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Infrastructure technician skills for your resume and career

Updated January 8, 2025

6 min read

Quoted experts

George Miller,

Chirag Parikh Ph.D.

Below we've compiled a list of the most critical infrastructure technician skills. We ranked the top skills for infrastructure technicians based on the percentage of resumes they appeared on. For example, 11.7% of infrastructure technician resumes contained troubleshoot as a skill. Continue reading to find out what skills an infrastructure technician needs to be successful in the workplace.

15 infrastructure technician skills for your resume and career

1. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how infrastructure technicians use troubleshoot:

Monitored network alerts and system outages, Troubleshoot and escalate accordingly.
Configure and install Cisco VOIP Phones with voice-mail for new users, troubleshoot problems with phones already in use.

2. Structured Cabling

Here's how infrastructure technicians use structured cabling:

Structured Cabling Installations (Fiber, Cat6, Cat5, Cat3) Wireless Site Surveys and Installations.

3. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how infrastructure technicians use technical support:

Designed and implemented e-help, a website that IBM Global Services (IGS) Central employees used for technical support self-help.
Provide sole on-site technical support to the company's Allentown location, consisting of laptop, desktop and mobile device users.

4. PC

Here's how infrastructure technicians use pc:

Delivered of quality technical expertise in the installation and support of PC Hardware & Software in a corporate client server environment.
Installed, configured, and supported laptop and desktop PC's, printers/scanners, Windows operating systems, and hardware/software installations.

5. Switches

Here's how infrastructure technicians use switches:

Wired communications closets and installed routers/switches.
Configured/installed Cisco routers and switches.

6. Linux

Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.

Here's how infrastructure technicians use linux:

Facilitated emergency maintenance on Windows and Linux servers.
Provide advanced hardware and OS troubleshooting support primarily for the Windows and Linux platforms.

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7. OS

In technical terms, OS stands for "Operating System". It is a software that is used to run programs on the computer. An operating system acts as a link between the user and the hardware components. Windows, macOS, iOS, Linux are examples of an operating system.

Here's how infrastructure technicians use os:

Support the entire range of Windows infrastructure from hardware through OS and application integration.
Performed hardware upgrades, OS patching and server resource management.

8. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how infrastructure technicians use customer service:

Provided solutions/ customer services to customer needs.
Provided support to the Immediate Response Unit during outages and root cause analysis while ensuring high quality and excellent customer service.

9. Radio Frequency

Here's how infrastructure technicians use radio frequency:

Installed, configured and maintained RF (Radio Frequency) network for use in a warehouse distribution and inventory control environment.

10. Customer Satisfaction

Here's how infrastructure technicians use customer satisfaction:

Interact with Customers on a daily basis to provide 100% customer satisfaction.
Interact directly with customers providing them with a high level of customer satisfaction.

11. Network Infrastructure

Here's how infrastructure technicians use network infrastructure:

Maintained/monitored $22M computer network infrastructure equipment serving over 8,500 users.
Supported computer and network infrastructure equipment and computing services.

12. Java

Java is a widely-known programming language that was invented in 1995 and is owned by Oracle. It is a server-side language that was created to let app developers "write once, run anywhere". It is easy and simple to learn and use and is powerful, fast, and secure. This object-oriented programming language lets the code be reused that automatically lowers the development cost. Java is specially used for android apps, web and application servers, games, database connections, etc. This programming language is closely related to C++ making it easier for the users to switch between the two.

Here's how infrastructure technicians use java:

Supervised testing, design, development, and maintenance of Java and SQL based applications running on UNIX based systems.
Maintained and performed several edits on Java Applications responsible for transmitting PDF forms to inside and outside vendors.

13. VMware

Here's how infrastructure technicians use vmware:

Sourced cost effective solutions using VMware for converting over 150 of our physical servers to virtual.
Managed virtual Microsoft Servers using VMware.

14. HVAC

Here's how infrastructure technicians use hvac:

Operate the most sophisticated electrical and HVAC systems in the world.
Guided staff on maintenance of HVAC chillers and individual fan units.

15. VoIP

Here's how infrastructure technicians use voip:

Maintain VoIP environment (Cisco Call Manager), which includes 8 locations, built on E.164 standards.
Deploy and configure VOIP, VPN, IP, and Wireless solutions per client's requirements.

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What skills help Infrastructure Technicians find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What type of skills will young infrastructure technicians need?

George Miller

Associate Professor Computer Science, Tiffin University

Many organizations realize graduates cannot learn everything in college about their major but want the graduate to have a solid foundation on their field of study. The organization wants to mold the graduate to their company environment with how they do things related to the field of study. Most companies want college graduates to have good communication skills (both oral and written), critical thinking skills and be able to work well in teams. These skills have been a staple for graduates since I can remember. This is why a college graduate takes many general education courses related to these skills and many of their major courses emphasize these skills.
Going back to the previous answer I believe graduates in all fields of study will need a better knowledge of technology and easier adaptability to changing technology. Again, an IS degree is already preparing students for this.

What technical skills for an infrastructure technician stand out to employers?

Chirag Parikh Ph.D.

Computer Engineering Chair, Grand Valley State University

If you ask me, I consider valuable experience over good paycheck. Once you have gained that experience the paycheck will follow. As soon as you are out of college, the knowledge gained is very fresh and raring to go. If put into the right place can enhance your technical skills and you can do wonders.
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.

What soft skills should all infrastructure technicians possess?

Robert Vinaja Ph.D.

Assistant Professor of Computer Information Systems, Texas A&M University San Antonio

-Ability to work as part of a team.

-Attention to detail.

-Problem-solving and analytical skills.

Do you want to know more?

List of infrastructure technician skills to add to your resume

The most important skills for an infrastructure technician resume and required skills for an infrastructure technician to have include:

Troubleshoot
Structured Cabling
Technical Support
PC
Switches
Linux
OS
Customer Service
Radio Frequency
Customer Satisfaction
Network Infrastructure
Java
VMware
HVAC
VoIP
Network Devices
Remote Desktop

Windows Server
Tcp Ip
Patch Panels
Workstations
Fiber Optic
Peripheral Equipment
SQL
Routers
Lan Wan
Virtualization
Cable Management
VPN
Disaster Recovery
Unix
SCCM
Data Centers
Citrix

Trouble Tickets
PBX
Network Issues
Software Issues
Cisco Ios
Desktop Support
DNS
Security Systems
Phone System
Symantec
Software Support
CCTV
User Accounts
Unified Communications
Network Components

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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