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Become An Infrastructure Technician

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Working As An Infrastructure Technician

  • Interacting With Computers
  • Getting Information
  • Identifying Objects, Actions, and Events
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Mostly Sitting

  • Repetitive

  • $99,000

    Average Salary

What Does An Infrastructure Technician Do At Novolex

* Administer MS SCCM/WSUS to ensure workstations and servers comply with established policies, standards, licensing agreements, configuration guidelines, compliance to standards, and to maintain inventories Administer Active Directory system, maintenance of end-user and systems accounts, permissions, access rights, and effective replication of multiple trusted forests Establish and maintain template builds for Servers, desktops and laptops.
* Facilitate standardization of Server and Workstation builds.
* Perform file system and OS configuration and management.
* Manage and administer distribution of end point protection solutions.
* Administer detailed 24x7x365 monitoring of all Systems and Solutions performance and availability, responding as required to ensure maximum uptime and availability.
* Administer Active Directory 2008/2012 R2 Group Policy Objects to effect standardization and compliance of server, workstation, and user objects.
* Troubleshoot and resolve hardware and software problems, including servers, user desktop PCs, printers, peripherals, and thin terminals.
* Administer disaster recovery to include, backup/archival of systems to effect an RPO/RTO meeting company requirements by tier.
* Administer all data protection to include FC and iScsi attached storage arrays (HP, Netapp, Unity, etc), local storage, and other storage solutions.
* Ensure recurring backups and recovery procedures ensure full data retrieval as practiced on a routine basis.
* Coordinate with IT team members responsible for network engineering, business application, and database administration to ensure availability, reliability, and scalability of Apps to meet all company overall objectives.
* Support application and development teams throughout project lifecycles.
* Establish and implement formal policies and procedures to ensure server and client systems performance, availability and security.
* Conduct research on hardware and software in support of procurement and system development efforts

What Does An Infrastructure Technician Do At Hawaii Medical Service Association

* Monitors service desk queues.
* Utlize the knowledge base to research, resolve, and respond to service inquiries.
* Develop and maintain basic troubleshooting procedure documents in the knowledge base.
* Develop and maintain service desk reports and dashboards for management visibility and reporting.
* Provides timely and accruate tier I and tier II tehcnial suport through timely response to customer inquiries received via calls, emails, online chats, and in-person visits.
* Analyze, diagnose, test, and resolve basic to moderately complex end-user support for IT related issues that involve a variety of technical domains - end-user software, server, storage, network, security
* Aquire and maintain current knowledge of relevant software, hardware, and systems to provide technically accurate solutions to customers and assistn in training new Infrastructure Support Specialist.
* Participates in special projects to implement new technologies and services.
* Manage the service request fulfillment process by folowing up with assigned support psersonnel and/or customer to ensure timely resolution and customer satisfaction.
* Communicate problem trends and unresolved issues to mangement as necessary.
* Participate in problem trend analysis with service desk team and management to identify key areas for additional training, improved efficiency, or other process improvement
* Perform other duties as assigned

What Does An Infrastructure Technician Do At St. Louis Community College

* Directs all aspects of infrastructure operations, programs and projects involving substantial allocations of resources including proposal, personnel, grant and/or contract development, infrastructure architecture, budget development and management, operational planning and management, staffing, participant recruitment and project evaluation in order to meet project goals.
* Directs the management of internal hosting and operations of the college’s Technology and Data Centers including systems, storage, networking and telecommunications.
* Directs college decisions about hosting internally vs externally to provide optimal service with the best value.
* Oversees and directs the planning, implementation, moves, additions and management of the college’s data systems.
* Infrastructure Architecture: Lead development of a structured, standardized, and consolidated set of infrastructure services that optimally support operations as well as business processes and applications operations.
* Lead the examination of the possibilities that are offered by new technologies and a concrete path towards solutions to the challenges that occur in business operations.
* Dispel hype, but without missing opportunities.
* Financial Management: Directs the infrastructure budget development process.
* Align the budget with the College’s and IT goals and objectives.
* Directs the financial operations of infrastructure and oversees budget compliance to the IT plan and strategic plan.
* Directs IT projects for performance and budget compliance.
* Produces regular reporting to the CIO and College Leadership.
* Collaborates with the college accounting offices to coordinate the financial planning, procurement, billing and accounting activities.
* Works with both IT and College departmental staff to develop Business Cases for IT services.
* With CIO and IT Leadership, direct and report on the performance of the services to be met by the business case projections.
* Analysis and Planning: Consults and works with the CIO and VC for Finance to direct financial related information in the development of IT Plans, including 3 Year Technology Plan, Strategic Plans, Tactical Plans and Service Plans.
* Project Management: Directs and supervises district-wide, site based and campus infrastructure, end-user technology and other projects to ensure effective and efficient use of resources and successful completion of project objectives.
* Vendor Management: Works with IT Leadership and staff to ensure that vendor’s performance and value is maximized.
* Performs general vendor and contract management
* Service Management: Directs the development of Service Level Agreements or Memorandum of Understandings for the services that IT infrastructure provides.
* Works with the CIO and IT Leadership to develop meaningful metrics of performance and quality of IT services.
* Policy and Procedures: Directs the development of infrastructure policies and ensure the practices are enforced, district-wide end-user technology, network, telephony, server, storage, data processing, power standards and other service for consistency and effective use of resources.
* Directs the development of procedures to inventory hardware, software and system documentation; promotes the selection and adoption of industry best practices.
* Personal Development: attends seminars and conferences to keep abreast of emerging technologies; participates in professional associations and shares knowledge with peers.
* Performs other duties as assigned

What Does An Infrastructure Technician Do At Nike

* Are you a leader who is passionate about key technology infrastructure capabilities and strategic supply chain innovation? As the Director, Global Supply Chain Infrastructure you will be responsible for partnering with the global infrastructure team on the design, build and operations of the technology infrastructure that powers Nike’s global distribution centers and connects them to the rest of Nike.
* This includes products from companies like Amazon Web Services, VMware, Nutanix, NetApp, Manhattan, Microsoft, Cisco Networking and Compute products and hybrid cloud design and operational best practices.
* Critical to success is your ability to establish metrics on the health, capacity and performance of these services and partner effectively with senior business leaders as well as technology colleagues responsible for supply chain applications.
* You will stay on top of industry trends, as well as corporate policies and initiatives to maximize Nike’s investment while enabling strategic goals

What Does An Infrastructure Technician Do At Virginia Tech

Lead lighting based research for the evaluation of products, lighting performance, safety performance, environmental impact and human response

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How To Become An Infrastructure Technician

Most employers require network and computer systems administrators to have a bachelor’s degree in a field related to computer or information science. Others may require only a postsecondary certificate.

Education

Although some employers require only a postsecondary certificate, most require a bachelor’s degree in a field related to computer or information science. There are degree programs that focus on computer network and system administration. However, because administrators work with computer hardware and equipment, a degree in computer engineering or electrical engineering usually is acceptable as well. Programs in these fields usually include classes in computer programming, networking, or systems design.

Because network technology is continually changing, administrators need to keep up with the latest developments. Many continue to take courses throughout their careers and attend information technology (IT) conferences to keep up with the latest technology. Some businesses require that an administrator get a master’s degree.

Licenses, Certifications, and Registrations

Certification programs are generally offered directly from vendors or from vendor-neutral certification providers. Certification validates knowledge and best practices required from network and computer systems administrators. Companies may require their network and computer systems administrators to be certified in the product they use. Microsoft and Cisco offer some of the most common certifications.

Other Experience

To gain practical experience, many network administrators participate in internship programs while in school.

Advancement

Network administrators can advance to become computer network architects. They can also advance to managerial jobs in information technology (IT) departments, such as computer and information systems managers.

Important Qualities

Analytical skills. Administrators need analytical skills to evaluate network and system performance and determine how changes in the environment will affect them.

Communication skills. Administrators must be able to describe problems and their solutions to non-IT workers.

Computer skills. Administrators oversee the connections of many different types of computer equipment and must ensure that they all work together properly.

Multitasking skills. Administrators may have to work on many problems and tasks at the same time.

Problem-solving skills. Administrators must be able to quickly resolve any problems that arise with computer networks.

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Infrastructure Technician jobs

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Real Infrastructure Technician Salaries

Job Title Company Location Start Date Salary
Infrastructure Tech Lead (Search & Data Mining) Yelp Inc. San Francisco, CA Feb 01, 2014 $162,536
Corp. Serv. Infrastructure Tech Lead (Comp. SYS. Analyst) Safeway Inc. Phoenix, AZ Oct 03, 2016 $140,000
Director, Infrastructure Technology Motus, LLC Boston, MA Sep 17, 2015 $130,000
Associate, IB Technology Infrastructure and Contro Jpmorgan Chase & Co. NJ Jun 25, 2014 $118,388
Infrastructure Technical Lead, Environment Management National Marrow Donor Program Minneapolis, MN Feb 16, 2016 $117,277
Infrastructure Technical Lead-Environment Manager National Marrow Donor Program Minneapolis, MN Dec 18, 2014 $115,000
Infrastructure Technician Barclays Bank Delaware Wilmington, DE Oct 31, 2016 $114,000 -
$135,000
Technology Infrastructure Developer Effex Capital, LLC Jersey City, NJ Sep 17, 2015 $108,763
Middleware Infrastructure Technician Barclays Bank Delaware Wilmington, DE Mar 09, 2016 $100,000 -
$138,000
Enterprise Infrastructure Technology Auditor-Associate Morgan Stanley & Co. LLC New York, NY Mar 30, 2016 $93,500
Associate-IB Technology Infrastructure and Contr Jpmorgan Chase and Co. NJ Jun 25, 2011 $92,000 -
$125,000
Infrastructure Technician Precision Global Consulting, Inc. Rosemont, IL Apr 26, 2013 $90,000
Infrastructure Technician Precision Global Consulting, Inc. Madison, WI Mar 07, 2012 $90,000
Infrastructure Technician Precision Global Consulting Inc. Madison, WI Jul 26, 2011 $90,000
Infrastructure Tech Engineer Facebook, Inc. Menlo Park, CA Sep 01, 2013 $87,000
Analyst, Global Technology Infrastructure Blackrock Capital Management, Inc. Wilmington, DE Mar 19, 2015 $86,486
Senior Infrastructure Technologist Bridgewater Associates, Inc. Westport, CT Oct 01, 2009 $80,000 -
$300,000
Technology Engineering Infrastructure/Technology S Bridgestone Americas, Inc. Nashville, TN May 16, 2013 $68,100
Infrastructure Technology Support Intellect Design Arena Inc. Piscataway, NJ Apr 15, 2016 $65,333

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Top Skills for An Infrastructure Technician

HardwareCustomerServiceFiberOpticRoutersNetworkInfrastructureRemoteDesktopTroubleshootActiveDirectoryPCBackupVoipDataCentersInternetProtocolLaptopsCapacityPlanningStorageSetupWindowsXPTroubleTicketsWeb

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Top Infrastructure Technician Skills

  1. Hardware
  2. Customer Service
  3. Fiber Optic
You can check out examples of real life uses of top skills on resumes here:
  • Push hardware and firmware updates to all Infrastructure devices.
  • Achieve targets for personal productivity and maintains a high customer service satisfaction rating.
  • Install, inspect, and maintain fiber optic and copper cabling systems.
  • Maintained operational availability of network routers and switches in support of various Air Force units.
  • Maintained 85 cryptography devices across 34 sites in 5 countries safeguarding $90M top secret network infrastructure.

Top Infrastructure Technician Employers

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Infrastructure Technician Videos

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