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What is an infrastructure support specialist and how to become one
An infrastructure support specialist plays an important role in the IT world. They help with the usability and management of organizational information and data. They are responsible for ensuring that the business goals of the client or the company are met in relation to data centers like network systems, data storage facilities, hardware, and software.
There are important skills an infrastructure support specialist needs to possess. One is customer-service skills which involves listening to customers for efficient communication. Another is listening skills for information understanding, and lastly, speaking skills is also required for communication of ideas.
More than half of current infrastructure support specialists hold a bachelor's degree, but those with only a GED or a high school degree are still qualified for the work, given that they possess the necessary skills.
With an average salary of $80,262 and a job growth rate of 10%, an infrastructure support specialist can later on become an information technology director as they progress in their career.
What general advice would you give to an infrastructure support specialist?
Kate Marek Ph.D.
Director and Professor, Dominican University
Avg. Salary $94,997
Avg. Salary $59,228
Growth rate 10%
Growth rate 0.3%
American Indian and Alaska Native 0.41%
Asian 13.36%
Black or African American 11.81%
Hispanic or Latino 15.58%
Unknown 5.33%
White 53.51%
Genderfemale 10.57%
male 89.43%
Age - 41American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 41Stress level is high
7.1 - high
Complexity level is challenging
7 - challenging
Work life balance is good
6.4 - fair
Infrastructure support specialist career paths
Key steps to become an infrastructure support specialist
Explore infrastructure support specialist education requirements
Start to develop specific infrastructure support specialist skills
Skills Percentages Infrastructure Support 9.17% Troubleshoot 8.01% Cloud 6.78% Technical Support 5.35% Linux 5.10% Complete relevant infrastructure support specialist training and internships
Accountants spend an average of 3-6 months on post-employment, on-the-job training. New infrastructure support specialists learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as an infrastructure support specialist based on U.S. Bureau of Labor Statistics data and data from real infrastructure support specialist resumes.Research infrastructure support specialist duties and responsibilities
- Manage SharePoint with current information of projects, plans and updates.
- Create service requests in CRM application to reflect report issues and manage customer expectations throughout escalation and/or resolution.
- Act as leader for Linux working group in support of Linux CadNav servers.
- Supervise and maintain all office PC systems including hardware, software, configuration, updates, and patches.
Get infrastructure support specialist experience
Generally, it takes 1-2 years to become an infrastructure support specialist. The most common roles before becoming an infrastructure support specialist include technical support specialist, computer technician team lead and network administrator.Prepare your infrastructure support specialist resume
When your background is strong enough, you can start writing your infrastructure support specialist resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on an infrastructure support specialist resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose from 10+ customizable infrastructure support specialist resume templates
Build a professional infrastructure support specialist resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your infrastructure support specialist resume.
Apply for infrastructure support specialist jobs
Now it's time to start searching for an infrastructure support specialist job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first infrastructure support specialist job
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Average infrastructure support specialist salary
The average infrastructure support specialist salary in the United States is $94,997 per year or $46 per hour. Infrastructure support specialist salaries range between $68,000 and $130,000 per year.
What am I worth?
How do infrastructure support specialists rate their job?
Infrastructure support specialist reviews
You get to help a lot of people in many different ways as well as learning new things about technology
I have aids now due to the painfulness of sitting down all day
There was nothing to like. Everyone was polite an hard workers
Working with The people
I decided to go to technical support because I've been fascinated by technology all my life and I love working with the people as well. I want to use my technical know-how to solve directly the problems that customers have. I want to be the person who makes life easier and more enjoyable for people who have had a problem. This is what I like most as a technical Support.
I don't like sitting around being inactive. So I'll keep my self always busy
Updated January 8, 2025
