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The differences between infrastructure support specialists and technical support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an infrastructure support specialist and a technical support specialist. Additionally, an infrastructure support specialist has an average salary of $94,997, which is higher than the $48,667 average annual salary of a technical support specialist.
The top three skills for an infrastructure support specialist include infrastructure support, troubleshoot and cloud. The most important skills for a technical support specialist are customer service, technical support, and troubleshoot.
| Infrastructure Support Specialist | Technical Support Specialist | |
| Yearly salary | $94,997 | $48,667 |
| Hourly rate | $45.67 | $23.40 |
| Growth rate | 10% | 10% |
| Number of jobs | 135,837 | 157,425 |
| Job satisfaction | - | 4.6 |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 50% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
An infrastructure support specialist generally plays a support role in the IT world, with "support" here not referring to an auxiliary role. They also help with the management and usability of organizational data and information. Their primary responsibility is to make sure the business goals of the company or enterprise are met by ensuring all data centers are functional, including elements such as network systems, software, hardware, and data storage facilities. They may also have to carry out complex technical evaluations and suggest proposed physical architectures along with elaborate designs.
A technical support specialist is responsible for assisting customer's and businesses' concerns and system issues by performing troubleshooting and remote solutions. These specialists must have extensive knowledge of system applications, including software and hardware database to handle complex processes that might affect the end user's experience or the business' daily operations. Technical support specialists should maintain excellent communication skills to guide the client and business on solving network problems. They must also document concerns and progress promptly for reference and quality checks.
Infrastructure support specialists and technical support specialists have different pay scales, as shown below.
| Infrastructure Support Specialist | Technical Support Specialist | |
| Average salary | $94,997 | $48,667 |
| Salary range | Between $68,000 And $130,000 | Between $30,000 And $76,000 |
| Highest paying City | Jersey City, NJ | San Francisco, CA |
| Highest paying state | California | New Jersey |
| Best paying company | Barclays | Meta |
| Best paying industry | Finance | Finance |
There are a few differences between an infrastructure support specialist and a technical support specialist in terms of educational background:
| Infrastructure Support Specialist | Technical Support Specialist | |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 50% |
| Most common major | Business | Computer Science |
| Most common college | University of Pennsylvania | Stanford University |
Here are the differences between infrastructure support specialists' and technical support specialists' demographics:
| Infrastructure Support Specialist | Technical Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 89.4% Female, 10.6% | Male, 75.4% Female, 24.6% |
| Race ratio | Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 15.6% Asian, 13.4% White, 53.5% American Indian and Alaska Native, 0.4% | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 11.3% White, 55.0% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |