What does an infrastructure technician do?
In the information technology (IT) industry, an infrastructure technician is an IT expert responsible for the maintenance and installation of computer systems and networks. They are also responsible for addressing issues and concerns, troubleshooting problems, performing adjustments and modifications, developing test structures, eliminating bugs, and maintaining documentation. There are also instances where they participate in designing and developing network software and hardware, liaising with clients, and overseeing IT operations. Moreover, an infrastructure technician must provide technical support and guidance to staff, all while enforcing the security and quality standards of the company.
Infrastructure technician responsibilities
Here are examples of responsibilities from real infrastructure technician resumes:
- Manage firewalls, endpoint encryption and other communications and systems security devices for large scale networks across distinct complicate infrastructure.
- Provide SQL, IIS, and ODBC configurations.
- Administer and monitor VPN, provide support and troubleshooting.
- Support remote users needs via Cisco VPN and Webex.
- Perform hardware upgrades, OS patching and server resource management.
- Well adept with Cisco VoIP and how network connects to PABX infrastructure.
- Test, troubleshoot, monitor, and install carrier circuits to network equipment.
- Provide training support to the employee's on the newly provide VOIP equipment.
- Assist with projects for cabinet installations and requests, OS Microsoft and Unix/Linux servers.
- Install, modify, test and troubleshoot fire panels, burglary panels and camera systems.
- Monitor and control inventory, including repair and replacement parts for PC s and printers.
- Provide end-user support for SCANA employees within the teams' district, which include knowledge for all software and PC maintenance.
- Re-Image workstations and setup for specific users base on job functions/departments.
- Work with end users to verify application functionality on new workstations.
- Maintain necessary backup of important files and document Linux scripts for future reference.
Infrastructure technician skills and personality traits
We calculated that 12% of Infrastructure Technicians are proficient in Troubleshoot, Structured Cabling, and Technical Support. They’re also known for soft skills such as Customer-service skills, Listening skills, and Speaking skills.
We break down the percentage of Infrastructure Technicians that have these skills listed on their resume here:
- Troubleshoot, 12%
Monitored network alerts and system outages, Troubleshoot and escalate accordingly.
- Structured Cabling, 10%
Structured Cabling Installations (Fiber, Cat6, Cat5, Cat3) Wireless Site Surveys and Installations.
- Technical Support, 7%
Designed and implemented e-help, a website that IBM Global Services (IGS) Central employees used for technical support self-help.
- PC, 5%
Delivered of quality technical expertise in the installation and support of PC Hardware & Software in a corporate client server environment.
- Switches, 5%
Wired communications closets and installed routers/switches.
- Linux, 3%
Facilitated emergency maintenance on Windows and Linux servers.
"troubleshoot," "structured cabling," and "technical support" are among the most common skills that infrastructure technicians use at work. You can find even more infrastructure technician responsibilities below, including:
Customer-service skills. To carry out their duties, the most important skill for an infrastructure technician to have is customer-service skills. Their role and responsibilities require that "computer support specialists must be patient and sympathetic." Infrastructure technicians often use customer-service skills in their day-to-day job, as shown by this real resume: "act as liaison between data center technology and related groups as well as customer groups. "
Listening skills. Many infrastructure technician duties rely on listening skills. "support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.," so an infrastructure technician will need this skill often in their role. This resume example is just one of many ways infrastructure technician responsibilities rely on listening skills: "communicated directly with users to troubleshoot pc, printer, and network problems. "
Speaking skills. This is an important skill for infrastructure technicians to perform their duties. For an example of how infrastructure technician responsibilities depend on this skill, consider that "support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of an infrastructure technician: "designed and implemented a 10gb fiber ring using ospf to replace the aging 100mb single hub and spoke architecture. ".
Writing skills. For certain infrastructure technician responsibilities to be completed, the job requires competence in "writing skills." The day-to-day duties of an infrastructure technician rely on this skill, as "strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions." For example, this snippet was taken directly from a resume about how this skill applies to what infrastructure technicians do: "assisted writing t-sql stored procedures tests when achieving data between two sql server instances. "
Problem-solving skills. Another common skill required for infrastructure technician responsibilities is "problem-solving skills." This skill comes up in the duties of infrastructure technicians all the time, as "support workers must identify both simple and complex computer problems, analyze them, and solve them." An excerpt from a real infrastructure technician resume shows how this skill is central to what an infrastructure technician does: "communicate with customer service, infrastructure specialist and technology center customers regarding problem diagnosis and expected time of resolution. "
The three companies that hire the most infrastructure technicians are:
- Freeport-McMoRan18 infrastructure technicians jobs
- Black Box
15 infrastructure technicians jobs
- C&K Industrial Services8 infrastructure technicians jobs
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Compare different infrastructure technicians
Infrastructure technician vs. Technician support tier
A technician support tier focuses on providing technical support to clients or employees within a company. Typically working in a team setting, a technician support tier addresses technical problems and troubleshoots to identify the root of the issues and perform necessary corrective measures or repairs. Their responsibilities also revolve around responding to inquiries, answering calls and correspondence, conducting regular maintenance of systems and networks, maintaining records of all transactions, and supporting software and networks. Furthermore, it is essential to coordinate with all team members while adhering to the company's policies and regulations.
While similarities exist, there are also some differences between infrastructure technicians and technician support tier. For instance, infrastructure technician responsibilities require skills such as "troubleshoot," "structured cabling," "pc," and "switches." Whereas a technician support tier is skilled in "phone calls," "tier ii," "lan," and "software applications." This is part of what separates the two careers.
The education levels that technician support tiers earn slightly differ from infrastructure technicians. In particular, technician support tiers are 3.9% less likely to graduate with a Master's Degree than an infrastructure technician. Additionally, they're 0.2% less likely to earn a Doctoral Degree.Infrastructure technician vs. Network support technician
A network support technician specializes in optimizing a company's information technology (IT) networks for a smooth and efficient workflow. Their responsibilities revolve around addressing issues and concerns, troubleshooting, installing systems, executing upgrades, conducting diagnostic tests, and performing corrective measures as needed. They must also coordinate with staff in developing new IT systems, evaluate existing networks for areas needing improvement, and develop protocols while adhering to the company's policies and regulations. Furthermore, as a network support technician, it is essential to maintain regular network maintenance checks to ensure the security and safety of company data.
Each career also uses different skills, according to real infrastructure technician resumes. While infrastructure technician responsibilities can utilize skills like "structured cabling," "pc," "ladders," and "radio frequency," network support technicians use skills like "provides technical support," "desk support," "pcs," and "tcp/ip."
Average education levels between the two professions vary. Network support technicians tend to reach similar levels of education than infrastructure technicians. In fact, they're 2.7% less likely to graduate with a Master's Degree and 0.2% more likely to earn a Doctoral Degree.What technology do you think will become more important and prevalent for infrastructure technicians in the next 3-5 years?
Babak Beheshti Ph.D.
Dean, Professor, New York Institute of Technology
-We will be witnessing a more widespread commercial deployment of 5G in 2020. With the implementation of the Standalone 5G devices based on the 3gpp release 16, we should be seeing the more robust mobile broadband deployment of 5G, wider availability of 5G smartphones, and a push towards an all 5G Network in select urban areas around the world.
-Significant growth in AI-based technologies, from face recognition and voice recognition to business intelligence and market predictions. As machines and deep learning algorithms get integrated into many applications, many industries will undergo substantial changes. AI systems will continue to interact with our phones; cars will interpret and analyze their surroundings and intelligently drive themselves. Online vendors will monitor our browsing habits, and Google decides what kind of search results to give us, based on who it thinks we are.
Infrastructure technician vs. Desk support technician
A desktop support technician is responsible for assisting end-users with their network issues, grant authorization requests, and create user accounts. Desktop support technicians maintain the safety and security of networks, preventing unauthorized access and illegal dissemination of database information. They also handle the software configurations and upgrading the network infrastructure to avoid system downtimes and operational delays. A desktop support technician must have excellent communication and technical skills to monitor systems performance and enhance network navigation.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, an infrastructure technician is likely to be skilled in "structured cabling," "pc," "switches," and "ladders," while a typical desk support technician is skilled in "provides technical support," "phone calls," "desk side support," and "remote troubleshooting."
When it comes to education, desk support technicians tend to earn similar degree levels compared to infrastructure technicians. In fact, they're 3.2% less likely to earn a Master's Degree, and 0.2% less likely to graduate with a Doctoral Degree.Infrastructure technician vs. Level senior technician
A senior-level technician is responsible for handling more complex maintenance resolution, ensuring that the facilities and machinery perform efficiently and accurately to support business functions and avoid operational delays. Senior-level technicians conduct installations and upgrades to mechanical systems for optimization, complying with the internal guidelines and safety regulations. They also monitor the adequacy of inventories and negotiate with suppliers with low-cost but high-quality materials. A senior-level technician writes progress reports, including the resolution of technical issues for reference, identifying the source of failures, and recommending strategies to prevent its reoccurrence.
Types of infrastructure technician
Updated January 8, 2025
