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Become An Infrastructure Technician

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Working As An Infrastructure Technician

  • Interacting With Computers
  • Getting Information
  • Identifying Objects, Actions, and Events
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Mostly Sitting

  • Repetitive

  • $99,000

    Average Salary

What Does An Infrastructure Technician Do

Computer networks are critical parts of almost every organization. Network and computer systems administrators are responsible for the day-to-day operation of these networks. They organize, install, and support an organization’s computer systems, including local area networks (LANs), wide area networks (WANs), network segments, intranets, and other data communication systems.

Duties

Network and computer systems administrators typically do the following:

  • Determine an organization’s network and computer system needs before setting one up
  • Install all network hardware and software and make needed upgrades and repairs
  • Maintain network and computer system security and ensure that all systems are operating correctly
  • Collect data in order to evaluate and optimize network or system performance
  • Add users to a network and assign and update security permissions on the network
  • Train users in the proper use of hardware and software
  • Interpret and solve problems when a user or an automated monitoring system alerts them that one exists

Administrators manage an organization’s servers and desktop and mobile equipment. They ensure that email and data storage networks work properly. They also make sure that employees’ workstations are working efficiently and stay connected to the central computer network. Some administrators manage telecommunication networks.

In some cases, administrators help network architects design and analyze network models. They also participate in decisions about buying future hardware or software to upgrade their organization’s network. Some administrators provide technical support to computer users, and they also may supervise computer support specialists who help solve users’ problems.

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How To Become An Infrastructure Technician

Most employers require network and computer systems administrators to have a bachelor’s degree in a field related to computer or information science. Others may require only a postsecondary certificate.

Education

Although some employers require only a postsecondary certificate, most require a bachelor’s degree in a field related to computer or information science. There are degree programs that focus on computer network and system administration. However, because administrators work with computer hardware and equipment, a degree in computer engineering or electrical engineering usually is acceptable as well. Programs in these fields usually include classes in computer programming, networking, or systems design.

Because network technology is continually changing, administrators need to keep up with the latest developments. Many continue to take courses throughout their careers and attend information technology (IT) conferences to keep up with the latest technology. Some businesses require that an administrator get a master’s degree.

Licenses, Certifications, and Registrations

Certification programs are generally offered directly from vendors or from vendor-neutral certification providers. Certification validates knowledge and best practices required from network and computer systems administrators. Companies may require their network and computer systems administrators to be certified in the product they use. Microsoft and Cisco offer some of the most common certifications.

Other Experience

To gain practical experience, many network administrators participate in internship programs while in school.

Advancement

Network administrators can advance to become computer network architects. They can also advance to managerial jobs in information technology (IT) departments, such as computer and information systems managers.

Important Qualities

Analytical skills. Administrators need analytical skills to evaluate network and system performance and determine how changes in the environment will affect them.

Communication skills. Administrators must be able to describe problems and their solutions to non-IT workers.

Computer skills. Administrators oversee the connections of many different types of computer equipment and must ensure that they all work together properly.

Multitasking skills. Administrators may have to work on many problems and tasks at the same time.

Problem-solving skills. Administrators must be able to quickly resolve any problems that arise with computer networks.

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Infrastructure Technician jobs

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Infrastructure Technician Career Paths

Infrastructure Technician
Network Engineer Information Technology Manager Director Of Information
Chief Information Officer
11 Yearsyrs
Infrastructure Analyst Technical Consultant Senior System Administrator
Data Center Manager
9 Yearsyrs
Senior Network Engineer Director Of Information
Director Information Technology Infrastructure
13 Yearsyrs
Systems Administrator Information Technology Manager
Director Of Information
10 Yearsyrs
Information Technology Specialist Systems Engineer Director Of Information
Director Of Information Technology Security
12 Yearsyrs
Systems Engineer Senior Network Engineer Director Of Information
Director Of Information Technology Services
12 Yearsyrs
Infrastructure Analyst Technical Support Specialist Information Technology Manager
Director Of Infrastructure Operations
13 Yearsyrs
Senior Network Engineer Network Administrator Technical Services Manager
Director Of Technology And Services
11 Yearsyrs
Field Service Technician Service Manager Senior Manager
Director, Network Operations
10 Yearsyrs
Information Technology Technician Technical Support Specialist Network Administrator
Information Systems Manager
6 Yearsyrs
Network Engineer Network Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Field Service Technician Systems Administrator Information Technology Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Systems Administrator Network Engineer Network Administrator
Information Technology Manager
8 Yearsyrs
Systems Engineer Information Technology Consultant Information Technology Manager
Information Technology Systems Manager
8 Yearsyrs
Information Technology Specialist Information Technology Consultant Information Technology Manager
Infrastructure Manager
10 Yearsyrs
Project Manager Senior Manager Director Of Information
Senior Director Of Information & Technology
13 Yearsyrs
Information Technology Technician Systems Administrator Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Field Engineer Senior Network Engineer Infrastructure Manager
Senior Manager Infrastructure
13 Yearsyrs
Project Manager Information Technology Project Manager Director Of Information
Vice President Of Information Technology
12 Yearsyrs
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Average Length of Employment
System Technician 4.4 years
Watchguard 3.9 years
LAN Administrator 3.3 years
Network Operator 3.3 years
LAN Engineer 3.2 years
Network Engineer 3.1 years
Network Technician 3.1 years
LAN Technician 2.7 years
MIS Technician 2.7 years
Technician 2.6 years
Network Consultant 2.4 years
Server Technician 2.1 years
NOC Technician 1.9 years
Junior Technician 1.6 years
Network Internship 0.6 years
Top Employers Before
Technician 6.3%
Consultant 4.1%
Manager 3.4%
Top Employers After
Technician 5.2%

Infrastructure Technician Demographics

Gender

Male

88.1%

Female

9.9%

Unknown

2.0%
Ethnicity

White

77.7%

Hispanic or Latino

11.9%

Asian

7.7%

Unknown

2.2%

Black or African American

0.5%
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Languages Spoken

Spanish

44.4%

Chinese

11.1%

Albanian

5.6%

French

5.6%

Greek

5.6%

Carrier

5.6%

Cheyenne

5.6%

Mandarin

5.6%

Polish

5.6%

Italian

5.6%
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Infrastructure Technician Education

Schools

Community College of the Air Force

32.3%

University of Phoenix

13.4%

University of Maryland - University College

8.7%

Park University

6.3%

Western Governors University

3.9%

University of South Carolina - Columbia

3.9%

Bellevue University

3.1%

Full Sail University

2.4%

Mercer County Community College

2.4%

Western New Mexico University

2.4%

University of Houston

2.4%

Mississippi State University

2.4%

Tidewater Community College

2.4%

Capella University

2.4%

Perry Technical Institute

2.4%

Pittsburgh Technical Institute

2.4%

The Academy

2.4%

Troy University

1.6%

ECPI University

1.6%

Arizona State University

1.6%
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Majors

Information Technology

17.0%

Business

13.9%

Computer Information Systems

12.9%

Computer Science

11.0%

Computer Networking

9.8%

Electrical Engineering Technology

8.9%

Electrical Engineering

4.8%

Computer Engineering

2.6%

Management Information Systems

2.4%

Information Systems

2.4%

Management

1.9%

Project Management

1.9%

Computer Systems Security

1.9%

Criminal Justice

1.7%

Education

1.4%

Liberal Arts

1.2%

Graphic Design

1.2%

Computer Programming

1.0%

Computer Applications

1.0%

Environmental Control Technologies/Technicians

1.0%
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Degrees

Bachelors

36.9%

Associate

21.6%

Other

20.3%

Masters

13.8%

Certificate

4.9%

Diploma

1.4%

Doctorate

0.7%

License

0.4%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Infrastructure Technician Salaries

Job Title Company Location Start Date Salary
Infrastructure Tech Lead (Search & Data Mining) Yelp Inc. San Francisco, CA Feb 01, 2014 $162,536
Corp. Serv. Infrastructure Tech Lead (Comp. SYS. Analyst) Safeway Inc. Phoenix, AZ Oct 03, 2016 $140,000
Infrastructure Tech Specialist Citibank, N.A. Jersey City, NJ Feb 11, 2015 $135,000
Infrastructure Tech Specialist Citigroup Technology, Inc. Irving, TX Dec 09, 2016 $133,623
Infrastructure Tech Specialist Citigroup Technology, Inc. Fort Lauderdale, FL Jun 29, 2015 $125,000
Infrastructure Technician Barclays Bank Delaware Wilmington, DE Oct 31, 2016 $114,000 -
$135,000
Infrastructure Tech Specialist Citigroup Technology, Inc. Fort Lauderdale, FL Sep 01, 2015 $110,000
Middleware Infrastructure Technician Barclays Bank Delaware Wilmington, DE Mar 09, 2016 $100,000 -
$138,000
Infrastructure Tech Specialist Citigroup Technology, Inc. Irving, TX Oct 01, 2014 $100,000
Infrastructure Tech Specialist Citicorp Credit Services, Inc. Irving, TX Sep 18, 2014 $98,000
Infrastructure Technician Precision Global Consulting, Inc. Rosemont, IL Apr 26, 2013 $90,000
Infrastructure Technician Precision Global Consulting, Inc. Madison, WI Mar 07, 2012 $90,000
Infrastructure Technician Precision Global Consulting Inc. Madison, WI Jul 26, 2011 $90,000
Infrastructure Tech Engineer Facebook, Inc. Menlo Park, CA Sep 01, 2013 $87,000
Senior Infrastructure Technologist Bridgewater Associates, Inc. Westport, CT Oct 01, 2009 $80,000 -
$300,000
Technology Engineering Infrastructure/Technology S Bridgestone Americas, Inc. Nashville, TN May 16, 2013 $68,100
Infrastructure Technology Support Intellect Design Arena Inc. Piscataway, NJ Apr 15, 2016 $65,333
Infrastructure Tech Analyst Citigroup Technology, Inc. Irving, TX Sep 01, 2015 $65,000

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Top Skills for An Infrastructure Technician

HardwareCustomerServiceFiberOpticRoutersNetworkInfrastructureRemoteDesktopTroubleshootActiveDirectoryPCBackupVoipDataCentersInternetProtocolLaptopsCapacityPlanningStorageSetupWindowsXPTroubleTicketsWeb

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Top Infrastructure Technician Skills

  1. Hardware
  2. Customer Service
  3. Fiber Optic
You can check out examples of real life uses of top skills on resumes here:
  • Push hardware and firmware updates to all Infrastructure devices.
  • Achieve targets for personal productivity and maintains a high customer service satisfaction rating.
  • Install, inspect, and maintain fiber optic and copper cabling systems.
  • Maintained operational availability of network routers and switches in support of various Air Force units.
  • Maintained 85 cryptography devices across 34 sites in 5 countries safeguarding $90M top secret network infrastructure.

Top Infrastructure Technician Employers

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