Inovalon jobs in Minneapolis, MN

Location: This position is a hybrid role based out of our Minneapolis, MN office. The current expectation is that we are in office two days each week (Tuesday-Wed), with extra additional days as required during the month. Overview: The Principal Market Researcher will lead the strategic development and execution of comprehensive market research initiatives, utilizing advanced survey research, market analysis, and identification of healthcare sector trends. This role is pivotal in shaping longer-term business strategies, guiding product innovation, and maintaining a competitive edge in a rapidly evolving industry. Directly supports executive decision-making by delivering deep insights and forward-looking market analyses. Duties and Responsibilities: Work with leadership to design, manage and/or execute advanced market research and/or competitive intelligence projects to better understand and improve the company's strategic position. Leads the strategic analysis of healthcare provider markets and industry trends impacting the portfolio to anticipate changes in the healthcare provider and HIT sectors, providing actionable insights that inform product development and market strategies. Resourcefully collect and analyze primary and secondary research data that inform market opportunity, provider market trends, and competitive landscape assessments. Distill and synthesize conclusions and communicate them clearly and compellingly. Maintain and utilize advanced market research/survey platforms. Recruit and/or interview customers and prospects to learn about their experience and attitudes about healthcare technology. Stays current on market research tools - existing and emerging - to bring forward new ideas for keeping a strong pulse on the market. Explore ways that generative AI may increase the overall impact of the market research team. Maintain compliance with Inovalon's policies, procedures, and mission statement. Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon's Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position. Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Company. Job Requirements: Minimum of 15 years of previous work experience in healthcare market research/strategy roles; combination of corporate and vendor/consulting side experience a plus. Extensive experience with quantitative market research methodology. Ability to create thought leadership content and deliver research findings. Experience in healthcare technology market sizing/analysis and in healthcare revenue cycle a plus. Expertise in online survey programming. Strong proficiency in PowerPoint and Excel. Proficient in analytics software platforms such as SPSS, Q, Qualtrics). Experience working cross-functionally with staff, management, and senior executives. A team player and research innovator with a positive can-do attitude who brings analytical and creative thinking to the job. Education: Master's degree in market research, healthcare finance, business or related discipline preferred Physical Demands and Work Environment: Sedentary work (i.e., sitting for long periods of time). Subject to inside environmental conditions. Travel for this position will include less than 5% if necessary.

CSG are currently partnered with a prominent full scale glazing contractor and actively seeking an experienced Project Manager to join their dynamic team. As a pivotal team member, you will play a vital role in overseeing and coordinating projects to ensure their successful completion within defined timeframes and cost parameters. You will have the opportunity to contribute to a diverse range of projects, primarily focused on Curtain Walls, Window wall, Storefronts, Metal Panels and more. You will enjoy the autonomy to handle daily tasks, actively participating in all project phases from design to completion. Responsibilities: Responsible for administering Curtainwall project of High Rise Buildings. from pre-construction budgeting/schedule stage through procurement, shop drawing/coordination development, construction, turnover and contract closeout Coordinate the shop drawing and submittal process by collaborating with Architects, Engineers, Drafters, and Factory to establish a solid project foundation, including attendance at various design meetings. Obtain current structural drawings from the General Contractor and interface drawings from other trades for site use. Establish Schedules of Values for projects, assisting with monthly requisitions, change orders, and other project accounting duties. Develop project schedules based on client requirements, factual durations, and lead times. Coordinate material release for fabrication in alignment with the project schedule. Provide project design managers with details and sketches for non-compliant conditions, including structural drawings and those from other trades interfacing with the curtain wall. Obtain construction permits, follow job safety & insurance program, ensure project is in accordance with the code and requirement. Oversees and ensures all facets of the project are constructed in accordance with design, budget and schedule through subordinate managers and supervisors Qualifications: Bachelor's degree in Architecture, Civil Engineering, Construction Management, or related fields. Master's degree is a plus. General knowledge of the construction industry and its standard practices (preferred). Knowledge of the curtainwall industry (a plus).

GENERAL DESCRIPTION This position reports to the Director of QA Engineering. As a QA Engineer, you will be responsible for testing proprietary software solution, design, build and support of Test Automation software. You will be integrated with a project Team to deliver strategic and tactical enhancements to Parametric's proprietary software suite. You'll also collaborate with other technology teams in the organization as necessary, including Infrastructure, DevOps, InfoSec and Release Management. JOB REQUIREMENTS -Bachelor's degree or equivalent field and/or comparable work experience -5+ years of software testing and test development experience -Strong communication skills -Well-versed in all testing methodologies (black box, white box, system, functional, exploratory and automated testing) -Ability to quickly understand complex business problems -Experience in one or more Test Automation Frameworks -Appium, Selenium -Proven experience building high quality and comprehensive test plans and test cases custom software -Proven experience testing web applications, web apis and data driven applications -Proven experience designing and implementing automated test suites -Proven experience with CI/CI pipelines -Experience in an Agile delivery environment -Experience with cloud platform services -Strong SQL coding and debugging skills -Experience with service oriented architectures a plus

Shift: 8: 00 AM to 5: 00 PM (Mon to Fri) Duration: 03+ Months (Temp to Engage) Pay Rate: $22.00/Hour Dress Code: Business casual Interview Type: Virtual This is a hands-on position;candidate will be assisting with office services related tasks such as printing/copying/scanning. Sending out overnight packages and regular mail. May need to assist with conference room setups (food/beverage);coordinate incoming requests with onsite staff. Personnel that have experience in the industry, previously worked at a law firm and customer service oriented. There is no extensive lifting, standing, or walking. No special equipment besides the Client. No free parking available at the location and parking is not reimbursed. The staff takes the trolley near the office. Requires high school diploma or GED and 2+ years of experience in a related field. Requires experience in delivering classroom and/or informal training sessions. Requires experience in operation of the most advanced machines, performing complex jobs. Requires experience in setting goals by defining and prioritizing specific, realistic objectives. Good organizational skills. Ability to effectively set goals, lead and train employees. Good technical skills and ability to use complex machinery. Ability to remain updated on current technology and trends in the marketplace by reading relevant journals, magazines and newspapers.

1st Shift M-F 12 months contract with opportunity of extension. Pay Range: $21.25 to $22 per hour on W2 (All inclusive) This role is responsible for meeting daily customer demand and production schedules. The Manufacturing Technician I ensures safety and quality standards are maintained at all times. The Manufacturing Technician I will assemble products by using a variety of specialized equipment, fixtures, work instructions and test equipment to perform a series of operations to correctly produce/assemble/test medical devices. Work with Manufacturing Lead and/or Specialist to ensure customer demand and the production schedules are met. Participate in basic problem-solving activities to ensure stable operation of the work cell. Report problems or concerns with quality, processes, equipment, materials and labor to Manufacturing Lead or Production Supervisor. Observe, maintain, coordinate and complete standard work. Participate in DBS concepts and continuous improvement activities within designated work area. Sustain 5S activities by maintaining a clean and organized work area to facilitate manufacturing functions. Participate as an active member of the production team and assist in product processing. Follow documented policies and procedures as designated by the company's Quality System. Complete required documentation relating to regulatory requirements. Qualifications: Minimum Education & Experience: - High school diploma or some work experience. - Ability to read and follow documents such as safety rules, operating procedures, and work instructions. - Ability to communicate effectively through oral and written communications. - Ability to work with others collaboratively. Preferred: - GMP knowledge - Medical device manufacturing experience. - Microscope experience - Ability to analyze and solve problems. Physical Requirements: - Must be able to work in areas that may contain adhesives, solvents, and chemical processes. - Ability to frequently sit, stand, walk, reach with hands at arm's length, climb or balance, stoop, kneel, crouch, bend and twist. - Ability to regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 50 pounds. - Ability to observe and inspect small parts over extended periods of time - Specific vision requirements include close vision and color vision. - Must be willing and able to conform to controlled environments with regard to apparel and personal hygiene

Overview: A Technical Account Manager (TAM) is a customer-facing role responsible for managing and nurturing relationships with key clients. This position acts as the technical point of contact for clients, ensuring the smooth integration, deployment, and use of technology solutions. A Technical Account Manager enables customers to recognize value by providing technical guidance, troubleshooting, and ensuring customer success with a focus on improving the overall user experience and achieving long-term satisfaction. Duties and Responsibilities: Client Relationship Management: Act as the primary technical point of contact for assigned clients, developing and maintaining long-term support relationships. Understands customer needs, suite of solutions, complex setup and business model. Serve as the voice of the customer internally, advocating for their needs and ensuring high levels of satisfaction. Advocating on the customers behalf for enhancements or improvements. Building relationships with the customer's technical teams through active engagement. Technical Guidance and Consultation: Provide ongoing support and proactive solutions to technical issues, ensuring minimal disruption to the client's operations. Advise clients on best practices and product usage. Provide hands-on troubleshooting, root-cause analysis, and technical recommendations for improvement. Educate customers about new features, functionalities, and updates to the product or service. Internal Coordination: Swarming with a team of experts to analyze complex problems and business needs. Work with internal teams (engineering, sales, product, etc.) to ensure client needs are met on time and effectively. Manage expectations and set clear timelines for deliverables. Oversight of all customer cases ensuring forward momentum and resolution of issues. Escalation Management: Act as the escalation point for technical issues that are unresolved by standard support teams. Collaborate with internal engineering teams to resolve complex technical issues in a timely manner. Ensure that customer issues are resolved, preventing further impact to business operations. Reporting and Documentation: Enterprise view of case volumes and trends, identifying opportunities for improvements. Maintain thorough documentation of customer interactions, technical support cases, and resolutions. Generate reports for both internal teams and customers on performance, system health, and key metrics. Maintain compliance with Inovalon's policies, procedures and mission statement. Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon's Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position. Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Employer. Job Requirements: Experience: Typically requires 3+ years in technical support, customer success, or account management role in a related industry. Technical Expertise: In-depth knowledge of the company's products, services, and technologies. Customer-Oriented Mindset: Excellent interpersonal skills, with the ability to build strong relationships with customers. Ability to understand client business goals and challenges. Problem-Solving: Strong troubleshooting and analytical skills, with the ability to resolve complex issues and provide creative solutions. Communication Skills: Exceptional verbal and written communication abilities. Ability to explain complex technical concepts in simple terms. Project Management: Strong organizational skills, with experience managing multiple tasks and projects simultaneously. Collaboration: Ability to work effectively with cross-functional teams, including engineering, sales, and product teams. Ability to thrive in a fast-paced, customer-focused environment. Proactive attitude with a strong sense of ownership and accountability. Strong understanding of SaaS or enterprise-level technologies. Experience working with C-level executives and technical teams. Education: Bachelor's degree in computer science or information technology, or relevant work experience. Physical Demands and Work Environment: Sedentary work (i.e. sitting for long periods of time). Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions. Subject to inside environmental conditions. Travel for this position will include less than 5% locally usually for training p

The Laboratory Technician III will complete routine analytical and laboratory testing in support of the food safety quality and operational teams. Testing performed for routine analysis of in-process and final product testing, checking and monitoring instrumentation performance. In this role, you will conduct testing as well as document results of tests into databases and communication test results verbally and in writing. Use safe laboratory practices to protect self and others, checking proper functioning of stations, routinely attending safety meetings, and performing preventive maintenance and calibration of complex standard equipment and instruments. Support trials and experiments under the direction of more senior team members. Resolve problems by examining and evaluating data;select corrective steps. Assist with the evaluation and interpretation of highly complex data, identifying problems with atypical test results consulting with senior-level personnel. Keep laboratory supplies ready by inventorying stock, placing orders, and verifying receipt. Handle complex clerical, administrative, technical or customer support issues under minimal supervision, while escalating only the most complex issues to appropriate staff. Minimum Qualifications: High school diploma, secondary education level or equivalent Four years of related work experience. Proven working knowledge of laboratory instrumentation and management ISO 17025 accreditations or standards Preferred Qualifications Three or more years of experience within a laboratory or food manufacturing environment.

This person will be greeting visitors, assigning guest badges, working with LL to make sure employees are in the building security systems and also removed when they have left the company. Will work with the various departments in the building to help in day to day operations as needed per this job description. Associate will also be handling all mail and shipping coming and going from this facility, maintaining mailroom supply inventories while logging supply usage monthly to help with creating the annual budget submission for the facilities department. Welcomes visitors by greeting them in person or on the phone Maintains security by following procedures, monitoring logbook and issuing visitor badges. Works with the building and ICU Card access systems to be sure all active employees are in both and that employees who have left the company have been deactivated. Responsible for receiving, opening, and dispersing, all incoming mail to appropriate employees while distributing all outgoing mail to appropriate clients. Sort, deliver and pick-up mail and packages ensuring time frames and deadlines are accurately met. Manage shred bins and stock all paper for printers. Receive and log all incoming items including certified, registered, federal express and DHL. Operate common mailing equipment as required. This position is required to assure compliance of Company operations to all applicable laws, regulations and standards, good business practices and company documented procedures (including knowledge of all standards, government occupational health and environmental regulations and statutes related to the site). Other duties as assigned. Quals-- High school diploma Basic PC and keyboarding skills. Ability to carry out detailed written and verbal instructions. Must follow all safety and productivity guidelines. Capacity to work in a fast-paced, team environment Communication: Mailroom clerks need to speak with people in order to make sure mail and packages go where they are supposed to. Listening, talking and understanding are very important to the job. Excellent verbal and written (technical) communication skills. Ability to establish and maintain effective working relationships with co-workers, inside and outside of the unit. Ability to plan, schedule and coordinate individual project activities within a larger project. Knowledge of Microsoft Office Word Processing software, Excel spreadsheet software;internet software. Recurring physical demands include sitting, standing, bending, twisting, reaching, lifting 50 pounds, walking, and crouching. Strong influencing and diplomacy skills with co-workers and third parties.

Join our dynamic CQS Quality Data Analytics team in Mounds View, MN, where you will have the opportunity to leverage advanced analytics to solve complex business problems, drive innovation, and deliver actionable insights. As a key member of our team, you will own advanced quality analytics initiatives from conception through deployment, supporting critical business decisions across business units, regions, and enterprise functions. A Day in the Life In this role, you will: Oversee the design, development, and deployment of advanced analytics tools, reports, and dashboards. Partner with stakeholders across business and IT to ensure alignment with organizational objectives. Manage data and analytics assets, ensuring reliability, scalability, and continuous improvement. Drive initiatives focused on efficiency, automation, and process optimization. Support documentation, testing, requirements gathering, and validation for non-product software solutions. Technical Skills Required 5 years of proficiency in Power BI, including Power Query M and DAX;ability to create complex queries and dashboards. 5 years of SQL, Snowflake, Databricks, SSIS experience;advanced query writing, ETL process familiarity, and data preparation for reporting. 3 years of Power Automate experience. Expert-level MS Excel and Power Pivot. Soft Skills Required Strong verbal and written communication skills. Detail-oriented, highly organized, and able to multi-task. Excellent problem-solving abilities. Ability to work independently. Nice to Have 2 years Non-product software assurance/validation (documentation, testing, requirements gathering, scrum, agile, waterfall). 1 year in SQL Server administration. 1 year PowerApps development experience. Exposure to Python and R for analytics/statistics. Exposure to Lean Sigma methodologies. Prior experience in a medical device or other regulated industry. Required Knowledge and Experience Requires practical knowledge and demonstrated competence within job area typically obtained through advanced education combined with experience. Requires a Baccalaureate degree (or for degrees earned outside of the United States, a degree which satisfies the requirements of 8 C.F.R. §214.2(h)(4)(iii)(A)) and a minimum of 5 years of relevant experience, or an advanced degree with 3 years of experience. If you're passionate about leveraging data to drive business excellence and transformation, we encourage you to apply!

Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their missions, healthcare improves. Therefore, we focus on empowering them with data-driven solutions. And the momentum is building. Together, as ONE Inovalon, we are a united force delivering solutions that address healthcare's greatest needs. Through our mission-based culture of inclusion and innovation, our organization brings value not just to our customers, but to the millions of patients and members they serve. Location: This position is a hybrid role based out of our Minneapolis, MN office. The current expectation is that we are in office two days each week (Tuesday-Wed), with extra additional days as required during the month. Business Unit: Provider Overview: The Product Operations Manager combines operational responsibility and program management discipline to support product delivery, business operations, and strategic roadmap execution. This role partners closely with Product Leadership, Customer Operations, Technology and Engineering, Finance, and Marketing, to drive cross-functional alignment, ensure successful product launches, and monitor performance against corporate, customer, product, and team objectives. Duties and Responsibilities: * Establish and maintain positive relationships with key stakeholders, leadership, and external vendors. * Oversee cross-functional product initiatives in partnership with Product. Management and Leadership, ensuring timely and budget-conscious delivery. * Drive key work products such as Go-To-Market (GTM) through process optimization, governance discipline, and data-driven execution. * Contribute to executive-level reporting to support strategic decision-making using business intelligence and product analytics tools. * Champion department and customer-facing improvements including productivity tracking, dashboard management, and operational reporting. * Serve as subject matter expert for Senior Management across assigned Product and Operational areas. * Lead or support key operational initiatives focused on product performance measurement, process optimization, and technology enhancement planning. * Maintain compliance with Inovalon's policies, procedures and mission statement; * Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon's Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and * Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving the operational and financial success of the Company. Job Requirements: * Minimum 3 years of experience in Product Operations, Product Management, or a combination of these disciplines. * Experience working within the Software Development Lifecycle (SDLC). * Strong analytical and problem-solving skills, with the ability to understand both business and technical dimensions and lead process improvement initiatives. * Proven ability to quickly grasp new concepts, plan work, and execute projects in a fast-paced environment. * Effective verbal and written communication skills, with the ability to interact across all organizational levels. * Detail-oriented, with an entrepreneurial mindset and a strong sense of accountability; manage multiple priorities independently under tight deadlines. * Advanced Microsoft 365 (M365) skills-including Excel, PowerPoint, SharePoint, MS Lists and Copilot-to support ongoing initiatives and AI adoption. * Experience with Business Intelligence tools such as Power BI or similar platforms. * Familiarity with Product Analytics tools like Gainsight PX, Pendo, or equivalents. * Solid understanding of Product Management principles and Agile methodologies; previous hands-on experience is a bonus. * Previous Healthcare industry experience is a plus. Education: * Bachelor's Degree or equivalent experience required Physical Demands and Work Environment: * Sedentary work (i.e. sitting for long periods of time); * Exerting up to 10 pounds of force occasionally and/or negligible amount of force; * Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions; * Subject to inside environmental conditions; and * Travel for this position will include less than 5% locally, usually for training purposes. Inovalon Offers a Competitive Salary and Benefits Package In addition to the base compensation, this position may be eligible for performance-based incentives. The actual base pay offered may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal equity. At Inovalon, it is not typical for an individual to be hired at or near the top end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate. Inovalon invests in associates to help them stay healthy, save for long-term financial goals, and manage the demands of work and personal commitments. That's why Inovalon offers a valuable benefits package with a wide range of choices to meet associate needs, which may include health insurance, life insurance, company-paid disability, 401k, 18+ days of paid time off, and more. Base Compensation Range $76,800-$100,000 USD This position is not eligible for immigration sponsorship (e.g. H-1B, TN, or E-3). Applicants must be authorized to work in the United States as a condition of employment. (This is only applicable for US-based positions) If you don't meet every qualification listed but are excited about our mission and the work described, we encourage you to apply. Inovalon is most interested in finding the best candidate for the job, and you may be just the right person for this or other roles. By embracing inclusion, we enhance our work environment and drive business success. Inovalon strives to provide equal opportunities to the communities where we operate and to our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth. Inovalon is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement. To review the legal requirements, including all labor law posters, please visit this link To review the California Consumer Privacy Statement: Disclosures for California Residents, please visit this link

Overview: The Technical Product Support Analyst II will respond to inbound customer requests (phone, email, chat) to provide technical assistance on Inovalon's supported products. The position will provide support for application software, operating systems and integrated 3rd party products to customers and vendors. Manages progress toward resolution and documents customer communication throughout the "life-cycle" of a reported issue. Duties and Responsibilities: Answer inbound customer requests via telephone, email or chat or any additional method of inbound communication; demonstrate proficiency with all internal tools. Outbound calls and meetings also included; Contact and interface for customers regarding support, troubleshooting and problem resolution; Resolve technical support issues for Inovalon supported products within identified timeframes with a focus on first call resolution; Identify beneficial product opportunities for existing customers and communicate to sales team via workflow process; Ability to deescalate customer's and resolve customer technical escalations; Create knowledge articles to assist department in resolving known customer issues; Document all activities with customers in CRM per defined process and procedures; Resolve open cases within specified guidelines; Elevate issues following escalation procedure timely and as appropriate; Other duties as assigned; Maintain compliance with Inovalon's policies, procedures and mission statement; Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon's Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of Employer. Job Requirements: Minimum of 2 years' experience in customer service; Experience with MS Office Products; Experience multi-tasking in a fast paced, detail-oriented environment; Experience working independently; Experience working with cross-functional teams; Experience with problem-solving; Knowledge working with Problem Management, Records Management ticketing system (Salesforce); Minimum 3 years' experience in a call center environment with high volume of transactions is preferred; Experience in Healthcare IT industry or medical billing experience is preferred; Experience in Software Technical Support is preferred; Healthcare EDI Knowledge (ANSI 835, 837, 270/271) is preferred; Experience with using and supporting Software as a Service (SaaS) is preferred; Experience using multiple Operating Systems such as Linux and Windows a plus; and Experience organizing and managing workload efficiently and prioritizing projects is preferred. Education: High School Graduate or General Education Degree (GED) is required; Associate degree is preferred. Physical Demands and Work Environment: Sedentary work (i.e. sitting for long periods of time); Exerting up to 10 pounds of force occasionally and/or negligible amount of force; Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions; Subject to inside environmental conditions; and Travel for this position will include less than 5% locally usually for training purposes.

The Patient Services Representative II (PSR II) represents the face of our company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. The PSR II draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR II has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner. The PSR II will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. Successful applicants may be assigned to a doctor's office, a patient service center or as business needs dictate. Under the direction of the area supervisor, perform daily activities accurately and on time. Maintain a safe and professional environment. Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures. Perform verification of patient demographic info / initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct. Maintains required records and documentation. Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general. Job Requirements: Ability to provide quality, error free work in a fast-paced environment. Ability to work independently with minimal on-site supervision. Excellent phlebotomy skills to include pediatric and geriatric. Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime. Committed to all Policies & Procedures including Company dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles. Must be able to make decisions based on established procedures and exercise good judgment. Must have reliable transportation, valid driver license, and clean driving record, if applicable. Travel and flexible hours required to work multiple locations and required to cover at Patient Service Center/In-Office Phlebotomy locations with minimal notice. Capable of handling multiple priorities in a high-volume setting. Must demonstrate Superior Customer Focus;ability to communicate openly and transparently with peers, supervisors and patients;ability to accelerate and embrace change;and knowledge of our business. Training locations may vary based on trainer availability. R equired Education: High school diploma or equivalent REQUIRED. Medical training: medical assistant or paramedic training preferred. Phlebotomy certification preferred. Required in California, Nevada, and Washington. Work Experience: THREE years phlebotomy experience required, inclusive of pediatric, geriatric and capillary collections. Minimum 2 years in a Patient Service Center environment preferred. Customer service in a retail or service environment preferred. Keyboard/data entry experience. Additional Job Details:

We are seeking a seasoned professional with advanced expertise in Human Factors Engineering to join our team in Minneapolis, MN. This role is pivotal in shaping the future of our Deep Brain Stimulation (DBS) External Neurostimulator products. If you are passionate about enhancing human-machine interfaces and have a knack for innovation, we want to hear from you! Must Have Qualifications Formative Assessment HFE Experience Summative Assessment Use Error Risk Analysis Nice to Have Qualifications Cognitive Task Analysis Deep Brain Stimulation (DBS) Experience Graduate Degree Key Responsibilities Design and execute formative and summative protocols to evaluate product usability and safety. Conduct Use Error & Task Analysis (UEA/TA or URRA) to identify potential risks and optimize user interfaces. Prepare submissions for regulatory bodies such as FDA or TUV. Additional Details This position is based onsite at Rice Creek East (RCE) in Fridley, MN, with a targeted start date of January 5, 2026. We are looking for candidates with a minimum of 3 years of experience with a Master's degree, or 5 years with a Bachelor's degree, ideally 5-7 years of relevant experience. Interviews are planned to start the week of December 1, 2025, but may occur sooner. Why Minneapolis, MN? Minneapolis offers a vibrant urban environment with a rich cultural scene, diverse dining options, and beautiful parks and lakes. As part of our team, you'll enjoy a dynamic work environment in a city known for its quality of life and innovation in the medical device industry.

Shift: Regular, Monday-Friday standard working hours Pay range: $69.00- $100.00/hr. (Based on experience level) Duration: 12 Months This is a Hybrid role- 2 days onsite, 3 days remote In this role, you'll define how we use artificial intelligence to uncover and interpret emerging trends that drive product and business decisions. This role blends vision and hands-on design, requiring a balance of creativity, systems thinking, and data literacy. You'll partner closely with Product, Engineering, Data Science, and Research to craft experiences that make AI explainable, trustworthy, and human-centered. Core Responsibilities Human + AI Interaction Design: Define and design intuitive interactions with AI systems, ensuring clarity, transparency, and control for users. Data Visualization: Develop information architectures and visual narratives that communicate AI insights effectively to business and product users. Cross-Functional Collaboration: Partner with engineers, data scientists, and product managers to translate complex technical outputs into meaningful user experiences. Discovery & Research: Drive discovery sessions and synthesis activities to identify user needs and pain points related to data interpretation and decision-making. Design Systems Integration: Extend design system to support new AI and data visualization components and patterns. Ethical Design Advocacy: Champion responsible and ethical AI design practices to ensure transparency and inclusivity. Qualifications 7+ years in UX or Product Design, with at least 2 years in a senior or lead-level role. Strong experience designing for data-rich, AI-powered, or analytics-driven products. Proven record leading design across complex, multi-stakeholder product ecosystems. Portfolio: Demonstrates end-to-end design process-from strategy and concept to execution-with strong examples of data visualization or AI interactions. AI & Data Fluency: Comfort working with technical teams and understanding the implications of data models, machine learning outputs, and predictive interfaces. Collaboration: History of driving alignment and delivering results within cross-functional, agile product teams. Skills Experience working in Figma Strategic design thinking and product visioning Advanced interaction and information design Data visualization and storytelling with complex data Rapid prototyping and hypothesis testing Ability to conduct user research Strong written, verbal, and visual communication Design system contribution and scalability Accessibility, inclusivity, and ethical design Employee Benefits: At LanceSoft, full time regular employees who work a minimum of 30 hours a week or more are entitled to the following benefits: Four options of medical Insurance Dental and Vision Insurance 401k Contributions Critical Illness Insurance Voluntary Permanent Life Insurance Accident Insurance Other Employee Perks About LanceSoft LanceSoft is rated as one of the largest staffing firms in the US by SIA. Our mission is to establish global cross-culture human connections that further the careers of our employees and strengthen the businesses of our clients. We are driven to use the power of our global network to connect businesses with the right people, and people with the right businesses without bias. We provide Global Workforce Solutions with a human touch.

The Senior Principal Product Manager (Technical) spearheads the development and execution of product strategies, roadmaps, and market analyses to ensure alignment with organizational goals and industry standards. This role collaborates with clients, leadership, and cross-functional teams, including business analysts, developers, QA, and data platform teams, to define and validate comprehensive product requirements. Acting as the voice of the customer, the manager drives improvements in data workflows, clinical best practices, change management, and user experience, with particular emphasis on payor process optimization. They provide technical leadership in data platforms and data clouds and oversee the product lifecycle, coordinating with engineering and stakeholders to ensure timely, high-quality delivery that meets strategic and regulatory requirements. Duties and Responsibilities: Gather and analyze market feedback to define and refine product requirements and solution approaches aligned with company and client strategies. Collaborate with Client Management, Product, and Architecture teams to shape functional delivery of the product vision. Own successful definition, delivery, and implementation of advised solutions, escalating risks or misalignments as needed. Support full product lifecycle including strategy, planning, construction, go-live, stabilization, and support. Provide sales support, pre-sales engineering, and client advisory involvement. Partner with Product Managers on strategic roadmaps and investment decisions. Review and approve key deliverables such as requirements and designs. Drive product innovation through creation of scope and approach documents; lead internal training and knowledge sharing. Lead win-loss analysis and collaborate with marketing on positioning, go-to-market plans, and competitive analysis. Develop and coordinate product training for sales and client services teams. Oversee product pricing, solution strategies, and budget validation. Coordinate cross-functional efforts to produce client-facing communications and collateral Maintain compliance with Inovalon's policies, procedures and mission statement. Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon's Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of Employer. Required Qualifications: Bachelor's degree in computer science, business or related field 7 years of experience in product management with strong technical understanding Experience building data platforms (30%) and data products (70%) Experience working with large amounts of PHI data (healthcare nice to have but ok w/other industries such as finance) Some exposure and familiarity with AI and ML (predictive analytics/intelligence) Ability to frame business proposition and monetize new offerings. At least 2 years of experience working in a cloud environment (AWS, Azure, GCP). At least 2 years of experience writing SQL queries Hands-on experience with Snowflake, Databricks or similar AI data cloud Experience with BI tools like PowerBI and tableau preferred Strong documentation and communication skills Preferred Qualifications: Master's degree is preferred in computer science, business or related field Strong understanding and familiarity with AI tools relevant to Product management. Strong understanding and experience with FHIR standards are strongly preferred. Physical Demands and Work Environment: Sedentary work (i.e. sitting for long periods of time); Exerting up to 10 pounds of force occasionally and/or negligible amount of force. Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions. Subject to inside environmental conditions. Travel for this position will include less than 25% locally usually for training purposes.

Overview: The Manager, Application Support provides day-to-day tactical and personnel management of the Customer Support team to include managing productivity, personnel, and technical product issues. This position leads the team to enhance the overall customer experience while achieving departmental and company directed goals. Duties and Responsibilities: Directly manages a team of support personnel including setting clear objectives, evaluating progress, and instilling a high-performance culture with focus on teamwork, service excellence, and ownership for resolving customer issues; implements procedures and metrics pertinent to the effective and efficient operation. Develops and refines standard operating procedures for ticket management, monitoring, alerting, and incident management processes; Serves as point of escalation for customers to resolve highly complex problems; collaborates with cross functional teams to resolve escalated customer complaints. Stays abreast of new product developments and tactical direction to the business regarding technical support challenges; provides documentation and specific product suggestions influencing product direction. Manages operational and communication impacts of planned changes, outages, and technology emergencies. Collaborate with key internal stakeholders to drive customer success and quality to provide long-term value for our customer base; Partner with Inovalon's cross functional teams to provide customer feedback, streamline processes and improve customer outcomes Engage directly with our customers to garner feedback and ensure quality of service; Build upon Inovalon's Support career framework to enhance the team's focus on personnel development; Maintains knowledge of technology and industry trends and processes and disseminates information to the Customer Support team. Maintains compliance with Inovalon's policies, procedures, and mission statement. Adheres to all confidentiality and HIPAA requirements as outlined within Inovalon's Operating Policies and Procedures with respect to any aspect of the data handled or services rendered in the undertaking of the position. Fulfills those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Company. Job Requirements: Minimum 5 years' experience in customer facing support roles Minimum 2-2 years leading customer-facing support teams with a commitment to providing superior customer experiences; Proven experience working in Support in a growing SaaS-based company; Dedicated cross-functional orientation and ability to build relationships with other leaders and teams; Creative problem-solving ability and forward-thinking mentality; Strong leadership and communication (verbal, written, and presentation) skills; Previous experience managing remote teams and ability to develop both in-office and virtual teams; Proven ability to execute strategic projects that enhance and support customer support excellence; Demonstrated working knowledge of budgets; and Experience driving innovation and continuous improvement programs. Education: Bachelor's degree in business management or relevant field of study. Physical Demands and Work Environment: Sedentary work (i.e. sitting for long periods of time); Exerting up to 10 pounds of force occasionally and/or negligible amount of force; Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions; Subject to inside environmental conditions; Travel for this position will require business travel to other locations up to 25%.

/Job Description: The candidate hired for this position will join the DPE org, contributing to the mobile app (built with React Native) and the web site (built with React). The DPE teams are dedicated to crafting exceptional product discovery & personalized experiences and optimizing customer shopping journeys through innovative features that meet the demands of a top 5 e-commerce company. This role is hybrid, which means you will work some days on site and some days virtually from home or other non-Best Buy location. The specific work arrangements vary by role and team. The recruiter or hiring manager will provide more details during the hiring process. Skills Overview: What are the top five skills and number of years of experience required to perform this job? Basic qualifications: •5+ years of JavaScript/TypeScript experience. •3+ years of development experience in building web apps and components using React JS and Node.Js. •2+ years of development experience in building mobile apps and components using React Native. •3+ years of development experience using any of the following: o NextJS, GraphQL, GitHub Actions, Git, NPM/Yarn, Webpack, Typescript, Playwright, Detox, Appium, Jest, Cypress, React Query, Apollo Client, TanStack, React Hooks, Fetch API, Lighthouse, Sentry, Fastify, Koa, Chrome dev tools •Experience designing and leading the development of large features within a team. •Experience with agile processes such as TDD, Paired Programming, CI/CD and leading by example with a quality mindset. What are some preferred/nice to have skills the manager is looking for? Preferred qualifications: •Ability to build and optimize web applications and platforms in a cloud environment with a solid understanding of system design. •Experience documenting system design, code architecture, and application flows. •Ability to collaborate strategically with product managers. •Experience designing and building GraphQL queries, resolvers, and integration with front end components •Excellent communication skills. •Ability to triage and manage complex, production issues. Interview Process Overview: There may be a 30-minute phone pre-screen interview conducted initially;this will depend on the volume and quality of the applications. After or in lieu of that, a 90-minute interview will be conducted. The interview will include a verbal session for approximately 50 minutes and then a coding test for the remaining 40 minutes. The candidate will use their own computer for the coding test and will be expected to share their screen throughout the session.

Shift: Standard Business hours Duration: 07 Months Pay range: $61.00- $80.00/hr. 100% Onsite Job Must have strong in Kotlin and React is a must. Must have HANDS ON experience in these. Priority order: Kotlin (with hands on experience), React, MongoDB, Kafka. Looking for a strong Senior Engineer with at least 6+ years of solid experience. This is software development with engineers following complete software development life cycle which includes code, testing, debugging, documentation, deployment. Primary language to code is Kotlin and React and Mongo DB. Job Description Develop and test code to deliver functionality that meets the overall business strategy and objectives Build the work needed to implement features from the product backlog Size user stories Unit test code, create automated test scripts, and execute all other testing-related tasks Test deliverables against a user story's acceptance tests Execute necessary project documentation Work closely with other team to ensure that features meet business needs•Follow industry-standard agile software design methodology for development and documentation Work with infrastructure, security, and other partners 5-15 years in an engineering role and in agile development Experience with test-driven development and software test automation Deep experience working in an agile environment (e.G. User stories, iterative development, etc.) Employee Benefits: At LanceSoft, full time regular employees who work a minimum of 30 hours a week or more are entitled to the following benefits: Four options of medical Insurance Dental and Vision Insurance 401k Contributions Critical Illness Insurance Voluntary Permanent Life Insurance Accident Insurance Other Employee Perks About LanceSoft LanceSoft is rated as one of the largest staffing firms in the US by SIA. Our mission is to establish global cross-culture human connections that further the careers of our employees and strengthen the businesses of our clients. We are driven to use the power of our global network to connect businesses with the right people, and people with the right businesses without bias. We provide Global Workforce Solutions with a human touch.

Pay Rate: $27 - $28 Remote Overnight Shift: 9: 30pm - 6am CST. Monday-Friday Once training is complete. Training for the first 3-6 months will be 8am to 4: 30pm CST. Monday-Friday Interviews via teams. Camera required. Candidates should be in business casual attire for interviews. JOB DESCRIPTION The Technical Helpdesk Contractor role supports Bank clients with their commercial credit card programs by providing technical assistance through phone, email, and chat to ensure a positive client experience with our online commercial card management platforms. The Technical Helpdesk Contractor regularly address client issues by listening to clients, troubleshooting potential root causes of issues and determining the appropriate course of action with the goal of final issue resolution and maximum client satisfaction. This is a key client support role that works closely with our account management teams and is a team orientated position. This team operates a 24-hour, 7 day a week support center model. This contractor position is designated as a remote overnight position. This role is responsible for supporting Federal Government and commercial accounts and requires passing a post-employment screening administered by the General Services Administration (GSA) which includes criminal and background checks. Basic Qualifications - High school diploma or equivalent - Two to three years of experience within Customer Service Preferred Skills/Experience - Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service - Good verbal and written communications skills - Proficient computer skills using a variety of software packages including Microsoft Office applications - Effective telephone and interpersonal skills - Good problem-solving and negotiation skills - Ability to handle difficult customer calls - Ability to identify and resolve/escalate problems - Experience in helpdesk ticketing systems (ex: ServiceNow)