Inktel jobs

An excellent Call Center Manager must be an organized, reliable and results-driven professional. They must have a practical mind to solve problems on the spot partnered with an ability to see the "big picture" and make improvements. As a call center manager, you must have excellent customer service and communication skills. The goal is to do everything possible to attain goals and achieve great results for our company. Responsibilities * Develop objectives for the call center's day-to-day activities * Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) * Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.) * Assume responsibility of budgeting and tracking expenses * Hire, coach and provide training to personnel to maintain high customer service standards * Monitor and improve ordering, telephone handling and other procedures * Evaluate performance with key metrics (accuracy, call-waiting time etc.) * Prepare reports for different departments or upper management Skills * Proven experience as call center manager or similar position * Experience in customer service is required * Knowledge of performance evaluation and customer service metrics * Solid understanding of reporting and budgeting procedures * Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.) * Proficient in MS Office and call center equipment/software programs * Outstanding communication and interpersonal skills * Excellent organizational and leadership skills with a problem-solving ability * Positive and patient * High school diploma or equivalent; Higher degree in a relevant discipline will be appreciated * Certified Call Center Manager (e.g. CCCM) or equivalent qualification is a plus

Mission Statement of ACC Community Connections: "Fostering environments where all recognize and achieve their potential." ACC Community Connections is recruiting career minded individuals for the position of Forensic Case Manager. This role provides services to clients in the Fox Valley and surrounding areas of Wisconsin. The counties ACC Community Connections currently serves include: Portage, Waupaca, Outagamie, Winnebago, Fond du Lac, Adams, Wautoma, Marquette, Columbia, Dodge, Green Lake, Calumet, Manitowoc, Kewanee, Sheboygan, Washington, and Ozaukee. The Forensic Case Manager position is dynamic, no two days will be the same. The job provides a variety of services to individuals with severe and persistent mental illnesses, often accompanied with substance use challenges. Forensic Case Managers work closely with a number of external agencies including probation and parole, law enforcement, the court system, landlords, a variety of medical and psychiatric providers, county human services and others. This position may require an extensive amount of driving to meet the needs of clients. Candidates should be comfortable working with those living with a mental illness and those who have been convicted of a variety of crimes. The Forensic Case Manager position offers: The ability to self schedule and flex work schedules to accommodate personal time. Strong supervisors and team members willing to support each other. Very team oriented approach to case management. Working from home. Job Purpose This professional position is responsible for community-based case management services (predominantly FORENSIC case management) grounded in the dual philosophies of community safety and best practice recovery methods. Job Responsibilities The primary duties and responsibilities are as follows: Provide regular, timely, and professional contact with clients to monitor progress/recovery, symptom management, medication compliance, and overall stability in the community. Know and follow program specific guidelines - particularly for the programs of Conditional Release, OARS, and OCRP. Coordinate, plan, and ensure follow through with community/clinical services to meet the needs of clients in a cost-effective manner. Targeted areas for assistance include, but are not limited to: housing (finding and/or maintaining), money management, vocational/educational pursuits, scheduling appointments, providing transport to some appointments. Facilitate treatment team(s) collaboration to best meet client recovery outcomes. Use of Motivational Interviewing skills as a primary collaborative conversational skill/tool to strengthen a client's own motivation for and commitment to change. Assist clients to develop a natural support system which can include family, friends, neighbors, community resources, etc. Along with other team members, manage crisis situations with appropriate interventions. Collaborate with DHS contract specialists regularly but especially in difficult case issues, high profile people and/or events. Executes the Principles of Trauma Informed Care with clients and colleagues within the agency. Strives to enhance knowledge and abilities relating to Trauma Informed Care. Participates in personal development of skills and knowledge of Trauma Informed Care. Supports the agency's perpetual development of improved practices and processes. Prepare client service documents needed for court, release from institutions, and/or ongoing case management. Reports include, but are not limited to: Predispositon Investigation Reports (PDI), various initial assessments, treatment plans, suicide risk assessments, crisis plans, client budgets, release of information forms. Testify in court; being professional in appearance and thoroughly prepared. Comply with all company and DHS quality standards and time frames for all documents and communications. Be very familiar with community resources and seek further development based on client and agency needs. Regularly contribute to the development of and implementation of program policies, procedures, and quality assurance activities. Work as a team player with peers and client teams. Other duties identified and assigned. Qualifications Education/Experience: Bachelor's degree in Human Services or Related Field. Strong organizational, planning, project management, problem resolution, communication, presentation, facilitation, and influencing skills required. Experience with Microsoft Office, Excel, and PowerPoint as well as visual aids technology. Must have a valid driver's license, insured vehicle and a drivers record deemed acceptalbe by our insurance carrier. Must be able to pass a criminal background check as set forth by the Wisconsin Department of Health Services, Department of Corrections as well as a Wusonsin Caregiver Background Check and out of state background check if applicable. Knowledge, Skills, and Abilities: Excellent creative and conceptual thinking abilities Strong people skills Strong communication skills, both verbal and written Advanced organizational skills with the ability to handle multiple assignments Professional Competencies A foundational understanding of Wisconsin State Statute 971. Knowledge of clinical assessments, diagnosis, planning and intervention skills, standards for those with mental illness, AODA, and co-occurring diagnoses. Knowledge of best practice standards in the area of services to persons living with mental illness, substance use, and or co-occurring diagnoses. Knowledge of and support for principles of Trauma Informed Care, Recovery, & Client Centered Care. Ability to communicate effectively orally and in writing; the ability to effectively exchange information with various stakeholders in a manner that makes meaningful results possible. Ability to establish and maintain effective working relationships with clients, administrative superiors, colleagues, the general public, and community partners in a manner that supports collaboration. Ability to collect, organize, and utilize data for program improvement purposes. Agency Competencies TRAUMA INFORMED CARE COMPETENCIES Collaboration and Mutuality: Seeks to partner with colleagues and clients to achieve desired results. Engages clients with the goal of them becoming active participants in decisions. Recognizes that each individual brings different skill sets and life experiences, each of which can contribute to solutions. Understands the interests and significance of the concerns of others. Communicates openly with colleagues or clients with whom they are working. Consciously ignores any idea that one person's views hold more value or importance than that of another. Cultural, Historical, and Gender Awareness: With both clients and colleagues, actively moves past cultural stereotypes and biases based on race, ethnicity, sexual orientation, age, religion, gender-identity, etc. Offers access to gender responsive services, leverages the healing value of traditional cultural connections, and recognizes and addresses historical trauma. As an employee of the organization, suggests additions or changes as identified to corporate policies and procedures that are responsive to the racial, ethnic, and cultural needs of individuals served, recognizes and addresses historical trauma. Empowerment, Choice, and Voice: Readily recognizes the strengths and experiences of others, validates, and then builds on them. Encourages others to lead utilizing their strengths and experiences. Seeks opportunities, even if seemingly insignificant, to give authority or power to others. Involves others in decision making processes. Seeks out opportunities to offer choice and control to colleagues and clients. Employs personal creativity to identify ways to introduce choice to others. Respects the choices of others even if (and especially when) they do not align with personal beliefs. Trustworthiness and Transparency: Believes that the organization, its employees, and clients have the ability to do what they say they will do and that the action(s) will be done in a fair and just manner. Share information freely in an effort to benefit the organization and its people. Understands the benefit of honest, forthright communication but delivers in a way that does not create further trauma that can be caused by manipulation, backstabbing, offensive speech and/or behavior, and harassment. Makes others feel comfortable by responding in a way that conveys interest in what they are saying. Safety Minded: Strives to contribute to a workplace environment in which fellow colleagues and clients feel physically and psychologically safe. Accepts a level of responsibility for maintaining a physically safe environment for colleagues, clients, and visitors. Supports an environment where colleagues and clients feel welcome, respected, and supported. Maintains communication with colleagues and clients that is honest, respectful, and compassionate. WORKPLACE COMPETENCIES Communication: Ability to articulate thoughts and express ideas and complex information effectively using oral, written, visual and non-verbal communication skills along with employing listening skills to gain thorough understanding of facts. Asks clarifying questions of clients and colleagues to ensure understanding. Ability to communicate with compassion and empathy. Notices and accurately interprets what others are feeling, based upon their choice of words, tone of voice, expressions, and other nonverbal cues. Anticipates how others will react to a situation. Finds non-threatening ways to approach others about sensitive issues. Problem Solving: Employs analytical skills along with innovative and creative thinking to identify solutions. Ensures decisions are made based on policies, rules, and organizational procedures. Examines different perspectives and options when considering solutions. Seeks to meet the needs of different constituents in the solution of problems. Time Management Skills: Organizes and plans how to divide time among a number of competing obligations. Able to adapt schedules to accommodate changing priorities. Work Environment The work is performed in home office settings. The Case Manager will need to travel to various designated locations, including client homes. Flexible work hours are within the parameters of Monday - Friday, 7:00am - 6:00 pm. However, there may be occasions to adjust schedules in order to accommodate client needs and to accommodate employee work/life balance. The work is primarily sedentary; there is no heavy lifting, excessive standing, or bending. Must have the ability to drive a car. Case managers drive clients in either their personal vehicle or a company owned vehicle. Direct Reports There are no staff that directly report to this position. There are no staff that directly report to this position. We are happy to discuss the role of a Forensic Case Manager with anyone who may have questions or would like to learn more about this unique position. Please call, text or email Alyssa at ************ ****************** for further details. Starting wage is $26/hr. with potential for increase based upon education and/or experience.

Join our daring agency, where we specialize in transforming brands across the vibrant landscapes of the beverage/alcohol sector, festivals, consumer packaged goods (CPG), and entertainment. Our mission is to redefine the boundaries of creativity, merging innovative strategies with unparalleled execution to captivate audiences and elevate brands to new heights. With a collective wealth of experience, our team has rich history working with industry luminaries including Disney, LVMH, Chick-Fil-A, Pernod Ricard, In-N-Out, among others. This is a part-time internship role for a Social Media Marketing Intern at Buena Vista Creative. The individual will be responsible for day-to-day tasks related to social media marketing, including creating and managing social media content, implementing digital marketing strategies, and communicating with the marketing team. This is an on-site role located in Miami, FL. (Hybrid could be considered) Qualifications: * Social Media Marketing and Social Media Content Creation skills * Experience in digital marketing and marketing strategies * Excellent communication skills * Ability to work in a team and contribute ideas * Proficiency in social media platforms and analytics tools * Knowledge of current trends in social media and digital marketing * Enthusiasm for creativity and innovation * Proficiency in Photoshop or other design software is a plus * Currently enrolled in a relevant degree program. (Marketing, Business, Communications, or PR) (Potential for transition into a Full-Time role)

The Account Executive will be the face of Inktel to our clients and will be the client's voice within Inktel. They will use their customer-facing background to help build strong relationships with new and current clients. They will also work closely with all internal departments to ensure that Inktel is being a valued partner by consistently meeting/exceeding the needs of our clients. Inktel only selects the best and the brightest to be a part of our cutting-edge organization. We surround ourselves with a team of forward-thinking professionals who aren't afraid to push the limits, and we value talent that exhibits S.T.R.I.V.E. Service - We are actively engaged in our communities and seek to make positive and lasting impacts. Everyone on our team is expected to be a player in his or her community. When you provide service, we leave the world a better place. Tenacity - "Grit" is a good word used to describe us. We always find a way no matter what, and we will expect you to do the same. We stretch ourselves further than we thought we could stretch, and then we give even more. We love doing the hard stuff, and the right candidate for the Client Relationship Manager will love this too. The right candidate understands how "Embracing the suck!" can be completely rewarding. Responsibility - We take personal ownership when things go wrong, we don't make excuses and we don't pass the buck and we are striving for excellence at all times. The right candidate will be committed to "wowing" those they interact with. Integrity - We act with integrity in everything we do. We are a values-based organization and our values guide our daily decisions and how we conduct ourselves. You will help us achieve the goal of being client's most trusted partner. Versatility - In today's business environment, change is the only constant. We'll need you to incorporate changes and stay current on our client's business and industry to maintain your level of expertise. Entrepreneurship - We are a company that can make things happen. We abhor bureaucracy and the "it can't be done" mentality. The right candidate for this role will always "go for it" when given a challenge or opportunity. They will not back down.. Can't is not a part of their vocabulary. The Successful Candidate will: Love to tackle challenges Be motivated and persistent Have strong ethics and integrity Be enthusiastic Continually be growing by setting and obtaining personal goals and challenges Drive results and exceed expectations • Understand the balance of being a self-starter and working with a team Know how to have fun! Education & Experience Bachelor's degree in Business, Marketing (or equivalent experience) 1-2 years of client-facing account management Call center experience preferred, but not required Know our client's business inside and out including business model and competitors Share the client's vision and feedback with all applicable internal departments Effectively communicate details of the program contracts to internal departments to ensure to successful delivery of program Key Performance Indicators Work with internal departments to make certain that all business units are meeting/exceeding the program expectations • Manage action plans to correct dips in performance Prepare project reports for management, clients, or others Effectively and consistently forecast revenue and complete monthly invoicing Prepare and conduct monthly business reviews and quarterly client presentations Proactively address potential concerns Knowledge, Skills, and Abilities Ability to be an advocate of Inktel and a trusted advisor to assigned clientele Excellent organizational and verbal skills with a strong sense of urgency and ability to quickly adapt to change Clear, concise, and effective communication skills, including outstanding presentation skills with various audience sizes and positions Conflict resolution skills Ability to consider multiple solutions to a problem Ability to travel as business needs dictate (generally 1-2 times per quarter) Demonstrated ownership of resolving problems throughout contract life cycle to ensure customer retention Effective relationship-building skills with clients and internal departments Ability to complete tasks and manage company expectations with limited supervision Strong project management and planning skills Eagerness to gain knowledge of Inktel's service features and benefits Ability to multitask and thrive in a fast-paced, high-pressure environment Salary & Benefits The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, and a 401K plan. Inktel is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability. #LI-MW1

Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues, or our non-profit partners-we can't resist the fun of working with people. Each connection, each relationship matters. Available Schedules: * Hours of operation: 9am to 9 pm for 4 weekdays plus Saturdays 9 am - 6 pm * Schedules cannot be negotiated. * Training Pay: $15.00 * Start Date: 12/22/25 * Pay: $16 per hour Qualifications: * Amazing combination of agile thinking, high energy, passion, and persistence: resourcefulness * Strong desire to be helpful and take ownership to resolve customer situations * Excellent communication skills: clear tone and knowledge/use of proper grammar * Positive outlook and enthusiastic attitude * Conscientious team player * Driven by delivering results * Dependable and consistent, history of good attendance * Naturally curious with an aptitude for learning and understanding quickly * Ability to multitask by reading, typing, and navigating through applications while responding in writing to customers * Prior customer service/troubleshooting experience preferred POSITION RESPONSIBILITIES * Respond to client requests/inquiries via chat, phone, and/or email including product purchases, service & quality inquiries, order status, product information, and general client support issues. * Demonstrate high standards for quality service * Keep up to date with product/procedural knowledge and assessing industry trends; translate knowledge into written client communication * Work in tandem with the quality and training team to self-manage performance expectations * Maintain an open communication line with Team Lead/Quality Advocate/ the Trainer and the manager for support and personal development * Maintain business acumen, courtesy, and professionalism when dealing with all client contacts * Maintains proprietary call center database (CSC) by entering information accurately and fully documenting all client interactions appropriately * Be punctual to work and adhere to all schedules and deadlines both scheduled and special projects * Strict adherence to key performance indicators (KPI) as set by management. * Strive to exceed key performance indicators (KPI) and quality goals as outlined by management * Communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email. Agents may be asked to transition to between channels at any time. REQUIREMENTS * 2-3 years' experience in a business/professional environment; preferably in the service industry * Comparable experience in an office environment encouraged * Self-starter and ability to manage workload efficiently * Exceptional written communication skills * Demonstrate ability to deliver a high level of client service under high volume * Commitment to client service and high-quality standards in grammar, punctuation, and written business acumen * Professional, upbeat, and engaging written communication * Ability to develop relationships with clients, even in difficult situations * Ability to advise and counsel clients in a quick and efficient manner * Must be computer literate and internet savvy- e-commerce and online shopping experience preferred * Experience in windows-based applications, specifically client relationship management tools preferred (ie, Instant Service) * Excellent Data Entry skills/- 45-55 wpm minimum * Must be flexible and be ready to work in a dynamic shift environment- weekends and evening shifts may be required. * Vacation blackout period applies during the holiday season and promotional periods * Punctuality is essential. Job Type: Full-time Salary: $16.00 per hour

We are looking for an experienced CC&B Software Developer with demonstrated success in developing tools and interfaces to high-performing, scalable, enterprise-grade utilities billing applications. You will be part of a talented software team that works on mission-critical applications. Your roles and responsibilities include managing application development while providing expertise in the full software development lifecycle, from concept and design to testing. Your responsibilities include designing, developing and delivering high-volume, low-latency applications for mission-critical systems. If you have design, analysis and development in the utilities sector using CC&B, this remote opportunity might be the right fit for you Responsibilities Contribute in all phases of the development lifecycle Write well designed, testable, efficient code Ensure designs are in compliance with specifications Prepare and produce releases of software components Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review Requirements BS/MS degree in Computer Science, Engineering or a related subject Proven hands-on Software Development experience with the Oracle CC&B solution Proven working experience in Java development Hands on experience in designing and developing applications using Java EE platforms Object Oriented analysis and design using common design patterns. Experience using Database technology Experience developing interfaces and tools to the Oracle Database solution Experience with test-driven development This is a contract role. It is fully remote. The expected Duration is at least 12 months and you must have demonstrated work experience with the CC&B application.

Connect America and our family of brands, including Lifeline, have helped aging individuals and at-risk populations live safely and independently in their homes for more than 40 years. As North America's largest independent provider of connected care, we deliver a growing portfolio of innovative technologies that help bridge the gap between healthcare providers, individuals, and their care partners. Our easy-to-use solutions support health and safety in a way that leads to enhanced quality of life, earlier interventions, reduced hospitalizations and peace of mind for an estimated 10 million lives every year. Together, we are enabling independence and redefining the global home healthcare market. Connect America has been recognized as one of Philly Happening's Best Places to Work. Our award-winning customer service team has received the Best Service Award from Today's Caregiver. In addition, our healthcare division was named Top Ten Home Healthcare Solutions Provider in 2019 & 2020. At Connect America, we treat all our customers and team members ethically and respectfully, creating relationships built on trust. We work as supportive team members, developing customer solutions in a collaborative manner. If you are a dedicated, compassionate team player, come be a part of an organization that makes a positive difference in the lives of those we serve. Our headquarters are located close to the city of Philadelphia, in Bala Cynwyd, PA. Learn more at *********************** Job Summary: As the Director of Market Growth, you will play a critical role in expanding Connect America's footprint in the Medicare and Medicaid health plan markets. This is an individual contributor role within the Sales organization, reporting directly to the VP of Market Growth. You will be responsible for identifying, developing, and closing net new business opportunities in a designated territory. The ideal candidate has a track record of consultative enterprise sales in healthcare, particularly with government-sponsored health plans. Responsibilities and Duties: Territory Development: Own and execute a strategic growth plan for a defined geographic region, with an emphasis on net new business with Medicaid and Medicare health plans. Consultative Sales: Lead complex enterprise sales cycles, ranging from $250K to $1M+ in ARR, engaging senior health plan executives to understand their priorities and position Connect America's solutions effectively. Healthcare Strategy Alignment: Translate the value of Connect America's platform into strategic advantages for health plans-including reduced emergency department utilization and improved community tenure. Lead Generation: Prospect, qualify, and develop new health plan relationships through proactive outreach, industry events, and partner referrals. Market Insights: Stay current on CMS regulations, dual eligible trends, and LTSS utilization data to inform targeting strategy and messaging. Sales Execution: Consistently meet or exceed quarterly and annual sales targets by managing a robust pipeline and moving opportunities efficiently through the funnel. Collaboration: Partner with internal stakeholders including Marketing, Product, and Operations to ensure alignment on customer needs and solution capabilities. Qualifications and Skills: Experience: 5+ years of enterprise healthcare sales experience, with a strong preference for candidates with experience selling into Medicaid managed care organizations (MCOs), Medicare Advantage plans, or Dual Eligible Special Needs Plans (D-SNPs). Education: Bachelor's degree required; advanced degree or MBA a plus. Sales Acumen: Proven ability to manage long sales cycles and close complex deals with C-level executives and senior health plan leadership. Industry Knowledge: Familiarity with LTSS, HCBS, PERS, remote monitoring, and social determinants of health (SDOH) solutions is strongly preferred. Communication: Excellent verbal, written, and presentation skills with an ability to communicate value clearly to diverse stakeholders. CRM & Tools: Proficient in Salesforce or similar CRM systems; comfortable working in a metrics-driven environment. Independence: Self-starter who can work remotely and manage a high degree of autonomy while collaborating cross-functionally.

We are looking to hire Subrogation Specialists who are either English speaking or English/Spanish Bilingual to join our team! We offer a minimum starting wage of $21.00/hour, with Specialists earning an average monthly bonus of $1,300! The Subrogation Specialist is responsible for recovering subrogation claims from insurance carriers, self-insured entities, and uninsured tortfeasors. This role requires close collaboration with clients, insured parties, and other stakeholders to maximize recovery while ensuring compliance with state regulations and industry best practices. Position is work-at-home. Essential Functions and Responsibilities: Review and manage subrogation files across varying lines of business. Respond professionally and promptly to telephone calls and emails from clients, adjusters, claimants, witnesses, attorneys, and underwriters. Review and investigate claims to evaluate liability, assess damages, and determine all viable recovery avenues. Prepare and analyze files, ensuring accurate documentation and tracking of all verbal and written correspondence in applicable systems. Process carrier-to-carrier subrogation claims. Research laws and state statutes on subrogation claims to ensure compliance and optimize recovery. Communicate effectively to obtain and provide necessary information from relevant parties. Negotiate liability and damage disputes with other insurance carriers and self-insured entities. Review claim files to evaluate collection potential and develop strategies for each recovery.

Driven by our Passion for People, our Operations Supervisors are experts in coaching, training and bringing the best out of our agents. Developing talent is their bread and butter-and our Ops. Supervisors consistently perform at a high level. They report directly into the Site Director of their respective sites. They are primarily responsible for coaching their team of agents, developing talent, monitoring wait times, reporting on key metrics and managing escalations. Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues or our non-profit partners-we can't resist the fun of working with people. Each connection, each relationship matters. To STRIVE to be a part of something greater is in our DNA-and we don't use the word "strive" lightly. It embodies what we value. Qualifications: * Proven track record of ALL of the following: * [S]ervice * [T]enacity * [R]esponsibility * [I]ntegrity * [V]ersatility * [E]ntrepreneurship * Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness * Empathetic and active listening * Excellent communication skills: concision and clarity * Passion for coaching, providing feedback and developing talent * Positive outlook and enthusiastic attitude * Conscientious team player * Driven by delivering results * Professional demeanor, put together * Dependable and consistent * 2-5 years of contact center or customer service experience with a minimum of two years in a leadership/management role * Thrives in a fast-paced environment with changing priorities and goals * Able to commute to our office in Ft. Lauderdale Responsibilities: * Model Inktel's Passion for People in every interaction. * Lead a team of 15-20 direct reports; coach, develop, and motivate them to ensure that they are providing world-class customer service on all customer interactions, delivering on their commitments, and maximizing their potential. * Implement strategies to keep attrition low. * Oversee the day-to-day operation of your assigned program and ensure that program goals, such as service level, quality, and staffing, are met. * Drive a culture of accountability, continuous improvement, and personal excellence. * Communicate key messages effectively to ensure that direct reports are well informed about issues that may impact them or their customers. * Prioritize objectives with little-to-no assistance, find issues and create and execute on solutions that address those issues. * Work constructively with other departments, such as client services, quality assurance, training, and recruiting, to share ideas and leverage best practices. * Develop and audit quality assurance strategies to ensure the delivery of world-class service. Salary & Benefits: The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, and a 401K plan. Inktel is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Aveva Solution Architect / Hands-On Aveva Product Development Location: Remote (Pacific Time hours) Remote - possibly may include in office face to face meetings to be determined Are you passionate about Aveva technologies and eager to make a significant impact? Join us as a contract professional as the Aveva Architect / Hands-On Developer and play a key role in our transformative Aveva migration and upgrade projects. This is your chance to lead cutting-edge solutions, collaborate with a dynamic team, and drive innovation in a thriving environment. Why You'll Love This Role: Innovate and Lead: Design and architect Aveva solutions that align with business goals and industry best practices. Collaborate and Create: Work closely with cross-functional teams to deliver innovative and high-impact solutions. Grow and Inspire: Mentor junior team members and be a driving force in implementing and optimizing Aveva software. Key Responsibilities: Architect Solutions: Lead the design and implementation of Aveva solutions, ensuring they meet business objectives and follow industry best practices. Collaborate and Innovate: Partner with diverse teams to gather requirements, evaluate technical feasibility, and craft creative solutions. Configure and Optimize: Implement and configure Aveva software modules to achieve project goals, enhancing performance and usability. Mentor and Guide: Provide expert guidance to junior team members, helping them excel in Aveva projects. Stay Ahead: Keep up with emerging Aveva technologies and trends, identifying and leveraging opportunities for improvement. Be the Expert: Act as a subject matter expert, offering valuable insights and support to stakeholders. What We're Looking For: Education: Bachelor's degree in Computer Science, Engineering, or a related field. Experience: 5+ years of hands-on experience with Aveva solutions, including design, implementation, and customization. Technical Skills: Expertise in Aveva software configuration, integration, and performance optimization. Communication: Excellent communication and collaboration skills to engage effectively with stakeholders at all levels. Leadership: Proven ability to lead and mentor a technical team, fostering a culture of knowledge and excellence. Certification: Aveva software certifications are a plus. Availability: Must work Pacific Time hours and be open to occasional in-office visits as needed (details to be determined). Why Join Us? Make an Impact: Play a crucial role in transforming our Aveva systems and driving innovation. Collaborate with Experts: Work with a talented team dedicated to excellence and growth. Enjoy Flexibility: Work remotely while staying connected and collaborative across Pacific Time zones. Ready to drive innovation and lead Aveva projects? Apply now and become a key player in our journey to excellence with Aveva technologies. Your expertise and passion are what we need to take our projects to the next level!

About the Company Connect America and our family of brands, including Lifeline, have helped aging individuals and at-risk populations live safely and independently in their homes for more than 40 years. As North America's largest independent provider of connected care, we deliver a growing portfolio of innovative technologies that help bridge the gap between healthcare providers, individuals, and their care partners. Our easy-to-use solutions support health and safety in a way that leads to enhanced quality of life, earlier interventions, reduced hospitalizations, and peace of mind for an estimated 10 million lives every year. Together, we are enabling independence and redefining the global home healthcare market. Our headquarters are located close to the city of Philadelphia, in Bala Cynwyd, PA. Learn more at *********************** Compliance Manager Reporting to the Director of Compliance & Credentialing, the Compliance Manager is a hands-on leader responsible for day-to-day oversight of the Audit & Compliance vertical. This role manages a team of compliance professionals and serves as a subject matter expert across a wide range of regulatory and contractual compliance domains, including CMS, HIPAA, TCPA, marketing, and healthcare industry standards. The Compliance Manager ensures effective internal controls, timely responses to audits and inquiries, and supports continuous readiness for evolving requirements across multiple business lines. Job Duties and Responsibilities Audit & Compliance Operations Oversee internal and external audit coordination, including documentation requests, evidence gathering, and official responses. Maintain a centralized compliance calendar to track audit timelines, policy review schedules, and reporting deadlines. Develop and implement internal compliance monitoring programs to validate ongoing adherence to regulatory and contractual requirements. Review and interpret applicable federal, state, and local regulations impacting our service offerings (e.g., CMS, HIPAA, TCPA, FDA, FCC, and Medicaid/Medicare managed care programs). Lead the creation, maintenance, and dissemination of internal compliance policies and procedures. Support offshore subcontractor disclosure and monitoring requirements under CMS and payer guidance. Team Leadership & Coaching Supervise and coach a team of compliance specialists (entry-level through senior), including task delegation, performance feedback, and structured development. Foster a culture of accountability, ethical conduct, and continuous learning. Provide real-time coaching and ensure clear ownership of compliance deliverables. Assess team capacity and realign assignments as needed to meet critical deadlines or adjust for ad hoc reviews. Execution & Subject Matter Expertise Serve as the escalation point for complex compliance questions, audit findings, and regulatory interpretations. Draft and review responses to audit and oversight body inquiries, including corrective action plans (CAPs), in collaboration with legal counsel as appropriate. Maintain familiarity with CMS supplemental benefit guidance, state-specific managed care requirements, and healthcare marketing regulations. Develop and deliver internal training to support operational and contractual compliance, including onboarding and ongoing education. Cross-Functional Engagement Partner with Legal, Sales, Product, Marketing, and Operations to identify compliance considerations related to new products, marketing initiatives, or contract commitments. Collaborate with HR and Credentialing to support employee background checks, exclusion checks, and workforce verification (e.g., E-Verify). Represent the Compliance team in external partner meetings and audit discussions when needed. Process Improvement & Reporting Identify and lead initiatives to improve compliance workflows, automate audit tracking, and streamline documentation practices. Ensure accurate maintenance of compliance-related documentation across internal systems such as Salesforce, SharePoint, or other internal platforms. Track and report key compliance metrics to leadership and support risk assessments or readiness reviews. Skills and Qualifications Bachelor's degree preferred or equivalent work experience. Advanced degree or certification in Compliance (e.g., CHC, CHPC) strongly preferred. 4-6+ years of compliance experience in healthcare, health tech, or related regulated industry required. 2+ years of experience managing or mentoring a compliance or audit-focused team. Familiarity with CMS, HIPAA, TCPA, Medicare Advantage, Medicaid MLTSS, HCBS, and subcontractor compliance standards. Proficiency in Microsoft Office Suite, SharePoint, Salesforce, and compliance tracking tools. Exceptional verbal and written communication skills. Demonstrated ability to manage multiple priorities in a fast-paced, deadline-driven environment. Strong analytical skills, attention to detail, and proactive problem-solving mindset. Ability to balance team management with individual contributor responsibilities. Occasional travel (less than 10%) for audits, training, or team meetings.

Driven by our Passion for People, our Scheduler/Dispatch Agents are experts at analyzing established and changing passenger riding patterns in order to adjust daily routing strategies accordingly. Connecting with people in a way that is meaningful to them is our bread and butter-and our Agents perform consistently at a high level through coaching, support and training by the Best in Class Inktel Team. Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues or our non-profit partners-we can't resist the fun of working with people. Each connection, each relationship matters. To STRIVE to be a part of something greater is in our DNA-and we don't use the word "strive" lightly. It embodies what we value. Qualifications: * Proven track record of ALL of the following STRIVE values: * [S]ervice * [T]enacity * [R]esponsibility * [I]ntegrity * [V]ersatility * [E]ntrepreneurship * Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness * Strong desire to be helpful and take ownership to resolve customer situations * Positive outlook and enthusiastic attitude * Conscientious team player * Driven by delivering results * Professional demeanor, put together * Dependable and consistent, history of good attendance * Naturally curious with an aptitude for learning and understanding quickly * Ability to multitask by reading, typing, and navigating through applications * Prior scheduling experience preferably in a paratransit transportation or messenger environment, OR any equivalent combination of experience and training which provides the required knowledge, skills, and abilities. Responsibilities: * Construct daily vehicle routes for safe productive passenger pick-ups and drop-off's in a transit/paratransit environment. * Analyze historical route information, reviews travel patterns, scheduling efficiencies, improved timelines and overall performance to ensure quality service. * Analyze and adjust system routing parameters, as needed, for scheduling efficiencies. * Communicate effectively with management as it pertains to strategic objectives. * Organize and conduct activities to assure safe, cost-effective, on-time operating performance. * Tracks and reports adherence to run cut structure and communicates issue to management. Salary & Benefits: The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, educational assistance, and a 401K plan. #LI-DF1

Inside Sales Representative (Remote) works from home and engages with customers through inbound and outbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.) Title: Enablement Partner Representative (Remote) Location: WAH-Remote (NA) - U.S. A NEW CAREER POWERED BY YOU Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture, and a genuine sense of belonging? Would you like to join a company that earns “World's Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a remote Customer Service Representative position at Concentrix is just the right place for you! As a remote Customer Service Representative, you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as “game-changers.” Together, we help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are. CAREER GROWTH AND PERSONAL DEVELOPMENT This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. WHAT YOU WILL DO IN THIS ROLE As an Inside Sales Representative working from home, you will: Telephone sales calls and email communication to sell in new acceptance. Made to both new and existing prospects. Agents will explain the request to pay with updated payment method, describe fee, and help the supplier to understand product value. Function between sales channels and business to facilitate lead management to help close lead. Servicing merchant inquiries and escalations around merchant enrollment/set up. Research skills to look up multiple data points and funnel information into Excel. A specialist will help customers set up the payment system to enable them to receive payments. May run reporting, provide business pertinent insight for meetings, and resolve leads needing more information. Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs') expected dials per day 40 to 50 estimated of 10 minutes per call. Expected to hit sales quota defined by leadership each month. Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer. Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer. Greet customers in a courteous, friendly, and professional manner using agreed upon procedures. Maintain basic knowledge of client products and/or services. Prepare complete and accurate work including appropriately notating accounts as required. Participate in activities designed to improve customer satisfaction and business performance. Track, document, and retrieve information in call tracking database Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. The ability to de-escalate situations and tough conversations around product offerings/pricing. Deliver expert customer experiences…with a smile. YOUR QUALIFICATIONS Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Enablement Partner Representative (Remote) role include: A high school diploma and/or GED. The following internet providers are not accepted: T-Mobile, AT&T Wireless, Verizon Wireless, Verizon 5G, Hughes Net, ViaSat, Starlink, Telesat, OneWeb, Project Kuiper, DISH/DishNet, Amazon.com IE, Earthlink, WildBlue, Xplore, Xplore Net, ARSAT, Canada Satellite, Ground Control and Rise Broadband. Providing a white glove customer service experience with a passion for building customer loyalty through exceptional listening, relationship building and consultative probing. Excellent verbal and written skills. Ability to influence decisions around change. Exceptional listening and relationship building skills. Proficient multitasking and system navigation. Creative problem solver. Demonstrate resiliency in a fast-paced metrics driven environment. Proficient in Microsoft Office with Proficiency in Excel. Operate in a heavily regulated environment. Team oriented behavior. Ability to overcome objections. Sales experience 1+ years (preferred) . Financial/credit card processing experience. WHAT'S IN IT FOR YOU One of our company's Culture Beliefs says, “We champion our people.” That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with: The base salary range for this position is $16 per hour, plus incentives that align with individual and company performance (pay rate will not be below the applicable minimum wage) , Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis. Paid 9-day training and 11-day transition Lucrative employee referral bonus opportunities Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP) Health and wellness programs with trained partners to help promote a healthy you Mentorship programs that support your rewarding career journey Work-from-home convenience with company-supplied technologies Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more REIMAGINE THE BEST VERSION OF YOU! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.” Location: USA, OH, Work-at-Home Language Requirements: English Time Type: Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Eligibility to Work: In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. Where Job May be Performed: Currently, this position may be performed only in the states listed here. Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites: •English •Spanish To request a reasonable accommodation please click here. If you wish to review the Affirmative Action Plan, please click here.

Job Description Project Engineer / PM - FDOT CEI Required (Florida) A highly respected civil engineering firm is seeking a Project Engineer/PM to lead FDOT Construction Engineering Inspection (CEI) projects in Northeastern Florida. This is a full-time role offering a competitive salary, full benefits, and opportunities for professional growth, mentorship, and advancement toward PE licensure. Key Responsibilities: Lead and manage FDOT CEI projects from start to finish, ensuring compliance with all FDOT standards and contract requirements. Oversee project budgets, schedules, and deliverables. Coordinate with clients, contractors, and internal teams to ensure smooth project execution. Mentor junior engineers and provide guidance for EITs pursuing PE licensure. Required Qualifications: Florida Professional Engineer (PE) license, or EIT actively pursuing PE with substantial FDOT CEI experience Proven experience managing FDOT CEI projects or similar civil engineering construction inspection projects Preferred Qualifications: Bachelor's degree in Civil Engineering or related field 5-8 years of professional civil engineering experience Proficiency in MicroStation, CADD, Civil 3D, AutoCAD, and project management software Why Join Us: Work on high-profile FDOT projects in a collaborative, team-oriented environment Opportunities for career growth and advancement toward PE licensure Competitive compensation and full benefits Etech Hi, Inc. is an equal opportunity employer/staffing firm and we are committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees and candidates because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. #IND1

We are looking to hire Uninsured Motorist Collectors who are either English speaking or English/Spanish Bilingual to join our team! We offer a minimum starting wage of $18.00/hour, with Collectors earning an average monthly bonus of $1,500! The Uninsured Motorist (UM) Collector is responsible for recovery of consumer subrogation claims by receiving incoming and placing outbound uninsured motorists (UM) calls for the UM team. The incumbent will successfully negotiate payment in full, settlement in full, or a payment plan based upon client requirements. Position is work-at-home. Essential Functions and Responsibilities: Negotiate payment terms, settlements, and account resolutions, including exceptions beyond standard guidelines. Prepare, review, and document case files while maintaining accurate records in client systems. Communicate with insured parties, adjusters, claimants, attorneys, and other stakeholders to facilitate recoveries. Evaluate new subrogation files, assess investigations, measure damages, and research state laws to determine cost-effective resolution strategies, including litigation recommendations. Use investigative techniques and databases to locate claimants, negotiate settlements, and arrange payment plans while ensuring compliance with state regulations. Act as a liaison between clients and insured parties, facilitating communication throughout the subrogation process.

Named the 2015 "Best Voice Excellence Company" in the Philippines by ICT International and Inc. Magazine's 5000 Fastest Growing companies in the U.S., The Results Companies is a successful Customer Experience leader on the move. Award winning solutions are the hallmark of Results' Partnership approach delivering innovative contact center outsourcing services for companies spanning all verticals including Healthcare, Travel & Entertainment, Telecommunications, Education, Financial Services, Retail Cable/MSO and Energy. With over 14,000 employees in 22 locations, Results is able to offer domestic, nearshore and farshore solutions. Driving success through Analytic Hiring, Real-Time Data Analytics, State-of-the-Art Technology and centered around Operational Excellence focused on Continuous Improvement ensures that every customer touch is delivered to the highest degree. Visit us at TheResultsCompanies.com and peruse our library of case studies and industry insights to learn more about why Results is one of the fastest growing Customer Experience companies in the world. Job Description Position Overview: The Global Training Manager ensures Training needs supporting business and client requirements are consistently met. The Global Training Manager has direct communication lines with Account Executives and Vice President of Account Operations. Essential Job Duties and Responsibilities: Leads all training activities within the assigned sites and serves as the corporate subject matter expert for the line or lines of business assigned Ensures Training needs are consistently met at all assigned sites Supports the development and certification of Training Professionals by leading client- and corporate required training Using Results standard processes and methodology, evaluates learning effectiveness within the classroom through a program of regular observation of Training Professionals and through reviewing their performance data Ensures successful execution of Results' corporate standard programs including New Hire Orientation and Grad School at all assigned sites Works collaboratively with Account Executives and Client Managers to ensure training material process and currency, communicate learning needs, develop and improve training products and processes Provides reporting on training completion and performance Attends regular team meetings as a member of the Training and Quality Organization, recommends improvements in processes and procedures Conducts and attends regular meetings with site level training staff Participates in client meetings and calibration sessions, monitors calls randomly to evaluate agent performance Regularly visits assigned sites for live training observations, inspection and validation of performance and successful execution of training processes Leads or participates in other efforts as assigned by the Director, Training and Quality Qualifications Position Requirements: Bachelor's degree in Education and Training, Social Sciences, Organizational Behavior or related field. Extensive industry experience may be substituted for degree. A minimum of three years successful and progressively responsible experience leading training organizations Ability to work in a normal office environment Highly developed skills in facilitating training A well-developed understanding of Adult Learning Theories, generational strategies Well-developed oral and written communication skills Ability to lead teams and measure individual performance Excellent consulting skills, (e.g., critical thinking, problem solving, decision making, and influencing Superior written and verbal communication skills Excellent judgment and problem solving skills Excellent organization skills and ability to multi-task in a dynamic, fast paced environment Ability to creatively use resources and adjust to changes quickly and professionally Ability to work independently with minimal supervision, but also in a team environment Strong computer and software skills; proficient in Microsoft Office: Word, Excel and PowerPoint Strong attention to detail Project Management skills Experience with Learning Management Systems (LMS) and / or authoring tools is highly desired but not a requirement Ability to travel, sometimes on short notice, up to 40% of time Experience leading training programs across multiple locations is highly desired Additional Information Additional Information Benefits include, but are not limited to: Health care benefits Bonus incentives Strong leadership Opportunities for advancement within our global organization Business Casual Dress Environment Fun and relaxed working environment Employee referral bonuses Paid training

OUR COMPANY Our mission is to be the most valued and trusted business partner in the customer solutions space through unrivaled service. We aspire to be true partners for our exclusive business clients, and we are bonded by our common quest for excellence. What's in our DNA? We provide unrivaled service by enlivening our Passion for People philosophy. We are entrepreneurs who act with integrity. We are tenacious. We are versatile and responsible. Inktel is a special place. We're an established company with over a thousand employees and a track record of success of over 20 years. There's a reason we've been voted a Best Place to Work so consistently. Careers are fast-tracked at our company. We're a team of achievers who appreciate a good sense of humor and taking meaningful action. Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues or our non-profit partners-we can't resist the fun of working with people. Each connection, each relationship matters. To STRIVE to be a part of something greater is in our core-and we don't use the word "strive" lightly. It embodies what we value. Management Training Program As a leading provider of contact center solutions, we outsource customer care operations for Fortune 500 companies in the retail, restaurant, education, ecommerce and consumer packaged goods industries-with more industries in the pipeline! Our clients trust us with the care of their customers because we are experts in engaging people: meaningful, human interaction which leads to meaningful, human relationships. We are not just good at this-good is not good enough for us-we are great. Simply put, our goal is to be the best interaction of the day for everyone we connect with. That's why every interaction we have speaks to the passion we have for people. Everything we do, we do because we're thinking about someone else. If you're inspired to grow with an industry trendsetter that will challenge and reward you, keep reading. We're looking to work with you. What You Can Expect Our Management Training Program is designed for recent college graduates. It is aimed at helping you discover your potential through intense, engaging, hands-on experience. This program is not for the timid-it's for those who want to prove themselves and want to forge their own career path. It is designed to help you push your limits and get better by doing challenging work. Participating in leadership training designed to help you grow as a young professional will help to supplement your hands-on experience. This training will be focused on the values we foster and celebrate in all of our colleagues, represented by the acronym STRIVE: Service, Tenacity, Responsibility, Integrity, Versatility and Entrepreneurship. Each participant in the program will receive training and experience within the operations department as well as one-to-one mentoring from a senior leader in the company. This key relationship will help round out the experience and set you up for future success! Your Profile * A Bachelor's degree (recently acquired or upcoming, either spring or summer 2022) * 3.0 GPA or above * Enthusiastic, resourceful, proactive, ambitious, persistent, committed, intelligent * Strong character and standard for personal excellence * A strong combination of work-ethic, analytical skills, and communication skills * Excellent communication and writing skills in English. * Reliable transportation for possible travel between offices within Broward and Miami-Dade counties. The Future After successfully completing the program you will have: * A permanent role with immediate opportunity to make a big impact. * A clear understanding of our business * A mentoring relationship with a senior leader * Service experience with our charity partners Salary & Benefits The compensation package for this position includes an annual base salary as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, paid time off, and an excellent 401K plan. #LI-EM1

About Us: Join a small, agile, and dynamic technology team where you'll work alongside motivated individuals who wear multiple hats to keep our systems running seamlessly. We operate at a fast pace and seek innovative solutions to meet evolving technical challenges. Our environment encourages initiative and collaboration as we tackle complex issues in cloud, containerization, and configuration management. Role Overview: As a Senior DevOps Engineer, you will be responsible for managing and optimizing our cloud infrastructure and DevOps processes, utilizing technologies such as Microsoft Azure, AWS, Docker, Chef, and Linux (CentOS and Redhat). You'll work across all aspects of our systems, supporting a lean team with a “hands-on” approach to troubleshooting, scaling, and automating our cloud-based systems. This is an onsite role based our of our Doral or Ft. Lauderdale office. Key Responsibilities: •Design, deploy, and manage cloud-based infrastructure in Microsoft Azure and AWS environments. •Build and manage Docker containers and oversee container orchestration. •Configure and maintain systems using Chef to ensure seamless deployments and high availability. •Administer and troubleshoot Linux systems (CentOS and Redhat) for optimal performance and security. •Collaborate closely with cross-functional teams to meet rapid development and deployment cycles. •Optimize existing processes, automate repetitive tasks, and contribute to improving CI/CD pipelines. •Monitor systems performance, identifying and resolving any issues proactively to maintain stability and uptime. Qualifications: •5+ years of experience in DevOps, system administration, or related fields. •Proven experience in managing cloud infrastructure on Microsoft Azure and AWS. •Strong expertise with Docker containers and experience with configuration management tools, specifically Chef. •Advanced skills in Linux system administration, including CentOS and Redhat. •Ability to work efficiently in a fast-paced, collaborative environment, adapting to changing priorities. •Strong problem-solving skills, with a proactive approach to finding innovative solutions. Nice-to-Haves: •Experience with Kubernetes, Jenkins, or other CI/CD tools. •Familiarity with Terraform or other Infrastructure as Code (IaC) tools. •Scripting skills in Python, Bash, or other relevant languages. Why Join Us? •Opportunity to work with a high-impact, cross-functional team that values agility and results. •Engaging work environment with the chance to wear multiple hats and make a meaningful difference. •Competitive salary, benefits, and career growth opportunities.

If you are passionate about helping people, prefer evening shifts, are BILINGUAL and love working from home, this may be the perfect opportunity for you! Driven by our Passion for People, our Customer Service Reservationists are experts at engaging customers in a proactive and professional manner. Connecting with people in a way that is meaningful to them is our bread and butter-and our Reservationists perform consistently at a high level through coaching, support and training by the Best in Class Inktel Team. Qualifications: Proven track record of ALL of the following STRIVE values: [S]ervice [T]enacity [R]esponsibility [I]ntegrity [V]ersatility [E]ntrepreneurship Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness Strong desire to be helpful and take ownership to resolve customer situations Empathetic and active listening Excellent oral communication skills: clear diction, tone and knowledge/use of proper grammar Positive outlook and enthusiastic attitude Conscientious team player Driven by delivering results Professional demeanor, put together Dependable and consistent, history of good attendance Naturally curious with an aptitude for learning and understanding quickly Ability to multitask by reading, typing, and navigating through applications while speaking with customers Prior customer service/troubleshooting experience preferred BILINGUAL (English & can SPEAK SPANISH) Responsibilities: Communicate with customers in a proactive and professional manner. Respond to questions and provide information while exceeding customer expectations. De-escalating customers who are upset with their experience and ensure that we explore all options to satisfy their needs. Identify root cause of inquiries by asking probing questions to determine the best solution. Maintain required product knowledge to deliver best in class service. Details: Start Date: February 24, 2025 Training Schedule: Monday through Friday 9am-5pm EST for the first 4 weeks Production Schedules available: Regular Shift - 5 days a week (includes 1 weekend day (40 hrs a week) Pay: $15.87/hr Must be Bilingual (English & Speak Spanish)