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Inside account executive skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Jonathan Byers,

Kaustav Misra Ph.D.

Below we've compiled a list of the most critical inside account executive skills. We ranked the top skills for inside account executives based on the percentage of resumes they appeared on. For example, 13.1% of inside account executive resumes contained customer service as a skill. Continue reading to find out what skills an inside account executive needs to be successful in the workplace.

15 inside account executive skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how inside account executives use customer service:

Managed customer expectations regarding service features, delivery and implementation and provided appropriate delivery intervention to promote customer service satisfaction.
Provide exceptional customer service and support to existing small business customer base while acquiring additional revenue opportunities.

2. Inbound Calls

Here's how inside account executives use inbound calls:

Receive inbound calls via phone, fax, and email.
Answered all inbound calls to sell products.

3. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how inside account executives use crm:

Experience and daily activities through Microsoft Dynamics CRM, AX, Office, and various reporting applications.
Maintained all inside sales activities with CRM tools to track success and report metrics to management.

4. Sales Process

Here's how inside account executives use sales process:

Manage relationships with partners and distributors in streamlining the sales process to execute any and all requests for the customer.
Reported to the Branch Manager, where managed a sales process from sourcing leads to closing sales.

5. Customer Satisfaction

Here's how inside account executives use customer satisfaction:

Leverage resources to provide added value to federal customers in order to maintain excellent customer satisfaction.
Focused on enhancing customer satisfaction by responding to all customer inquiries thoroughly and professionally.

6. Salesforce

Salesforce is an American cloud-based software company based in San Francisco, California. This company provides customer relationship management services that enable the customers to be closer to the company. It gives the company detailed information about each customer, including marketing, sales, commerce, and services. Salesforce also helps market a product to attract more buyers, and helps win more customers by targeting the right audience.

Here's how inside account executives use salesforce:

Trained all new AE'S, using SalesForce, Hoovers and Corporate Yellow Pages.
Utilized SalesForce automation to effectively generate accurate sales forecasting, develop territory planning strategy, and produce detailed client reporting.

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7. MSC

Here's how inside account executives use msc:

Guided less experienced branch associates to resolve customer issues, increase product knowledge, and promote MSC and Lion Valley Culture.

8. Revenue Generation

Here's how inside account executives use revenue generation:

Designed targeted marketing campaigns for revenue generation utilizing feedback from account managers.
Home base support to Field Sales Account Executives for revenue generation as well as marketing events in their region.

9. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how inside account executives use outbound calls:

Make an average of 50 outbound calls daily to clients and develop digital sale strategies for accounts.
Schedule appointments for two field reps through outbound calls to non-buyers for new business.

10. Service Issues

Here's how inside account executives use service issues:

Resolved customer product and service issues by providing sales-related solutions utilizing common and alternative sources of information.
Resolved customer product and service issues.

11. Product Training

Product training ensures that all employees fully understand their roles and improve their skills to communicate with customers about the organization's products or services.

Here's how inside account executives use product training:

Worked closely with vendors to produce quotes, expedite orders, locate sources for product, and arrange product training.
Completed extensive sales and product training.

12. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how inside account executives use business development:

Generated over 100 daily new business development calls while assisted sales manager in implementing company cross marketing strategies and campaigns.
Managed national new business development efforts selling a full range of marketing solutions encompassing list services, analytics and E-registration services.

13. Customer Issues

Here's how inside account executives use customer issues:

Insure superior customer experience by managing a variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Resolve general customer issues including but not limited to execution of emergency supply orders and answering product related inquiries.

14. Excellent Time Management

Here's how inside account executives use excellent time management:

Exercised excellent time management, communication, decision making, human relations, presentation and organizational skills.
Work independently with minimum supervision and posses excellent time management.

15. WebEx

Here's how inside account executives use webex:

Qualified new business opportunities and set WebEx meetings for review and demonstration of products and services.
Executed daily customer meetings via phone, WebEx and coordinated onsite meetings with outside counterpart.

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What skills help Inside Account Executives find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on inside account executive resumes?

Jonathan Byers

Assistant Director, Virginia Polytechnic Institute and State University

- Professional skills related to career development competencies such as strong oral & written communication, teamwork & collaboration, leadership, problem-solving ability & creativity, and professional integrity, but we recommend that applicants do not just list these skills. They should provide evidence of how they have used them in their work experience, volunteer experience, academic experience, etc.
-The ability to use technology effectively to solve problems or improve collaboration; this could relate to social media management, computer hardware or software skills, proficiency with general programs like Microsoft Office Suite (also being able to demonstrate the use of these skills in various experiences).
-With diversity, equity, and inclusion becoming more important in 2020, the ability to appreciate different points of view, accept and appreciate different cultural backgrounds & types of identities, and increased awareness of one's own cultural biases and assumptions can also be important to market on a resume.

What inside account executive skills would you recommend for someone trying to advance their career?

Kaustav Misra Ph.D.

Associate Dean, Central Connecticut State University

This pandemic taught us many things and one important thing that we have an efficiency gap.

The way of doing business will be much more technology orientated. Hence graduates should be ready to unskill and upskill their credentials. This time it is necessary to forget the old way of doing business and learn new skills to get a job or stay in a current job. Soft skills have become much more important than before, but a different soft skill set would be essential to interact with future market participants. Thus, a gap year should be utilized to unskill-upskill and enhance relevant credentials by getting into short-long term programs, training, and workshops would be highly recommended.

What type of skills will young inside account executives need?

Dr. Vallari Chandna

Chair and Associate Professor, University of Wisconsin - Green Bay

Critically, for all graduates, expertise or interests, in sustainability will be important. The reason behind this is the shift in looking at sustainability holistically and not just as something one-person does. This would also give an edge to those with degrees, specifically in sustainability. Graduates with degrees related to sustainability will often be asked to oversee or manage these across-the-board sustainability endeavors. Also, soft skills are highly desired. The ability to be better at time management, work in teams, and have a strong work ethic, will be more desirable. These are all interconnected with remote work as well. Employees who "thrived" in the pandemic were those able to manage their work-life balance, work remotely in teams, all the while performing well. The skills are thus "transferable" to both modalities of work in this way.

Do you want to know more?

List of inside account executive skills to add to your resume

The most important skills for an inside account executive resume and required skills for an inside account executive to have include:

Customer Service
Inbound Calls
CRM
Sales Process
Customer Satisfaction
Salesforce
MSC
Revenue Generation
Outbound Calls
Service Issues
Product Training
Business Development
Customer Issues
Excellent Time Management
WebEx

Account Management
Account Executives
K-12
Saas
SMB
Lead Generation
Upselling
Virtualization
Cross-Selling
Relationship Building
Cold Calls
Internal Systems
Business Relationships
Apple
Customer Accounts

Sales Cycle
Trade Shows
AE
Software Solutions
C-Level
Technology Training
Sales Strategies
Technology Solutions
VMware
Customer Inquiries
Post Sales
OEM
Client Relationships
Business Solutions

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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