Top Inside Sales Account Manager Skills

Below we've compiled a list of the most important skills for an Inside Sales Account Manager. We ranked the top skills based on the percentage of Inside Sales Account Manager resumes they appeared on. For example, 14.3% of Inside Sales Account Manager resumes contained Sales Goals as a skill. Let's find out what skills an Inside Sales Account Manager actually needs in order to be successful in the workplace.

The six most common skills found on Inside Sales Account Manager resumes in 2020. Read below to see the full list.

1. Sales Goals

high Demand
Here's how Sales Goals is used in Inside Sales Account Manager jobs:
  • Cultivated business associations with senior level management to facilitate sales and identify prospective business opportunities to accomplish target sales goals.
  • Prepared and communicated monthly sales goals with outside sales representative.
  • Utilized a consultative sales approach to build report and find creative ways to meet and exceed monthly and quarterly sales goals.
  • Surpassed monthly goal expectations first full month by over 200%, and consistently exceeds sales goals on a monthly basis
  • Maintain 400 plus accounts targeting dentists nationwide exceeding sales goals and generating $78,000 to $90,000 plus per month.
  • Achieved 130% of sales goals by generating over $850k in revenues during the first 12 months of employment.
  • Exceeded team sales goals by 126% in a 1 year quota, generating $50 Million in revenue.
  • Acquired new customers while growing existing clients business and exceeded sales goals by 66% annually, on average.
  • Exceeded sales goals in 2004 and 2006 and realized average goal achievement of 98% per year.
  • Worked with over 20 international distributors to exceed sales goals and provide supports to their sales teams.
  • Worked closely with IDEXX outside sales representatives to close targets and meet quarterly shared sales goals.
  • Exceeded team sales goals by23% in 1 year, generating $11 Million in revenue.
  • Identified and qualified new sales opportunities with current and new customers to meet assigned sales goals.
  • Source and research sales prospects in an effort to penetrate respective market and exceed sales goals.
  • Acted as Team Leader due to consistently meeting and exceeding sales goals and objectives.
  • Managed team of 6: set/tracked sales goals, developed each salesperson's individual strengths
  • Met/exceeded Sales goals and was promoted to Outside Sales within one year of employment.
  • Achieved monthly, quarterly, and yearly sales goals set by the company.
  • Generated over $550K in revenue, exceeding sales goals in several periods.
  • Reached over 200 % of sales goals in first 3 quarterly of employment.

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2. Customer Service

high Demand
Here's how Customer Service is used in Inside Sales Account Manager jobs:
  • Provided exemplary customer service to inbound inquires regarding business rules, problems and discrepancies, equipment functionality, and inventory availability.
  • Maintained quota despite downturn in economy, based on expert optimization of customer service and productive relationships with buyers/purchasing departments.
  • Provide customer service to partners, customers and Cisco sales representatives by resolving contract issues and streamlining customer renewal experience.
  • Retained customers via telephone contact and also upgraded or changed customer services to secure additional service agreements.
  • Developed new opportunities through discovery conversations, order placements, customer service exchanges and competitive analysis.
  • Provided superior customer service by promptly delivering on customer needs and assisting in problem solving/trouble shooting.
  • Worked directly with irrigation contractors to develop and maintain relationships and provide outstanding customer service.
  • Provided superior customer service by delivering products and services to meet or exceed customer expectations.
  • Provided outstanding customer service and post sales satisfaction, facilitating long-term relationships for repeat business.
  • Work independently and with metallurgist and technical staff to increase capabilities and customer services.
  • Demonstrated an outstanding ability to provide excellent customer service for new and existing accounts.
  • Rendered and ensured first-rate customer service by addressing customer inquiries and resolving complaints.
  • Assisted in creating and implementing channel-marketing programs designed increased sales Customer Service Representative.
  • Provide customer service and technical support within the metal cutting/CNC manufacturing industry.
  • Managed advertising accounts, provided customer service, and prepared account invoicing.
  • Provided excellent customer service and achieved high percentage of customer loyalty.
  • Provided excellent customer service * Sold software and architectural services over telephone
  • Process, document and complete all resolutions to customer service/warranty request.
  • Provide quality customer service implementing proactive sales and cost reduction.
  • Work closely with outside sales representatives and corporate customer service.

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3. New Accounts

high Demand
Here's how New Accounts is used in Inside Sales Account Manager jobs:
  • Develop and manage new accounts through aggressive prospecting and networking while maintaining and sustaining successful ongoing relationships with key decision makers.
  • Generated new accounts in multiple geographic region by contacting potential customers and educating professionals on products.
  • Managed and maintained existing client relationships while expanding new accounts to generate increased revenue levels.
  • Support authorized distributors in opening new accounts and upgrading existing service.
  • Develop additional business opportunities within existing and new accounts.
  • Sell proper package/product, flavors, delivery cycles, net selling price and ancillary items to new accounts and existing accounts.
  • Developed new accounts in the general merchandise industry for convenient stores, dollar stores, grocery stores, and drug stores.
  • Build and maintain long-lasting client relationships by opening new accounts and updating account statuses through inbound and outbound phone calls.
  • Prioritize prospects and existing customers to close new accounts, cross-sell additional products, probe for and address competitive activity.
  • Opened and reactivates new accounts monthly by prospecting potential clients through referrals, calls, mail, and emails.
  • Implement sales strategies, establish new accounts, and maintain and service existing accounts within a defined area.
  • Worked with two other sales representatives to manage & develop new accounts for 30 million dollar account base.
  • Set up new accounts, maintained records, prepared reports and performed work processing assignments and related duties.
  • Account Manager/Inside Sales Responsible for acquiring new accounts, generating sales and maintaining over 500 existing accounts.
  • Top sales team for two years selling Dimension 3D printers to new accounts and current CAPINC customers.
  • Increased sales accounts from 250 to over 1500 new accounts generated from cold calls and lead generations.
  • Handle health care/life science companies and brought in 37 new accounts in a one year time period.
  • Opened an average of 15 new accounts per month with a monthly quota of 10 accounts.
  • Conduct research on ACQ accounts and new accounts in order to grow accounts and increase revenue.
  • Opened new accounts to generate Life Science products in the University & Academic Research Institute sector.

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4. Sales Territory

high Demand
Here's how Sales Territory is used in Inside Sales Account Manager jobs:
  • Directed daily activities of Inside Sales team at Chicago regional facility; personally managed Michigan sales territory.
  • Managed sales territory in Southwestern region.
  • Maintain and develop nationwide sales territory.
  • Perform customer service for defined customers, and to produce and set daily revenue for my inside sales territory.
  • Developed sales territory and built strong client relationships through networking and execution of creative marketing plans.
  • Managed $12M commercial sales territory of downtown Chicago for voice and video conferencing technologies.
  • Managed sales reps, as well as maintained local field sales territory.
  • Accomplished and maintained as well as building a geographical sales territory.
  • Conduct outbound sales calls within an assigned sales territory.
  • Managed a $6.5 MM inside sales territory.
  • Lead in Sales Generation and Revenue Awarded Three of the Largest Sales Territory Terminals - NYC, Boston, Philadelphia
  • Manage sales territory to drive sales growth at a minimum of 10% monthly.
  • Managed the midwest sales territory covering 12 states.

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5. Customer Base

high Demand
Here's how Customer Base is used in Inside Sales Account Manager jobs:
  • Developed a strategic follow up regimen to effectively communicate, understand customer needs and grow an existing customer base.
  • Managed and developed relationships within existing customer base and generated new business based on a solutions sales approach methodology.
  • Provided excellent customer service and technical configuration support to customer base and oversee the manufacturing process of computer systems.
  • Demonstrated effective communications between Manufacturing, Quality and Engineering to maintain customer relations and expand customer base.
  • Handled entire Order Management Process for assigned customer base from order inception to delivery.
  • Identified additional revenue opportunities within assigned customer base to grow new business.
  • Maintained customer base of approximately 500 accounts.
  • Recognized as a Top Producer consistently meeting or exceeding sales goals, and grew customer base by 20% in 2002.
  • Provide customer support for existing customer base for issues with their accounts and success in attainment of customers looking toward competitors.
  • Established customer base, liaison to Boston hub providing product pricing, quoting and handled all customer service issues.
  • Established a responsive customer base in previously difficult territories including Utah, New Mexico, Alaska and Arizona.
  • Collect data for building customer base, competitors, products, prices and consumer preferences in the market.
  • Maintained current customer base and contacted potential clients to generate revenue and contribute to the company's growth.
  • Visited customers to acquire new sales and to further build trust and rapport with my customer base.
  • Expanded customer base through intensive cold calls, market research, and upcoming projects search on internet.
  • Developed training service for customer service to provide accurate and detailed performance to our customer base.
  • Planned and conducted sales of corporate products and services among dealerships, franchises and customer base.
  • Attend trade shows and host a booth to help increase customer base for the company.
  • Initiated cold calls to acquire larger customer base and maintained strong relationships with established customers.
  • Created a strategic travel schedule throughout assigned territory to maintain customer base and generate sales.

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6. Salesforce

high Demand
Here's how Salesforce is used in Inside Sales Account Manager jobs:
  • Utilized SalesForce to manage customer activity.
  • Maintain and expand SalesForce database of prospects.
  • Log and track opportunities through SalesForce.com.
  • Generated leads and analyzed business opportunities and acquisitions daily through Salesforce in order to initiate appointments with key decision makers.
  • Provide timely and accurate information to management, such as forecasts, business/territory plans, and goals using salesforce.com.
  • Exhibited strong proficiency in managing sales and partner contact information and status in Salesforce.com.
  • Keep detailed records of closed opportunities and forecast weekly opportunities in Salesforce.
  • Maintain accurate and up-to-date logs summarizing all customer contacts in Salesforce.com.
  • Prepared weekly forecasting/pipeline reports for upper management review utilizing Salesforce.
  • Tightened opportunity management within Salesforce using Basho and TAS strategies.
  • Monitor sales activities and track existing opportunities through Salesforce.com.
  • Document all selling activity and customer contact in Salesforce.com.
  • Maintained updated forecasting and account data in Salesforce.com.
  • Recorded customer and inside sales activity into Salesforce.com.
  • Used software applications QuickBooks and Salesforce extensively.
  • Utilized and generated forecast from Salesforce.com.
  • Maintain sales communications via Salesforce.com.
  • Manage and edit account information, set up tasks, log calls, as well as merge duplicate accounts using salesforce.
  • Maintained accurate records of all sales and prospecting activities using Salesforce.com, Oracle and Microsoft office on a daily basis.
  • Update Salesforce with vendor price lists, competitive pricing strategies, purchasing histories, contracting vehicles and sales data reports.

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7. Account Management

high Demand
Here's how Account Management is used in Inside Sales Account Manager jobs:
  • Resolved customer service issues to completion to ensure customer experience satisfaction and quality account management.
  • Account Management Intellectual Property Consulting Corporate Governance and Compliance Consulting Entity Management Social Media Marketing
  • Account management, planning and execution of sales/training for customer installations and account representation.
  • Account management of precision instrumentation products for distributors and OEM customers.
  • Performed sales and account management responsibilities, providing exceptional customer service.
  • Enabled recurring revenue streams and solutions-oriented account management.
  • Team Selling Award for outstanding account management of over 600 small to medium sized accounts and teamwork with field sales force.
  • Account management of a portfolio of medical laboratory companies generating between $100,000 to $1,800,000 of revenue per year.
  • Established and delivered excellence in account management, providing above average revenue growth and excellent customer service for 200-300 accounts.
  • Account Management maintained existing clientele, created new client bases for the company, developed strong relationships with company recruiters.
  • Conduct all aspects of account management, including price negotiation, order entry, shipment tracking, and invoice collections.
  • Managed lead generation, prospecting, and account management for a health sciences solutions company serving the veterinary medicine industry.
  • Maintained Call Account Management database, which facilitated better communication between buyers, customer service, and plant personnel.
  • Provide overall account management, deliver best in class IT solutions and customer service to clients and prospective customers.
  • Provided Inside Sales account management, forecast management, campaign activities, order management & contracts proposal support.
  • Key business areas include; Inside Sales & Account Management, SAM Operations, Print Trends & Analysis.
  • Directed a call center team with responsibility for inside sales, account management and problem resolution.
  • Worked closely with field sales team to support sales growth efforts with high standard account management.
  • Teamed with Key Account Management to sell Sleep & Home Respiratory Products into our largest accounts.
  • Evaluated potential growth of opportunities and coordinated with Senior Account Management on expanding the sale.

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8. CRM

high Demand
Here's how CRM is used in Inside Sales Account Manager jobs:
  • Utilize CRM to track all pertinent information related to the opportunity and effectively manage territory
  • Managed CRM sales pipeline for management forecasting and proper account and opportunity management.
  • Facilitated CRM database resulting in improved sales metrics and funnel management.
  • Mastered internal Microsoft SharePoint and Dynamics AX/CRM operations interfaces.
  • Mastered CRM and all internal Customer Service systems to generate quotes, enter orders and tracking of all processed large orders.
  • Experienced within Quote Works, Excel, Microsoft CRM, all vendor partner portal pages, WebEX, PowerPoint, etc.
  • Selected by DSM to pilot CRM sales software which led to national roll out of SalesPrism selling tools.
  • Processed orders in Mas90, and managed detailed client account information in CRM data base of 1500 accounts.
  • Increased market share by prospecting and cold calling using an in-house CRM, exceeding new account goals.
  • Maintain our sales data and purchase orders though sales force CRM, quick books.
  • Train Inside Sales Managers and new hires on the SAP system and CRM Systems.
  • Navigate through CRM programs to stay up to date with data involving my accounts.
  • Provided documentation and reports via CRM and MS Excel for all activity with clients.
  • Monitored profit margins and tracked account activity in Gold Mine CRM database.
  • Conceived and implemented first direct mail sales lead program utilizing CRM software.
  • Input customer information and new prospects in CRM for reporting data purposes.
  • Assisted in the training of the new CRM system to Sales Representatives.
  • Maintain CRM system contact information as well as project/proposal status or updates.
  • Input and updating of new opportunities into SalesForce and other CRM.
  • Managed MSFT CRM database to track opportunities and accurately forecast.

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9. Customer Relations

high Demand
Here's how Customer Relations is used in Inside Sales Account Manager jobs:
  • Conducted pricing, product availability and delivery issued analysis and recommended strategies and/or policies to improve customer relationship and retention.
  • Cultivated customer relationship management solutions to ensure high standards of company were met on daily basis.
  • Order processing, maintained customer relations, handled complaints and adjustments consistently and effectively.
  • Develop strategic marketing plans and applications to promote products and build customer relationship.
  • Managed accounts and customer relations, including fulfilling customer requests by
  • Establish and maintain customer relations with internal and external customers.
  • Document customer interactions via web-based Customer Relationship Management tool.
  • Updated and maintained the customer relationship management database.
  • Develop new accounts and establish customer relations.
  • Wholesale sales and customer relationship management.
  • Managed customer relations with accounts from start to finish, tracking inventory and shipments.
  • Report any service, quality or other problems that may affect customer relationship.
  • Maintain Customer relationship via electronic mail, phone, and customer interfacing.
  • Traveled 25% to territory to develop and maintain customer relations.
  • Achieved $3 million quarter-over-quarter business and acted as trusted advisor to strengthen customer relationship.
  • Increased sales and enforced positive customer relations by attending corporate market shows..
  • Field all incoming calls to eliminate voicemails, answer customer questions on our products, building stronger customer relations.

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10. Revenue Growth

high Demand
Here's how Revenue Growth is used in Inside Sales Account Manager jobs:
  • Performed needs assessment with a consultative sales approach, resulting in 50% revenue growth and equating $800K per year.
  • Developed strategic goals and objectives to achieve successful revenue growth month after month.
  • Achieved 130% quota attainment while increasing territory & revenue growth.
  • Created effective pipeline for forecasting and revenue growth.
  • Focused on revenue growth and corporate strategic messaging.
  • Increased revenue growth by 50% for more than $100,000 annually.

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11. Client Relationships

high Demand
Here's how Client Relationships is used in Inside Sales Account Manager jobs:
  • Retained long-term business by building client relationships, understanding customer needs, and clearly communicating product benefits.
  • Maintained strong client relationships with quarterly communications and exceeding their expectations.
  • Secured new customers and maintained existing client relationships.
  • Develop new business and improve existing client relationships.
  • Established client relationships by cold-calling large businesses.
  • Exceed monthly sales quota through strong client relationships and thorough analysis of any client disputes.
  • Maintained client relationships in support of the V.P.
  • Establish and nurture client relationships primarily at the IT Director, CIO level.

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12. Outbound Calls

high Demand
Here's how Outbound Calls is used in Inside Sales Account Manager jobs:
  • Utilize effective methods of communication that include multiple daily outbound calls, account reviews, mail merge lists and emails.
  • Managed high volume of inbound & outbound calls and maintained assigned base of accounts to exceed all quota metrics.
  • Handle high inbound call volume, initiating outbound calls, communicating product and market information.
  • Make daily outbound calls to prospective businesses to generate leads and new business clients.
  • Make outbound calls to increase sales, and keep open communication for future opportunities.
  • Handled inside sales order desk including inbound and outbound calls and order processing.
  • Implemented a consultative, yet direct selling approach on all outbound calls.
  • Maintained over 250 new and existing accounts through inbound and outbound calls.
  • Focus on outbound calls to specific territory in support of Territory sales.
  • Conducted over 200 outbound calls weekly to develop and manage executive relationships.
  • Make outbound calls on current accounts as well as prospect accounts.
  • Performed daily outbound calls and emails to targeted acquisition leads.
  • Received award for most outbound calls during a sales campaign.
  • Placed outbound calls to shipping managers selling Emery Worldwide services.
  • Completed on average 40 daily outbound calls per day.
  • Manage client relationships through outbound calls and phone meetings.
  • Provided quality Customer Service handling inbound and outbound calls.
  • Completed 150 outbound calls daily to warm leads.
  • Placed outbound calls to current customers and prospects.
  • Generate new customers, make outbound calls.

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13. New Clients

high Demand
Here's how New Clients is used in Inside Sales Account Manager jobs:
  • Manage assigned territory to handle contact with current clients to assess ongoing needs and prospect territory by phone for new clients.
  • Track closed and moved accounts in order to secure and retain new clients operating at the same place of business/address.
  • Acted as account manager for the entire west coast; developing the market by researching and finding new clients.
  • Added 40 new clients to system database with 60% providing new business within the last 13 months.
  • Increased company revenue by generating new clients via referrals from existing clients and contacts in the industry.
  • Bottom Line: Grew 1/4 clients to dedicated service spend thresholds, and acquired 22 new clients.
  • Increased Partner's number of new clients, revenue generation and new product line sales.
  • Generate two or more sales per week as well as meeting with potential/new clients.
  • Closed new clients, as well as generating leads for outside field representatives.
  • Developed new clients through phone, email & trade show prospecting.
  • Analyzed PO requisition to daily interaction with new clients documented results.
  • Prospected for new clients via cold calling.
  • Fostered relationships with new clients and prospects in anticipation of the team's relocation to the Barclays Center in Brooklyn.

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14. Trade Shows

high Demand
Here's how Trade Shows is used in Inside Sales Account Manager jobs:
  • Participate in regional and national trade shows, supporting manufacturers by performing product demonstrations and answering technical or application questions.
  • Attended trade shows and professional development seminars
  • Marketed company at regional conferences and trade shows by working booth and attending networking events with existing clients and new prospects.
  • Account Executive representing Cisco in small and mid-market sales, Education and Government accounts, also at conferences and trade shows.
  • Attended trade shows and conferences to promote the company and to interact with current and potential new customers.
  • Prospected within assigned account base for new revenue opportunities through leads, trade shows, and visits.
  • Attended weekly production meetings; Participated in trade shows, seminars and training as required.
  • Attended 10-15 trade shows a year promoting our products to over 150,000 people each year.
  • Required to travel to region bi monthly to conduct store visits and attend trade shows.
  • Attended trade shows, attended and supported sales meetings and customer training sessions with clients.
  • Assisted sales representatives and sales managers with lead qualification from website and trade shows.
  • Promoted new products with existing accounts and participated in Trade Shows throughout the country.
  • Attended various trade shows to meet current and new customers and introduced new products.
  • Contributed in trade shows and demo days offered by Mi-T-M Equipment Sales and Services.
  • Attended various trade shows and educational opportunities to demonstrate products and generate leads.
  • Experienced with Import Company knowledge, Trade Shows, and Inside Customer Sales.
  • Develop new client base through constant phone contact, email and trade shows.
  • Booked all trade shows, hotel reservations, car rentals and events.
  • Represent company at industry trade shows and build relationships with new clients.
  • Attended industry trade shows to establish vendor relationships, drive new business.

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15. Technical Support

average Demand
Here's how Technical Support is used in Inside Sales Account Manager jobs:
  • Trained existing partners on new technologies, provided technical support and recommended solutions.
  • Interacted with customers on a number of issues, including billing and shipping, technical support, and customer care.
  • Provided customer technical support for trace detection systems, including calibration and troubleshooting over the phone and email.
  • Handled over 120 retailer/sub based accounts in resolving issues, technical support, and orders.
  • Ensured all technical support requests are completed in an accurate and efficient manner.
  • Work closely with technical support team, providing feedback for product enhancements.
  • Assist customers in technical support with an extensive product line.
  • Provided technical support expertise in hardware, and software services.
  • Coordinate customer's needs and communicate them to Technical Support, Underwriting and Installation to ensure a successful account set up.
  • Account Executive responsible for inside sales and presales technical support for Chile, Peru and Venezuela.

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16. Customer Accounts

average Demand
Here's how Customer Accounts is used in Inside Sales Account Manager jobs:
  • Grow company revenue by effectively cultivating, managing and selling to new customer accounts in an assigned territory.
  • Maintained customer rapport expediting quotes and managing customer accounts increasing gross profit dollars significantly.
  • Oversee all existing customer accounts, generate new leads and customers, maintain stock, build and maintain relationships with customers.
  • Established over 275 new customer accounts in first twelve months by utilizing all available types of lead generation including social media.
  • Managed customer accounts, answered inquiries, and addressed issues, to product and development specialist for this worldwide company.
  • Reviewed customer accounts and had corporate run D&B on accounts in arrears for credit review and collection purposes.
  • Managed existing customer accounts with an emphasis on driving increased sales and achieving program goals over the internet and phone.
  • Work with Accounting/Credit Relations Department to ensure customer accounts are kept current and new customer information received to process.
  • Handled customer accounts on the west coast, assisted customers with part numbers for new orders.
  • Maintain all records on customer accounts with follow up and issue trouble tickets if necessary.
  • Manage customer accounts; answer all questions and concerns regarding their investment in the product.
  • Increased gross sales and market share within company's customer accounts and several national regions.
  • Manage customer accounts to promote growth of existing and newly rolled out aerospace products.
  • Establish and maintain a relationship with a list of up to 90 customer accounts.
  • Managed approximately 75 customer accounts, and approximately $2 million in sales.
  • Develop and maintain strong customer relationships with an assigned group of customer accounts.
  • Manage 35 customer accounts with combined annual sales over $1,900,000.
  • Assisted outside sales team in managing customer accounts in Northeast Market.
  • Account Manager - Handling hundreds of customer accounts each year.
  • Managed customer accounts from within the pharmacy through building relationships.

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17. Business Development

average Demand
Here's how Business Development is used in Inside Sales Account Manager jobs:
  • Worked effectively with sales, marketing and business development with regular communication on account suggestions, requirements and staff development.
  • Maintain robust and accurate sales funnel supporting all Sales Account Managers, Business Development Managers develop strategically focused sales plans.
  • Retained and expanded business technology growth within the account set to uncover further business development opportunity for HP customers.
  • Develop, maintain, and grow partner relationships and identify and recommend new business development opportunities.
  • Assisted Dell Business Partners and Business Development Managers in generating qualified End Users.
  • Initiated contact and communicated unique product value and led business development efforts.
  • Assisted business development efforts by researching new strategies.
  • Work with cross-functional teams to support market development, and business retention through business development, and territory account planning.
  • Established business development and strategy for IBM Inside Sales team (IBM.COM) supporting revenue and goal achievement throughout launch.
  • Supervised Mid-Tier Initiative, a pilot program focused on the development of small accounts and new business development.
  • Account relationship, new business development, and technical support manager for business and residential long distance accounts.
  • Managed business development with distributors and key accounts increasing sales revenues10% year over year for 5 years.
  • Oversee all sales and business development functions analyzing potential account, initiating and closing the sale.
  • Head business development by building strong partnerships with clients, recognizing opportunities, and recommending solutions.
  • Work with Marketing and Business Development teams to launch sales initiatives to increase pipeline.
  • Focus included new product sales/new business development (NCV).
  • Provided business development support for the outside sales team.
  • Leveraged cold calling strategies to drive new business development.
  • Tasked with account business development and reseller mapping in support of account growth.
  • Key Achievements: Promoted from Business Development into Sr.

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18. Order Entry

average Demand
Here's how Order Entry is used in Inside Sales Account Manager jobs:
  • Managed personnel, helped with procedures dedicated to order entry department.
  • Order Entry & RMA Entry based on the daily calls, emails and faxes, sending confirmation of each to customer.
  • Team leader for 15 employees for fast paced call center; 2 years (Promoted from order entry to Group Leader)
  • Created order entry manuals, account setup procedures, in charge of creating efficiency goals for employees in my divisions.
  • Managed requests in volume relating to pricing, availability, order entry, expediting, tracking delivery, and troubleshooting.
  • Order entry, backlog/shipping reports, delivery schedules and expedites, pricing for direct customers, samples and literature requests.
  • Quoted, estimated and order entry of all materials distributed, related to travel and utility trailers.
  • Create order entry, parts lists, works tickets, parts order and schedule jobs.
  • Perform order entry, Ensuring all final documentation complete, enabling ability to claim revenue.
  • Managed all aspects of the sales order process from order entry through delivery.
  • Prepared and assisted customers with product quoting, price negotiation and order entry.
  • Assist with daily order entry for all accounts, nationwide.
  • Complete order entry with correct pricing and materials.
  • Maintained order entry through an automated system.
  • Execute sales orders and order entry.
  • Order entry of purchase orders.
  • Collaborated with all departments to efficiently manage workflow from order entry to delivery and follow-up.
  • Learned to utilized new computer software; Alis for the use in order entry and Sales Force for client relationship management.
  • Negotiate pricing with vendors to reduce cost Order Entry, quote bids, process sales orders and purchase orders.
  • Managed all quotes and order entry with all mid-level buyers and IT staff.

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19. New Product Development

average Demand
Here's how New Product Development is used in Inside Sales Account Manager jobs:
  • Developed long term relationships within strategic accounts including purchasing, research and development, manufacturing, new product development and regulatory.
  • Provided technical design and manufacturing experience for new product development and was utilized in resolving manufacturing, customer service/product issues.
  • Completed evaluation of new product developments and coordination of necessary support for introduction of new product.
  • Insured successful new product developments and delivery to market through active involvement with design, purchasing and manufacturing.
  • Developed and initiated new product development plan as well as forecasting model for the organization.
  • Determined sales forecasts for proposed new products and justify new product development investments through market analysis.

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20. Cold Calls

average Demand
Here's how Cold Calls is used in Inside Sales Account Manager jobs:
  • Sourced new sales opportunities through outbound cold calls and inbound leads with the objective of increasing revenue in a specific territory.
  • Generated revenue through cold calls to area companies to set up appointments to sell Nets Season, Partial and Group Sales.
  • Developed new corporate and small business accounts through effective marketing and cold calls, networking professional sales presentation and follow-up.
  • Conducted cold calls to equipment vendors to promote services that would aid their customers in financing business equipment.
  • Initiate up to 100 outbound cold calls with up to 2.75 hours of active phone time per day.
  • Set appointments, cold calls, follow up on quotes, call reports and expense reports.
  • Increased growth in territory through lead generation via cold calls, e-mail and direct mail campaigns.
  • Performed an average of 50 cold calls a week to proactively seek out new business leads.
  • Maintain a high level of activity including cold calls, appointments, and online demos.
  • Make prospecting cold calls to customers and industry specific leads on a daily basis.
  • Generate and grow business through customer visits, cold calls, e-mails and mailers.
  • Assisted Director of Sales & Marketing with sales calls (including cold calls).
  • Utilized internal leads and also made cold calls to homeowners to acquire business.
  • Generated a successful personal sales lead list for 60-70 cold calls per day.
  • Generate new prospective leads for the database using cold calls and driver leads.
  • Source and secure new revenue opportunities through networking, cold calls and referrals.
  • Developed accounts through creative and tenacious cold calls, phone and email prospecting.
  • Pitch the Better Business Bureau value proposition via of cold calls.
  • Averaged 90 cold calls a day to build new business.
  • Increased new business through cold calling and incoming cold calls.

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21. Key Decision Makers

average Demand
Here's how Key Decision Makers is used in Inside Sales Account Manager jobs:
  • Developed relationships with key decision makers, responded to customer needs, tracked and monitored account activity.
  • Scheduled meetings with decision makers for appropriate Territory Manager by qualifying the appropriate key decision makers.
  • Developed strong, healthy relationships with key decision makers both internally and externally.
  • Developed professional relationships with key decision makers within commercial and government accounts.
  • Evaluated accounts for profitability and maintained relationships with key decision makers.
  • Developed long term profitable business relationships with key decision makers.
  • Engaged in prospecting techniques including cold calling, scheduling appointments, and meeting with key decision makers at customer locations.
  • Set 5-10 demonstrations per month with key decision makers resulting in 5 Field Sales Accepted Opportunities per month.
  • Partnered with customers for the best results consulting with Key decision makers and their departments.
  • Identify sales opportunities within the account by speaking with key decision makers on upcoming projects.
  • Communicated CDW's value proposition to key decision makers within the organization.
  • Prospected new training contacts, key decision makers and managed client relations
  • Establish relationships with key decision makers to optimize mid-market growth.
  • Fostered rich relationships with key decision makers and influencers within company to appropriate business units.

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22. Sales Support

average Demand
Here's how Sales Support is used in Inside Sales Account Manager jobs:
  • Offer sales support to an Outside Sales group and customers for the Central Region territory, to include 13 states.
  • Worked within a team environment and partnered with the solutions sales support team to develop account strategies and close business.
  • Led and executed sales support, sales product presentations, pricing negotiations, and product availability to business end user.
  • Served as Federal Rep Council Founder & Secretary, facilitating & promoting communication between Sales & Sales Support.
  • Provided strong customer service and inside sales support for Outside Sales and Branch Manager in Hartford, CT.
  • Order Entry, Sales support, expediting, technical support for the East Coast Territory.
  • Provided inside sales support to five outside sales representatives located in four different states.
  • Managed Inside Sales Support team for DC-based operation (1200+ calls per day).
  • Provided sales support to 4 Outside Sales Representatives covering Midwest territories across 14 states.
  • Developed a strong working relationship with outside sales team and provide sales support.
  • Manage inside sales in partnership with my outside sales support.
  • Provide inside sales support for the company.
  • Managed pre-sales support and designs for business partners and outside representatives, increasing closed revenue by $800,000 per month.
  • Provided overall sales support to Intermodal sales team, reviewed and updated quotes for renewal information.
  • Collaborated efforts with 10 sales support team members, expeditors, and management.
  • Provided dedicated back-office sales support for three EAMs.
  • Provide customer service and sales support for Wiremold, Cablofil, PW Cable Tray, Lutron and additional lines as assigned.
  • Direct responsibilities included portal sales and sales support, upsells and weekly webinar trainings with Veterinarians on new products.

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23. Customer Relationships

average Demand
Here's how Customer Relationships is used in Inside Sales Account Manager jobs:
  • Establish customer relationships with appropriate customer personnel such as purchasing, management and finance besides interacting with the top management.
  • Account Manager primarily sold business to business growing customer relationships leading to increased market share and grew overall margin.
  • Position requires finely tuned customer service skills to repair customer relationships with company where previously damaged by customer dissatisfaction.
  • Established new accounts, built customer relationships, retained existing customers by providing uniform solutions and image consulting.
  • Develop strong customer relationships while reviewing and analyzing complex data to minimize inventory, liability and risk.
  • Enhanced and expanded customer buying patterns by introducing new customers as well as strengthening existing customer relationships.
  • Develop strong customer relationships, understanding and addressing each customer's individual needs by creating solutions.
  • Developed a quarterly newsletter and various marketing mailings to strengthen customer relationships and increase sales.
  • Maintained new and existing customer relationships through continual contact and anticipation of customer's needs.
  • Cultivated and managed customer relationships as the trusted point-of-contact with 100% customer satisfaction.
  • Strengthened customer relationships by aiding in product resolutions for inventory needs, missed shipments/voids.
  • Managed customer relationships while generating maximum sales and profit of products and services.
  • Created new solid, long-term relationships with customers while maintaining existing customer relationships.
  • Maintained accounts and customer relationships by penetrating new lines of business.
  • Motivated sales representatives grow sales and customer relationships with positive rewards.
  • Focus on maintain superior customer relationships through dedication to service reliability.
  • Developed and executed marketing plans to build effective customer relationships.
  • Expedited shipments through efficient contract management and strong customer relationships.
  • Develop strong customer relationships with corporate organizations of varying size.
  • Maintained and developed customer relationships by phone.

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24. Phone Calls

average Demand
Here's how Phone Calls is used in Inside Sales Account Manager jobs:
  • Expand client base by making 80-100 phone calls per day, internet research, and networking people at Nets games.
  • Generate leads through phone calls and email campaigns, resulting in new business opportunities with new and existing clients.
  • Assisted the office staff with inputting job orders, answering telephone calls and costing jobs.
  • Conducted phone calls to sales leads to grow revenue from existing accounts within assigned territory.
  • Generated revenue by closing sales via social media, phone calls, and in-person appointments.
  • Build relationships through phone calls, face to face appointments, and networking events.
  • Placed and received phone calls to follow up and rectify problems with accounts.
  • Maintained relationships with over 130 clients through 45 day phone calls/follow up.
  • Coach and train new employees through phone calls and daily action plans.
  • Handle website, phone calls, and email inquiries for pricing.
  • Sustain daily average of 45 telephone calls and 135 call minutes.
  • Make over 70 phone calls and send over 60 emails daily.
  • Maintained and enhanced current client relationships by visits and telephone calls.
  • Take incoming phone calls regarding new or existing business and services.
  • Developed personal relationships with clientele with phone calls and emails.
  • Prospect new business in assigned territory by phone calls.
  • Averaged 60 outgoing phone calls per day.
  • Page individuals to inform them of telephone calls, using paging and interoffice communicationequipment.
  • Multitasked among emails, phone calls, faxes and cross-functioning departments.

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25. Internal Departments

average Demand
Here's how Internal Departments is used in Inside Sales Account Manager jobs:
  • Facilitate discussions with key staff members to implement new agreements utilizing internal departments to ensure smooth transition and customer satisfaction.
  • Conducted superb customer service to various sales force, internal departments, dealerships about sales finance contracts and other vital information.
  • Managed office, communicate and coordinate with internal departments regarding customer service, serve as back up to other departments
  • Acted as the liaison between customer and internal departments to convey customer needs and requirements.
  • Displayed problem solving skills as a liaison between clients and internal departments.
  • Maximize client relationships to fully service all internal departments and groups i.e.
  • Work with internal departments to ensure customer transactions are processed accurately and efficiently.
  • Gross sales on these accounts last year were approximately $40,000,000 * Liaison for my clients and internal departments.

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26. Annual Sales

average Demand
Here's how Annual Sales is used in Inside Sales Account Manager jobs:
  • Developed and executed a monthly/weekly/daily business plan to target monthly and annual sales goals.
  • Meet/exceed annual sales quota of $3 million through growth & saturation of current accounts and generating new business.
  • Devised and delivered WEBEX sales presentations; recognized multiple times for excellence with quarterly and annual sales awards.
  • Managed orders for 23 accounts representing $5.3MM in annual sales volume, including several Top 10 clients.
  • Generated sales of more than $3 million annually and averaged 125% of annual sales plan.
  • Managed major accounts in the Mexico market resulting in more than $1.25 million in annual sales.
  • Generated over one-million dollars in annual sales revenue; consistent top performer in monthly sales figures.
  • Attained new business worth $225,000 in annual sales by initiating market research in unfamiliar segment.
  • Managed over 400 accounts nationwide, contributing to annual sales in 2010-2011 of $14.7 million.
  • Recognized as 1st person to achieve $1 million in annual sales in department.
  • Managed inside sales for Eastern US Region producing annual sales of $35M+.
  • Exceeded annual sales quotas by 35%+ every year during tenure.
  • Drive annual sales compensation and territory planning process for Inside Sales Organization.
  • Achievement-oriented and believe in performance rewards for exceeding annual sales goals.
  • Supported contract service resulting in $1.4million in annual sales.
  • Managed an account base with $18m in annual sales.
  • Generated US$3M in annual sales managing 30-account portfolio.
  • Generated $3M annual sales in new business.
  • Exceeded regional annual sales target by 125 %.
  • Processed and managed 100+ orders per month ($20MM+ annual sales) for Intel NA, Europe and Asia.

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27. Sales Process

average Demand
Here's how Sales Process is used in Inside Sales Account Manager jobs:
  • Managed entire sales process including negotiating pricing, ensuring profitability, contract initiation, and on-boarding new customers.
  • Updated customer information using company software Set appointments for outside sales Processed and handled inbound and outbound calls
  • Streamlined sales process from opportunity to revenue recognition improving time management and efficiency.
  • Created close relationships, managed sales process and generated revenue opportunities remotely.
  • Worked on a team to develop LEAN Six Sigma initiative to help with the sales process to drive sales.
  • Managed the sales process from order inquiry, research and acquisition, to proposal generation and order fulfillment.
  • Handled entire sales process from prospecting to close, while creating quotes and proposals for entire sales team.
  • Trained WebSphere Sales Reps on tools; go-to person for issues, enabling high-client satisfaction during sales process.
  • Run entire sales process from initial cold call to close on inside with average deal size $35k.
  • Maintained and managed nationwide accounts through the sales process, including ordering, delivery, and billing.
  • Carried out the entire sales process from account identification to close to ongoing consumer relations and sales.
  • Guide customers through sales process of selecting and purchasing IT products and services.
  • Trained and developed PTC and VAR inside and outside reps on sales process.
  • Followed St. Paul Abrasive's seven-step sales process to receive the sale order.
  • Trained new team members on SAP and sales processes.
  • Full life cycle of sales process experience.
  • Handle all phases of sales process.
  • Track sales process and stages in the CRM system.
  • Confirm customer understanding of the solution, sales process and provide additional customer education.
  • Managed sales process with VARs and clients from beginning to close in close collaboration with an Outside Territorial Sales Manager.

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28. Product Knowledge

average Demand
Here's how Product Knowledge is used in Inside Sales Account Manager jobs:
  • Developed and presented product knowledge to customer's purchasing and Engineering departments.
  • Created a more customer-friendly environment by training new hires in email etiquette, customer relations, after-sales service and product knowledge.
  • Utilized extensive PC product knowledge to inform, guide and influence client purchases, ensuring achievement of company's revenue goals.
  • Designed and built high end security installations based on product knowledge and description of customer needs.
  • Attended regular sales and marketing team meetings to stay abreast of client demands and product knowledge.
  • Achieved $90k order by utilizing my extensive product knowledge and strong negotiation skills.
  • Trained new hires in product knowledge, sales techniques, and business processes.
  • Attend meetings on product knowledge, up selling new and old products
  • Assisted employees in sales strategies, product knowledge and system training.
  • Researched competitors' strategies and uses product knowledge to generate solutions.
  • Inventory management, product knowledge, and daily office duties.
  • Acquired extensive product knowledge to better assist customers and clients.
  • Increased product knowledge and sales by educating clients acquiring first class coin collection, seeking opportunities to upsell when possible.
  • Used metal fabrication and Burgon product knowledge to accurately quote prices.

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29. Sales Reps

average Demand
Here's how Sales Reps is used in Inside Sales Account Manager jobs:
  • Worked as Account Manager with a national territory while complying with local rules of engagement with outside sales reps.
  • Support the needs of five Outside Sales Reps, supplying spec sheets, sample product, customer information.
  • Collaborated with outside sales reps, increasing opportunities by farming captured accounts and focusing on identifying new prospects.
  • Build strong relationships with technology partners and respective field sales reps/management to gather leads and sales opportunities.
  • Assisted and trained new outside sales reps on processes and products using the inside sales telephone queue.
  • Worked closely with outside sales reps to advance processing in order to obtain sales approvals and permits.
  • Set appointments for President and CEO, Sales Reps for customer visit and MFG plant tours.
  • Trained, Coached, and lead other inside sales reps, both inbound and outbound.
  • Reported directly to the regional manager as the Team Leader to 12 inside sales reps.
  • Demonstrated efficiency by entering the most orders each month for all IWP sales reps.
  • Worked closely with field sales reps to gain new business and grow current accounts.
  • Support and cover for Sales Reps and respond to inbound customer inquiries as needed.
  • Provided strong support for outside sales reps as well as maintained independent account base.
  • Rated number 2 out of 12 sales reps, awarded stock and bonus.
  • Managed 12 sales reps and coordinated sales efforts in those regions.
  • Work closely with Sales Reps and Regional Sales Manager.
  • Collaborated with U.S. account manager and outside sales reps.
  • Provided operational support for outside sales reps.
  • Traveled to train customers and sales reps.
  • Provided sales support to outside sales reps.

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30. Market Share

low Demand
Here's how Market Share is used in Inside Sales Account Manager jobs:
  • Earned Territory Sales Awards in 2003 and 2004 for overall sales and highest market share increase while managing Inside Sales team.
  • Gained tap market share within the first four months by replacing six competitive tap handles for SED's major suppliers.
  • Contribute to specialty sheet and coil market share growth in the southeast utilizing the Atlanta Georgia facility.
  • Developed account base of strategic ethnic consolidators to increment market share in under per- forming routes.
  • Expanded company market share in Canada by assisting in the start-up of a new warehouse.
  • Delivered 10% market share and revenue increase annually across critical business partners and clients.
  • Tracked sales performance, market share, POS reports for end users and sales accounts.
  • Retained customers who were approached by our competitors and grew market share.
  • Implemented partner sales incentives to stimulate demand and increase market share.
  • Negotiated contracts with new distributors to increase company market share.
  • Increased regional market share by 50 % within 6 months.
  • Balanced market share and profit for company.
  • Build and leverage business relationships with managers of small distributors of Masco cabinets to promote sales and capture market share.
  • Aligned with Lenovo field reps to win business from our competitors to grow Lenovo US market share.

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31. Sales Cycle

low Demand
Here's how Sales Cycle is used in Inside Sales Account Manager jobs:
  • Collaborated with outside sales representatives on account qualifications and sales cycle promotion.
  • Executed full sales cycle, beginning with prospecting, qualifying leads and cold-calling, through complete implementation of campaign.
  • Prospected, sourced and obtained new accounts through varied sales cycles and negotiation of prices and delivery of goods.
  • Build relationship with the lead to assist them into the sales cycle and close the account.
  • Managed all aspects of the sales cycle from the beginning process through close of the sale.
  • Collaborated with outside sales teams and cold called potential customers to effectively expedite the sales cycle.
  • Facilitate resources with product teams and or sales engineers necessary to advance progress during sales cycle.
  • Provided partners with resources and training for business development, sales cycle and marketing process.
  • Followed through with the full sales cycle and confirmed the project went as planned.
  • Manage sales cycles to ensure correct, on-time delivery and follow-up customer service.
  • Provided sales and administrative assistance for outside sales representatives throughout the sales cycle.
  • Implemented sales cycle from discovering opportunities, qualifying, assessing and closing deals.
  • Value creation sale combined with a highly complex sales cycle using multiple products.
  • Managed full sales cycle with channel re-sellers to achieve sales goals.
  • Entered orders through SAP and tracked sales cycle using Sales Force.
  • Process and collect Accounts Receivable at end of each sales cycle.
  • Manage all aspects of the sales cycle from prospecting to closing.
  • Work closely with field reps to manage complex sales cycle.
  • Managed the entire sales cycle from engagement of opportunity to closure
  • Facilitated the full sales cycle & oversaw post-sales support.

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32. Potential Customers

low Demand
Here's how Potential Customers is used in Inside Sales Account Manager jobs:
  • Delivered sales conversations describing solutions in order to help potential customers solve critical challenges in local area networks and data centers.
  • Managed assigned territory to source potential customers, understand business needs, and identify networking requirements.
  • Build business approach to generate opportunities by outbound calling to potential customers.
  • Maintain contact with pharmacies who have existing accounts or that are potential customers and manage accounts that are assigned.
  • Designed an order form/quote form for the Inside-Sales Department, and an introductory bilingual e-mail for potential customers.
  • Field calls and inquiries from customers and potential customers providing response with courtesy, professionalism, and urgency.
  • Conducted sales calls to existing and potential customers to maintain and grow less than truckload and truckload revenue.
  • Developed a solid working knowledge of print products and the benefits they provide to potential customers.
  • Conducted sales calls to potential customers to maintain and grow freight customer business and revenue.
  • Assisted current and potential customers by providing key information needed to make a purchasing decision.
  • Participate in industry shows, travel to major accounts and potential customers as needed.
  • Enhanced Sales staff efficiency and orchestrated prompt quotes to customers and potential customers.
  • Organized joint sale calls with multiple potential customers to give sales presentations.
  • Establish and build long and lasting relationships with current and potential customers.
  • Maintain good relationships with existing customers, as well as potential customers.
  • Set sales appointments with potential customers out of 150+ cold calls daily.
  • Answer questions about our product to current and potential customers.
  • Interviewed potential customers to determine their needs and made recommendations for best products and services to meet their needs.
  • Prospect potential customers through various sources, including Linkedin Sales Navigator, Industry publications and lists, and Networking.

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33. Purchase Orders

low Demand
Here's how Purchase Orders is used in Inside Sales Account Manager jobs:
  • Reviewed and negotiated terms of purchase orders within company guidelines for acceptance.
  • Validated customer purchase orders for accuracy and special delivery requirements.
  • Validated and reviewed customer purchase orders for accuracy.
  • Processed and verified customer purchase orders.
  • Maintained inventory levels and placing purchase orders
  • Enter new purchase orders into system and make sure orders go out on time and are in stock and check inventory.
  • Provide service to customers, quotes, purchase orders, deliveries, credit issues, billing, and special requests.
  • Executed purchase orders, Developed Quotes, Sourcing, and Expediting of all new and existing products.
  • Created purchase orders for vendors, relayed communication with production on schedules and delivery time for product.
  • Administer formal quotes, process consumer purchase orders, and send professional sales acknowledgments to accounts nationwide.
  • Managed all purchase orders and their corresponding shipping schedules to maximize monthly sales and shipping quotas.
  • Maintain all purchase orders, delivery schedules, RMA's, credit terms and payments schedules.
  • Manage and monitor all activities associated with booking, tracking, processing customer purchase orders.
  • Analyze incoming purchase orders and take corrective action to resolve problematic issues.
  • Input and filing purchase orders and credit card numbers in a database.
  • Process purchase orders/material requisitions to meet client deadlines for their production needs.
  • Prepare all bids, negotiate pricing, and maintain purchase orders.
  • Enter Purchase Orders - coordinates with Customers to meet supply demands.
  • Completed purchase orders for purchasing stock inventory and other supplies.
  • Process purchase orders and requests for quotations.

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34. Channel Partners

low Demand
Here's how Channel Partners is used in Inside Sales Account Manager jobs:
  • Drive sales myself or through appropriate Cisco channel partners and ensure timely and satisfactory delivery and implementation of the recommended solution.
  • Maintain Positive business relationships with end users and channel partners in assigned geography to exceed expectations.
  • Leveraged channel partnerships to maximize sales volume.
  • Identified optimal relationship with our Channel partners to fulfill customer needs and utilization of the relative expertise of all parties.
  • Worked directly with CIO, IT Directors, and channel partners to provide the best solution for their IT needs.
  • Send proposals depending upon the requirements and work with the respective local Channel Partners for new deals and closures.
  • Respond to request from channel partners regarding pricing, availability, shipping, ordering and quality issues.
  • Demand generation for services through channel partners, trained executives and sales teams on program offerings.
  • Collaborated extensively with Channel partners, engineers and NAM's to closing business successfully.
  • Achieved sales goals through relationship building with vendors, channel partners and end users.
  • Work with Channel partners to help them plan and execute the collaboration sales plan.
  • Leveraged the vendor/distribution channel partnerships to ensure the best value pricing for customers.
  • Nurtured existing and created new relationships with client companies and channel partners.
  • Worked opportunities for channel partners and ensured follow up to close businesses.
  • Account prospecting, qualification and management involving Pre-Sales Engineers & channel partners.
  • Worked daily with channel partners to help close business.
  • Managed a relationship with End Users and Channel Partners.
  • Worked with prime contractors/ system integrators, 8(a) contractors, supply chain management and business-channel partners/ contractors.
  • Coordinated with our outside the sales team to support of our certified Nortel Channel Partners.
  • Fostered relationships with end user, channel partners, and Burgon field sales team.

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35. Current Customers

low Demand
Here's how Current Customers is used in Inside Sales Account Manager jobs:
  • Worked closely with current customers to ensure proper and complete relationship management.
  • Serviced current customers and created additional revenue through up-selling and cross-selling.
  • Work as a liaison between four Outside Sales Representatives and their current customers through follow up on open account bids.
  • Exceeded individual sales goals by creating leads, executing new deals with potential clients, and retaining current customers.
  • Perform outbound calling to follow up on leads and current customers in attempting to close incremental sales and renewals.
  • Demonstrated the value of our superior products to prospective and current customers through cold and retention calls.
  • Handled incoming calls from current customers to input orders and maximize sales by up-selling additional product.
  • Negotiated competitive pricing and discount levels for new and current customers based on freight volume.
  • Presented time and money saving solutions to prospects and current customers.
  • Organize joint sales calls with current customers and outside vendors.
  • Negotiate and maintain volume pricing relating to current customers.
  • Maintain contacts with current customers.

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36. C-Level

low Demand
Here's how C-Level is used in Inside Sales Account Manager jobs:
  • Identified, qualified and profiled networking opportunities by contacting C-Level corporate executives, Network Directors and IT Managers.
  • Contacted decision-makers including: Business Owners, C-Level Managers, Senior-level Engineers, Project Managers, and CAD Managers.
  • Face to Face presentations of solutions and Hardware in meetings with Customers and VP and C-Level Executives.
  • Penetrated key accounts by cold calling C-Level Management, IT Directors and Enterprise Architects.
  • Booked an average of 25 meetings a week with Director and C-Level Executives.
  • Target audience of Director, VP, and C-Level IT professionals only.
  • Called on C-level within Fortune 500's and 1000's.
  • Provided cash automation software solutlions to C-level.
  • Develop and execute long term client relationships at C-levels for strategic accounts, acting as a trusted advisor to senior executives.
  • Called on presidents, owners, and c-level executives of [ ] revenue companies.
  • Networked and identified decision makers (C-levels, VPs, IT executives).
  • Engaged with C-Level customers in Federal, Healthcare,

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37. High Volume

low Demand
Here's how High Volume is used in Inside Sales Account Manager jobs:
  • Created and maintained a select high volume account base within a highly competitive computer component distribution industry.
  • Received and managed a high volume of endorsements and certificate of insurance request
  • Direct phone sales of Steel, Aluminum, and Stainless Steel to high volume larger End Users throughout the United States.
  • Handled high volumes of calls and prioritized work-load in a quick-paced, self-managed environment.
  • Handled high volume daily sales activities to achieve or exceed assigned quota.
  • Coordinate manufacturing of product with Production Manager Maintain High Volume clients.
  • Maintained high volumes selling specialty publications and software; consistently met sales objectives.
  • Managed high volume, multi-million dollar accounts.

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38. OEM

low Demand
Here's how OEM is used in Inside Sales Account Manager jobs:
  • Negotiated OEM distribution license agreements.
  • Account liaison for many OEM's, Industrial Suppliers, Contractors and Global Exporters.
  • Coordinate the quotation of custom products for the Board Test and OEM Product Lines.
  • Raised standards for customer care through Voice of Customer efforts in OEM market.
  • Developed, maintained, leveraged strong relationships with OEM partners, and distributors.
  • Managed Original Equipment Manufacturers (OEM) accounts and distributors throughout North America.
  • Team Leader for all Original Equipment Manufacturer (OEM) cargo bids/tenders/offers.
  • Maintain and develop all account activities for over 30 OEM accounts.
  • Managed day to day requirements of 15 existing OEM partner accounts.
  • Assisted with on-boarding of new OEM partners.
  • Negotiated Government contracts for OEM's.Researched the market and competition and identified specific customer needs.
  • Strategized with Aftermarket and OEM customers to determine needs, provided pricing and delivery, driving sales and promoting profitable margins.
  • Worked with sales organization to insure clean processing of highly customized OEM software agreements through standard ordering systems.
  • Coordinate with new and existing accounts Respond to phone inquiries from Distributors/Resellers/OEM/System Integrators regarding order status, product availability, etc.

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39. Order Processing

low Demand
Here's how Order Processing is used in Inside Sales Account Manager jobs:
  • Eliminated EDI order processing data entry errors, which improved efficiency and accuracy.
  • Managed order processing and tracking, inventory and shipping activities and product delivery.
  • Coordinated all communications and order processing for specific assigned accounts.
  • Credited with driving gains in retention and customer satisfaction through exceptional handling of order processing, logistics, and issue resolution.
  • Quoted pricing on product and factory lead times and customer order processing, expediting factory orders when necessary.
  • Coordinate and monitor all aspects of order processing along with shipping coordination and tracking for on time delivery.
  • Subject Matter Expert for key accounts, delivering accurate and timely order processing / fulfillment and problem resolution.
  • Contract review and order processing.
  • Order processing into MAS200 database.
  • Utilize SAP for all customer related functions such as inquiries, order processing, RMAs, and quotations.
  • Work with outside sales representatives to manage projects and on-going order processing.

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40. Prospective Customers

low Demand
Here's how Prospective Customers is used in Inside Sales Account Manager jobs:
  • Profiled prospective customers and implement various prospecting techniques to evaluate customers buying patterns and to identify key decision makers.
  • Generated new business by researching, extensive cold calling and marketing to prospective customers in the health food and cosmetic industry.
  • Conducted video conferencing set up and technology demos both on and off site for prospective customers.
  • Target prospective customers to gain quotations and close sales.
  • Coordinate demonstrations with prospective customers and educate prospects on dynaTrace software solutions for APM.
  • Account Manager for promotional signs manufacturer, calling on house accounts as well as POP prospective customers.
  • Conduct remote webinars and demos for partners and prospective customers.
  • Receive inbound call from prospective customers and sold customers using sales technique Responsible for upsell of security products

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41. Sales Pipeline

low Demand
Here's how Sales Pipeline is used in Inside Sales Account Manager jobs:
  • Identify prospects utilizing creative lead generating techniques; took initiative to implement a new sales pipeline management tool.
  • Provided weekly forecasts to VP Sales & Marketing on all sales activities related to the sales pipeline development.
  • Created, grew and maintained a robust sales pipeline in both new hardware, software and services business.
  • Top Sales performer within our department for the last 6 years, managing high volume sales pipeline.
  • Revived outdated sales call list and manufactured it into a very productive sales pipeline.
  • Increase a revenue generating sales pipeline, which consists of active accounts.
  • Build and maintain a sales pipeline to achieve and exceed monthly quota.
  • Increased sales pipeline by engaging in cold calling and inbound lead development.
  • Build, manage, and maintain a sales pipeline in targeted area.
  • Contributed 30 percent existing business revenue to North America sales pipeline.
  • Ensured that sales pipeline remained full with qualified prospects.
  • Achieved sales goals by maintaining adequate sales pipelines and maintaining customer relationships.
  • Tracked client sales lifecycle in a substantial sales pipeline of opportunities in Salesforce.com.

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42. Product Information

low Demand
Here's how Product Information is used in Inside Sales Account Manager jobs:
  • Initiated discussion of new product information during routine follow-up calls with existing customers resulting in 20 additional sales.
  • Developed call patterns to new and existing customers conveying promotional and product information and secure product orders.
  • Demonstrated thorough knowledge of client product program and communicated product information with target audiences using proper terminology.
  • Delivered product information and negotiated business deals.
  • Travel to trade shows in assigned territory, set up merchandise, write orders, provide product information.
  • Worked with sales staff to provide them with design ideas and product information to secure business.
  • Handled Consumers requests, from product information, package tracking, to current Nike trends.
  • Presented product information, quotations, and proposals to customers in the automotive industry.
  • Answered inquiries for product information via phone, fax, and e-mail.
  • Assist customer and outside sales representatives with product information and pricing.
  • Provided to my clients quotes, pricing and product information.
  • Participated in weekly training sessions on sales and product information.
  • Answered an average of 40-50 calls per day by addressing customer inquiries, solving problems and providing new product information.

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43. Customer Orders

low Demand
Here's how Customer Orders is used in Inside Sales Account Manager jobs:
  • Generated customer orders, expedited open orders, and purchased merchandise.
  • Process customer orders between 12 warehouses and outside manufacturers.
  • Processed customer orders and effectively scheduled on time deliveries.
  • Secured customer orders while following rigid quality guidelines.
  • Coordinate with procurement, quality, accounting, shipping, and sales team to fulfill customer orders accurately and expediently.
  • Oversee approximately thirty active accounts and serve as the primary contact for questions or issues while processing customer orders/changes accordingly.
  • Supported the service center through generating purchase orders for parts and supplies and processing customer orders to completion.
  • Served as internal liaison for all customer orders, quotes, billing concerns and issue escalations.
  • Answered calls daily, handled customer inquiries, customer orders & handled purchasing for special orders.
  • Process and verify all customer orders through EDI (Electronic Data Interchange).
  • Enter, amend and accept customer orders via fax, phone or e-mail.
  • Process and manage customer orders and accounts using SAP business platform.
  • Managed customer orders and sought repetition of product orders.
  • Ship and received material for customer orders and stock.
  • Verify (P/N, QTY, Pricing, MOQ, EOL), and Process customer orders in Oracle system.
  • Managed the full flow of customer orders to ensure proper execution within the supply chain.
  • Process incoming customer orders to confirm proper usage and pricing.

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44. VAR

low Demand
Here's how VAR is used in Inside Sales Account Manager jobs:
  • Lead and managed local pricing along with various contracts of major automotive and industrial manufacturers.
  • Increased market penetration by executing various marketing strategies such as cold-calling and customer presentations.
  • Coordinated with various global offices to ensure seamless door-to-door delivery of domestic/international cargo.
  • Established mutually beneficial relationships with distributors, VARS, and other stakeholders.
  • Presented clients with information regarding various online recruiting tools.
  • Created and designed various telemarketing postcards promoting technologies.
  • Assisted Operations Manager in various order-oriented tasks.
  • Assisted any/all employees with various tasks and providing them with the information needed to complete and get back to their customers.
  • Consulted with prospects within various vertical markets to determine their needs on enterprise time & attendance solutions and security software tools.
  • Interfaced with various third-party vendors including advertising agencies, banks, and fulfillment houses to maximize the success of client campaigns.
  • Work within the inside and outside sales teams to offer a wide variety of technology solutions to new and existing customers.
  • Prospect and qualified potential accounts through inbound lead follow-up, outbound cold calls, emails and various marketing efforts.
  • Managed and expanded a national sales account for a major U.S. Company*Resolved various service issues relating to computer hardware.
  • Attained reputation for effectively dealing with a wide variety of projects and assignments while presenting a strong business image.
  • Communicate with senior leadership regarding problems, at risk accounts, and various other audit and risk reporting needs.
  • United Way Committee Volunteer Event Coordinator that organizes, coordinates and manages the recruitment of volunteers from various departments.
  • Collaborate closely with various internal and external partners to complete orders for customers and ensure delivery deadlines are met.
  • Tracked all shipments ETD, ETA, locations and status through varies steamship lines and rail web sites.
  • Performed various employee skill development training seminars as well as training college interns in the corporate Internship Program.
  • Manage all levels of logistics and operations for international and domestic shipping to varying sized sales' accounts.

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45. Data Entry

low Demand
Here's how Data Entry is used in Inside Sales Account Manager jobs:
  • Manage data entry and manual filing.
  • Maintain proficiency in using personal computer, data entry terminal and other common office equipment and software.
  • Allocate stock/inventory Invoice shipments & freight charges Data entry Inventory control/Maintenance (clean-ups) Handle Return Material Authorizations (RMA's)
  • Maintain accounts Order correct roofing components Make sales calls Accounts receivable Data entry
  • Performed various administrative duties needed for employee information maintenance including data entry, filing, and processing various human resource transactions.
  • Handled data entry of orders, verification of requested services and reporting of information to customers meeting specific deadlines.

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46. Sales Presentations

low Demand
Here's how Sales Presentations is used in Inside Sales Account Manager jobs:
  • Develop comprehensive and accurate sales presentations using all approved marketing and selling materials.
  • Prepared and conducted sales presentations and product training demonstrations.
  • Teamed with account managers and sales engineers on sales presentations to high level company executives to achieve preferred vendor status.
  • Developed sales presentations and proposals based on the unique selling environment of the individual client.
  • Presented compelling sales presentations, led client meetings, and conference calls with top-level management.
  • Presented pricing analysis, cost savings analysis, sales presentations over email and phone.
  • Prepared sales presentations, pipelines, forecasts, comprehensive reports and data analysis.
  • Experience working in the field with customers and provided sales presentations and demonstrations.
  • Deliver sales presentations on product offerings to prospective clients.
  • Prepared sales presentations using Excel and Power Point.
  • Adjust content of sales presentations by understanding the type of sales outlet.
  • Prepare multi-million dollar bids (RFPs) * Customer sales presentations * Support outside sales team
  • Organized and conducted WebEx and onsite sales presentations and trainings.
  • Scheduled webinar and on site pre sales presentations and post sale training presentations.

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47. SMB

low Demand
Here's how SMB is used in Inside Sales Account Manager jobs:
  • Demonstrated and marketed SMB Dell products and services at National Minority Supply Diversity Conference.
  • Managed telesales and business development activities for SMB vertical.
  • Locate, test and select best data sources/lists of potential customers to organically grow SMB and high-end, Enterprise-level solutions businesses.
  • Provided quotations on hardware and software solutions to SMB, corporate and government clients as well as the educational sector.
  • Identified larger business need requirements and opportunities to gain customer for life via leads from SMB inbound sales queue.
  • Raised net-lead-to-call by more than three percentage points by partnering with SMB outbound sales team.
  • Provided IT sales and account consulting services to SMB customers in the 250-5000 employee market.
  • Recognized as the top ranked sales rep on SMB West team last quarter.
  • Achieved 100% growth in SHI's most strategic Pacific Northwest SMB accounts.
  • Championed SMB department initiative to partner with service partners.
  • Selected as Microsoft advocate for SMB West team.
  • Supported IT reseller and VAR accounts across the SMB markets.
  • Contract position) Prospect my own leads in order to create a customer base within the SMB and Enterprise accounts.

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48. Customer Retention

low Demand
Here's how Customer Retention is used in Inside Sales Account Manager jobs:
  • Delivered effective sales presentations in order to promote customer retention and acquisition.
  • Research and resolve service/product issues to ensure customer retention and satisfaction.
  • Increased customer retention, satisfaction, renewal rates, and maintenance revenues by resolving customer concerns.
  • Provided solutions for commercial activities with goal of execution of new sales and customer retention.
  • Resolve questions and issues regarding all orders, while specializing in customer retention.
  • Enhance account growth and new revenue potential while ensuring customer retention and satisfaction.
  • Placed a high emphasis on customer retention and increasing share of the customer.
  • Achieved one hundred percent customer retention while working with top tier accounts.
  • Assigned to specific top 10 dealer accounts resulting in customer retention.
  • Developed solid account relationships with healthcare providers and product end-users; selected to develop customer retention best practice strategies.
  • Focused on customer retention and retargeting lost business.

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49. Powerpoint

low Demand
Here's how Powerpoint is used in Inside Sales Account Manager jobs:
  • Facilitated online product demonstrations & online training of software using PowerPoint.
  • Required knowledge of all Microsoft Office applications such as Outlook, Excel, PowerPoint and Word.
  • Compiled, stored and retrieved data, using Microsoft Word, Excel, Outlook and PowerPoint.
  • Conducted PowerPoint presentations to potential clients as well as new and existing businesses.
  • Tailored and delivered PowerPoint presentations to perspective clients at both executive and line manager level to present capabilities and gain business.
  • Created financial spreadsheets using Microsoft Excel and Microsoft PowerPoint exhibits in preparation of presentations to mid and senior level management teams.

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50. K-12

low Demand
Here's how K-12 is used in Inside Sales Account Manager jobs:
  • Managed incoming inquiries for product and purchase information for the K-12 Educational Institutions within a given geographic territory.
  • Managed and maintained 94 account relationships comprised of K-12, Higher Education and State and Local Government customers through daily interaction.
  • Managed 25 to 30 accounts including higher education, K-12 school districts, and local government within the Georgia territory.
  • Developed rapport and established a consultative selling relationship with the School Districts and the individual K-12 Schools.

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20 Most Common Skill for an Inside Sales Account Manager

Sales Goals19.4%
Customer Service14.2%
New Accounts10.4%
Sales Territory9.8%
Customer Base5.8%
Salesforce3.7%
Account Management3.5%
CRM3.5%

Typical Skill-Sets Required For An Inside Sales Account Manager

RankSkillPercentage of ResumesPercentage
1
1
Sales Goals
Sales Goals
14.3%
14.3%
2
2
Customer Service
Customer Service
10.5%
10.5%
3
3
New Accounts
New Accounts
7.7%
7.7%
4
4
Sales Territory
Sales Territory
7.3%
7.3%
5
5
Customer Base
Customer Base
4.3%
4.3%
6
6
Salesforce
Salesforce
2.7%
2.7%
7
7
Account Management
Account Management
2.6%
2.6%
8
8
CRM
CRM
2.6%
2.6%
9
9
Customer Relations
Customer Relations
2.5%
2.5%
10
10
Revenue Growth
Revenue Growth
2.5%
2.5%
11
11
Client Relationships
Client Relationships
1.9%
1.9%
12
12
Outbound Calls
Outbound Calls
1.9%
1.9%
13
13
New Clients
New Clients
1.8%
1.8%
14
14
Trade Shows
Trade Shows
1.7%
1.7%
15
15
Technical Support
Technical Support
1.7%
1.7%
16
16
Customer Accounts
Customer Accounts
1.6%
1.6%
17
17
Business Development
Business Development
1.6%
1.6%
18
18
Order Entry
Order Entry
1.6%
1.6%
19
19
New Product Development
New Product Development
1.5%
1.5%
20
20
Cold Calls
Cold Calls
1.5%
1.5%
21
21
Key Decision Makers
Key Decision Makers
1.4%
1.4%
22
22
Sales Support
Sales Support
1.4%
1.4%
23
23
Customer Relationships
Customer Relationships
1.3%
1.3%
24
24
Phone Calls
Phone Calls
1.3%
1.3%
25
25
Internal Departments
Internal Departments
1.2%
1.2%
26
26
Annual Sales
Annual Sales
1.1%
1.1%
27
27
Sales Process
Sales Process
1.1%
1.1%
28
28
Product Knowledge
Product Knowledge
1%
1%
29
29
Sales Reps
Sales Reps
1%
1%
30
30
Market Share
Market Share
1%
1%
31
31
Sales Cycle
Sales Cycle
1%
1%
32
32
Potential Customers
Potential Customers
0.8%
0.8%
33
33
Purchase Orders
Purchase Orders
0.8%
0.8%
34
34
Channel Partners
Channel Partners
0.8%
0.8%
35
35
Current Customers
Current Customers
0.8%
0.8%
36
36
C-Level
C-Level
0.8%
0.8%
37
37
High Volume
High Volume
0.8%
0.8%
38
38
OEM
OEM
0.8%
0.8%
39
39
Order Processing
Order Processing
0.8%
0.8%
40
40
Prospective Customers
Prospective Customers
0.7%
0.7%
41
41
Sales Pipeline
Sales Pipeline
0.7%
0.7%
42
42
Product Information
Product Information
0.7%
0.7%
43
43
Customer Orders
Customer Orders
0.7%
0.7%
44
44
VAR
VAR
0.6%
0.6%
45
45
Data Entry
Data Entry
0.6%
0.6%
46
46
Sales Presentations
Sales Presentations
0.6%
0.6%
47
47
SMB
SMB
0.6%
0.6%
48
48
Customer Retention
Customer Retention
0.6%
0.6%
49
49
Powerpoint
Powerpoint
0.5%
0.5%
50
50
K-12
K-12
0.5%
0.5%

39,478 Inside Sales Account Manager Jobs

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