Automatically apply for jobs with Zippi

Upload your resume to get started.

Inside sales account executive skills for your resume and career

Updated January 8, 2025

7 min read

Quoted experts

Jonathan Byers,

Dr. Michael Harvey

Below we've compiled a list of the most critical inside sales account executive skills. We ranked the top skills for inside sales account executives based on the percentage of resumes they appeared on. For example, 13.2% of inside sales account executive resumes contained strong work ethic as a skill. Continue reading to find out what skills an inside sales account executive needs to be successful in the workplace.

15 inside sales account executive skills for your resume and career

1. Strong Work Ethic

Here's how inside sales account executives use strong work ethic:

Surpassed quota by a 145% for seven consecutive months; mentor trainees and establish strong work ethic

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how inside sales account executives use customer service:

Maintained relationships and offered excellent customer service to clients to ensure accuracy and satisfaction with advertising products.
Managed daily shipment activities through discussion with customers and carriers to ensure superior customer service.

3. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how inside sales account executives use crm:

Work closely with implementation partners on Dynamics CRM, ERP, MDM-Microsoft Dynamics Marketing and Office 365 business opportunities.
Managed CRM database, created and managed Mail Chimp marketing and mentored interns for social media support.

4. Inbound Calls

Here's how inside sales account executives use inbound calls:

Worked with an outbound phone matrix making, plus took inbound calls as needed.
Answer inbound calls to sell company products while ensuring customer satisfaction.

5. Salesforce

Salesforce is an American cloud-based software company based in San Francisco, California. This company provides customer relationship management services that enable the customers to be closer to the company. It gives the company detailed information about each customer, including marketing, sales, commerce, and services. Salesforce also helps market a product to attract more buyers, and helps win more customers by targeting the right audience.

Here's how inside sales account executives use salesforce:

Utilized SalesForce, ClearSlide, SnapEngage, EchoSign, DocuSign, and Google Business Apps extensively.
Managed leads, contacts, accounts, and sales forecasting using data management and Salesforce.

6. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how inside sales account executives use outbound calls:

Maintained high volume of outbound calls within Inside Sales environment to generate new business and grow portfolio.
Type of company Web-based construction project information subscription vendor Duties Made outbound calls to former subscribers.

Choose from 10+ customizable inside sales account executive resume templates

Build a professional inside sales account executive resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your inside sales account executive resume.

7. Customer Relationships

Customer relationships are the interactions and efforts made by a company to improve its customer service. Customer relationships cover not just all of the essential roles performed by customer support, but also the initiatives made before and after the interaction with a customer.

Here's how inside sales account executives use customer relationships:

Maintained customer relationships through daily communications including placing orders, managing service levels, coordinating and tracking shipments to key contacts.
Partnered with outside sales account executives to maintain and master ongoing customer relationships enabling a positive customer experience.

8. Sales Process

Here's how inside sales account executives use sales process:

Acted as a liaison and developed core relationships between the business owner and AT&T during the sales process.
Managed the complete sales process: prospecting, needs analysis, price negotiation, purchase approval, closing and follow-up.

9. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how inside sales account executives use business development:

Work with multiple stakeholders on business development initiatives.
Attend national marketing/trade shows/events for Business Development

10. Sales

Here's how inside sales account executives use sales:

Account analysis and preparation, assessing customer needs, and preparation of professional sales recommendations tailored to each customer s business.
Document all customer contacts in the appropriate databases and provide accurate and detailed sales forecast of identified and proposed opportunities.

11. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how inside sales account executives use product knowledge:

Supported Regional Account Managers to ensure current product knowledge to facilitate contract closures.
Assisted outside sales account executives providing expert product knowledge

12. Cloud

Cloud is a server that is accessed over the internet. There are different programs and software that also run on these servers. These clouds can be accessed from anywhere in the world as they are not present in your computer storage, but have their online servers. Cloud consists of data centers all across the world.

Here's how inside sales account executives use cloud:

Placed calls using Cloud call center based technology and CTI.
Excelled in a technical team as the product champion for the Wuala brand cloud storage server.

13. Account Management

The process of strengthening the relationship between a company and client is called account management. Effective account management has two key objectives, one is to retain loyal customers and the second one is to help the company grow by creating connections with new customers.

Here's how inside sales account executives use account management:

Account Management and territory development of gov/ed accounts
Account Management - promoted renewals, up-sell and sell new opportunities within existing and competitive accounts in an assigned market segment.

14. Business Sales

Here's how inside sales account executives use business sales:

Utilized prior experience in business sales at the retail level to create unique solutions tailored to accommodate routine/complex customer requirements.
Communicate with Information Technology professionals in order to generate business-to-business sales opportunities for IT vendors and 3rd party partners.

15. Account Executives

Account executives help build good relationships with new and existing clients. They interact with brand teams and clients, making them the point of contact. A sales development representative responsibilities entail facilitating sales, generating potential leads, and referring customers to the best salesperson. To succeed in this job post, you need to have the best customer service, math, analytical, interpersonal, and communication skills. A bachelor's degree in business marketing, sales, or a similar field fits this role.

Here's how inside sales account executives use account executives:

Maintained relationship with and simultaneously supported 17 Account Executives.
Trained all incoming sales representatives and account executives.

5 Inside Sales Account Executive resume examples

Build a professional inside sales account executive resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 5+ resume templates to create your inside sales account executive resume.

Create my resume

Build a professional resume in minutes using this template.

What skills help Inside Sales Account Executives find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on inside sales account executive resumes?

Jonathan Byers

Assistant Director, Virginia Polytechnic Institute and State University

- Professional skills related to career development competencies such as strong oral & written communication, teamwork & collaboration, leadership, problem-solving ability & creativity, and professional integrity, but we recommend that applicants do not just list these skills. They should provide evidence of how they have used them in their work experience, volunteer experience, academic experience, etc.
-The ability to use technology effectively to solve problems or improve collaboration; this could relate to social media management, computer hardware or software skills, proficiency with general programs like Microsoft Office Suite (also being able to demonstrate the use of these skills in various experiences).
-With diversity, equity, and inclusion becoming more important in 2020, the ability to appreciate different points of view, accept and appreciate different cultural backgrounds & types of identities, and increased awareness of one's own cultural biases and assumptions can also be important to market on a resume.

What hard/technical skills are most important for inside sales account executives?

Dr. Michael Harvey

Provost and Dean, John Toll Professor of Business Managemen, Washington College

Quantitative skills and computer coding skills, plus any expertise in a specific technical area, like logistics or GIS.

What inside sales account executive skills would you recommend for someone trying to advance their career?

Kaustav Misra Ph.D.

Associate Dean, Central Connecticut State University

This pandemic taught us many things and one important thing that we have an efficiency gap.

The way of doing business will be much more technology orientated. Hence graduates should be ready to unskill and upskill their credentials. This time it is necessary to forget the old way of doing business and learn new skills to get a job or stay in a current job. Soft skills have become much more important than before, but a different soft skill set would be essential to interact with future market participants. Thus, a gap year should be utilized to unskill-upskill and enhance relevant credentials by getting into short-long term programs, training, and workshops would be highly recommended.

What type of skills will young inside sales account executives need?

Michael Mikitka

Executive Vice President, MHI – Material Handling Industry

Courses and internships are essential. While the required depth of knowledge may vary from one position to another, employers are generally looking for candidates with strong "people-related" skills, those who are willing to continue to learn, and those with the ability to be flexible and adapt.

By "people-related" skills, I mean the abilities associated with effective communication (listen and express ideas and direction) and the skills related to working independently and a team.

As for the interest to continually learn... from a technology, data, and equipment perspective, today's supply chain looks very different than it did 10-years ago. The willingness and ability to continually learn are essential for anyone in a leadership role.

As for flexibility and adapting...supply chain/logistics is as much about responding to disruption and demand as it is planning for it. There is a predictable demand (i.e., seasonal...everyone knows when back-to-school shopping begins). Then there is the unpredictable demand (i.e., power-outages, wildfires, pandemic) that impact market and the ability to operate. Candidates that express flexibility and problem-solving skills will be much sought-after.

What technical skills for an inside sales account executive stand out to employers?

Dr. Matteo Cantarello Ph.D.

Visiting Assistant Professor of Hispanic Studies, William & Mary

Programming has become an asset within the humanities, too. Even though hires of digital humanists are still limited in number (at least within my discipline), they are probably destined to increase in the near future. Also, flexibility and versatility with respect to teaching are also highly marketable. Any candidate who has experience with in-person, hybrid, and online courses and who has degrees, titles, and certificates that demonstrate that is extremely appreciated on the academic job market.

What soft skills should all inside sales account executives possess?

John Cicala Ph.D.

Associate Professor of Digital Marketing, University of North Alabama

The ability to write for reading and not to write as if they are simply transcribing an internal conversation with the paper or whatever media is being used to communicate. They should also possess the ability to interact and to converse with others in person and to actively listen.

Do you want to know more?

List of inside sales account executive skills to add to your resume

The most important skills for an inside sales account executive resume and required skills for an inside sales account executive to have include:

Strong Work Ethic
Customer Service
CRM
Inbound Calls
Salesforce
Outbound Calls
Customer Relationships
Sales Process
Business Development
Sales
Product Knowledge
Cloud
Account Management
Business Sales
Account Executives
Customer Satisfaction
Cold Calls

Saas
Phone Calls
Excellent Organizational
Lead Generation
Sales Quota
Outbound Sales
Sales Pipeline
Business Relationships
SMB
Digital Marketing
Product Demonstrations
Trade Shows
Sales Cycle
Client Relationships
K-12
Sales Territory
Marketing Campaigns

Sales Presentations
Sales Revenue
Market Trends
ROI
Real Estate
Value Proposition
C-Level
AE
Customer Accounts
FedEx
Customer Retention
Sales Techniques
Sales Support
Lead Management
Software Solutions
Apple

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Zippia Careers
Sales Industry
Inside Sales Account Executive
Inside Sales Account Executive Skills

Updated January 8, 2025

Browse sales jobs