What does an inside sales account executive do?
An inside sales account executive is responsible for handling the sales performance of multiple client accounts, ensuring that the project management processes reach target sales goals and business objectives. Inside sales account executives work with the sales and marketing team to develop effective marketing strategies and promotional techniques to boost brand awareness to the market and target audience. They also analyze the current industry trends, identifying business opportunities to generate resources for revenues, and improve project plans according to clients' specifications and budget limitations.
Inside sales account executive responsibilities
Here are examples of responsibilities from real inside sales account executive resumes:
- Manage CRM and POS software as well as proficient in various product software.
- Operate Salesforce and manage opportunities accordingly.
- Ensure all target prospect/client contacts and engagement opportunities are record in the ZOHO CRM.
- Execute daily customer meetings via phone, WebEx and coordinate onsite meetings with outside counterpart.
- Qualify new business opportunities and set WebEx meetings for review and demonstration of products and services.
- Facilitate broker training utilizing PowerPoint.
- Account analysis and preparation, assessing customer needs, and preparation of professional sales recommendations tailor to each customer s business.
- Develop customized telecommunications solutions for wireless, broadband and long distance offerings for personal and business use.
Inside sales account executive skills and personality traits
We calculated that 13% of Inside Sales Account Executives are proficient in Strong Work Ethic, Customer Service, and CRM. They’re also known for soft skills such as Customer-service skills, Interpersonal skills, and Physical stamina.
We break down the percentage of Inside Sales Account Executives that have these skills listed on their resume here:
- Strong Work Ethic, 13%
Surpassed quota by a 145% for seven consecutive months; mentor trainees and establish strong work ethic
- Customer Service, 8%
Maintained relationships and offered excellent customer service to clients to ensure accuracy and satisfaction with advertising products.
- CRM, 7%
Work closely with implementation partners on Dynamics CRM, ERP, MDM-Microsoft Dynamics Marketing and Office 365 business opportunities.
- Inbound Calls, 7%
Worked with an outbound phone matrix making, plus took inbound calls as needed.
- Salesforce, 6%
Utilized SalesForce, ClearSlide, SnapEngage, EchoSign, DocuSign, and Google Business Apps extensively.
- Outbound Calls, 4%
Maintained high volume of outbound calls within Inside Sales environment to generate new business and grow portfolio.
"strong work ethic," "customer service," and "crm" are among the most common skills that inside sales account executives use at work. You can find even more inside sales account executive responsibilities below, including:
Customer-service skills. The most essential soft skill for an inside sales account executive to carry out their responsibilities is customer-service skills. This skill is important for the role because "wholesale and manufacturing sales representatives must be able to listen to the customer’s needs and concerns before and after the sale." Additionally, an inside sales account executive resume shows how their duties depend on customer-service skills: "conduct face to face sales presentations with prospects and potential customers. "
Interpersonal skills. Many inside sales account executive duties rely on interpersonal skills. "wholesale and manufacturing sales representatives must be able to work well with many types of people," so an inside sales account executive will need this skill often in their role. This resume example is just one of many ways inside sales account executive responsibilities rely on interpersonal skills: "worked with a diverse client base using strong interpersonal skills with the ability to build and sustain exceptional business relationships. "
Physical stamina. Another skill that relates to the job responsibilities of inside sales account executives is physical stamina. This skill is critical to many everyday inside sales account executive duties, as "wholesale and manufacturing sales representatives are often on their feet for a long time and may carry heavy sample products." This example from a resume shows how this skill is used: "prepare and deliver advanced presentations and training seminars for physicians, physical therapists, nurses, and patients. "
Self-confidence. For certain inside sales account executive responsibilities to be completed, the job requires competence in "self-confidence." The day-to-day duties of an inside sales account executive rely on this skill, as "wholesale and manufacturing sales representatives must be confident and persuasive when making sales presentations." For example, this snippet was taken directly from a resume about how this skill applies to what inside sales account executives do: "have the ability and confidence to utilize proven sales process and convert prospective leads into qualified appointments for the engagement manager. "
The three companies that hire the most inside sales account executives are:
- Sirius Federal
37 inside sales account executives jobs
- VMware24 inside sales account executives jobs
- Salesforce18 inside sales account executives jobs
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Compare different inside sales account executives
Inside sales account executive vs. Sales specialist
A sales specialist is responsible for offering the best goods and services to customers in order to boost the company's sales. Sales specialists also promote strategies and solutions to contribute to the company's growth and profitability. A sales specialist must have extensive knowledge of the current market trends and the best sales skills to perform marketing tasks. Sales specialists should have excellent communication and customer service skills to assist existing and potential clients with their inquiries and concerns.
These skill sets are where the common ground ends though. The responsibilities of an inside sales account executive are more likely to require skills like "salesforce," "customer relationships," "sales," and "cloud." On the other hand, a job as a sales specialist requires skills like "building relationships," "customer complaints," "customer orders," and "patients." As you can see, what employees do in each career varies considerably.
The education levels that sales specialists earn slightly differ from inside sales account executives. In particular, sales specialists are 0.5% more likely to graduate with a Master's Degree than an inside sales account executive. Additionally, they're 0.3% less likely to earn a Doctoral Degree.Inside sales account executive vs. Sales agent
A sales representative is responsible for offering goods and services to potential and existing clients. Sales representatives must display a strong knowledge of the company's products to assist customers with their inquiries and concerns. A sales representative should have exceptional communication skills and extensive knowledge of the sales industry to deliver sales pitches and negotiate pricing offers with the clients. Sales representatives must also keep themselves updated with the current market trends to provide service recommendations, improving their sales to increase revenues.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that inside sales account executive responsibilities requires skills like "strong work ethic," "crm," "salesforce," and "business development." But a sales agent might use other skills in their typical duties, such as, "life insurance," "insurance products," "work ethic," and "develop leads."
In general, sales agents achieve similar levels of education than inside sales account executives. They're 0.2% less likely to obtain a Master's Degree while being 0.3% less likely to earn a Doctoral Degree.Inside sales account executive vs. Outside sales
An outside sales representative is responsible for generating the company's sales and revenues by offering goods and services to existing and potential clients, responding to the customers' inquiries and concerns about the products, and researching on possible leads. Outside sales representatives monitor the current industry trends to identify new business opportunities that would help the business adjust to market changes to achieve profitability goals. An outside sales representative must have excellent communication and customer service skills, immediately resolving complaints and assisting on marketing promotions to gain sales prospects.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from inside sales account executive resumes include skills like "inbound calls," "salesforce," "customer relationships," and "sales," whereas an outside sales is more likely to list skills in "first hand," "ongoing support," "work ethic," and "flyers. "
Outside sales earn the highest salary when working in the manufacturing industry, where they receive an average salary of $83,118. Comparatively, inside sales account executives have the highest earning potential in the technology industry, with an average salary of $69,222.Most outside sales achieve a similar degree level compared to inside sales account executives. For example, they're 1.2% less likely to graduate with a Master's Degree, and 0.3% less likely to earn a Doctoral Degree.Inside sales account executive vs. Sales development representative
A sales development representative qualifies leads at the sales funnel's initial stages. Sales development representatives need to conduct research for prospective clients and qualify the leads before handing them to the sales team. They develop sales strategies to attract buyers or solicit potential customers. They need to build relationships with their customers to determine their needs and qualify the viability of interests to drive sales. Also, they collaborate with the sales executives making certain that corporate targets and goals are met.
Types of inside sales account executive
Updated January 8, 2025
