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What is an infrastructure technician and how to become one

Updated January 8, 2025
3 min read
Quoted expert
Ranganathan Chandrasekaran

Infrastructure Technicians are responsible for the maintenance of the technology used in the company. They monitor network performance and troubleshoots problem areas. They also manage network traffic, install LAN and WAN infrastructure, and inspect them for problems. Also, they design and install high-functioning computer network connections. Infrastructure technicians are employed in healthcare, finance, law, retail, etc., to review network functionality and create data backups.

Infrastructure technicians are sometimes called network technicians. Their job requires a bachelor's degree in information technology, computer science, or a related field. Candidates must also have a good knowledge of networking protocols and services such as TCP/IP, DHCP, and VPN. Although there are numerous preferable certifications, the CNIT certification is far beneficial. Skills like communication, problem-solving, attention to detail, organization, and time management are also important. An Infrastructure technician earns an average annual salary of $44,784.

What general advice would you give to an infrastructure technician?

Ranganathan ChandrasekaranRanganathan Chandrasekaran LinkedIn profile

Professor and Director of Graduate Studies, University of Illinois

As we roll into another month of the COVID-19 pandemic, graduating students are facing one of the worst moments of their lives. They face several uncertainties; due to financial challenges, uncertainty about completing their degrees on time, adjusting to online and hybrid modes of learning, and worst of all, facing the worst job market. As a result, I see the stress and anxiety levels among the graduating students to be significantly higher, at levels I have not experienced in my academic career.

Several businesses have been hit hard by the pandemic, and they have rolled back their offers made to students for internships and jobs. Businesses have also resorted to downsizing and layoffs, and we are likely to see that continue, at least in the near term. However, two sectors that are showing promises of a quick turnaround are technology and healthcare.

It might take many months for the economy to get back on track, but the demand for information systems graduates is likely to grow, as a large number of businesses have turned to increased use of technology in this pandemic period. As more companies go digital, we need more professionals to manage the remote-work, technological infrastructure and meet the other demands of the business. Students pursuing education in information systems, computer science, and healthcare are going to be in greater demand.

On the positive side, the uncertainties induced by the pandemic have also helped students to prepare themselves better for a tougher job market. I found many students rise up and use the lockdown period to have a serious introspection and invest their time and effort in upgrading their knowledge and skills. The internship drought and rescinding of job/internship offers brought their dreams crashing down, but I found several students to quickly get over their disappointments, and engage in improving their skillsets utilizing the pandemic lockdown as an opportunity. I am aware of many students, especially in the information systems disciple, who spent time doing online courses, completing certification programs, and take up DIY projects on data analysis, developing analytical and forecasting models, and visualization of various aspects of the pandemic. The pandemic has resulted in massive amounts of data, released by several organizations worldwide, that have provided a stimulant for students to indulge in DIY-projects. I had several students approach me over summer to do some projects, and we have done some interesting projects using public datasets related to COVID-19.
ScoreInfrastructure TechnicianUS Average
Salary
7.5

Avg. Salary $96,543

Avg. Salary $59,228

Stability level
6.7

Growth rate 10%

Growth rate 0.3%

Diversity
6.5
Race

American Indian and Alaska Native 0.41%

Asian 10.65%

Black or African American 10.18%

Hispanic or Latino 16.28%

Unknown 5.38%

White 57.10%

Gender

female 8.95%

male 91.05%

Age - 41
Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 41
Stress level
6.7

Stress level is high

7.1 - high

Complexity level
6.5

Complexity level is challenging

7 - challenging

Work life balance
7.4

Work life balance is good

6.4 - fair

Infrastructure technician career paths

Key steps to become an infrastructure technician

  1. Explore infrastructure technician education requirements

    Most common infrastructure technician degrees

    Bachelor's

    48.8 %

    Associate

    32.5 %

    High School Diploma

    7.0 %
  2. Start to develop specific infrastructure technician skills

    SkillsPercentages
    Troubleshoot11.71%
    Structured Cabling10.10%
    Technical Support6.84%
    PC5.41%
    Switches5.09%
  3. Complete relevant infrastructure technician training and internships

    Accountants spend an average of 3-6 months on post-employment, on-the-job training. New infrastructure technicians learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as an infrastructure technician based on U.S. Bureau of Labor Statistics data and data from real infrastructure technician resumes.
  4. Research infrastructure technician duties and responsibilities

    • Manage firewalls, endpoint encryption and other communications and systems security devices for large scale networks across distinct complicate infrastructure.
    • Provide SQL, IIS, and ODBC configurations.
    • Administer and monitor VPN, provide support and troubleshooting.
    • Support remote users needs via Cisco VPN and Webex.
  5. Prepare your infrastructure technician resume

    When your background is strong enough, you can start writing your infrastructure technician resume.

    You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on an infrastructure technician resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

    Choose from 10+ customizable infrastructure technician resume templates

    Build a professional infrastructure technician resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your infrastructure technician resume.
    Infrastructure Technician Resume
    Infrastructure Technician Resume
    Infrastructure Technician Resume
    Infrastructure Technician Resume
    Infrastructure Technician Resume
    Infrastructure Technician Resume
    Infrastructure Technician Resume
    Infrastructure Technician Resume
    Infrastructure Technician Resume
  6. Apply for infrastructure technician jobs

    Now it's time to start searching for an infrastructure technician job. Consider the tips below for a successful job search:

    1. Browse job boards for relevant postings
    2. Consult your professional network
    3. Reach out to companies you're interested in working for directly
    4. Watch out for job scams

How did you land your first infrastructure technician job

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Average infrastructure technician salary

The average infrastructure technician salary in the United States is $96,543 per year or $46 per hour. Infrastructure technician salaries range between $62,000 and $148,000 per year.

Average infrastructure technician salary
$96,543 Yearly
$46.41 hourly

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Infrastructure technician reviews

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A zippia user wrote a review on Feb 2020
Pros

I love the fact that I have self taught myself by trouble shooting issues for fifteen years while working in corrections as the Video court officer with no prior experince or degree

Cons

I dislike the fact that I don't get paid as a Video technician although I'm called to fix issues


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A zippia user wrote a review on Nov 2019
Pros

talking to people

Cons

outside weather, I work as a network technician and the main problem I always encounter is the cold weather.


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A zippia user wrote a review on Sep 2019
Pros

Nothing much but skill and work. Knowledge can take you places.


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Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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