How to hire an infrastructure support specialist

How to hire an infrastructure support specialist, step by step

Here's a step-by-step infrastructure support specialist hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write an infrastructure support specialist job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new infrastructure support specialist
• Step 8: Go through the hiring process checklist

What does an infrastructure support specialist do?

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1. Identify your hiring needs

   Before you start hiring an infrastructure support specialist, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   Hiring the perfect infrastructure support specialist also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   This list shows salaries for various types of infrastructure support specialists.

   Type of Infrastructure Support Specialist	Description	Hourly rate
   Infrastructure Support Specialist	Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization... Show more	$32-62
   Administrative Technical Support	Administrative technical support maintains every technical set-up used in a company. Their primary responsibility is to inspect a company's systems, evaluate for issues, and repair any problems immediately... Show more	$13-36
   Support Lead	A support lead is typically in charge of overseeing the performance of a technical support team, ensuring efficiency and customer satisfaction. Their responsibilities revolve around assessing the performance of the workforce, resolving complex issues, identifying customer needs and sales opportunities, and training new team members... Show more	$30-56

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Infrastructure Support
   • Troubleshoot
   • Cloud
   • Technical Support
   • Linux
   • Windows Server
   • Desktop Support
   • Problem Resolution
   • PC
   • VMware
   • Switches
   • Java
   • SharePoint
   • Asset Management

   Check all skills

   Responsibilities:

   • Manage SharePoint with current information of projects, plans and updates.
   • Create service requests in CRM application to reflect report issues and manage customer expectations throughout escalation and/or resolution.
   • Act as leader for Linux working group in support of Linux CadNav servers.
   • Supervise and maintain all office PC systems including hardware, software, configuration, updates, and patches.
   • Work include, hooking up remote engineering offices to the network via DSL, PC software and hardware installs.
   • Recommend enhancements to improve level and quality of service including a separate SQL reporting server that drastically improve server performance.

   More infrastructure support specialist duties

3. Make a budget

   Including a salary range in the infrastructure support specialist job description is a good way to get more applicants. An infrastructure support specialist salary can be affected by several factors, such as the location of the job, the level of experience, education, certifications, and the employer's prestige.

   For example, the average salary for an infrastructure support specialist in South Carolina may be lower than in California, and an entry-level engineer typically earns less than a senior-level infrastructure support specialist. Additionally, an infrastructure support specialist with lots of experience in the field may command a higher salary as a result.

   Average infrastructure support specialist salary

   $94,997yearly

   $45.67 hourly rate

   ---

   Entry-level infrastructure support specialist salary

   $68,000 yearly salary

   Updated December 19, 2025

   Average infrastructure support specialist salary by state

   Rank	State	Avg. salary	Hourly rate
   1	New Jersey	$112,350	$54
   2	Delaware	$111,162	$53
   3	Oregon	$103,246	$50
   4	Virginia	$98,671	$47
   5	North Carolina	$97,009	$47
   6	District of Columbia	$91,318	$44
   7	Massachusetts	$89,989	$43
   8	Louisiana	$89,336	$43
   9	Florida	$84,089	$40
   10	Michigan	$79,523	$38
   11	Ohio	$77,044	$37
   12	Texas	$76,314	$37

   Average infrastructure support specialist salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Barclays	$114,658	$55.12	1
   2	Epicor	$107,889	$51.87
   3	Axient	$104,462	$50.22
   4	Stolt-Nielsen Limited	$94,486	$45.43
   5	JPMorgan Chase & Co.	$94,473	$45.42	184
   6	LS Networks Co.	$93,621	$45.01
   7	Randstad North America, Inc.	$90,140	$43.34	22
   8	Interactions	$88,680	$42.63
   9	G-TECH	$86,090	$41.39	1
   10	Indian Health Service	$83,925	$40.35	1
   11	Ukpeagvik IOoOupiat Corporation	$82,596	$39.71	25
   12	Obsidian Solutions Group	$79,915	$38.42	8
   13	Kelly Services	$78,621	$37.80	32

4. Writing an infrastructure support specialist job description

   A job description for an infrastructure support specialist role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's an infrastructure support specialist job description:

   Infrastructure support specialist job description example

   Experience - Required:
   
   * Application support and Release Mgmt experience in banking domain
   * Scripting in Unix and Windows and Strong configuration experience in Geneos and Autosys.
   * Must be knowledgeable on SFTP, Messaging Queue or any other file transfer/data transfer mechanism between applications.
   * Working knowledge of infrastructure components. (E.g. routers, load balancers, cloud products, container systems, compute, storage and networks)
   * Excellent debugging and trouble shooting skills
   * Hand-on experience in instrumentation, customization and usage of modern monitoring toolset such as Dynatrace, AppDynamics, Grafana, Splunk, Geneos etc.
   * Working knowledge in at least one of the relational database (SQL Server, Oracle, DB2 etc.)
   * Working knowledge in Mainframe Technologies and tools such as CAView, Endevor, TSO, ISPF, JCL etc.
   * Knowledge on working on self-healing tools like AAAs, script writing for process restart and automated housekeeping etc.
   * Advantageous to have working experience in docker, containers , Kubernetes.
   * Add-on: Experience in APM monitoring technologies such as Appdynamics and Dynatrace
   
   Role Specific Skills
   
   * Very Good:
   * Data gathering, analysis and troubleshooting skills
   * Change Control and Release Management best practices
   * Knowledge if automated release management and experience on setting up AIM and ARM.
   * MS Office -> SharePoint, Excel Pivot Tables
   * Knowledge of QA role, test workflow and the SDLC
   
   * Good:
   * Understanding in Root Cause Analysis of software defects
   * Understanding of systems, roles, and dependencies between teams in SDLC
   * Knowledge on SNow, Jira, Confluence
   * Foundation of financial product and services knowledge
   
   Soft Skills
   
   * A proactive and positive approach to problem solving, taking ownership of issues, and having the determination to follow things through to resolution
   * Excellent verbal and written communication skills and attention to fine details
   * Confident nature, willing and resourceful attitude with desire to provide high quality solutions
   * Polite persistence in making sure all questions are answered, will not accept vague responses
   * Drill into the details to determine and report on the potential risk factors
   * Ability to work in a business critical and high-pressure environment
   * Ability to multi-task effectively and produce high quality work with limited supervision
   * Ability to transition quickly between technical and business discussions to effectively communicate with all stakeholders
   * Ability to understand and get the overall Business picture to put things together in perspective and understand the impact
   * Good business and commercial acumen, with an awareness of the business and financial impact of environment instability
   * Interact with all levels of management to ensure business continuity
   
   Nice to have skills
   
   * ITILv3 / ITILv4 Foundation certification
   * Natural ADABAS/COBOL language skills in Mainframe
   * Knowledge of process improvement / continuous improvement tools
   * Professional certifications in Project Management or Testing
   * AWS/Cloud and SRE certifications

   Copy this example

   

5. Post your job

   To find infrastructure support specialists for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any infrastructure support specialists they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level infrastructure support specialists with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   To find infrastructure support specialist candidates, you can consider the following options:

   • Post your job opening on Zippia or other job search websites.
   • Use niche websites that focus on engineering and technology jobs, such as dice, engineering.com, stack overflow, it job pro.
   • Post your job on free job posting websites.

6. Interview candidates

   Your first interview with infrastructure support specialist candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews.

   You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

   Sometimes, it's not enough to interview infrastructure support specialist candidates, so you can ask them to do a test project. If you are not a technical person and don't know what a test project should be, you can use these websites:

   • TestDome
   • CodeSignal
   • Testlify
   • BarRaiser
   • Coderbyte

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new infrastructure support specialist

   Once you've found the infrastructure support specialist candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

   To prepare for the new employee's start date, you can create an onboarding schedule and complete any necessary paperwork, such as employee action forms and onboarding documents like I-9 forms, benefits enrollment, and federal and state tax forms. Human Resources should also ensure that a new employee file is created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire an infrastructure support specialist?