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| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Washington, DC | $55,007 | $26.45 |
| 2 | Seattle, WA | $52,089 | $25.04 |
| 3 | Los Angeles, CA | $48,978 | $23.55 |
| 4 | New York, NY | $44,984 | $21.63 |
| 5 | Boston, MA | $42,532 | $20.45 |
| 6 | Denver, CO | $38,429 | $18.48 |
| 7 | Las Vegas, NV | $37,764 | $18.16 |
| 8 | Philadelphia, PA | $37,495 | $18.03 |
| 9 | Columbus, OH | $36,197 | $17.40 |
| 10 | Houston, TX | $35,486 | $17.06 |
| Rank | Job title | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Vice President Customer Services | $171,330 | $82 | - |
| 2 | Customer Service Director | $155,955 | $75 | - |
| 3 | Customer Operations Director | $149,119 | $72 | - |
| 4 | Head Customer Service Representative | $129,440 | $62 | - |
| 5 | Technology Sales And Service Manager | $109,689 | $53 | - |
| 6 | Customer Operations Manager | $107,500 | $52 | - |
| 7 | Director, Customer Relations | $97,751 | $47 | - |
| 8 | Acting Manager | $75,861 | $36 | - |
| 9 | Manager Of Customer Service Department | $68,311 | $33 | - |
| 10 | Customer Support Manager | $64,645 | $31 | - |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Omnicom Group | $82,106 | $39 | - |
| 2 | Concentrix | $45,747 | $22 | - |
| 3 | The Pisa Group | $39,205 | $19 | - |
| 4 | Arise Virtual Solutions | $39,145 | $19 | - |
| 5 | Access Worldwide Communications, Inc. | $39,117 | $19 | - |
| 6 | Skybridge Americas | $39,035 | $19 | - |
| 7 | Global Response | $39,011 | $19 | - |
| 8 | The Results Companies | $39,004 | $19 | - |
| 9 | Etech Global Services | $38,979 | $19 | - |
| 10 | Advanced Call Center Technologies | $38,921 | $19 | - |
| 11 | Connect America | $38,898 | $19 | - |
| 12 | Afni | $38,870 | $19 | - |
| 13 | Call Center Services International | $38,671 | $19 | - |
| 14 | American Customer Care | $38,615 | $19 | 1 |
| 15 | Calling Solutions | $38,609 | $19 | - |
| 16 | Working Solutions | $38,601 | $19 | - |
| 17 | GCS | $38,427 | $18 | - |
| 18 | Synergy Solutions | $38,390 | $18 | - |
| 19 | Amr - A Marketing Resource | $37,797 | $18 | - |
| 20 | Focus Services | $28,556 | $14 | - |