An inside sales account manager oversees the operations and workforce performance within an inside sales team, ensuring efficiency and profit growth. Their duties revolve around monitoring sales progress, devising new strategies to identify new business and marketing opportunities, maintaining records of all transactions, identifying inconsistencies and errors, performing corrective measures, producing sales forecasts, and supervising accounts. Furthermore, as a manager, it is essential to lead and encourage the team to reach sales targets, all while implementing the company's policies and regulations.

Inside Sales Account Manager Responsibilities

Here are examples of responsibilities from real inside sales account manager resumes representing typical tasks they are likely to perform in their roles.

  • Utilize SalesForce to manage customer activity.
  • Manage CRM sales pipeline for management forecasting and proper account and opportunity management.
  • Utilize CRM to track all pertinent information relate to the opportunity and effectively manage territory
  • Grow company revenue by effectively cultivating, managing and selling to new customer accounts in an assign territory.
  • Construct custom dashboards and sales reports within SalesForce showing real time status.
  • Job requires weekly forecasting, exceeding quarterly quotas, building net-new pipeline and supporting existing accounts in an assign territory.
  • Develop concepts and procedures, analyze and resolve general ledger interfaces with computerize payroll, time tracking and project accounting system.
  • Track and review key performance indicators (KPI) and make necessary course corrections when need.
  • Conduct internal/external quality audits to maintain ISO certification.
  • Develop personal relationships with customers assisting to market Verizon products.
Inside Sales Account Manager Traits
Analytical skills have to do with gathering information from various sources and then interpreting the data in order to reach a logical conclusion that benefits the business.
Communication skills shows that you are able to relay your thoughts, opinions and ideas clearly to those around you.
Leadership skills directly correlate with a person's ability to lead others toward success or an accomplishment.

Inside Sales Account Manager Job Description

Perhaps the hardest question to answer when deciding on a career as an inside sales account manager is "should I become an inside sales account manager?" You might find this info to be helpful. When compared to other jobs, inside sales account manager careers are projected to have a growth rate described as "as fast as average" at 5% from 2018 through 2028. This is in accordance with the Bureau of Labor Statistics. What's more, is that the projected number of opportunities that are predicted to become available for a inside sales account manager by 2028 is 20,600.

Inside sales account managers average about $24.75 an hour, which makes the inside sales account manager annual salary $51,488. Additionally, inside sales account managers are known to earn anywhere from $35,000 to $75,000 a year. This means that the top-earning inside sales account managers make $40,000 more than the lowest earning ones.

It's hard work to become an inside sales account manager, but even the most dedicated employees consider switching careers from time to time. Whether you're interested in a more challenging position or just looking for a fresh start, we've compiled extensive information on becoming a manager, account executive, account executive/sales manager, territory sales manager, and regional sales manager.

Inside Sales Account Manager Jobs You Might Like

Inside Sales Account Manager Resume Examples

Inside Sales Account Manager Skills and Personality Traits

We calculated that 14% of Inside Sales Account Managers are proficient in Customer Service, New Customers, and CRM. They’re also known for soft skills such as Analytical skills, Communication skills, and Leadership skills.

We break down the percentage of Inside Sales Account Managers that have these skills listed on their resume here:

  • Customer Service, 14%

    Provided exemplary customer service to inbound inquires regarding business rules, problems and discrepancies, equipment functionality, and inventory availability.

  • New Customers, 8%

    Directed activities concerning clients such as screening and evaluating new customers, performing credit authorizations, and compiling monthly sales comparisons.

  • CRM, 7%

    Utilize CRM to track all pertinent information related to the opportunity and effectively manage territory

  • Account Management, 7%

    Account management, planning and execution of sales/training for customer installations and account representation.

  • Outbound Calls, 5%

    Updated customer information using company software Set appointments for outside sales Processed and handled inbound and outbound calls

  • Powerpoint, 4%

    Facilitated online product demonstrations & online training of software using PowerPoint.

"customer service," "new customers," and "crm" aren't the only skills we found inside sales account managers list on their resumes. In fact, there's a whole list of inside sales account manager responsibilities that we found, including:

  • Analytical skills can be considered to be the most important personality trait for an inside sales account manager to have. According to a inside sales account manager resume, "sales managers must collect and interpret complex data to target the most promising geographic areas and demographic groups, and determine the most effective sales strategies." Inside sales account managers are able to use analytical skills in the following example we gathered from a resume: "analyzed decisions on developing, pricing, promoting and distributing product line. "
  • Another trait important for fulfilling inside sales account manager duties is communication skills. According to a inside sales account manager resume, "sales managers need to work with colleagues and customers, so they must be able to communicate clearly." Here's an example of how inside sales account managers are able to utilize communication skills: "initial communication via phone, fax, literature, e-mail, with prospective customers. "
  • Leadership skills is also an important skill for inside sales account managers to have. This example of how inside sales account managers use this skill comes from a inside sales account manager resume, "sales managers must be able to evaluate how their sales staff performs and must develop strategies for meeting sales goals." Read this excerpt from a resume to understand how vital it is to their everyday roles and responsibilities, "apply leadership skills to manage 1200 accounts generating $4 million in territory. "
  • In order for certain inside sales account manager responsibilities to be completed, the job requires the skill "customer-service skills." According to an inside sales account manager resume, "when helping to make a sale, sales managers must listen and respond to the customer’s needs." As an example, this snippet was taken directly from a resume about how this skill applies: "succeeded in building and maintaining relationships and creating customized incentive programs to expand customer alliance and product line extension. "
  • See the full list of inside sales account manager skills.

    We've found that 72.9% of inside sales account managers have earned a bachelor's degree. Furthermore, 5.2% earned their master's degrees before becoming an inside sales account manager. While it's true that most inside sales account managers have a college degree, it's generally possible to become one with only a high school degree. In fact, one out of every eight inside sales account managers did not spend the extra money to attend college.

    Those inside sales account managers who do attend college, typically earn either business degrees or marketing degrees. Less commonly earned degrees for inside sales account managers include communication degrees or management degrees.

    Once you're ready to become an inside sales account manager, you should explore the companies that typically hire inside sales account managers. According to inside sales account manager resumes that we searched through, inside sales account managers are hired the most by General Electric, Dell, and Trupanion. Currently, General Electric has 21 inside sales account manager job openings, while there are 15 at Dell and 10 at Trupanion.

    If you're interested in companies where inside sales account managers make the most money, you'll want to apply for positions at Dell, Adobe, and Jacobs Engineering Group. We found that at Dell, the average inside sales account manager salary is $105,377. Whereas at Adobe, inside sales account managers earn roughly $103,431. And at Jacobs Engineering Group, they make an average salary of $92,605.

    View more details on inside sales account manager salaries across the United States.

    If you earned a degree from the top 100 educational institutions in the United States, you might want to take a look at AT&T;, Dell, and The Coca-Cola Company. These three companies have hired a significant number of inside sales account managers from these institutions.

    For the most part, inside sales account managers make their living in the technology and manufacturing industries. Inside sales account managers tend to make the most in the technology industry with an average salary of $74,146. The inside sales account manager annual salary in the manufacturing and telecommunication industries generally make $55,510 and $51,251 respectively. Additionally, inside sales account managers who work in the technology industry make 57.1% more than inside sales account managers in the retail Industry.

    The three companies that hire the most prestigious inside sales account managers are:

      What Manager, Account Executives Do

      An account executive manager is responsible for handling client accounts and leading the account management procedures to promote the client's brand image in the market and maintain the highest satisfaction. Account executive managers work with the marketing and sales team to identify sales and promotional strategies that would increase revenues and product profits. They also review the current market trends to develop business opportunities according to client needs and public demands. An account executive manager coordinates with the clients for regular updates and informs them of business plan adjustments as needed.

      In this section, we compare the average inside sales account manager annual salary with that of a manager, account executive. Typically, managers, account executive earn a $26,546 higher salary than inside sales account managers earn annually.

      Even though inside sales account managers and managers, account executive have vast differences in their careers, a few of the skills required to do both jobs are similar. For example, both careers require customer service, new customers, and account management in the day-to-day roles.

      These skill sets are where the common ground ends though. An inside sales account manager responsibility is more likely to require skills like "crm," "outbound calls," "technical support," and "salesforce." Whereas a manager, account executive requires skills like "communication," "contract negotiations," "account executives," and "payroll." Just by understanding these different skills you can see how different these careers are.

      Managers, account executive really shine in the energy industry with an average salary of $103,641. Whereas inside sales account managers tend to make the most money in the technology industry with an average salary of $74,146.

      Managers, account executive tend to reach similar levels of education than inside sales account managers. In fact, managers, account executive are 4.7% more likely to graduate with a Master's Degree and 0.1% less likely to have a Doctoral Degree.

      What Are The Duties Of an Account Executive/Sales Manager?

      An Account Executive/Sales Manager manages client accounts, building positive client relationships in the process. Part of their job is to secure sales, which requires them to conduct research and analysis to find new business and client opportunities, generate leads, offer products and services to clients through calls and correspondence, arrange appointments, and process payments. There are instances where they must assist clients by resolving issues and concerns, ensuring client satisfaction. Moreover, they are also responsible for developing sales plans and strategies while implementing the company's policies and regulations among staff.

      Next up, we have the account executive/sales manager profession to look over. This career brings along a higher average salary when compared to an inside sales account manager annual salary. In fact, account executive/sales managers salary difference is $16,448 higher than the salary of inside sales account managers per year.

      Not everything about these jobs is different. Take their skills, for example. Inside sales account managers and account executive/sales managers both include similar skills like "customer service," "new customers," and "account management" on their resumes.

      While some skills are similar in these professions, other skills aren't so similar. For example, several resumes showed us that inside sales account manager responsibilities requires skills like "crm," "outbound calls," "powerpoint," and "technical support." But an account executive/sales manager might use skills, such as, "account executives," "real estate," "financial institutions," and "internet."

      It's been discovered that account executive/sales managers earn higher salaries compared to inside sales account managers, but we wanted to find out where account executive/sales managers earned the most pay. The answer? The manufacturing industry. The average salary in the industry is $65,636. Additionally, inside sales account managers earn the highest paychecks in the technology with an average salary of $74,146.

      In general, account executive/sales managers study at similar levels of education than inside sales account managers. They're 0.1% more likely to obtain a Master's Degree while being 0.1% more likely to earn a Doctoral Degree.

      How a Territory Sales Manager Compares

      A territory sales manager is a professional who supervises the daily sales operations of sales representatives that are assigned to a particular location. Territory sales managers are required to meet sales targets to gain an increase in revenues and must maintain excellent customer relationships. They attend trade shows to promote the products and services of the company at the same time, conduct surveys to better understand the needs of their customers. As they are engaged in sales, territory sales managers must possess a bachelor's degree in business administration or management.

      Let's now take a look at the territory sales manager profession. On average, these workers make higher salaries than inside sales account managers with a $19,083 difference per year.

      By looking over several inside sales account managers and territory sales managers resumes, we found that both roles utilize similar skills, such as "customer service," "new customers," and "crm." But beyond that the careers look very different.

      There are many key differences between these two careers as shown by resumes from each profession. Some of those differences include the skills required to complete responsibilities within each role. As an example of this, an inside sales account manager is likely to be skilled in "outbound calls," "powerpoint," "technical support," and "salesforce," while a typical territory sales manager is skilled in "healthcare," "distributors," "relationship building," and "market research."

      Interestingly enough, territory sales managers earn the most pay in the pharmaceutical industry, where they command an average salary of $95,905. As mentioned previously, inside sales account managers highest annual salary comes from the technology industry with an average salary of $74,146.

      Territory sales managers are known to earn similar educational levels when compared to inside sales account managers. Additionally, they're 3.3% more likely to graduate with a Master's Degree, and 0.4% more likely to earn a Doctoral Degree.

      Description Of a Regional Sales Manager

      A regional sales manager is responsible for monitoring the sales and distribution of goods and services within a specific region. Duties of a regional sales manager also include analyzing expenses and cost estimates, ensuring that operations meet budget goals with the highest quality, researching current market trends for sales performance development, providing sales training, and presenting sales reports. A regional sales manager must have strong leadership and decision-making skills to enforce policies and procedures to boost operations performance.

      The fourth career we look at typically earns higher pay than inside sales account managers. On average, regional sales managers earn a difference of $36,121 higher per year.

      While both inside sales account managers and regional sales managers complete day-to-day tasks using similar skills like customer service, new customers, and crm, the two careers also vary in other skills.

      While some skills are shared by these professions, there are some differences to note. "outbound calls," "powerpoint," "technical support," and "salesforce" are skills that have shown up on inside sales account managers resumes. Additionally, regional sales manager uses skills like regional sales, healthcare, customer relationships, and distributors on their resumes.

      In general, regional sales managers make a higher salary in the technology industry with an average of $98,326. The highest inside sales account manager annual salary stems from the technology industry.

      The average resume of regional sales managers showed that they earn higher levels of education to inside sales account managers. So much so that the likelihood of them earning a Master's Degree is 6.3% more. Additionally, they're less likely to earn a Doctoral Degree by 0.0%.