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Become An Inside Sales Administrator

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Working As An Inside Sales Administrator

  • Selling or Influencing Others
  • Establishing and Maintaining Interpersonal Relationships
  • Communicating with Supervisors, Peers, or Subordinates
  • Getting Information
  • Communicating with Persons Outside Organization
  • Mostly Sitting

  • Stressful

  • $45,000

    Average Salary

What Does An Inside Sales Administrator Do

Sales managers direct organizations' sales teams. They set sales goals, analyze data, and develop training programs for organizations’ sales representatives.

Duties

Sales managers typically do the following:

  • Resolve customer complaints regarding sales and service
  • Prepare budgets and approve expenditures
  • Monitor customer preferences to determine the focus of sales efforts
  • Analyze sales statistics
  • Project sales and determine the profitability of products and services
  • Determine discount rates or special pricing plans
  • Develop plans to acquire new customers or clients through direct sales techniques, cold calling, and business-to-business marketing visits
  • Assign sales territories and set sales quotas
  • Plan and coordinate training programs for sales staff

Sales managers’ responsibilities vary with the size of their organizations. However, most sales managers direct the distribution of goods and services by assigning sales territories, setting sales goals, and establishing training programs for the organization’s sales representatives.

Some sales managers recruit, hire, and train new members of the sales staff. For more information about sales workers, see the profiles on retail sales workers and wholesale and manufacturing sales representatives.

Sales managers advise sales representatives on ways to improve their sales performance. In large multiproduct organizations, they oversee regional and local sales managers and their staffs.

Sales managers also stay in contact with dealers and distributors. They analyze sales statistics generated from their staff to determine the sales potential and inventory requirements of products and stores and to monitor customers' preferences.

Sales managers work closely with managers from other departments in the organization. For example, the marketing department identifies new customers that the sales department can target. The relationship between these two departments is critical to helping an organization expand its client base. Sales managers also work closely with research and design departments because they know customers’ preferences, and with warehousing departments because they know inventory needs.

The following are examples of types of sales managers:

Business to business (B2B) sales managers oversee sales from one business to another. These managers may work for a manufacturer selling to a wholesaler, or a wholesaler selling to a retailer. Examples of these workers include sales managers overseeing sales of software to business firms, and sales managers overseeing wholesale food sales to grocery stores.

Business to consumer (B2C) sales managers oversee direct sales between businesses and individual consumers. These managers typically work in retail settings. Examples of these workers include sales managers of automobile dealerships and department stores.

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How To Become An Inside Sales Administrator

Most sales managers have a bachelor’s degree and work experience as a sales representative.

Education

Most sales managers have a bachelor’s degree, although some have a master’s degree. Educational requirements are less strict for job candidates who have significant work experience. Courses in business law, management, economics, accounting, finance, mathematics, marketing, and statistics are advantageous.

Work Experience in a Related Occupation

Work experience is typically required for someone to become a sales manager. The preferred duration varies, but employers usually seek candidates who have at least 1 to 5 years of experience in sales.

Sales managers typically enter the occupation from other sales and related occupations, such as sales representatives or purchasing agents. In small organizations, the number of sales manager positions often is limited, so advancement for sales workers usually comes slowly. In large organizations, promotion may occur more quickly.

Important Qualities

Analytical skills. Sales managers must collect and interpret complex data to target the most promising geographic areas and demographic groups, and determine the most effective sales strategies.

Communication skills. Sales managers need to work with colleagues and customers, so they must be able to communicate clearly.

Customer-service skills. When helping to make a sale, sales managers must listen and respond to the customer’s needs.

Leadership skills. Sales managers must be able to evaluate how their sales staff performs and must develop strategies for meeting sales goals.

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Do you work as an Inside Sales Administrator?

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Inside Sales Administrator Career Paths

Inside Sales Administrator
Office Manager Finance Manager Sales Manager
Senior Sales Manager
7 Yearsyrs
Office Manager Account Manager
Director, Inside Sales
6 Yearsyrs
Office Manager General Manager Account Manager
Strategic Accounts Manager
9 Yearsyrs
Account Manager District Sales Manager Sales Manager
Group Sales Manager
5 Yearsyrs
Buyer Account Executive
Senior Sales Executive
8 Yearsyrs
Buyer Manager Sales Manager
Corporate Sales Manager
6 Yearsyrs
Buyer Account Executive Customer Service Manager
Inside Sales Manager
6 Yearsyrs
Owner Owner/Manager Territory Manager
Territory Account Manager
7 Yearsyrs
Owner Owner/Manager Regional Sales Manager
Channel Manager
8 Yearsyrs
Owner Business Owner Business Manager
Business To Business Sales Manager
7 Yearsyrs
Store Manager District Sales Manager
Market Development Manager
8 Yearsyrs
Store Manager Regional Sales Manager National Sales Manager
International Sales Manager
6 Yearsyrs
Store Manager Regional Sales Manager National Account Manager
Enterprise Account Manager
9 Yearsyrs
Contracts Administrator Customer Service Manager Inside Sales Manager
Inside Sales Account Manager
6 Yearsyrs
Contracts Administrator Executive Assistant To President Event Manager
Sales And Event Manager
5 Yearsyrs
Contracts Administrator Contracts Manager National Account Manager
Branch Sales Manager
6 Yearsyrs
Manager District Sales Manager Regional Accounts Manager
Corporate Account Manager
5 Yearsyrs
Manager District Manager Key Account Manager
Account Development Manager
6 Yearsyrs
Account Executive Customer Service Manager Inside Sales Manager
Outside Sales Manager
6 Yearsyrs
Executive Assistant Team Leader Executive Team Leader
Sales Support Manager
6 Yearsyrs
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Help others decide if this is a good career for them

Average Length of Employment
Sales Assistant 2.1 years
Top Careers Before Inside Sales Administrator
Cashier 5.6%
Internship 4.3%
Manager 3.3%
Top Careers After Inside Sales Administrator
Cashier 6.1%
Buyer 4.6%
Owner 3.8%
Manager 2.7%

Do you work as an Inside Sales Administrator?

Inside Sales Administrator Demographics

Gender

Female

67.5%

Male

23.4%

Unknown

9.1%
Ethnicity

White

62.2%

Hispanic or Latino

16.9%

Black or African American

10.8%

Asian

6.7%

Unknown

3.4%
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Foreign Languages Spoken

Spanish

53.6%

Russian

10.7%

Portuguese

7.1%

Chinese

7.1%

French

7.1%

Cherokee

3.6%

Japanese

3.6%

Mandarin

3.6%

Arabic

3.6%
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Inside Sales Administrator Education

Schools

University of Phoenix

19.0%

Kaplan University

7.9%

San Jose State University

6.3%

Radford University

4.8%

University of Northern Iowa

4.8%

California State University - Fullerton

4.8%

Pennsylvania State University

4.8%

University of New Orleans

4.8%

University of North Carolina at Greensboro

4.8%

San Joaquin Delta College

4.8%

Evergreen Valley College

4.8%

Louisiana State University and A&M College

3.2%

Northeastern State University

3.2%

University of Texas at Arlington

3.2%

University of Houston

3.2%

Long Island Business Institute - Flushing

3.2%

University of Washington

3.2%

Temple University

3.2%

Keiser University

3.2%

Elon University

3.2%
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Majors

Business

39.5%

Accounting

9.1%

Communication

4.5%

Criminal Justice

4.2%

Marketing

4.2%

Education

3.5%

Liberal Arts

3.5%

General Studies

3.1%

English

3.1%

Psychology

3.1%

Legal Support Services

2.8%

Finance

2.4%

Health Care Administration

2.4%

History

2.4%

Nursing

2.1%

Management

2.1%

Elementary Education

2.1%

Graphic Design

2.1%

Political Science

1.7%

Human Resources Management

1.7%
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Degrees

Bachelors

39.3%

Other

29.1%

Associate

17.1%

Masters

8.1%

Certificate

4.2%

Diploma

1.2%

License

0.9%

Doctorate

0.2%
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Top Skills for An Inside Sales Administrator

  1. Purchase Orders
  2. Product Knowledge
  3. Order Entry
You can check out examples of real life uses of top skills on resumes here:
  • Schedule deliveries; verify purchase orders, inventory, complete credit inquiries, and process applications for credit.
  • Used product knowledge to revise customer database content for MPC regarding item entry descriptions.
  • Managed all international Parker Division accounts for order entry and logistics.
  • Develop, recommend, and implement modifications of customer service operations and procedures to improve efficiency.
  • Developed more efficient filing system and customer database protocols.

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Top Inside Sales Administrator Employers

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