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Inside product specialist skills for your resume and career

Updated January 8, 2025
4 min read
Below we've compiled a list of the most critical inside product specialist skills. We ranked the top skills for inside product specialists based on the percentage of resumes they appeared on. For example, 22.5% of inside product specialist resumes contained sales process as a skill. Continue reading to find out what skills an inside product specialist needs to be successful in the workplace.

15 inside product specialist skills for your resume and career

1. Sales Process

Here's how inside product specialists use sales process:
  • Monitored/tracked all steps of sales process for each account within organized excel spreadsheet, met/exceeded all quotas for margin/revenue.
  • Negotiated sales contracts and closed sales process.

2. Service Offerings

Here's how inside product specialists use service offerings:
  • Promote and positions key strategic product and service offerings while providing product knowledge to prospective customers.

3. Customer Relationships

Customer relationships are the interactions and efforts made by a company to improve its customer service. Customer relationships cover not just all of the essential roles performed by customer support, but also the initiatives made before and after the interaction with a customer.

Here's how inside product specialists use customer relationships:
  • Trouble-shoot customer reported problems and proactively monitor, schedule, and prioritize tasks to maximize customer satisfaction and strengthen customer relationships.
  • Quoted price and delivery information to facilitate current customer relationships and potential future opportunities for the entire US customer base.

4. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how inside product specialists use technical support:
  • Provide technical support for inside and outside sales contacting engineering groups and provide an interface with major electronics manufacturers.
  • Managed orders, provided sales/product/technical support, and expedited products through international sales channels and to global end-users/distributors in various markets.

5. Strategic Product

A strategic product or a product strategy is a plan that describes the future intentions of a business regarding a product. Product strategy revolves around determining the perfect audience and region for a product, what kind of brand advertisement tactics should be derived for that product, and what does the company hopes to achieve regarding that product.

Here's how inside product specialists use strategic product:
  • Identify opportunities for margin growth, providing recommendations on strategic products and current partner programs.

6. Sales Organization

Sales organization is part of a firm or company's entire business organization, which is focused on the distribution of goods. The sales organization is responsible for the efficient allocation of goods and services to the client. This is also defined as the group of individuals working together to market a product and sell to consumers or clients. And the sales organization is tasked with planning and controlling activities to include recruitment, orientation, and training of employees and the assigning to their tasks, supervision, and motivation to perform well.

Here's how inside product specialists use sales organization:
  • Manage and track all sales activities while acting as a technical resource to support the sales organization.

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7. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how inside product specialists use crm:
  • Utilize Sales force (CRM) to manage and track all sales activities.
  • Enhanced integration between products and product compliance with internal standards Provided technical leadership for the design of industry-specific CRM solutions.

8. Business Solutions

Business solutions are potential outcomes for companies struggling with a particular objective, often surrounding a customer issue. There are five main parts to a successful business solution: (1) the target customer, (2) the activity, (3) the overall goal, (4) the hurdles or obstacles, and (5) the preferred outcome.

Here's how inside product specialists use business solutions:
  • Recommended business solutions based on the customers needs and requirements.
  • Introduce new promotional and bundle opportunities while creating customized business solutions for Small and Medium sized businesses.

9. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how inside product specialists use outbound calls:
  • Average 50+ outbound calls daily to provide information and follow ups to ensure on-time renewals.
  • Qualified both cold and warm sales leads through making 40-50 outbound calls per day.

10. Business Relationships

Here's how inside product specialists use business relationships:
  • Call prospective business to business customers and develop business relationships.
  • Call prospective clients and develop business relationships.

11. Product Demonstrations

Product demonstrations mean displaying products or services offered by an organization to potential customers. It assists in capturing prospective clients or investors interested in the product. It also helps in addressing more comprehensively the concerns of a specific product.

Here's how inside product specialists use product demonstrations:
  • Participated in some project administration for implementations, heavily involved in delivering software product demonstrations and provided all training.
  • Developed and presented effective product demonstrations which were tailored to client's business cases and technical requirements.

12. REP

Here's how inside product specialists use rep:
  • Promoted to outside sales rep and relocated to Kansas City, MO from Cleveland, OH.

13. Salesforce

Salesforce is an American cloud-based software company based in San Francisco, California. This company provides customer relationship management services that enable the customers to be closer to the company. It gives the company detailed information about each customer, including marketing, sales, commerce, and services. Salesforce also helps market a product to attract more buyers, and helps win more customers by targeting the right audience.

Here's how inside product specialists use salesforce:
  • Experienced in Salesforce.com, deal registering and forecasting pipelines.
  • Maintain records of all prospect activity within SalesForce.com.

14. Sales Support

Sales support refers to a variety of functions that help sales reps focus on selling and closing deals. Sales support performs a variety of tasks that result in faster sales cycles, lower costs, and higher revenue. Sales support tasks include interviewing and tracking sales leads, matching offers to sales packages, monitoring sales and sales team performance, collecting sales data, providing training and customer service, and managing customers.

Here's how inside product specialists use sales support:
  • Provide leadership and direction for business development through generating lead database of interested buyers for sales management and dealership sales support.
  • Handled business execution, including quotation and pricing analysis, inventory management, and sales support.

15. Enterprise Solutions

Here's how inside product specialists use enterprise solutions:
  • Provide expert guidance and direction to the core sales team on Dell's infrastructure and enterprise solutions.
  • Harness an extensive portfolio to design enterprise solutions and manage accounts as needed.
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List of inside product specialist skills to add to your resume

Inside product specialist skills

The most important skills for an inside product specialist resume and required skills for an inside product specialist to have include:

  • Sales Process
  • Service Offerings
  • Customer Relationships
  • Technical Support
  • Strategic Product
  • Sales Organization
  • CRM
  • Business Solutions
  • Outbound Calls
  • Business Relationships
  • Product Demonstrations
  • REP
  • Salesforce
  • Sales Support
  • Enterprise Solutions
  • Product Knowledge
  • Software Solutions
  • Inbound Calls
  • Customer Accounts
  • Disaster Recovery
  • Sales Targets
  • Sales Cycle
  • SMB
  • Solar Systems
  • C-Level
  • Training Sessions
  • Windows

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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