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Work From Home Ingalls, IN jobs - 200 jobs

  • TurboTax Online Customer Support Agent

    Turbotax

    Work from home job in Anderson, IN

    Work from home with TurboTax Product Expert Get paid $18.50 per hour¹ Get a $405 Certification bonus³ Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴ Earn an additional $5/hr from April 9-15 for all hours worked Fast 24 hour Certification³ As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. Most of these questions concern Downloading, Logging In, Getting Started with Basic Navigation, Importing Documents, Printing and Filing and very basic Tax questions. We'll give you amazing continuous support for everything. Get paid $18.50 per hour¹ Earn a $405 Bonus just for participating in getting certified as a TurboTax Product Expert³ $5.00 per hour Turbo Bonus Boost: Enjoy the bonus from April 9th through 15th with unlimited hours available, must work a minimum of 8 hours each day on April 13th, 14th, and 15th to qualify Certification takes place over 3 days Build your own schedule with flexible hours anytime between 8am EST and 12am midnight EST Monday to Sunday⁴ Minimum 25 hours per week required, want to work more? Go for it!¹ You'll be assigned an SME (Subject Matter Expert) who will support you during live calls. Plus Support an (MPS) Marketplace Performance Specialist as your advocate Required Experience & Skills To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following: This role doesn't require any specific accounting background. We're looking for enthusiastic individuals who are eager to learn and help TurboTax customers with their questions. Strong communication is key in assisting customers with TurboTax products and tax return software. You'll need to articulate solutions clearly and empathetically. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service.
    $27k-36k yearly est. 22d ago
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  • Remote Legal Expert - AI Trainer

    Superannotate

    Work from home job in Indianapolis, IN

    In this hourly, remote contractor role, you will review AI-generated legal analyses and/or generate expert legal content, evaluating reasoning quality and step-by-step issue-spotting while providing precise written feedback. You will assess answers for accuracy, clarity, and adherence to the prompt; identify errors in legal methodology or doctrine; fact-check citations and stated rules; write high-quality explanations and model solutions; and rate and compare multiple responses based on correctness and reasoning quality. This role is with SME Careers, a fast-growing AI Data Services company and subsidiary of SuperAnnotate, delivering training data for many of the world's largest AI companies and foundation-model labs. Your legal expertise directly helps improve the world's premier AI models by making their legal reasoning more accurate, reliable, and clearly explained. Key Responsibilities: • Develop AI Training Content: Create detailed prompts in various topics and responses to guide AI learning, ensuring the models reflect a comprehensive understanding of diverse subjects. • Optimize AI Performance: Evaluate and rank AI responses to enhance the model's accuracy, fluency, and contextual relevance. • Ensure Model Integrity: Test AI models for potential inaccuracies or biases, validating their reliability across use cases. Your Profile: • Bachelor's degree (or higher) in Law (JD/LLB), Legal Studies, Public Policy, or Political Science, with strong grounding in Constitutional Law, Contracts, Torts, Criminal Law, Civil Procedure, and Regulatory/Administrative Law. • 5+ years of professional experience in Law, Legal Studies, Public Policy, or Political Science. • Strong legal reasoning and issue-spotting skills, including statutory interpretation, case analysis, and translating facts into elements and defenses. • Fluent in compliance concepts, rights & obligations analysis, and policy frameworks; able to identify missing facts and assumptions that change outcomes. • Exceptional attention to detail when checking rule statements, citations, jurisdictional relevance, procedural posture, and logical consistency; Minimum C1 English proficiency. • Able to write clear, structured feedback that explains errors and the correct reasoning path without unnecessary verbosity. • Reliable, self-directed, and able to deliver consistent quality in an hourly, remote contractor workflow across time zones. • Previous experience with AI data training/annotation, expert review, legal editing, or QA is strongly preferred.
    $53k-98k yearly est. 3d ago
  • Remote Medical General Expert - AI Trainer

    Superannotate

    Work from home job in Indianapolis, IN

    In this hourly, remote contractor role, you will review AI-generated medical responses and/or generate expert healthcare content, evaluating reasoning quality and step-by-step clinical problem-solving while providing precise written feedback. You will assess solutions for accuracy, clarity, and adherence to the prompt; identify errors in clinical methodology or conceptual understanding; fact-check medical information; write high-quality explanations and model solutions that demonstrate correct reasoning; and rate and compare multiple responses based on correctness and reasoning quality. This role is with SME Careers, a fast-growing AI Data Services company and subsidiary of SuperAnnotate, delivering training data for many of the world's largest AI companies and foundation-model labs. Your healthcare expertise directly helps improve the world's premier AI models by making their clinical and public-health reasoning more accurate, reliable, and clearly explained. Key Responsibilities: • Develop AI Training Content: Create detailed prompts in various topics and responses to guide AI learning, ensuring the models reflect a comprehensive understanding of diverse subjects. • Optimize AI Performance: Evaluate and rank AI responses to enhance the model's accuracy, fluency, and contextual relevance. • Ensure Model Integrity: Test AI models for potential inaccuracies or biases, validating their reliability across use cases. Your Profile: • Bachelor's degree (or higher) in Medicine (MD/DO), Nursing, Public Health (MPH), Health Sciences, or Allied Health, with strong grounding in Epidemiology, Clinical Medicine, Healthcare Systems, and Patient Care. • 5+ years of professional experience in Nursing, Public Health, Health Sciences, or Allied Health. • Confident in clinical reasoning (differential diagnosis, risk stratification, red-flag recognition) and explaining why a conclusion follows from the evidence. • Strong understanding of disease processes, patient care concepts, public health principles, healthcare systems, and medical terminology. • Exceptional attention to detail when fact-checking medical content and identifying unsafe assumptions, missing contraindications, or misinterpretation of tests; Minimum C1 English proficiency. • Comfortable evaluating answers for internal consistency (timelines, physiology, dosing logic), appropriateness for setting (ED vs outpatient), and patient safety implications. • Reliable, self-directed, and able to deliver consistent quality in an hourly, remote contractor workflow across time zones. • Previous experience with AI data training/annotation, clinical documentation review, utilization review, or healthcare editorial QA is strongly preferred.
    $27k-41k yearly est. 3d ago
  • Work from Home - Need Extra Cash??

    Launch Potato

    Work from home job in Indianapolis, IN

    Earn Extra Cash While Working From Home Make extra cash with this list of side gigs-part-time, passive income, and flexible options! Your Next Side Hustle Start Earning Today!
    $27k-61k yearly est. 16h ago
  • TurboTax (WFH) Customer Service (Flexible Hours)

    Turbotax

    Work from home job in Indianapolis, IN

    Work from home with TurboTax Product Expert Get paid $18.50 per hour¹ Get a $405 Certification bonus³ Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴ Earn an additional $5/hr from April 9-15 for all hours worked Fast 24 hour Certification³ As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. Most of these questions concern Downloading, Logging In, Getting Started with Basic Navigation, Importing Documents, Printing and Filing and very basic Tax questions. We'll give you amazing continuous support for everything. Get paid $18.50 per hour¹ Earn a $405 Bonus just for participating in getting certified as a TurboTax Product Expert³ $5.00 per hour Turbo Bonus Boost: Enjoy the bonus from April 9th through 15th with unlimited hours available, must work a minimum of 8 hours each day on April 13th, 14th, and 15th to qualify Certification takes place over 3 days Build your own schedule with flexible hours anytime between 8am EST and 12am midnight EST Monday to Sunday⁴ Minimum 25 hours per week required, want to work more? Go for it!¹ You'll be assigned an SME (Subject Matter Expert) who will support you during live calls. Plus Support an (MPS) Marketplace Performance Specialist as your advocate Required Experience & Skills To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following: This role doesn't require any specific accounting background. We're looking for enthusiastic individuals who are eager to learn and help TurboTax customers with their questions. Strong communication is key in assisting customers with TurboTax products and tax return software. You'll need to articulate solutions clearly and empathetically. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service.
    $28k-36k yearly est. 22d ago
  • Work From Home - Client Support Manager

    Ao Garcia Agency

    Work from home job in Indianapolis, IN

    Step into our legacy of serving working class families, providing life, accident, and supplemental health products to safeguard members of labor unions, credit unions, associations, and their beloved families. We are seeking representatives who can forge long-term relationships with clients, meeting them where they feel most comfortable: their homes, through the convenience of Zoom Virtual Calls. About us:• Remarkable growth of over 20% last year, even during the pandemic, solidifying our status as an essential business.• Work Location: US/Canada Suggested Qualifications:• Exhibit excellent communication skills, ensuring clear and effective client interactions.• Possess basic computer knowledge, allowing for seamless virtual engagement.• Showcase a strong work ethic, committing to delivering exceptional service.• Radiate an outgoing, fun, and energetic personality, leaving a positive and lasting impression.• Demonstrate exceptional time management skills, ensuring productive and efficient work.• Prior experience in leadership management is valued, offering opportunities for growth and advancement. Benefits:• Embrace the freedom of 100% remote work, allowing you to work from the comfort of your own home.• Enjoy the peace of mind that comes with weekly pay, based on a suggested schedule designed for success.• Unlock bonus structured contracts, recognizing your exceptional performance.• Delight in the flexibility of a personalized schedule, accommodating your individual needs.• Benefit from renewals, further rewarding your long-term commitment. All interviews will be conducted via Zoom, ensuring your safety and convenience. Join us in our commitment to protecting families and become part of our enduring legacy. Submit your application today and embark on a rewarding work-from-home opportunity!
    $43k-76k yearly est. Auto-Apply 8d ago
  • Work from Home - Need Extra Cash??

    Launch Potato

    Work from home job in Noblesville, IN

    Earn Extra Cash While Working From Home Make extra cash with this list of side gigs-part-time, passive income, and flexible options! Your Next Side Hustle Start Earning Today!
    $22k-41k yearly est. 16h ago
  • Coordinator, Events

    USA Football 3.2company rating

    Work from home job in Indianapolis, IN

    Summary/ObjectiveThe Coordinator, Events is responsible for the comprehensive planning and execution of USA Football's diverse portfolio of events. This role involves collaborating across departments to deliver innovative programming and event solutions to our stakeholders, ensuring seamless logistical and operational support from conception through completion. Essential Functions Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Collaborate across units and departments to activate innovative programming and event solutions for USA Football stakeholders. Support the planning and execution of various events, ensuring all details align with organizational goals. Coordinate and execute operational and logistical planning for events, including registration setup, hotel operations, catering, equipment ordering, asset movement, inventory management, storage unit organization, and event setup/teardown. Work directly with external suppliers, facilities, hotels, catering vendors, and partners to secure necessary services and resources. Assist in the recruitment, hiring, and coordination of operations staff, volunteers, officials, and athletic trainers for all USA Football events under manager oversight. Provide critical on-site event execution support, ensuring smooth operations and problem resolution. Address and resolve problems proactively before, during, and after events to maintain high standards of quality and participant satisfaction. Assist with meeting assigned metrics and measures for each event, including reconciling event expenses and budgets. Work with the events team to implement best practices that continually improve the quality and impact of USA Football events. Collaborate effectively with various USA Football departments supporting events, including Marketing, Communications, Legal, and Finance. Perform other duties as assigned to support the overall success of the Events team. Required Education and Experience Bachelor's degree. Minimum of 1 year of experience in sports event operations, an athletic department, or with a sports team. Proficiency with Microsoft Office Suite (Word, Excel, Teams, PowerPoint, Outlook). Excellent written and verbal communication skills. Strong interpersonal skills and ability to collaborate effectively with diverse teams and stakeholders. Demonstrated attention to detail and strong organizational skills. Proven ability to multi-task, prioritize, and solve problems efficiently, including hands-on issues. Strong project management skills. Demonstrated teamwork and strong work ethic. As required by the Equal Pay Transparency Act, USA Football provides a reasonable range of minimum compensation for roles. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, education, etc. The pay range for this position is as follows: $37,600 - $56,400. This position is eligible to participate in an annual incentive program. Must meet requirements. USA Football is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. All employment is decided based on qualifications, merit, and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status, or any other group protected by law. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Supervisory ResponsibilityThis position has no direct supervisory responsibilities. Work EnvironmentWhen not traveling or at events, this job primarily operates in a remote office environment. This role routinely uses standard office equipment such as computers and phones. Physical DemandsWhen not traveling or at events, this position requires the ability to sit for more than four hours per day, reading, listening, stooping, bending, and manual dexterity. During events, physical demands may include prolonged standing, walking, lifting up to 25 pounds, and working in various weather conditions. Position Type/Expected Hours of WorkThis is a Full-Time remote position. Occasional evening and weekend work may be required, especially during events. TravelFrequent travel to events is required, estimated at 30-40% annually, including extended periods during peak seasons (Spring and Summer). EEO StatementUSA Football provides equal opportunities for employment and advancement for all individuals, regardless of age, gender, race, religion, color, disability, veteran status, sexual orientation, national origin, or any other legally protected category.
    $37.6k-56.4k yearly 34d ago
  • LibertyWorks Technical Lead - Controls

    Rolls-Royce 4.8company rating

    Work from home job in Indianapolis, IN

    Job Title: LibertyWorks Technical Lead - Controls Working Pattern: Onsite Working location: Indianapolis, IN We're looking for a Controls Technical Lead to join our growing team. This is an exciting opportunity to work on flagship RR programs and play an important role in addressing some of the most complex and interesting technological challenges in Defense. As the Technical Lead - Controls you will lead an extended, multi-functional engineering team focused on the systems, software, hardware, safety and test integration for technical demonstration projects within LibertyWorks Research and Technology. You will define, plan, monitor, control, and deliver all agreed stakeholder requirements. As the Technical Lead, you will also communicate the scope and specifications for work. This role will define and direct the necessary resources to achieve stakeholder requirements and ensure project risks are identified, managed, and escalated in accordance with the risk management plan. You will act as the focal point and communicate appropriate information to applicable stakeholders, sponsors, and customers. Why Rolls-Royce? Rolls-Royce is one of the most enduring and iconic brands in the world and has been at the forefront of innovation for over a century. We design, build and service systems that provide critical power to customers where safety and reliability are paramount. We are proud to be a force for progress, powering, protecting and connecting people everywhere. We want to ensure that the excellence and ingenuity that has shaped our history continues into our future and we need people like you to come and join us on this journey. Rolls-Royce has been recognized as the top employer in the Engineering & Manufacturing category on the prestigious Forbes Top Employers for Engineers list for 2025. This ranking highlights our commitment to innovation, employee development, and fostering a collaborative environment where engineers can thrive. Be part of a team that sets the industry standard and drives groundbreaking solutions. At Rolls-Royce, we are committed to creating a workplace where all employees feel respected, supported, and empowered to do their best work. We foster a welcoming and innovative work environment that invests in you, giving you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference. Rolls-Royce is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected characteristics. What you will be doing: Here you'll have the opportunity to work on the following: Oversee and manage an integrated project team of engineers with cross-functional skills to ensure all sub-system program objectives/deliverables are met including accountability for Schedule, Cost, Quality and Compliance. Define/Manage the necessary resources required to achieve stakeholder requirements including setting individual objectives and performance reviews for assigned personnel. Define, agree and integrate the plan for the team, taking into account both the scope of the overall technical projects / work packages and associated activities required to understand and then produce a solution to the requirements. Ensure project risks (technical, cost, supply chain and timescale) are identified, managed (including integration of risk activities in the project plan), and escalated in accordance with the risk management plan. Who we're looking for: At Rolls-Royce we put safety first, do the right thing, keep it simple and make a difference. These principles form the behaviours that guide us and are an essential component of our assessment process. They are the fundamental qualities that we seek for all roles. Basic Qualifications: Bachelor's degree in a relevant engineering environment (Electrical, Software, Controls, Systems) with 5+ years' experience, OR Master's degree in a relevant engineering environment (Electrical, Software, Controls, Systems) with 3+ years' experience OR JD/PhD in Engineering To be considered for this role, you must be a U.S. citizen with the ability to obtain and maintain a high-level security clearance. Preferred: Experience with control system and software development in a highly regulated environment, Familiarity with system and software toolsets for requirements management, model-based system engineering, product lifecycle management (PLM), configuration and change management, code generation, system/software simulation, verification testing, Experience with FAA/MIL certification of safety critical flight hardware/software (e.g. ARP 4754, DO-178, DO-160, DO-254, DO-326), Familiarity with Agile-Scrum software development process, Experience leading or managing a team for execution of a program or in support of a functional skillset, Exceptional interpersonal skills to work effectively in a team environment; willingness to accept responsibility and take initiative; and drive to finish assigned tasks on schedule and in line with cost/budget targets. Experience with engine assembly, testing, and test software integration What we offer: We offer excellent development opportunities, a competitive salary, and exceptional benefits. These include bonus, employee support assistance and employee discounts. Your needs are as unique as you are. Hybrid working is a way in which our people can balance their time between the office, home, or another remote location. It's a locally managed and flexed informal discretionary arrangement. As a minimum we're all expected to attend the workplace for collaboration and other specific reasons, on average three days per week. For fully remote roles, employees can live in any state except Idaho, Nebraska, Nevada, Vermont, and Wyoming. Relocation is available for this role Job Expires: 11/13/2025 Job CategorySoftware Systems Job Posting Date18 Dec 2025; 00:12 Pay Range$115,443 - $187,595-Annually Location: Indianapolis, IN Benefits Rolls-Royce provides a comprehensive and competitive Total Rewards package that includes base pay and a discretionary bonus plan. Eligible employees may have the opportunity to enroll in other benefits, including health, dental, vision, disability, life and accidental death & dismemberment insurance; a flexible spending account; a health savings account; a 401(k) retirement savings plan with a company match; Employee Assistance Program; Paid Time Off; certain paid holidays; paid parental and family care leave; tuition reimbursement; and a long-term incentive plan. The options available to an employee may vary depending on eligibility factors such as date of hire, employment type, and the applicability of collective bargaining agreements.
    $115.4k-187.6k yearly Auto-Apply 14d ago
  • Work at Home US & Canada Psychic Advisors

    The Psychics Connection Inc.

    Work from home job in Indianapolis, IN

    The Psychics Connection offers WAH positions for phone Psychic Advisors. Pay starts at . 30 ptm/18. 00 per talk hour with bonuses and increases for those who excel. Full or part time positions/flex schedule. Apply today!
    $59k-118k yearly est. 21d ago
  • Heavy Duty Diesel Mechanic

    Remote Mechanic Jobs

    Work from home job in Indianapolis, IN

    SummaryWe are seeking a skilled and experienced Heavy Duty Diesel Mechanic to join our team, responsible for performing comprehensive repairs and preventative maintenance on a variety of heavy-duty diesel vehicles, including trucks, buses, and industrial equipment. The successful candidate will work with mechanical, hydraulic, and pneumatic systems, ensuring all work is performed efficiently, safely, and according to industry standards. Additionally, the mechanic will provide support to customers both in person and through remote or virtual consultations, advising on necessary repairs or maintenance, ensuring equipment operates according to manufacturer specifications, and maintaining detailed service documentation to support both in-shop and virtual interactions. Candidates must have a modern smartphone with an active internet connection to efficiently manage orders and assignments through the company app. Proficiency in navigating mobile applications, digital platforms, and app-based workflows is essential for seamless task execution and communication. Compensation ranges from $52,000 to $93,600 per year, based on experience and availability. Job Specifics Diagnose and repair mechanical issues in heavy-duty diesel vehicles, including trucks, buses, and other industrial equipment. Perform engine rebuilding, maintenance, and inspections to ensure optimal vehicle performance. Work on hydraulic and pneumatic systems, as well as complete brake repairs and other system-related issues. Complete preventative maintenance tasks, ensuring vehicles are ready for safe operation. Test vehicle performance and identify areas requiring repair or replacement Follow all safety protocols and regulatory guidelines while performing tasks. Maintain accurate service records and documentation. Ensure that work is completed efficiently and within set timelines. Qualifications and ExperienceQualifications High School Diploma or GED. A minimum of 3 years of experience in heavy-duty diesel repair. Strong knowledge of diesel engines, hydraulic systems, and pneumatic systems. Ability to work independently and complete tasks with minimal supervision. Strong attention to detail and commitment to safety standards. Experience ASE certification in Diesel Mechanics or related field. Commercial Driver's License (CDL). Over 5 years of experience in heavy-duty diesel repair, including advanced diesel systems. Strong diagnostic skills, with the ability to troubleshoot and resolve complex mechanical issues. Experience in fleet management and working with a wide range of diesel-powered vehicles. Why Join Us?Our innovative approach to remote mechanic jobs is reshaping the industry, offering unparalleled opportunities for skilled professionals like you. By joining our team, you'll be at the forefront of this revolution, leveraging cutting-edge technology to provide expert services from anywhere. With flexible schedules and the ability to work remotely, you'll enjoy greater freedom and autonomy in your career. Plus, our commitment to inclusivity ensures that every team member is valued and supported. If you're ready to be part of a forward-thinking organization that's changing the game for mechanics, apply now and embark on a rewarding journey with us.About CompanyAt our organization, we're on a mission to revolutionize the opportunities available in the mechanic industry by pioneering remote mechanic jobs. We believe that skilled mechanics shouldn't be limited by traditional brick-and-mortar settings but should have the flexibility to work remotely, leveraging technology to provide expert services wherever they're needed. By embracing remote work, we're empowering mechanics to optimize their schedules, reduce commuting time, and expand their reach to serve clients beyond geographical boundaries. Through innovative platforms and robust support systems, we're creating a new paradigm in the mechanic industry, one that prioritizes efficiency, accessibility, and inclusivity. Join us in shaping the future of remote mechanics and unlocking endless possibilities for professionals in the field.
    $52k-93.6k yearly 60d+ ago
  • Customer Specialist - Work from Home ($18.50 per hour plus Bonus)

    Turbotax

    Work from home job in Lawrence, IN

    Work from home with TurboTax Product Expert Get paid $18.50 per hour¹ Get a $405 Certification bonus³ Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴ Earn an additional $5/hr from April 9-15 for all hours worked Fast 24 hour Certification³ As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. Most of these questions concern Downloading, Logging In, Getting Started with Basic Navigation, Importing Documents, Printing and Filing and very basic Tax questions. We'll give you amazing continuous support for everything. Get paid $18.50 per hour¹ Earn a $405 Bonus just for participating in getting certified as a TurboTax Product Expert³ $5.00 per hour Turbo Bonus Boost: Enjoy the bonus from April 9th through 15th with unlimited hours available, must work a minimum of 8 hours each day on April 13th, 14th, and 15th to qualify Certification takes place over 3 days Build your own schedule with flexible hours anytime between 8am EST and 12am midnight EST Monday to Sunday⁴ Minimum 25 hours per week required, want to work more? Go for it!¹ You'll be assigned an SME (Subject Matter Expert) who will support you during live calls. Plus Support an (MPS) Marketplace Performance Specialist as your advocate Required Experience & Skills To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following: This role doesn't require any specific accounting background. We're looking for enthusiastic individuals who are eager to learn and help TurboTax customers with their questions. Strong communication is key in assisting customers with TurboTax products and tax return software. You'll need to articulate solutions clearly and empathetically. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service.
    $29k-51k yearly est. 23d ago
  • Executive Underwriter - Captive (Remote)

    Amerisure Mutual Insurance Co 4.8company rating

    Work from home job in Indianapolis, IN

    Amerisure creates exceptional value for its partners, policyholders, and employees. As a property and casualty insurance company, Amerisure's promise to our partner agencies and policyholders begins with a comprehensive line of insurance products designed to protect businesses, as well as the health and safety of every employee. With an A.M. Best "A" (Excellent) rating, Amerisure serves mid-sized commercial enterprises focused in construction, manufacturing and healthcare. Ranked as one of the top 100 Property & Casualty companies in the United States, we proudly manage nearly $1 Billion of Direct Written Premium and maintain $1.21 billion in surplus. We are recruiting for an Executive Underwriter - Captives to join our team. This role can sit remote from most locations in the U.S. Position Summary: Manages and underwrites assigned Captive Programs, applying construction expertise to drive profitable growth. This customer-facing role builds strong internal and external relationships to meet program goals, participates in captive management and board meetings, and partners with Agency Management Directors to develop business plans and execute strategic objectives. Responsibilities: * Evaluate new and renewal captive submissions and use advanced judgement to price and negotiate captive accounts * Utilize captive underwriting tools to write profitable business in accordance with Captive Underwriting Guidelines * Develop new captive opportunities aligned with Amerisure's risk appetite. * Manage captive portfolio to achieve pricing and loss ratio objectives * Drive customer satisfaction by building strong relationships with Captive Members and agency brokers. * Conduct captive training workshops for assigned agencies. * Maintain organized and thorough underwriting documentation in accordance with Amerisure's standards. * Partner with internal teams, such as claims and risk management, to ensure comprehensive support for agency partners and captive members. Requirements: * Bachelor's degree or equivalent years of experience. * 5 years of underwriting experience in commercial middle market insurance including casualty and property lines of business. * Experience underwriting Middle Market construction accounts * Program Casualty underwriting experience a plus * CIC, CPCU, AU designations, preferred. * Strong analytical, data, and problem-solving skills, including the ability to deal with ambiguity * Proficient computer skills required, including Microsoft Office Suite. * Demonstrated successful ability to build positive partnerships and work collaboratively with cross-functional business teams. * Excellent verbal and written communication skills with the ability to interact with internal and external customers. * Ability to travel up to 15%. #LI-Remote #LI-CR1 Just as we are committed to creating exceptional value for our Partners For Success agencies and policyholders, Amerisure also remains committed to being an employer of choice. We reinforce this commitment by adhering to an Employee Value Proposition that, in part, is provided through a competitive total rewards package. This package includes competitive base pay, performance-based incentive pay, comprehensive health and welfare benefits, a 401(k) savings plan with profit sharing, and generous paid time off programs. We also offer flexible work arrangements to promote work-life balance. Recognized as one of the Best and Brightest Companies to Work For in the Nation and one of Business Insurance magazine's Best Places to Work in Insurance, we provide a workplace that fosters excellence and professional growth. If you are looking for a collaborative and rewarding career, Amerisure is looking for you. Amerisure Insurance provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Amerisure Insurance complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Amerisure Insurance expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Amerisure's employees to perform their job duties may result in discipline up to and including discharge.
    $82k-158k yearly est. Auto-Apply 60d+ ago
  • Leadership Role While Working from Anywhere

    Ao Garcia Agency

    Work from home job in Indianapolis, IN

    Are you a passionate individual seeking a fulfilling career that offers flexibility and growth opportunities? Look no further! We're on the lookout for dedicated professionals like you to join our esteemed client service leadership team. With the option to work from home and enjoy a flexible schedule, you can balance your personal and professional life seamlessly while advancing your career. Why Choose Us for Your Career Journey?1. Work-Life Balance: Embrace the freedom to work from home and tailor your schedule to fit your lifestyle, ensuring you have time for what matters most to you.2. Supportive Environment: Join a nurturing community that values work-life harmony and provides the support and flexibility you need to thrive in your career.3. Mentorship & Growth: Access mentorship opportunities from experienced leaders who are dedicated to helping you succeed, empowering you to grow and excel in your role. Qualifications:• Dedication to delivering exceptional customer service experiences.• Strong communication and interpersonal skills.• Ability to lead and inspire teams to achieve outstanding results.• Desire to pursue professional growth and development while maintaining a healthy work-life balance. If you're ready to embark on a fulfilling career path that offers flexibility, growth, and support, apply now! Take advantage of this opportunity to work from home, enjoy a schedule that suits your lifestyle, and receive mentorship as you advance your career in client service leadership.Don't miss out on this chance to prioritize both your personal and professional aspirations. Apply today and take the next step towards a rewarding career journey with us! *All interviews will be conducted via Zoom video conferencing
    $21k-31k yearly est. Auto-Apply 8d ago
  • Support Center Analyst

    ASM Research, An Accenture Federal Services Company

    Work from home job in Indianapolis, IN

    The ER&R Support Analyst will be a member of the fully remote team, responsible for inbound and outbound communications with issuers related to verification of Marketplace insurance data. The ER&R Support Analyst will need to process requests from stakeholders, determine the needed information, and articulate a response through both phone and email communications. Support Analysts will respond to inbound calls and emails and complete outreach as necessary. The Support Analyst must maintain a high level of accuracy, attention to detail, and professionalism in all communications with internal team members and issuers. Organization and prioritization skills are extremely important in this position. The Support Analyst must be able to identify situations that require escalation. Most of a Support Analyst's work consists of customer service, email communication, phone communication, and working within spreadsheets and a CRM application. **Key Responsibilities:** + Analyze incoming cases to determine and relay applicable guidance to issuers + Provide exemplary customer service through phone and email + Answer inbound phone calls + Validate issuer requests and articulate any deficiencies back to the issuer to ensure all necessary information is gathered + Understand and follow escalation criteria to forward issues where the requests are not resolved promptly + Build and maintain positive working relationships with issuer points of contact + Manage and prioritize high caseloads during surge periods + Collaborate with Support Center colleagues and leadership to develop and improve processes + Assist with special projects as needed **Required minimum qualifications:** + Bachelor's Degree or equivalent OR 4 years' relevant experience in lieu of degree. + Experience in customer service. + Experience analyzing data or working on a helpdesk. + Must be a US Citizen or Authorized to work in the US (if not a citizen) and a resident of the US for at least 3 years within the last 5 years. Candidates that do not meet the required qualifications will not be considered. **Preferred qualifications:** + Proficient in the use of MS Office including Word, Excel, PowerPoint, and Outlook + Prior experience in scheduling and facilitating meetings + Able to perform in a fast-paced, deadline-driven environment + Good written and oral communication skills + Able to work some evenings or overtime as required **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. 21.50-23/hr EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
    $28k-41k yearly est. 35d ago
  • Outreach Coordinator

    Avenues Recovery

    Work from home job in Indianapolis, IN

    Who We Are Avenues Recovery Center is a nationwide network of drug and alcohol rehab centers with seventeen locations across seven states. We offer highly individualized treatment in a clean, modern, comfortable setting, spanning every level of care, including detox, residential, PHP, IOP, and outpatient services. The secret to our success is our people - merged with a premier clinical program, it's allowed us to transform the lives of thousands of people to date. If you're passionate about recovery and want to impact others in a meaningful way - we warmly invite you to join our growing family! What You'll Do Educate communities and potential referral sources about services available at Avenues as well as what makes us the best choice for those struggling with substance abuse and mental health conditions. Develop and maintain working relationships with hospitals, providers, therapists, attorneys, probation officers, relief workers, and other SUD treatment programs. Attend outreach events, conferences, meetings etc. and market the Avenues brand. Provide in-service trainings and addiction education for potential referral sources. Facilitate individual and family crisis intervention as necessary. Collaborate with admissions team, executive and clinical directors, and directly report to National Director of Community Outreach and Clinical Partnerships, to drive steady admissions. Maintain documentation via salesforce on daily activities. What We're Looking For Experience within the substance abuse field, direct Outreach experience preferred, admissions, clinical or medical experience. High School diploma/ GED or Bachelor's in Communications or Marketing preferred. Valid and current state-issued driver's license and vehicle. Excellent interpersonal skills, written communication skills. Authentic, trustworthy and impactful personality. Confidentiality, collaboration, and time-management skills a must. Where You'll Work The outreach coordinator is a hybrid role which includes both in-facility work such as tours and meetings with onsite leadership and discharge planners but is predominantly a remote position. The primary objective of the role is to build and maintain referral relationships within the local community. The outreach team is a mobile extension of our on-site facility, the outreach team ensures that the Avenues brand is known and trusted in the local and wider community. Why Join Us? Avenues features a rich, fulfilling workplace culture where each person is valued, and greatness is pursued. We support our employees unconditionally, and work to provide them with every resource they need to excel! Aside from generous PTO and compensation, when you join the Avenues family, you'll be eligible for the following benefits package: 401K with employer match Eligible for HRSA STAR federal student loan repayment Medical Insurance Dental Vision Accident Critical Illness Hospital Indemnity Voluntary Short-Term Disability Voluntary Long -Term Disability Employer-Paid Life and AD&D LifeTime Benefit Term Insurance with Long Term Care Legal Coverage Pet Insurance Identity Theft Protection Employer-Paid Employee Assistance Program Flexible Spending Account (FSA) - Medical Dependent Care FSA (DCF) Join our growing team and discover the magic here at Avenues! Apply today!
    $33k-48k yearly est. 21d ago
  • Quality Control Technician - Hybrid

    Laticrete International 4.0company rating

    Work from home job in Indianapolis, IN

    Are you looking for a new challenge? Passionate about innovation? Want to work for a global company that values integrity, teamwork, and loyalty? At LATICRETE International, we aim to be the leading construction brand trusted globally for high-performance tile and stone installation systems and building finishing solutions. We've been in business for over 65 years, family-owned for three generations, and can be found in over 100 countries. The Hartford Business Journal even named us one of Connecticut's top family-owned companies in 2017! We don't just make innovative, industry-leading products. Our purpose is to improve the built world and the lives of those who build it. We strive to connect with, engage with and improve the lives of our employees, our customers, our partners, and the global communities in which we operate. We are seeking passionate and ambitious employees who want to make a difference not just within our organization, but within their communities, our industry, and the world. If that sounds like you, then what are you waiting for? Join the family and expand your horizons! Just some of our benefits: Medical Dental Vision 401k Tuition reimbursement 13 paid holidays in addition to paid vacation and sick time Flexible spending Life Insurance, AD&D and Supplemental Insurance Position Summary: The position is responsible for ensuring that all products manufactured meet or exceed quality standards as well as all safety, environmental and ISO requirements. This position will be in Quality Control and will assist the Production/Warehouse team if needed. ESSENTIAL DUTIES AND RESPONSIBILITIES - Additional duties and responsibilities may be assigned as necessary. QC Lab and Process Management (60%): Knowledge of QC related work instructions, procedures, and calibration/verification requirements of QC equipment. Ensure all lab test results, including CofAs and other pertinent information, are entered into the computer database (JDE) properly and within the designated time frame. Ensure QC test samples are obtained according to the Quality Requirements test level and maintain a storage system for retained samples. Responsible for updating test status in the QC report throughout the shift Assist in communications with production personnel to provide a smooth, efficient production flow of quality products, as needed. Ensure that all incoming raw material CoAs/COCs and equipment calibration/verification meet ISO 9001 traceability. Follow 5S cleaning schedule, maintain a clean work area, and care of equipment Send out a daily shift report of all QC testing performed on products received in the QC lab using the appropriate communication database or electronic format. Compare all Cof A's against the Master C of A to determine acceptance or rejection and enter all pertinent data into the computer system. Warehouse/Production Support (40%): Support will vary by Plant and can consist of (but not limited to) the following: General order fulfillment and material handling Order picking Inventory audits Order loading/Un-loading General Housekeeping (sweeping, vacuuming, removing packing materials/debris and equipment cleaning Staging and shift handoff Knowledge and use of RFGen gun for inventory control Various administrative paperwork and filing REQUIRED SKILLS & QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Education and Experience: High School degree or equivalent required Associate's degree in science or engineering or 3+ years of QC laboratory experience preferred Able to communicate both verbal and written Able to read and interpret directions and order details Required Skills and Qualifications: Computer Skills: Strong knowledge of Microsoft Office (Word, Excel) and Outlook Good math skills for basic calculations, adjusting weights in formulas, and inventory counts Quality mindset Able to communicate both verbally and written Able to read and interpret directions and order details Ability to operate a forklift safely Able to operate RFGen Gun Physical Requirements: Must pass pre-employment physical. Lift: Must be able to lift and/or carry a minimum of 60 pounds. Push/Pull: Must be able to push/pull 55 pounds. Stand: Must be able to stand 80% - 85% of the day. Sitting: Must be able to sit 5% of the day. Twisting/Bending: Must be able to twist/bend 20% of the day. Squatting, Climbing and/or Crawling: Must be able to squat/climb/crawl 10% of the day. Specialized Skills and Experience: Demonstrates problem solving abilities, while communicating with superiors with appropriate solutions in a timely and efficient manner. Excellent organizational skills, ability to multi-task with competing priorities. Ability to be a self-starter, recognizing when tasks need to be accomplished. Strong analytical skills Possess the ability to roll-up the sleeves and execute daily QC responsibilities as required. May have strong technical knowledge or ability to leverage knowledge of chemistry in the following area(s): cementitious chemistry, epoxy liquids, latex, and/or any LATICRETE product lines Demonstrated ability to provide improvements for QC lab workflow, testing, and other QC related activities. Travel - 5%
    $32k-39k yearly est. Auto-Apply 24d ago
  • Manager, LMS Administration and Operations (Princeton, Hybrid)

    Otsuka America Pharmaceutical Inc. 4.9company rating

    Work from home job in Indianapolis, IN

    The Manager, LMS Operations & Administration position works as part of the U.S. Ethics & Compliance Training & Documentation team to lead all components of our Learning Management System (LMS) including all non-GxP assignments and audience management, curriculum management, reporting, and tier one trouble shooting. The Manager, LMS Operations & Administration will partner with all levels of Management in both business and technology groups to advance and deliver a variety of planned and ad-hoc training initiatives. This position will have direct oversight of two Contracted Workers. **** + Responsible for the operational oversight of all LMS activities including but not limited to: + Partner with internal LMS Support Team to perform needs assessments and analysis on platform operations to ensure organizational needs are being met. Leads the incorporation, socialization, and training of resulting LMS improvements. + Owns all non-GxP LMS usage workflows and processes with business owners for suitability/fit; suggests and implements alternatives as needed + Regularly perform reviews of existing training curricula, identify gaps in course assignments and implement necessary changes. + Create, maintain, and run scheduled as well as custom reports, in a timely manner, as designated for analysis and decision making. Create new reports as requested. + Assist in managing external vendors, suppliers, and internal business partners as needed with a continuous improvement mindset. + Partner across departments as necessary to initiate timely and compliant learning initiatives + Continually enhance our methods and materials based on best practices in the industry, emerging technologies, vendor resources and products, business unit requirements and expectations, and feedback from customers, trainers and associates. + Ensure operational alignment across OAPI/OPDC learning community + Develop and deliver LMS platform training when required. + Oversee the work of two remote-based contracted resources. + Represent Field Training and Development's unique needs at governance and committee meetings/working groups **Qualifications/ Required** Knowledge/ Experience and Skills: + Bachelors degree in related field, or equivalent experience and demonstrated skills and abilities + 5+ years of Learning Management System (LMS) experience + Advanced working knowledge of LearnShare LMS + Understanding of current approaches in applying technology in learning solutions and experience implementing e-Learning and web-based programs. + Strong technical acumen; proficiency in Microsoft Office 365, SCORM; experience with Tin Can/xAPI, LRS's, and general technical troubleshooting + Ability to work in a fast-paced environment and be comfortable with consistent change + Detail-oriented with strong organizational skills + Strong written and verbal communication skills + Ability to prioritize and manage multiple responsibilities at once + Positive can-do attitude; always willing to learn + Strong analytical/technical skills + Comfortable with data management/data manipulation + Resiliency and tolerance of ambiguity **Preferred:** + Experience in pharmaceuticals/medical devices or other regulated industry + Embody a customer service mentality as you communicate and support field sales teams + Experience leading Contract Workers remotely Educational Qualifications + Bachelors degree in related field, or equivalent experience and demonstrated skills and abilities **Competencies** **Accountability for Results -** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change. **Strategic Thinking & Problem Solving -** Make decisions considering the long-term impact to customers, patients, employees, and the business. **Patient & Customer Centricity -** Maintain an ongoing focus on the needs of our customers and/or key stakeholders. **Impactful Communication -** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka. **Respectful Collaboration -** Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals. **Empowered Development -** Play an active role in professional development as a business imperative. Minimum $104,640.00 - Maximum $156,400.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws. **Application Deadline** : This will be posted for a minimum of 5 business days. **Company benefits:** Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits. Come discover more about Otsuka and our benefit offerings; ********************************************* . **Disclaimer:** This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request (EEAccommodations@otsuka-us.com) . **Statement Regarding Job Recruiting Fraud Scams** At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf. Please understand, Otsuka will **never** ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment. Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters. To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* . Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities. Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. ("Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
    $104.6k yearly 16d ago
  • Independent Life Insurance Agent

    Gia Legacy Planning

    Work from home job in Indianapolis, IN

    Job Description Company: GIA Legacy Planning Job Type: Full-Time | Part-Time | Uncapped Commission-Based About Us: We believe in empowering our agents with innovative technology, world-class training, and a collaborative support system that will inspire you to reach new heights. We're on the lookout for enthusiastic Independent Life Insurance Agents ready to supercharge their careers with the freedom of remote work. With us, you'll gain access to top-quality leads, cutting-edge sales tools, and premier training that paves the way for your success. Why Join Us? ✔ Work from home - 100% remote position with flexible hours ✔ Lucrative Commission-Based Income - Uncapped earning potential ✔ Comprehensive Training & Mentorship - We invest in your success ✔ Cutting-Edge Technology & CRM - Automate tasks and streamline sales ✔ Opportunities for Advancement - Grow into leadership roles ✔ Supportive Team Culture - Be a part of a network of top agents Responsibilities: ✔ Consult with clients to assess their insurance needs and recommend suitable coverage ✔ Educate clients on policy options and help them make informed decisions ✔ Manage the full sales cycle from prospecting to closing deals ✔ Maintain relationships with clients and provide ongoing policy support ✔ Stay up to date with industry trends and product knowledge Qualifications: ✔ Active Life and Health Insurance License (Required) ✔ Strong communication and interpersonal skills ✔ Self-motivated with a drive for success ✔ Ability to work independently and remotely
    $62k-88k yearly est. 5d ago
  • Connected Device Support & Reconciliation Support Technician (Remote)

    Govcio

    Work from home job in Indianapolis, IN

    GovCIO is currently hiring for a Connected Device Support & Reconciliation Support Technician to ssupport our VA Customer. This position will be fully remote within the United States. **Responsibilities** **The Connected Device & Reconciliation Support Representative is responsible for supporting Veterans in accessing and using their VA-provided telehealth and digital health devices. This entry to mid-level position provides both inbound and outbound call support to ensure Veterans can successfully set up, operate, and troubleshoot their devices with confidence.** **The role also includes accurate documentation of interactions, device reconciliation, and reporting activities to maintain service quality and continuity of care. Candidates must be enthusiastic about customer service, able to explain technology in user-friendly terms, and committed to delivering a professional, mission-driven experience to every Veteran.** **Essential Duties & Responsibilities** + Inbound & Outbound Call Support: + Make scheduled outbound calls and respond to inbound calls from Veterans needing device support. + Device Setup & Basic Troubleshooting: + Provide guidance for initial device setup and basic configuration of mobile devices. + Assist with pairing and setup of related peripherals (e.g., blood pressure monitors, scales, thermometers, pulse ox, Eko Duo) as needed. + Troubleshoot basic connectivity issues, including Wi-Fi, video applications, and general operations. + Deliver over-the-phone reassurance and calm support when diagnosing and resolving issues. + Training & Education: + Walk Veterans step-by-step through device functionality and application use. + Clearly communicate technical concepts in plain language tailored to the user's comfort level. + Documentation & Reconciliation: + Accurately document all calls, troubleshooting steps, and resolutions in ticketing systems (e.g., ServiceNow) and reporting tools (e.g., PowerBI). + Regularly review PowerBI dashboards to identify and address items that are due. + Order and track retrieval kits for device return and reconciliation. + Document provider notes and final consult comments in the medical record to ensure continuity of care. + Support reconciliation processes by verifying device functionality, data accuracy, and usage reporting. + Customer Experience: + Provide a professional, empathetic, and patient-focused service. + Escalate potential risks or recurring technical concerns to management. + Promote end-user satisfaction and ensure compliance with service performance metrics. + Team & Accountability: + Maintain consistent attendance and start shifts on time. + Collaborate effectively with colleagues to meet team and program goals. + Protect sensitive and confidential information in compliance with security and privacy requirements. **Qualifications** Bachelor's with 0 - 2 years (or commensurate experience) Required Skills and Experience + Education: + High school diploma or equivalent required. + Associate degree or equivalent technical/customer service experience preferred. Experience & Skills: + Strong communication and customer service skills, with ability to explain technical concepts simply. + Familiarity with iOS/Android devices, tablets, and Windows/Mac PCs. + Basic troubleshooting experience with mobile devices, connectivity, and peripherals. + Ability to type and document interactions accurately in real-time. + Prior experience with documentation in help desk, ticketing, or reporting systems preferred (training provided). + Prior exposure to healthcare, telehealth, or Veteran support environments is helpful but not required. Professional Attributes: + Strong problem-solving and analytical skills. + Detail-oriented with a focus on documentation accuracy. + Enthusiastic about serving Veterans and improving healthcare access. + Calm and composed under pressure, able to reassure end-users. + Team-oriented with strong time management and reliability. Work Schedule + Monday - Friday, 8:30am - 5:00pm EST + Regular, reliable attendance is required. + Clearance Required: + Ability to obtain and maintain and Suitability/Public Trust clearance **Company Overview** GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? **What You Can Expect** **Interview & Hiring Process** If you are selected to move forward through the process, here's what you can expect: + During the Interview Process + Virtual video interview conducted via video with the hiring manager and/or team + Camera must be on + A valid photo ID must be presented during each interview + During the Hiring Process + Enhanced Biometrics ID verification screening + Background check, to include: + Criminal history (past 7 years) + Verification of your highest level of education + Verification of your employment history (past 7 years), based on information provided in your application **Employee Perks** At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: + Employee Assistance Program (EAP) + Corporate Discounts + Learning & Development platform, to include certification preparation content + Training, Education and Certification Assistance* + Referral Bonus Program + Internal Mobility Program + Pet Insurance + Flexible Work Environment *Available to full-time employees Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience. **We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. **Posted Pay Range** The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. **Posted Salary Range** USD $50,000.00 - USD $60,000.00 /Yr. Submit a referral to this job (******************************************************************************************************************************************************************************** **Location** _US-Remote_ **ID** _2025-7304_ **Category** _Information Technology_ **Position Type** _Full-Time_
    $50k-60k yearly 9d ago

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