Inktel jobs in Miramar, FL

Join our daring agency, where we specialize in transforming brands across the vibrant landscapes of the beverage/alcohol sector, festivals, consumer packaged goods (CPG), and entertainment. Our mission is to redefine the boundaries of creativity, merging innovative strategies with unparalleled execution to captivate audiences and elevate brands to new heights. With a collective wealth of experience, our team has rich history working with industry luminaries including Disney, LVMH, Chick-Fil-A, Pernod Ricard, In-N-Out, among others. This is a part-time internship role for a Social Media Marketing Intern at Buena Vista Creative. The individual will be responsible for day-to-day tasks related to social media marketing, including creating and managing social media content, implementing digital marketing strategies, and communicating with the marketing team. This is an on-site role located in Miami, FL. (Hybrid could be considered) Qualifications: * Social Media Marketing and Social Media Content Creation skills * Experience in digital marketing and marketing strategies * Excellent communication skills * Ability to work in a team and contribute ideas * Proficiency in social media platforms and analytics tools * Knowledge of current trends in social media and digital marketing * Enthusiasm for creativity and innovation * Proficiency in Photoshop or other design software is a plus * Currently enrolled in a relevant degree program. (Marketing, Business, Communications, or PR) (Potential for transition into a Full-Time role)

The Account Executive will be the face of Inktel to our clients and will be the client's voice within Inktel. They will use their customer-facing background to help build strong relationships with new and current clients. They will also work closely with all internal departments to ensure that Inktel is being a valued partner by consistently meeting/exceeding the needs of our clients. Inktel only selects the best and the brightest to be a part of our cutting-edge organization. We surround ourselves with a team of forward-thinking professionals who aren't afraid to push the limits, and we value talent that exhibits S.T.R.I.V.E. Service - We are actively engaged in our communities and seek to make positive and lasting impacts. Everyone on our team is expected to be a player in his or her community. When you provide service, we leave the world a better place. Tenacity - "Grit" is a good word used to describe us. We always find a way no matter what, and we will expect you to do the same. We stretch ourselves further than we thought we could stretch, and then we give even more. We love doing the hard stuff, and the right candidate for the Client Relationship Manager will love this too. The right candidate understands how "Embracing the suck!" can be completely rewarding. Responsibility - We take personal ownership when things go wrong, we don't make excuses and we don't pass the buck and we are striving for excellence at all times. The right candidate will be committed to "wowing" those they interact with. Integrity - We act with integrity in everything we do. We are a values-based organization and our values guide our daily decisions and how we conduct ourselves. You will help us achieve the goal of being client's most trusted partner. Versatility - In today's business environment, change is the only constant. We'll need you to incorporate changes and stay current on our client's business and industry to maintain your level of expertise. Entrepreneurship - We are a company that can make things happen. We abhor bureaucracy and the "it can't be done" mentality. The right candidate for this role will always "go for it" when given a challenge or opportunity. They will not back down.. Can't is not a part of their vocabulary. The Successful Candidate will: Love to tackle challenges Be motivated and persistent Have strong ethics and integrity Be enthusiastic Continually be growing by setting and obtaining personal goals and challenges Drive results and exceed expectations • Understand the balance of being a self-starter and working with a team Know how to have fun! Education & Experience Bachelor's degree in Business, Marketing (or equivalent experience) 1-2 years of client-facing account management Call center experience preferred, but not required Know our client's business inside and out including business model and competitors Share the client's vision and feedback with all applicable internal departments Effectively communicate details of the program contracts to internal departments to ensure to successful delivery of program Key Performance Indicators Work with internal departments to make certain that all business units are meeting/exceeding the program expectations • Manage action plans to correct dips in performance Prepare project reports for management, clients, or others Effectively and consistently forecast revenue and complete monthly invoicing Prepare and conduct monthly business reviews and quarterly client presentations Proactively address potential concerns Knowledge, Skills, and Abilities Ability to be an advocate of Inktel and a trusted advisor to assigned clientele Excellent organizational and verbal skills with a strong sense of urgency and ability to quickly adapt to change Clear, concise, and effective communication skills, including outstanding presentation skills with various audience sizes and positions Conflict resolution skills Ability to consider multiple solutions to a problem Ability to travel as business needs dictate (generally 1-2 times per quarter) Demonstrated ownership of resolving problems throughout contract life cycle to ensure customer retention Effective relationship-building skills with clients and internal departments Ability to complete tasks and manage company expectations with limited supervision Strong project management and planning skills Eagerness to gain knowledge of Inktel's service features and benefits Ability to multitask and thrive in a fast-paced, high-pressure environment Salary & Benefits The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, and a 401K plan. Inktel is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability. #LI-MW1

Driven by our Passion for People, our Operations Supervisors are experts in coaching, training and bringing the best out of our agents. Developing talent is their bread and butter-and our Ops. Supervisors consistently perform at a high level. They report directly into the Site Director of their respective sites. They are primarily responsible for coaching their team of agents, developing talent, monitoring wait times, reporting on key metrics and managing escalations. Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues or our non-profit partners-we can't resist the fun of working with people. Each connection, each relationship matters. To STRIVE to be a part of something greater is in our DNA-and we don't use the word "strive" lightly. It embodies what we value. Qualifications: * Proven track record of ALL of the following: * [S]ervice * [T]enacity * [R]esponsibility * [I]ntegrity * [V]ersatility * [E]ntrepreneurship * Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness * Empathetic and active listening * Excellent communication skills: concision and clarity * Passion for coaching, providing feedback and developing talent * Positive outlook and enthusiastic attitude * Conscientious team player * Driven by delivering results * Professional demeanor, put together * Dependable and consistent * 2-5 years of contact center or customer service experience with a minimum of two years in a leadership/management role * Thrives in a fast-paced environment with changing priorities and goals * Able to commute to our office in Ft. Lauderdale Responsibilities: * Model Inktel's Passion for People in every interaction. * Lead a team of 15-20 direct reports; coach, develop, and motivate them to ensure that they are providing world-class customer service on all customer interactions, delivering on their commitments, and maximizing their potential. * Implement strategies to keep attrition low. * Oversee the day-to-day operation of your assigned program and ensure that program goals, such as service level, quality, and staffing, are met. * Drive a culture of accountability, continuous improvement, and personal excellence. * Communicate key messages effectively to ensure that direct reports are well informed about issues that may impact them or their customers. * Prioritize objectives with little-to-no assistance, find issues and create and execute on solutions that address those issues. * Work constructively with other departments, such as client services, quality assurance, training, and recruiting, to share ideas and leverage best practices. * Develop and audit quality assurance strategies to ensure the delivery of world-class service. Salary & Benefits: The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, and a 401K plan. Inktel is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues, or our non-profit partners-we can't resist the fun of working with people. Each connection, each relationship matters. Available Schedules: * Hours of operation: 9am to 9 pm for 4 weekdays plus Saturdays 9 am - 6 pm * Schedules cannot be negotiated. * Training Pay: $15.00 * Start Date: 12/22/25 * Pay: $16 per hour Qualifications: * Amazing combination of agile thinking, high energy, passion, and persistence: resourcefulness * Strong desire to be helpful and take ownership to resolve customer situations * Excellent communication skills: clear tone and knowledge/use of proper grammar * Positive outlook and enthusiastic attitude * Conscientious team player * Driven by delivering results * Dependable and consistent, history of good attendance * Naturally curious with an aptitude for learning and understanding quickly * Ability to multitask by reading, typing, and navigating through applications while responding in writing to customers * Prior customer service/troubleshooting experience preferred POSITION RESPONSIBILITIES * Respond to client requests/inquiries via chat, phone, and/or email including product purchases, service & quality inquiries, order status, product information, and general client support issues. * Demonstrate high standards for quality service * Keep up to date with product/procedural knowledge and assessing industry trends; translate knowledge into written client communication * Work in tandem with the quality and training team to self-manage performance expectations * Maintain an open communication line with Team Lead/Quality Advocate/ the Trainer and the manager for support and personal development * Maintain business acumen, courtesy, and professionalism when dealing with all client contacts * Maintains proprietary call center database (CSC) by entering information accurately and fully documenting all client interactions appropriately * Be punctual to work and adhere to all schedules and deadlines both scheduled and special projects * Strict adherence to key performance indicators (KPI) as set by management. * Strive to exceed key performance indicators (KPI) and quality goals as outlined by management * Communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email. Agents may be asked to transition to between channels at any time. REQUIREMENTS * 2-3 years' experience in a business/professional environment; preferably in the service industry * Comparable experience in an office environment encouraged * Self-starter and ability to manage workload efficiently * Exceptional written communication skills * Demonstrate ability to deliver a high level of client service under high volume * Commitment to client service and high-quality standards in grammar, punctuation, and written business acumen * Professional, upbeat, and engaging written communication * Ability to develop relationships with clients, even in difficult situations * Ability to advise and counsel clients in a quick and efficient manner * Must be computer literate and internet savvy- e-commerce and online shopping experience preferred * Experience in windows-based applications, specifically client relationship management tools preferred (ie, Instant Service) * Excellent Data Entry skills/- 45-55 wpm minimum * Must be flexible and be ready to work in a dynamic shift environment- weekends and evening shifts may be required. * Vacation blackout period applies during the holiday season and promotional periods * Punctuality is essential. Job Type: Full-time Salary: $16.00 per hour

About Us: Join a small, agile, and dynamic technology team where you'll work alongside motivated individuals who wear multiple hats to keep our systems running seamlessly. We operate at a fast pace and seek innovative solutions to meet evolving technical challenges. Our environment encourages initiative and collaboration as we tackle complex issues in cloud, containerization, and configuration management. Role Overview: As a Cloud Engineer, you will be responsible for developing, optimizing, and securing our infrastructure and processes, utilizing technologies such as Microsoft Azure, AWS, Docker, Chef, and Linux (CentOS and Redhat). You'll work across all aspects of our systems, supporting a lean team with a “hands-on” approach to troubleshooting, scaling, and automating our cloud-based systems. Key Responsibilities: Architect and Implement: •Design, deploy, and manage scalable, secure, and high-performing cloud infrastructure on AWS and Azure. •Automate infrastructure provisioning and management using tools like Terraform, CloudFormation, or equivalent. Optimization and Maintenance: •Optimize cloud resources for cost-efficiency, performance, and reliability. •Ensure the availability and performance of cloud platforms through monitoring, logging, and incident response. Team Enablement: •Provide guidance and mentorship to team members to develop their cloud expertise. •Create and deliver training sessions, workshops, and documentation on cloud best practices. Collaboration: •Work closely with DevOps, security, and application development teams to align infrastructure with organizational goals. •Collaborate in cross-functional teams to support multi-cloud strategies and hybrid environments. Security and Compliance: •Ensure adherence to cloud security best practices and compliance standards like SOC 2, HIPAA, or GDPR. Qualifications: • 5+ years of experience in Cloud platforms, system administration, or related fields. • Proven experience with AWS (EC2, S3, Lambda, RDS, etc.) and Azure (Azure VMs, Azure Functions, Blob Storage, etc.). • Strong hands-on experience with IaC tools like Terraform, Ansible, Chef, or Puppet. • Strong expertise with Docker containers and experience with configuration management tools, specifically Chef. • Advanced skills in Linux system administration, including CentOS and Redhat. • Ability to work efficiently in a fast-paced, collaborative environment, adapting to changing priorities. • Strong problem-solving skills, with a proactive approach to finding innovative solutions. Nice-to-Haves: •Experience with Kubernetes, Jenkins, or other CI/CD tools. •Familiarity with Terraform or other Infrastructure as Code (IaC) tools. •Scripting skills in Python, Bash, or other relevant languages. Why Join Us? •Opportunity to work with a high-impact, cross-functional team that values agility and results. •Engaging work environment with the chance to wear multiple hats and make a meaningful difference. •Competitive salary, benefits, and career growth opportunities.

Named the 2015 "Best Voice Excellence Company" in the Philippines by ICT International and Inc. Magazine's 5000 Fastest Growing companies in the U.S., The Results Companies is a successful Customer Experience leader on the move. Award winning solutions are the hallmark of Results' Partnership approach delivering innovative contact center outsourcing services for companies spanning all verticals including Healthcare, Travel & Entertainment, Telecommunications, Education, Financial Services, Retail Cable/MSO and Energy. With over 14,000 employees in 22 locations, Results is able to offer domestic, nearshore and farshore solutions. Driving success through Analytic Hiring, Real-Time Data Analytics, State-of-the-Art Technology and centered around Operational Excellence focused on Continuous Improvement ensures that every customer touch is delivered to the highest degree. Visit us at TheResultsCompanies.com and peruse our library of case studies and industry insights to learn more about why Results is one of the fastest growing Customer Experience companies in the world. Job Description Position Overview: The Global Training Manager ensures Training needs supporting business and client requirements are consistently met. The Global Training Manager has direct communication lines with Account Executives and Vice President of Account Operations. Essential Job Duties and Responsibilities: Leads all training activities within the assigned sites and serves as the corporate subject matter expert for the line or lines of business assigned Ensures Training needs are consistently met at all assigned sites Supports the development and certification of Training Professionals by leading client- and corporate required training Using Results standard processes and methodology, evaluates learning effectiveness within the classroom through a program of regular observation of Training Professionals and through reviewing their performance data Ensures successful execution of Results' corporate standard programs including New Hire Orientation and Grad School at all assigned sites Works collaboratively with Account Executives and Client Managers to ensure training material process and currency, communicate learning needs, develop and improve training products and processes Provides reporting on training completion and performance Attends regular team meetings as a member of the Training and Quality Organization, recommends improvements in processes and procedures Conducts and attends regular meetings with site level training staff Participates in client meetings and calibration sessions, monitors calls randomly to evaluate agent performance Regularly visits assigned sites for live training observations, inspection and validation of performance and successful execution of training processes Leads or participates in other efforts as assigned by the Director, Training and Quality Qualifications Position Requirements: Bachelor's degree in Education and Training, Social Sciences, Organizational Behavior or related field. Extensive industry experience may be substituted for degree. A minimum of three years successful and progressively responsible experience leading training organizations Ability to work in a normal office environment Highly developed skills in facilitating training A well-developed understanding of Adult Learning Theories, generational strategies Well-developed oral and written communication skills Ability to lead teams and measure individual performance Excellent consulting skills, (e.g., critical thinking, problem solving, decision making, and influencing Superior written and verbal communication skills Excellent judgment and problem solving skills Excellent organization skills and ability to multi-task in a dynamic, fast paced environment Ability to creatively use resources and adjust to changes quickly and professionally Ability to work independently with minimal supervision, but also in a team environment Strong computer and software skills; proficient in Microsoft Office: Word, Excel and PowerPoint Strong attention to detail Project Management skills Experience with Learning Management Systems (LMS) and / or authoring tools is highly desired but not a requirement Ability to travel, sometimes on short notice, up to 40% of time Experience leading training programs across multiple locations is highly desired Additional Information Additional Information Benefits include, but are not limited to: Health care benefits Bonus incentives Strong leadership Opportunities for advancement within our global organization Business Casual Dress Environment Fun and relaxed working environment Employee referral bonuses Paid training

Driven by our Passion for People, our Scheduler/Dispatch Agents are experts at analyzing established and changing passenger riding patterns in order to adjust daily routing strategies accordingly. Connecting with people in a way that is meaningful to them is our bread and butter-and our Agents perform consistently at a high level through coaching, support and training by the Best in Class Inktel Team. Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues or our non-profit partners-we can't resist the fun of working with people. Each connection, each relationship matters. To STRIVE to be a part of something greater is in our DNA-and we don't use the word "strive" lightly. It embodies what we value. Qualifications: * Proven track record of ALL of the following STRIVE values: * [S]ervice * [T]enacity * [R]esponsibility * [I]ntegrity * [V]ersatility * [E]ntrepreneurship * Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness * Strong desire to be helpful and take ownership to resolve customer situations * Positive outlook and enthusiastic attitude * Conscientious team player * Driven by delivering results * Professional demeanor, put together * Dependable and consistent, history of good attendance * Naturally curious with an aptitude for learning and understanding quickly * Ability to multitask by reading, typing, and navigating through applications * Prior scheduling experience preferably in a paratransit transportation or messenger environment, OR any equivalent combination of experience and training which provides the required knowledge, skills, and abilities. Responsibilities: * Construct daily vehicle routes for safe productive passenger pick-ups and drop-off's in a transit/paratransit environment. * Analyze historical route information, reviews travel patterns, scheduling efficiencies, improved timelines and overall performance to ensure quality service. * Analyze and adjust system routing parameters, as needed, for scheduling efficiencies. * Communicate effectively with management as it pertains to strategic objectives. * Organize and conduct activities to assure safe, cost-effective, on-time operating performance. * Tracks and reports adherence to run cut structure and communicates issue to management. Salary & Benefits: The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, educational assistance, and a 401K plan. #LI-DF1

OUR COMPANY Our mission is to be the most valued and trusted business partner in the customer solutions space through unrivaled service. We aspire to be true partners for our exclusive business clients, and we are bonded by our common quest for excellence. What's in our DNA? We provide unrivaled service by enlivening our Passion for People™ philosophy. We are entrepreneurs who act with integrity. We are tenacious. We are versatile and responsible. Inktel is a special place. We're an established company with over a thousand employees and a track record of success of over 20 years. There's a reason we've been voted a Best Place to Work so consistently. Careers are fast-tracked at our company. We're a team of achievers who appreciate a good sense of humor and taking meaningful action. Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues or our non-profit partners-we can't resist the fun of working with people. Each connection, each relationship matters. To STRIVE to be a part of something greater is in our core-and we don't use the word “strive” lightly. It embodies what we value. Management Training Program As a leading provider of contact center solutions, we outsource customer care operations for Fortune 500 companies in the retail, restaurant, education, ecommerce and consumer packaged goods industries-with more industries in the pipeline! Our clients trust us with the care of their customers because we are experts in engaging people: meaningful, human interaction which leads to meaningful, human relationships. We are not just good at this-good is not good enough for us-we are great. Simply put, our goal is to be the best interaction of the day for everyone we connect with. That's why every interaction we have speaks to the passion we have for people. Everything we do, we do because we're thinking about someone else. If you're inspired to grow with an industry trendsetter that will challenge and reward you, keep reading. We're looking to work with you. What You Can Expect Our Management Training Program is designed for recent college graduates. It is aimed at helping you discover your potential through intense, engaging, hands-on experience. This program is not for the timid-it's for those who want to prove themselves and want to forge their own career path. It is designed to help you push your limits and get better by doing challenging work. Participating in leadership training designed to help you grow as a young professional will help to supplement your hands-on experience. This training will be focused on the values we foster and celebrate in all of our colleagues, represented by the acronym STRIVE: Service, Tenacity, Responsibility, Integrity, Versatility and Entrepreneurship. Each participant in the program will receive training and experience within the operations department as well as one-to-one mentoring from a senior leader in the company. This key relationship will help round out the experience and set you up for future success! Your Profile A Bachelor's degree (recently acquired or upcoming, either spring or summer 2022) 3.0 GPA or above Enthusiastic, resourceful, proactive, ambitious, persistent, committed, intelligent Strong character and standard for personal excellence A strong combination of work-ethic, analytical skills, and communication skills Excellent communication and writing skills in English. Reliable transportation for possible travel between offices within Broward and Miami-Dade counties. The Future After successfully completing the program you will have: A permanent role with immediate opportunity to make a big impact. A clear understanding of our business A mentoring relationship with a senior leader Service experience with our charity partners Salary & Benefits The compensation package for this position includes an annual base salary as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, paid time off, and an excellent 401K plan. #LI-EM1

Our mission is to create a world-class customer service experience with every customer. We train to be our best every day. Our company practices and instills excellence in everything that we do. If you're up to this challenge, we want to meet you. Our dynamic Operations Team is currently in search of an Operations Manager. This position will report directly to the Site Director. The successful candidate will: · Love to tackle challenges and develop innovative solutions to address those challenges · Be self-driven to achieve excellence in everything they do · Be motivated, reliable, and persistent · Have strong ethics and integrity · Be enthusiastic, have a positive mindset, and know how to have fun · Continually be growing by setting and obtaining personal goals and challenges · Have a passion for world-class customer service · Have raving fans in past employers · Able to work successfully with a diverse group of people and be a team-player Education & Experience · 3-5 years of contact center experience (BPO experience preferred) with a minimum of two years in a leadership/management role · Experience developing others through active coaching, providing actionable feedback, and demonstrating hands-on leadership Experience with social media management and providing customer service online via chat is a plus. · Experience working in a fast-paced environment with changing priorities and goals · Bilingual (English/Spanish) is a plus. · A strong track record of exceeding client performance goals and delivering world-class customer service results while also driving strong financial results · Experience developing innovative solutions to drive world-class customer service Knowledge, Skills, and Abilities · Strong understanding of the contact center environment and the key levers to enhance performance and achieve client and financial targets · Clear, concise and effective communication skills (both oral and written) · A solution-oriented and positive mindset that openly embraces change and stretch goals. · Strong organizational skills with an ability to prioritize objectives with little-to-no assistance, find issues and create and execute on solutions that address those issues. · An ability to create clear accountability and hold yourself and your team to those accountabilities. · Ability to multitask and thrive in a fast-paced, high-pressure environment. · An ability to inspire and motivate your team and create a highly engaged, committed, and empowered workforce · Assertive with a strong sense of urgency. · Strong analytical skills; an ability to analyze data directly and glean hidden insights. · Strong interpersonal skills with an ability to develop rapport and relationships with all levels of the organization internally and with clients. · Demonstrated ability to lead, inspire, grow and develop a high-performing team and a strong team culture. · Demonstrated forward thinking in areas of customer service and leadership. Responsibilities · Lead a team of 3-7 supervisors; build and develops a strong team of supervisors that are committed to excellence and delivering world-class customer service. · Oversee the day-to-day operation of your assigned programs and ensure that program goals, such as service level, quality, and staffing, are met · Drive a culture of accountability, continuous improvement, and personal excellence · Communicate key messages effectively to ensure that direct reports are well informed about issues that may impact them, their teams, or the clients' customers · Praise and share feedback with direct reports regarding their performance; suggest improvements, changes, or updates when applicable · Work constructively and collaboratively with other functional areas throughout the organization, such as quality assurance, training, and recruiting, to share ideas and leverage best practices · Develop and audit quality assurance strategies to ensure the delivery of world-class service · Be an ambassador for Inktel's culture - role model our values in everything you do · Be a subject matter expert on your clients' businesses. Earn their respect by demonstrating your knowledge and commitment to their program in all interactions. · Implement strategies to ensure attrition remains at an acceptable level. · Be a visible presence on the floor and create strong relationships with the supervisors and their teams · Establish a robust meeting cadence that includes both developmental and operational meetings · Establishes policies, procedures, and best practices to ensure client metrics and financial goals are consistently met. · Proactively identify revenue-generating and/or cost-cutting opportunities as well as opportunities to help Inktel consistently provide world-class customer service to its clients. · Interface with the client to develop and execute strategies and plans to meet the client's business objectives. · Work with workforce management to ensure optimal staffing and to prepare for any seasonal peaks Salary & Benefits: The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, and a 401K plan. Inktel is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

About Us: Join a small, agile, and dynamic technology team where you'll work alongside motivated individuals who wear multiple hats to keep our systems running seamlessly. We operate at a fast pace and seek innovative solutions to meet evolving technical challenges. Our environment encourages initiative and collaboration as we tackle complex issues in cloud, containerization, and configuration management. Role Overview: As a Senior DevOps Engineer, you will be responsible for managing and optimizing our cloud infrastructure and DevOps processes, utilizing technologies such as Microsoft Azure, AWS, Docker, Chef, and Linux (CentOS and Redhat). You'll work across all aspects of our systems, supporting a lean team with a “hands-on” approach to troubleshooting, scaling, and automating our cloud-based systems. This is an onsite role based our of our Doral or Ft. Lauderdale office. Key Responsibilities: •Design, deploy, and manage cloud-based infrastructure in Microsoft Azure and AWS environments. •Build and manage Docker containers and oversee container orchestration. •Configure and maintain systems using Chef to ensure seamless deployments and high availability. •Administer and troubleshoot Linux systems (CentOS and Redhat) for optimal performance and security. •Collaborate closely with cross-functional teams to meet rapid development and deployment cycles. •Optimize existing processes, automate repetitive tasks, and contribute to improving CI/CD pipelines. •Monitor systems performance, identifying and resolving any issues proactively to maintain stability and uptime. Qualifications: •5+ years of experience in DevOps, system administration, or related fields. •Proven experience in managing cloud infrastructure on Microsoft Azure and AWS. •Strong expertise with Docker containers and experience with configuration management tools, specifically Chef. •Advanced skills in Linux system administration, including CentOS and Redhat. •Ability to work efficiently in a fast-paced, collaborative environment, adapting to changing priorities. •Strong problem-solving skills, with a proactive approach to finding innovative solutions. Nice-to-Haves: •Experience with Kubernetes, Jenkins, or other CI/CD tools. •Familiarity with Terraform or other Infrastructure as Code (IaC) tools. •Scripting skills in Python, Bash, or other relevant languages. Why Join Us? •Opportunity to work with a high-impact, cross-functional team that values agility and results. •Engaging work environment with the chance to wear multiple hats and make a meaningful difference. •Competitive salary, benefits, and career growth opportunities.

Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues, or our non-profit partners-we can't resist the fun of working with people. Each connection, each relationship matters. Available Schedules: Hours of operation: 9am to 9 pm for 4 weekdays plus Saturdays 9 am - 6 pm Schedules cannot be negotiated. Training Pay: $15.00 Start Date: 12/22/25 Pay: $16 per hour Qualifications: · Amazing combination of agile thinking, high energy, passion, and persistence: resourcefulness · Strong desire to be helpful and take ownership to resolve customer situations · Excellent communication skills: clear tone and knowledge/use of proper grammar · Positive outlook and enthusiastic attitude · Conscientious team player · Driven by delivering results · Dependable and consistent, history of good attendance · Naturally curious with an aptitude for learning and understanding quickly · Ability to multitask by reading, typing, and navigating through applications while responding in writing to customers · Prior customer service/troubleshooting experience preferred POSITION RESPONSIBILITIES · Respond to client requests/inquiries via chat, phone, and/or email including product purchases, service & quality inquiries, order status, product information, and general client support issues. · Demonstrate high standards for quality service · Keep up to date with product/procedural knowledge and assessing industry trends; translate knowledge into written client communication · Work in tandem with the quality and training team to self-manage performance expectations · Maintain an open communication line with Team Lead/Quality Advocate/ the Trainer and the manager for support and personal development · Maintain business acumen, courtesy, and professionalism when dealing with all client contacts · Maintains proprietary call center database (CSC) by entering information accurately and fully documenting all client interactions appropriately · Be punctual to work and adhere to all schedules and deadlines both scheduled and special projects · Strict adherence to key performance indicators (KPI) as set by management. · Strive to exceed key performance indicators (KPI) and quality goals as outlined by management · Communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email. Agents may be asked to transition to between channels at any time. REQUIREMENTS · 2-3 years' experience in a business/professional environment; preferably in the service industry · Comparable experience in an office environment encouraged · Self-starter and ability to manage workload efficiently · Exceptional written communication skills · Demonstrate ability to deliver a high level of client service under high volume · Commitment to client service and high-quality standards in grammar, punctuation, and written business acumen · Professional, upbeat, and engaging written communication · Ability to develop relationships with clients, even in difficult situations · Ability to advise and counsel clients in a quick and efficient manner · Must be computer literate and internet savvy- e-commerce and online shopping experience preferred · Experience in windows-based applications, specifically client relationship management tools preferred (ie, Instant Service) · Excellent Data Entry skills/- 45-55 wpm minimum · Must be flexible and be ready to work in a dynamic shift environment- weekends and evening shifts may be required. · Vacation blackout period applies during the holiday season and promotional periods · Punctuality is essential. Job Type: Full-time Salary: $16.00 per hour

Driven by our Passion for People, our Operations Supervisors are experts in coaching, training and bringing the best out of our agents. Developing talent is their bread and butter-and our Ops. Supervisors consistently perform at a high level. They report directly into the Site Director of their respective sites. They are primarily responsible for coaching their team of agents, developing talent, monitoring wait times, reporting on key metrics and managing escalations. Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues or our non-profit partners-we can't resist the fun of working with people. Each connection, each relationship matters. To STRIVE to be a part of something greater is in our DNA-and we don't use the word “strive” lightly. It embodies what we value. Qualifications: Proven track record of ALL of the following: [S]ervice [T]enacity [R]esponsibility [I]ntegrity [V]ersatility [E]ntrepreneurship Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness Empathetic and active listening Excellent communication skills: concision and clarity Passion for coaching, providing feedback and developing talent Positive outlook and enthusiastic attitude Conscientious team player Driven by delivering results Professional demeanor, put together Dependable and consistent 2-5 years of contact center or customer service experience with a minimum of two years in a leadership/management role Thrives in a fast-paced environment with changing priorities and goals Able to commute to our office in Ft. Lauderdale Responsibilities: Model Inktel's Passion for People in every interaction. Lead a team of 15-20 direct reports; coach, develop, and motivate them to ensure that they are providing world-class customer service on all customer interactions, delivering on their commitments, and maximizing their potential. Implement strategies to keep attrition low. Oversee the day-to-day operation of your assigned program and ensure that program goals, such as service level, quality, and staffing, are met. Drive a culture of accountability, continuous improvement, and personal excellence. Communicate key messages effectively to ensure that direct reports are well informed about issues that may impact them or their customers. Prioritize objectives with little-to-no assistance, find issues and create and execute on solutions that address those issues. Work constructively with other departments, such as client services, quality assurance, training, and recruiting, to share ideas and leverage best practices. Develop and audit quality assurance strategies to ensure the delivery of world-class service. Salary & Benefits: The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, and a 401K plan. Inktel is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

An excellent Call Center Manager must be an organized, reliable and results-driven professional. They must have a practical mind to solve problems on the spot partnered with an ability to see the “big picture” and make improvements. As a call center manager, you must have excellent customer service and communication skills. The goal is to do everything possible to attain goals and achieve great results for our company. Responsibilities Develop objectives for the call center's day-to-day activities Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Hire, coach and provide training to personnel to maintain high customer service standards Monitor and improve ordering, telephone handling and other procedures Evaluate performance with key metrics (accuracy, call-waiting time etc.) Prepare reports for different departments or upper management Skills Proven experience as call center manager or similar position Experience in customer service is required Knowledge of performance evaluation and customer service metrics Solid understanding of reporting and budgeting procedures Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.) Proficient in MS Office and call center equipment/software programs Outstanding communication and interpersonal skills Excellent organizational and leadership skills with a problem-solving ability Positive and patient High school diploma or equivalent; Higher degree in a relevant discipline will be appreciated Certified Call Center Manager (e.g. CCCM) or equivalent qualification is a plus

Join our daring agency, where we specialize in transforming brands across the vibrant landscapes of the beverage/alcohol sector, festivals, consumer packaged goods (CPG), and entertainment. Our mission is to redefine the boundaries of creativity, merging innovative strategies with unparalleled execution to captivate audiences and elevate brands to new heights. With a collective wealth of experience, our team has rich history working with industry luminaries including Disney, LVMH, Chick-Fil-A, Pernod Ricard, In-N-Out, among others. This is a part-time internship role for a Social Media Marketing Intern at Buena Vista Creative. The individual will be responsible for day-to-day tasks related to social media marketing, including creating and managing social media content, implementing digital marketing strategies, and communicating with the marketing team. This is an on-site role located in Miami, FL. (Hybrid could be considered) Qualifications: Social Media Marketing and Social Media Content Creation skills Experience in digital marketing and marketing strategies Excellent communication skills Ability to work in a team and contribute ideas Proficiency in social media platforms and analytics tools Knowledge of current trends in social media and digital marketing Enthusiasm for creativity and innovation Proficiency in Photoshop or other design software is a plus Currently enrolled in a relevant degree program. (Marketing, Business, Communications, or PR) (Potential for transition into a Full-Time role)

Named the 2015 "Best Voice Excellence Company" in the Philippines by ICT International and Inc. Magazine's 5000 Fastest Growing companies in the U.S., The Results Companies is a successful Customer Experience leader on the move. Award winning solutions are the hallmark of Results' Partnership approach delivering innovative contact center outsourcing services for companies spanning all verticals including Healthcare, Travel & Entertainment, Telecommunications, Education, Financial Services, Retail Cable/MSO and Energy. With over 14,000 employees in 22 locations, Results is able to offer domestic, nearshore and farshore solutions. Driving success through Analytic Hiring, Real-Time Data Analytics, State-of-the-Art Technology and centered around Operational Excellence focused on Continuous Improvement ensures that every customer touch is delivered to the highest degree. Visit us at TheResultsCompanies.com and peruse our library of case studies and industry insights to learn more about why Results is one of the fastest growing Customer Experience companies in the world. Job Description Position Overview: The Global Training Manager ensures Training needs supporting business and client requirements are consistently met. The Global Training Manager has direct communication lines with Account Executives and Vice President of Account Operations. Essential Job Duties and Responsibilities: Leads all training activities within the assigned sites and serves as the corporate subject matter expert for the line or lines of business assigned Ensures Training needs are consistently met at all assigned sites Supports the development and certification of Training Professionals by leading client- and corporate required training Using Results standard processes and methodology, evaluates learning effectiveness within the classroom through a program of regular observation of Training Professionals and through reviewing their performance data Ensures successful execution of Results' corporate standard programs including New Hire Orientation and Grad School at all assigned sites Works collaboratively with Account Executives and Client Managers to ensure training material process and currency, communicate learning needs, develop and improve training products and processes Provides reporting on training completion and performance Attends regular team meetings as a member of the Training and Quality Organization, recommends improvements in processes and procedures Conducts and attends regular meetings with site level training staff Participates in client meetings and calibration sessions, monitors calls randomly to evaluate agent performance Regularly visits assigned sites for live training observations, inspection and validation of performance and successful execution of training processes Leads or participates in other efforts as assigned by the Director, Training and Quality Qualifications Position Requirements: Bachelor's degree in Education and Training, Social Sciences, Organizational Behavior or related field. Extensive industry experience may be substituted for degree. A minimum of three years successful and progressively responsible experience leading training organizations Ability to work in a normal office environment Highly developed skills in facilitating training A well-developed understanding of Adult Learning Theories, generational strategies Well-developed oral and written communication skills Ability to lead teams and measure individual performance Excellent consulting skills, (e.g., critical thinking, problem solving, decision making, and influencing Superior written and verbal communication skills Excellent judgment and problem solving skills Excellent organization skills and ability to multi-task in a dynamic, fast paced environment Ability to creatively use resources and adjust to changes quickly and professionally Ability to work independently with minimal supervision, but also in a team environment Strong computer and software skills; proficient in Microsoft Office: Word, Excel and PowerPoint Strong attention to detail Project Management skills Experience with Learning Management Systems (LMS) and / or authoring tools is highly desired but not a requirement Ability to travel, sometimes on short notice, up to 40% of time Experience leading training programs across multiple locations is highly desired Additional Information Additional Information Benefits include, but are not limited to: Health care benefits Bonus incentives Strong leadership Opportunities for advancement within our global organization Business Casual Dress Environment Fun and relaxed working environment Employee referral bonuses Paid training

Driven by our Passion for People, our Scheduler/Dispatch Agents are experts at analyzing established and changing passenger riding patterns in order to adjust daily routing strategies accordingly. Connecting with people in a way that is meaningful to them is our bread and butter-and our Agents perform consistently at a high level through coaching, support and training by the Best in Class Inktel Team. Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues or our non-profit partners-we can't resist the fun of working with people. Each connection, each relationship matters. To STRIVE to be a part of something greater is in our DNA-and we don't use the word “strive” lightly. It embodies what we value. Qualifications: Proven track record of ALL of the following STRIVE values: [S]ervice [T]enacity [R]esponsibility [I]ntegrity [V]ersatility [E]ntrepreneurship Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness Strong desire to be helpful and take ownership to resolve customer situations Positive outlook and enthusiastic attitude Conscientious team player Driven by delivering results Professional demeanor, put together Dependable and consistent, history of good attendance Naturally curious with an aptitude for learning and understanding quickly Ability to multitask by reading, typing, and navigating through applications Prior scheduling experience preferably in a paratransit transportation or messenger environment, OR any equivalent combination of experience and training which provides the required knowledge, skills, and abilities. Responsibilities: Construct daily vehicle routes for safe productive passenger pick-ups and drop-off's in a transit/paratransit environment. Analyze historical route information, reviews travel patterns, scheduling efficiencies, improved timelines and overall performance to ensure quality service. Analyze and adjust system routing parameters, as needed, for scheduling efficiencies. Communicate effectively with management as it pertains to strategic objectives. Organize and conduct activities to assure safe, cost-effective, on-time operating performance. Tracks and reports adherence to run cut structure and communicates issue to management. Salary & Benefits: The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, educational assistance, and a 401K plan. #LI-DF1

Our mission is to create a world-class customer service experience with every customer. We train to be our best every day. Our company practices and instills excellence in everything that we do. If you're up to this challenge, we want to meet you. Our dynamic Operations Team is currently in search of an Operations Manager. This position will report directly to the Site Director. The successful candidate will: * Love to tackle challenges and develop innovative solutions to address those challenges * Be self-driven to achieve excellence in everything they do * Be motivated, reliable, and persistent * Have strong ethics and integrity * Be enthusiastic, have a positive mindset, and know how to have fun * Continually be growing by setting and obtaining personal goals and challenges * Have a passion for world-class customer service * Have raving fans in past employers * Able to work successfully with a diverse group of people and be a team-player Education & Experience * 3-5 years of contact center experience (BPO experience preferred) with a minimum of two years in a leadership/management role * Experience developing others through active coaching, providing actionable feedback, and demonstrating hands-on leadership Experience with social media management and providing customer service online via chat is a plus. * Experience working in a fast-paced environment with changing priorities and goals * Bilingual (English/Spanish) is a plus. * A strong track record of exceeding client performance goals and delivering world-class customer service results while also driving strong financial results * Experience developing innovative solutions to drive world-class customer service Knowledge, Skills, and Abilities * Strong understanding of the contact center environment and the key levers to enhance performance and achieve client and financial targets * Clear, concise and effective communication skills (both oral and written) * A solution-oriented and positive mindset that openly embraces change and stretch goals. * Strong organizational skills with an ability to prioritize objectives with little-to-no assistance, find issues and create and execute on solutions that address those issues. * An ability to create clear accountability and hold yourself and your team to those accountabilities. * Ability to multitask and thrive in a fast-paced, high-pressure environment. * An ability to inspire and motivate your team and create a highly engaged, committed, and empowered workforce * Assertive with a strong sense of urgency. * Strong analytical skills; an ability to analyze data directly and glean hidden insights. * Strong interpersonal skills with an ability to develop rapport and relationships with all levels of the organization internally and with clients. * Demonstrated ability to lead, inspire, grow and develop a high-performing team and a strong team culture. * Demonstrated forward thinking in areas of customer service and leadership. Responsibilities * Lead a team of 3-7 supervisors; build and develops a strong team of supervisors that are committed to excellence and delivering world-class customer service. * Oversee the day-to-day operation of your assigned programs and ensure that program goals, such as service level, quality, and staffing, are met * Drive a culture of accountability, continuous improvement, and personal excellence * Communicate key messages effectively to ensure that direct reports are well informed about issues that may impact them, their teams, or the clients' customers * Praise and share feedback with direct reports regarding their performance; suggest improvements, changes, or updates when applicable * Work constructively and collaboratively with other functional areas throughout the organization, such as quality assurance, training, and recruiting, to share ideas and leverage best practices * Develop and audit quality assurance strategies to ensure the delivery of world-class service * Be an ambassador for Inktel's culture - role model our values in everything you do * Be a subject matter expert on your clients' businesses. Earn their respect by demonstrating your knowledge and commitment to their program in all interactions. * Implement strategies to ensure attrition remains at an acceptable level. * Be a visible presence on the floor and create strong relationships with the supervisors and their teams * Establish a robust meeting cadence that includes both developmental and operational meetings * Establishes policies, procedures, and best practices to ensure client metrics and financial goals are consistently met. * Proactively identify revenue-generating and/or cost-cutting opportunities as well as opportunities to help Inktel consistently provide world-class customer service to its clients. * Interface with the client to develop and execute strategies and plans to meet the client's business objectives. * Work with workforce management to ensure optimal staffing and to prepare for any seasonal peaks Salary & Benefits: The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, and a 401K plan. Inktel is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Driven by our Passion for People, our Operations Supervisors are experts in coaching, training and bringing the best out of our agents. Developing talent is their bread and butter-and our Ops. Supervisors consistently perform at a high level. They report directly into the Site Director of their respective sites. They are primarily responsible for coaching their team of agents, developing talent, monitoring wait times, reporting on key metrics and managing escalations. Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues or our non-profit partners-we can't resist the fun of working with people. Each connection, each relationship matters. To STRIVE to be a part of something greater is in our DNA-and we don't use the word “strive” lightly. It embodies what we value. Qualifications: Proven track record of ALL of the following: [S]ervice [T]enacity [R]esponsibility [I]ntegrity [V]ersatility [E]ntrepreneurship Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness Empathetic and active listening Excellent communication skills: concision and clarity Passion for coaching, providing feedback and developing talent Positive outlook and enthusiastic attitude Conscientious team player Driven by delivering results Professional demeanor, put together Dependable and consistent 2-5 years of contact center or customer service experience with a minimum of two years in a leadership/management role Thrives in a fast-paced environment with changing priorities and goals Responsibilities: Model Inktel's Passion for People in every interaction. Lead a team of 15-20 direct reports; coach, develop, and motivate them to ensure that they are providing world-class customer service on all customer interactions, delivering on their commitments, and maximizing their potential. Implement strategies to keep attrition low. Oversee the day-to-day operation of your assigned program and ensure that program goals, such as service level, quality, and staffing, are met. Drive a culture of accountability, continuous improvement, and personal excellence. Communicate key messages effectively to ensure that direct reports are well informed about issues that may impact them or their customers. Prioritize objectives with little-to-no assistance, find issues and create and execute on solutions that address those issues. Work constructively with other departments, such as client services, quality assurance, training, and recruiting, to share ideas and leverage best practices. Develop and audit quality assurance strategies to ensure the delivery of world-class service. Salary & Benefits: The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, and a 401K plan. Inktel is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Driven by our Passion for People, our Operations Supervisors are experts in coaching, training and bringing the best out of our agents. Developing talent is their bread and butter-and our Ops. Supervisors consistently perform at a high level. They report directly into the Site Director of their respective sites. They are primarily responsible for coaching their team of agents, developing talent, monitoring wait times, reporting on key metrics and managing escalations. Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues or our non-profit partners-we can't resist the fun of working with people. Each connection, each relationship matters. To STRIVE to be a part of something greater is in our DNA-and we don't use the word "strive" lightly. It embodies what we value. Qualifications: * Proven track record of ALL of the following: * [S]ervice * [T]enacity * [R]esponsibility * [I]ntegrity * [V]ersatility * [E]ntrepreneurship * Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness * Empathetic and active listening * Excellent communication skills: concision and clarity * Passion for coaching, providing feedback and developing talent * Positive outlook and enthusiastic attitude * Conscientious team player * Driven by delivering results * Professional demeanor, put together * Dependable and consistent * 2-5 years of contact center or customer service experience with a minimum of two years in a leadership/management role * Thrives in a fast-paced environment with changing priorities and goals Responsibilities: * Model Inktel's Passion for People in every interaction. * Lead a team of 15-20 direct reports; coach, develop, and motivate them to ensure that they are providing world-class customer service on all customer interactions, delivering on their commitments, and maximizing their potential. * Implement strategies to keep attrition low. * Oversee the day-to-day operation of your assigned program and ensure that program goals, such as service level, quality, and staffing, are met. * Drive a culture of accountability, continuous improvement, and personal excellence. * Communicate key messages effectively to ensure that direct reports are well informed about issues that may impact them or their customers. * Prioritize objectives with little-to-no assistance, find issues and create and execute on solutions that address those issues. * Work constructively with other departments, such as client services, quality assurance, training, and recruiting, to share ideas and leverage best practices. * Develop and audit quality assurance strategies to ensure the delivery of world-class service. Salary & Benefits: The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, and a 401K plan. Inktel is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.