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Become An Inside Sales Account Manager

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Working As An Inside Sales Account Manager

  • Selling or Influencing Others
  • Communicating with Persons Outside Organization
  • Establishing and Maintaining Interpersonal Relationships
  • Getting Information
  • Communicating with Supervisors, Peers, or Subordinates
  • $55,730

    Average Salary

What Does An Inside Sales Account Manager Do At United Technologies Corporation

* Responsible for overall account management and growth of existing accounts assigned to inside sales territory
* Create new sales opportunities through designated inbound lead follow-up and outbound cold calls and emails
* Follow up on all leads and revenue opportunities
* Responsible for general market research of accounts to identify key players and generate interest
* Responsible for prospecting companies needing Sensitech service offerings within the Consumer & Industrial market
* Close sales and achieve monthly / quarterly / annual quotas and metrics
* Develop a solid understanding of customer needs and requirements and collaboratively share this information with Business Development and Sales
* Responsible for obtaining market knowledge and research of past accounts that have not reordered
* Document all account and opportunity activity in CRM
* Other tasks may be assigned and required

What Does An Inside Sales Account Manager Do At Staples

* Manage existing customer accounts with an emphasis to drive increase sales and achieve program goals.
* Consistently meet or exceed productivity metrics and goals.
* Build and develop business relationships with preferred customers through interactive conversations.
* Collaborate with internal business partners.
* Make outbound sales calls to enroll customers into Quill’s Preferred Customer Program and grow base of customers.
* Educating our customers on our products and programs, to assist them with consolidating their business needs.
* Administrative work relating to supporting your bids or program design, or other duties as needed

What Does An Inside Sales Account Manager Do At Amerisourcebergen Corporation

* Manages an assigned sales territory targeting acute care
* hospitals (150 beds or less) and alternate site facilities.
* Responsible for achieving sales revenue and unit growth goals through the
* promotion of PharMEDium sterile compounding services in a designated territory.
* Implements tactical strategies within the territory through outbound and
* inbound sales calls, including lead campaigns.
* Maintains and increases current customer database through Company customer
* relationship management software (Saleforce.com CRM).
* Creates customer awareness, develops client relationships, delivers
* effective sales presentations, conducts business needs analysis and develops
* appropriate services solutions for the prospective customer.
* Works closely with Outside Sales Account Managers, Specialists and IDN
* Managers on potential prospects and current customers to gain or grow the
* business respectively.
* Works closely with customer service and sales operations to ensure high
* customer satisfaction.
* Provides feedback to the Inside Sales Manager and Marketing regarding
* recommendations for service and price recommendations.
* Participates in projects as needed.
* Performs other duties as assigned

What Does An Inside Sales Account Manager Do At Marketsource

* Account managers will be required to maintain relationships with current active accounts with the goal of growing revenue.
* This involves planning your day accordingly to meet the demands required to build a trusting, working relationship.
* Foster working relationships with the field reps as necessary.
* The account manager will be required to meet daily activity goals for customer touches and retention standards, all activity is captured in Salesforce.com .
* Insuring that all accounts are contacted at a minimum, once per quarter.
* This involves planning and scheduling contacts in a productive and efficient manner.
* Reacting to customer complaints in a timely manner to proactively increase customer retention rates.
* Be able to create relationships with distributors to better assist them in servicing their customers and providing real time support and problem resolution.
* Gather market intelligence and competitive information to disseminate in a productive and useful manner.
* Participation in ongoing, hands on product and sales training

What Does An Inside Sales Account Manager Do At Randstad

* Will contribute to all sales activities and growth in a customer focused and consultative and solution based sales environment.
* Will manage customer accounts to achieve all established targets for sales, gross profit, call volume, new accounts generated, and leads contacted.
* Contact with customers and prospective customers is primarily via phone, e-mail and trade shows.
* Limited travel to trade shows.
* Provides product and market expertise to educate customers through the sales cycle.
* Process customer order requests in a timely manner through the Company's ERP system pertaining to price quotations, purchase orders, shipping & handling, credit authorizations, order changes, and cancellations.
* Keeps current with customer needs and industry regulations & guidelines, and maintains knowledge of competitive products.
* Participates in team meetings and shares their knowledge with other team members

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How To Become An Inside Sales Account Manager

Educational requirements vary, depending on the type of product sold. If the products are not scientific or technical, a high school diploma is generally enough for entry into the occupation. If the products are scientific or technical, sales representatives typically need at least a bachelor's degree.

Education

A high school diploma is sufficient for many positions, primarily for selling nontechnical or scientific products. However, those selling scientific and technical products typically must have a bachelor's degree. Scientific and technical products include pharmaceuticals, medical instruments, and industrial equipment. A degree in a field related to the product sold, such as chemistry, biology, or engineering, is often required.

Many sales representatives attend seminars in sales techniques or take courses in marketing, economics, communication, or even a foreign language to improve their ability to make sales.

Training

Many companies have formal training programs for beginning wholesale and manufacturing sales representatives that last up to 1 year. In some programs, trainees rotate among jobs in plants and offices to learn all phases of producing, installing, and distributing the product. In others, trainees receive formal technical instruction at the plant, followed by on-the-job training under the supervision of a field sales manager.

New employees may be trained by going along with experienced workers on their sales calls. As they gain familiarity with the firm's products and clients, the new workers gain more responsibility until they eventually get their own territory.

Licenses, Certifications, and Registrations

Many in this occupation have either the Certified Professional Manufacturers' Representative (CPMR) certification or the Certified Sales Professional (CSP) certification, both offered by the Manufacturers' Representatives Educational Research Foundation (MRERF). Certification typically involves completing formal technical training and passing an exam. In addition, the CPMR requires 10 hours of continuing education every year in order to maintain certification.

Other Experience

Although not required, sales experience can be helpful, particularly for nontechnical positions.

Advancement

Frequently, promotion takes the form of an assignment to a larger account or territory, where commissions are likely to be greater. Those who have good sales records and leadership ability may advance to higher level positions, such as sales supervisor, district manager, or vice president of sales. For more information on these positions, see the profile on sales managers.

Important Qualities

Customer-service skills. Sales representatives must be able to listen to the customer’s needs and concerns before and after the sale.

Interpersonal skills. Sales representatives must be able to work well with many types of people. They must be able to build good relationships with clients and with other members of the sales team.

Self-confidence. Sales representatives must be confident and persuasive when making sales presentations. In addition, making a call to a potential customer who is not expecting to be contacted, or “cold calling,” requires confidence and composure.

Stamina. Sales representatives are often on their feet for long periods of time and may carry heavy sample products.

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Inside Sales Account Manager jobs

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Top Skills for An Inside Sales Account Manager

ProductInformationSalesTerritoryCustomerQuotesCustomerServiceSalesforceNewAccountsCRMMonthlySalesGoalsCustomerBaseAccountManagementEnsureCustomerSatisfactionOrderEntrySalesQuotaCustomerRelationsNewCustomersTradeShowsBusinessDevelopmentAccountBaseOutboundCallsKeyDecisionMakers

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Top Inside Sales Account Manager Skills

  1. Product Information
  2. Sales Territory
  3. Customer Quotes
You can check out examples of real life uses of top skills on resumes here:
  • Travel to trade shows in assigned territory, set up merchandise, write orders, provide product information.
  • Managed $12M commercial sales territory of downtown Chicago for voice and video conferencing technologies.
  • Processed customer quotes, and provided procurement and vendor management inventory of aerospace and military fasteners for government contracts.
  • Train and coach new Customer Service Representatives on quotes processes and ordering systems.
  • Utilized and generated forecast from Salesforce.com.

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