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What is an infrastructure service manager and how to become one
Infrastructure service engineers are also called IT infrastructure engineers or change managers. Their job is to oversee the IT infrastructure of an organization and ensure all the IT systems of a business function efficiently and effectively. They install, monitor, and maintain operating environments. Also, they provide training and technical support for users. An infrastructure service engineer updates software and hardware and creates repair strategies. They can work remotely or on-site. Demand for these professionals is high in the telecommunications industry.
However, no company would employ you if you don't have at least a bachelor's degree in computer science or a related field. Certifications like MCITP, CCNP, or VCP will also increase your chances of getting hired. You must possess organization, problem-solving, collaboration, time-management, project management, analytical, and computer skills. The infrastructure service engineers earns $77,569 annually, which is about $47 per hour.
Avg. Salary $127,642
Avg. Salary $59,228
Growth rate 16%
Growth rate 0.3%
American Indian and Alaska Native 0.21%
Asian 13.70%
Black or African American 6.73%
Hispanic or Latino 10.11%
Unknown 5.21%
White 64.04%
Genderfemale 14.69%
male 85.31%
Age - 47American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 47Stress level is very high
7.1 - high
Complexity level is advanced
7 - challenging
Work life balance is fair
6.4 - fair
Infrastructure service manager career paths
Key steps to become an infrastructure service manager
Explore infrastructure service manager education requirements
Start to develop specific infrastructure service manager skills
Skills Percentages Metrics 11.37% Project Management 9.90% Service Delivery 8.56% Infrastructure Services 7.84% Cloud 4.68% Complete relevant infrastructure service manager training and internships
Accountants spend an average of 6-12 months on post-employment, on-the-job training. New infrastructure service managers learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as an infrastructure service manager based on U.S. Bureau of Labor Statistics data and data from real infrastructure service manager resumes.Research infrastructure service manager duties and responsibilities
- Manage multiple vendor relationships, including contract negotiations, finance oversight, technology and operation requirements and ongoing service level agreements.
- Coordinate all problems, incident and change management initiatives using ITIL best practices.
- Balance via redundant Citrix NetScalers.
- Champion ITIL framework adoption initiative for internal company processes and organization.
Apply for infrastructure service manager jobs
Now it's time to start searching for an infrastructure service manager job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
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Average infrastructure service manager salary
The average infrastructure service manager salary in the United States is $127,642 per year or $61 per hour. Infrastructure service manager salaries range between $92,000 and $177,000 per year.
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Work Life Balance can be difficult based on size of team and infrastructure.
Updated January 8, 2025
