database," "troubleshoot," and "performance reviews."
On average, information technology supervisors, information technology earn a lower salary than infrastructure managers. Some industries support higher salaries in each profession. Interestingly enough, information technology supervisors, information technology earn the most pay in the energy industry with an average salary of $116,415. Whereas infrastructure managers have higher pay in the technology industry, with an average salary of $124,523.Average education levels between the two professions vary. Information technology supervisors, information technology tend to reach similar levels of education than infrastructure managers. In fact, they're 4.3% less likely to graduate with a Master's Degree and 0.1% less likely to earn a Doctoral Degree.Infrastructure manager vs. Director of technology and services
A director of technology and services is responsible for monitoring the operations in the technical side of an organization and managing the efficiency of network systems to ensure the stability and efficiency of business functions. Directors of technology and services oversee the safety and security of networks across the organization to prevent unauthorized access and leakage of data statistics. They also perform regular quality checks on the systems, improving users' interface, and upgrading network infrastructure to achieve the highest customer satisfaction.
The required skills of the two careers differ considerably. For example, infrastructure managers are more likely to have skills like "incident management," "azure," "windows server," and "virtualization." But a director of technology and services is more likely to have skills like "technical service," "healthcare," "continuous improvement," and "service delivery."
Directors of technology and services earn the highest salary when working in the technology industry, where they receive an average salary of $124,051. Comparatively, infrastructure managers have the highest earning potential in the technology industry, with an average salary of $124,523.directors of technology and services typically earn similar educational levels compared to infrastructure managers. Specifically, they're 1.2% more likely to graduate with a Master's Degree, and 1.1% more likely to earn a Doctoral Degree.Infrastructure manager vs. Information technology director
An information technology (IT) Director is an individual responsible for the management, strategy, and execution of an organization's IT infrastructure. He/She supervises a team of workers while working with the organization's management and external vendors and advisors. Aside from managing workers, an IT director should possess problem-solving skills and an aptitude for organizational thinking. An IT director must also identify new market opportunities and should lead an effort to improve the organization's IT process.
Types of infrastructure manager
Updated January 8, 2025
