FIND PERSONALIZED JOBS
Sign up to Zippia and discover your career options with your personalized career search.
×
FIND
PERSONALIZED JOBS

CONTENT HAS
BEEN UNLOCKED
Close this window to view unlocked content
or
find interesting jobs in

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign Up

SIGN UP TO UNLOCK CONTENT

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Forgot Password?

Don't have an account? Sign Up

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign up to save the job and get personalized job recommendations.

Sign up to dismiss the job and get personalized job recommendations.

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Already have an account? Log in

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Company Saved

Answer a few questions and view jobs at that match your preferences.

Where do you want to work?

Job Saved

See your Saved Jobs now

or

find more interesting jobs in

Job Dismissed

Find better matching jobs in

Become An Infrastructure Technician

Where do you want to work?

To get started, tell us where you'd like to work.
Sorry, we can't find that. Please try a different city or state.

Working As An Infrastructure Technician

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $109,529

    Average Salary

What Does An Infrastructure Technician Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

Show More

Show Less

How To Become An Infrastructure Technician

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

Show More

Show Less

Do you work as an Infrastructure Technician?

Infrastructure Technician Jobs

NO RESULTS

Aw snap, no jobs found.

Add To My Jobs

Do you work as an Infrastructure Technician?

Help others decide if this is a good career for them

Average Length of Employment
Network Technician 3.1 years
MIS Technician 2.6 years
Server Technician 2.1 years
Junior Technician 1.6 years
Top Employers Before
Technician 6.8%
Consultant 3.8%
Manager 3.4%
Top Employers After
Technician 8.2%

Do you work as an Infrastructure Technician?

Infrastructure Technician Demographics

Gender

Male

87.7%

Female

10.5%

Unknown

1.8%
Ethnicity

White

60.1%

Hispanic or Latino

18.0%

Black or African American

10.4%

Asian

7.5%

Unknown

3.9%
Show More
Foreign Languages Spoken

Spanish

46.7%

Chinese

13.3%

French

6.7%

Greek

6.7%

Serer

6.7%

Carrier

6.7%

Mandarin

6.7%

Polish

6.7%
Show More

Infrastructure Technician Education

Schools

University of Phoenix

15.6%

Community College of the Air Force

10.9%

University of South Carolina - Columbia

7.8%

University of Maryland - University College

6.3%

Bellevue University

6.3%

Western Governors University

4.7%

Western New Mexico University

4.7%

Perry Technical Institute

4.7%

Pittsburgh Technical Institute

4.7%

Central Texas College

3.1%

Sinclair Community College

3.1%

Lakeland Community College

3.1%

Eastern University

3.1%

Mercer County Community College

3.1%

Park University

3.1%

Fordham University

3.1%

University of Houston

3.1%

Guilford Technical Community College

3.1%

University of Missouri - Saint Louis

3.1%

Nashville State Community College

3.1%
Show More
Majors

Information Technology

18.6%

Computer Information Systems

14.3%

Business

13.9%

Computer Networking

9.5%

Computer Science

7.8%

Electrical Engineering Technology

6.5%

Electrical Engineering

4.8%

Information Systems

3.5%

Management Information Systems

2.6%

Graphic Design

2.2%

Computer Engineering

2.2%

Liberal Arts

2.2%

Engineering

1.7%

Accounting

1.7%

Criminal Justice

1.7%

Computer Programming

1.7%

Psychology

1.3%

Environmental Control Technologies/Technicians

1.3%

Project Management

1.3%

Political Science

1.3%
Show More
Degrees

Bachelors

36.8%

Other

23.9%

Associate

21.4%

Masters

11.6%

Certificate

3.8%

Diploma

1.9%

License

0.6%
Show More

Job type you want
Full Time
Part Time
Internship
Temporary

Real Infrastructure Technician Salaries

Job Title Company Location Start Date Salary
Infrastructure Tech Lead (Search & Data Mining) Yelp Inc. San Francisco, CA Feb 01, 2014 $162,536
Corp. Serv. Infrastructure Tech Lead (Comp. SYS. Analyst) Safeway Inc. Phoenix, AZ Oct 03, 2016 $140,000
Infrastructure Tech Specialist Citibank, N.A. Jersey City, NJ Feb 11, 2015 $135,000
Infrastructure Tech Specialist Citigroup Technology, Inc. Irving, TX Dec 09, 2016 $133,623
Infrastructure Tech Specialist Citigroup Technology, Inc. Fort Lauderdale, FL Jun 29, 2015 $125,000
Infrastructure Technician Barclays Bank Delaware Wilmington, DE Oct 31, 2016 $114,000 -
$135,000
Infrastructure Tech Specialist Citigroup Technology, Inc. Fort Lauderdale, FL Sep 01, 2015 $110,000
Middleware Infrastructure Technician Barclays Bank Delaware Wilmington, DE Mar 09, 2016 $100,000 -
$138,000
Infrastructure Tech Specialist Citigroup Technology, Inc. Irving, TX Oct 01, 2014 $100,000
Infrastructure Tech Specialist Citicorp Credit Services, Inc. Irving, TX Sep 18, 2014 $98,000
Infrastructure Technician Precision Global Consulting, Inc. Rosemont, IL Apr 26, 2013 $90,000
Infrastructure Technician Precision Global Consulting, Inc. Madison, WI Mar 07, 2012 $90,000
Infrastructure Technician Precision Global Consulting Inc. Madison, WI Jul 26, 2011 $90,000
Infrastructure Tech Engineer Facebook, Inc. Menlo Park, CA Sep 01, 2013 $87,000
Senior Infrastructure Technologist Bridgewater Associates, Inc. Westport, CT Oct 01, 2009 $80,000 -
$300,000
Technology Engineering Infrastructure/Technology S Bridgestone Americas, Inc. Nashville, TN May 16, 2013 $68,100
Infrastructure Technology Support Intellect Design Arena Inc. Piscataway, NJ Apr 15, 2016 $65,333
Infrastructure Tech Analyst Citigroup Technology, Inc. Irving, TX Sep 01, 2015 $65,000

No Results

To get more results, try adjusting your search by changing your filters.

Show More

How Would You Rate The Salary Of an Infrastructure Technician?

Have you worked as an Infrastructure Technician? Help other job seekers by rating your experience as an Infrastructure Technician.

Top Skills for An Infrastructure Technician

Show More

  1. Computer
  2. Customer Service
  3. Windows XP
You can check out examples of real life uses of top skills on resumes here:
  • Support computer lab activities, assisted with Royal Bank of Canada workstation application testing
  • Maintained detailed activity logs; updates network documentation; prepares detailed reports of events which negatively impact customer service.
  • Rolled out Windows 2000 Server and Windows XP Pro for national insurance agency offices in Dayton, OH.
  • Hosted nationwide training sessions for field salespersons on laptop use of Windows NT, Outlook, and remote access.
  • Performed installation and termination of fiber optic cable (Crimp) within standards set in ANSI/TIA/EIA 526-7/526-14a/568-b.1/568-b.3/569 and NEC 770..

How Would You Rate Working As an Infrastructure Technician?

Are you working as an Infrastructure Technician? Help us rate Infrastructure Technician as a Career.

Rank:

Average Salary:

Top 10 Best States for Infrastructure Technicians

  1. District of Columbia
  2. Colorado
  3. Alaska
  4. New Jersey
  5. Massachusetts
  6. Connecticut
  7. Rhode Island
  8. Virginia
  9. North Dakota
  10. Minnesota
  • (442 jobs)
  • (772 jobs)
  • (68 jobs)
  • (874 jobs)
  • (906 jobs)
  • (357 jobs)
  • (107 jobs)
  • (1,472 jobs)
  • (126 jobs)
  • (631 jobs)

Top Infrastructure Technician Employers

Show More

Jobs From Top Infrastructure Technician Employers

Infrastructure Technician Videos

Career Choices - Civil Engineer

Network Engineer: Expectations vs Reality

A Career as a Civil Engineering Technician (JTJS52010)

Related to your recently viewed content