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Working As an Infrastructure Network Technician

  • Interacting With Computers
  • Getting Information
  • Identifying Objects, Actions, and Events
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Mostly Sitting

  • Repetitive

  • $73,000

    Average Salary

What Does An Infrastructure Network Technician Do

Computer networks are critical parts of almost every organization. Network and computer systems administrators are responsible for the day-to-day operation of these networks. They organize, install, and support an organization’s computer systems, including local area networks (LANs), wide area networks (WANs), network segments, intranets, and other data communication systems.

Duties

Network and computer systems administrators typically do the following:

  • Determine an organization’s network and computer system needs before setting one up
  • Install all network hardware and software and make needed upgrades and repairs
  • Maintain network and computer system security and ensure that all systems are operating correctly
  • Collect data in order to evaluate and optimize network or system performance
  • Add users to a network and assign and update security permissions on the network
  • Train users in the proper use of hardware and software
  • Interpret and solve problems when a user or an automated monitoring system alerts them that one exists

Administrators manage an organization’s servers and desktop and mobile equipment. They ensure that email and data storage networks work properly. They also make sure that employees’ workstations are working efficiently and stay connected to the central computer network. Some administrators manage telecommunication networks.

In some cases, administrators help network architects design and analyze network models. They also participate in decisions about buying future hardware or software to upgrade their organization’s network. Some administrators provide technical support to computer users, and they also may supervise computer support specialists who help solve users’ problems.

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How To Become An Infrastructure Network Technician

Most employers require network and computer systems administrators to have a bachelor’s degree in a field related to computer or information science. Others may require only a postsecondary certificate.

Education

Although some employers require only a postsecondary certificate, most require a bachelor’s degree in a field related to computer or information science. There are degree programs that focus on computer network and system administration. However, because administrators work with computer hardware and equipment, a degree in computer engineering or electrical engineering usually is acceptable as well. Programs in these fields usually include classes in computer programming, networking, or systems design.

Because network technology is continually changing, administrators need to keep up with the latest developments. Many continue to take courses throughout their careers and attend information technology (IT) conferences to keep up with the latest technology. Some businesses require that an administrator get a master’s degree.

Licenses, Certifications, and Registrations

Certification programs are generally offered directly from vendors or from vendor-neutral certification providers. Certification validates knowledge and best practices required from network and computer systems administrators. Companies may require their network and computer systems administrators to be certified in the product they use. Microsoft and Cisco offer some of the most common certifications.

Other Experience

To gain practical experience, many network administrators participate in internship programs while in school.

Advancement

Network administrators can advance to become computer network architects. They can also advance to managerial jobs in information technology (IT) departments, such as computer and information systems managers.

Important Qualities

Analytical skills. Administrators need analytical skills to evaluate network and system performance and determine how changes in the environment will affect them.

Communication skills. Administrators must be able to describe problems and their solutions to non-IT workers.

Computer skills. Administrators oversee the connections of many different types of computer equipment and must ensure that they all work together properly.

Multitasking skills. Administrators may have to work on many problems and tasks at the same time.

Problem-solving skills. Administrators must be able to quickly resolve any problems that arise with computer networks.

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Infrastructure Network Technician Career Paths

Infrastructure Network Technician
Network Technician Network Administrator Systems Engineer
Manager, Systems Engineering
9 Yearsyrs
Network Technician Systems Engineer Project Manager
Infrastructure Project Manager
11 Yearsyrs
Network Technician Senior Network Engineer Information Technology Director
Senior Director Of Information & Technology
14 Yearsyrs
Systems Administrator Information Technology Manager Information Technology Project Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Systems Administrator Information Technology Manager
Information Technology Technical Services Manager
9 Yearsyrs
Systems Administrator Network Engineer Network Administrator
Information Systems Manager
6 Yearsyrs
Network Administrator Information Systems Manager
Information Systems Director
8 Yearsyrs
Network Engineer Information Technology Manager Information Technology Director
Director Of Information Technology Services
12 Yearsyrs
Network Engineer Project Manager Information Technology Director
Director Information Technology Infrastructure
13 Yearsyrs
Senior Network Engineer Senior Engineer Technical Manager
Technical Operations Manager
8 Yearsyrs
Senior Network Engineer Senior Systems Engineer Senior System Administrator
Information Technology Systems Manager
8 Yearsyrs
Field Service Technician Senior Technologist
Principal Technologist
10 Yearsyrs
Field Service Technician Systems Engineer Senior System Administrator
Infrastructure Manager
10 Yearsyrs
Field Service Technician Information Technology Consultant Information Technology Analyst
Information Technology Supervisor, Information Technology
6 Yearsyrs
Team Leader Production Supervisor Quality Assurance Supervisor
Systems Supervisor
5 Yearsyrs
Team Leader Technical Team Lead Senior System Administrator
Data Center Manager
8 Yearsyrs
Team Leader Team Manager Technical Support Manager
Service Desk Manager
7 Yearsyrs
Controls Technician Senior Technologist Senior Information Technology Manager
Director Of Infrastructure Operations
13 Yearsyrs
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Average Length of Employment
Network Technician 3.2 years
LAN Technician 2.7 years
Network Installer 2.2 years
Network Assistant 2.0 years
Network Internship 0.6 years
Top Careers Before Infrastructure Network Technician
Technician 6.6%
Top Careers After Infrastructure Network Technician
Technician 6.8%
Manager 2.3%

Do you work as an Infrastructure Network Technician?

Top Skills for An Infrastructure Network Technician

  1. Fiber Optic
  2. Routers
  3. Network Printers
You can check out examples of real life uses of top skills on resumes here:
  • Operated/repaired 8.5K+ networked systems/secure communications devices/10K+ fiber optic cables & patches.
  • Installed and maintained switches, routers, virtual networks, Voice over IP and encryption devices, supporting multiple organizations.
  • Provided daily training to all team members on server management and peripheral installation including network printers and scanners utilizing SMTP.
  • Achieve targets for personal productivity and maintains a high customer service satisfaction rating.
  • Installed, configured and maintained classified/unclassified VoIP phones and video teleconference hardware/software.

Infrastructure Network Technician Demographics

Gender

Male

84.3%

Unknown

8.5%

Female

7.3%
Ethnicity

White

59.1%

Hispanic or Latino

18.3%

Black or African American

11.9%

Asian

6.4%

Unknown

4.3%
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Foreign Languages Spoken

Spanish

60.0%

Albanian

20.0%

Italian

20.0%

Infrastructure Network Technician Education

Schools

Community College of the Air Force

43.7%

University of Maryland - University College

10.1%

Park University

7.6%

University of Phoenix

5.0%

American University

3.4%

Strayer University

3.4%

Western Governors University

2.5%

Full Sail University

2.5%

Troy University

2.5%

Trident University International

2.5%

Ashford University

2.5%

University of Washington

1.7%

Mississippi State University

1.7%

Wayland Baptist University

1.7%

Kaplan University

1.7%

Lincoln Land Community College

1.7%

Colorado Technical University

1.7%

University of Wisconsin - Stout

1.7%

The Academy

1.7%

Eastern Michigan University

0.8%
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Majors

Information Technology

14.8%

Electrical Engineering Technology

14.4%

Computer Science

11.9%

Computer Networking

11.9%

Computer Information Systems

11.1%

Business

9.9%

Electrical Engineering

6.2%

Computer Systems Security

3.3%

Management

2.5%

Information Systems

2.5%

Criminal Justice

2.1%

Management Information Systems

1.2%

Marketing

1.2%

Computer Engineering

1.2%

Engineering

1.2%

Education

1.2%

Entertainment Business

0.8%

Project Management

0.8%

Mathematics

0.8%

Social Sciences

0.8%
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Degrees

Bachelors

38.6%

Associate

26.8%

Other

20.0%

Masters

8.6%

Certificate

5.0%

Diploma

0.7%

Doctorate

0.4%
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Updated May 19, 2020